My wife and I had been seeing another veterinarian nearby as our primary for our 4 month old Golden Retriever puppy, Nala. Randomly on a Saturday morning, we woke up to see lots of swelling and rednes... Read More
My wife and I had been seeing another veterinarian nearby as our primary for our 4 month old Golden Retriever puppy, Nala. Randomly on a Saturday morning, we woke up to see lots of swelling and redness in her eye. The walk-in fee for the pet emergency center was $99, so as a last-ditch effort we called Redwood at 10 am to ask if we could possibly get a walk in appointment. The receptionist we spoke to was very kind and gracious, and really made us feel like she cared about our worry. When we arrived, she was friendly and personable, and Nala got seen within minutes.Like the receptionist, the vet techs were extremely enthusiastic and gentle with Nala, and treated us like concerned parents, rather than uninformed customers.Finally, the veterinarian was also very personable and gentle with Nala, who was over-excited and jumpy. Throughout the entire experience, they informed us of what they were doing and what different possible causes were for the swelling and redness. After only 20 minutes, we left with a conjunctivitis diagnosis, a very affordable prescription eye-drop medication, and a $110 bill, all for a dog who was not in their system, for customers who were not regulars, as a walk-in on a Saturday morning.I am thrilled with the care my pup received at Redwood, and we will be switching them to be Nala's primary vet. Read Less