DO NOT come here, it was a horror story, for me unfortunately. I am ashamed of having come here and having your poor medical team make my puppy suffer.
Long story short because i could rant all about... Read More
DO NOT come here, it was a horror story, for me unfortunately. I am ashamed of having come here and having your poor medical team make my puppy suffer.
Long story short because i could rant all about how upset i am with this hospital but its not worth my time - My dog was spayed here and got a really bad infection, the only reason i came here was for the helping paws program for active duty members, which covers a free spay, presurgical bloodwork, and IV cath/fluids. Great, so i went for it. When i looked at her sutures it looked like and un-experienced technician had sutured, and a few days later is when the infection flared up and the sutured area was extremely swollen( i wish google would let me upload a pic ) . Not sure what they used, maybe the surgical scrub, or if it was the nylon sutures she was having a reaction to, which is common. I called to make an appointment because i was extremely concerned this was happening to my pup and she was in discomfort, and the receptionist told me they couldn't accommodate to see me when i had gotten off work ( which was still within their business hours) even though my dog was uncomfortable and the next available appointment was the next morning and i would have to pay 58 dollars for an office visit. I am surprised at the receptionist that should have some knowledge of veterinary medicine that she turned me down and didn't know the severity of the manner when i was telling her my dog was in discomfort and what was going on. Later on i got a call from the doctor apologizing and having her tell me to bring my dog in, but informed her i already had her taken care of. She insisted I come the next day, for her to look at my dog for free, but i of course did not go... NO WAY.
To continue, She now is in great care with a different doctor, and if the swelling does not subside there is a possibility the doctor will have to re-suture due to the poor quality of suturing and reaction. I understand this procedure was free, but it could have been done well, especially if it was to benefit service members. My chief argument is that just because it was free, and due to my pet suffering i should not have been treated different than any other client and should have had the opportunity to have have had my suffering pup seen by the doctor that did the surgery , but was turned down during business hours by their receptionist. Again Mohnacky hospital , with my deepest regrets, I am ashamed of having come here and having your poor medical team make my pet suffer.Read Less