Civic Feline Clinic
Walnut Creek, California
Reviews
Leah
2 Mar 2021
REPORT
I have had cats 🐈 in my life for about 30 years now. Finding a good vet is always the hardest needed resource to find. Once I moved to the East Bay in 2003, we found the Civic Feline Clinic to help u...
I have had cats 🐈 in my life for about 30 years now. Finding a good vet is always the hardest needed resource to find. Once I moved to the East Bay in 2003, we found the Civic Feline Clinic to help us keep our furry friends happy and healthy. Our entire family and cats have never had a bad experience, an unkind word or an unexpected bill due. They always say what they will be doing in advance. Always give me a quote before service. And for any general questions, give good sound advice. Plus they call back as soon as they can - “if” you need to leave a message. But normally, during office hours- I reach someone who is polite, positive and very helpful.
We are so very happy with the Civic Feline Clinic, that we recommend them to anyone who asks us were we take our little loveys. All of our furry friends have had happy, healthy lives thanks in part to this wonderful place. I really recommend giving them a call.
Update 03/01/21
Of course I have been taking all my cats in for their regular check ups and shots. Anywhere from 6months to at times a few weeks apart. At our last check up it was strongly recommended that all 3 cats get their teeth cleaned. Which for all of them it has been at least 4 years sense their last Cleaning. And to be honest, this was not the first time they have suggested it, in that 4 years. Just the timing was right for us to do it. Today 2 of my 3 cats🐈⬛ have had there teeth cleaned and bad ones pulled (3rd cat goes in on 03/08/21 for his turn). Second time at Civic Feline Clinic. And so far so good! All went as expected as well.
Initially I was a bit upset that the estimate was such a wide range $350-$1900 per cat. I felt that it should be a tighter cost range to expect. But after speaking with the staff/ tech’s it was made clear to me that it is just about impossible to know what all will be required. Mainly due to the patients being cats and cannot tell the doc where it hurts. So they rely heavily on indicators of gum disease, visible cavities and tooth wear. To guide them in their cost estimating. Once X-rays are done, day of the cleaning they know more about what they will be getting into and what truly needs to be done. Thus the wide cost range. It makes sense when you think about all the unknowns the tech runs into. I trust the staff and doctors at CFC, they have always done their best for my cats- always. When all was said and done, the cost for both cats was $1,150. That’s with several extractions, deep cleaning of the gum areas and such.
We have a few weeks of recovery to get through, but I am confident all is well. The staff was (as always super understanding and sweet, knowledgeable too) quick to come to my van and take the cats in for their cleanings. Also very informative when the procedures were completed and we had a chance to speak on the phone. Cats all seem better for having this done.
Still feel the same- these are great caring people/ tech’s and Veterans! I would totally recommend bringing your furry babies to them!
Mlle Poppy
13 Jun 2018
REPORT
Great clinic super pro and they take very good care of the cats !
Tracye Laun
10 Mar 2018
REPORT
Simply not impressed at all. I guess I was expecting and hoping for amazing. Vet seemed inexperience and just kinda stood there. I felt like I had to engage her into a dialogue about my cat. Just p...
Simply not impressed at all. I guess I was expecting and hoping for amazing. Vet seemed inexperience and just kinda stood there. I felt like I had to engage her into a dialogue about my cat. Just plain meh.
Susan Moore
6 Feb 2018
REPORT
I have been taking my cats here for eight years. Great doctors, great staff!
G Jackson
2 Feb 2018
REPORT
Great vet, they only take care of cats.
Karoline Galea
2 Jan 2018
REPORT
Hands-down, the best vet I’ve ever had.
Gigi Rubenstein
15 Jul 2017
REPORT
These folks went above and beyond to save my cat's life. They were inexpensive and didn't cut corners. Honest and genuinely caring.
Kit K.
30 Jun 2017
REPORT
My partner and I are new to the area and have 3 mature/senior kitties. Our local friends highly recommended Civic Feline. We are grateful to our friends and to the doctors & staff at this vet practi...
My partner and I are new to the area and have 3 mature/senior kitties. Our local friends highly recommended Civic Feline. We are grateful to our friends and to the doctors & staff at this vet practice. So, far we've relied on the expertise of Drs Smith and Ellis. Both have been professional and patient in explaining our cats' needs and treatment. Yesterday, one of kitties had an emergency and Dr. Ellis was able to treat our kitty with a packed schedule. Just now, their office called to follow-up on the cat's situation! Their prices are competitive. The staff have been courtesy and efficient. We especially like that Civic Feline is a cat-only practice. An added plus -- they have 3 resident kitties -- all friendly and Reese offers hugs to nervous "cat-caregiver" (no charge). The one drawback is Yelp doesn't allow more than 5 stars.
Robin H.
8 Mar 2017
REPORT
Friendly staff. Quiet and calm office. We had to wait about 20 minutes past our appointment time to see the doctor, but that's not necessarily uncommon. Our cat has been limping. The doctor diagnosed ...
Friendly staff. Quiet and calm office. We had to wait about 20 minutes past our appointment time to see the doctor, but that's not necessarily uncommon. Our cat has been limping. The doctor diagnosed our cat with a soft tissue injury and sent us home with a prescription. Did not recommend unnecessary exam items like an X-ray which would only show bone damage, not soft tissue (as other vets might have) and instead did a thorough orthopedic physical exam. Prices seemed reasonable, not as reasonable as my last vet but that's what you get when in the Bay Area where everything is more expensive.
Denee H.
27 Feb 2017
REPORT
I have been to a few vets in the east Bay Area and this if by far my favorite. The staff is all very friendly and it's a nice place to take your fur child. About two years ago my cat had to have his t...
I have been to a few vets in the east Bay Area and this if by far my favorite. The staff is all very friendly and it's a nice place to take your fur child. About two years ago my cat had to have his teeth extracted, I was quoted a VERY high estimate at another vet in Walnut creek, so I had a friend who referred me here. I was so impressed when they quoted me less than half what the other vet had told me it would cost AND this place is better on top of being much more fairly priced. Friendly staff, good prices and great location
Abigail H.
4 Feb 2017
REPORT
My two adopted daughters went here last year for a yearly check up and I was very impressed with the people working here. They obviously know what they are doing and love cats. The kitties got their n...
My two adopted daughters went here last year for a yearly check up and I was very impressed with the people working here. They obviously know what they are doing and love cats. The kitties got their nails trimmed and had a physical, and Dr. Roach answered all my questions. Although my rescue kitties Coco and Boba were not the best behaved of cats :D (they had a couple freakouts ) the assistants and Dr Roach were very patient and capable in handling them. I will be using the Civic Feline Clinic exclusively because I feel very confident after that experience.
Michael K.
4 Nov 2016
REPORT
Awful experience with the administrative staff-- they might have been able to be ruder, but it would have required considerable effort. Negated experience with the vet herself. Will not be going bac...
Awful experience with the administrative staff-- they might have been able to be ruder, but it would have required considerable effort. Negated experience with the vet herself. Will not be going back.
Vicky Jansen
2 Nov 2016
REPORT
Are cats get the best treatments from the veterans there.
Marc David
1 Nov 2016
REPORT
Excellent friendly staff. Highly qualified doctors that truly care about animals. We've adopted a cat here that turned out to be a gem. We took a cat here at the end of it's life (very sad) but the...
Excellent friendly staff. Highly qualified doctors that truly care about animals. We've adopted a cat here that turned out to be a gem. We took a cat here at the end of it's life (very sad) but they did a very humane and professional job in a situation that is difficult for anybody. It's a good clinic for your animals that has a staff that is dedicated to pets. It seems more than a job to these folks.
cathe d.
25 Oct 2016
REPORT
I have taken my kitties to the folks at Civic Feline since 1984... and I have never considered any other alternative. The practice has always been completely sympathetic with the clientele... and now ...
I have taken my kitties to the folks at Civic Feline since 1984... and I have never considered any other alternative. The practice has always been completely sympathetic with the clientele... and now that Dr. Ellis has purchased the practice, the level of care from the staff has been amazing.If you live in the Contra Costa area and near Walnut Creek, you should not consider any other care for your precious feline family members!
Lupine R.
22 Oct 2016
REPORT
I have been working with Dr. Roach to care for my cat since I moved to Walnut Creek about a year ago. Most recently, my elderly cat got an aggressive cancer - through the whole process Dr. Roach work...
I have been working with Dr. Roach to care for my cat since I moved to Walnut Creek about a year ago. Most recently, my elderly cat got an aggressive cancer - through the whole process Dr. Roach worked with me as a partner in his care - listening to my concerns, explaining her view and working with me to figure out a plan of action, each step of they way. When it was eventually time to euthanize my cat, Dr. Roach's care for both me and my cat was incredible. She showed great support and compassion through the whole process - I will be eternally grateful to her for the kindness she showed me as I navigated this very difficult process. When I adopt a new fur baby - there is no question who will be their vet!
Cory M.
9 Oct 2016
REPORT
My cat, Cammy, is almost 17 years old and I have taken her to Civic Feline Clinic her entire life. Currently, I am with Cammy in West Virginia, and a vet here believes she has Lymphoma. Because I now ...
My cat, Cammy, is almost 17 years old and I have taken her to Civic Feline Clinic her entire life. Currently, I am with Cammy in West Virginia, and a vet here believes she has Lymphoma. Because I now have to make the incredibly difficult decision to euthanize Cammy based on the vets conclusions, despite the fact that Cammy is not displaying all the typical symptoms of Lymphoma, I called Civic Feline Clinic to ask to speak to one of the vets and get their opinion. Because it had been slightly over a year since I had Cammy in there, they refused to speak to me to answer my questions! Apparently there's a law that prevents them from doing that?After getting over my surprise, I decided that asking a vet that I trusted about some general symptoms to expect, or not expect, if your cat has Lymphoma... would be extremely helpful. At that point I explained to AUDREY, who sits at the front desk, that these were general questions that would pertain to any cat, and would she please ask one of the vets if they would reconsider given that my questions regarded this disease, and were not just about Cammy. Audrey refused. Audrey flat out refused to even stand up, walk to one of the vets, and ask. Audrey told me, in her infinite wisdom, that the answer would still be the same, and refused despite my numerous protestations. Really???NOTE: After writing this review, I will add that for the most part, I have been happy with Civic Feline Clinic. Otherwise, I would not have used them for so long. My gripe is really with Audrey. "Customer Service" and "The customer is always right" are clearly not terms with which she is familiar. Anyone sitting at the front of a business and answering their phones is the initial point of contact, and thus the first impression one has of that company. Placate me, Audrey. Pretend to have spoken to a vet, and then tell me sorry, but they still said no. But, don't flat out tell a LONG term client who has a dying, much loved pet... NO. You will not get off your rear end because you know the inner workings of a vet's mind. I will also add, however, that if the answer to my question, had it been asked, had actually been "no", I would not re-visit that clinic based on their refusal. As it stands, I won't be back as long as the front desk staff go untrained in basic common courtesy.
Aaron Porter
19 Sep 2016
REPORT
Dr Ellis and her staff are great. They take great care of our cats.
Audrey E.
27 Aug 2016
REPORT
They gave me an appointment for the same day because I was too worried for my cat (it was saturday noon).They were professionals. Dr. Regina explain me everything.
Debby M.
10 Aug 2016
REPORT
If I could give more than 5 stars, I would. Civic Feline Clinic is the absolute best place we have ever taken our cats. We have a kitty with a chronic condition and Dr. Melanie Ellis is a genius with ...
If I could give more than 5 stars, I would. Civic Feline Clinic is the absolute best place we have ever taken our cats. We have a kitty with a chronic condition and Dr. Melanie Ellis is a genius with him. First of all, she is extremely knowledgable when it comes to medications. She has tried a variety of cocktails for our baby, which have all worked as temporary solutions, but as she says, "I'm greedy. I want the cure." She is relentless when it comes to finding a permanent solution for our guy. She clearly loves cats with a passion (she has 4) and goes out of her way for her clients. She even takes her personal time to research information about how to get a medicine for less money. We wouldn't take our cats anywhere else.
Joe L.
7 Jul 2016
REPORT
brought my cat in about six months ago because he was having problems urinating too much. CFC was great. diagnosed him with diabetes and after a month or so on insulin his blood sugars are normal ...
brought my cat in about six months ago because he was having problems urinating too much. CFC was great. diagnosed him with diabetes and after a month or so on insulin his blood sugars are normal and i can control the diabetes with diet. the doctors and staff are friendly are really care. i've used them twice now to board my cat as well and it was awesome both times. highly recommend Civic Feline Clinic
Petra S.
10 Jun 2016
REPORT
We recently took our newly adopted senior cat, Mochi, to get a check up and discuss some issues and get a test done. On the phone trying to make an appointment was easy and they were very accommodatin...
We recently took our newly adopted senior cat, Mochi, to get a check up and discuss some issues and get a test done. On the phone trying to make an appointment was easy and they were very accommodating to our last minute request on a Saturday.Our vet was very nice and helpful with giving us advice and even noted that what we thought was a Maine Coon mix may actually be a Norwegian Forest cat mix instead. After our visit, which ended up being on time, we ended up getting a follow up email with additional suggestions for solving behavior problems, after no significant findings of a UTI were seen on the urine test. Overall, Civic clinic is really convenient by offering Saturday appointments, specializes in felines so it's also less stressful to bring your cat in and and it's got a very personable feel to it. Prices are reasonable. Not to mention, you are greeted by 4 resident kitties there! :)
Jennifer C.
9 Jun 2016
REPORT
I was introduced to Dr. Ellis with CFC from a friend who's cats are also patients here, after my cat's normal vet (of 7 years) and Sage ER in Concord, wanted $8k for "exploratory" surgery on her small...
I was introduced to Dr. Ellis with CFC from a friend who's cats are also patients here, after my cat's normal vet (of 7 years) and Sage ER in Concord, wanted $8k for "exploratory" surgery on her small intestine, which may or may not be the issue or heal her. Thankfully Dr. Ellis was able to do a biopsy without surgery, and it was determined to be a bacterial infection, that was treatable with a simple penicillin shot. Unfortunately during this time, we also discovered my cat Weenie also had abnormal cells in her kidneys. After multiple attempts to get rid of these cells, the painful decision to say good-bye had to be made. Dr. Ellis was amazing through-out this process, coming in early just to care for her, fitting me in for short notice appointment requests, and returning texts/emails after hours. Her office staff was amazing as well! The staff all grew to love Weenie as well, as she was a frequent visitor. I will be forever grateful to Dr. Ellis and the staff at CFC. When my heart is ready for another fur baby, I will for sure use Dr. Ellis for all of my vet needs!
Drew Trox
11 May 2016
REPORT
We've been bringing our kitties here for a long time. This place is the best. With great doctors, staff, and house cats.
Kelly W.
29 Mar 2016
REPORT
I think they know cats but after $800 without even a suggestion of what was wrong with my cat, I was frustrated. The next vet told me the over licking was something they had seen before. Yes it was my...
I think they know cats but after $800 without even a suggestion of what was wrong with my cat, I was frustrated. The next vet told me the over licking was something they had seen before. Yes it was mysterious but they did not recommend lab work or ultrasound at great cost to tell me that. I like the straight forward less expensive road.
Becky P.
13 Jan 2016
REPORT
We love Civic Feline Clinic! All the doctors, but especially Dr. Ellis were so wonderful when our kitty started losing weight suddenly. They sprung into action and got our girl on the road back to hea...
We love Civic Feline Clinic! All the doctors, but especially Dr. Ellis were so wonderful when our kitty started losing weight suddenly. They sprung into action and got our girl on the road back to health in no time. We appreciated that Dr. Ellis explained everything to us until we were totally comfortable (for example, we had to learn to use a feeding tube for a few weeks), and that she gave us options for treatment, as well as her personal recommendation. We've been to other vets before, but love that Civic Feline is 100% focused on cats. As a bonus, you get to hang out with both fat cats and teeny kittens in the waiting room :).
Kelley T.
7 Nov 2015
REPORT
I have been taking my furbabies to CFC for over a decade. Office staff is terrific and the Docs are, too. I have had to make only "one way" trip to the vet with them and it wasn't planned (I thought...
I have been taking my furbabies to CFC for over a decade. Office staff is terrific and the Docs are, too. I have had to make only "one way" trip to the vet with them and it wasn't planned (I thought it was thyroid, turned out my Beau had thrown a small blood clot and then a larger one while we were at the vet.) I was devastated and they were amazing. No one rushed me to make a decision, many options were given (thank you Dr. Roach) and after Beau crossed the Rainbow Bridge, the staff stayed with me and then gave me the option of being alone, to cry my eyes out, and then one of the staff, (thank you. Angela) suggested I take a swath of his fur to keep (still have it). They have also seen Beau's brother, Asa, the easiest gigantic cat to deal with - he's a dream to take to the vet.Max, on the other hand, is my inherited cat, and he can be a punk. Dr. Ellis is terrific with him, he does better with her than any other vet just because she is matter of fact with his yowling/growling. I highly recommend them.
Monica B.
12 Aug 2015
REPORT
This place is the best! Not only is the staff knowledgeable and pleasant, but you can tell they genuinely care about your cat's health. It's comforting to bring our four-year-old orange tabby to someo...
This place is the best! Not only is the staff knowledgeable and pleasant, but you can tell they genuinely care about your cat's health. It's comforting to bring our four-year-old orange tabby to someone who specializes in feline care. And if that weren't enough motivation to choose the Civic Feline Clinic, their mostly feline clientele allows them to let the resident kitties roam free around the waiting room for customers to hang out with. I also appreciate the late hours on Tuesdays and Thursdays that allow me to bring the little guy in after work if needed. Today I had to cancel an appointment somewhat last-minute, and the woman who answered the phone totally understood, didn't sound annoyed and didn't charge a cancellation fee. It's experiences like this that keep me loyal. Strongly recommend CFC's services.
Leslie Robinson
7 Jan 2014
REPORT
My cat is not nice when she is at the vet. Dr Lally and her team are so good with my cat, they are gentle but do not let her escape from taking her temp or other procedures that she will be come aggre...
My cat is not nice when she is at the vet. Dr Lally and her team are so good with my cat, they are gentle but do not let her escape from taking her temp or other procedures that she will be come aggressive in order to avoid. My cat is now able to be compliant through most of the visit, and only becomes anxious towards the end of the exam.
Jennifer N.
25 Aug 2013
REPORT
Our cats are our "kids" so I can't believe my boyfriend and I ever settled for anything less than Civic Feline Clinic when we first moved to Walnut Creek. For the first two years in this town, we took...
Our cats are our "kids" so I can't believe my boyfriend and I ever settled for anything less than Civic Feline Clinic when we first moved to Walnut Creek. For the first two years in this town, we took them to another local vet and had just felt "meh" about this other place. I decided to make a change after learning more about Civic Feline Clinic and reading some of the very positive reviews they have.We've taken them to both Dr. Ellis and Dr. Roach and trust each of these doctors implicitly. Over the last few years we've had some issues with our oldest cat, as he developed a stomach problem and became more sensitive in his diet. Dr. Ellis spent as much time with us as needed to talk about options, work through his illness and eventually getting him on a regiment that improved his appetite and got his weight back to normal. Recently, we also got a kitten and Civic Feline Clinic participates in the Contra Costa County Animal Shelter's free first "wellness exam" for cats adopted through the shelter. Fortunately our new kitten was healthy and she gave us some tips for integrating her in to our home and getting her used to being handled after spending her first months as a shelter cat.I found their prices for office visits, vaccinations and medicines to be equitable to other vets. Having pets is an investment and medical care is a cost you have to factor in when taking on the responsibility of cats or dogs. My cats don't love going to the vet, but I notice they are much more calm and less upset going to Civic Feline Clinic because of the lack of "canine odors." My oldest cat boldly hops around the exam room while we're waiting. Both doctors clearly love cats, have a great demeanor with them and are invested in their health and care, as they spend time talking to you during the exams. The kitties also get "nip knot" toys after their visit, which makes it all not so terrible for them. Well stocked office with prescription cat food, flea meds and other supplies. They also promote adoptions, have a community board for lost cats and their receptionists are the nicest I've met in the business.If you love cats, I'd definitely recommend Civic Feline Clinic-a happy client for nearly 2 years now.
Bob Brittain
11 Jul 2012
REPORT
Way back when, we had two kittens with diarrhea and our vet at the time did nothing useful to help. Then, we discovered Civic Feline Clinic and our new vet, Georgia Blaine, said "These kittens look de...
Way back when, we had two kittens with diarrhea and our vet at the time did nothing useful to help. Then, we discovered Civic Feline Clinic and our new vet, Georgia Blaine, said "These kittens look depressed!" She helped them recover almost immediately. Those cats, born in 1996, are now 16 years old. Subsequently, we have acquired four more cats under the care of Civic Feline Clinic. One died unexpectedly at 10 years, another at 17 years (after very helpful treatment for a nasal cancer that extended her life by a year). The other two are 14 years old. We know that Civic Feline Clinic is very caring and professional. BTW, all of our cats are rescue cats. We adopted one at Civic Feline Clinic.
A Google User
17 Nov 2008
REPORT
I took my young cat here because he was acting unusual, and had diarrhea. They hardly even checked him and they sent him home with a "wait and see" diagnosis. His behavior and health didn't change so ...
I took my young cat here because he was acting unusual, and had diarrhea. They hardly even checked him and they sent him home with a "wait and see" diagnosis. His behavior and health didn't change so I followed up with them again a couple days later and they told me to drop him off again. No dice. Last time I dropped him off they didn't even check his temperature. So I took him to Sun Valley Animal Hospital and they were great! Turns out the cat has a urinary infection, which untreated can be fatal.
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(925) 930-9226
Business Hours
Monday
Mon
08:00AM-17:30PM
Tuesday
Tue
08:00AM-17:30PM
Wednesday
Wed
08:00AM-17:30PM
Thursday
Thu
08:00AM-20:00PM
Friday
Fri
08:00AM-17:30PM
Saturday
Sat
08:00AM-14:00PM
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Closed on Sunday
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Civic Feline Clinic
Walnut Creek, California
Business Hours
Monday
08:00AM-17:30PM
Tuesday
08:00AM-17:30PM
Wednesday
08:00AM-17:30PM
Thursday
08:00AM-20:00PM
Friday
08:00AM-17:30PM
Saturday
08:00AM-14:00PM
Popular Hours
Closed on Sunday
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Reviews
Leah
2 Mar 2021
I have had cats 🐈 in my life for about 30 years now. Finding a good vet is always the hardest needed resource to find. Once I moved to the East Bay in 2003, we found the Civic Feline Clinic to help u...
I have had cats 🐈 in my life for about 30 years now. Finding a good vet is always the hardest needed resource to find. Once I moved to the East Bay in 2003, we found the Civic Feline Clinic to help us keep our furry friends happy and healthy. Our entire family and cats have never had a bad experience, an unkind word or an unexpected bill due. They always say what they will be doing in advance. Always give me a quote before service. And for any general questions, give good sound advice. Plus they call back as soon as they can - “if” you need to leave a message. But normally, during office hours- I reach someone who is polite, positive and very helpful.
We are so very happy with the Civic Feline Clinic, that we recommend them to anyone who asks us were we take our little loveys. All of our furry friends have had happy, healthy lives thanks in part to this wonderful place. I really recommend giving them a call.
Update 03/01/21
Of course I have been taking all my cats in for their regular check ups and shots. Anywhere from 6months to at times a few weeks apart. At our last check up it was strongly recommended that all 3 cats get their teeth cleaned. Which for all of them it has been at least 4 years sense their last Cleaning. And to be honest, this was not the first time they have suggested it, in that 4 years. Just the timing was right for us to do it. Today 2 of my 3 cats🐈⬛ have had there teeth cleaned and bad ones pulled (3rd cat goes in on 03/08/21 for his turn). Second time at Civic Feline Clinic. And so far so good! All went as expected as well.
Initially I was a bit upset that the estimate was such a wide range $350-$1900 per cat. I felt that it should be a tighter cost range to expect. But after speaking with the staff/ tech’s it was made clear to me that it is just about impossible to know what all will be required. Mainly due to the patients being cats and cannot tell the doc where it hurts. So they rely heavily on indicators of gum disease, visible cavities and tooth wear. To guide them in their cost estimating. Once X-rays are done, day of the cleaning they know more about what they will be getting into and what truly needs to be done. Thus the wide cost range. It makes sense when you think about all the unknowns the tech runs into. I trust the staff and doctors at CFC, they have always done their best for my cats- always. When all was said and done, the cost for both cats was $1,150. That’s with several extractions, deep cleaning of the gum areas and such.
We have a few weeks of recovery to get through, but I am confident all is well. The staff was (as always super understanding and sweet, knowledgeable too) quick to come to my van and take the cats in for their cleanings. Also very informative when the procedures were completed and we had a chance to speak on the phone. Cats all seem better for having this done.
Still feel the same- these are great caring people/ tech’s and Veterans! I would totally recommend bringing your furry babies to them!
Mlle Poppy
13 Jun 2018
Great clinic super pro and they take very good care of the cats !
Tracye Laun
10 Mar 2018
Simply not impressed at all. I guess I was expecting and hoping for amazing. Vet seemed inexperience and just kinda stood there. I felt like I had to engage her into a dialogue about my cat. Just p...
Simply not impressed at all. I guess I was expecting and hoping for amazing. Vet seemed inexperience and just kinda stood there. I felt like I had to engage her into a dialogue about my cat. Just plain meh.
Susan Moore
6 Feb 2018
I have been taking my cats here for eight years. Great doctors, great staff!
G Jackson
2 Feb 2018
Great vet, they only take care of cats.
Karoline Galea
2 Jan 2018
Hands-down, the best vet I’ve ever had.
Gigi Rubenstein
15 Jul 2017
These folks went above and beyond to save my cat's life. They were inexpensive and didn't cut corners. Honest and genuinely caring.
Kit K.
30 Jun 2017
My partner and I are new to the area and have 3 mature/senior kitties. Our local friends highly recommended Civic Feline. We are grateful to our friends and to the doctors & staff at this vet practi...
My partner and I are new to the area and have 3 mature/senior kitties. Our local friends highly recommended Civic Feline. We are grateful to our friends and to the doctors & staff at this vet practice. So, far we've relied on the expertise of Drs Smith and Ellis. Both have been professional and patient in explaining our cats' needs and treatment. Yesterday, one of kitties had an emergency and Dr. Ellis was able to treat our kitty with a packed schedule. Just now, their office called to follow-up on the cat's situation! Their prices are competitive. The staff have been courtesy and efficient. We especially like that Civic Feline is a cat-only practice. An added plus -- they have 3 resident kitties -- all friendly and Reese offers hugs to nervous "cat-caregiver" (no charge). The one drawback is Yelp doesn't allow more than 5 stars.
Robin H.
8 Mar 2017
Friendly staff. Quiet and calm office. We had to wait about 20 minutes past our appointment time to see the doctor, but that's not necessarily uncommon. Our cat has been limping. The doctor diagnosed ...
Friendly staff. Quiet and calm office. We had to wait about 20 minutes past our appointment time to see the doctor, but that's not necessarily uncommon. Our cat has been limping. The doctor diagnosed our cat with a soft tissue injury and sent us home with a prescription. Did not recommend unnecessary exam items like an X-ray which would only show bone damage, not soft tissue (as other vets might have) and instead did a thorough orthopedic physical exam. Prices seemed reasonable, not as reasonable as my last vet but that's what you get when in the Bay Area where everything is more expensive.
Denee H.
27 Feb 2017
I have been to a few vets in the east Bay Area and this if by far my favorite. The staff is all very friendly and it's a nice place to take your fur child. About two years ago my cat had to have his t...
I have been to a few vets in the east Bay Area and this if by far my favorite. The staff is all very friendly and it's a nice place to take your fur child. About two years ago my cat had to have his teeth extracted, I was quoted a VERY high estimate at another vet in Walnut creek, so I had a friend who referred me here. I was so impressed when they quoted me less than half what the other vet had told me it would cost AND this place is better on top of being much more fairly priced. Friendly staff, good prices and great location
Abigail H.
4 Feb 2017
My two adopted daughters went here last year for a yearly check up and I was very impressed with the people working here. They obviously know what they are doing and love cats. The kitties got their n...
My two adopted daughters went here last year for a yearly check up and I was very impressed with the people working here. They obviously know what they are doing and love cats. The kitties got their nails trimmed and had a physical, and Dr. Roach answered all my questions. Although my rescue kitties Coco and Boba were not the best behaved of cats :D (they had a couple freakouts ) the assistants and Dr Roach were very patient and capable in handling them. I will be using the Civic Feline Clinic exclusively because I feel very confident after that experience.
Michael K.
4 Nov 2016
Awful experience with the administrative staff-- they might have been able to be ruder, but it would have required considerable effort. Negated experience with the vet herself. Will not be going bac...
Awful experience with the administrative staff-- they might have been able to be ruder, but it would have required considerable effort. Negated experience with the vet herself. Will not be going back.
Vicky Jansen
2 Nov 2016
Are cats get the best treatments from the veterans there.
Marc David
1 Nov 2016
Excellent friendly staff. Highly qualified doctors that truly care about animals. We've adopted a cat here that turned out to be a gem. We took a cat here at the end of it's life (very sad) but the...
Excellent friendly staff. Highly qualified doctors that truly care about animals. We've adopted a cat here that turned out to be a gem. We took a cat here at the end of it's life (very sad) but they did a very humane and professional job in a situation that is difficult for anybody. It's a good clinic for your animals that has a staff that is dedicated to pets. It seems more than a job to these folks.
cathe d.
25 Oct 2016
I have taken my kitties to the folks at Civic Feline since 1984... and I have never considered any other alternative. The practice has always been completely sympathetic with the clientele... and now ...
I have taken my kitties to the folks at Civic Feline since 1984... and I have never considered any other alternative. The practice has always been completely sympathetic with the clientele... and now that Dr. Ellis has purchased the practice, the level of care from the staff has been amazing.If you live in the Contra Costa area and near Walnut Creek, you should not consider any other care for your precious feline family members!
Lupine R.
22 Oct 2016
I have been working with Dr. Roach to care for my cat since I moved to Walnut Creek about a year ago. Most recently, my elderly cat got an aggressive cancer - through the whole process Dr. Roach work...
I have been working with Dr. Roach to care for my cat since I moved to Walnut Creek about a year ago. Most recently, my elderly cat got an aggressive cancer - through the whole process Dr. Roach worked with me as a partner in his care - listening to my concerns, explaining her view and working with me to figure out a plan of action, each step of they way. When it was eventually time to euthanize my cat, Dr. Roach's care for both me and my cat was incredible. She showed great support and compassion through the whole process - I will be eternally grateful to her for the kindness she showed me as I navigated this very difficult process. When I adopt a new fur baby - there is no question who will be their vet!
Cory M.
9 Oct 2016
My cat, Cammy, is almost 17 years old and I have taken her to Civic Feline Clinic her entire life. Currently, I am with Cammy in West Virginia, and a vet here believes she has Lymphoma. Because I now ...
My cat, Cammy, is almost 17 years old and I have taken her to Civic Feline Clinic her entire life. Currently, I am with Cammy in West Virginia, and a vet here believes she has Lymphoma. Because I now have to make the incredibly difficult decision to euthanize Cammy based on the vets conclusions, despite the fact that Cammy is not displaying all the typical symptoms of Lymphoma, I called Civic Feline Clinic to ask to speak to one of the vets and get their opinion. Because it had been slightly over a year since I had Cammy in there, they refused to speak to me to answer my questions! Apparently there's a law that prevents them from doing that?After getting over my surprise, I decided that asking a vet that I trusted about some general symptoms to expect, or not expect, if your cat has Lymphoma... would be extremely helpful. At that point I explained to AUDREY, who sits at the front desk, that these were general questions that would pertain to any cat, and would she please ask one of the vets if they would reconsider given that my questions regarded this disease, and were not just about Cammy. Audrey refused. Audrey flat out refused to even stand up, walk to one of the vets, and ask. Audrey told me, in her infinite wisdom, that the answer would still be the same, and refused despite my numerous protestations. Really???NOTE: After writing this review, I will add that for the most part, I have been happy with Civic Feline Clinic. Otherwise, I would not have used them for so long. My gripe is really with Audrey. "Customer Service" and "The customer is always right" are clearly not terms with which she is familiar. Anyone sitting at the front of a business and answering their phones is the initial point of contact, and thus the first impression one has of that company. Placate me, Audrey. Pretend to have spoken to a vet, and then tell me sorry, but they still said no. But, don't flat out tell a LONG term client who has a dying, much loved pet... NO. You will not get off your rear end because you know the inner workings of a vet's mind. I will also add, however, that if the answer to my question, had it been asked, had actually been "no", I would not re-visit that clinic based on their refusal. As it stands, I won't be back as long as the front desk staff go untrained in basic common courtesy.
Aaron Porter
19 Sep 2016
Dr Ellis and her staff are great. They take great care of our cats.
Audrey E.
27 Aug 2016
They gave me an appointment for the same day because I was too worried for my cat (it was saturday noon).They were professionals. Dr. Regina explain me everything.
Debby M.
10 Aug 2016
If I could give more than 5 stars, I would. Civic Feline Clinic is the absolute best place we have ever taken our cats. We have a kitty with a chronic condition and Dr. Melanie Ellis is a genius with ...
If I could give more than 5 stars, I would. Civic Feline Clinic is the absolute best place we have ever taken our cats. We have a kitty with a chronic condition and Dr. Melanie Ellis is a genius with him. First of all, she is extremely knowledgable when it comes to medications. She has tried a variety of cocktails for our baby, which have all worked as temporary solutions, but as she says, "I'm greedy. I want the cure." She is relentless when it comes to finding a permanent solution for our guy. She clearly loves cats with a passion (she has 4) and goes out of her way for her clients. She even takes her personal time to research information about how to get a medicine for less money. We wouldn't take our cats anywhere else.
Joe L.
7 Jul 2016
brought my cat in about six months ago because he was having problems urinating too much. CFC was great. diagnosed him with diabetes and after a month or so on insulin his blood sugars are normal ...
brought my cat in about six months ago because he was having problems urinating too much. CFC was great. diagnosed him with diabetes and after a month or so on insulin his blood sugars are normal and i can control the diabetes with diet. the doctors and staff are friendly are really care. i've used them twice now to board my cat as well and it was awesome both times. highly recommend Civic Feline Clinic
Petra S.
10 Jun 2016
We recently took our newly adopted senior cat, Mochi, to get a check up and discuss some issues and get a test done. On the phone trying to make an appointment was easy and they were very accommodatin...
We recently took our newly adopted senior cat, Mochi, to get a check up and discuss some issues and get a test done. On the phone trying to make an appointment was easy and they were very accommodating to our last minute request on a Saturday.Our vet was very nice and helpful with giving us advice and even noted that what we thought was a Maine Coon mix may actually be a Norwegian Forest cat mix instead. After our visit, which ended up being on time, we ended up getting a follow up email with additional suggestions for solving behavior problems, after no significant findings of a UTI were seen on the urine test. Overall, Civic clinic is really convenient by offering Saturday appointments, specializes in felines so it's also less stressful to bring your cat in and and it's got a very personable feel to it. Prices are reasonable. Not to mention, you are greeted by 4 resident kitties there! :)
Jennifer C.
9 Jun 2016
I was introduced to Dr. Ellis with CFC from a friend who's cats are also patients here, after my cat's normal vet (of 7 years) and Sage ER in Concord, wanted $8k for "exploratory" surgery on her small...
I was introduced to Dr. Ellis with CFC from a friend who's cats are also patients here, after my cat's normal vet (of 7 years) and Sage ER in Concord, wanted $8k for "exploratory" surgery on her small intestine, which may or may not be the issue or heal her. Thankfully Dr. Ellis was able to do a biopsy without surgery, and it was determined to be a bacterial infection, that was treatable with a simple penicillin shot. Unfortunately during this time, we also discovered my cat Weenie also had abnormal cells in her kidneys. After multiple attempts to get rid of these cells, the painful decision to say good-bye had to be made. Dr. Ellis was amazing through-out this process, coming in early just to care for her, fitting me in for short notice appointment requests, and returning texts/emails after hours. Her office staff was amazing as well! The staff all grew to love Weenie as well, as she was a frequent visitor. I will be forever grateful to Dr. Ellis and the staff at CFC. When my heart is ready for another fur baby, I will for sure use Dr. Ellis for all of my vet needs!
Drew Trox
11 May 2016
We've been bringing our kitties here for a long time. This place is the best. With great doctors, staff, and house cats.
Kelly W.
29 Mar 2016
I think they know cats but after $800 without even a suggestion of what was wrong with my cat, I was frustrated. The next vet told me the over licking was something they had seen before. Yes it was my...
I think they know cats but after $800 without even a suggestion of what was wrong with my cat, I was frustrated. The next vet told me the over licking was something they had seen before. Yes it was mysterious but they did not recommend lab work or ultrasound at great cost to tell me that. I like the straight forward less expensive road.
Becky P.
13 Jan 2016
We love Civic Feline Clinic! All the doctors, but especially Dr. Ellis were so wonderful when our kitty started losing weight suddenly. They sprung into action and got our girl on the road back to hea...
We love Civic Feline Clinic! All the doctors, but especially Dr. Ellis were so wonderful when our kitty started losing weight suddenly. They sprung into action and got our girl on the road back to health in no time. We appreciated that Dr. Ellis explained everything to us until we were totally comfortable (for example, we had to learn to use a feeding tube for a few weeks), and that she gave us options for treatment, as well as her personal recommendation. We've been to other vets before, but love that Civic Feline is 100% focused on cats. As a bonus, you get to hang out with both fat cats and teeny kittens in the waiting room :).
Kelley T.
7 Nov 2015
I have been taking my furbabies to CFC for over a decade. Office staff is terrific and the Docs are, too. I have had to make only "one way" trip to the vet with them and it wasn't planned (I thought...
I have been taking my furbabies to CFC for over a decade. Office staff is terrific and the Docs are, too. I have had to make only "one way" trip to the vet with them and it wasn't planned (I thought it was thyroid, turned out my Beau had thrown a small blood clot and then a larger one while we were at the vet.) I was devastated and they were amazing. No one rushed me to make a decision, many options were given (thank you Dr. Roach) and after Beau crossed the Rainbow Bridge, the staff stayed with me and then gave me the option of being alone, to cry my eyes out, and then one of the staff, (thank you. Angela) suggested I take a swath of his fur to keep (still have it). They have also seen Beau's brother, Asa, the easiest gigantic cat to deal with - he's a dream to take to the vet.Max, on the other hand, is my inherited cat, and he can be a punk. Dr. Ellis is terrific with him, he does better with her than any other vet just because she is matter of fact with his yowling/growling. I highly recommend them.
Monica B.
12 Aug 2015
This place is the best! Not only is the staff knowledgeable and pleasant, but you can tell they genuinely care about your cat's health. It's comforting to bring our four-year-old orange tabby to someo...
This place is the best! Not only is the staff knowledgeable and pleasant, but you can tell they genuinely care about your cat's health. It's comforting to bring our four-year-old orange tabby to someone who specializes in feline care. And if that weren't enough motivation to choose the Civic Feline Clinic, their mostly feline clientele allows them to let the resident kitties roam free around the waiting room for customers to hang out with. I also appreciate the late hours on Tuesdays and Thursdays that allow me to bring the little guy in after work if needed. Today I had to cancel an appointment somewhat last-minute, and the woman who answered the phone totally understood, didn't sound annoyed and didn't charge a cancellation fee. It's experiences like this that keep me loyal. Strongly recommend CFC's services.
Leslie Robinson
7 Jan 2014
My cat is not nice when she is at the vet. Dr Lally and her team are so good with my cat, they are gentle but do not let her escape from taking her temp or other procedures that she will be come aggre...
My cat is not nice when she is at the vet. Dr Lally and her team are so good with my cat, they are gentle but do not let her escape from taking her temp or other procedures that she will be come aggressive in order to avoid. My cat is now able to be compliant through most of the visit, and only becomes anxious towards the end of the exam.
Jennifer N.
25 Aug 2013
Our cats are our "kids" so I can't believe my boyfriend and I ever settled for anything less than Civic Feline Clinic when we first moved to Walnut Creek. For the first two years in this town, we took...
Our cats are our "kids" so I can't believe my boyfriend and I ever settled for anything less than Civic Feline Clinic when we first moved to Walnut Creek. For the first two years in this town, we took them to another local vet and had just felt "meh" about this other place. I decided to make a change after learning more about Civic Feline Clinic and reading some of the very positive reviews they have.We've taken them to both Dr. Ellis and Dr. Roach and trust each of these doctors implicitly. Over the last few years we've had some issues with our oldest cat, as he developed a stomach problem and became more sensitive in his diet. Dr. Ellis spent as much time with us as needed to talk about options, work through his illness and eventually getting him on a regiment that improved his appetite and got his weight back to normal. Recently, we also got a kitten and Civic Feline Clinic participates in the Contra Costa County Animal Shelter's free first "wellness exam" for cats adopted through the shelter. Fortunately our new kitten was healthy and she gave us some tips for integrating her in to our home and getting her used to being handled after spending her first months as a shelter cat.I found their prices for office visits, vaccinations and medicines to be equitable to other vets. Having pets is an investment and medical care is a cost you have to factor in when taking on the responsibility of cats or dogs. My cats don't love going to the vet, but I notice they are much more calm and less upset going to Civic Feline Clinic because of the lack of "canine odors." My oldest cat boldly hops around the exam room while we're waiting. Both doctors clearly love cats, have a great demeanor with them and are invested in their health and care, as they spend time talking to you during the exams. The kitties also get "nip knot" toys after their visit, which makes it all not so terrible for them. Well stocked office with prescription cat food, flea meds and other supplies. They also promote adoptions, have a community board for lost cats and their receptionists are the nicest I've met in the business.If you love cats, I'd definitely recommend Civic Feline Clinic-a happy client for nearly 2 years now.
Bob Brittain
11 Jul 2012
Way back when, we had two kittens with diarrhea and our vet at the time did nothing useful to help. Then, we discovered Civic Feline Clinic and our new vet, Georgia Blaine, said "These kittens look de...
Way back when, we had two kittens with diarrhea and our vet at the time did nothing useful to help. Then, we discovered Civic Feline Clinic and our new vet, Georgia Blaine, said "These kittens look depressed!" She helped them recover almost immediately. Those cats, born in 1996, are now 16 years old. Subsequently, we have acquired four more cats under the care of Civic Feline Clinic. One died unexpectedly at 10 years, another at 17 years (after very helpful treatment for a nasal cancer that extended her life by a year). The other two are 14 years old. We know that Civic Feline Clinic is very caring and professional. BTW, all of our cats are rescue cats. We adopted one at Civic Feline Clinic.
A Google User
17 Nov 2008
I took my young cat here because he was acting unusual, and had diarrhea. They hardly even checked him and they sent him home with a "wait and see" diagnosis. His behavior and health didn't change so ...
I took my young cat here because he was acting unusual, and had diarrhea. They hardly even checked him and they sent him home with a "wait and see" diagnosis. His behavior and health didn't change so I followed up with them again a couple days later and they told me to drop him off again. No dice. Last time I dropped him off they didn't even check his temperature. So I took him to Sun Valley Animal Hospital and they were great! Turns out the cat has a urinary infection, which untreated can be fatal.
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