Ygnacio Animal Hospital

I've been taking both of my dogs their for a while now and have always received excellent service. The hospital manager, Jeff, usually tends the front desk and always greets us by name. We have had appointments with both the male and female Dr. Sandhu (husband and wife?) and they both make my pets feel so safe and welcomed without the big scary feel of most veterinary offices. We've had several of their techs for our visits but Charisse tends to be our favorite not only because our pets love her but because she always gets us in and out without us having to wait around. Overall, we are truly  glad that we found a veterinary hospital that we trust and that are pets are happy to go to. Read Less

Would not return!!!!! They told us they we couldn't take our puppies out the their third shot. They said we could absolutely not take the puppies outside. We could only keep they in the house till the third shot and the rabies shot. I thought this was ridiculous as I see puppies everywhere. But we stuck to the vets horrible advice. We took the two puppies to socialization at 4 months old, right after their third shot. One dog is so scared so was crying and clawing at the window to escape. They other was so scared she became aggressive and attacked two dogs. These dogs are the most loving sweet animals at home. No wonder they feel scared because at 4 months they have seen no other people or new smells!!!! This is terrible and we are devastated!!!! We are now spending hundreds of dollars on private trainers because they are so scared of the world.This was such terrible advice to keep them hidden away. We have called FOUR vets and they all said that we should have started socializing at 8 weeks.Not only that, but you aren't allowed in the room during a check up! I find this weird and disturbing. We have never received a follow up call or check up on their aggressive behavior.We switched vets and have been showered with love and phone calls and post cards from them. They helped us find a trainer to fix their socialization.Arf animal hospital said, "that is so unfortunate the vet told you to keep them in the house for so long and I wish they hadn't said that because it effected you in the long term" Read Less

husband and wife vets.. the vet is very easy to speak with.  I couldn't believe that they were able to take us in the same day when my regular vet couldn't see us for 3 more days and told us to go into the emergency for my dog.  It would have cost us a lot more to remove a foxtail in the emergency room.  It cost us around $360 total and I was happy with the work considering how expensive this can get and how my dog was licking his paws non-stop, making me worry. Read Less

Dr. Sandhu is the best! Found fatty lump at 6:30 on a Friday and he said to bring my 11 yr old cattle dog in and they'd take a look! Their offices were clean, staff friendly and best of all took look at fatty bump which I knew was a fatty bump, but made me feel better so I wouldn't keep my poor dog awake all weekend by checking to see if it grew every 5 minutes!! We have definitely found our new vet! Read Less

The staff is very knowledgeable. Services are excellent and affordable. The vets remember everything about my dog even when the visits have been far between. Most importantly, they have suggested innovative long-term solutions and tips for my dog's medical issues that have helped me avoid additional vet visits. I have been to multiple vets for the same recurring issue, and not a single one has ever helped manage the problem long term. These people are awesome. Read Less

Dr. Sandhu did my dogs TPLO and I must say I couldn't have had a better experience. He is so professional, caring and calm. My dog is usually very nervous around new faces but within about 5 to 10 minutes they were the best of friends. The recovery was well explain so I knew what to expect. I would definitely recommend Dr.Sandhu if you want a great experience for you and your dog! Read Less

I've been taking my dog here for 9 months. First visit was to get her spayed, which was not a successful surgery. She went into heat 3 months later due to the vet not removing all of her reproductive organs. Despite the blood spots all over my floor, and the fact that she was trying to mate with every male dog she saw, they "weren't sure" so they charged me $329 for a blood test that eventually confirmed she still had some reproductive organs and was in fact in heat. It was no mystery to anyone with or without a medical background. They refunded the $329, but to even make me pay for it in the first place was beyond insulting, not to mention the week of waiting for the results while she ruined my carpet. More recently I made an appointment to get an international health certificate for travel to Mexico and was told it would be $55 for the visit. I found out during the visit that it would actually cost $205 total - $55 for the visit and $150 for the certificate, which is a PDF they print in the office, stamp and sign. $150 for that. Since I was leaving the next day, I really had no choice but to pay it. Any other vet charges under $100. Literally every visit has been an expensive and frustrating experience. I will never go back here. Read Less

I've been taking my dog here for 9 months. First visit was to get her spayed, which was not a successful surgery. She went into heat 3 months later due to the vet not removing all of her reproductive organs. Despite the blood spots all over my floor, and the fact that she was trying to mate with every male dog she saw, they "weren't sure" so they charged me $329 for a blood test that eventually confirmed she still had some reproductive organs and was in fact in heat. It was no mystery to anyone with or without a medical background. They refunded the $329, but to even make me pay for it in the first place was beyond insulting, not to mention the week of waiting for the results while she ruined my carpet. More recently I made an appointment to get an international health certificate for travel to Mexico and was told it would be $55 for the visit. I found out during the visit that it would actually cost $205 total - $55 for the visit and $150 for the certificate, which is a PDF they print in the office, stamp and sign. $150 for that. Since I was leaving the next day, I really had no choice but to pay it. Any other vet charges under $100. Literally every visit has been an expensive and frustrating experience. I will never go back here. Read Less

Just brought my kitty Lola in to check about her sneezing and coughing. Dr Alexander and her assistant and receptionist were all wonderful! Lola is going to be ok just a little cold. So happy I found this vet from a referral from a friend! Thanks so much and Lola thanks you too! Purrrr! Read Less

The staff was wonderful!  I know a lot of unexpected things can happen at a vet hospital.  When my cat was there for a routine surgery, everything possible did happen!  But the staff handled it all really well.  They called me when things came up and kept me informed throughout the day.  Everything was handled very professionally and with thoughtfulness.   I read the other negative comments here and think if those are true, the staff has learned and is doing a great job now! Read Less

OUTSTANDING! Our family used to go there almost 20 years ago when it was a different Doctor. We stopped liking that vet but recently they have sold it and now that we came to this new Doctor when out lab had CHRONIC ear infection in BOTH ears.We had been to 3 different vets in 2 years and tried SOOOO many different meds with huge bills of course. Dr Alexander is AMAZING she will do whatever she can to keep your cost DOWN and was the ONLY vet to 100% clear our dogs ears!! She was the ONLY vet to find the Black foxtail in his ear. :( You can tell she REALLY cares for these animals she really the BEST vet I've had!! Read Less

Highly suggest NOT going to this Vet!I brought my two, 4 month old kittens in to be neutered at 8:15 in the morning after being told not to feed them after midnight.I never heard a word until I called at 6:30 at night to pick them up.They told me they had not performed the surgery because they had an emergency.They left my kittens in a cage with no food or place to poop for 10 hours!! They went 19 hours without food!No call to explain. Nothing.In all my years of owning cats and dogs I have never experience such a lack of care for animals nor sense to communicate what is going on with with my pets.Stay away!! Such a poorly run place. Read Less

Our bullmastiff/pitbull mix tore her acl, we called several vet offices in our area and after comparing all aspects of a tplo surgery we decided to see Dr.Sandhu.The office staff were great about answeing all our questions and the office manager made sure everything was completely explained and broken down for us, (what exam would consist of,what tests we should anticipate and a exact cost of everything...no surprises!) At the end of our visit Dr.Sandhu sat down with us and throughly went over the results and clearly laid out our options and prices and what to expect should we have the surgery.  We left the vets feeling well informed  and  felt confident we had made the right choice for our dog and she would be  in great hands.  We are now a week post op and so far we are seeing wonderful  progress with our dog.Thanks Dr.Sandhu and staff Read Less

For some inexplicable reason, my dog started limping on her front leg. I called YAH & 45 minutes later, I was at the hospital. They examined her & prescribed meds. Also, they took care of all her shots too.What more can I say? Went in worried, came out relieved that she's healthy and well taken care of.Thank you YAH! Read Less

I needed a new vet because my kitty was having urinary tract infections that were not getting better.  Her previous vet had told me that because her tests were normal that it was just inflammation probably due to stress (we had just moved) and that it would get better on its own.  Since it wasn't getting better I took her to see Dr. Sandu.  He did some blood work and agreed that her tests were normal but prescribed antibiotics  and pain medication anyway to see if that would help, as well as a special diet.  She made a complete recovery and I'm very happy.  I want to say that they went over and beyond in customer service.  I was very worried about here and when she wasn't improving fast enough I had a lot of anxiety that they relieved for me by taking another look at her the next day at no charge.  I go there now every month to pick up her prescription food and they are always so nice.  I definitely trust Dr. Sandu with my baby girl. Read Less

I took my 4 month old puppy in for his first ever vet visit. He was enthused and friendly. He'd never been on a leash as I train my animals to voice and hand commands. They prefer animals on leashes and provide them for free so I put one on him. He didn't like being pulled but would come when spoken to. It was new so you should take it slow. The vets exam was thorough. Long story short when they wanted to take him in the back alone for shots ( which I thought was odd but is apparently how it's done now to not upset the owner) I warned the tech that he didn't like the leash and calling him was best. So while she knew I could see she was talking and nice. As soon as she got around the corner she stopped talking and drug him across the floor by his neck. ( l know because l followed them and saw it). Puppy totally freaks out and starts screaming.  Not whining or a yelp. Screaming. The leash was set as a choke chain and he couldn't breath but she kept dragging. She looks back at him as says "oh, what's wrong?".  I scooped him up and carried him back into the exam room. He was completely confused and afraid. Now this puppy that greeted everyone with a smile hides behind me and barks at people. If they do that when I'm in the other room what would they do when the owner is gone?  I could never trust them with my animals. Read Less

Dr. Sandhu provides a calm caring, and HONEST opinion as well as care. He definitely knows what he is doing and is very understanding, which is self evident. He doesn't overdo or push unnecessary procedures. My Clementine was having issues and other vets wanted me to let her go or charge me 4x as much, I am so thankful to have found Dr. Sandhu, and will recommend him to everyone! Read Less

Dr. Sandhu and his team at Ygnacio Animal Hospital are absolutely wonderful animal loving and compassionate people. All of my rescued animals from the shelter and my own pets receive the best of care there. They are pro rescue and have helped save and care for so many of our shelter animals <3 Read Less

I recently relocated here from Seattle. I have found the Ygnacio Animal Hospital quite helpful since our arrival. They are friendly and responsive to our needs in a timely manner. I love that they are open 7 days a week. The doctors are kind and personally follow up with a phone call with any test results or questions we might have. I love this place ! Read Less

We have been taking our Newfoundland, Nacho to the Ygnacio Pet Hospital since we got him two years ago.  They are so awesome! Here are a few things that they have helped us with: - digestive issues. Nacho had diarrhea constantly when we got him and Dr. Ervin got us squared away with an all fish dog food diet the had him pooping normally in no time. - regular checkups. We do all Nacho's shots, flea and tick maintenance with Ygancio - grooming. His nails kind of freak me out, so the team here takes care that for us when we come in for a nominal fee - medical emergencies. Nacho ate a bunch of chocolate and was acting funny so we brought him in. Dr. Sandhu was a pro: getting him to throw up the chocolate (and finding two plastic bags in the process!) and then Cherice and the rest of the crew (sorry I didn't get everyone's names!)The team at Ygnacio is passionate. They know their stuff and pricing is reasonable. What more could you ask for? Read Less

AWESOME!!!  Preston got hit by a car Saturday afternoon. We took him to Ohlone Veterinary for emergency care.  He was there for 6 hours and it cost $1611.  My sons friend referred us to Ygnacio Animal Hospital.  I called to see if they were open, they said come in. I arrived and literally had a tech that walked out to my car to greet us.  She took Preston in and started checking him.  Dr. Sandhu checked him out and called for the surgeon to consult.  In the meantime, my 6 year old granddaughter was also there watching her grandma start to fall apart.  Nicole and BJ took her and worked with her coloring and put on a Tinkerbell movie.  THANKS Nicole for the awesome daycare help!Preston will have surgery Tuesday morning to repair his rear right leg that has 2 breaks near the hip area.Dr.Sandhu said they would work with me as it is quite costly, but it was way cheaper by half to what Ohlone had told us.Couldn't ask for better care for all of us! Read Less

The vet care our pup received was amazing. I was a mess thinking this pup wasn't going to make it and while not getting my hopes up, they were always kind and supportive. He made it and I swear they were just as excited and elated as I was. Definitely a wonderful and caring place for your pets. Read Less

I am writing this review because I am taken aback as it pertains to the lack of follow-up service my dog has received. The first time i came to visit this Vet office, I had just bought my chi pup from a rescue adoption agency and I wanted to get her a general health check-up. Also, my pup was experiencing a ear infection and kennel cough-so I expected these two issues to be resolved. The service was average not to mention I was in the office for two hours. Dr. Ervin saw my dog and she did some minor checks of her health (nothing invasive or intense, just by her own understanding) and told me that my pup was healthy.  She gave me some medication to help with her cough and insisted that her ear infection would, "just get better on its own, so let it play out." Later on in the week, I noticed that my pup still intensely scratched at her right ear and that she was extremely stressed out and uncomfortable about it. So I called back up to the clinic and explained to them that my pup was still in pain and I needed some medication to help relieve her of that pain (something that should have been done the first time I came to the office, considering I live 20-30 minutes away from Walnut Creek). The front desk receptionist told me to come back in because there was no medication that I could buy outside of their vet clinic. I took time out of my busy schedule and drove back up to the clinic and received an antibiotic for my pup-I was happy to finally be relieving her of this pain, but annoyed at the inconvenience. Kennel cough will eventually play itself off (as I have seen it done before with other people's pets) NOT a ear infection. A month or so later, I noticed that my pup stool was changing colors and that it had blood in it. I immediately became worried and watched her closely for two days to see if it improved (taking her off of her dog food, and feeding her steamed rice and broiled chicken with plenty of water). On Sunday, I noticed no improvement and instantly became worried-so I called up to Vet office and told the gentleman my pups symptoms and asked what could it possibly be or what could be done. The gentlemen stated that she had to come to the office because he could not diagnose over the phone-understandable.The next evening, I took her to the office and she was seen by Dr. Sandhu. Dr. Sandhu asked me questions regarding her symptoms and her health and I explained to him about her stool changing colors, etc. So he stated that he would run some test on her (Parvo test, fecal test) and for me to return in an hour. An hour later, my pup was diagnosed with Parvo. I instant became worried as I had never heard of this disease and did not know how she caught it as we have no other pets living in or around our home. I became researching in the office about the disease (I was not given any pamphlets on this disease) and became aware of how DEADLY this disease was so I started to panic and cry-not accepting the fact that my dog could be dead in a matter of days! He gave her some IV fluids and sent me home with amoxicillin and told me to keep an eye or her and keep her hydrated-he stated that because I caught the disease in its early stages that she could be nursed at home.  Well, ever since that night my dog as not shown ANY signs of having PARVO. She's I kept her away from the dog food and have been feeding her health nutrients and she has been better than ever-her stool even returned back to normal. Shes overly energetic, she drinks water all the time through the day on her own, she eats all her food, and she shows NO signs of pain-something opposite of the symptoms of this deadly, deadly disease. My issue here is: If a pup was diagnosed with such a deadly disease, WHY hasn't Dr. Sandhu or anyone called to follow-up to see if she was doing okay or even if she was still ALIVE??? I spent over $200.00 bucks and my time in that office, crying my eyes out at the thought of my dog dropping dead and not ONE clinician from that office called to see if she was okay.Not only will I not return, I will get a second opinion by another Veterinarian. Read Less

I wish there was a similar competent and caring hospital and vets here. I lost my Mushu( he was only three years old) six years back in the hands of an incompetent vet. I could only dare to adopt a little pup about two months back. Read Less

The staff and dcctors appeared knowledgeable and genuinely concerned with the health of my dog. They didn't run a lot of unnecessary tests just to run up the bill, unlike a lot of local animal hospitals. I would use them again. Read Less

Please beware of this clinic. They are known for missing things on x-rays and misdiagnosing common problems. This happened to me personally and since I didnt listen to other peoples warnings, it resulted in the death of my beloved. If you love your pet, you will find another vet. Read Less