VCA TLC Animal Hospital
West Hollywood, California
General Info
VCA Los Angeles Veterinary Specialists was founded with the principles of veterinary specialty practice in mind: expert medical care, state of the art medical equipment to deliver care, and medicine practiced with compassion and professionalism, often on patients with serious illnesses.
The staff at VCA Los Angeles Veterinary Specialists has had years of experience diagnosing and treating disorders that seriously affect dogs and cats. Our clients often arrive anxious and uncertain, particularly with pets that are very ill or remain undiagnosed. Our goal is to continue to provide first-rate services to our patients and clients in a friendly, reassuring and expert manner.
An integral part of successful Internal Medicine practice involves careful history taking and integration of this information with the tests that were performed by your family veterinarian.
The VCA Los Angeles Veterinary Specialists staff prides itself on processing this information, performing a complete and thorough physical examination, and then setting forth the most direct and appropriate diagnostic and treatment plan for your pet's needs.
Reviews
Donna Z
22 Mar 2018
REPORT
I've been going to Dr. Hiebert and his team for almost 4 years now. One of my girls had some scary symptoms yesterday, throwing up water, crying out in pain. I was so freaked out. I called VCA immedia...
I've been going to Dr. Hiebert and his team for almost 4 years now. One of my girls had some scary symptoms yesterday, throwing up water, crying out in pain. I was so freaked out. I called VCA immediately, and they squeezed me in with another vet, Dr. Matloob, as Dr. Hiebert was booked and in surgeries. Dr. Matloob was caring and knowledgeable, and suggested two options, both of which were reasonable in price. Thankfully my little Megan is feeling much better today after some anti-nausea meds and re-hydration.
Reading some of the other reviews, with regards to the vets, it's like with any hospital, some doctors you will like, some you won't. Luckily I've found all the vet techs, the two vets, and one specialist I've seen there to be wonderfully caring - otherwise I wouldn't have returned. The front desk is sometimes a little cooler, but they are front facing, and frankly I've seen people be rude to them. With what they encounter on a daily basis with emergencies and such, an element of apathy comes into play. Every time I've called in, and it's been at all hours with regards to my three senior dogs, the persons I've spoken with were all friendly and helpful.
Thanks for caring!
Shane Bendaña
14 Mar 2018
REPORT
This is the 1 star review I gave VCA TLC Animal Hospital. For my LA contacts, avoid taking your dog here.
AVOID THIS HOSPITAL AT ALL COSTS! WE HAD A HORRIBLE EXPERIENCE HERE. PLEASE READ BELOW.
Like...
This is the 1 star review I gave VCA TLC Animal Hospital. For my LA contacts, avoid taking your dog here.
AVOID THIS HOSPITAL AT ALL COSTS! WE HAD A HORRIBLE EXPERIENCE HERE. PLEASE READ BELOW.
Like most of the comments on here which add up to this hospital's low 2.8 rating, I'm here to confirm as a prior customer of theirs for 2 years, that this hospital only cares about money. It's a business and I understand that they have every right to charge whatever they feel is "adequate" BUT they should at least pretend to care about the animals that come under their care.
My service dog, Polly is currently completely BLIND because this hospital, especially Dr. Ryan Rouch have no clue what they're doing. Dr. Rouch, with his bored expression and annoyed and constant eye-rolling at my anxious concerns the last time I went to this hospital, diagnosed my dog with a superficial ulcer on 2/20/18 without looking at her medical history. He only performed an eye stain test and not the whole list of procedures for a dog with a history like Polly's. He told me that the wound would heal within 2-3 days even though her eye looked pretty bad but since I had been a customer of theirs for 2 years, I trusted their judgement despite me being anxious about his diagnosis. At home, the dog's condition didn't get better, it stayed the same even with the prescribed medication. I emailed the doctor and after 2 useless emails from his part, his nurse finally called me on 2/24/18 because of my emergency email the night before.
Why didn't Dr. Rouch ask me to come in on 2/23 after he saw my email where I told him that my dog still couldn't see and was squinting? Why not refer me to the emergency room on 2/20 when her records show that she suffers from dry eye+ Pigmentary Keratitis? No one showed him my dog's charts, nor would he care if he saw them because all they care about is MONEY.
On 2/24/18 when I went in to see the same Dr. Rouch, he looked as bored and uncaring as ever, he told me that Polly's "superficial ulcer" had turned into an emergency. He said that the ulcer was deep in her cornea. He told me to go to VCA West LA Emergency Hospital right away. He said it without emotion, as is typical of him since most of the time he looks like he's half asleep. I almost cried. I got into my car and immediately drove to Santa Monica to VCA West LA where they told me that Polly's condition was really bad. They told me she had a melting ulcer that was eating away at her eye and needed surgery right away. That day I had to pay $4,500 out of pocket as a deposit or else they wouldn't operate. If you look at the many articles online, superficial ulcers with dogs with per-existing eye conditions can turn into melting ulcers if the proper steps are not taken, something that VCA TLC should known since they're veterinarians.
I am now in the process of suing them because of the above stated. Again, please avoid going to this hospital. Go instead to a non-VCA or instead go to the VCA West LA Hospital where they're also hungry for money but at least they CARE for your dog and know what the hell they're talking about just by SEEING your dog upon meeting you.
Thanks to the deposit of $4,598 for Polly surgery and medications spent at VCA West LA Emergency Hospital, $200 at VCA TLC and additional losses of about $1,152 (for 3-6 months which is the amount of time it will take for Polly to heal) because my wife had to technically quit most of her days at work and now only works SAT-Sun because Polly requires 24/7 care, plus other expenses due to my time out of work in the morning to care for her, we have lost well OVER $10,000 because this hospital FAILED to take my dog's previous medical history in consideration. You'll see that if you go to this location, you'll feel as though they are rushing you to get the hell out. You can barely ask questions and of course they don't take responsibilities for their mistakes.
Annabell Osorio
29 Dec 2017
REPORT
I'm so glad that we went to the VCA in West Hollywood! Dr. Hiebert and the entire team saved Chloes life!
Dalmatian Chloe was about to go to heaven till she went into an emergency surgery and our hero...
I'm so glad that we went to the VCA in West Hollywood! Dr. Hiebert and the entire team saved Chloes life!
Dalmatian Chloe was about to go to heaven till she went into an emergency surgery and our hero Dr. Hiebert and the team from the VCA saved her life so she can celebrate Christmas 2017 with her family!!!
The full Story:
Dec 19th, 2017: We visited Chloe's best friend Bella who is also an older dog. Usually Chloe always steals her bones and disappears with them to a corner. This time she was simply laying in the corner, she still looked good and healthy, but something was different. She didn't go crazy about going for a walk anymore or greeting the neighbors.
Dec 20th 2017: Chloe was basically sleeping all day, not willing to eat anymore. We needed to hand feed her and she threw up all water she took in. And she drank a lot!!!
The night before the check up, 4am: My husband and I were crying, because we thought Chloe was going to die, she seemed to be slipping in and out of consciousness. She barely breathed anymore. And didn't even move from one side of the corner to the other.
Reading blogs: My husband and I started to google symptoms of dogs with urinary infections: Drinking a lot, can't hold pee, pee smells and is foamy, throwing up water, not willing to eat...it got so bad that we thought she had a kidney failure. As I pressed her gums and released they turned white. A sign of a dying dog.
5AM Calling the emergency vet. They told us that they can't do any treatments during the night. They were very firm but rescheduled my appointment from 9AM to 7:20AM with Dr. Hiebert, who is specialized in emergency scenarios.
At 6:30 we were at the VCA cause Chloe was barely capable of walking a few steps. After X-Rays and an ultra shall Dr. Hiebert figured out that she's false pregnant, but is nearly busting in her uterus with infectious puss. She hasn't been spayed and never had babies. Now her uterus was filled with bacteria and was bad. Dr. Hiebert explained us that the surgery is complicated. When the uterus bursts or leaks and the puss goes into the blood she won't survive. My husband and I were a mess. And waiting for more information in the office we looked up the reviews on yelp, what freaked us out even more, cause they aren't good. I told my husband: I trust them, trust me. One of the best decisions of our life!
10AM: Chloe is scheduled for surgery.
12PM: We called in but she was still getting hydrated and about to go in.
2PM: Dr. Hiebert send us a very nice text message that the surgery went well and Chloe is recovering.
Dec 22nd 2017: 12PM We called in to ask how Chloe is doing, she was a little cold this morning and they tried to get her off the hydration at 2PM and we should call after 5PM.
6PM: We picked Chloe up in a great mood. Thank you all!!!
5 days later, Chloe has more energy than we have seen in months! :)
giuseppe musso
23 Aug 2017
REPORT
This Hospital is not good
4 years ago I bring my dog, i was recommended from a friend.,and my veterinary.
The result $ 3900.00 around this amount, and 1 hour later they call me to go there and my dog...
This Hospital is not good
4 years ago I bring my dog, i was recommended from a friend.,and my veterinary.
The result $ 3900.00 around this amount, and 1 hour later they call me to go there and my dog he was dead.
Not good please. I don't recommend
matthew gladstone
20 Apr 2017
REPORT
Absolutely wonderful caring loving doctors.... front desk staff and nurse/ assistant/ tech staff. I truly wish I could have health care as great as they provide
Russell Wojcik
26 Sep 2016
REPORT
While I've dealt with two employees here (one, a doctor from the Santa Monica office; the other, a receptionist) who are friendly and helpful, the rest of the staff, including the vets, are despicable...
While I've dealt with two employees here (one, a doctor from the Santa Monica office; the other, a receptionist) who are friendly and helpful, the rest of the staff, including the vets, are despicable. Without going into the details of our three visits, know that this office is solely interested in getting you in for appointments (to charge for the visit) and in administering whichever treatment the vet deems most profitable for them. After being obviously ignored on multiple issues and disrespected on multiple occasions, my wife and I will NEVER be returning- sad, since we both come from families which have used VCA offices for decades.
Jordan Monsanto
30 Jul 2016
REPORT
After bringing my dogs here for 9 years, we will not be here again. While the Drs have always been kind - I've had multiple bad experiences with the front desk staff. For the prices they charge - I w...
After bringing my dogs here for 9 years, we will not be here again. While the Drs have always been kind - I've had multiple bad experiences with the front desk staff. For the prices they charge - I would recommend another office.
Joanne Wiles
26 May 2016
REPORT
I'm hoping my animal stays well. They definitely moved quickly w the surgery and his post op but they are 100% really focused on the money at check out time to the detriment of the animals welfare and...
I'm hoping my animal stays well. They definitely moved quickly w the surgery and his post op but they are 100% really focused on the money at check out time to the detriment of the animals welfare and their bill does seem quite high .... To be continued & fingers crossed.
Virginie Humblet
21 Apr 2016
REPORT
I had to put down my cat Victor yesterday because he had advance cancer and there was nothing else we could do. Although I was in an extremely painful situation, all the staff from the front desk to t...
I had to put down my cat Victor yesterday because he had advance cancer and there was nothing else we could do. Although I was in an extremely painful situation, all the staff from the front desk to the doctor were very kind. Dr Stephen Spence is truly amazing, he was very professional and firm in a kindly manner. Will definitely recommend him as a vet. When I will be over my grief will contact them and Dr Spence to be my main vet and location for his brother Marius (who is healthy). I really would love them to know how thankful I am for their kindness. Thanks to you all! Must be rewarded - Virginie Humblet
Michael Komar
19 Apr 2016
REPORT
VCA West Hollywood is under investigation for being involved with a veterinary cancer scam. This involves all VCA Hospitals nationwide. FTC involved.
VCA is manipulating testing results with their i...
VCA West Hollywood is under investigation for being involved with a veterinary cancer scam. This involves all VCA Hospitals nationwide. FTC involved.
VCA is manipulating testing results with their in house lab Antech Diagnostics (conflict of interest) that are not accurate and making up results that will reap them the most profit.
My medical dog Rocco and I were victims of this when I brought him in 2014. This hospital, along with their partner hospitals Veterinary Cancer Group and Advanced Critical Care/ACCESS Culver City, are part of this staging scheme. Doctors at VCA West Hollywood also took selfies of Rocco with his mouth and eyes open under anesthesia for fun. I can't imagaine Rocco was the only victim of this.
I am writing now to inform everyone to never let VCA West Hollywood (or any others) take your loved one out of the examination room and into their back rooms. Be with them at all times. You have that right. If not, walk out. They can conduct procedures in the exam rooms. Do not leave your loved ones with them for X rays; overnight; dental cleanings; etc. Once you transfer possession to them they are free to do anything they want on your loved one. And they do just that. They are experts at playing with in house diagnostic tests; finding other things "wrong" with your loved one; profiling you; analyzing your emotions and your wallet.
Report all complaints the Federal Trade Commission and not these websites. There is no disciplinary punishment for veterinarians for falsely stating cancer or any other diagnosis. If you file a malpractice claim, courts view animals as 'property' like your coffee cup and don't favor animal owners. Therefore, if you sue, you have to sue the VCA officers; corporation; practice; veterinarian; labs and lab technicians that do the testing (Antech) and also sue the individual person under their homeowners and excess liability policy.
If you need to see a veterinarian, get outside of the immediate Los Angeles area and go to the UC Davis Veterinarian Clinic. ALWAYS get second opinions on any procedure and ALWAYS get copies of biopsy reports; Xrays and medical notes AT THE TIME OF SERVICE from the Doctor and not reception. Biopsy reports should never show a 'undetermined' diagnosis. If it does, you've been scammed. NEGOTIATE all bills.
Stay clear of VCA West Hollywood and All VCA Hospitals. They are a corrupt nationwide monopoly for profit publicly traded corporation based in Los Angeles. Don't buy into their wellness plans. VCA wants you think you have to come in regularly for test after test. False. The only reason for these plans is for you to come back into their office so they can find something "wrong" with your loved one.
I trusted VCA TLC West Hollywood and almost died along with my medical companion Rocco. Avoid this place like the plague. Rocco is alive and now walking with three legs and he came in with four. I am reminded daily of what they did to us.
Tom Canas, this is a legal issue to which I can write about now. You are a new young doctor to this location. It appears you lost most of my file if the only thing you show are X-Rays. My facts above stand as is.
Tyler Silverman
6 Jan 2016
REPORT
Been taking my cats here for the past couple years, as far as shots and checkups it has been okay although pretty pricey. Took one cat in to have a tooth extraction recently and also to be groomed whi...
Been taking my cats here for the past couple years, as far as shots and checkups it has been okay although pretty pricey. Took one cat in to have a tooth extraction recently and also to be groomed while under anesthesia and he was returned to me with the whiskers on the right side of his face shaved off. When I called to ask what happened I was told "it must have been an accident"... Will be the last time I take my pets here, if I am going to be robbed and overcharged the least they could do is a good job on something so simple. Don't take your pets here, they only care about money.
Tamra P
5 Jan 2016
REPORT
Wasn't expecting a lot from a "chain" vet service but I must say, I was duly impressed. Melissa at the front desk was AMAZING. Personable, understood my situation and made it possible to get my grump...
Wasn't expecting a lot from a "chain" vet service but I must say, I was duly impressed. Melissa at the front desk was AMAZING. Personable, understood my situation and made it possible to get my grumpy dog in and out in a pretty short amount of time. Dr. T was lovely and answered all my questions and made my dog fall in love. And the guy who gave the shot (sorry, didn't get your name) was just LOVELY and caring. Quick with the treats and thorough with the care. They all made this nervous Nellie Dog-mom feel like she and her pup were in good hands. Highly recommend and the wait wasn't any longer than any other vet's office would be.
PS. for everyone saying that they over-charge. I did not find that to be the case. When they realized that all I needed was an update to my Bortatella shot and that my Olive McPickles was a rescue, they waived the office visit fee and charge me ONLY for the shot ($34). Reasonable price, saw me quickly and were incredibly nice in the process.
kristin f. jones
25 Dec 2015
REPORT
Emergency appointment within one hour. Melissa is a terrific gate keeper. Erin great nurse. Dr Chiang professional The bill came in under the estimate. I got my cat home in time for Christmas. Recomme...
Emergency appointment within one hour. Melissa is a terrific gate keeper. Erin great nurse. Dr Chiang professional The bill came in under the estimate. I got my cat home in time for Christmas. Recommend!
augustp
12 Jun 2012
REPORT
They might as well take down the Veterinary Hospital sign and replace it with one that reads Exxon. All they care about is what else they can put on your credit card... little concern for you or you...
They might as well take down the Veterinary Hospital sign and replace it with one that reads Exxon. All they care about is what else they can put on your credit card... little concern for you or your pet. The front desk crew is very nice... beyond that, little care exists.
SarahJacks
24 Oct 2011
REPORT
Overpriced, unhelpful, corporate and mean. I shall not be going here again.
yeidemiller
14 Jun 2011
REPORT
I can't say enough great things about this place. Open 24 hours and appointments into the evening and over there weekend is beyond convenient and helpful for those who work a lot or have busy schedule...
I can't say enough great things about this place. Open 24 hours and appointments into the evening and over there weekend is beyond convenient and helpful for those who work a lot or have busy schedules. Everyone is extremely nice there and really treat the pets like their own. All the vets and technicians are wonderful. We see doctor Miller and she really goes above and beyond. She spent about 15 mins on the floor just playing with our dog, getting to know him, and making him feel comfortable before diving into the check-up. We never felt rushed or like we were holding her up. After the appointment, she wrote up for us everything we discussed and instructions for our next steps. I've never had that done before and was blown away. Needless to say, we won't be going anywhere else!
nevaCA
10 May 2011
REPORT
I am really stunned by all the bad reviews. I have been taking my two kitty thier since I got them from a shelter. They have always been super nice and caring and Dr. Heibert is great. One of my cats ...
I am really stunned by all the bad reviews. I have been taking my two kitty thier since I got them from a shelter. They have always been super nice and caring and Dr. Heibert is great. One of my cats got very sick and had to be hospitalized, they worked with my on the bill and even got the maker of the vacine to cover some of the cost. They are a bit expensive, but I have never had to pay before they would see my pet. It is like $120 for an after hours emergancy visit...and they go through the costs...before they do additonal treatments. Maybe these other reviews are slanted becuase people lost thier pets. I would check TLC out for my self.
ChristinaStevens
9 May 2011
REPORT
My dog had a diarrhea for a few days and after the initial visit i got an healthy solution. I Had a very good experience, The staff is very experienced and helpful. I had a great experience.
Addie Span
5 May 2011
REPORT
We brought our cat into TLC's emergency room after she collapsed. The vets are very competent and the techs are gentle. Their facility is very clean and their prices are reasonable for the area. They ...
We brought our cat into TLC's emergency room after she collapsed. The vets are very competent and the techs are gentle. Their facility is very clean and their prices are reasonable for the area. They have easy access to excellent specialists as well. Everyone we've dealt with has been very kind, and, while we've paid a lot of money to this clinic in a very short amount of time, we don't feel taken advantage of at all. We are finicky owners--and I'm happy to say that our two year search for a vet is finally over.
annagreerk
3 May 2011
REPORT
I've pretty much have only had good experiences taking my dog to TLC Pet Medical Centers. The staff is always friendly, the facilities are clean from what I can see, and the vets seem to be knowledgea...
I've pretty much have only had good experiences taking my dog to TLC Pet Medical Centers. The staff is always friendly, the facilities are clean from what I can see, and the vets seem to be knowledgeable. They are always upfront with how much things are going to cost and give you an estimate before you sign up for anything. They also call you if things are going to cost more than expected and ask for your authorization. I appreciate that TLC has kept my pocketbook in mind when dealing with my dog. The front desk staff has always been helpful and pleasant with me and my dog's vet explains things and makes sure I understand. My pup had a health scare a few months ago and I'm thankful TLC was there to help her. After the way they handled her there (and seeing the progress she's made), I knew TLC should be her full time vet. My dog recently got spayed here and I am so impressed with how the staff handled her and with the results of the surgery--my pup was back to her fiesty cute self the very next day! She also still had some baby teeth that hadn't fallen out yet that were being crowded out and pushed out front by her permanent teeth. The vet removed the baby teeth while she was under anesthesia for the spay at no charge--which I thought was very nice. I recommend taking your pet here, as the staff does seem to really care about pets and their owners as well. I'm extremely protective of my baby, as I know other pet owners are as well. I completely trust TLC to give my pup the care she needs to be healthy and happy. Parking is pretty convenient if there is space in their lot. If not, spots usually free up pretty quickly. I haven't usually had an issue with the parking.
bethany hardy
1 May 2011
REPORT
I just feel compelled to give this place a good review because of the care and service that they provided for me and for my late and lovely chihuahua, Mister Lupe. This was a couple of years ago, but ...
I just feel compelled to give this place a good review because of the care and service that they provided for me and for my late and lovely chihuahua, Mister Lupe. This was a couple of years ago, but something was wrong with Lupe so I took him into see Dr. Baker. I noticed that his breathing was rapid and shallow and he just wasn't acting like himself. I left him for observation and received a call later that night that he was diagnosed with congestive heart failure. Then I received another call from them saying that Lupe had died and they had revived him. My bill came to a few thousand dollars, but they were able to offer me a discount and arrange a payment plan with me. My dog lived for 8 months longer and I am so very grateful to TLC for that time. I would reccomend this animal hospital to anyone, especially Dr. Howie Baker.
Marie Willams
26 Apr 2011
REPORT
I have been here a few times for emergency's. There is one vet there that I absolutely love. Very kind and caring.
ColleenSteelei
24 Apr 2011
REPORT
Excellent care over the years for our two cats and one dog. Top trained, caring staff. Highly recommended to anyone who is seeking high-quality, consistent care.
francesvaughnv
21 Apr 2011
REPORT
I found TLC to be wonderful. We usually go to BHSAH but they misdiagnosed our Golden Doodle and a week later when I rushed him back they referred me to TLC because they were closing. That was a lucky ...
I found TLC to be wonderful. We usually go to BHSAH but they misdiagnosed our Golden Doodle and a week later when I rushed him back they referred me to TLC because they were closing. That was a lucky break for our Woobie who was throwing up and really hadn't eaten the week after we brought him home from BHSAH- they diagnosed him with a virus or something and gave him antibiotics. We did blood work and x rays but they didn't see anything. At TLC, the technician that came to admit our dog after Dr. Hsu reviewed his information from Beverly Hills Small Animal Hospital strongly recommended another x ray. She said his symptoms (constant and repeated vomiting) looked like he had a foreign object in his stomach or intestines. As it turned out he did have an object that was now in his intestines. We were going to transfer him back to BHSAH the next day but decided to go in and meet with Dr. Shih, the vet on night duty, and review the new x rays. We felt the staff seemed very nice and decided to have them do the gastronomy/ gastroplexy that evening.
anjadull
19 Apr 2011
REPORT
I will take our dogs to TLC from now on for major medical problems and emergencies. They are a little more expensive for daily care perhaps- but the fee for this surgery and 24 hour care seemed inlin...
I will take our dogs to TLC from now on for major medical problems and emergencies. They are a little more expensive for daily care perhaps- but the fee for this surgery and 24 hour care seemed inline with a 24 hour VET/ER. Thanks everyone at TLC for the great care!
earleybirdie
14 Apr 2011
REPORT
I have been taking my two kitty thier since I got them from a shelter. They have always been super nice and caring and Dr. Heibert is great. One of my cats got very sick and had to be hospitalized, th...
I have been taking my two kitty thier since I got them from a shelter. They have always been super nice and caring and Dr. Heibert is great. One of my cats got very sick and had to be hospitalized, they worked with my on the bill and even got the maker of the vacine to cover some of the cost. They are a bit expensive, but I have never had to pay before they would see my pet. It is like $120 for an after hours emergancy visit...and they go through the costs...before they do additonal treatments.
miguelina balke
14 Apr 2011
REPORT
We love TLC. The staff there is wonderful and they all know my dogs well. We took my first dog here when he was a puppy and they saved his life. He came from the shelter and had distemper, giardia, a ...
We love TLC. The staff there is wonderful and they all know my dogs well. We took my first dog here when he was a puppy and they saved his life. He came from the shelter and had distemper, giardia, a skin infection and they literally brought him back to life. Last year we had an emergency and they took amazingly good care of him throughout the two surgeries. Most dogs hate the vet's office, but my dogs greet the technicians with kisses because they trust the folks who handled them. When you have a scary experience outside the vet's office, it makes a world of difference to know that you can take your pets somewhere safe, where they will be well cared for and to people you can trust.
dianntep
7 Apr 2011
REPORT
Excellent care! We love our vet here and wouldn't go anywhere else. She is great and always quick to call us back with any test results or messages we leave her. They are the only 24 hour vet hospital...
Excellent care! We love our vet here and wouldn't go anywhere else. She is great and always quick to call us back with any test results or messages we leave her. They are the only 24 hour vet hospital in all of the WeHo/ Beverly Hills area, so it's comforting to know they are there if we need them.
medaschwebach
6 Apr 2011
REPORT
Vets are very kind, as are the vet techs and the people at the front counter. Treatment is quite good - my cat lived about a year longer than I was told she should have, and their attentiveness has to...
Vets are very kind, as are the vet techs and the people at the front counter. Treatment is quite good - my cat lived about a year longer than I was told she should have, and their attentiveness has to be one of the reasons for that.
marcellpanduro
1 Apr 2011
REPORT
I was a little suspect of TLC after reading the many negative comments on Yelp... fortunately this was not my experience. I readily recommend TLC. The vet my dog was treated by, Dr. Tara Miller, is an...
I was a little suspect of TLC after reading the many negative comments on Yelp... fortunately this was not my experience. I readily recommend TLC. The vet my dog was treated by, Dr. Tara Miller, is an obvious pet-lover and in no rush to get through the examination. From the front desk staff to the vet techs, everyone was friendly, knowledgeable and helpful. My little guy and I will definitely be back.
karolneeld
23 Mar 2011
REPORT
I just got back from taking my dog here. He had an issue with his ear and was clearly uncomfortable. I called and then went straight there (It was 3 am!) She was very friendly on the phone and told me...
I just got back from taking my dog here. He had an issue with his ear and was clearly uncomfortable. I called and then went straight there (It was 3 am!) She was very friendly on the phone and told me straight up that it was going to be a $125 exam fee accompanied by the cost of any procedures and medications. The girl at the front desk was very friendly. she had me fill out paperwork and then she took my pup back to get him checked out. After about 10 minutes, the vet came out. He did a full exam told me everything about my dog. Turns out he had an ear infection. They went ahead and fixed him, set me up with ear drops and I got out of there for under $200. I am VERY pleased with my experience here and I was happy with the service, staff, and price. I would charge a lot more to get me out of bed at 3am to look at a dogs ears... I really recommend this place. I only chose it initially because this was an emergency and they were the closest to me. But, now I think I will go back next time my little guy needs a check up. I am super bummed that this place has bad reviews. Just so ya know, I saw Dr. Ed Hsu. He was incredibly efficient and kind.
traci keller
21 Mar 2011
REPORT
I am so impressed how TLC has cared for my pets on different occasions, I had to come on here and give them 5 stars. There have been several times, I have had emergency situations with my pets, and e...
I am so impressed how TLC has cared for my pets on different occasions, I had to come on here and give them 5 stars. There have been several times, I have had emergency situations with my pets, and even just talking to them over the phone, they seem to always have the answers. So, THANK YOU TLC! Tonight you saved my cats life, and in the past it was a few of my dogs. They are compassionate and truly care for the animals, no matter what time or day it is, they are there to help.
Jessica Norrisp
16 Mar 2011
REPORT
TLC is not just a Vetrinary clinic with HIGHLY trained and FABULOUS doctors/staff - but it's a 24-7, 365 days a year emergency hospital! Of course for some things you may pay a little more for treatme...
TLC is not just a Vetrinary clinic with HIGHLY trained and FABULOUS doctors/staff - but it's a 24-7, 365 days a year emergency hospital! Of course for some things you may pay a little more for treatment - but my dog is worth the quality of medical attention this place can give me at any time of the day and any day of the year. (Come on - If you can show up at 4am to have your sick animal tended to or looked after do you really expect it to not run a little higher on overhead??) What it really comes down to is the incredible doctors... they're smart, well informed, and one of them is even really hot (if that's why you go to a vet). :) They have great bedside manner and have always taken great care in explaining every option for treatment to me to ensure that I'm doing the right thing for Chance (my dog) - which includes what I can expect, the costs of treatment, and the risks of non-treatment.
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(310) 859-4852
8725 Santa Monica Boulevard
West Hollywood California 90069
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Popular Hours
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VCA TLC Animal Hospital
West Hollywood, California
8725 Santa Monica Boulevard
West Hollywood California 90069
General Info
VCA Los Angeles Veterinary Specialists was founded with the principles of veterinary specialty practice in mind: expert medical care, state of the art medical equipment to deliver care, and medicine practiced with compassion and professionalism, often on patients with serious illnesses.
The staff at VCA Los Angeles Veterinary Specialists has had years of experience diagnosing and treating disorders that seriously affect dogs and cats. Our clients often arrive anxious and uncertain, particularly with pets that are very ill or remain undiagnosed. Our goal is to continue to provide first-rate services to our patients and clients in a friendly, reassuring and expert manner.
An integral part of successful Internal Medicine practice involves careful history taking and integration of this information with the tests that were performed by your family veterinarian.
The VCA Los Angeles Veterinary Specialists staff prides itself on processing this information, performing a complete and thorough physical examination, and then setting forth the most direct and appropriate diagnostic and treatment plan for your pet's needs.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
12a
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Closed on {{popularHourDay.text}}
Reviews
Donna Z
22 Mar 2018
I've been going to Dr. Hiebert and his team for almost 4 years now. One of my girls had some scary symptoms yesterday, throwing up water, crying out in pain. I was so freaked out. I called VCA immedia...
I've been going to Dr. Hiebert and his team for almost 4 years now. One of my girls had some scary symptoms yesterday, throwing up water, crying out in pain. I was so freaked out. I called VCA immediately, and they squeezed me in with another vet, Dr. Matloob, as Dr. Hiebert was booked and in surgeries. Dr. Matloob was caring and knowledgeable, and suggested two options, both of which were reasonable in price. Thankfully my little Megan is feeling much better today after some anti-nausea meds and re-hydration.
Reading some of the other reviews, with regards to the vets, it's like with any hospital, some doctors you will like, some you won't. Luckily I've found all the vet techs, the two vets, and one specialist I've seen there to be wonderfully caring - otherwise I wouldn't have returned. The front desk is sometimes a little cooler, but they are front facing, and frankly I've seen people be rude to them. With what they encounter on a daily basis with emergencies and such, an element of apathy comes into play. Every time I've called in, and it's been at all hours with regards to my three senior dogs, the persons I've spoken with were all friendly and helpful.
Thanks for caring!
Shane Bendaña
14 Mar 2018
This is the 1 star review I gave VCA TLC Animal Hospital. For my LA contacts, avoid taking your dog here.
AVOID THIS HOSPITAL AT ALL COSTS! WE HAD A HORRIBLE EXPERIENCE HERE. PLEASE READ BELOW.
Like...
This is the 1 star review I gave VCA TLC Animal Hospital. For my LA contacts, avoid taking your dog here.
AVOID THIS HOSPITAL AT ALL COSTS! WE HAD A HORRIBLE EXPERIENCE HERE. PLEASE READ BELOW.
Like most of the comments on here which add up to this hospital's low 2.8 rating, I'm here to confirm as a prior customer of theirs for 2 years, that this hospital only cares about money. It's a business and I understand that they have every right to charge whatever they feel is "adequate" BUT they should at least pretend to care about the animals that come under their care.
My service dog, Polly is currently completely BLIND because this hospital, especially Dr. Ryan Rouch have no clue what they're doing. Dr. Rouch, with his bored expression and annoyed and constant eye-rolling at my anxious concerns the last time I went to this hospital, diagnosed my dog with a superficial ulcer on 2/20/18 without looking at her medical history. He only performed an eye stain test and not the whole list of procedures for a dog with a history like Polly's. He told me that the wound would heal within 2-3 days even though her eye looked pretty bad but since I had been a customer of theirs for 2 years, I trusted their judgement despite me being anxious about his diagnosis. At home, the dog's condition didn't get better, it stayed the same even with the prescribed medication. I emailed the doctor and after 2 useless emails from his part, his nurse finally called me on 2/24/18 because of my emergency email the night before.
Why didn't Dr. Rouch ask me to come in on 2/23 after he saw my email where I told him that my dog still couldn't see and was squinting? Why not refer me to the emergency room on 2/20 when her records show that she suffers from dry eye+ Pigmentary Keratitis? No one showed him my dog's charts, nor would he care if he saw them because all they care about is MONEY.
On 2/24/18 when I went in to see the same Dr. Rouch, he looked as bored and uncaring as ever, he told me that Polly's "superficial ulcer" had turned into an emergency. He said that the ulcer was deep in her cornea. He told me to go to VCA West LA Emergency Hospital right away. He said it without emotion, as is typical of him since most of the time he looks like he's half asleep. I almost cried. I got into my car and immediately drove to Santa Monica to VCA West LA where they told me that Polly's condition was really bad. They told me she had a melting ulcer that was eating away at her eye and needed surgery right away. That day I had to pay $4,500 out of pocket as a deposit or else they wouldn't operate. If you look at the many articles online, superficial ulcers with dogs with per-existing eye conditions can turn into melting ulcers if the proper steps are not taken, something that VCA TLC should known since they're veterinarians.
I am now in the process of suing them because of the above stated. Again, please avoid going to this hospital. Go instead to a non-VCA or instead go to the VCA West LA Hospital where they're also hungry for money but at least they CARE for your dog and know what the hell they're talking about just by SEEING your dog upon meeting you.
Thanks to the deposit of $4,598 for Polly surgery and medications spent at VCA West LA Emergency Hospital, $200 at VCA TLC and additional losses of about $1,152 (for 3-6 months which is the amount of time it will take for Polly to heal) because my wife had to technically quit most of her days at work and now only works SAT-Sun because Polly requires 24/7 care, plus other expenses due to my time out of work in the morning to care for her, we have lost well OVER $10,000 because this hospital FAILED to take my dog's previous medical history in consideration. You'll see that if you go to this location, you'll feel as though they are rushing you to get the hell out. You can barely ask questions and of course they don't take responsibilities for their mistakes.
Annabell Osorio
29 Dec 2017
I'm so glad that we went to the VCA in West Hollywood! Dr. Hiebert and the entire team saved Chloes life!
Dalmatian Chloe was about to go to heaven till she went into an emergency surgery and our hero...
I'm so glad that we went to the VCA in West Hollywood! Dr. Hiebert and the entire team saved Chloes life!
Dalmatian Chloe was about to go to heaven till she went into an emergency surgery and our hero Dr. Hiebert and the team from the VCA saved her life so she can celebrate Christmas 2017 with her family!!!
The full Story:
Dec 19th, 2017: We visited Chloe's best friend Bella who is also an older dog. Usually Chloe always steals her bones and disappears with them to a corner. This time she was simply laying in the corner, she still looked good and healthy, but something was different. She didn't go crazy about going for a walk anymore or greeting the neighbors.
Dec 20th 2017: Chloe was basically sleeping all day, not willing to eat anymore. We needed to hand feed her and she threw up all water she took in. And she drank a lot!!!
The night before the check up, 4am: My husband and I were crying, because we thought Chloe was going to die, she seemed to be slipping in and out of consciousness. She barely breathed anymore. And didn't even move from one side of the corner to the other.
Reading blogs: My husband and I started to google symptoms of dogs with urinary infections: Drinking a lot, can't hold pee, pee smells and is foamy, throwing up water, not willing to eat...it got so bad that we thought she had a kidney failure. As I pressed her gums and released they turned white. A sign of a dying dog.
5AM Calling the emergency vet. They told us that they can't do any treatments during the night. They were very firm but rescheduled my appointment from 9AM to 7:20AM with Dr. Hiebert, who is specialized in emergency scenarios.
At 6:30 we were at the VCA cause Chloe was barely capable of walking a few steps. After X-Rays and an ultra shall Dr. Hiebert figured out that she's false pregnant, but is nearly busting in her uterus with infectious puss. She hasn't been spayed and never had babies. Now her uterus was filled with bacteria and was bad. Dr. Hiebert explained us that the surgery is complicated. When the uterus bursts or leaks and the puss goes into the blood she won't survive. My husband and I were a mess. And waiting for more information in the office we looked up the reviews on yelp, what freaked us out even more, cause they aren't good. I told my husband: I trust them, trust me. One of the best decisions of our life!
10AM: Chloe is scheduled for surgery.
12PM: We called in but she was still getting hydrated and about to go in.
2PM: Dr. Hiebert send us a very nice text message that the surgery went well and Chloe is recovering.
Dec 22nd 2017: 12PM We called in to ask how Chloe is doing, she was a little cold this morning and they tried to get her off the hydration at 2PM and we should call after 5PM.
6PM: We picked Chloe up in a great mood. Thank you all!!!
5 days later, Chloe has more energy than we have seen in months! :)
giuseppe musso
23 Aug 2017
This Hospital is not good
4 years ago I bring my dog, i was recommended from a friend.,and my veterinary.
The result $ 3900.00 around this amount, and 1 hour later they call me to go there and my dog...
This Hospital is not good
4 years ago I bring my dog, i was recommended from a friend.,and my veterinary.
The result $ 3900.00 around this amount, and 1 hour later they call me to go there and my dog he was dead.
Not good please. I don't recommend
matthew gladstone
20 Apr 2017
Absolutely wonderful caring loving doctors.... front desk staff and nurse/ assistant/ tech staff. I truly wish I could have health care as great as they provide
Russell Wojcik
26 Sep 2016
While I've dealt with two employees here (one, a doctor from the Santa Monica office; the other, a receptionist) who are friendly and helpful, the rest of the staff, including the vets, are despicable...
While I've dealt with two employees here (one, a doctor from the Santa Monica office; the other, a receptionist) who are friendly and helpful, the rest of the staff, including the vets, are despicable. Without going into the details of our three visits, know that this office is solely interested in getting you in for appointments (to charge for the visit) and in administering whichever treatment the vet deems most profitable for them. After being obviously ignored on multiple issues and disrespected on multiple occasions, my wife and I will NEVER be returning- sad, since we both come from families which have used VCA offices for decades.
Jordan Monsanto
30 Jul 2016
After bringing my dogs here for 9 years, we will not be here again. While the Drs have always been kind - I've had multiple bad experiences with the front desk staff. For the prices they charge - I w...
After bringing my dogs here for 9 years, we will not be here again. While the Drs have always been kind - I've had multiple bad experiences with the front desk staff. For the prices they charge - I would recommend another office.
Joanne Wiles
26 May 2016
I'm hoping my animal stays well. They definitely moved quickly w the surgery and his post op but they are 100% really focused on the money at check out time to the detriment of the animals welfare and...
I'm hoping my animal stays well. They definitely moved quickly w the surgery and his post op but they are 100% really focused on the money at check out time to the detriment of the animals welfare and their bill does seem quite high .... To be continued & fingers crossed.
Virginie Humblet
21 Apr 2016
I had to put down my cat Victor yesterday because he had advance cancer and there was nothing else we could do. Although I was in an extremely painful situation, all the staff from the front desk to t...
I had to put down my cat Victor yesterday because he had advance cancer and there was nothing else we could do. Although I was in an extremely painful situation, all the staff from the front desk to the doctor were very kind. Dr Stephen Spence is truly amazing, he was very professional and firm in a kindly manner. Will definitely recommend him as a vet. When I will be over my grief will contact them and Dr Spence to be my main vet and location for his brother Marius (who is healthy). I really would love them to know how thankful I am for their kindness. Thanks to you all! Must be rewarded - Virginie Humblet
Michael Komar
19 Apr 2016
VCA West Hollywood is under investigation for being involved with a veterinary cancer scam. This involves all VCA Hospitals nationwide. FTC involved.
VCA is manipulating testing results with their i...
VCA West Hollywood is under investigation for being involved with a veterinary cancer scam. This involves all VCA Hospitals nationwide. FTC involved.
VCA is manipulating testing results with their in house lab Antech Diagnostics (conflict of interest) that are not accurate and making up results that will reap them the most profit.
My medical dog Rocco and I were victims of this when I brought him in 2014. This hospital, along with their partner hospitals Veterinary Cancer Group and Advanced Critical Care/ACCESS Culver City, are part of this staging scheme. Doctors at VCA West Hollywood also took selfies of Rocco with his mouth and eyes open under anesthesia for fun. I can't imagaine Rocco was the only victim of this.
I am writing now to inform everyone to never let VCA West Hollywood (or any others) take your loved one out of the examination room and into their back rooms. Be with them at all times. You have that right. If not, walk out. They can conduct procedures in the exam rooms. Do not leave your loved ones with them for X rays; overnight; dental cleanings; etc. Once you transfer possession to them they are free to do anything they want on your loved one. And they do just that. They are experts at playing with in house diagnostic tests; finding other things "wrong" with your loved one; profiling you; analyzing your emotions and your wallet.
Report all complaints the Federal Trade Commission and not these websites. There is no disciplinary punishment for veterinarians for falsely stating cancer or any other diagnosis. If you file a malpractice claim, courts view animals as 'property' like your coffee cup and don't favor animal owners. Therefore, if you sue, you have to sue the VCA officers; corporation; practice; veterinarian; labs and lab technicians that do the testing (Antech) and also sue the individual person under their homeowners and excess liability policy.
If you need to see a veterinarian, get outside of the immediate Los Angeles area and go to the UC Davis Veterinarian Clinic. ALWAYS get second opinions on any procedure and ALWAYS get copies of biopsy reports; Xrays and medical notes AT THE TIME OF SERVICE from the Doctor and not reception. Biopsy reports should never show a 'undetermined' diagnosis. If it does, you've been scammed. NEGOTIATE all bills.
Stay clear of VCA West Hollywood and All VCA Hospitals. They are a corrupt nationwide monopoly for profit publicly traded corporation based in Los Angeles. Don't buy into their wellness plans. VCA wants you think you have to come in regularly for test after test. False. The only reason for these plans is for you to come back into their office so they can find something "wrong" with your loved one.
I trusted VCA TLC West Hollywood and almost died along with my medical companion Rocco. Avoid this place like the plague. Rocco is alive and now walking with three legs and he came in with four. I am reminded daily of what they did to us.
Tom Canas, this is a legal issue to which I can write about now. You are a new young doctor to this location. It appears you lost most of my file if the only thing you show are X-Rays. My facts above stand as is.
Tyler Silverman
6 Jan 2016
Been taking my cats here for the past couple years, as far as shots and checkups it has been okay although pretty pricey. Took one cat in to have a tooth extraction recently and also to be groomed whi...
Been taking my cats here for the past couple years, as far as shots and checkups it has been okay although pretty pricey. Took one cat in to have a tooth extraction recently and also to be groomed while under anesthesia and he was returned to me with the whiskers on the right side of his face shaved off. When I called to ask what happened I was told "it must have been an accident"... Will be the last time I take my pets here, if I am going to be robbed and overcharged the least they could do is a good job on something so simple. Don't take your pets here, they only care about money.
Tamra P
5 Jan 2016
Wasn't expecting a lot from a "chain" vet service but I must say, I was duly impressed. Melissa at the front desk was AMAZING. Personable, understood my situation and made it possible to get my grump...
Wasn't expecting a lot from a "chain" vet service but I must say, I was duly impressed. Melissa at the front desk was AMAZING. Personable, understood my situation and made it possible to get my grumpy dog in and out in a pretty short amount of time. Dr. T was lovely and answered all my questions and made my dog fall in love. And the guy who gave the shot (sorry, didn't get your name) was just LOVELY and caring. Quick with the treats and thorough with the care. They all made this nervous Nellie Dog-mom feel like she and her pup were in good hands. Highly recommend and the wait wasn't any longer than any other vet's office would be.
PS. for everyone saying that they over-charge. I did not find that to be the case. When they realized that all I needed was an update to my Bortatella shot and that my Olive McPickles was a rescue, they waived the office visit fee and charge me ONLY for the shot ($34). Reasonable price, saw me quickly and were incredibly nice in the process.
kristin f. jones
25 Dec 2015
Emergency appointment within one hour. Melissa is a terrific gate keeper. Erin great nurse. Dr Chiang professional The bill came in under the estimate. I got my cat home in time for Christmas. Recomme...
Emergency appointment within one hour. Melissa is a terrific gate keeper. Erin great nurse. Dr Chiang professional The bill came in under the estimate. I got my cat home in time for Christmas. Recommend!
augustp
12 Jun 2012
They might as well take down the Veterinary Hospital sign and replace it with one that reads Exxon. All they care about is what else they can put on your credit card... little concern for you or you...
They might as well take down the Veterinary Hospital sign and replace it with one that reads Exxon. All they care about is what else they can put on your credit card... little concern for you or your pet. The front desk crew is very nice... beyond that, little care exists.
SarahJacks
24 Oct 2011
Overpriced, unhelpful, corporate and mean. I shall not be going here again.
yeidemiller
14 Jun 2011
I can't say enough great things about this place. Open 24 hours and appointments into the evening and over there weekend is beyond convenient and helpful for those who work a lot or have busy schedule...
I can't say enough great things about this place. Open 24 hours and appointments into the evening and over there weekend is beyond convenient and helpful for those who work a lot or have busy schedules. Everyone is extremely nice there and really treat the pets like their own. All the vets and technicians are wonderful. We see doctor Miller and she really goes above and beyond. She spent about 15 mins on the floor just playing with our dog, getting to know him, and making him feel comfortable before diving into the check-up. We never felt rushed or like we were holding her up. After the appointment, she wrote up for us everything we discussed and instructions for our next steps. I've never had that done before and was blown away. Needless to say, we won't be going anywhere else!
nevaCA
10 May 2011
I am really stunned by all the bad reviews. I have been taking my two kitty thier since I got them from a shelter. They have always been super nice and caring and Dr. Heibert is great. One of my cats ...
I am really stunned by all the bad reviews. I have been taking my two kitty thier since I got them from a shelter. They have always been super nice and caring and Dr. Heibert is great. One of my cats got very sick and had to be hospitalized, they worked with my on the bill and even got the maker of the vacine to cover some of the cost. They are a bit expensive, but I have never had to pay before they would see my pet. It is like $120 for an after hours emergancy visit...and they go through the costs...before they do additonal treatments. Maybe these other reviews are slanted becuase people lost thier pets. I would check TLC out for my self.
ChristinaStevens
9 May 2011
My dog had a diarrhea for a few days and after the initial visit i got an healthy solution. I Had a very good experience, The staff is very experienced and helpful. I had a great experience.
Addie Span
5 May 2011
We brought our cat into TLC's emergency room after she collapsed. The vets are very competent and the techs are gentle. Their facility is very clean and their prices are reasonable for the area. They ...
We brought our cat into TLC's emergency room after she collapsed. The vets are very competent and the techs are gentle. Their facility is very clean and their prices are reasonable for the area. They have easy access to excellent specialists as well. Everyone we've dealt with has been very kind, and, while we've paid a lot of money to this clinic in a very short amount of time, we don't feel taken advantage of at all. We are finicky owners--and I'm happy to say that our two year search for a vet is finally over.
annagreerk
3 May 2011
I've pretty much have only had good experiences taking my dog to TLC Pet Medical Centers. The staff is always friendly, the facilities are clean from what I can see, and the vets seem to be knowledgea...
I've pretty much have only had good experiences taking my dog to TLC Pet Medical Centers. The staff is always friendly, the facilities are clean from what I can see, and the vets seem to be knowledgeable. They are always upfront with how much things are going to cost and give you an estimate before you sign up for anything. They also call you if things are going to cost more than expected and ask for your authorization. I appreciate that TLC has kept my pocketbook in mind when dealing with my dog. The front desk staff has always been helpful and pleasant with me and my dog's vet explains things and makes sure I understand. My pup had a health scare a few months ago and I'm thankful TLC was there to help her. After the way they handled her there (and seeing the progress she's made), I knew TLC should be her full time vet. My dog recently got spayed here and I am so impressed with how the staff handled her and with the results of the surgery--my pup was back to her fiesty cute self the very next day! She also still had some baby teeth that hadn't fallen out yet that were being crowded out and pushed out front by her permanent teeth. The vet removed the baby teeth while she was under anesthesia for the spay at no charge--which I thought was very nice. I recommend taking your pet here, as the staff does seem to really care about pets and their owners as well. I'm extremely protective of my baby, as I know other pet owners are as well. I completely trust TLC to give my pup the care she needs to be healthy and happy. Parking is pretty convenient if there is space in their lot. If not, spots usually free up pretty quickly. I haven't usually had an issue with the parking.
bethany hardy
1 May 2011
I just feel compelled to give this place a good review because of the care and service that they provided for me and for my late and lovely chihuahua, Mister Lupe. This was a couple of years ago, but ...
I just feel compelled to give this place a good review because of the care and service that they provided for me and for my late and lovely chihuahua, Mister Lupe. This was a couple of years ago, but something was wrong with Lupe so I took him into see Dr. Baker. I noticed that his breathing was rapid and shallow and he just wasn't acting like himself. I left him for observation and received a call later that night that he was diagnosed with congestive heart failure. Then I received another call from them saying that Lupe had died and they had revived him. My bill came to a few thousand dollars, but they were able to offer me a discount and arrange a payment plan with me. My dog lived for 8 months longer and I am so very grateful to TLC for that time. I would reccomend this animal hospital to anyone, especially Dr. Howie Baker.
Marie Willams
26 Apr 2011
I have been here a few times for emergency's. There is one vet there that I absolutely love. Very kind and caring.
ColleenSteelei
24 Apr 2011
Excellent care over the years for our two cats and one dog. Top trained, caring staff. Highly recommended to anyone who is seeking high-quality, consistent care.
francesvaughnv
21 Apr 2011
I found TLC to be wonderful. We usually go to BHSAH but they misdiagnosed our Golden Doodle and a week later when I rushed him back they referred me to TLC because they were closing. That was a lucky ...
I found TLC to be wonderful. We usually go to BHSAH but they misdiagnosed our Golden Doodle and a week later when I rushed him back they referred me to TLC because they were closing. That was a lucky break for our Woobie who was throwing up and really hadn't eaten the week after we brought him home from BHSAH- they diagnosed him with a virus or something and gave him antibiotics. We did blood work and x rays but they didn't see anything. At TLC, the technician that came to admit our dog after Dr. Hsu reviewed his information from Beverly Hills Small Animal Hospital strongly recommended another x ray. She said his symptoms (constant and repeated vomiting) looked like he had a foreign object in his stomach or intestines. As it turned out he did have an object that was now in his intestines. We were going to transfer him back to BHSAH the next day but decided to go in and meet with Dr. Shih, the vet on night duty, and review the new x rays. We felt the staff seemed very nice and decided to have them do the gastronomy/ gastroplexy that evening.
anjadull
19 Apr 2011
I will take our dogs to TLC from now on for major medical problems and emergencies. They are a little more expensive for daily care perhaps- but the fee for this surgery and 24 hour care seemed inlin...
I will take our dogs to TLC from now on for major medical problems and emergencies. They are a little more expensive for daily care perhaps- but the fee for this surgery and 24 hour care seemed inline with a 24 hour VET/ER. Thanks everyone at TLC for the great care!
earleybirdie
14 Apr 2011
I have been taking my two kitty thier since I got them from a shelter. They have always been super nice and caring and Dr. Heibert is great. One of my cats got very sick and had to be hospitalized, th...
I have been taking my two kitty thier since I got them from a shelter. They have always been super nice and caring and Dr. Heibert is great. One of my cats got very sick and had to be hospitalized, they worked with my on the bill and even got the maker of the vacine to cover some of the cost. They are a bit expensive, but I have never had to pay before they would see my pet. It is like $120 for an after hours emergancy visit...and they go through the costs...before they do additonal treatments.
miguelina balke
14 Apr 2011
We love TLC. The staff there is wonderful and they all know my dogs well. We took my first dog here when he was a puppy and they saved his life. He came from the shelter and had distemper, giardia, a ...
We love TLC. The staff there is wonderful and they all know my dogs well. We took my first dog here when he was a puppy and they saved his life. He came from the shelter and had distemper, giardia, a skin infection and they literally brought him back to life. Last year we had an emergency and they took amazingly good care of him throughout the two surgeries. Most dogs hate the vet's office, but my dogs greet the technicians with kisses because they trust the folks who handled them. When you have a scary experience outside the vet's office, it makes a world of difference to know that you can take your pets somewhere safe, where they will be well cared for and to people you can trust.
dianntep
7 Apr 2011
Excellent care! We love our vet here and wouldn't go anywhere else. She is great and always quick to call us back with any test results or messages we leave her. They are the only 24 hour vet hospital...
Excellent care! We love our vet here and wouldn't go anywhere else. She is great and always quick to call us back with any test results or messages we leave her. They are the only 24 hour vet hospital in all of the WeHo/ Beverly Hills area, so it's comforting to know they are there if we need them.
medaschwebach
6 Apr 2011
Vets are very kind, as are the vet techs and the people at the front counter. Treatment is quite good - my cat lived about a year longer than I was told she should have, and their attentiveness has to...
Vets are very kind, as are the vet techs and the people at the front counter. Treatment is quite good - my cat lived about a year longer than I was told she should have, and their attentiveness has to be one of the reasons for that.
marcellpanduro
1 Apr 2011
I was a little suspect of TLC after reading the many negative comments on Yelp... fortunately this was not my experience. I readily recommend TLC. The vet my dog was treated by, Dr. Tara Miller, is an...
I was a little suspect of TLC after reading the many negative comments on Yelp... fortunately this was not my experience. I readily recommend TLC. The vet my dog was treated by, Dr. Tara Miller, is an obvious pet-lover and in no rush to get through the examination. From the front desk staff to the vet techs, everyone was friendly, knowledgeable and helpful. My little guy and I will definitely be back.
karolneeld
23 Mar 2011
I just got back from taking my dog here. He had an issue with his ear and was clearly uncomfortable. I called and then went straight there (It was 3 am!) She was very friendly on the phone and told me...
I just got back from taking my dog here. He had an issue with his ear and was clearly uncomfortable. I called and then went straight there (It was 3 am!) She was very friendly on the phone and told me straight up that it was going to be a $125 exam fee accompanied by the cost of any procedures and medications. The girl at the front desk was very friendly. she had me fill out paperwork and then she took my pup back to get him checked out. After about 10 minutes, the vet came out. He did a full exam told me everything about my dog. Turns out he had an ear infection. They went ahead and fixed him, set me up with ear drops and I got out of there for under $200. I am VERY pleased with my experience here and I was happy with the service, staff, and price. I would charge a lot more to get me out of bed at 3am to look at a dogs ears... I really recommend this place. I only chose it initially because this was an emergency and they were the closest to me. But, now I think I will go back next time my little guy needs a check up. I am super bummed that this place has bad reviews. Just so ya know, I saw Dr. Ed Hsu. He was incredibly efficient and kind.
traci keller
21 Mar 2011
I am so impressed how TLC has cared for my pets on different occasions, I had to come on here and give them 5 stars. There have been several times, I have had emergency situations with my pets, and e...
I am so impressed how TLC has cared for my pets on different occasions, I had to come on here and give them 5 stars. There have been several times, I have had emergency situations with my pets, and even just talking to them over the phone, they seem to always have the answers. So, THANK YOU TLC! Tonight you saved my cats life, and in the past it was a few of my dogs. They are compassionate and truly care for the animals, no matter what time or day it is, they are there to help.
Jessica Norrisp
16 Mar 2011
TLC is not just a Vetrinary clinic with HIGHLY trained and FABULOUS doctors/staff - but it's a 24-7, 365 days a year emergency hospital! Of course for some things you may pay a little more for treatme...
TLC is not just a Vetrinary clinic with HIGHLY trained and FABULOUS doctors/staff - but it's a 24-7, 365 days a year emergency hospital! Of course for some things you may pay a little more for treatment - but my dog is worth the quality of medical attention this place can give me at any time of the day and any day of the year. (Come on - If you can show up at 4am to have your sick animal tended to or looked after do you really expect it to not run a little higher on overhead??) What it really comes down to is the incredible doctors... they're smart, well informed, and one of them is even really hot (if that's why you go to a vet). :) They have great bedside manner and have always taken great care in explaining every option for treatment to me to ensure that I'm doing the right thing for Chance (my dog) - which includes what I can expect, the costs of treatment, and the risks of non-treatment.
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