Advanced Critical Care Emergency and Specialty Services
Woodland Hills, California
General Info
We are open for emergencies 24 hours. No appointment is needed. For Specialty Services, please call for availability and to schedule your pet's appointment. Our specialty services include Anesthesiology, Behavior, Cardiology (Heart & Vascular System), Clinical Pathology, Dentistry (Teeth & Gums), Diagnostic Imaging, Emergency Medicine/Critical Care, Internal Medicine, Neurology (Brain & Nervous System), Nutrition, Oncology (Cancer), Ophthalmology (Eye), Pain Management, Radiology, Reproductive Medicine, Surgery & Counseling. We look forward to serving you, your dog, cat and other pets. Everyone on our staff believes that the better we get to know your pets, the better we can provide the best possible advanced care for them. In fact, when you come in, you'll see exactly why our veterinarians are praised for their kind and thorough care. We'll give you and your pet all the time you need and never rush through an exam. We'll also carefully track the course of your pet's care, which is so important to your pet's long-term health.In every case, you'll be served by experienced, knowledgeable members of our staff. Our veterinarians, veterinary technicians and other pet-friendly personnel are trained to the highest standards. Their knowledge of the latest veterinary medicines and procedures ensures that all our pet patients get the best in prevention and healing methods.Please call us today with inquiries about our specialty services or to schedule your pet's appointment.
Reviews
Laura
25 Jun 2018
REPORT
The front staff greeted me as I walked in and i was quickly checked in. The vet tech that took my cat back was very kind and made sure to be informed of her condition. Dr. Payne took care of my cat. H...
The front staff greeted me as I walked in and i was quickly checked in. The vet tech that took my cat back was very kind and made sure to be informed of her condition. Dr. Payne took care of my cat. He gave me his professional opinion that it was safe to follow a conservative approach of treatment and that she didn't need the expensive tests. The Dr and staff were very kind to me during this stressful time and it didn't feel like a money-grab like other emergency services.
Vola G
20 Jun 2018
REPORT
Took my cat in for an allergic reaction to flea medication. When they spoke to me about the bill, they estimated $1800 to $3000 for having my cat spend the night in ICU, on fluids which was unnecessa...
Took my cat in for an allergic reaction to flea medication. When they spoke to me about the bill, they estimated $1800 to $3000 for having my cat spend the night in ICU, on fluids which was unnecessary. I took my cat back home. I still ended up spending $344 for the visit. I felt the Vet had over-exaggerated on the cats prognosis to make $$. I have had experiences at vets where the Doctors seem fresh out of school, as the techs.. and it's way overpriced. this is one of them.....The cat is doing good now.
David Jackson
14 Jun 2018
REPORT
Unethical pricing!
Access Specialty Animal Hospitals - San Fernando Valley, CA
4/13/2018 - Clorazepate 7.5mg Tablets, Qty 30 - PAID $106.35
CVS Pharmacy - Saugus, CA
6/6/2018 - Clorazepate 7.5mg Ta...
Unethical pricing!
Access Specialty Animal Hospitals - San Fernando Valley, CA
4/13/2018 - Clorazepate 7.5mg Tablets, Qty 30 - PAID $106.35
CVS Pharmacy - Saugus, CA
6/6/2018 - Clorazepate 7.5mg Tablets, Qty 30 - PAID $15.93
We rescue dogs and cats and have dealt with Veterinarians in Texas, Arizona and throughout California! We have NEVER been charged a 667% markup (based on the CVS Pharmacy pricing) by ANY respectable and ethically practicing Veterinarian.
Makes me question the other billing practices of this organization which lists the following as their principles:
– Quality (They don't return calls and also place you on hold for very long periods of time ... to the point the calls drop and of course they don't call you back)
– Integrity (Taking advantage of pet owners in need who want to do right by their pets, and charge them unethical/excessive pricing ... I understand they’re in business to make a profit, but it all should be within reason. I’m sure their CEO, Howard Liberson, learned the importance of being ethical in business at Wharton’s Business School.)
– Compassion (I would rate them a C+ for compassion ... I think they're too BIG and don't make an effort in the hiring of compassionate staff; some care and some do not. It is unfortunate that the staff who do not care make it very obvious.)
– Service (I took our dog Rosie to ACCESS around 10pm due to repeated seizures. I waited about two hours to talk to a doctor while the staff took Rosie in the back for observation. When I finally got to speak to a doctor around midnight, she was unaware whether or not Rosie had seized while in their care. She then gave me an estimate of $1,400.00 to $2,100.00 to keep my dog there for 24 HR observation. I decided to leave with my dog and of course was charged $79 for a recheck emergency examination. Also – this doctor never called the following day to follow-up. Exceptional service??)
It should be noted that I called ACCESS this morning to try to address the above and various other concerns. The receptionist put me on hold, but after several minutes the phone disconnected and no, they never called me back.
Lastly, we’ve spent $5,400.00 at this Specialty Animal Hospital since January 2nd, 2018 and Rosie is no better. After 2 MRIs, 1 Spinal Tap, several blood tests and changes in medication she still has seizures. The ACCESS neurologist recommended the initial MRI to determine the cause of Rosie’s seizures, which he concluded was a sizable brain tumor. After months of continued seizures, the neurologist recommended a second MRI to assess the growth of the tumor. This second MRI showed no tumor at all, which means we got a misdiagnosis and still no REAL answers as to why Rosie is still having seizures. (The spinal tap supposedly ruled out epilepsy.)
Needless to say, we’ve changed veterinarians.
Mike N.
7 May 2018
REPORT
IF YOUR LOVE YOUR ANIMAL STAY AWAY FROM THIS PLACE. They are thieves and sadly don't know what they are doing after they take your money and charge you 3x the normal rates. They take advantage of peop...
IF YOUR LOVE YOUR ANIMAL STAY AWAY FROM THIS PLACE. They are thieves and sadly don't know what they are doing after they take your money and charge you 3x the normal rates. They take advantage of people and their love and emotion for the animal. My dog has been there for 2 days and I have been billed over $4800 in charges with no real diagnosis or resolution. Keep in mind she has not had a procedure. This is just for blood/urine test and an ultrasound. They hire a bunch of vets out of college who really don't know what they are doing and just take your $$$ at triple the rate w/out proper treatment for animal and take advantage of your emotions. My dog still has a fever and is suffering. All they can do is bill me. Go somewhere that can give you real help. They are all about the money not the wellness of my dog that is my family.
Tane Rollins
4 Apr 2018
REPORT
Very good at what they do, when it comes to putting the most money in their pocket for unnecessary procedures. Their overhead, with staff, is probably enormous, granted, but know that you will be cove...
Very good at what they do, when it comes to putting the most money in their pocket for unnecessary procedures. Their overhead, with staff, is probably enormous, granted, but know that you will be covering those costs plus profit one way or another, needed or not. Note that the vets are the ones that give you the price breakdown. FYI: That's tactical.
Emily Caverly
29 Mar 2018
REPORT
This place was so amazing. I took my dog Saki in late last night because of an ingrown nail. I was worried about her and felt like a horrible dog mom for not having noticed her nail before it got so o...
This place was so amazing. I took my dog Saki in late last night because of an ingrown nail. I was worried about her and felt like a horrible dog mom for not having noticed her nail before it got so out of hand. The check in process was quick, simple, and everyone was so nice. A vet came and collected my Saki puff immediately, when they took her back and put her in a kennel to wait to be seen she got too scared so they brought her back to wait with us in the waiting room. We waited for about an hour and a half before she was called back to be seen but I never have a problem with waiting. I’d much rather wait a while knowing that they’re showing the care and attention every dog needs including mine than them doing a half ass job and not caring. I couldn’t have been more happy with the service they provided last night. They were kind, helpful, walked me through all the after care, was EXTREMELY well priced (everything cost $195 without insurance) and did not make me feel guilty for her nail at all.
Update:
I had to take her in the next day because she had chewed off the bandage. This place is seriously amazing! NO RE-EXAMINATION FEE!! All i had to pay for was the cone to keep her from licking and then a new anti-inflammatory as the swelling still hadn't gone down. Total was $28 to bring her back. This place is so amazing!
Jim Miles
28 Mar 2018
REPORT
I brought my elderly cat in in the middle of the night. Unfortunately, the prognosis was not good. But the doctor, the front desk staff, and the nurses were extremely kind, knowledgeable, and honest i...
I brought my elderly cat in in the middle of the night. Unfortunately, the prognosis was not good. But the doctor, the front desk staff, and the nurses were extremely kind, knowledgeable, and honest in their medical assessment. The doctor answered my questions kindly and with great compassion for me and for my sweet little cat. They could have gouged me with costs, and I know they used equipment I was not charged for. Furthermore, as I was there, I could hear when the staff would announce that there was a triage situation. Having, once many years ago, had a pet in a triage situation at an emergency vet where we had to wait our turn, I appreciated their level of responsiveness to animals. It was a difficult night for me, but I left knowing I got the right diagnosis and confident that we made the right decisions. Thank you to everyone at Access.
Cheri Trozzi
9 Feb 2018
REPORT
Best animal hospital I have ever been too. Very professional, very polite, and the doctors will seat down with you to discuss their opinion for as long as you need them to. Very patient
Aunt Jennys Beads
17 Dec 2017
REPORT
This place is owned by Vet's and that makes a difference. They are compassionate, professional, warm, and REAL! I was very impressed with how personable and patient the whole staff is from front offic...
This place is owned by Vet's and that makes a difference. They are compassionate, professional, warm, and REAL! I was very impressed with how personable and patient the whole staff is from front office to Doctor's - they want you and your pet to be comfortable and informed. They are a specialty 24 hour hospital - I have my local vet who's wonderful, but this place was truly awesome when our dog came down with something beyond my regular vet's ability. Their prices are comparable to other vet's and we walked in as an emergency patient. I thought the prices would be through the roof because of the emergency care, but it wasn't as expensive as I thought it was going to be. (Mind you ,all vet care is expensive - but our bill was in the realm of what all vet's charge)
Tai V.
25 Jul 2017
REPORT
I see all these bad reviews about costs & prices.. but if you have your pet covered with insurance this wouldn't be an issue. Like a child, you purchase your insurance just in case anything happens. I...
I see all these bad reviews about costs & prices.. but if you have your pet covered with insurance this wouldn't be an issue. Like a child, you purchase your insurance just in case anything happens. I had a great experience for coming in at 1 am with my pup for an emergency & the staff were so great & helpful. Yes pricey, but with pet insurance my trip will cost me close to nothing. Pet insurance alone is around $25-$40 a month for full coverage. Think about it, do your research. Thank you so much guys!!!!!
Cheri N.
2 Jul 2017
REPORT
Our pup's face swelled up at 7pm on Wednesday night last week. It looked like he was having an allergic reaction to something!!! Although he was acting normal, this symptom alone is worrisome as it ...
Our pup's face swelled up at 7pm on Wednesday night last week. It looked like he was having an allergic reaction to something!!! Although he was acting normal, this symptom alone is worrisome as it can lead to swelling in the throat, causing a blockage to breathing. Our regular vet closed at 5, back-up vet closed at 7. So I looked for a nearby emergency vet and found one in Granada Hills and two in Woodland Hills. So I called Granada and got the ok to bring him in right away. They quoted me a $58 for the office visit while both the emergency vets in Woodland Hills quoted $105 for the initial office visit. My hubby drove our pup to Granada Hills and then 15 minutes later he called me defeated. Granada Hills turned him away as they were too busy!!!! Since pup was stable we debated our next move trying to be economical. I called a 24 hour vet that we recently used in Newhall knowing that an office visit is $49 there. They also refused to see him due to them being busy and stating that for emergencies they have a radius on who they serve!!! Now with the back story presented, I told my hubby to just take the dog to Access emergency vet in Woodland Hills bracing myself for a pricey bill. It ended up being a sting inside his mouth. The stinger was so tiny that I never would have found it if I looked. Pup was in pain so I'm not sure how they opened his mouth to inspect that closely and remove the tiny stinger. Once they treated him with two injectables to reduce swelling using Benadryl, they released him with a prescription for more Benadryl (although they advised we could give him OTC Benadryl from any pharmacy we choose to purchase from them). Hubby commented that he was impressed that as soon as he arrived that the staff took the dog in the back to be looked at and my hubby waited to see a doctor. So although hubby had to wait, the dog was treated immediately or at least assessed for critical symptoms. For this reason, my hubby would return should emergency services ever be needed again.All in all it was a very positive experience for both pup and my hubby lasting just under 2 hours and costing us $180. We were very pleased that although expensive, it was much less than we were bracing ourselves for!
T.J. K.
17 Jun 2017
REPORT
Let me break it down for you.$140 to see a specialist on a weekend (even though they're open 24 hours) $227 for lab work$425 for an ultrasound$250 for X-ray So $1,042. Then they found that our pup has...
Let me break it down for you.$140 to see a specialist on a weekend (even though they're open 24 hours) $227 for lab work$425 for an ultrasound$250 for X-ray So $1,042. Then they found that our pup has a block in his small intestine and they need to remove it and estimated $4,000-6,000 for surgery and because the doctor wasn't on location and needed to be called to come in they wanted to charge an additional fee of $600 labeled "Specialist and Surgical Tech Call In Fee." They even had us sign a consent form saying if our pup needed CPR, we were authorizing them to perform it...for an additional $200-300 with aftercare costing $2,000-3,000!!! So estimated to cost between $5,600-8,150. We said we can't afford it and they suggested that we at least keep our dog there overnight and gave us another estimate for an additional $600, including $100-300 for miscellaneous expenses. I was impressed when I walked in because the facility looks very presentable but instead of low to normal costs on actual pet care, they gave out lots of free unnecessary items, soda, coffee, instead of focusing on what actually matters which is our pets. A lot of smoke and mirrors to make this place seem like they care about your animal more than making money.
Benay K.
13 Jun 2017
REPORT
I came in with two dogs I found in the neighborhood, to have them scanned for a chip. The office was busy-but well organized. Extremely friendly staff that went over and beyond to help try and find th...
I came in with two dogs I found in the neighborhood, to have them scanned for a chip. The office was busy-but well organized. Extremely friendly staff that went over and beyond to help try and find the owners of these dogs. One of the dogs was aggressive and snappy-and they still went out of their way to get him out of my crate to scan him. Not sure how they didn't get bitten by the dog-but they handled both dogs with kindness and consideration. The front desk girl stayed on hold for a loooong time waiting for the chip company to finally get to us-and she did it with a smile.Extremely impressed with the professionalism and care given.
sandi mi
1 Jun 2017
REPORT
took 10 year old dog sun morn before 8 am, greeted with smiles and warmth in my time of despair, found out she was diabetic , in lot of pain struggled with decision but ultimately its the quality of l...
took 10 year old dog sun morn before 8 am, greeted with smiles and warmth in my time of despair, found out she was diabetic , in lot of pain struggled with decision but ultimately its the quality of life. Ultimately under such circumstances all were very kind .
Silvia Carreon
27 May 2017
REPORT
I want to thank them for their emotional support they gave us and for their excellent work and care they give our pets God bless them
Craig Wagner
25 May 2017
REPORT
We liked the Doctors very much, but the billing dept. will rip you off! They over billed us $3000 and after showing them it was there mistake, they still refused to refund the money. They delayed us f...
We liked the Doctors very much, but the billing dept. will rip you off! They over billed us $3000 and after showing them it was there mistake, they still refused to refund the money. They delayed us for 3 months and gave us the runaround.and delay excuses. Read over your your bill very carefully. once they have the money it's gone.
Nelson Garay
23 Apr 2017
REPORT
Really amazing the customer service is wonderful the staff is super great and the doctors are super nice I recommend this place to anyone open 24/7
Barbi Noel
16 Feb 2017
REPORT
I was and I am so dissatisfied I erased what I wrote because it was cutting. I want my biopsy results on paper that I paid three grand for ...I want to see the lab work, what she biopsied and the answ...
I was and I am so dissatisfied I erased what I wrote because it was cutting. I want my biopsy results on paper that I paid three grand for ...I want to see the lab work, what she biopsied and the answer from the lab or even her lab but her resume and a cute photo of her is not going to suffice for three grandi had so much critique of this place it would have had many laughing. The sad part is I got a 2 no ultrasound free so I was given 2 worthless things....I wanted my biopsy paperwork and what parts she had done,,,,not a verbal I think his tummy wall is thick but not enough to stop him from eating
For two weeks.....Sherman Oaks Vet is a much nicer place and yeah it's not cheap Both Richters and Jan and Dr Franklin helped me get answers....I paid 3k to avoid a full thickness invasive biopsy in favor of her ( dr Hadars) little biopsy that's less invasive but I got a short call and no answer from her a week later I'm still waitin to see biopsy paperwork, thank god for dr Richters and Dr Franklin and Jan and the techs. I hope I get my results soon ,
Royce Elkehal
15 Feb 2017
REPORT
I was referred to access by my primary vet and while I was waiting nervously for my dog and an update, I overheard an older white lady who worked at the front desk talking about Hispanic people. What ...
I was referred to access by my primary vet and while I was waiting nervously for my dog and an update, I overheard an older white lady who worked at the front desk talking about Hispanic people. What kind of professional place would allow A racist person to work at the front? I will never come here again and I will be telling everyone that access condones racism and discrimination !!!
Dmitry Nikolaev
26 Jan 2017
REPORT
Very good place in case of emergency! They treat animals good! Doctors were nice also! We had our dog there with a heart condition, they helped a lot. I am to them!
Raquel Cadena-Munoz
25 Jan 2017
REPORT
I took my maltipoo who had suffered a trauma to his back. He was not walking on his hind legs and appeared to have no sensation. They took him back at 8:00 am to take his vitals. Three hours later Dr....
I took my maltipoo who had suffered a trauma to his back. He was not walking on his hind legs and appeared to have no sensation. They took him back at 8:00 am to take his vitals. Three hours later Dr. McQuitty comes and begins to aggressively push for immediate surgery. I asked if she had given him any fluids or anti-inflammatories. She said no. When I asked to see the xrays, she informed me that none had been taken, but that she'd have a neurologist consult with me. Dr. Schwartz also pushed for surgery without the benefit of an exray or any deep tissue stimulation to check for muscle response.
When I told him I was going to take him for a second opinion, he suddenly asked if we wanted an xray. I told him we had been there for FIVE hours and it was now too late for an xray since we had a 2:00 appointment across town. I asked for anti-inflammatory and pain medication. Although, he agreed to give my pup meds to make him comfortable, neither he or the attending vet did so. When I asked for the records for that day, I was assured they would be emailed to me. Today is Day 8, and I have yet to receive his medical records.
By the way, my pup has regained the sensation in both legs, is urinating again on his own, and is trying to stand on his back legs. Pain & anti-inflammatory medications together with acupuncture and massage are providing slow, but steady results.
If you love your pet, take him/her elsewhere.
toni tardino
27 Nov 2016
REPORT
The team of doctors, specialists , the techs, and the counter staff were beyond professional and knowledgeable. I have been there with my very old blind 1 toothed cat "monkey" with enlarged heart amo...
The team of doctors, specialists , the techs, and the counter staff were beyond professional and knowledgeable. I have been there with my very old blind 1 toothed cat "monkey" with enlarged heart among other ailments. We have been there in July when I thought I would loose him over a very bad infection through out his body. The team at ACCESS saved him. Dr Cole, Dr Hadar, and every one of our friends there had their hand in the treatment. I was so scared but everyone there had compassion and straight talk about the next steps. I appreciate that. Last month I needed to go back in as an ER case to help monkey breathe better. DR. Andrew Cruikshank was able to drain enough from his lungs to make him comfortable. We will be seeing him again tomorrow. I know monkey is in great hands at ACCESS. I can only dream that if I ever become sick that I would have a team of drs at Kaiser, like Monkey's team at ACCESS!! I trust them with my monkey and my sanity. Thank you so very much
Silvia Ibarra
19 May 2016
REPORT
I took my 10 year old Siamese because he lost his appetite and was losing weight. His treament received there was an ultrasound, xray, blood transfusion , blood count checked twice , stayed over night...
I took my 10 year old Siamese because he lost his appetite and was losing weight. His treament received there was an ultrasound, xray, blood transfusion , blood count checked twice , stayed over night it came out to be 2,400.The staff , Vet assistant and Dr. Were very compassionate the Dr even made a follow up call to see how my cat was doing.Eventhough my cats diagnosis is not good ( lymphoma) he was treated marvelously.
Linda Vallejo
30 Apr 2016
REPORT
Very disappointed. I arrived very early in the morning with only one other client in the waiting room and I was made to wait over an hour for service. When the doctor finally arrived to say "I'm sor...
Very disappointed. I arrived very early in the morning with only one other client in the waiting room and I was made to wait over an hour for service. When the doctor finally arrived to say "I'm sorry you had to wait" she became irate when I shared my feelings of dissatisfaction. The only other client also waited in an anti-room where the doctor never appeared. In the meantime it appeared that the support staff was having a coffee break in the foyer. Very discouraging experience.
B. Rose
22 Apr 2016
REPORT
GREAT customer service and care. I have seen some of the negative comments.. This is what you need to realize.. This is a top notch EMERGENCY clinic. Yes.. Sometimes the front desk staff can be sho...
GREAT customer service and care. I have seen some of the negative comments.. This is what you need to realize.. This is a top notch EMERGENCY clinic. Yes.. Sometimes the front desk staff can be short on patience.. but when they are running with multiple emergencies and the emotions of people who have brought their animals in. Sometimes they need to hunker down and focus on the task at hand.
In short.. go there expecting great customer service and medical support.. But know in a pickle.. there could be a lot more going on in the back then you are aware of.
07f430
14 Mar 2016
REPORT
performed emergency surgery on my dog within 24hrs savings his life - Dr. O'Neil and staff Jonathan were great. very accommodating with my prescription needs as well. Expensive but very good.
Michelle Pritikin
14 Jan 2016
REPORT
These are the nicest people who understand the connection between a family and their pet, and also have the knowledge to provide the best care. This last week I had to go to them when my 8 month old k...
These are the nicest people who understand the connection between a family and their pet, and also have the knowledge to provide the best care. This last week I had to go to them when my 8 month old kitten began to decline in health rapidly after a diagnosis of FIP, a fatal disease. Instead of doing what my regular vet did which was tell me to just put him down, the doctors here went into detail what our options where and how much medicines and treatments would help or not. When I asked the doctor if she was me, what would she do, she gave me her honest answer. We struggled with the decision to let our little buddy go, but knew it was best for him. But it didn't end here, they provided us many options for how much or little we wanted to be involved with his last moments, as well as what we wanted for him afterwards. They allowed us to spend as much time as we wanted in a private room with him to say our goodbyes, and hold him while as he fell asleep. The doctor cried with us, showing the compassion and heart the people that work in this facility have. The nurses also provided us a complimentary clay impression of our kitten's paw prints. It was touching and so helpful to have a staff that cared so much about the animals and people they came across.
Penny A.
23 Apr 2015
REPORT
I had to bring my very sick kitty into the specialty vet. They got me in almost immediately after I arrived and had a vet explain everything to me. Unfortunately I had to put my kitty to sleep and t...
I had to bring my very sick kitty into the specialty vet. They got me in almost immediately after I arrived and had a vet explain everything to me. Unfortunately I had to put my kitty to sleep and they were very caring and compassionate. I really appreciate how kind they were in this very tough time
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(818) 887-2262
20051 Ventura Boulevard
Woodland Hills California 91364
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Popular Hours
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Advanced Critical Care Emergency and Specialty Services
Woodland Hills, California
20051 Ventura Boulevard
Woodland Hills California 91364
General Info
We are open for emergencies 24 hours. No appointment is needed. For Specialty Services, please call for availability and to schedule your pet's appointment. Our specialty services include Anesthesiology, Behavior, Cardiology (Heart & Vascular System), Clinical Pathology, Dentistry (Teeth & Gums), Diagnostic Imaging, Emergency Medicine/Critical Care, Internal Medicine, Neurology (Brain & Nervous System), Nutrition, Oncology (Cancer), Ophthalmology (Eye), Pain Management, Radiology, Reproductive Medicine, Surgery & Counseling. We look forward to serving you, your dog, cat and other pets. Everyone on our staff believes that the better we get to know your pets, the better we can provide the best possible advanced care for them. In fact, when you come in, you'll see exactly why our veterinarians are praised for their kind and thorough care. We'll give you and your pet all the time you need and never rush through an exam. We'll also carefully track the course of your pet's care, which is so important to your pet's long-term health.In every case, you'll be served by experienced, knowledgeable members of our staff. Our veterinarians, veterinary technicians and other pet-friendly personnel are trained to the highest standards. Their knowledge of the latest veterinary medicines and procedures ensures that all our pet patients get the best in prevention and healing methods.Please call us today with inquiries about our specialty services or to schedule your pet's appointment.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
12a
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Laura
25 Jun 2018
The front staff greeted me as I walked in and i was quickly checked in. The vet tech that took my cat back was very kind and made sure to be informed of her condition. Dr. Payne took care of my cat. H...
The front staff greeted me as I walked in and i was quickly checked in. The vet tech that took my cat back was very kind and made sure to be informed of her condition. Dr. Payne took care of my cat. He gave me his professional opinion that it was safe to follow a conservative approach of treatment and that she didn't need the expensive tests. The Dr and staff were very kind to me during this stressful time and it didn't feel like a money-grab like other emergency services.
Vola G
20 Jun 2018
Took my cat in for an allergic reaction to flea medication. When they spoke to me about the bill, they estimated $1800 to $3000 for having my cat spend the night in ICU, on fluids which was unnecessa...
Took my cat in for an allergic reaction to flea medication. When they spoke to me about the bill, they estimated $1800 to $3000 for having my cat spend the night in ICU, on fluids which was unnecessary. I took my cat back home. I still ended up spending $344 for the visit. I felt the Vet had over-exaggerated on the cats prognosis to make $$. I have had experiences at vets where the Doctors seem fresh out of school, as the techs.. and it's way overpriced. this is one of them.....The cat is doing good now.
David Jackson
14 Jun 2018
Unethical pricing!
Access Specialty Animal Hospitals - San Fernando Valley, CA
4/13/2018 - Clorazepate 7.5mg Tablets, Qty 30 - PAID $106.35
CVS Pharmacy - Saugus, CA
6/6/2018 - Clorazepate 7.5mg Ta...
Unethical pricing!
Access Specialty Animal Hospitals - San Fernando Valley, CA
4/13/2018 - Clorazepate 7.5mg Tablets, Qty 30 - PAID $106.35
CVS Pharmacy - Saugus, CA
6/6/2018 - Clorazepate 7.5mg Tablets, Qty 30 - PAID $15.93
We rescue dogs and cats and have dealt with Veterinarians in Texas, Arizona and throughout California! We have NEVER been charged a 667% markup (based on the CVS Pharmacy pricing) by ANY respectable and ethically practicing Veterinarian.
Makes me question the other billing practices of this organization which lists the following as their principles:
– Quality (They don't return calls and also place you on hold for very long periods of time ... to the point the calls drop and of course they don't call you back)
– Integrity (Taking advantage of pet owners in need who want to do right by their pets, and charge them unethical/excessive pricing ... I understand they’re in business to make a profit, but it all should be within reason. I’m sure their CEO, Howard Liberson, learned the importance of being ethical in business at Wharton’s Business School.)
– Compassion (I would rate them a C+ for compassion ... I think they're too BIG and don't make an effort in the hiring of compassionate staff; some care and some do not. It is unfortunate that the staff who do not care make it very obvious.)
– Service (I took our dog Rosie to ACCESS around 10pm due to repeated seizures. I waited about two hours to talk to a doctor while the staff took Rosie in the back for observation. When I finally got to speak to a doctor around midnight, she was unaware whether or not Rosie had seized while in their care. She then gave me an estimate of $1,400.00 to $2,100.00 to keep my dog there for 24 HR observation. I decided to leave with my dog and of course was charged $79 for a recheck emergency examination. Also – this doctor never called the following day to follow-up. Exceptional service??)
It should be noted that I called ACCESS this morning to try to address the above and various other concerns. The receptionist put me on hold, but after several minutes the phone disconnected and no, they never called me back.
Lastly, we’ve spent $5,400.00 at this Specialty Animal Hospital since January 2nd, 2018 and Rosie is no better. After 2 MRIs, 1 Spinal Tap, several blood tests and changes in medication she still has seizures. The ACCESS neurologist recommended the initial MRI to determine the cause of Rosie’s seizures, which he concluded was a sizable brain tumor. After months of continued seizures, the neurologist recommended a second MRI to assess the growth of the tumor. This second MRI showed no tumor at all, which means we got a misdiagnosis and still no REAL answers as to why Rosie is still having seizures. (The spinal tap supposedly ruled out epilepsy.)
Needless to say, we’ve changed veterinarians.
Mike N.
7 May 2018
IF YOUR LOVE YOUR ANIMAL STAY AWAY FROM THIS PLACE. They are thieves and sadly don't know what they are doing after they take your money and charge you 3x the normal rates. They take advantage of peop...
IF YOUR LOVE YOUR ANIMAL STAY AWAY FROM THIS PLACE. They are thieves and sadly don't know what they are doing after they take your money and charge you 3x the normal rates. They take advantage of people and their love and emotion for the animal. My dog has been there for 2 days and I have been billed over $4800 in charges with no real diagnosis or resolution. Keep in mind she has not had a procedure. This is just for blood/urine test and an ultrasound. They hire a bunch of vets out of college who really don't know what they are doing and just take your $$$ at triple the rate w/out proper treatment for animal and take advantage of your emotions. My dog still has a fever and is suffering. All they can do is bill me. Go somewhere that can give you real help. They are all about the money not the wellness of my dog that is my family.
Tane Rollins
4 Apr 2018
Very good at what they do, when it comes to putting the most money in their pocket for unnecessary procedures. Their overhead, with staff, is probably enormous, granted, but know that you will be cove...
Very good at what they do, when it comes to putting the most money in their pocket for unnecessary procedures. Their overhead, with staff, is probably enormous, granted, but know that you will be covering those costs plus profit one way or another, needed or not. Note that the vets are the ones that give you the price breakdown. FYI: That's tactical.
Emily Caverly
29 Mar 2018
This place was so amazing. I took my dog Saki in late last night because of an ingrown nail. I was worried about her and felt like a horrible dog mom for not having noticed her nail before it got so o...
This place was so amazing. I took my dog Saki in late last night because of an ingrown nail. I was worried about her and felt like a horrible dog mom for not having noticed her nail before it got so out of hand. The check in process was quick, simple, and everyone was so nice. A vet came and collected my Saki puff immediately, when they took her back and put her in a kennel to wait to be seen she got too scared so they brought her back to wait with us in the waiting room. We waited for about an hour and a half before she was called back to be seen but I never have a problem with waiting. I’d much rather wait a while knowing that they’re showing the care and attention every dog needs including mine than them doing a half ass job and not caring. I couldn’t have been more happy with the service they provided last night. They were kind, helpful, walked me through all the after care, was EXTREMELY well priced (everything cost $195 without insurance) and did not make me feel guilty for her nail at all.
Update:
I had to take her in the next day because she had chewed off the bandage. This place is seriously amazing! NO RE-EXAMINATION FEE!! All i had to pay for was the cone to keep her from licking and then a new anti-inflammatory as the swelling still hadn't gone down. Total was $28 to bring her back. This place is so amazing!
Jim Miles
28 Mar 2018
I brought my elderly cat in in the middle of the night. Unfortunately, the prognosis was not good. But the doctor, the front desk staff, and the nurses were extremely kind, knowledgeable, and honest i...
I brought my elderly cat in in the middle of the night. Unfortunately, the prognosis was not good. But the doctor, the front desk staff, and the nurses were extremely kind, knowledgeable, and honest in their medical assessment. The doctor answered my questions kindly and with great compassion for me and for my sweet little cat. They could have gouged me with costs, and I know they used equipment I was not charged for. Furthermore, as I was there, I could hear when the staff would announce that there was a triage situation. Having, once many years ago, had a pet in a triage situation at an emergency vet where we had to wait our turn, I appreciated their level of responsiveness to animals. It was a difficult night for me, but I left knowing I got the right diagnosis and confident that we made the right decisions. Thank you to everyone at Access.
Cheri Trozzi
9 Feb 2018
Best animal hospital I have ever been too. Very professional, very polite, and the doctors will seat down with you to discuss their opinion for as long as you need them to. Very patient
Aunt Jennys Beads
17 Dec 2017
This place is owned by Vet's and that makes a difference. They are compassionate, professional, warm, and REAL! I was very impressed with how personable and patient the whole staff is from front offic...
This place is owned by Vet's and that makes a difference. They are compassionate, professional, warm, and REAL! I was very impressed with how personable and patient the whole staff is from front office to Doctor's - they want you and your pet to be comfortable and informed. They are a specialty 24 hour hospital - I have my local vet who's wonderful, but this place was truly awesome when our dog came down with something beyond my regular vet's ability. Their prices are comparable to other vet's and we walked in as an emergency patient. I thought the prices would be through the roof because of the emergency care, but it wasn't as expensive as I thought it was going to be. (Mind you ,all vet care is expensive - but our bill was in the realm of what all vet's charge)
Tai V.
25 Jul 2017
I see all these bad reviews about costs & prices.. but if you have your pet covered with insurance this wouldn't be an issue. Like a child, you purchase your insurance just in case anything happens. I...
I see all these bad reviews about costs & prices.. but if you have your pet covered with insurance this wouldn't be an issue. Like a child, you purchase your insurance just in case anything happens. I had a great experience for coming in at 1 am with my pup for an emergency & the staff were so great & helpful. Yes pricey, but with pet insurance my trip will cost me close to nothing. Pet insurance alone is around $25-$40 a month for full coverage. Think about it, do your research. Thank you so much guys!!!!!
Cheri N.
2 Jul 2017
Our pup's face swelled up at 7pm on Wednesday night last week. It looked like he was having an allergic reaction to something!!! Although he was acting normal, this symptom alone is worrisome as it ...
Our pup's face swelled up at 7pm on Wednesday night last week. It looked like he was having an allergic reaction to something!!! Although he was acting normal, this symptom alone is worrisome as it can lead to swelling in the throat, causing a blockage to breathing. Our regular vet closed at 5, back-up vet closed at 7. So I looked for a nearby emergency vet and found one in Granada Hills and two in Woodland Hills. So I called Granada and got the ok to bring him in right away. They quoted me a $58 for the office visit while both the emergency vets in Woodland Hills quoted $105 for the initial office visit. My hubby drove our pup to Granada Hills and then 15 minutes later he called me defeated. Granada Hills turned him away as they were too busy!!!! Since pup was stable we debated our next move trying to be economical. I called a 24 hour vet that we recently used in Newhall knowing that an office visit is $49 there. They also refused to see him due to them being busy and stating that for emergencies they have a radius on who they serve!!! Now with the back story presented, I told my hubby to just take the dog to Access emergency vet in Woodland Hills bracing myself for a pricey bill. It ended up being a sting inside his mouth. The stinger was so tiny that I never would have found it if I looked. Pup was in pain so I'm not sure how they opened his mouth to inspect that closely and remove the tiny stinger. Once they treated him with two injectables to reduce swelling using Benadryl, they released him with a prescription for more Benadryl (although they advised we could give him OTC Benadryl from any pharmacy we choose to purchase from them). Hubby commented that he was impressed that as soon as he arrived that the staff took the dog in the back to be looked at and my hubby waited to see a doctor. So although hubby had to wait, the dog was treated immediately or at least assessed for critical symptoms. For this reason, my hubby would return should emergency services ever be needed again.All in all it was a very positive experience for both pup and my hubby lasting just under 2 hours and costing us $180. We were very pleased that although expensive, it was much less than we were bracing ourselves for!
T.J. K.
17 Jun 2017
Let me break it down for you.$140 to see a specialist on a weekend (even though they're open 24 hours) $227 for lab work$425 for an ultrasound$250 for X-ray So $1,042. Then they found that our pup has...
Let me break it down for you.$140 to see a specialist on a weekend (even though they're open 24 hours) $227 for lab work$425 for an ultrasound$250 for X-ray So $1,042. Then they found that our pup has a block in his small intestine and they need to remove it and estimated $4,000-6,000 for surgery and because the doctor wasn't on location and needed to be called to come in they wanted to charge an additional fee of $600 labeled "Specialist and Surgical Tech Call In Fee." They even had us sign a consent form saying if our pup needed CPR, we were authorizing them to perform it...for an additional $200-300 with aftercare costing $2,000-3,000!!! So estimated to cost between $5,600-8,150. We said we can't afford it and they suggested that we at least keep our dog there overnight and gave us another estimate for an additional $600, including $100-300 for miscellaneous expenses. I was impressed when I walked in because the facility looks very presentable but instead of low to normal costs on actual pet care, they gave out lots of free unnecessary items, soda, coffee, instead of focusing on what actually matters which is our pets. A lot of smoke and mirrors to make this place seem like they care about your animal more than making money.
Benay K.
13 Jun 2017
I came in with two dogs I found in the neighborhood, to have them scanned for a chip. The office was busy-but well organized. Extremely friendly staff that went over and beyond to help try and find th...
I came in with two dogs I found in the neighborhood, to have them scanned for a chip. The office was busy-but well organized. Extremely friendly staff that went over and beyond to help try and find the owners of these dogs. One of the dogs was aggressive and snappy-and they still went out of their way to get him out of my crate to scan him. Not sure how they didn't get bitten by the dog-but they handled both dogs with kindness and consideration. The front desk girl stayed on hold for a loooong time waiting for the chip company to finally get to us-and she did it with a smile.Extremely impressed with the professionalism and care given.
sandi mi
1 Jun 2017
took 10 year old dog sun morn before 8 am, greeted with smiles and warmth in my time of despair, found out she was diabetic , in lot of pain struggled with decision but ultimately its the quality of l...
took 10 year old dog sun morn before 8 am, greeted with smiles and warmth in my time of despair, found out she was diabetic , in lot of pain struggled with decision but ultimately its the quality of life. Ultimately under such circumstances all were very kind .
Silvia Carreon
27 May 2017
I want to thank them for their emotional support they gave us and for their excellent work and care they give our pets God bless them
Craig Wagner
25 May 2017
We liked the Doctors very much, but the billing dept. will rip you off! They over billed us $3000 and after showing them it was there mistake, they still refused to refund the money. They delayed us f...
We liked the Doctors very much, but the billing dept. will rip you off! They over billed us $3000 and after showing them it was there mistake, they still refused to refund the money. They delayed us for 3 months and gave us the runaround.and delay excuses. Read over your your bill very carefully. once they have the money it's gone.
Nelson Garay
23 Apr 2017
Really amazing the customer service is wonderful the staff is super great and the doctors are super nice I recommend this place to anyone open 24/7
Barbi Noel
16 Feb 2017
I was and I am so dissatisfied I erased what I wrote because it was cutting. I want my biopsy results on paper that I paid three grand for ...I want to see the lab work, what she biopsied and the answ...
I was and I am so dissatisfied I erased what I wrote because it was cutting. I want my biopsy results on paper that I paid three grand for ...I want to see the lab work, what she biopsied and the answer from the lab or even her lab but her resume and a cute photo of her is not going to suffice for three grandi had so much critique of this place it would have had many laughing. The sad part is I got a 2 no ultrasound free so I was given 2 worthless things....I wanted my biopsy paperwork and what parts she had done,,,,not a verbal I think his tummy wall is thick but not enough to stop him from eating
For two weeks.....Sherman Oaks Vet is a much nicer place and yeah it's not cheap Both Richters and Jan and Dr Franklin helped me get answers....I paid 3k to avoid a full thickness invasive biopsy in favor of her ( dr Hadars) little biopsy that's less invasive but I got a short call and no answer from her a week later I'm still waitin to see biopsy paperwork, thank god for dr Richters and Dr Franklin and Jan and the techs. I hope I get my results soon ,
Royce Elkehal
15 Feb 2017
I was referred to access by my primary vet and while I was waiting nervously for my dog and an update, I overheard an older white lady who worked at the front desk talking about Hispanic people. What ...
I was referred to access by my primary vet and while I was waiting nervously for my dog and an update, I overheard an older white lady who worked at the front desk talking about Hispanic people. What kind of professional place would allow A racist person to work at the front? I will never come here again and I will be telling everyone that access condones racism and discrimination !!!
Dmitry Nikolaev
26 Jan 2017
Very good place in case of emergency! They treat animals good! Doctors were nice also! We had our dog there with a heart condition, they helped a lot. I am to them!
Raquel Cadena-Munoz
25 Jan 2017
I took my maltipoo who had suffered a trauma to his back. He was not walking on his hind legs and appeared to have no sensation. They took him back at 8:00 am to take his vitals. Three hours later Dr....
I took my maltipoo who had suffered a trauma to his back. He was not walking on his hind legs and appeared to have no sensation. They took him back at 8:00 am to take his vitals. Three hours later Dr. McQuitty comes and begins to aggressively push for immediate surgery. I asked if she had given him any fluids or anti-inflammatories. She said no. When I asked to see the xrays, she informed me that none had been taken, but that she'd have a neurologist consult with me. Dr. Schwartz also pushed for surgery without the benefit of an exray or any deep tissue stimulation to check for muscle response.
When I told him I was going to take him for a second opinion, he suddenly asked if we wanted an xray. I told him we had been there for FIVE hours and it was now too late for an xray since we had a 2:00 appointment across town. I asked for anti-inflammatory and pain medication. Although, he agreed to give my pup meds to make him comfortable, neither he or the attending vet did so. When I asked for the records for that day, I was assured they would be emailed to me. Today is Day 8, and I have yet to receive his medical records.
By the way, my pup has regained the sensation in both legs, is urinating again on his own, and is trying to stand on his back legs. Pain & anti-inflammatory medications together with acupuncture and massage are providing slow, but steady results.
If you love your pet, take him/her elsewhere.
toni tardino
27 Nov 2016
The team of doctors, specialists , the techs, and the counter staff were beyond professional and knowledgeable. I have been there with my very old blind 1 toothed cat "monkey" with enlarged heart amo...
The team of doctors, specialists , the techs, and the counter staff were beyond professional and knowledgeable. I have been there with my very old blind 1 toothed cat "monkey" with enlarged heart among other ailments. We have been there in July when I thought I would loose him over a very bad infection through out his body. The team at ACCESS saved him. Dr Cole, Dr Hadar, and every one of our friends there had their hand in the treatment. I was so scared but everyone there had compassion and straight talk about the next steps. I appreciate that. Last month I needed to go back in as an ER case to help monkey breathe better. DR. Andrew Cruikshank was able to drain enough from his lungs to make him comfortable. We will be seeing him again tomorrow. I know monkey is in great hands at ACCESS. I can only dream that if I ever become sick that I would have a team of drs at Kaiser, like Monkey's team at ACCESS!! I trust them with my monkey and my sanity. Thank you so very much
Silvia Ibarra
19 May 2016
I took my 10 year old Siamese because he lost his appetite and was losing weight. His treament received there was an ultrasound, xray, blood transfusion , blood count checked twice , stayed over night...
I took my 10 year old Siamese because he lost his appetite and was losing weight. His treament received there was an ultrasound, xray, blood transfusion , blood count checked twice , stayed over night it came out to be 2,400.The staff , Vet assistant and Dr. Were very compassionate the Dr even made a follow up call to see how my cat was doing.Eventhough my cats diagnosis is not good ( lymphoma) he was treated marvelously.
Linda Vallejo
30 Apr 2016
Very disappointed. I arrived very early in the morning with only one other client in the waiting room and I was made to wait over an hour for service. When the doctor finally arrived to say "I'm sor...
Very disappointed. I arrived very early in the morning with only one other client in the waiting room and I was made to wait over an hour for service. When the doctor finally arrived to say "I'm sorry you had to wait" she became irate when I shared my feelings of dissatisfaction. The only other client also waited in an anti-room where the doctor never appeared. In the meantime it appeared that the support staff was having a coffee break in the foyer. Very discouraging experience.
B. Rose
22 Apr 2016
GREAT customer service and care. I have seen some of the negative comments.. This is what you need to realize.. This is a top notch EMERGENCY clinic. Yes.. Sometimes the front desk staff can be sho...
GREAT customer service and care. I have seen some of the negative comments.. This is what you need to realize.. This is a top notch EMERGENCY clinic. Yes.. Sometimes the front desk staff can be short on patience.. but when they are running with multiple emergencies and the emotions of people who have brought their animals in. Sometimes they need to hunker down and focus on the task at hand.
In short.. go there expecting great customer service and medical support.. But know in a pickle.. there could be a lot more going on in the back then you are aware of.
07f430
14 Mar 2016
performed emergency surgery on my dog within 24hrs savings his life - Dr. O'Neil and staff Jonathan were great. very accommodating with my prescription needs as well. Expensive but very good.
Michelle Pritikin
14 Jan 2016
These are the nicest people who understand the connection between a family and their pet, and also have the knowledge to provide the best care. This last week I had to go to them when my 8 month old k...
These are the nicest people who understand the connection between a family and their pet, and also have the knowledge to provide the best care. This last week I had to go to them when my 8 month old kitten began to decline in health rapidly after a diagnosis of FIP, a fatal disease. Instead of doing what my regular vet did which was tell me to just put him down, the doctors here went into detail what our options where and how much medicines and treatments would help or not. When I asked the doctor if she was me, what would she do, she gave me her honest answer. We struggled with the decision to let our little buddy go, but knew it was best for him. But it didn't end here, they provided us many options for how much or little we wanted to be involved with his last moments, as well as what we wanted for him afterwards. They allowed us to spend as much time as we wanted in a private room with him to say our goodbyes, and hold him while as he fell asleep. The doctor cried with us, showing the compassion and heart the people that work in this facility have. The nurses also provided us a complimentary clay impression of our kitten's paw prints. It was touching and so helpful to have a staff that cared so much about the animals and people they came across.
Penny A.
23 Apr 2015
I had to bring my very sick kitty into the specialty vet. They got me in almost immediately after I arrived and had a vet explain everything to me. Unfortunately I had to put my kitty to sleep and t...
I had to bring my very sick kitty into the specialty vet. They got me in almost immediately after I arrived and had a vet explain everything to me. Unfortunately I had to put my kitty to sleep and they were very caring and compassionate. I really appreciate how kind they were in this very tough time
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