Tagline: DR. CUELLAR REFUSES TO PROVIDE SERVICES FOR DYING PET! Fails to talk to adults in a mature way.
Dr. Kelly is great, sweet, and wonderful. I took my senior cat in recently when I noticed she ... Read More
Tagline: DR. CUELLAR REFUSES TO PROVIDE SERVICES FOR DYING PET! Fails to talk to adults in a mature way.
Dr. Kelly is great, sweet, and wonderful. I took my senior cat in recently when I noticed she had been losing a lot of weight, and Dr. Kelly was professional and sensitive when informing me that my cat had a lump in her stomach area. This was awful news to hear, but I appreciated that Dr. Kelly answered my questions and provided me with follow up instructions on how to proceed next with my ailing cat.
Dr. Cuellar, on the other hand, is the reason for the 1 star. When I first noticed that my cat was losing weight and that she was not eating as much 3 months ago, I took her in to get checked. I told Dr. Cuellar the issues, which he wrote down. He gave her the annual shots and such. Then he sent me away with no follow ups or suggestions. He did not offer to check her blood or take x-rays or anything, despite the fact that I've noticed a change in eating habits from my 13-year old cat. This should have been a red flag!
As a first time pet owner, I do not have the medical background to know the questions to ask and the medical tests available for senior cats, and Dr. Cuellar failed to inform me of these things. Despite everyone's raving of Dr. Cuellar's experience in this field, he has failed severely to support me and my cat. My main complaint with all this is that her suffering for the past 3 months could have been avoided or alleviated if Dr. Cuellar had been a more mindful practitioner.
*** UPDATE: Dr. Cuellar is completely unprofessional and unethical! He called me the next day to give me the diagnosis of my cat, which was very bad news. I asked him why he neglected to recommend blood work and x-rays last May when I first noticed that there was seriously something wrong with her. He denied any responsibility and refused to compensate me for the medical expenses for his lack of oversight. When I told him I would be writing him a bad review on Yelp, he told me that I was no longer welcomed to bring my cat to his vet and would send me my paperwork so I can take my dying cat somewhere else. WHAT KIND OF VET REFUSES TO PROVIDE SERVICES TO YOUR DYING PET?!! Rather than talking to me as an adult about how we can best work together to help my cat, he is demonstrating that he clearly does not appreciate feedback nor truly cares about your pet beyond his business operation. Read Less