Very friendly service! We went tonight during emergency hours. I am very impressed with the quality of care we received. My dog got a foxtail in his ear and they were quickly able to locate and remove it. Thank you very much to all the employees on staff tonight, you guys were so busy and did a great job taking good care of all the customers. Keep up the great work! Read Less

This veterinary hospital is amazing! Staff is very understanding and supportive especially during difficult situations and decision making. They explained medical terminology without using large words that you don't understand and were relatable. Prices are reasonable as well. Read Less

Oh my! A million great things to say. First and foremost they didn't charge me an arm and a leg. They seemed to genuinely care about my dog and about all of the furry friends that came through their doors. They trimmed my dogs nails while they had her without charging extra and they have a great waiting area with a coffee maker and waters. Read Less

Oh my! A million great things to say. First and foremost they didn't charge me an arm and a leg. They seemed to genuinely care about my dog and about all of the furry friends that came through their doors. They trimmed my dogs nails while they had her without charging extra and they have a great waiting area with a coffee maker and waters. Read Less

The staff and veterinarians at Northpointe have always taken wonderful care of all of our pups. They're compassionate, caring, and very friendly. They always tend to all of our pups medical needs very thoroughly. Their new facility is top of the line. I highly recommend this place. Read Less

Spent 2000$ for two days of observation and got my dog back covered in pee. If they're going to charge you after hour fees during regular business hours and nickel and dime you the whole time the least they could do is provide service worthy of that cost. Go somewhere else. Edit* They also forward all your personal information to animal control services so if your dog is not licensed with the county Animal Control shows up at your door with a fine. Read Less

I live in Williams, approx 30 mi away and when my cat was was having trouble breathing at 3:00 a.m. on a weekend, I was relieved to find any place open but this turned out to be a very large (to my small town standards), and sophisticated hospital. I was very happy with the level of care and concern. Read Less

Expensive but great service. EDIT: Scheduling usually takes 1 or 2 days before they can see your pet if you call in at the beginning of the week, but if you call towards the end they may schedule you for the next Monday or Tuesday. The service is really great and they take care of your pet as if it was theirs. You can really feel the love they have for animals. My pet was in really rough shape and they really helped manage my expectations in a very sensitive way. My baby boy pulled through his emergency and this vet is my chosen place for all of his follow ups. Read Less

Today was a heartbreaking day made easier by the staff of Northpointe. Our dog was sick and our regular vet could not get him in today. When I saw he was rapidly declining I called Northpointe who were able to get us in quickly. Every staff member was thoughtful, sincere, and kind. We greatly appreciated their support today Read Less

I would give them no stars but you have to .They are the most horrible vet in any town. I went there on an emergency after 1am and because I left their overcharging horrible practice they rd me they would not see or help my cat who is now in the hospital in Chico. If you went to school to help animals how could you treat an innocent one the way you did. Horrible hateful people just proves I made the right decision going to Davies Animal Hospital who is my regular vet... Read Less

Pretty annoyed right now. Three weeks ago I went in person to schedule an appointment for my dog to be spayed. They require an exam before to ensure the dog is healthy enough for surgery. I wanted to establish an account at this hospital for my pets anyway so I was fine with that. The receptionist informed me that they would call me a day or two before the appointment to remind me of the pre-op instructions. Well I never got that call, I figured it had just slipped their mind, but having worked in vet hospitals myself, I already knew general pre-op instructions and did them in preparation for this morning's appointment. My dog is a nighttime eater which means that by this morning she hadn't really eaten much in ~24 hours AND given that it's so hot out its a pretty big deal that she hasn't been able to get up and drink water at her leisure since midnight. I received a call at 7:54am this morning informing me that the doctor that was supposed to perform her surgery has unexpectedly called in sick this morning and they'll no longer be able to see her for her 9:30am appointment. This might seem harmless except for the fact that I never got my pre-op call which leads me to believe that they had known that the doctor wouldn't be here today, so pre op reminder calls weren't made, but rescheduling isn't done until Monday morning. When I made the appointment three weeks ago I informed the receptionist that I was starting school and I really needed it done by the beginning of this week at the very latest so that I could be with her during her recovery. All in all I think this was pretty damn unprofessional and I will be looking for another vet to use for annual exams and such. If I have an emergency I will use the VMTH since it's about the same distance from me as Northpointe. My one star rating pertains to what I believe is a serious lack in professionalism and not a reflection of services rendered. Since I didn't receive any service. Thanks for nothing. Read Less

Sorry, but some folks have no idea that though this is a 24/7 facility, the costs are going to be high after hours, etc. Money grabbers, not compassionate? Really?! We have been caught in same boat, but we also had to apply for true care credit to cover costs. The doctors do care and have a job to do. I have collaborated with an out of are Vet about costs, etc and she stated they were on target. So stop with the complaining and realize "it is what it is" and life just happens. We are happy with this facility. Read Less

We took our senior dog here for the first time in March, as his regular vet was booked out for a month and our big guy had an ear hematoma that needed attention. The staff was wonderful, very nice to us and our big guy. We also have a 4 year old rescue that gets *very* nervous when big brother leaves without her; the staff, as well as the vet, were all very understanding and let us bring her in when to the exam room.Sadly, they discovered my big guy had bone cancer. I very much appreciate the manner in which we were told; the vet and the office staff were all very empathetic, which is what a pet parent needs when you give them bad news (our usual vet would have been very blunt!). We were given our options, along with care instructions, and resources. And thanks to them, we had two more months with our big guy. The staff at Northpointe were great about fielding my phone calls during this time, and making sure that we had all of the info we needed.Last week we had to say goodbye to our big guy. Northpointe has a room just for this, with a separate exit so you don't have to parade your grief in front of everyone in the lobby on the way out. I cannot even begin to tell you how wonderful they were before, during, and after the procedure. Our rescue was allowed to come in with us to say goodbye - this is HUGE, as I've dealt with vets in the past who would NOT have allowed this, and she NEEDED to be there. It was an awful day, but everyone at Northpointe did their best to make it as easy for us as possible. I also need to point out (in response to the review stating they only want $$) that the staff made sure we were aware of ALL of the companies in the area that provide cremations services, not just the one they contract with (which is pretty expensive), and that they seem to want to do whatever they can to help pet parents take care of their furry kiddos without going bankrupt. At no time did we ever feel like they were pushing unnecessary options or trying to squeeze money out of us.We'll be taking our rescue here for all her vet needs in the future, and I would recomend Northpointe to anyone in the Yuba-Sutter area. Read Less

I had recently picked up a rescues dog that apparently had pyrometra. I took her in on a Thursday night. The staff was outstanding. The veterinarian did an amazing job with my dog. She even gave me a break on surgery time to remove a growth on my dogs stomach. They seemed to care very much about what they were doing. I received a call and an explanation of everything that was done while she was in surgery. I came to visit my dog the next morning. I was allowed to take her outside and spend some time with her. I am thankful for the staff and the amazing veterinarian. I would definitely use them again. Read Less

My dog took a blow, a hard one, suffered severe trauma, and was bleeding in all the wrong places. It was a Sunday and due to nothing being open on the coast, I drove two hours to this location, watching my pup watch me with patient, suffering eyes. I thought he was done, and bleeding out from the inside. I don't recall the name of the vet who saw me, but he was a Lab owner, a hunter, and had been practicing for 35 years. I'm a Lab owner, a hunter, and have been alive 39 years, so logically I could trust him.He took charge and quickly ruled out several scary things, shot some X-rays and was able to rule out a couple more. My stress level went from DefCon 5 (Let's Nuke North Korea) to maybe DefCon 3 (Negotiations Backed by Show of Strength). He was patient and to the point. He showed me what to watch for and how to check for internal bleeding, told me to rest my Lab for 10 days, and he'd be fine. This man now occupies the rarefied air of the Patron Saints and Michael Jordan. The front desk staff and the vet tech's were outstanding as well. They got me in with minimal wait, gave my dog a bowl and me a bottle of water, and were tolerant of my stress-induced incessant meth-head-esque chatter. My dog is back in the water and doing short hikes, and he's going to be fine. Thank you, you lovely, lovely people, for being good at what you do. Read Less

My Queensland was bit by a dog so I had to take her here on an emergency visit. Beautiful hospital with great staff. They brought her back and she ended up needing surgery and a drain afterwards. Came back to pick her up a few hours later and everything went great. You can't beat their prices especially on an emergency visit. She had to go back two other times, once a week later for the drain removal, and final time for stitch removal. Every single visit the staff was there in whatever way I needed. It definitely gives you a peace of mind when they have good workers. Definitely recommend. Read Less

My poor fur baby was attacked by another dog late one afternoon and i rushed to get her in. From the second i walked in the door, I was greeted and helped in less than 2 min despite having several people at the front desk and in the waiting room. My pup was quickly taken back and gently loved and cleaned up by the Vet Techs and I saw the Dr in under 45 min. Every staff member went out of their way to love on my dog, comfort me, and ensure that all my questions were answered. The vet had 3 plans of action which she explained thoroughly, shared her expert opinion, and together we chose the treatment plan. The price was fair, i was given medications with information on everything from the diagnosis to the things to look out for and what to do. When my sneaky pup managed to pull out a staple despite her cone of shame that night,  VCA fit us in their busy schedule to rebandage her wound and my dog couldnt have been happier to be back with her new friends at VCA. You know you have found a good Veterinary Office when your recently wounded dog is happy to see them despite the pain they have to cause in order to save/keep your baby healthy. I will recommend this place to all!100% impressed with this new location! -front desk ladies were ALL friendly, attentive, passionate, caring, helpful, and honestly a total joy to talk to. -vet/vet techs are as loving to your baby as you are and their sincereity makes you feel safe, heard, and at ease knowing that they are doing everything they can to help. -prices are fair, medications are readily available, and if something doesnt work out, they do their best to fit you in asap to try something new. -extremely clean-great parking-grass area for potty-water and tea available for pet parents. Read Less

My 13 yr old Chihuahua had an absess rupture in his throat/neck area and had to have surgery to remove a portion of his lower jaw. They took him in and from start to finish were so supportive and compassionate with both Elvis and myself, as it was iffy he would make it. Very professional and thankfully, to the point of what needed to be done. Thank you to everyone at Northpointe! Read Less

Excellent facility, beautifully designed, and the pricing wasn't too bad. The vet hospital had plenty of parking. I am happy that the hospital is open 24 hours. The staff were friendly and I enjoyed the coffee bar. Read Less

The worst experience I have ever had with a vet (I have been a pet owner for 30 years too)! Unfortunately, I had to go there for an emergency situation. The vet was argumentative and the staff was incredibly rude! I don't recommend this office for anyone! If you love your pet like a family member please choose somewhere else to go Read Less

We moved to the area 6 months ago, and I had an old kitty, with high thyroid and impending Kidney problems. The vet 4 minutes down the road from my new home isn't the most compassionate and missed an infected, accessed tooth in my poor old man's mouth, but Northpointe caught it!! That tooth got pretty bad and was giving him trouble, so off we went to Northpointe for an emergency visit to get him back to his normal, perky and comfortable self. They were phenomenal, and we brought Thomas back every time he needed a checkup since then. He passed away on his own, at home on Thursday, January 19th, and not only did they comfort me on the phone, as I asked for referrals to pet cremation places, but they sent me a very sweet card in the mail as well. Thank you, Northpointe, for loving my old man kitty, and for taking such great care of him every time we came in! I firmly believe, that because of your amazing staff, I got those extra 6 glorious months with my baby, and I am so thankful for that. I will come back with any future pets!Read Less

I can not say enough about how wonderfully caring and supportive during a very hard time. We had to put our dear old dog to sleep early Sunday morning. Dr Wentz was patient and kind with me as I said goodbye. My family thanks you for being there. Read Less

We recently moved to the area, and after having to deal with a lot of ridiculous crap with a different vet closer to my house, I decided to try Northpointe because my cat was so sick. They caught an abcess, infected tooth the other vet didn't even catch or at least failed to mention. Very friendly staff, and they're gentle with my old man cat as well! Definitely worth the 45 minute drive! Read Less

busy place, but managed to get my moms dog in. The staff were very helpful as my mom was so worried about her baby. We tried to get in to a few other vets in town and they were booked. Prise was a little high, but it was an emergency and we are thank ful they could see us. We'll be going back. Read Less

This place has some amazing staff members. Not just the doctors but all the ones who helped us when we needed it. Our cat was getting worse, after seeing another vet. We knew it was time. They were so caring and helped get through a difficult period. Thank you for your kind words in our card we received and the follow up call. "Socks" will be missed by all of us. Read Less

D.V.M Tim Calvert is questionable of his 30 yr+ practice in vet and his special interest in surgery. I brought my almost 3 yr purebred german shepherd in emergency due to bloat symptom. He suggested to run parvo test, we weren't sure why but went along with what's his recommend. Returned negative, obvious, my Khyro is AKC certified and has pedigree paper so he would have had a parvo vaccine when he was a puppy. In addition, it is very rare to have an almost 3yr old dog get parvo. He did not have any symptoms of parvo, nor did he notify of the almost $50 charge for it. He gave me two option: pay 2k upfront or put to sleep. What's bothering me the most is he acknowledged my Khyro is my service dog and that I'm disabled. His f***s were given zero. He could not give a confirmed diagnosis and held, what seemed to be a huge attitude and disregard for our dog and personal feelings. He gave me 24 to 48 hours to decide whether to put him to sleep or have money before 48 hours. In three hour later, Khyro's organs shutting down and died on my lap while rushing back to emergency room. We went from him having 2 to 3 days to dead in 4 hours. I can not express my animosity toward him enough and he should be barred from ever practicing in his life again.Read Less

I would give a negative 5 stars if I could. The staff is extremely unsympathetic, the D.V.M Tim Calvert is as cold as north dakota winter. Came into the room with an attitude from the start and never let it go. He basically said our best option was to put him down ASAP without even going over options with us. We asked for time to discuss it and he was back in 5 min with an attitude, gave ZERO advice to fix the situation. All they care about is money and not your animal. Avoid this place at all costs. Northpointe, I hope you are reading this and burn in hell you unsympathetic f***s Read Less

I love Northpointe and the staff but I'm not sure my Beagles Joie and Bleu do..lol Our latest issue was kennel cough that developed into secondary issues for both pups. The front end office staff is always so friendly, helpful and compassionate even when it's late late night and everyone should be home sleeping. The doctors are very informative and let me talk and ask questions, and I ask many :) Thanks so much for caring about my fur babies. They mean everything to me and I trust your loving hands to make them well and healthy again. Sincerely Karen Hanson P.S. I can't wait until your new place opens up and much closer to my house. Read Less

Last night while I was out of town my beloved puppy Thor escaped the house. Friends dear to my heart located him and he had been hit by car. They rushed him to Northpointe unfortunately the damage was too significant and he was already gone. My friends not knowing what to do requested that the hospital keep him over night until a plan could be made. I called Northpointe this morning with the arrangements for my baby and requested the bill amount. At this point they made it clear that although there is generally a charge for their ER services, under the circumstances the balance is zero! I can't thank the staff enough for the efforts and compassion given to me, my puppy love and my friends! Read Less

I would not recommend Northpointe. This is probably the most expensive vet in town and the quality of care that they provide is awful. They are obviously more concerned with money than they are with providing quality care for your pet. We spent over $1,000 there for them to hand us a puppy pad and tell us, "he's not going to make it". They basically sent our dog home to die. After countless hours of Googling things, we were able to nurse him back to life. Thankfully he survived, no thanks to Northpointe. The worst part is, they never once follwed up to see how he was doing. Once they got their money it was a done deal. Read Less

Last week I came in for the first time with my daughters dog "Lilo" for a regular check up...so I thought. Lilo is a very scared of pretty much everything if she has to go to the vet, it was so bad she didn't even wanted to go into the building and somehow winded herself out of her leash and started running torwards the street....my heart stopped, I thought she would get hit by a car and how would I explain that to my daughter ( active service)? 2 or 3 employees and I were running after her and it took us a long time until I finally caught up to her with the help of those amazing helpers. Lilo was bleeding on her paws and she was very exhausted , the staff of Northpointe hospital had to sedate her to calm her down, they cooled her down with water and took care of everything else which needed to be done. I am very impressed how helpful, nice and selfless those employees were and for sure I found the right veterinary for my dogs ( now a total of three) future check ups! After Lilo was a bit sore for a few days she is fine again , thank you Northpointe Veterinary Hospital!Read Less

My experience every time I go here is amazing. They are very good at helping you stay calm about whatever crazy thing is going on with your animal friend. My dog had to stay two nights and they were all so nice to her and she is all better. And they have a vet there 24/7 so you know your always good. Read Less

Our 11 year old Yorkie "Scooter" has been having a lot of medical issues lately and Dr. Tm Calvert has taken very good care of him. While Doctor Calvert was off duty we had to take Scooter in to see another Vet. When Dr. Calvert came back on duty he had heard about our Scooter and called us at home to check up on him. He is truly a very caring Vet and I would recommend him to everyone and also all the Northpointe Vet Staff as they have all been very friendly to us and our pets. Read Less

I cannot say THANK YOU enough to the Staff and Dr. Vetri for saving our little Penelope! They squeezed her in last Thursday when we noticed she was very ill and then just went above and beyond to make sure she got well enough to do surgery. Monday Dr. Vetri again squeezed us in to be seen and made the decision to do surgery for Penelope's Pyometra that day! I picked up little Penelope this morning and even though it is the day after surgery she is doing so great! I really cannot say enough positive things about this office. It isn't just about money, they really care about the animals that come through their door. I would recommend them a thousand percent to anyone who has fur babies! Read Less

The doctors and staff at Northpoint have just gone above and beyond on so many occasions for my fur babies. I can not thank them enough. I had previously used a vet I absolutely swore by and ended up having many bad experiences. Northpoint changed that around immediately! I will never take my animals anywhere else! I wish I knew the names of particular people to thank but honestly all of them have been unbelievable. Thank you all so much for all you do!!! Love the Serna/Chittenden residenceRead Less

They saved my Diabetic Kitty in an Emergency on Christmas Eve last year! I was hysterical for my poor kitty, and I really didn't know how I was gonna pay for the bill... a Christmas angel Kitty covered HALF my bill!!! I couldn't be More thankful! !!!! Read Less

The vets saved my cat's life period. They saved him from lots of pain with a broken and dislocated jaw. The receptionists were patient with me freaking out and the vets were fantastic. Although it was an expensive procedure it was well below the original estimated cost. I believe they really cut me some slack there. Thanks so much Panther is back to following me everywhere.Read Less

scam me once shame on you, twice, shame on me....Donot bring your pet to Northpointe, if they can overcharge you they will, what they quote you is not what you end up paying at all. I made the mistake twice. The doctors were not thorough with lab results and treatments they recommended did not benefit my pet. My first time there, dental work was recommended for my cat that they said had renal failure and had lost 5lbs! I paid $500 and when my cat continued to decline and i called about 3 weeks later, I was told maybe it was her time. I sought care elsewhere and was told her kidneys were fine. She died later that week too far gone to help. If you do go there make sure you have them tell you what treatments they are using and how much they will cost. I was charged for 2 one hour oxygen "therapies" at $300 an hour! without my consent. for 24 hours I paid $1700 after being quoted 300-600. Its clear money is their number one concern, not your pet. Seek after hours care outside of town, establish an emergency vet prior to your pet becoming ill, this place clearly took advantage of my love for my pet. Read Less