Alpenglow Veterinary Specialty Emergency Center
Boulder, Colorado
Services
Cardiology
Neurology
Oncology
Surgery
Reviews
Benjamin Lieberman
27 Apr 2020
REPORT
Dr. Booth,
We feel that Alpenglow exploited us for our money and did not care for our sick dog in a professional or respectful manner that resulted in an early death of a dog less than one year of ag...
Dr. Booth,
We feel that Alpenglow exploited us for our money and did not care for our sick dog in a professional or respectful manner that resulted in an early death of a dog less than one year of age.
You recently treated our golden doodle, Neo; unsuccessfully. You and your associate, Dr. Carolyn Andrews conducted many expensive tests and procedures to determine what may be the causative factor for Neo’s illness yet we never were told of any potential diagnosis.
We brought him to the clinic on Saturday, September 7th and removed him on Monday, September 9th when we were informed that he would need to be transported to a Longmont clinic. We were not informed that he may need to be transferred to the Longmont clinic until Sunday evening and in addition that he would need to be picked up at 6 am on Monday.
After picking up Neo on Monday morning, we took him to Arvada Animal Urgent Care. The veterinarian examined him and confided with her staff, they conducted a few inexpensive, routine blood tests while providing palliative care; after less than half a day of care, they informed us that they strongly suspected Neo had Parvovirus.
I reviewed the disease on the internet and every one of the symptoms described and listed for the disease matched Neo’s symptoms and condition. I asked the vet, how could Neo have the disease when he had been immunized? The vet said that sometimes immunization does not take.
I must say, that I am bitter that he was not diagnosed by Alpenglow’s Clinic before it was too late to render effective palliative care. My question for you so that I can understand your perspective, is why didn’t the clinic suspect Parvovirus or other hemorrhagic viral disease much earlier when Neo displayed all of the classical conditions. Furthermore, when I spoke with more experienced dog owners and was describing the symptoms, before I mentioned any possible diagnosis, they already mentioned that it sounded like Parvovirus.
L Danser
11 Jul 2019
REPORT
Booked an appointment based upon a referral for our large older dog that has arthritis and a torn ligament in her leg. It is hard for her to travel in the car in her condition. My husband took the af...
Booked an appointment based upon a referral for our large older dog that has arthritis and a torn ligament in her leg. It is hard for her to travel in the car in her condition. My husband took the afternoon off work for her appointment. They waited in an examination room for an hour and 20 minutes (not ideal for my dog in her condition) and no one even came in to check on them or explain why there was a delay so he decided to leave. When he left they told him they were sorry but they double booked. They could have told him that when he arrived, or called us beforehand, so he could have decided what to do. What a waste of an afternoon and now my dog can barely walk after this ordeal.
Communication goes a long way in situations like this but it appears they don't care.
Linda Perkins
22 Jun 2018
REPORT
I cannot believe the ratings on this “House of Horrors “. Obviously they get all their friends to post. STAY FAR, FAR AWAY FROM HERE! Very substandard care at OUTRAGEOUS prices. Shame on the Vets who...
I cannot believe the ratings on this “House of Horrors “. Obviously they get all their friends to post. STAY FAR, FAR AWAY FROM HERE! Very substandard care at OUTRAGEOUS prices. Shame on the Vets who work here and shame on the owners. Go to emergency vet on 30th near Best Buy. Go anywhere but here.
Rebecca Hayden
3 Jun 2018
REPORT
Fantastic staff. The reception is incredibly warm and caring, even chatting with me as I was upset while I waited to hear about some test results for my dog. The doctors are also great. Very explanato...
Fantastic staff. The reception is incredibly warm and caring, even chatting with me as I was upset while I waited to hear about some test results for my dog. The doctors are also great. Very explanatory and helpful while you’re there, and even in the post-op portion of things. Dr. Nolan has been great with checking in on my dog to help me find the best treatment plan for her. Yes, sometimes the wait is long, but that is typical of most ERs. Incredibly grateful to have found such an attentive and caring staff for my pup.
Braden Alsnauer
23 May 2018
REPORT
I had to bring my cat Champ in for a urinary obstruction. Anyone who has gone through this knows what a terrifying and uncertain predicament this can be for the animal. Everyone I dealt with was extre...
I had to bring my cat Champ in for a urinary obstruction. Anyone who has gone through this knows what a terrifying and uncertain predicament this can be for the animal. Everyone I dealt with was extremely empathetic, honest and kind. I was overbearing and called multiple times a day, came in to visit Champ, and had many questions regarding options, pricing etc. I feel confident that they gave Champ great care. Sure it cost a lot but I felt that it was all appropriate and always in the best interest of my cat. He’s on the mend now and we’re both very happy.
w sully
21 May 2018
REPORT
I decided to wait a day to allow emotions to settle in order to be fair on this review. The initial call was met with politeness and assurance that we should & WOULD be seen right away. Nothing was ...
I decided to wait a day to allow emotions to settle in order to be fair on this review. The initial call was met with politeness and assurance that we should & WOULD be seen right away. Nothing was further from the truth. The concept of triage applies to ER visits, this is commonplace and acceptable. What is not acceptable is to leave both owners and animals sitting in a strange room, zero communication, zero de-escalation, and zero consideration for animals state of being. Some animals do well in strange settings, most do not especially when already under duress. My dog was taken from me with the false pretense he was going to be stabilized and treating immediately. Not brought back to a tiny metal cage, watching other animals be cut open or worse barking/crying, left in his own puddle of drool and fear for over 60 min. I implore anyone going to any vet to be your animals voice. If your child told you their doctor left them strapped in a dentist chair while he over filled schedule with other patients, would you not speak up? Animals find strange places frightening, don't think for a moment these vets will care for them as you would. Remember they work for you, not the other way around.
Chrissy Bronn
23 Apr 2018
REPORT
My precious cat was attacked by a pit bull, I was an emotional wreck and they not only took great care of my baby but they made sure I was ok too. Highly recommended ❤️
Kat Barr
30 Mar 2018
REPORT
Alpenglow is a wonderful emergency vet! My dog and I went there last night, as she had a deep gash in her leg. We received high-quality care from the wonderful team from start to finish, from the fron...
Alpenglow is a wonderful emergency vet! My dog and I went there last night, as she had a deep gash in her leg. We received high-quality care from the wonderful team from start to finish, from the front desk to checking out. My dog is dog aggressive, and they handled my concerns about her being around other animals very well — I had no worries. The visit ended up taking less time and costing quite a bit less than they initially quoted, which was also really great. I would definitely recommend this as an emergency vet if you need one!
Julie Van Horn
9 Mar 2018
REPORT
Dr. Hanes took Very good care of my boy Marco. He was very compassionate and explained everything to us completely so we understood our options. I recommend him and Alpenglow to anyone needing emergen...
Dr. Hanes took Very good care of my boy Marco. He was very compassionate and explained everything to us completely so we understood our options. I recommend him and Alpenglow to anyone needing emergency care for their furbabies.
Dan Rosen
12 Feb 2018
REPORT
I brought my dog in on a Sunday morning, all Saturday and Sunday are considered ER hours. It took 2.5 hours before a vet saw us and it's now 3 hours and I'm still waiting for the tech to take x-rays. ...
I brought my dog in on a Sunday morning, all Saturday and Sunday are considered ER hours. It took 2.5 hours before a vet saw us and it's now 3 hours and I'm still waiting for the tech to take x-rays. My dog has had liquid stool for 2.5 days and bloody stool for 1 day and it may not be the most urgent emergency but he's been dry heaving all morning and even vomited while we have been waiting. I should have driven to Denver because it would have taken less time.
UPDATE: It took 4 hours 15 minutes from the time we entered until the time we left. It's now Monday and I'm waiting for the to provide a prescription for GI food because he, who is normally not a picky eater, won't eat chicken or rice at the moment and he hasn't eaten since Saturday.
Patrick Romano
9 Jan 2018
REPORT
These folks are absolutely amazing. Absolutely the best place you can go if your little furry friend needs some attention. Every person we have dealt with is as compassionate with our animals as we ...
These folks are absolutely amazing. Absolutely the best place you can go if your little furry friend needs some attention. Every person we have dealt with is as compassionate with our animals as we are.
mr manager
4 Dec 2017
REPORT
Excellent service. My smaller dog was viciously attacked by a larger, mean dog. He sustained some fang wounds that needed attention. my guy needed a drain put in the wound to help prevent infection...
Excellent service. My smaller dog was viciously attacked by a larger, mean dog. He sustained some fang wounds that needed attention. my guy needed a drain put in the wound to help prevent infection. They let me know things were going as the visit progressed, and gave me an estimate of the charges before proceeding with any procedure. They gave great discharge info and great anticipatory guidance for the recovery ahead. The time before this, they were similarly great and very nice, as well as efficient.
This is the place to go when your pet has an emergency that you vet is closed or is of higher acuity.
Meleanie Schafer
19 Apr 2017
REPORT
We were referred to Alpenglow after our poor sweet Shepherd/Bernese was hit by a car. She had a broken leg and needed extensive surgery. I don't even know how to begin to express my gratitude for the ...
We were referred to Alpenglow after our poor sweet Shepherd/Bernese was hit by a car. She had a broken leg and needed extensive surgery. I don't even know how to begin to express my gratitude for the staff at this specialty emergency vet center! They met us at the car upon arrival and assisted us in getting her inside. She was examined thoroughly and expediently. The doctor came into the room and spoke with us giving us the entire rundown of the extent of her injuries and what we could expect in treatment and cost. The orthopedic surgeon is top notch and has kept us completely in the loop on our options, his recommendations, and all of her post care. He is the one that sees her to adjust her pins/screws and bandage changes. We always felt very comfortable walking away when we visited her as an 'inpatient' as we knew she could not be in better hands! The ENTIRE staff is so incredibly caring and highly competent! We are so glad that Alpenglow was there for us, and they continue to be as we journey through the healing process. HIGHLY RECOMMEND!!! 5 STARS ALL THE WAY!!
Virginia E
5 Apr 2017
REPORT
Was referred to Alpenglow for my dog who was having fluid buildup around her heart. The Cardiology team was great explaining the cause and the need for surgery. The Surgery team did the surgery on my ...
Was referred to Alpenglow for my dog who was having fluid buildup around her heart. The Cardiology team was great explaining the cause and the need for surgery. The Surgery team did the surgery on my dog a week later to relieve the fluid build up. They took great care of my dog, explained everything to me and kept me informed how she was doing. they have checked up on her several times. My dog is doing great and I am so thankful for the great care she got from Alpenglow.
Our dog was hit by a car on the 3rd of July. After being stabilized at our local vet clinic, she was transported to Alpenglow for care over the holiday weekend. Alpenglow did a wonderful job. They ...
Our dog was hit by a car on the 3rd of July. After being stabilized at our local vet clinic, she was transported to Alpenglow for care over the holiday weekend. Alpenglow did a wonderful job. They kept us up to date on her status and were very kind during visiting hours. She spend 3 days with Alpine before being discharged to us. Sure-it was expensive but Alpine offers a very high level of care 24-7 and emergency services and constant care such as our pup required, are always costly. I would recommend Alpenglow without hesitation!
Dean Martin
20 Feb 2017
REPORT
Was charged over $1000 for a handful of x-rays and a blood test during regular business hours. The results of tests were never shared with me, only a conclusion that nothing was wrong...my animal cou...
Was charged over $1000 for a handful of x-rays and a blood test during regular business hours. The results of tests were never shared with me, only a conclusion that nothing was wrong...my animal could have been taken into another room for a few minutes and had no tests done to him as far as I know. Was quoted $650, final bill 50% higher with absolutely no explanation as to why. Visit was about an hour total, spent less than 10 minutes talking with the vet/assistants. Now I'm out a lot of money and not any closer to finding out what is wrong with my pet. I thought taking my animal in to specialists would get to the bottom of it, but clearly they are better specialists at getting to the bottom of my wallet.
Steve M.
20 Feb 2017
REPORT
Was charged over $1000 for a handful of x-rays and a blood test during regular business hours. The results of tests were never shared with me, only a conclusion that nothing was wrong...my animal cou...
Was charged over $1000 for a handful of x-rays and a blood test during regular business hours. The results of tests were never shared with me, only a conclusion that nothing was wrong...my animal could have been taken into another room for a few minutes and had no tests done to him as far as I know. Was quoted $650, final bill 50% higher with absolutely no explanation as to why. Visit was about an hour total, spent less than 10 minutes talking with the vet/assistants. Now I'm out a lot of money and not any closer to finding out what is wrong with my pet. I thought taking my animal in to specialists would get to the bottom of it, but clearly they are better specialists at getting to the bottom of my wallet.
Larry M
15 Feb 2017
REPORT
Wow. It was amazing to have the best professional help when our dear doggie was in such pitiful shape when we brought him in, very late on a Sunday night no less. These folks got to him right away and...
Wow. It was amazing to have the best professional help when our dear doggie was in such pitiful shape when we brought him in, very late on a Sunday night no less. These folks got to him right away and the Vet was already giving him the once over, just having come out of surgery. Great explanation for what was going on and the advice and medication was spot on. Our dog fully recovered in just a few days. If that wasn't enough, these folks took the time to call and see how he was doing! Talk about service with a smile - haven't seen that for a long time. What an awesome place - 5 stars all around - thank you!!
Corin O'Connell
10 Feb 2017
REPORT
I've used Alpenglow for enough panicked emergencies where they lovingly saved my dogs that I finally feel compelled to write a review (that I should have done a long time ago).
A couple years ago on...
I've used Alpenglow for enough panicked emergencies where they lovingly saved my dogs that I finally feel compelled to write a review (that I should have done a long time ago).
A couple years ago one my dogs came down with IMHA which is a blood disease where the white blood cells attack the red blood cells. Needless to say it's often fatal and very scary. The Alpenglow team did an incredible job of healing our poor pup in a loving and caring way including lots of emotional support for me, my wife and our distraught kids. Our dachshund ended up spending 10 or 11 days with them. Frequent visiting hours and a great staff were critical to making the whole experience bearable. After she was released from Alpenglow their vets worked very closely with our regular vet for another 4 months (with no additional bills!) as she continued to need regular blood draws and weekly check-ins.
We've had a number of other late night and weekend emergency visits to address all the usual sprains, choking on chicken bones and other scary things that dogs do to themselves - always after the regular vet is closed. In every case they've been fast, comforting and effective. On my last panicked visit there with a choking dog I called from the car and said I was coming and based only on my caller id they had pulled up all the records on my border collie and had a vet waiting to treat her for choking on a bone stuck in her throat.
I highly recommend Alpenglow and I trust them with the lives of all three of my dogs.
Leilani Luke
7 Jan 2017
REPORT
Alpenglow's staff, I mean from front desk help to nurses and doctors took very special care of my dog as if it was their own pet. I found this to be very reassuring that my pet was going to get the be...
Alpenglow's staff, I mean from front desk help to nurses and doctors took very special care of my dog as if it was their own pet. I found this to be very reassuring that my pet was going to get the best care while he was in their hands. Even though I had some very sad news about my dog's prognosis, the doctor on duty was very gentle in giving me options. I really felt like they were part of my family and also felt the heavy heart I was feeling... They also said if there was anything they could help me out with that I should not hesitate to call. This is truly a great place to bring your animal in need of emergency care.
Also, they were very thorough in their findings as I appreciated they did not rule anything out when reporting their findings about my dog... I would take my next animal there if I had an emergency.
Laura Melillo
6 Jan 2017
REPORT
I am so thankful for the amazing care offered by the Alpenglow staff. I brought my dog into Alpenglow on a holiday weekend, because my regular vet was closed. I thought she had a minor stomach bug. ...
I am so thankful for the amazing care offered by the Alpenglow staff. I brought my dog into Alpenglow on a holiday weekend, because my regular vet was closed. I thought she had a minor stomach bug. Dr. Booth recommended further tests, and thank goodness he did. An X-ray showed a bleeding mass on her spleen. They were able to take her into surgery within a couple hours, and she is now recovering well. I was able to call to check in on my dog at any hour. I found all of the staff to be caring, communicative, and gentle. My second dog also sees a cardiologist at Alpenglow, so I have now had experience with both their specialists and emergency services -- Both services are top notch. I am new to Boulder, and so grateful to have Alpenglow in my community. I would recommend them to any pet owner.
Lydia D.
5 Jul 2016
REPORT
Went on a Sunday, my puppy was fecal tested and was told if results were positive I would need an anti-parasitic for girardia. The results were accidentally "recycled" without anyone looking at them...
Went on a Sunday, my puppy was fecal tested and was told if results were positive I would need an anti-parasitic for girardia. The results were accidentally "recycled" without anyone looking at them so I did not get a call back, nor the medication I needed. I called twice to get results and ask for the medication but the treating doctor did not put it in the chart and left for vacation. After my dog's condition worsened I called 5 times with no call back, so I had to take her elsewhere where she received the medication and recovered just fine. I got lots of apologies but as soon as I asked for money back they quit returning my calls. Happy I took her elsewhere and got proper treatment. This place was a complete waste of my time and money.
Susanne Tauger
8 May 2016
REPORT
Alpenglow has (fortunately or unfortunately) become our "go to" emergency clinic...and we feel so grateful for all the wonderful care they've provided for all our dogs and cats since they opened. Ever...
Alpenglow has (fortunately or unfortunately) become our "go to" emergency clinic...and we feel so grateful for all the wonderful care they've provided for all our dogs and cats since they opened. Everyone at Alpenglow is compassionate, professional, and so highly skilled. We strongly recommend this clinic!!!
Rebecca Louzan
20 Apr 2016
REPORT
This past Fall my little pug of over fifteen years, Mugsy was ready to leave this world. For a very difficult and painful decision, I feel incredibly blessed to have had Dr. Matt Booth caring for Mugs...
This past Fall my little pug of over fifteen years, Mugsy was ready to leave this world. For a very difficult and painful decision, I feel incredibly blessed to have had Dr. Matt Booth caring for Mugsy and our family. Dr. Booth was truly amazing during this experience. I felt complete confidence that he would help guide us through the process, and make the right decisions. Dr. Booth went above beyond for me and my family. He was wonderful with my stepkids, explaining exactly what was going to happen in a way they could understand, and was incredibly honorable, gentle and empathetic to all of us. Mugsy passed away in absolute comfort and with love surrounding him, and I will be forever grateful to Dr. Booth for his care of us all.
Kenneth Hotard
4 Apr 2016
REPORT
My dog ingested ibuprofen, highly toxic to dogs, and was in sever distress Sunday afternoon. I first contacted Alpenglow by phone and was directed to contact ASPCA poison control directly at a lower c...
My dog ingested ibuprofen, highly toxic to dogs, and was in sever distress Sunday afternoon. I first contacted Alpenglow by phone and was directed to contact ASPCA poison control directly at a lower cost than if Alpenglow made the call. During my time at Alpenglow for my dog to be treated, the staff, nurses and veterinarians were professional, thorough and compassionate while keeping me fully informed about my pet's status. I really appreciate that while I was informed my pet could stay overnight for continued treatment and monitoring at Alpenglow I was made aware of what home treatment I would need to perform and encouraged I could easily address my dog's needs. It wasn't about the money, it was all about my pet's well-being. Thanks, Alpenglow.
Rebecca Mercer
2 Apr 2016
REPORT
We were referred to Alpenglow for a blood transfusion after our Lola was diagnosed with IMHA and she ended up being hospitalized there for the next 7 days. We are beyond thankful that we ended up at A...
We were referred to Alpenglow for a blood transfusion after our Lola was diagnosed with IMHA and she ended up being hospitalized there for the next 7 days. We are beyond thankful that we ended up at Alpenglow; otherwise, I don't think that Lola would be with us today. Dr. Kelly Monahan and Dr. Ben Nolan are excellent internists and are experts in treating this horrible disease. They spent a lot of time with us explaining the disease process and answered all our questions thoroughly. Daily updates were also provided to us on Lola's condition. The vet techs were very competent, professional, and compassionate. We felt that they genuinely cared about Lola and were rooting for her to overcome this dreadful disease. I loved how Lola had her own nurse! They also were very flexible with us In letting us visit her, too. It was quite daunting to be discharged on 9 medications but the vet tech spent a long time going over the meds and they even prepared a booklet with a medication schedule. It was a Godsend. Our experience felt more like a "human hospital" than an "animal hospital". We still have a long road ahead with this disease, but Lola is home and happy. Going forward, every day that we have with her is a bonus and a gift. This disease literally came out of nowhere..like a thief in the night..and our furry baby went from an ornery, playful schnauzer to a critically ill dog barely clinging to life. We were devastated and not prepared to lose her. We will be forever grateful to ALL at Alpenglow who helped save her life!
Lisa Range
31 Mar 2016
REPORT
My experience here on a Saturday evening was that the staff was careful and considerate with me and my dog. The veterinary technicians and veterinarian asked a lot of questions and was thorough in th...
My experience here on a Saturday evening was that the staff was careful and considerate with me and my dog. The veterinary technicians and veterinarian asked a lot of questions and was thorough in their checking out of our case. I felt they did a good job explaining the risks and possibilities and recommending a course of action. They were able to quote a price to me which is more than I can say for my doctor! The facility itself was clean and comfortable and made waiting easier. Thanks Alpenglow!
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Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
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08:00AM-18:00PM
Friday
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Alpenglow Veterinary Specialty Emergency Center
Boulder, Colorado
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Services
Cardiology
Neurology
Oncology
Surgery
Reviews
Benjamin Lieberman
27 Apr 2020
Dr. Booth,
We feel that Alpenglow exploited us for our money and did not care for our sick dog in a professional or respectful manner that resulted in an early death of a dog less than one year of ag...
Dr. Booth,
We feel that Alpenglow exploited us for our money and did not care for our sick dog in a professional or respectful manner that resulted in an early death of a dog less than one year of age.
You recently treated our golden doodle, Neo; unsuccessfully. You and your associate, Dr. Carolyn Andrews conducted many expensive tests and procedures to determine what may be the causative factor for Neo’s illness yet we never were told of any potential diagnosis.
We brought him to the clinic on Saturday, September 7th and removed him on Monday, September 9th when we were informed that he would need to be transported to a Longmont clinic. We were not informed that he may need to be transferred to the Longmont clinic until Sunday evening and in addition that he would need to be picked up at 6 am on Monday.
After picking up Neo on Monday morning, we took him to Arvada Animal Urgent Care. The veterinarian examined him and confided with her staff, they conducted a few inexpensive, routine blood tests while providing palliative care; after less than half a day of care, they informed us that they strongly suspected Neo had Parvovirus.
I reviewed the disease on the internet and every one of the symptoms described and listed for the disease matched Neo’s symptoms and condition. I asked the vet, how could Neo have the disease when he had been immunized? The vet said that sometimes immunization does not take.
I must say, that I am bitter that he was not diagnosed by Alpenglow’s Clinic before it was too late to render effective palliative care. My question for you so that I can understand your perspective, is why didn’t the clinic suspect Parvovirus or other hemorrhagic viral disease much earlier when Neo displayed all of the classical conditions. Furthermore, when I spoke with more experienced dog owners and was describing the symptoms, before I mentioned any possible diagnosis, they already mentioned that it sounded like Parvovirus.
L Danser
11 Jul 2019
Booked an appointment based upon a referral for our large older dog that has arthritis and a torn ligament in her leg. It is hard for her to travel in the car in her condition. My husband took the af...
Booked an appointment based upon a referral for our large older dog that has arthritis and a torn ligament in her leg. It is hard for her to travel in the car in her condition. My husband took the afternoon off work for her appointment. They waited in an examination room for an hour and 20 minutes (not ideal for my dog in her condition) and no one even came in to check on them or explain why there was a delay so he decided to leave. When he left they told him they were sorry but they double booked. They could have told him that when he arrived, or called us beforehand, so he could have decided what to do. What a waste of an afternoon and now my dog can barely walk after this ordeal.
Communication goes a long way in situations like this but it appears they don't care.
Linda Perkins
22 Jun 2018
I cannot believe the ratings on this “House of Horrors “. Obviously they get all their friends to post. STAY FAR, FAR AWAY FROM HERE! Very substandard care at OUTRAGEOUS prices. Shame on the Vets who...
I cannot believe the ratings on this “House of Horrors “. Obviously they get all their friends to post. STAY FAR, FAR AWAY FROM HERE! Very substandard care at OUTRAGEOUS prices. Shame on the Vets who work here and shame on the owners. Go to emergency vet on 30th near Best Buy. Go anywhere but here.
Rebecca Hayden
3 Jun 2018
Fantastic staff. The reception is incredibly warm and caring, even chatting with me as I was upset while I waited to hear about some test results for my dog. The doctors are also great. Very explanato...
Fantastic staff. The reception is incredibly warm and caring, even chatting with me as I was upset while I waited to hear about some test results for my dog. The doctors are also great. Very explanatory and helpful while you’re there, and even in the post-op portion of things. Dr. Nolan has been great with checking in on my dog to help me find the best treatment plan for her. Yes, sometimes the wait is long, but that is typical of most ERs. Incredibly grateful to have found such an attentive and caring staff for my pup.
Braden Alsnauer
23 May 2018
I had to bring my cat Champ in for a urinary obstruction. Anyone who has gone through this knows what a terrifying and uncertain predicament this can be for the animal. Everyone I dealt with was extre...
I had to bring my cat Champ in for a urinary obstruction. Anyone who has gone through this knows what a terrifying and uncertain predicament this can be for the animal. Everyone I dealt with was extremely empathetic, honest and kind. I was overbearing and called multiple times a day, came in to visit Champ, and had many questions regarding options, pricing etc. I feel confident that they gave Champ great care. Sure it cost a lot but I felt that it was all appropriate and always in the best interest of my cat. He’s on the mend now and we’re both very happy.
w sully
21 May 2018
I decided to wait a day to allow emotions to settle in order to be fair on this review. The initial call was met with politeness and assurance that we should & WOULD be seen right away. Nothing was ...
I decided to wait a day to allow emotions to settle in order to be fair on this review. The initial call was met with politeness and assurance that we should & WOULD be seen right away. Nothing was further from the truth. The concept of triage applies to ER visits, this is commonplace and acceptable. What is not acceptable is to leave both owners and animals sitting in a strange room, zero communication, zero de-escalation, and zero consideration for animals state of being. Some animals do well in strange settings, most do not especially when already under duress. My dog was taken from me with the false pretense he was going to be stabilized and treating immediately. Not brought back to a tiny metal cage, watching other animals be cut open or worse barking/crying, left in his own puddle of drool and fear for over 60 min. I implore anyone going to any vet to be your animals voice. If your child told you their doctor left them strapped in a dentist chair while he over filled schedule with other patients, would you not speak up? Animals find strange places frightening, don't think for a moment these vets will care for them as you would. Remember they work for you, not the other way around.
Chrissy Bronn
23 Apr 2018
My precious cat was attacked by a pit bull, I was an emotional wreck and they not only took great care of my baby but they made sure I was ok too. Highly recommended ❤️
Kat Barr
30 Mar 2018
Alpenglow is a wonderful emergency vet! My dog and I went there last night, as she had a deep gash in her leg. We received high-quality care from the wonderful team from start to finish, from the fron...
Alpenglow is a wonderful emergency vet! My dog and I went there last night, as she had a deep gash in her leg. We received high-quality care from the wonderful team from start to finish, from the front desk to checking out. My dog is dog aggressive, and they handled my concerns about her being around other animals very well — I had no worries. The visit ended up taking less time and costing quite a bit less than they initially quoted, which was also really great. I would definitely recommend this as an emergency vet if you need one!
Julie Van Horn
9 Mar 2018
Dr. Hanes took Very good care of my boy Marco. He was very compassionate and explained everything to us completely so we understood our options. I recommend him and Alpenglow to anyone needing emergen...
Dr. Hanes took Very good care of my boy Marco. He was very compassionate and explained everything to us completely so we understood our options. I recommend him and Alpenglow to anyone needing emergency care for their furbabies.
Dan Rosen
12 Feb 2018
I brought my dog in on a Sunday morning, all Saturday and Sunday are considered ER hours. It took 2.5 hours before a vet saw us and it's now 3 hours and I'm still waiting for the tech to take x-rays. ...
I brought my dog in on a Sunday morning, all Saturday and Sunday are considered ER hours. It took 2.5 hours before a vet saw us and it's now 3 hours and I'm still waiting for the tech to take x-rays. My dog has had liquid stool for 2.5 days and bloody stool for 1 day and it may not be the most urgent emergency but he's been dry heaving all morning and even vomited while we have been waiting. I should have driven to Denver because it would have taken less time.
UPDATE: It took 4 hours 15 minutes from the time we entered until the time we left. It's now Monday and I'm waiting for the to provide a prescription for GI food because he, who is normally not a picky eater, won't eat chicken or rice at the moment and he hasn't eaten since Saturday.
Patrick Romano
9 Jan 2018
These folks are absolutely amazing. Absolutely the best place you can go if your little furry friend needs some attention. Every person we have dealt with is as compassionate with our animals as we ...
These folks are absolutely amazing. Absolutely the best place you can go if your little furry friend needs some attention. Every person we have dealt with is as compassionate with our animals as we are.
mr manager
4 Dec 2017
Excellent service. My smaller dog was viciously attacked by a larger, mean dog. He sustained some fang wounds that needed attention. my guy needed a drain put in the wound to help prevent infection...
Excellent service. My smaller dog was viciously attacked by a larger, mean dog. He sustained some fang wounds that needed attention. my guy needed a drain put in the wound to help prevent infection. They let me know things were going as the visit progressed, and gave me an estimate of the charges before proceeding with any procedure. They gave great discharge info and great anticipatory guidance for the recovery ahead. The time before this, they were similarly great and very nice, as well as efficient.
This is the place to go when your pet has an emergency that you vet is closed or is of higher acuity.
Meleanie Schafer
19 Apr 2017
We were referred to Alpenglow after our poor sweet Shepherd/Bernese was hit by a car. She had a broken leg and needed extensive surgery. I don't even know how to begin to express my gratitude for the ...
We were referred to Alpenglow after our poor sweet Shepherd/Bernese was hit by a car. She had a broken leg and needed extensive surgery. I don't even know how to begin to express my gratitude for the staff at this specialty emergency vet center! They met us at the car upon arrival and assisted us in getting her inside. She was examined thoroughly and expediently. The doctor came into the room and spoke with us giving us the entire rundown of the extent of her injuries and what we could expect in treatment and cost. The orthopedic surgeon is top notch and has kept us completely in the loop on our options, his recommendations, and all of her post care. He is the one that sees her to adjust her pins/screws and bandage changes. We always felt very comfortable walking away when we visited her as an 'inpatient' as we knew she could not be in better hands! The ENTIRE staff is so incredibly caring and highly competent! We are so glad that Alpenglow was there for us, and they continue to be as we journey through the healing process. HIGHLY RECOMMEND!!! 5 STARS ALL THE WAY!!
Virginia E
5 Apr 2017
Was referred to Alpenglow for my dog who was having fluid buildup around her heart. The Cardiology team was great explaining the cause and the need for surgery. The Surgery team did the surgery on my ...
Was referred to Alpenglow for my dog who was having fluid buildup around her heart. The Cardiology team was great explaining the cause and the need for surgery. The Surgery team did the surgery on my dog a week later to relieve the fluid build up. They took great care of my dog, explained everything to me and kept me informed how she was doing. they have checked up on her several times. My dog is doing great and I am so thankful for the great care she got from Alpenglow.
susan [email protected]
23 Mar 2017
Our dog was hit by a car on the 3rd of July. After being stabilized at our local vet clinic, she was transported to Alpenglow for care over the holiday weekend. Alpenglow did a wonderful job. They ...
Our dog was hit by a car on the 3rd of July. After being stabilized at our local vet clinic, she was transported to Alpenglow for care over the holiday weekend. Alpenglow did a wonderful job. They kept us up to date on her status and were very kind during visiting hours. She spend 3 days with Alpine before being discharged to us. Sure-it was expensive but Alpine offers a very high level of care 24-7 and emergency services and constant care such as our pup required, are always costly. I would recommend Alpenglow without hesitation!
Dean Martin
20 Feb 2017
Was charged over $1000 for a handful of x-rays and a blood test during regular business hours. The results of tests were never shared with me, only a conclusion that nothing was wrong...my animal cou...
Was charged over $1000 for a handful of x-rays and a blood test during regular business hours. The results of tests were never shared with me, only a conclusion that nothing was wrong...my animal could have been taken into another room for a few minutes and had no tests done to him as far as I know. Was quoted $650, final bill 50% higher with absolutely no explanation as to why. Visit was about an hour total, spent less than 10 minutes talking with the vet/assistants. Now I'm out a lot of money and not any closer to finding out what is wrong with my pet. I thought taking my animal in to specialists would get to the bottom of it, but clearly they are better specialists at getting to the bottom of my wallet.
Steve M.
20 Feb 2017
Was charged over $1000 for a handful of x-rays and a blood test during regular business hours. The results of tests were never shared with me, only a conclusion that nothing was wrong...my animal cou...
Was charged over $1000 for a handful of x-rays and a blood test during regular business hours. The results of tests were never shared with me, only a conclusion that nothing was wrong...my animal could have been taken into another room for a few minutes and had no tests done to him as far as I know. Was quoted $650, final bill 50% higher with absolutely no explanation as to why. Visit was about an hour total, spent less than 10 minutes talking with the vet/assistants. Now I'm out a lot of money and not any closer to finding out what is wrong with my pet. I thought taking my animal in to specialists would get to the bottom of it, but clearly they are better specialists at getting to the bottom of my wallet.
Larry M
15 Feb 2017
Wow. It was amazing to have the best professional help when our dear doggie was in such pitiful shape when we brought him in, very late on a Sunday night no less. These folks got to him right away and...
Wow. It was amazing to have the best professional help when our dear doggie was in such pitiful shape when we brought him in, very late on a Sunday night no less. These folks got to him right away and the Vet was already giving him the once over, just having come out of surgery. Great explanation for what was going on and the advice and medication was spot on. Our dog fully recovered in just a few days. If that wasn't enough, these folks took the time to call and see how he was doing! Talk about service with a smile - haven't seen that for a long time. What an awesome place - 5 stars all around - thank you!!
Corin O'Connell
10 Feb 2017
I've used Alpenglow for enough panicked emergencies where they lovingly saved my dogs that I finally feel compelled to write a review (that I should have done a long time ago).
A couple years ago on...
I've used Alpenglow for enough panicked emergencies where they lovingly saved my dogs that I finally feel compelled to write a review (that I should have done a long time ago).
A couple years ago one my dogs came down with IMHA which is a blood disease where the white blood cells attack the red blood cells. Needless to say it's often fatal and very scary. The Alpenglow team did an incredible job of healing our poor pup in a loving and caring way including lots of emotional support for me, my wife and our distraught kids. Our dachshund ended up spending 10 or 11 days with them. Frequent visiting hours and a great staff were critical to making the whole experience bearable. After she was released from Alpenglow their vets worked very closely with our regular vet for another 4 months (with no additional bills!) as she continued to need regular blood draws and weekly check-ins.
We've had a number of other late night and weekend emergency visits to address all the usual sprains, choking on chicken bones and other scary things that dogs do to themselves - always after the regular vet is closed. In every case they've been fast, comforting and effective. On my last panicked visit there with a choking dog I called from the car and said I was coming and based only on my caller id they had pulled up all the records on my border collie and had a vet waiting to treat her for choking on a bone stuck in her throat.
I highly recommend Alpenglow and I trust them with the lives of all three of my dogs.
Leilani Luke
7 Jan 2017
Alpenglow's staff, I mean from front desk help to nurses and doctors took very special care of my dog as if it was their own pet. I found this to be very reassuring that my pet was going to get the be...
Alpenglow's staff, I mean from front desk help to nurses and doctors took very special care of my dog as if it was their own pet. I found this to be very reassuring that my pet was going to get the best care while he was in their hands. Even though I had some very sad news about my dog's prognosis, the doctor on duty was very gentle in giving me options. I really felt like they were part of my family and also felt the heavy heart I was feeling... They also said if there was anything they could help me out with that I should not hesitate to call. This is truly a great place to bring your animal in need of emergency care.
Also, they were very thorough in their findings as I appreciated they did not rule anything out when reporting their findings about my dog... I would take my next animal there if I had an emergency.
Laura Melillo
6 Jan 2017
I am so thankful for the amazing care offered by the Alpenglow staff. I brought my dog into Alpenglow on a holiday weekend, because my regular vet was closed. I thought she had a minor stomach bug. ...
I am so thankful for the amazing care offered by the Alpenglow staff. I brought my dog into Alpenglow on a holiday weekend, because my regular vet was closed. I thought she had a minor stomach bug. Dr. Booth recommended further tests, and thank goodness he did. An X-ray showed a bleeding mass on her spleen. They were able to take her into surgery within a couple hours, and she is now recovering well. I was able to call to check in on my dog at any hour. I found all of the staff to be caring, communicative, and gentle. My second dog also sees a cardiologist at Alpenglow, so I have now had experience with both their specialists and emergency services -- Both services are top notch. I am new to Boulder, and so grateful to have Alpenglow in my community. I would recommend them to any pet owner.
Lydia D.
5 Jul 2016
Went on a Sunday, my puppy was fecal tested and was told if results were positive I would need an anti-parasitic for girardia. The results were accidentally "recycled" without anyone looking at them...
Went on a Sunday, my puppy was fecal tested and was told if results were positive I would need an anti-parasitic for girardia. The results were accidentally "recycled" without anyone looking at them so I did not get a call back, nor the medication I needed. I called twice to get results and ask for the medication but the treating doctor did not put it in the chart and left for vacation. After my dog's condition worsened I called 5 times with no call back, so I had to take her elsewhere where she received the medication and recovered just fine. I got lots of apologies but as soon as I asked for money back they quit returning my calls. Happy I took her elsewhere and got proper treatment. This place was a complete waste of my time and money.
Susanne Tauger
8 May 2016
Alpenglow has (fortunately or unfortunately) become our "go to" emergency clinic...and we feel so grateful for all the wonderful care they've provided for all our dogs and cats since they opened. Ever...
Alpenglow has (fortunately or unfortunately) become our "go to" emergency clinic...and we feel so grateful for all the wonderful care they've provided for all our dogs and cats since they opened. Everyone at Alpenglow is compassionate, professional, and so highly skilled. We strongly recommend this clinic!!!
Rebecca Louzan
20 Apr 2016
This past Fall my little pug of over fifteen years, Mugsy was ready to leave this world. For a very difficult and painful decision, I feel incredibly blessed to have had Dr. Matt Booth caring for Mugs...
This past Fall my little pug of over fifteen years, Mugsy was ready to leave this world. For a very difficult and painful decision, I feel incredibly blessed to have had Dr. Matt Booth caring for Mugsy and our family. Dr. Booth was truly amazing during this experience. I felt complete confidence that he would help guide us through the process, and make the right decisions. Dr. Booth went above beyond for me and my family. He was wonderful with my stepkids, explaining exactly what was going to happen in a way they could understand, and was incredibly honorable, gentle and empathetic to all of us. Mugsy passed away in absolute comfort and with love surrounding him, and I will be forever grateful to Dr. Booth for his care of us all.
Kenneth Hotard
4 Apr 2016
My dog ingested ibuprofen, highly toxic to dogs, and was in sever distress Sunday afternoon. I first contacted Alpenglow by phone and was directed to contact ASPCA poison control directly at a lower c...
My dog ingested ibuprofen, highly toxic to dogs, and was in sever distress Sunday afternoon. I first contacted Alpenglow by phone and was directed to contact ASPCA poison control directly at a lower cost than if Alpenglow made the call. During my time at Alpenglow for my dog to be treated, the staff, nurses and veterinarians were professional, thorough and compassionate while keeping me fully informed about my pet's status. I really appreciate that while I was informed my pet could stay overnight for continued treatment and monitoring at Alpenglow I was made aware of what home treatment I would need to perform and encouraged I could easily address my dog's needs. It wasn't about the money, it was all about my pet's well-being. Thanks, Alpenglow.
Rebecca Mercer
2 Apr 2016
We were referred to Alpenglow for a blood transfusion after our Lola was diagnosed with IMHA and she ended up being hospitalized there for the next 7 days. We are beyond thankful that we ended up at A...
We were referred to Alpenglow for a blood transfusion after our Lola was diagnosed with IMHA and she ended up being hospitalized there for the next 7 days. We are beyond thankful that we ended up at Alpenglow; otherwise, I don't think that Lola would be with us today. Dr. Kelly Monahan and Dr. Ben Nolan are excellent internists and are experts in treating this horrible disease. They spent a lot of time with us explaining the disease process and answered all our questions thoroughly. Daily updates were also provided to us on Lola's condition. The vet techs were very competent, professional, and compassionate. We felt that they genuinely cared about Lola and were rooting for her to overcome this dreadful disease. I loved how Lola had her own nurse! They also were very flexible with us In letting us visit her, too. It was quite daunting to be discharged on 9 medications but the vet tech spent a long time going over the meds and they even prepared a booklet with a medication schedule. It was a Godsend. Our experience felt more like a "human hospital" than an "animal hospital". We still have a long road ahead with this disease, but Lola is home and happy. Going forward, every day that we have with her is a bonus and a gift. This disease literally came out of nowhere..like a thief in the night..and our furry baby went from an ornery, playful schnauzer to a critically ill dog barely clinging to life. We were devastated and not prepared to lose her. We will be forever grateful to ALL at Alpenglow who helped save her life!
Lisa Range
31 Mar 2016
My experience here on a Saturday evening was that the staff was careful and considerate with me and my dog. The veterinary technicians and veterinarian asked a lot of questions and was thorough in th...
My experience here on a Saturday evening was that the staff was careful and considerate with me and my dog. The veterinary technicians and veterinarian asked a lot of questions and was thorough in their checking out of our case. I felt they did a good job explaining the risks and possibilities and recommending a course of action. They were able to quote a price to me which is more than I can say for my doctor! The facility itself was clean and comfortable and made waiting easier. Thanks Alpenglow!
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