This review is for the front desk staff only. A disclaimer: both vets, Dr. Woods and Dr. Kalenzi, are fantastic, and all of the vet techs I have dealt with are great too.My dog suddenly began acting r... Read More
This review is for the front desk staff only. A disclaimer: both vets, Dr. Woods and Dr. Kalenzi, are fantastic, and all of the vet techs I have dealt with are great too.My dog suddenly began acting really strange a few weeks ago on a Friday morning, when I was leaving for work. Her balance was completely off, and she began throwing up, and acting like she couldn't breathe. I of course panicked and immediately got her in the car and drove to Broadway Animal Hospital, about 5 minutes from my house. I get there and my dog is getting worse and worse, and the girl at the front desk is shuffling papers around acting like she's doing something for a few minutes before she even acknowledges me. When I explain that something is really wrong with my dog, she looks annoyed and says she can't possibly get her in for an appointment. She tells me I can just leave my dog there and maybe they will get around to looking at her. As this was obviously not a good solution, she just shrugged and told me I could go to an emergency vet or something. She could absolutely not be bothered and showed no shred of decency to me or my dog who was rapidly declining. I just left and didn't even say anything.Thankfully, a phenomenal vet down the street immediately had us seen, and even had their vet race in to come see her, as it was just before their business hours. Long story short, the new vet, South Boulder Animal Hospital, saved my dog's life because of a rare brain illness, and the receptionist at Broadway Animal Hospital clearly did not have any compassion, people skills, sense of urgency and was completely and utterly incompetent.Though the vets here are outstanding, I will be taking my dogs elsewhere from now on, because I just can't take the risk with their lives, by putting them in the hands of their office staff. Don't risk it, your dog's life isn't worth it. Read Less