We've used the VCA for many years, I think 23 years. In every experience their professionalism has been wonderful. We've had 3 dogs during these years and the VCA was there for the normal, routine stuff, that anyone can handle, but also for those heartbreaking times we all dread. Their handling of those times is truly amazing. They understand the emotions you are going through and assist in whatever ways they are able to perform. They even do the small things that you would never think of, such as taking a paw print and posting the pet's name and date onto a casting to be flamed so that young kids have something to remember. Every staff member we've worked with over the years is a caring individual that loves animals and does all the things you need them to do to keep your family safe and complete. Read Less

Excellent experience! My dog got into an altercation with a dog poking his head through a fence shortly before the VCA's closing hours, yet they were happy to allow us to come in. As soon as we walked in, he was showered with love, very well cared for and treated by a team with clear passion, knowledge and expertise. The whole team was incredibly kind and caring. Very impressed! We will absolutely recommend this office and will surely return. 😀 Read Less

The doctors, technicians and front desk staff are all extremely helpful, knowledgeable and skilled. Dr. Schmidt saved my beloved Newfie when he was in a critical condition. All options were discussed so I could make the best decision for my pet. My decisions are respected and they cared about my pet's condition. Pablo has always been fantastic with all my pets. The front desk is always very friendly and helpful. Clinic is clean and inviting. Read Less

Every single encounter I've had with the VCA Animal Hospital has been above and beyond. Our first visit was unfortunately emergent that resulted in my family having to put our beloved dog Maizy down, but they were so kind and supportive throughout the very difficult few hours we were there. We have become consistent patients since then, taking each of our dogs there for continued care. My brother also brings his dog in for appointments. Each time the staff is very patient, kind, and knowledgeable. We will continue to bring our pets here in the years to come. Read Less

Over the past 3 years, every single encounter I have had at the Castle Rock VCA with my cats has been above my expectations. I first went to the hospital in an emergency situation. My cat had been given too much fluid during a preventative dental cleaning at another vet (who shall remain nameless) and was suffering acute heart failure. Though they did not know me or my cat, we were treated with immediate compassion and current care standards as soon as we arrived -- after hours. Sadly, I lost my cat that night, but not because the VCA didn't do their best. They then made all of the arrangements for me afterward, and the staff was so organized and caring, they made a difficult process bearable. I decided to take my other two cats to the VCA from then on. And since then, I have had only great experiences even though my cats are aging and have health problems. Both cats have had routine care, of course, but also surgeries and infections that required advanced care. I have found consistently that the VCA staff -- veterinarians, techs and admins -- are on top of their game. They listen carefully, offer multiple options when possible for care, and always follow up. In addition, they go above the requirements of care for you - the human involved - by making sure you understand what your animal needs and why. I have lived in two countries and three states since owning my cats. I have seen many vets under different circumstances and feel I can say with some degree of comparison that the VCA staff is the best all around that I have ever worked with. I would caution those who want only a shiny facility to make themselves feel they are getting the best care. The Castle Rock VCA offers advanced services with reasonable prices, and the staff makes sure you and your animals are cared for and want to return. I can't offer a higher recommendation. Read Less

Great veterinarians!!! Friendly doctors and staff, you can tell they truly love animals and care about their welfare. The Front Desk has scented bandanas that help soothe nervous pets. The clinic is very family friendly too, with toys for children to play with and hot coffee for the adults. I would highly recommend VCA for all your veterinarian needs!!! 😃😃😃😃😃 Read Less

We love the VCA Castle Rock. All three of our dogs love it here! It's so convenient to have the emergency 24 hour care available if needed. A one stop shop! They are affordable and take such good care of fur babies! Paws down, the best veterinarian in town! Thank you, VCA Castle Rock, for treating our dogs with nothing but the best care! Read Less

My wife and I have been going to VCA Douglas County for 6 years and they are the most caring Vets I could ask for. I have a 4lbs Chihuahua that had to have both rear legs repaired and Dr. Schmidt did the operation. She is the best. The staff is friendly, caring, and professional. The support staff is amazing. If you pet is more than a pet, VCA Douglas and Dr. Schmidt should be your Vet. Read Less

I have been bringing my pets to Douglas County VCA for over 10 years and I wouldn’t take them any place else! The staff is absolutely amazing and I love Dr Schmidt. I drive from the Tech Center just for nail trims because our dog feels so comfortable with everyone.....he jumps on the table all by himself! I’ve been to other VCA offices and Douglas County is by far the best!! Read Less

My beagle has suffered a weight problem ever since he was given to me as a young adult. The additional weight caused many problems as one could imagine. I took him to VCA in Castle Rock for another matter and expressed my concern over his weight. They recommended some tests and voila...he dropped 10% body weight and has so much energy. Thyroid. What a difference competent vets make in our pets lives. Thank you for caring and high level of professionalism. Hal Read Less

Horrible! These people could careless about your pet. I called last night asking how much to put my dog down she was dying and throwing up her insides. The get was so greedy and kept saying on top of the euthanasia cost, she wanted to do an exam. Clearly, this place just wants to suck all your money. No sympathy, do not waste time with these awful vets. I hate vcas! Read Less

We took our Dog in who had been seen there since she was a puppy for Emergency's. She was 12 years old. We had to put her down which was heart breaking in and of itself. We had been long standing Customers and ALWAYS paid our bills on time. While the care was good. It was over $850.00 and they came into the room to ask for payment while we were saying Goodbye to a Beloved member of family. If they had not known us it would have been acceptable, but this policy is inhumane to the clients that have always paid their bills and had to make a heart breaking choice. My husband walked out. They put the Bill ahead of the care and Heartbroken clients. Read Less

There was a lot of either really good reviews and really bad reviews. From the service we had with our new puppy we thought they did awesome. Everyone was very friendly and helpful with all of our options. They discussed all prices associated with what options we had. They were great in our eyes. Thank you from all three of us. Read Less

I highly recommend VCA and their personnel. Dr. Cox, Dr. Romano, Sonya, Cyrus, and Brittany H. were absolutely awesome. Our Cairn Terrier was in serious physical trouble and we were allowed to see her x-rays and were explained in detail what was going on. Dr. Romano stayed in touch with me several times on the 8th of January 2017, and we went to VCA immediately. After explaining all possibilities, and problems that it would cause for her health, my wife and I decided we did not want to see her suffer anymore. We got to talk to her, pet her, and just spend some last remaining time with her. Chairs were brought in for us as my wife and I wanted to hold her as she passed. No rush was placed on us, and we then asked Dr. Romano to begin. He administered the first shot, then put her in my arms, then did the second shot. She passed. The staff told us to take as long as we needed, and my wife and I got to hold her for a considerable amount of time. We then placed her back in the cage. I asked the staff if I could leave her first ever stuffed animal that she had for 14 1/2 years and they said that she would be cremated with it. I want to thank all of the staff that was involved for your compassion, your caring, and your understanding. You were all outstanding. I will continue to bring food, towels, and blankets as I wanted to see the 400 lb collection broken. Thanks to all. Read Less

These folks have always been nice but in comparing fees they are almost twice as much for basic checkup and more for shots etc...When we were told our cats teeth needed to be cleaned I asked for a quote. I was given a 3 page quote which totaled between $797.90 to $997.38 with a place for clients signature, LMAOROTF...I think not! Read Less

Although it is nice to have a place close by that is open 24/7, we will not be returning for any future emergencies. We brought our puppy in for vomitting and pain, and a few days later called back when she began vomitting blood. The office staff was very rude to me and I proceeded to call other offices in tears until I found one that would take us. The office we ended up going to was very confused and concerned as to why the VCA did not send us home with any medications or feeding instructions. All the VCA wanted to do was perform another $500 xray. When I asked what another xray would show, the response was, "Obstructions... and other things...". Obstructions were already ruled out, and I did not feel to be in good hands looking for "other things". Our puppy's problem was fixed with minimal treatment at the other office. I would have been more willing to return to VCA if they had not brought me to tears when I called. They were not willing to diagnose the problem in a practical way. Read Less

VCA's customer service is above reproach. They initially took care of our dog as an emergency treatment, they were very thorough and friendly. They also performed multiple followup visits and we're able to get us in quickly. I would highly recommend this vet for anyone in the area. Read Less

I would Highly Recommend this place to anyone who truly loves their pet and wants them to be treated with the utmost love and respect. If I could give you more stars than just 5 , believe me I WOULD! My family and I thank you from the bottom of our hearts. Your genuine kindness and care will never be forgotten! Last night was one of the hardest days of my life & my family's. We took our sweet dog, Bear, in believing we were going to schedule a surgery for him ("thanks" to Banfield Hospital @Petsmart) :-( . Instead, the end result was having to put him down. Not at all what we were expecting!! All of the support staff and the veterinarians were absolutely the kindest, most caring, compassionate, knowledgeable, & professional people I have had the opportunity to deal with!! Dr. Jennifer Roberts is very thoughtful, kind, patient, knowledgeable & she was very honest with us about Bear's condition. She talked my family & I through all of the possible options and scenarios and then allowed my family & I the time we needed to process in order to make the best decision for our cherished Bear. We certainly wish she had been the doctor for our Bear from the beginning! We were his Forever Home and he was our Forever Best Friend!! The Staff at VCA was also incredible!! Claire, Brittany, Pablo, Kathy, Jessica, and Dr. Boucher - We could not have gotten through this without all of you. THANK YOU! THANK YOU! THANK YOU!! Read Less

I had lots of questions and cost concerns about neutering my rabbit. Doctor Roberts helped me out with comparing prices to other clinics, and presented me with an estimate comparable to all the other clinics. She was very knowledgeable about rabbits and made me feel at ease. When I dropped my rabbit off the staff was great with handling him and Dr. Roberts did a great job! I finally found a great clinic to take my rabbit to and I highly recommend VCA Douglas county. Dr Roberts and the staff were great and a joy to talk to. Read Less

I wish I could give these guys a better review. I took my GSD to the emergency vet around 2 in the morning and the vet (I don't think he works there anymore, unfortunately) was great and very informative. He did not try to rip us off and told us all the different reasons she could be sick and what we should do about it. I then had to take her in again because a massive tumor showed up overnight. I made an appointment ahead of time and also printed off the "Free First Exam" coupon, since it wouldn't count for the emergency appointment. Dr. Roberts was pushy about getting the tumor surgically removed before even testing if it was benign or not. It wasn't bothering my dog and wasn't interfering with her daily life. She was very opinionated about getting it removed because it was "ugly," (which she said several times). This would be at least a $1500 surgery for a tumor (that most likely is benign) because it was "ugly." I asked for a quote to just get it checked to see if it was even cancerous. She got me one, but said "if I were you, I would just get it removed and skip the other steps." I told her I would talk about it and come back if we decided to do anything. Then when I went to check out, they wouldn't honor the coupon because only certain veterinarians honor the coupon. This is VERY deceiving on the website, which plastered all over says first health exam free. No where does it say (not even in small print) that it is only honored by SOME veterinarians. So I was very disappointed about the experience and had to pay for the health exam, which, with the coupon, I was not expecting to have to do. Also, since the tumor isn't an issue (according to the vet, it's just "ugly") it was a waste of money. I will be going to a new vet from now on, that isn't in it just for the money and doesn't try to push you or is opinionated on one particular (or most expensive) treatment about YOUR OWN dog and the decisions you make for it. Read Less

Dr. Hafeman and team are incredible. I can't thank them enough for saving my dog Aspen's life. Whether it's a normal check-up or a 2am emergency, everyone is super understanding, friendly, helpful, knowledgable, and truly cares. They are the best! Read Less