My cat (Sunflower) was struggling to breathe overnight (what I thought was a horribly lodged hairball) I waited til' the morning and her condition hadn't improved. I called clinic, after clinic with a... Read More
My cat (Sunflower) was struggling to breathe overnight (what I thought was a horribly lodged hairball) I waited til' the morning and her condition hadn't improved. I called clinic, after clinic with a barrage questions- (including pricing) to figure out what my options were. Some of the clinics were booked out for several weeks, one of the clinics even advised I wait even longer to see if her condition improved...I went with a gut-feeling and I'm so glad I did. Dr.Hyden is absolutely brilliant... Immediately I could tell he was passionate about what he does. He explained everything, broke down every step of diagnosis, without ego, in layman's terms; so I could understand what was happening with my cat. I felt no judgement, I felt like I wasn't being lied to. Most of all, he didn't treat me like an indigent, neglectful, pet owner. (I may have been strapped for cash but I'm not neglectful of my pets.) They did X-Rays, put her on some oxygen and gave her a steroid shot. A few hours later at home, all of the sudden she was better- like nothing ever happened. Apparently my cat was having an asthma attack and that steroid, did the trick. I literally cried, I was so happy she was better. The holiday's were awful, I had two flat tires the week before, had to keep calling off work and spent all my money on Christmas gifts. Not to mention loads of holiday-family-drama. Then my cat got sick... This was the only thing that went way beyond my already lowered expectations. Mind you, I found a cheaper exam (under $10) with another clinic, I even found an earlier appointment at another clinic. I went with crossroads because the tech. on the phone was incredibly patient, she walked through options with me and she didn't just feed me the "you should bring them in (so I can take all your money)," advisory that everyone gives you. I would rather take my sick cat, to a knowledgeable, caring hospital, than nit-pick a $10 difference. This is the best experience I've ever had a Veterinary Hospital. Annnd Sunflower is better!Read Less