Faithful Friends Animal Hospital

Giving faithful friends one star. Our dog has been going to Faithful Friends since he was 6 months old. The staff has been good over the past 10 years. The nurses and Dr Puryear have done a good job with both of our dogs. I would have given them a five star review except for recent developments with our boy. He had his annual visit January 2018. Blood test done & staff call from Faithful Friends a few days later saying blood test was fine. The blood test actually was not fine. 12 days later, In early February, his rear leg swelled up and he was not able to walk correctly. We took him in and they suggested x-rays to see what was going on. Dr Puryear wasn’t sure of the images so sent them to a specialist for opinion. I was told it was a lymphoma. 3 weeks later he swelled up worse. We would find out at SCVIM that the swelling was a malignant cancerous tumor not a lymphoma, and the cancer had spread to his lungs. Getting a copy of his blood work from January we showed it to a specialist who noticed two indicators that were reporting as high that would indicate cancer. So long story short our dog ended up having hemangiosarcoma. He passed away in April. In the time from feb 6th at Faithful Friends until he passed away, he went to Powers Pet emergency, SCVIM, TenderCare Vet and the VRCC in Englewood. After he passed we received condolences in person, over the phone and sympathy cards within few days I would less than a week in the mail from TenderCare, Powers Pet, SCVIM, & The VRCC. Nothing from Faithful Friends. Nothing. We spoke to someone at front desk Faithful Friends on the phone twice informing them he had passed, all business. She said we know. But No words of sympathy. We went into the clinic in person to get paperwork and not one word of condolence. This is the biggest insult of all. You would think after 10 years as a patient our dog and us would have gotten some kind of sympathy. To make matters worse, I have investigated this hemangiosarcoma and discovered that our dog breed, German Shepherd, is more than 50% likely to die from this type of cancer especially when they are 10 years and older. So, knowing that along with the blood test results should have set off alarms I would think. Maybe we could have done more for him if caught earlier. Our dog passed April 17th 2018 today is May 31st 2018. Nothing from faithful friends. I would recommend to take your dog to either Tendercare or SCVIM. Read Less

Moved from IN. First time at Faithful Friends. They are so nice, expedient, knowledgeable, etc. I cannot say enough good things about them. They told me more about my cat than any other vet has. I'm a new lifetime customer. Oh, and their prices are great too! Read Less

Moving throughout my adult life, I’ve been to different vets and Faithful Friends is by far the BEST clinic we’ve been to for my dog. Two years ago I had to start chemo that I was on for over a year. My dog obviously sensed my illness, and on her annual check-up (a week before I started) the Doctor sat with us to provide tips to ease her stress. What was even more heartwarming, was that he had one of his assistants call me after my first treatment to check in on us to see how we were doing. Additionally, my career is a science teacher and every time I take my dog for check-ups the doctor always thanks me for being a teacher, and tells me that the reason he became a vet was because his high school science teacher encouraged him to pursue his dreams. At this clinic your fur baby is treated with the highest form of compassion from the front desk, to the vet assistants, to the doctor. One of the most telling pieces of information to me about any business is the amount of turn over. In the seven years we’ve been part of the clinic, I would venture to say that 90% of the staff that was there when we started is still present. That shows me there is mutual respect throughout the clinic and it’s a great place to work. That shines through in their care for animals and curtesy to clients. Read Less