Polo Springs Veterinary Hospital

By far the kindest and most caring group of people that have ever taken care of my many dogs through the years. I had a dog I had to put down once who I deeply cherished, they were compassionate and helped me through the process and even took the time to send me a sympathy card signed by the entire staff. I don't know how you could ask for more. Read Less

Was very rude and wanted us to get a bunch of unnecessary things that wasn't needed. Seemed like they only wanted money and didn't care about my dog. Also wouldn't let us leave for awhile and seemed forced into paying for things when I didn't want to. I wouldn't recommend at all.Read Less

We went here bc our normal vet was booked for awhile (that's a good sign) this place was avaliable to do a checkup on a puppy we just got. We had the booklet that showed when the vaccinations were done but not the official paperwork (from the original lady)The vet tech said that they tried to call the vet but needed all this unnecessary info to get the official records. Then she said the place was closed.they practically held us hostage and kept implying basically if we didn't get 361.00 in vaccinations that day our puppy was in danger, we said multiple times to let us just verify what she has gotten first then we will do the rest. I've not been treated like that ever at a vet. That place is hungry for money and made us feel like bad pet owners, we brought our dog there bc we love her. By the way we called the original vet right when we got out and they were open and emailed us right away the only info we gave was dogs name,breed and date she was born all the things this vet had bc we handed it to them, so I guess they are liars too.needless to say we don't go back or recommend them to anyoneRead Less

perhaps the MOST EXPENSIVE vet in the Springs. they send constant emails warning you that your pet IS AT RISK if they don't get this shot and that test. they want SEMI-ANNUAL vet checkups. their prices are well and above every other vet I've seen in town and I've been here 18 years and have pets my entire adult life. yes, they are good, but dude, you pay for it. Read Less

I trust these doctors with my dogs who are basically my kids. Very knowledgeable vets and the staff is always friendly. Love their waiting area with coffee, cookies and candy. Always kept very clean, which I appreciate. They do tend to run more than the most basic tests, but they always ask first and explain why they are necessary.Read Less

I trust these doctors with my dogs who are basically my kids. Very knowledgeable vets and the staff is always friendly. Love their waiting area with coffee, cookies and candy. Always kept very clean, which I appreciate. They do tend to run more than the most basic tests, but they always ask first and explain why they are necessary.Read Less

My dog had an allergic reaction and they were able to get him in ASAP. The hospital was clean, didn't smell, and everyone was super friendly. They were upfront about the pricing, no hidden charges. They treated our baby with such love and care. We will be back. Read Less

When my sweet Roxie got hurt (and her normal vet was closed), Polo Springs got her in quickly to be seen. She is OK. They were so friendly and kind to us and when we got the bill it was very reasonable..... which is a nice surprise. We appreciate the great service and compassion. Highly recommend. Read Less

I will never go back to this place. Went out of town got a call my dog was peeing blood. So I said do what needs to be done so they did. Found nothing. Got him home he was fine took him back for a sono because they said he needed it. I just wanted to do the sono because he wasn't peeing blood. More was done of course my husband picked him up only to be treated like crap the lady was so rude to him. I called the lady was rude to me and I wasn't going to have it. Very rude staff. I will let everyone I know and meet how rude this place is. Now I see why I never saw anyone else there anytime I went in. Read Less

Sorry this is so long. But here's the whole story: The people here are very good at explaining their approach and explaining their charges up front, which is admirable. However they are terrible diagnosticians and rely on exorbitant, shot gun testing medicine. Medicine, including veterinary medicine is an art and a science. There is no art here, except for the emptying of your wallet. I should have guessed that with the coffee bar, cathedral ceilings and glass walled operating room where you supposedly can watch.My Jack Russell, had a couple of tiny seizure like episodes on a Thursday night. After his "seizure" his gums were white. On the reference of a friend (who had to start a Go Fund Me to pay their bill) I called Polo Springs and they gave me an appointment for the next day, Friday. They suggested a blood workup, which came to some two hundred fifty dollars, I agreed and went home. That night the Dr. called, said his blood work was normal except for a slight anemia. She spent a generous amount of time discussing the many possibilities and since he had developed a heart murmur, suggested a cardio workup, which included Xrays and ECG the next day. This would also incur a day care charge unless I wanted to sit there the entire day since they squeeze the testing in between other clients.They also suggested multiple back Xrays. Although he had no neurological deficits, he appeared to have back pain and "might have a disc issue." I questioned this since 1)he never had back pain before and 2) I'm a massage therapist and he got manipulated a lot and he never showed any signs of back pain. Ever.She also suggested doing a pancreatic work up, even though pancreatic issues in dogs tend to be in overweight, under exercised dogs. Not remotely the case here.The whole enchilada would START at about $2K so I suggested going one step at a time and doing just the heart workup.I returned Saturday and saw a different vet. They found nothing significant on the Xrays and could not successfully complete the ECG because he was stressed and whimpered too much. I took him home. He had another small seizure. I've had epileptic dogs before and this was not epilepsy, there was no post seizure aura. He was fully conscious. I was offered the opportunity to send the Xrays to a radiologist, which I accepted (for an additional charge of course) because in my experience, radiologists are skilled in finding things that the average GP does not.He continued to deteriorate Sunday and I noticed that his rib cage was becoming even more distended on the left side. I began to fear a splenic tumor. I had a dog die of that two years previous and it's very common. Monday I began looking for alternative vets in the Springs area. I was able to get an appointment with Dr. Friedly for Tues afternoon. However Polo Springs would not release Iggy's records unless I went in person (they couldn't email me the forms) which was 30 miles away. So I drove there, signed the forms and got a prescription for antibiotics, "just in case." At this point my bill at Polo Springs was just under $1000. There were more snafu's regarding the radiology report. Finally, I got the news that there were small malignancies in the lungs, meaning Iggy had a cancer that had metastisized. So not a heart issue, or back pain, or pancreatitis. It was in fact, what I had diagnosed, a bleeding, cancerous, splenic tumor. Hence the white gums after the seizures, which were actually syncopes, or a disorientation from sudden loss of blood or blood pressure.Tuesday afternoon I took him to Dr. Friedly just to confirm my suspicions and see if acupuncture would do him any palliative good. He said no, that he wasn't in a lot of pain and had probably a couple of days. Also that a heart murmur often accompanies the bleeding tumors since the heart is working so hard. Hello... clue. Additionally, high tech Polo was not able to send his Xrays because they were having "technical problems."I made the hard decision that night to call an at home euthanasia service to come the next day, Wed. Thursday was Thanksgiving, and dying of a burst splenic turmor is one of the worst ways a dog can die. I would not have him go, terrified and in immense pain.The next day Iggy was walking in circles, the cancer having spread to his brain. We spend the hours together, me trying to warm his cold feet. He barely had enough blood pressure to deliver the euthansia drug. The vet and tech from Peaceful Partings were beyond wonderful. The vet had lost her own dog to cancerous splenic tumor recently. It's very common, but not lucrative.So my one star is because in three days they managed to drain me of close to a thousand bucks. And in five days my dog was dead. Bad, bad medicine.  Don't go there.PS: Afterwards I got a condolence card with sweet little personal notes from more than a half dozen people there, most of whom I never met. Read Less

I have been using Polo Springs Veterinary Hospital since 1997. I have never known them to be anything but kind, caring, and professional. I brought my first dog (a dalmation, with fear aggression) here, because of a bad experience at another vet. They took great care with him,  and I was able to trust that he was receiving proper care. Soon after that, they opened up boarding facilities and I was grateful he had a safe place I could trust to take care of him when we needed to leave town. Eventually, when he passed on, the staff was caring and professional and helped to take care of all the details. In 2005 we adopted a Corgi mix, and Polo Springs has always taken care of his needs with caring efficiency. In 2007 we added a second dog to our family, and again we have trusted his care to Polo Springs.  I was astounded to see the 2 bad reviews, because this does not reflect the kind, caring staff I have come to know at Polo Springs. I will say that I agree their prices are a little high, but you get what you pay for, and in the case of Polo Springs Veterinary Hospital, that is a kind, caring, and knowledgeable staff. Read Less

I took my pets to Polo Springs when they first opened.  My Springer Spaniel died in their care from what they claimed was a cardiac arrest but I never blamed/questioned them as he was very sick when I brought him in that morning.  They were extremely expensive and looking back and having experience with other clinics, I can say mind blowingly so.  My other dog Vegas had his leg amputated this past April in Denver and the clinic who did this operation charged me $440 and did an excellent job (they always do) and excellent follow up care.  Polo Springs charged me $1500 in 1999 to take two small lumps from my Springer.   The worst issue goes along the other yelp one star comment from 2014.  After already going there for awhile and having spent a few thousand dollars, I came in and I had a conversation with the office/business manager who was the owner Dr.'s husband.  I asked him why they weren't on the list of vet clinics with discounted spay/neuter surgery if people adopted from the Humane Society of Pikes Peak region.  His response was so arrogant and obnoxious telling me that spay/neuter surgery is a big surgery like any other one and why should they discount it - people should pay for it full price if they want to have pets. (BTW, I participated in a cat neuter surgery and it was literally a 30 second process - so no, it is NOT a same surgery as other surgeries).  I was taken aback by his attitude and mentioned it to the doctor who cared for my pets at that time, Dr. Grover. Given the millions of animals killed in this country yearly, and how generally expensive veterinary care was,  I told her I really didn't appreciate that kind of uncaring attitude and that I thought it was disturbing for a vet care provider to feel that way. I came back a few weeks later and I was told at the front desk to leave that I am no longer allowed to come back.  I was there to pick up phenobarbital for my adopted severely epileptic dog and they refused to fill the prescription and kicked me out!  I did not owe them any money, the one and only reason they refused service is because I questioned their ethics.  My dog was out of phenobarbital at that point.  In addition when I called, Polo Springs refused to release my dog's blood work results and file over to another veterinarian. I had to file a complaint with the Colorado Board of Vet Medicine for them to do that and only as a result of this complaint they gave me one week of phenobarbital to get my dog over and faxed the information to Westside Animal Hospital that took good care of us at that point.I have since then ran a rescue for many years and have been to many other veterinarians with the rescue as well as my own pets.  With only one exception in 15 years, also in Colorado Springs, I have never come across a arrogant greedy unethical veterinarian clinic like this one again.   As a CPA I understand what it takes to run a business and how the bottom line works.  Maybe they should spend less on fancy coffee and over-sized self portrait in the lobby and more on actual caring for living breathing animals in need.  In addition, the vet clinic in Denver who did my Springer's leg amputation at such a reasonable price, makes money and is profitable while caring for dogs and working with people to get their pets cared for.  They are even expanding and moving to a brand new facility.   All this without taking payments (payment is required at the time of service) and without being hostile to the pet guardians when they have trouble coming up with funds.  They charge fair price, people find the way to pay it and care for their pets.  There is a big difference between making profit and being greedy and veterinary medicine should be one of the last places where you find greed.I know the responsibility that comes with pet ownership and I personally do what is necessary to have them taken care of even though it cost me close to 100,000 over 20 years. Polo Springs is an example how veterinary medicine should not be done and I would not recommend them to anyone. Read Less

Definitely one of the best experiences I've ever had. Had an emergency with my pet and they were able to get me in only 30 minutes after calling. You can tell that the veterinarians and technicians are passionate about helping out your pet. After I was able to take my pet home the technician called later that night to check in and make sure that he didn't get worst. This was definitely heart warming because I was worried and she wanted to make that if I needed anything just to call or stop in. I would highly recommend this veterinary hospital for anyone that has a pet! Read Less

Polo Springs is by far the most ethical and wonderful vet practice I have ever been to. Dr. Lisa is a brilliant veterinarian who goes above and beyond the expectations of any vet I have ever come across. She came in on her day off to take care of my parents dog when they were out of the country and was more concerned about giving their dog the care she so desperately needed at the time. I, without a doubt recommend this veterinary clinic as it is amongst the best in the state!! Read Less

When I first moved to Colorado, I took our pets here because I thought they were "the best in town", but every appointment ended up costing a minimum of $200 no matter what (shots, wellness exam, dental cleaning).At one point our dog cut a tendon in his foot and we were quoted $1,800!  I told them we couldn't afford that, and asked about a payment plan - to which I was told, "Well, you can always consider that if you can't afford your pets then maybe you should let them go."WHAT?!?  I sat in my car and cried trying to figure out how to come up with the money to help him, and finally started calling around.  I found another vet who quoted me $650 for the SAME PROCEDURE.  My dog recovered perfectly, and all of our regular appointments since AT THE NEW VET are cost appropriate, and in the case of higher-cost procedures they do offer a payment program. Read Less

I can't say enough about Polo Springs. I've been taking my pets there for over a decade, and Dr Gerleman is by far the best vet I have seen. She and her team always provide the details and information I need to take care of my pets. She's been more than accommodating and taken multiple phone calls from me when I've been out of state. This is by far the best veterinary facility and most knowledgeable staff I've run across. Read Less

I highly recommend Polo Springs Veterinary Hospital! The owner, Dr. Lisa Gerleman Lehman, is a top expert in her field and will always provide you with all the information you need -- and straight answers -- to make an informed decision about your pet's care. I trust her counsel without question. She has cared for my feline babies for over 15 years...I've even brought my cats from Ohio (a two-day drive) for Dr. Lehman's care after I was reassigned out-of-state. Polo Springs is a top-notch facility and the entire staff is first-rate. I cannot say enough good things about the very high standard of care Polo Springs Veterinary Hospital provides! Read Less