Staff is wonderful, have been using their services for 12 years now. They offer doggy day care, kennel services, grooming etc. Reasonable charges for surgeries, vaccinations and general preventative c... Read More
Staff is wonderful, have been using their services for 12 years now. They offer doggy day care, kennel services, grooming etc. Reasonable charges for surgeries, vaccinations and general preventative care.
Ok, maybe it was/is a fluke, I had to deduct stars (I had given the place 5 stars before, however I would give them one star if I received the customer service I received today on a normal basis). My youngest dog broke a nail on his front paw. It's not bleeding, it's uncomfortable, he has broken one before, as has my oldest dog and usually they can fit us in relatively quickly that day or at the very latest the next day to amputate or cut the nail back, etc. However, this time it did not go that way, I called at 2:45pm this afternoon, the usual wait staff answered the phone, asked what she could do for me? however, she did not ask my name nor my dogs name (which was unusual), I told her what was going on, she asked if it was bleeding I said no, she then said well we don't do emergencies and the next available appointment would not be until this coming Wednesday. She then said can I give you some other options, I said yes, she then rattled off three other vet hospitals/clinics in the area. I thought to myself if I wanted to go to those other places I would, however I have been using Albrick for 12 years now, why would I go to a competitor over Albrick. I am thinking they have just overgrown their hospitality, time to look for another vet, sad, we liked this vet, they do good work, usually friendly, and can see a pet when they are in distress or just need their follow ups or annuals. Down to two stars for now. Read Less