Dr. Olson and entire staff are WONDERFUL! We brought our dog in with a limp and concerns about lethargy, and both the tech Brie and Dr. Olson were nothing but kind, caring and knowledgable. Dr. Olson diagnosed our dog quickly and easily, and she's already doing better. Plus, they were very upfront about transparent about cost, and were a lot more affordable than other vets we've been too. Will absolutely use for all dog care needs from now on! Read Less

Excellent Clinic / Hospital - I called on VCA to perform a 'second opinion' on my Siberian Husky before a major surgical operation. I was able to get scheduled in on a last minute call. The front-end was welcoming and the staff was friendly and helpful. Dr. Nacey received the dog and evaluated her condition. Dr. Nacey listened well and provided insight not mentioned by my regular vet. Dr. Nacey also provided additional information and explained thing to me that I didn't otherwise understand and was able to confirm other aspects of this foregoing operation. Overall great experience and would recommend. Read Less

Great Experience! This past Saturday, I took two of my fur babies to VCA for their annual exam. Now dont get me wrong, both my pets and I are perfectly happy with our current vet, but this one is located 2 minutes away from my home, has all day Saturday business hours, and offered a free veterinary exam for up to two pets. How could I refuse checking them out??? Loki (cat) and Rusty (dog) were the guinea pigs! The proximity and office hours were my main incentives, because my current vet closes at noon on Saturdays which has sent me on more than one occasion racing to the ER hospital between 12-3 oclock pm which is costly. I also love this clinic is online and actually responds in a timely manner to inquiries. Loki was in for her annual visit. Rusty was in for his annual, but also required his Rabies updated and a nail trim. The check-in at reception was quick, with less than a couple minutes in the general waiting area before directed to an exam room. Both pets were examined by Mary Nacey, DVM and the nail trim was done by Victoria. For a first time experience, I found the staff to be friendly, knowledgeable, thorough, considerate of Rustys many issues including a tender back, and genuinely nice. Rustys shots and nail trim were not covered by the coupon, but the charges for the services were reasonable. I have another cat at home on a special diet of Royal Canin Urinary SO of which I was able to pick up a bag at the same time also reasonably priced. In rating the facility for cleanliness, staff, friendliness, thoroughness, and knowledge I would give it 5 Stars. Loki would rate it 4-Paws up and Rusty would rate it 3-Paws up just because hes a Dachshund, and the only thing Dachshunds rate as 4-Paws are toys with squeekers they can't break! Read Less

First off I must say, I love the online options. I don't have time to sit on hold and wait for extended periods of time. Secondly, I appreciate the location and free first pet visit, it helps with the expense of a new family member. Thirdly. I also appreciate the pet insurance availability, I am new to this particular pet insurance and hope it goes well. I am thankful to have VCA Wingate as a partner with this insurance, makes the expenses managable and less intimidating. Fourthly, I absolutely adore the technicians and administrative staff however, my opinion of the actual veternarian is quite the opposite. As some of the prior reviews have mentioned, she is helpful, and informative yet, very judgemental, she makes assumptions and imposes her opinion of the situation rather than actively listening, assessing, and responding respectfully and appropriately. It's as though she is pre-judging the situation and doesn't adapt from that when she finds out the details. It feels as though her listening is selective, based off of her responses and unwillingness to listen to the complete story. We assumed ownership of a young male cat from a family member and the situation is already burdensome, and to have responsible pet owners made to feel uncomfortable is unacceptable. We are the responsible pet owners, the attempt at a guilt trip is not required. For many, a vet bill is not viewed as an essential, so making the visits as friendly, informative, and hassle-free is imperitive to pet owner's and the health of their pet. If I could deal strictly with the technicians and administrative staff, I would. We have now sought other options for the neutering procedure we originally scheduled through VCA. Read Less

I went to VCA Wingate as a recommendation of the large-breed dog rescue I got my Great Dane from since one of the vets is the Medical Director. I will say for the first 3 years I went, the service was 'okay' and the staff was 'fine' there was nothing that truly impressed me. However, when my dog (my child, really) got sick, problems started. My regular vet was out of the office a lot and was not responding to calls or emails at all. I requested a second opinion (really a new first opinion since I could never get a response). That vet then referred me to a specialty vet for an oncology consult. It was the worse experience of my life and when I explained that to the VCA Wingate vet her response was, "I haven't had that experience with them. Follow up with your normal vet" (referring to her colleague at VCA Wingate). When I did hear from my regular vet, she referred me to VRCC for an oncology consult. The news was devastating; our dog had bilateral thyroid cancer. My vet and I both received an emailed copy of the results and the specialists findings-- And that is when all communication STOPPED! My vet never emailed me, never called me. This was a patient of hers for over 3 years and she didn't have the decency to say, "sorry your dog/child is dying. Let me help you make end of life care decisions." NOTHING! So, when it came time to let our baby go, we chose an outside agency who came to our home. One of her guarantees is that she contacts your vet to let them know she euthanized the dog so you do not have to go through that trauma. Again, no phone call from my vet or email to apologize or to send condolences. The next month, I received an "vaccination due" post card for my deceased dog. I called the office and through tears and sobs of reliving his death, I asked her to ensure he was marked as deceased in their computer so I wouldn't have to do this again. The very next month, same thing. I called and again begged not to receive any correspondence in the mail or email and was told it was taken care of. Too bad that didn't happen. The third month, I received a magazine addressed to my dead dog. I called and spoke to the clinic manager and this time I admit, I was rather perturbed and stated this was unacceptable and poor customer service. She assured me this would not happen again and that she was personally seeing to this issue. Today, I open my email to this heading "Happy Birthday to Onyx!"..... Yep- That was a joy. Today would have been his 11th birthday. I am heartbroken and enraged that after four months of calling, begging, and pleading not to endure this trauma over and over that VCA Wingate cares so little about their patients (animals) and their families who love and treat them as family members. SHAME ON YOU VCA WINGATE- I would never recommend you to anyone! I sincerely hope you never have to go through what I went through at your clinic! Read Less

I have yet to have my appointment, but it is tomorrow. I have recently just moved here and didn't know where to take my dogs to. My dogs needed shots and I work so I needed to be able to leave my dogs there in the am and pick them up after work. These ladies were amazing and helped us right away. I felt like I was back home in my small town ... no run around about they needed this first or your a new customer so we can't take your dogs in blah blah stuff .. they treat u as u are family! Thank u so much for helping us out!Read Less