I brought my dog in because she needed immediate attention- I waited over an hour and still hadn't been seen. My dog was getting blood everywhere so I asked for a bandage for her to at least cover her wound and I did not receive one. I asked several times to have someone at least cover her wound and nothing. I ended up leaving and taking my dog elsewhere because they told me the wait would be another hour since animals that got there after me were priority (this was all after initially being told it would be about 30 min). My best advice is to go elsewhere. I called several other places to confirm no wait time. Read Less

The best vet I have ever been to! Being an er vet I thought my cats visit would be anywhere from 500-1000 to treat his injured eye. Not only did they do a thourough exam but even with medication it wasn’t even half of 500 out the door! The staff is great and friendly and the doctors really do care about the animals. I would recommend them to anyone especially for emergency affordable care! Read Less

I took my dog Max to cardiology to see Dr. Martin just a few days ago and we absolutely loved our experience. Dr. Martin is nice, funny, and I could tell she genuinely cared about my Maxie. She is very knowledgeable and took a lot of time to help me decide the best route for my dog. Our technician Ray was also very helpful and so sweet with Max. I would 100% recommend this clinic and Dr. Martin in particular for anyone whose pet is need of a cardiologist. We will definitely continue taking Max to see her. Read Less

I could not be more appreciative of a veterinarian hospital. We had a Boston Terrier who was quite old, and very loved. She contracted pneumonia and her health was declining quickly. The staff quickly greeted us, took massive action in caring for our Scarlett and started to run tests. Within the hour the Dr came out to update us and tell us that she was getting worse. We had to put our precious baby to sleep today and what we went through was made so much easier by VRCC. The compassion and care throughout this emotional process was amazing. Words cannot describe how your staff came together as a team and helped send our beloved Scarlett to a better place. Thank you to all the staff that assisted us in making the best possible decision in this time of crisis. We will be campaigning for our family and friends to utilize your services, thank you for everything! Read Less

We came in late at night with our pup with severe eye damage. This clinic was absolutely amazing from the time we walked into the building. Treated our pup immediately and and made her comfortable. Dr. Strom came to speak with us about our options and explained them in detail. Our pup ended up losing her eye sadly but the care and after care was absolutely amazing. Dr. Strom followed up and truly cared about how our pup was. I would totally recommend this clinic to anyone who was a compassionate caring vet!!! Read Less

This place is amazing, both inside and out. When I worked as a vet assistant, I drove a patient to their ER. They not only helped me get him out of the car and into a gurney, but they started to check him out and devise a plan while I went back to get his elderly owner and bring her in. They were compassionate and thorough when explaining the diagnosis and options to the owner. The darling boy ended up having to cross the rainbow bridge, but the owner and I were both very grateful for the level of care they provided. I would take my animal to this ER ASAP, definitely nowhere else. Read Less

VRCC is a great place to take your pet in an emergency. We are very thankful that they are open 24 hours a day Our pets seem to get sick or have problems during holidays or late at night when our family vet is closed. We have used VRCC three times. Our senior dog, Casper, swallowed part of plastic spoon in May 2016. We took him to VRCC for treatment. They were able to help him throw up the spoon. The cost was reasonable for the treatment. Casper made a full recovery. Then Casper got very sick on Christmas Eve 2016. Our vet was closed so we went to VRCC again. They nursed him back to health and we were able to enjoy him for 10 more months. If VRCC hadn't have helped him, we would have lost him in 2016. The cost was again reasonable for the emergency services that were performed. We have a new puppy, Nutmeg. Yesterday, Nutmeg chewed and ate a jade plant. We were very worried and concerned about her. We took her in to VRCC at 10 p.m. to be seen. VRCC came through for us again. Nutmeg was treated and released to our care. This is the only emergency vet we will ever use. Thank you VRCC! Read Less

Happy New Year! I took my beloved Piper to the dog park for a Frisbee day and she tore two nails off. With it being New Years, our regular vet was closed, so we had to go to VRCC. Everyone was super nice and took very good care of my Piper. Dr. Julie Aiello was very nice and explained everything in great detail. I wanted also give a shout-out to Lucas at the front desk. First, he was very nice and helped me get checked in. After we were finished and checked-out, Lucas helped me with my pet insurance form so that I could submit it. Lucas was knowledgeable about everything at the clinic and communicated very well. I would defiantly recommend VRCC to any of my pet friends. Read Less

STAY AWAY from VRCC emergency department!! Julie Aiello in the emergency department at the VRCC should not be "practicing" veterinary medicine!!! Summary she wanted to kill my dog, she said that the dog would be dead within 4 days. I refused, and my dog has been happy and enjoying life for almost a year, and still going strong. I’m so glad that I did not take Julie’s advice, and that I did not allow her to kill my precious, loving, and gentle dog. Julie Aiello was rude to me and has zero compassion for animals or people. From my experience, it seems to me that she'd prefer to do expensive, invasive, damaging, and worthless procedures for money, rather than treat the poor suffering creatures in desperate need of help. My dog was refusing to eat the normal kibble, and acting lethargic. I took my dog to the VRCC emergency, at the advice of my normal vet, to get an urgent ultrasound. We sat in the car, in the parking lot, for 5 hours waiting to be seen, even though I had explained to the staff that our vet recommended getting an urgent ultrasound ASAP! When we were finally told that we could get in, Julie Aiello acted very strange, suspicious in my opinion. She first said she could get us in for an ultrasound, and within 2 minutes said she could not do it now, and that we would have to wait. I pressed, and explained that we had been waiting for hours, though she was already completely aware of the situation. Then she suddenly changed her mind again, and said that she could go ahead and get the dog in for the ultrasound. She came back from the ultrasound with a diagnosis of a huge, inoperable, mass on the dog’s liver. She immediately recommended a biopsy. I asked her why we would want a biopsy if it was so bad that it was inoperable? She just glared at me, so I asked if chemotherapy would be the only option if the biopsy came back as malignant? She responded with “yes”. Since the dog was old, I said we won’t make the poor thing suffer through chemo. Julie’s immediate reply, in a cold and dis-compassionate tone, was “do you want to euthanize the dog now?”. The dog was not doing too bad other than being picky about food, and we could hand-feed meat and cheese, etc., not playful but was mobile to go outside to the bathroom. I told her “no, I don’t want to euthanize yet”. Julie, again without compassion, and very coldly, simply said “why not?”. Doesn’t she understand that we love our pets like children, and that letting them go is difficult? It seems like Julie has some sort of burnout like PTSD, either that or she has never had any compassion, and is just built that way. Either way, she has no business being in the pet care industry. I mentioned earlier that she seemed to act suspicious, and I have a hunch that my dog would not have lasted more than a few days if I had allowed her to perform a “biopsy” (more likely an internal butchering session). She told me that the dog would not last more than 4 days, so if that were true, why would we need a biopsy? It feels like Julie was trying to get approval for any procedure that she could, just for the money. One thing is certain; she does not have my dog’s best interest in mind. I honestly believe that she would have caused such damage, if allowed, that the dog would surely have suffered horribly and died. The fact is that 2 days later, whatever was wrong with the dog just disappeared, the dog was back to normal, eating and playing, begging for treats, wanting to go for walks and rides, and has continued to be happy for going on a year now! I love my dog more than anything, and Julie Aiello would have stolen that love away without cause, in an unthinkable manner. Thank goodness I did not allow her to kill my best friend so many months ago. Read Less

These people only deserve 1star because their front desk staff asking for your payment are actually very sweet and kind. However this entire establishment is a joke. They charge designer brand prices with dollar store care for your furry babies. Apparently they used to have quality, but now that is long gone. Almost 5 years ago, we were referred to them by a family vet for a second evaluation for my 83 year old grandmothers 12 year old standard poodle (even our veterinarian said she will absolutely never recommend them again or do business with them) why I am writing this post 5 years later, is because today I ran into someone who had a very similar and recent traumatic experience with them and I guess their ways haven't changed. 5 years later and a little less emotional I feel like I have a better outlook. These people are more afraid of losing their jobs if they don't produce enough money than caring for your pet. The unfortunate part of our furry kids is that they don't live as long as us, they are family and we will desperately do anything to keep them with us as long as possible. This is what these people prey on. Be ashamed of yourself if you work for this company, because I would assume this is not why you got into the veterinary field. Instead of performing a basic procedure that might keep your furry baby alive for 6 mos longer (it's heartbreaking, but the end is inevitable) they promise you for $4,000 they will perform a surgery that makes miracles happen. Then your dog dies in pain of internal bleeding 5 days later. However they have no problem charging you another $1,200 to find out that they botched the surgery and put your animal to sleep and get them out of pain. Please, it's 5 years later and I am still hearing the same horror stories. We are a big family of dog and cat lovers. Do not take your pets here. Wheatridge Animal Hospital is absolutely the best, but they do book up fast, if you are near Broomfield, Rock Creek is amazing. Just take your pet anywhere but here. They clearly care far more about your credit card limit than your baby. Read Less

The scene: I thought that my beloved basset was dying Initial experience: Antoine, front desk clerk, was so very comforting and expedient Tech experience: professional & knowledgable Vet experience: Dr Montgomery was amazing. She let me cry & was tender yet straightforward Outcome: Ranger, my basset, will be on meds for the rest of her life, but she is stable & happy one full year later! She's over 11 yrs old. Read Less

We brought our dog in because he ate some rat poison and we were obviously very worried. The front office staff, Lucas in particular was very sympathetic and very helpful to our situation. The dr however was very disengaged. We were obviously very worried about our dog and we told her everything we knew about the poison and asked for prognosis and never got one from her. All in all, we took our dog to another hospital where the dr was very sympathetic and caring. Read Less

Being very upset does not even begin to explain how I feel about my visit. I have brought my dogs to VRCC for several years to see their specialist and emergency department because of the quality of care my animals receive. But tonight I am disappointed and will never bring my animals back. My dog had bloody diarrhea and vomiting all day. I am worried by several things because last time this happened to my other dog she spent time in the ICU for fluids. So the put be back in a room and 2 hours later I went out to the front desk to see what the issue was because even after 2 hours no one ever came into the room to explain what was taking so long. The front desk guy went back and talked a tech and then stated they should be in to see you in a few minutes another 30 minutes went by and still no one. The front desk guy finally back and told me other emergency came in and now it would be another 1 wait. I got upset. He went on to say The triage like a hospital highest priority gets seen first. which I understand because I am a nurse but triaging requires a tech to come assess my dog and then go from there. In 2.5 hours no one put hands on my dog did not do an assessment and not even took vitals. So how do they know he is not a priority. All they kept saying was they where like a human hospital. All I know if I did not assess a patient in the hospital that has been there for 2.5 hours I would be fired and malpractice charges. After the front desk guy told me it would be another 1 I walked out. After years of coming there and thousands of dollars spent I will never be returning and informing all my friends and family of the care and received and referr them someone else. We went to alameda east and they saw me with in 20 minutes and about 30 minutes later my dog was admitted to the ICU. Read Less

BEWARE! Neurology/Emergency is horrible at VRCC they killed our innocent senior dog with a drug over dose, and left him unattended not fed, torture with changing catheter to a broken arm and no water was given, while I was in the waiting room begging to see him. They have lost their true care for animals all they care about is the money. He did not deserve to die like he did, and the worse part is that they were angry with us!! after asking to see him for an hour and a half they came out and told me that he had passed away, I lost my mind, they put me in a room and were holding me back against my will, they brought his innocent dead body to me and told me to leave, they called the police to escort me out. The discharge papers were not given to us until 2 weeks later after we threatened to press charges. Not once did they apologize for what they did, in fact the director wrote me rude emails tormenting our lives even more,-and then Dr Lane wrote us a letter indicating that with the last visit that we had with our dog he never stopped barking. Before the visit the tech told me that he had fainted earlier because they changed his cathedral to a broken and painful arm, but they never called me to inform me of this until I got there to feed him ( he could not walk and could not feed himself and VRCC did not feed or give him water for 2 days) When I tried they told me that the visits had to be short and instructed me to the waiting area, when I called to check on him his tech would tell me stop calling so much, limit your calls to every six hours. VRCC was aware that we were steps away in the waiting room, begging to see him even from far away, but they refused ,Dr Lane was trying to blame "the visit"as the cause of death when they could of easily told us he will not stop barking please call him down. The true cause of death was a medication over dose ( we also instructed them as well as medical records from his veterinarian that he could not be on strong medications) and the lack of care, no feeding or water, torture with the lack of reading MRI report indicating that his arm where they changed the cathedral to was broken. Before he passed away his tech that was in charge of him was in the waiting room walking around with her own dog in her arms, showing him to clients,instead of doing her job and taking care of our beloved dog. We lost a member of our family that can never be replaced the pain and sorrow that we feel will never part. For VRCC our dog was just another dollar figure, but to us he was our entire world we had him for 14 years, but I assure you that he was not ready to pass away. His memory will never be forgotten and what VRCC did to an innocent animal will torture our lives for ever, we just hope and pray that other families and pets do not receive such service. We brought him to VRCC because they promised the care and they failed in every way our lives will be impacted this horrific tragedy for ever. Read Less

"We treat our patients, clients, referring veterinarians and each other as we would want to be treated." This is posted on their website and reflects every bit of their amazing care. I never write reviews, but feel the need to steer dog owners in the right direction when it comes to eye care for your dog. Make the trip to the expertise and genuine care available in Englewood. Our young dog suddenly lost his vision and we were devastated. Our emergency care in CO Springs was great, but our care from the only animal eye doctor in the Springs (who also practices in Denver) was pathetic. When asking clarifying questions after receiving difficult news about our dog's vision, I was told, "You just have to trust me. I could be here all day explaining this to you, but then you'd be a doctor, and you wouldn't need me." You can imagine my disbelief after hearing this arrogance. I left that office without any questions answered and no idea what was in store for our dog. My gut told me to make the trip to VRCC. I spent over an hour with Dr. Graham and Jennifer. Every question I had was answered thoughtfully. Medical terminology was explained and my dog was truly cared for. I never felt rushed out of the office, and I left understanding the intricate situation happening with my dog's vision. Dr. Graham took the time to teach, which reflects his great ability to practice medicine. I am so thankful that I found VRCC and received the level of care that I needed for our dog. Thank you Dr. Graham and Jennifer. I will be singing your praises in the Springs. Read Less

Thank you all for the loving care and hospitality you provided for my little baby Samantha B. We weren't sure if she'd make it through, but with your prompt care and attention she had a successful recovery and after 3 days she was able to come home today. Thank you Dr Westfall, Thank you Alex and everyone else who took care of her and made us feel welcome on our visits... Read Less

Needless to say, I was in great distress. When I walked in I was promptly and nicely greeted, and everything became a non-issue and we were very well taken care of. The staff, Techs], and the doctors were truly exceptional. The end result was that Savvy's cut foot was tended to, the staff were very inquisitive and nice, and we are on the road to healing! Read Less

I love this place! It is expensive but they're worth the money. I've been going here with 2 generations of dogs and they are compassionate, kind and understand we all don't have money to afford their expertise. Took my dog yesterday and instead of going through a bunch of tests the internal medicine department (Dr. Ashton) figured it out after a few questions and an exam. Been to a few different specialist for different issues and they are amazing! Read Less

Out cat Tazie who went for a routine spayd n was butchered from a "New Surgeon" n tried to hide what they did n sent us to a 9er that Refused to help n said to take her back to who did it. We did n they were lost on what to do...We got the run around from 3 other hospitals we were sent to with Wrong diagnosis n was told to put her to sleep n when the last hospital ran outta blood they sent us here. They did there inspection n came to The conclusion that she was bleeding inside..they opened her up n Fixed the mistake the 1st ( Dumd friends leauge ) did . VRCC Saved our little girls life n gave her a chance n time to survive. They ran outta blood or we would have her home.. But now we left her hopefully for just over night n Will be home tomorrow. But if we have to Ever go to a pet hospital VRCC in Englewood will be the place.. Clean-Friendly-Confidence from All that work there. Ty from the Bottom of our HeartsRead Less

They go out of their way to take care of your pet and to inform you every step of the way before, during and after surgery. Our dog had surgery on her knee. Afterwards she started to slip out of her cast on the way home. We immediately went back and they helped us. Very happy so far. Read Less

My 13 year old pug was choking. They took him immediately and saved his life. I understand that others may have had to have waited over an hour because of our emergency (I have been in their shoes too), but I was sure grateful they saved Simon on Christmas Eve. It takes special people to care for Pugs, emergencies, and special needs animals. Thank you, Dr. Strom and the staff at VRCC. Read Less

I just brought my kitty, Stomper, there on Saturday for emergency congestive heart failure. He was under VRCC care until yesterday afternoon. The communication and customer service at VRCC was wonderful; I can't thank this place enough for taking such great care of Stomper during such a sensitive time. The invoice they quoted me was much higher than what I actually paid - I know that may not always be the case, but it was a pleasant surprise. He is out of their care now and recovering at home. Thanks for all that you do and for saving my little buddy's life! Read Less

My dog, Raisin, was referred to the dermatology team because of chronic ear disease. It took a while, but Dr. Bachtel & team have really improved his quality of life. His ear infection is no longer present and he is such a happy dog. The team was very accommodating to my concerns and willing to explore different ideas to help, always letting me know what costs were a factor. I'm unbelievably grateful for how happy he is now. Read Less

I brought my kitty in last night because she had been puking for three days. I've been to VRCC before and I knew they were top notch... this visit proved to be exactly what I expected from them. Great, quick, affordable care, even though it was 10 PM on a Saturday night. VRCC is a wonderful facility to have on hand. Thanks again guys. I hope I never have to come back but I'm sure grateful you are there! Read Less

Extraordinary veterinarians and techs! This was my second visit--first time with my second dog. They calmed him and worked with him carefully. Our treatment plan made sense and the charges were appropriate for specialized care. I highly recommend the dermatology/allergy department.Read Less

I just want to take a moment to thank Dr. Julie Martin, part of the cardiology team. She took excellent care of my dog Wally, and did a wonderful job explaining to myself and my husband what was going on with him. She also was very competent in treating his pulmonary issues, and we were so appreciative to finally have answers as to what was going on with him. We are extremely appreciative of her, and we cannot recommend her enough! Read Less

Two weeks ago my dog suddenly got very sick, and after a trip to his regular doc we were sent over to the ER. Several scary hours and a sleepless night later they determined that something was stuck in his small intestine. So Saturday morning they did surgery to remove it. We suspect he ate something off the ground on a walk a couple days before, I'll spare you the gross details. He stayed 3 nights at the VRCC before he could come home. He's doing great now and is back to his crazy self. I can't say enough great things about the folks over there. They saved my puppy. They were patient and treated him like their own dog, and let me come visit him any time I wanted (we even brought our other dog him to visit since she was also freaking out) and never acted like we were imposing on them. I'm so thankful to only be 10 minutes away from the best pet ER ever.Read Less

My family went in with our cat. It was over 3 and half hours and all that we were told is that my cat had a fever and it would cost over 2,000.00 dollars for just the testing. They did not even give comfort or an explanation. They just sat down with a piece of paper. These people are uncaring and all they care about is the money. If it is at all possible don't take your animal in to these people. My family left if this was all the care my cat was going to receive then we would find another doctor. One who actually cares about a pet being part of the family. If I could give this place negative stars I would. After my family left. I went into the facility. Not one person even acknowledged I was there. When I asked the man at the counter how to leave a review he said I could do it on their website. Not true!!!! There isn't even an email where to contact someone in regards to the horrible way my family was treated. Not only that I have a 12 year old daughter that had to witness a poor excuse for an animal hospital. Read Less

I went to VRCC today and did not have a good experience. Then after reading these reviews I am happy I did not go forward with any services and a little upset I let them take any of my money to begin with. I was referred to them because of a mast tumor my black lab has. I was hoping not only to find good care but a helpful and caring facility as well. I was told they would do a consult for $125.00, and I was anxious to get answers about my dogs condition and what I could do. Well for $125.00 they took my dogs temperature, weighed him, and after 5 minutes with a vet I got an estimate for over $700 just to even start diagnosing my dog. Not to even help with any medication or surgery. I was upset and asked what options I had to pay. I was told I could pay today or get a credit card, that was it. They also said if I didn't do their expensive services today they would charge me again for the examination (temperature and weigh my dog) which my vet does free. It was just a terrible experience, and now after reading other people's reviews I can see they only care about money. I am happy to know now I should go somewhere else, my dog is a family member not this place's chance to cash in. I am already upset with my dog not being well and to see how I was preyed on by them is just plain wrong on so many levels. It is partially by fault, I should have done my research before going here and getting charged $125.00 and walking out with absolutely nothing. I can't believe they just expect these huge bills to be paid on the spot like that. Not even hospitals stoop that low. I write this mainly to help anyone else who is looking for quality care and a place that cares about their pet, not about money. Read Less

We brought our beloved 8 year old weim Drake to the emergency department last Friday around 7pm, we strongly believed he was bloating. Anyone who has ever experienced this knows that this is an extremely urgent situation! Upon examination they said they did not think he was but said they would do X rays. An hour later the Vet came out and told us that the radiologist determined that indeed his stomach had twisted, it had just tucked under his stomach...something I already knew. Then they told us the surgery options, upon which the Vet questioned me about why I did not get him gastropexied when we had his spleen removed, which I found extremely insensitive at the time! Then required that they run our credit card for $8000 to make sure we could cover it. This is all while my sweet boy was suffering, awaiting surgery. Only after our credit card went through, they called the surgeon. Three long, agonizing hours later they took my boy into surgery. I kept asking where the surgeon was and they kept saying that Drake was stable. The surgeon rotated his stomach back and tacked it, but decided to cut a hole in his stomach and remove a small raw lamb bone that Drake had eaten for dinner. I believe that was completely unnecessary, Drake has been a raw fed dog since I adopted him at 4 and has eaten bones and successfully passed them for years without complication. I cannot understand how an emergency facility that charges such an incredible amount of money cannot have a surgeon on call that can arrive in a reasonable amount of time, not two hours later! When speaking with the Vet I had indicated that he would need acepromazine to help keep him calm while recovering, she agreed. However upon picking him up Sunday evening, it was not with his check out meds. I was so happy to get him home I didn't notice. I called early Monday morning to ask them to get me a prescription for that. They said they would leave a message for the Vet. I never received a call back, there was actually no follow up at all! You would think that with such a serious surgery that we would receive a phone call checking on him. I ended up getting the medication from my Vet. Yes they saved his life and his recovery care was great, for that I am extremely grateful, but the experience was terrible, scary, and stressful. I hope that I never have to take my dogs to their emergency department ever again, it was not a good experience. Read Less

Recently had an emergency with one of our rescue Chihuahuas. She broke her arm badly-both bones severely broken. Took her to VRCC after first going to another 24 hr emergency clinic closer to home (a complete nightmare). Once we got to VRCC they controlled her pain quickly, stabilized her fracture with a splint, we were allowed to see her before we left for the night, the ER dr came out quickly and explained the plan-which was for her to see ortho first thing in the am, with probable surgery later in the day. She did have surgery the next day (a plate and screws), the ortho Dr called right when he said he would to update us on her surgery. All calls to check on her condition were answered promptly and without issue by the techs. She has had multiple check up visits which have all been without issue or complaint. We still do not know if she will ultimately heal up as well as we hope, but everything VRCC has done until now has been top notch-they saved her arm from sure amputation. Yes, it is at a premium cost, however, I am grateful this level of care even exists for my animals-at any cost. I would also like to point out that this type of accident and repair on a person would have cost 10's of thousands of dollars-minimum. We have been visiting VRCC for many years with our pets' emergent and/or specialist needs without disappointment. Read Less

Thank you for taking care of my dog- Cruiser! Two years ago on Memorial Day, my dog decided to eat about a pound of sourdough bread starter while we were at a Red Rocks show. We got home around 1am and she was delirious and couldn't walk. We took her to VRCC (I was the only sober one on the trip.) She got some fluids and got her stomach all squared away. Very nice and compassionate people at VRCC! Thanks for letting my drunk friends sleep in the waiting room too! :) Read Less

VRCC was absolutely amazing! Completely recommend them to everyone. We will never go anywhere else for our pets emergency care. I want to thank you on behalf of my family for giving Hennessy the best care possible. She has been a member of our family since she was 3 months and it was extremely hard to see her in such a bad state. Even though she isn't completely healed we are taking it day by day with her and enjoying our time. Her slow recovery has definitely given us some hope :) None of this would have been possible without Dr. Fields or VRCC. Thank you so much!!!!!!! Read Less