AMAZING!!! If I could give CSU 1,000,000 stars, I would!
My puppy, Remi, was diagnosed with a PDA which is basically a birth defect in the heart, without treatment the dog would eventually go into he... Read More
AMAZING!!! If I could give CSU 1,000,000 stars, I would!
My puppy, Remi, was diagnosed with a PDA which is basically a birth defect in the heart, without treatment the dog would eventually go into heart failure. The veterinarian that initially diagnosed the PDA HIGHLY recommended the surgeons at CSU. I contacted CSU to get a better understanding of the procedure, risk, costs, etc. I spoke to Patti Mueller, she was so helpful and answered all of my questions. Even after multiple phone calls Patti never made me feel like I was disrupting her day or taking too much of her time. She was very diligent in following up to check on Remis status. She also presented our case to the cardiac staff during their weekly meeting. The surgeons reviewed her medical reports and provided their opinion on the treatment. Keep in mind that this was all done without asking me for a dime.
After a very tough decision I decided to have a surgeon in Utah perform the surgery based solely on location. CSU is an 8 hour drive and I would need to take 2 days from work, plus the expense of lodging, gas, etc. Long story short, the surgery performed in Utah was not successful and Remi almost lost her life. The second I got off the phone with the surgeon I called Patti, she was not only was helpful in calming me down but made me feel like there still might be hope to save her life. We scheduled the surgery for 3 weeks out to give her time to recover from the failed surgery.
After what seemed like an eternity 3 weeks time had passed and I was able to make the 8 hour trek to CSU. I had the opportunity to meet Patti, Stephanie (4th year student) and Dr. Ames and I could not be more impressed. Dr. Ames was extremely knowledgeable, compassionate and took the time to answer all of my questions. After examining Remi and reviewing her records she confirmed that she would be a good candidate for an interventional procedure and assured me that they would have another surgeon on standby if they had to correct the PDA with a thoracotomy. We dropped her off the next day for surgery, again, Dr. Ames and Stephanie made us feel extremely comfortable with the surgery. They kept us updated throughout the surgery, they called me once she was anesthetized and told me they were starting the actually procedure in about 10 minutes and after about 2 hours they called to let me know the surgery was a success and she was awake!! I cant even put into words how great it felt to hear those words. After many sleepless nights, tears and prayers, my little princess was finally okay! The next morning (Saturday) Dr. Ames spent time explaining the procedure, recovery process and even showed us a video of the repair. She called me on Monday to see how Remi was doing and asked if I had any questions or concerns. Dr. Ames and the rest of the staff at CSU truly went above and beyond, they surpassed all of my hopes and expectations.
I realize this is a very long review but I hope I have conveyed even a fraction of my gratitude for Dr. Ames, Patti, Stephanie, and the rest of the staff at CSU. They saved Remis life and have greatly impacted mine. I cannot thank them enough. If anyone reading this review is questioning whether or not they should take their pet to CSU, please go, the facility is amazing, the staff is extremely knowledgeable, considerate, experienced and accommodating. I would drive 2 days straight just so that I could take my pet to CSU. I will be forever grateful for Dr. Ames, Patti, Stephanie and the rest of the staff at CSU. Read Less