I have been using SouthMesa for almost 3 years and haven't had a problem until now.I dropped my dog off for boarding Thursday, Feb. 6th in the morning. I would like to drop-off in the evening because... Read More
I have been using SouthMesa for almost 3 years and haven't had a problem until now.I dropped my dog off for boarding Thursday, Feb. 6th in the morning. I would like to drop-off in the evening because they don't charge you for that day, but the cut-off is 5:30pm preventing people who get off at 5pm from having the time to get off, get their dog, and make it back. I suspect that is the point though. I was told on the phone that they don't charge for that day if you drop off in the afternoon or pick up in the morning, which, technically, then I should be able to drop off in the evening, stay overnight, pick up in the morning, and not get charged at all, since they don't charge per overnight, just for the day....yeah, doesn't make sense to me either. Anyway, when I picked her up on Sunday, Feb. 8th, my bill was for 4 "days" even though she only stayed overnight 3 nights. They don't have a morning pick-up time on Sundays (the most common day for people to pick up their dog), again I suspect so that they can charge you for the day. If I was to have picked her up Monday morning the cost would've been the same. Again....very little sense to be made here. When I did drop her off they said she needed a Bordetella (prevents kennel cough, given orally, $16.75) which I was fine with. They did not tell me that an exam ($50) was required. I was under the impression that an exam was only given when a rabies vaccination was administered. Also, when I picked her up she had tape around the tip of her tail. She tends to chew it while she boards; I know this, they know this, and I even wrote it on her check-in papers. I assumed that they would wrap it first to prevent her from doing it. Nope. Instead they charged me $28.50. FOR TAPE!!! Not even vet-wrap, but Ace bandage type tape that was stuck to her hair and injured tail. I got to rip that off this morning, causing distress to my dog and to myself. Very unprofessional and callous in my opinion. At least put some gauze between the hair and tape for crying out loud. And the VET did this. Isn't that like vet school 101?? When I asked if I could wrap it myself before bringing her in next, they were like....."uh...Im not sure, I will have to ask"...ask WHAT? If I am able to prevent my dog from being injured and from you charging me $30. So, here I have been charged $50 for an exam, $30 for tape, and for what I believe to be an extra day of boarding. Im pretty ticked at this point. When I get home and look the bill over....the message on the bottom is even worse. The Vet supposedly examined my dog right? Or did she....? I have no idea what she weighs, are her teeth in good or bad condition, is her heart rate normal, do her eyes and ears looks healthy? How would I know because the message on the invoice only says what a cute dog she is (DUH), that she's a little overweight and to give her veggies. If I am paying $50 to have a Doctor examine my dog, then examine her. What I was told, any moron across the room from my dog could've told me. I know she needs to lose weight...hell, who doesn't? And give her veggies?...like an onion or an avocado (because those are veggies...veggies that are BAD for a dog) sheesh. The Vet did leave a voicemail which I erased. Im sorry, but I am paying you A LOT for a service. I would like my dogs exam results in writing, NOT in a voice mail. I like to keep records. Again, very, VERY unprofessional. I mean...really? Who is making the policies at this place? So, what I thought was going to be a $75 bill, ended up being closer to $200. The manager is supposed to call me back. Yeah, we'll see..... Read Less