They really saved our bacon this Christmas. The weekend that we came up from New Mexico we found out that my brother-in-law would not be able to take care of our dog as we visited a friend. Dante is... Read More
They really saved our bacon this Christmas. The weekend that we came up from New Mexico we found out that my brother-in-law would not be able to take care of our dog as we visited a friend. Dante is a standard poodle, 3.5 years old, and fairly active. I called probably 15 or more Longmont area kennels and there was literally no room in the inn -- except for Coal Ridge. They wanted a $50 deposit, which I was perfectly willing to pay, and we were set.And then our plans changed and we traveled a day late, driving up Monday instead of Sunday. I called them the morning of our intended arrival and they changed our arrival date without complaint nor fee.So customer service is an A+.The facility itself: the entrance is the vet's office and I found it a little smelly, but I also tend to occasionally have hyperosmia and am sometimes excessively sensitive to smell. It wasn't 'drive me out of the building' bad, but it was noticeable. We paid an extra $9 per session for him to have a play hour to recreate with other dogs, unfortunately he only got two play sessions because of timing and the holiday. The workers were very precise in inventorying all of the toys that we brought for him.When we picked him up, he was overjoyed to see us, and the employees provided us with a report card. He got top marks for being well-behaved and getting along well with others, and all of the workers loved working with him. He had no injuries, but neither did he have the slobber matting his fur as we would have expected had he gotten to roughhouse with other dogs like we know he likes to do. So perhaps his recreation hour was a little more constrained than he would have liked.The portions of the facility that we could see were quite clean, I didn't get to see in to the kennels and play area like I would have liked, but I also didn't ask. I'll have to make sure to ask if we take him there again. I heard an employee explain to a customer that the dog area had radiant heating in the floor, that struck me as perfect for dogs. The cats had a room of their own filled with insulated windows facing south, giving them all the time in the sun that they could possibly want.So all in all, we thing Coal Ridge is an excellent kennel facility. I can't comment on their veterinary care as we had no need of those services, but if their vets are as good as their kennels appear to be, I think they'd be fine.One final note: in the non-winter months, they have a pool for the dogs to play in during their recreation time. Dante likes water, I expect he'll enjoy it if we ever have an opportunity to use them again. Read Less