Truthfully, I thought hard about whether or not I should post a bad review or not. After generous thought, I can't stand silent anymore. I took my dog in a few days ago to see if anything could be don... Read More
Truthfully, I thought hard about whether or not I should post a bad review or not. After generous thought, I can't stand silent anymore. I took my dog in a few days ago to see if anything could be done about his third eyelid. I have recently adopted him from a shelter, and have never had a dog like him. My vet suggested I go see an optometrist for a second opinion about his eye-if it was functional for one and if he could have better sight if possible. I had Dr.Roberts come in, and he didn't seem too warm, but I let him do his job. After telling me things about breeding, and my dogs genetics, he finally started the exam. He looked in my dogs eyes a few times before my dog became stressed out and started barking at him. Now, I understand it was out of the blue, but I would assume vets would be used to those type of reactions. Instead, Dr.Roberts said, we're done, walked away and yelled at my dog, calling him a bad dog. When the vet tech came in, he told her we were done, and that my dog was being a "butthole". I found it very unprofessional for a professional, who I'd assume has been doing this for quite some time to speak so lowly of my dog and to my dog. I spent 85 dollars for a rude visit and little to no help. Thanks for the textbook knowledge, but I will never be okay with how you handled anything.
To follow up with the response to my review:
I found the response very one sided, biased and overall rude. My dog is not an aggressive animal. To say a vet is not used to getting reactions is hard to be thought of as true. I received an apology letter from Dr. Roberts, and I thank him for that. In his letter, he mentioned a dog snapping at him before, therefore giving him the reaction he did when my dog became stressed by him, or "try to bite him"- which is very untrue, because he did not try to bite Dr. Roberts. I was sitting next to my dog the whole entire time, and once my dog started to bark, I pulled him away, held on to him and told him it was okay. Therefore, it is very untrue as you mentioned, that the Doctors are not used to animals snapping, and untrue to say that my dog tried to bite. I would like a FULL REFUND from the facility. Textbook knowledge is a big factor in working with animals, but being warm, caring and understanding is another large part. I refuse to suggest this facility to anyone. You spent more time on regarding aggression in my dog, rather than the fact that one of your doctors spoke and treated my dog in a very ill fashion. I am very let down by you and your team. Read Less