Nasty, rude, non-emphatic, elderly front office manager needs to be put out to pasture. The two Veterinarians are reasonable and I would have continued, if it wasn't for the unwelcoming encounters and... Read More
Nasty, rude, non-emphatic, elderly front office manager needs to be put out to pasture. The two Veterinarians are reasonable and I would have continued, if it wasn't for the unwelcoming encounters and interaction with the elderly woman and her younger clone/trainee. They are incompetent and the rudest front office staff ever (excluding the female, short haired, brunette who appears to be new and doesn't appear to have developed the nasty attitude of the other two woman up front). I have taken my dogs to this veterinary practice several times over a 5 year period. I was there four years ago, and it was such an unpleasant experience that I hadn't gone back, until this last week. I was using another animal clinic much further away and I was hoping with the take over with VCA they would have new staff. I was wrong! There she sat up front with the same unfriendly face and horrible attitude. It started off bad with her younger trainee failed to make a copy of my dogs medical records that I had brought from my other Vet from the previous night's appointment. When I returned the next morning to get blood work and refill on a prescription and a physical check up (as they required) so after 20 minutes of waiting in the exam room I was told they were "waiting to receive my medical records from my last seen Veterinarian". It made no sense as I gave them to Karen's clone June to make copies the night before. Evidently, copies were not made, inconveniencing me even further. I had told them I didn't have time to wait for them to be resent from my other Vet's office, as I had to get back to work. Instead, I offered to go back home to get my records as I only live 5 minutes away. Then when I was driving back home to get my records I was told by the nasty trainee that 'the Veterinarian's next open appointment was at 5 pm' and she "would work me in when someone didn't show for their appointment" basically telling me to sit and wait more. Which was stunning to hear as she had messed up by not making the copies of my records and then had me waiting and then punished me further by basically unscheduling my appointment when I left to go get the medical records. It didn't make sense as I already had waited 20 minutes with no sign of when we would see the Veterinarian, yet other patients were being seen and I was left waiting and waiting due to their screw up!
This office is conveniently located and would be the ideal for me, however the front office staff is just awful! Makes me wonder... if they front office staff is so bad, what happens behind the scenes where the animals can't tell anyone how badly they are treated?
As I was waiting I called Cottage Veterinarian. A very nice "Zoey" answered the phone and even though they were booked solid, I explained what I been through and that I needed to have my dog seen that day as I was leaving town and needed to get her prescription refilled, she found a way to schedule us in. It was so refreshing to see empathy exist and kindness can be found by calling the right place. I was so relieved to find a local vet with a front office staff that is pleasant and kind. Dr Spirros offered alternatives for my dog, plus their prices are much better, his dental cleaning prices can't be beat. Don't subject yourself, or your loved pet to the beastly front office staff at VCA Parker. Read Less