Hilltop Pet Clinic

I have a handful of pets and I would never take any of them here for any reason. That's because I care about my animals and I wish them treatment by like-minded individuals, which these are not. Hilltop only wants to collect your check and send you on your way. No thanks! I'll take my pets somewhere better. Read Less

I always heard bad stories about Hilltop but they were able to see my dog sooner than the other places. Now I wish I never went. Hilltop is basically just a poorly run money scheme. They don't know what they're doing. And they will do tests and stuff with your pet without your permission then hand you an expensive bill when you go. I have no sympathy for these people and how they operate. Next time I will listen when people tell me not to take my pets here. Read Less

I would like to say how truly dissatisfied I am with the Vets and some of the staff at Hilltop.  I brought my injured cat in to be seen.  My cat had a small cut on his front leg, maybe about an inch long.  His arm was shaved and he was given antibiotics. The price they charge for medication is extremely ridiculous. $ 50 for a shot of antibiotics?? 2 pain pills was another $21. I brought him back a week later for his follow-up. We waited and hour and a half before even going back to a room.  While waiting for to be seen a lady with a large dog walked in for her appointment, a dog from the waiting room jumped up and at this lady's dog and the the very rude receptionist told the lady she was 20 minutes early for her appointment and she could wait outside.  Still waiting to be seen a gentleman came in to purchase a one month supply of medication for his dogs.  The same rude receptionist told him they only sold the medication in a 6 month supply. He told her his former vet sold them in 1 month supply.  She was unprofessional and told him thats not how they do it at this office. Finally we were called back and saw the vet.  At this point the vet was worried about my cats ligaments drying up and getting damaged. My cat had also licked his wound so much that the once 1 inch cut was now about 4 inches long.  His recommendation was to wrap the leg.  I don't know why the vet did not wrap his leg to begin with and save us so much trouble. At his next follow-up apointment and another hour amd a half long wait, my cats leg looked mutilated. We saw the other Vet ( Dr. Wilson) at this appointment and she pushed for x-rays to check to see if his arm was broke( it was obvious it was not broke.$175 for stays and $85 for sedation.) She also wanted to do a culture to check for abscess in the leg. That would have been another $80. After I declined she then stated it was normal for injuries to abcess. At our next follow up the same vet we saw the week before was now stating my cats leg was so bad that amputation was recommended. We decided it was time for a second opionion.  My regret was not going to another vet after my first bad experiance here.  Thankfully we went to a different vets office. It was a good 6 week long process, but my cat is healed up and has all 4 legs. Read Less

At first glance the staff appeared nice. I took my dog there three times, and the third time I walked away with a $250 bill and some medicine. When I got home I realized one bottle of medicine was missing over 20 pills. I called them to get this fixed however they didn’t return my call until the next day (Saturday) during closed business hours. They left me a message on my phone assuring that they didn’t make a mistake, and that I was the one counting wrong. They offered me no solution for this problem, and no way of getting in contact with them until Monday morning so my pup had to go the weekend without medicine. Read Less

Dr. Crook and staff are wonderful. They worked and worked with us trying to get elderly Beagle's blood sugar under control, so she could have surgery to remove a mammary tumor and several other growths on her. The tumors were something she had several surgeries for in the past and we wanted to let her have one more surgery and stop after that. Unfortunately, she went into acute kidney failure and we had to make the choice to let her go before she had surgery. My Husband knew it was time but I was scared she could maybe be treated and get better. Dr. Crook assured me we were doing the correct thing for our dog. They were very gentle with her and it was peaceful. We got a sympathy cards from them and her ashes were back in a timely manner. My Husband is a travel nurse and unfortunately we will be leaving for a while. We will be back and I fully plan on using Hilltop again. They even gave us extra scripts, she takes daily, for our other pup until we can find a vet where we are going. Thanks guys for being there at one of the worst moments of our lives and letting us walk away knowing we did the correct thing for dog. Mark, Tina and Daisy Dog Read Less

I have never had a more caring and loving veterinarian and staff take care of my pets. The second we walk through the door we are treated like family. Even offered coffee, water etc. They go well above and beyond what would be expected from a vet clinic. My Boxer Nala is in love with Dr Crook and Angela(staff). When I mention Dr Crook's name, she gets so excited and practically drags me to the clinic door once we arrive! He also saved my cat "Mo Mo's" life after he required emergency surgery. We weren't sure he would make it through the surgery. It was touch and go. We have been blessed to have such a wonderful Doctor and staff. I hope they stay here for a very LONG time!!! Read Less

The waiting room was extremely crowded which I thought might be a good sign due to the amount of people wanting their pets cared for. My dog and I were offered tea/water by the staff and they seemed polite, though they weren't very proactive in maintaining a safer waiting environment. There were too many animals and not enough space, I ended waiting up 40 more minutes before they finally saw my dog. I was there intially for his check-up and decided to up-date his shots while there. I asked for the price and they gave me a look like "You are suppose to want to the best for your dog, the price shouldn't matter." They were extremely evasive about the pricing saying that it wouldn't be much. I ended up with a nearly $80 bill, which, to my way of thinking was rather pricey considering that when they gave him his shot, they didn't hold him well and half the medicine was squeezed out over his back. Very disappointed with service and prices, though staff seemed nice. Read Less

Hilltop Pet is a wonderful clinic. I needed help with my older Schipperke who had a tumor on his lip. Dr. Crook and Dr. Barber are excellent, all of the Staff are very helpful and compassionate. I highly recommend them. Read Less

Everyone at Hilltop was so kind a helpful to both my cat and I! I have a broken arm and they helped so much with my cat and even carried her right out to my car for me. Everyone was just so genuinely nice and helpful! Read Less

I can’t thank everyone at hilltop enough for your help, knowledge, and amazingly kind atmosphere, everyone we have encountered there have been more than helpful and supportive! I wish we could just pack y’all all up and take you with us! It’s going to be hard to find a great clinic like yall’s! Read Less

The staff at Hilltop are friendly, caring, and they provide top notch customer service. We've been to this clinic a lot within the last year and have never had any issues. Everyone who works here truly cares about their patients. Thank you Hilltop for being so wonderful! Read Less

I haven't posted yet to share my thoughts about hilltop petclininc. I have been taking my dogs here for over 3 years. My doggies love the staff and it's very comforting to see the staff call them by their names and give them hugs. My dogs are always at ease in the room and the staff always spend a few minutes with them before starting medical attention to put them at ease. Thank you so much hilltop for the love, respect and concern you have for all the animals and their owners!! May God bless you all!!! Read Less

My 8 furbabies have been coming here for yrs Staff is always Friendly, Welcoming, they listen and get answers quickly The Drs are caring, and really listen to any issues you many have They handle your pets with love, they do care about your pet and offer lots of information and give great care My Furbabies give it a 32 Paws Up Read Less

One of the best veterinary experiences I've ever had. The the vet and the veterinarian assistant we're very kind and courteous. The price compared to anywhere else in town was astronomical. I will highly recommend Hilltop for the rest of my life here to friends and family. Thank you once again to the ladies and the people in that office that helped Fuego. They were even so generous to send a card. Thankx Read Less

It’s not all the often these days when I am really blown away with great people,a great process, and the extreme level of professionalism we received here. From the moment we were greeted to the moment we were done. Very upfront and transparent throughout the entire process. I can’t say enough great things! Hats off to you all!! Happy to be apart of your family!! Read Less

I took my fiancee's cat to this vet on 10/6/17. I told the vet that the cat had kidney failure which was diagnosed approx 1 year ago. After test the vet told us her kidney level was slightly high and she had bacteria in her urine. I stated that my fiance was pregnant and asked if having the cat could be bad for her. Her response was "by law i can only comment on the cat." Vet even told me she wouldn't put the cat down even if I requested it. The vet had absolutely no concern about a human child growing just the cat. This vet and this office is GARBAGE. Read Less

The team at Hilltop Pet Clinic are the best, every one of the staff care deeply for your pet. They are very professional, follow up with you, and tell you exactly what to expect. They have taken such great care of all three of my dogs that I will never take them anywhere else. Thanks HillTop. Read Less

This was one of the best experience I ever had at a Vet's clinic. They were open on Saturday and squeezed my Leo in. My Frenchy was weezing to the point where his snout and tongue were turning gray. The minute we walked in, the assistant scooped Leo up and took him to the back to put him on oxygen. Not worrying about paperwork. Dr. Crook was very personable and knew exactly what to do. After the visit, I received a card in the mail a cute card welcoming us to the clinic. So glad I found them and I will continue to go to them. They are awesome! Read Less

I can't even begin to review in the small space they give you. I have had an amazing experience here! From my dog passing to simple shots that my dogs need. So loving, supportive and worked with me on everything (my husband and I are dual military) It breaks my heart that we have to move to Texas because they were the best vet that we have ever gone through. My dogs even loved them! I 100000% recommend this vet. Read Less

Words cannot express the genuine heartfelt warmth, care and professionalism I received from Dr. Crook and his staff today. I had to go through, for the first time, today making one of the most difficult decision of putting my beloved Dakota to sleep forever. This Dr. and his staff are the most outstanding group of people I have ever come into contact with regards to a Veterinarian clinic. I was able to say good-bye to Dakota and be by her side talking with her and loving on her as she went to sleep. They went out of their way to comfort me and see to Dakota's needs as if she was one of their family members. I can not thank you enough for all you did today for me and Dakota. Thank you for being the best at your jobs and helping me through this most difficult day, It will take some time for my family to adjust to our loss, but I will be forever grateful to Dr. Crook and his staff.Read Less

I am so thankful for this clinic! I wasn't sure where to take my sweet pup for care so I gave it a shot. I was not disappointed!! They are so caring and kind and my fur baby loves all the attention she gets when we visit. :) Read Less

Unfortunately I've had my pets at the vet A LOT lately! I've had the opportunity of working with all the staff at Hilltop. I love these people! They know my pets by name, they have a logical approach to medicine and they truly love their jobs. I can't thank them enough for all the help they have been!!! Read Less

I cannot stress how wonderful this office is! The staff is amazing and Dr. Crook is the best vet I've ever met! They are so caring and compassionate and that means a lot as I have an 18 year old kitty so we have to make frequent visits. I feel like my kitty is safe and well loved there and I suggest this office to anyone that loves their pet! It is just the best! Read Less

My aging guinea pig was getting sick. I called everywhere in Pueblo and surrounding areas. No vet in this area would see him. but Dr. Crook did. In less then a week he was back to his old self. Unfortunately Jasper did die, but I had him for 2 months and he didn't suffer.My "free" dog has had many problems.  Dr. Crook has fixed those problems and now she is a very happy dog that doesn't have to be a puppy mill breeder dog anymore.  I would recommend Hilltop Pet Clinic to everyone.  Quality pet care and a friendly atmosphere. Read Less

We just Love Dr. Crook and all the people at the NEW Hilltop Vet!! Can't say enough good things about the caring staff- the short wait times, the knowledgeable Dr. and the easy to get to location. Our Cats and dogs have finally found a vet clinic to call HOME :) Read Less

This office has the kindest, warmest and most talented staff. I have been treated with the up most respect, warmth and concern. The Veterinarians are top notch and the staff are awesome. I highly recommend this clinic to anyone with a Fur Baby, Bird, Exotic Animal or Farm Animal. I love them all! Read Less

Searched for small animal vets online and came up with a vet up north.. called and they said our hamster needed to be seen asap and suggested I call PetSmart and ask them who they vet with brilliant! I called and unfortunately they told me they use hilltop pet clinic.. optimistic they might be able to help I called and was told I could bring in our poor Perseus in three days from time of the emergency.. needless to say he didn't make it through the hour. I am not blaming them for the death of my animal. However,Through my experience I would never recommend ANYONE actually count on this clinic for help. I'll tell anyone I ever talk about vets with to heavily consider somewhere else that has compassion and is willing to help in an emergency... not just count down the last hour of their work day. Good luck and prayers your animals are okay. RIP Perseus Read Less

Hilltop is by far the best Vet Clinic in Pueblo West. Dr. Crook is the best and has an amazing staff as well. As the owner of an aging and grumpy dog, Dr. Crook always make me feel better about the situation at hand. Read Less

I've been a dog owner for 9 years over 3 states, Hilltop is hands down the best vets office, and one of my offices was in the south, dripping with southern hospitality... Hilltop still has them beat thank you all. Read Less

This veterinarian denied my dog care stating they're not equipped for emergencies yet they advertise emergency services. This happened during routine business hours. They said they'd contact an emergency vet on our behalf and we were told the emergency vet was waiting for us. We went the emergency vet and no one was there because they were closed. We had to scramble to find a vet to treat our dog. This veterinarian is unethical and I wouldn't trust him to do anything for any of my animals, including euthanasia. Read Less

I have to say I've had more visits to Hilltop than I would prefer, due to an aging dog. Every time I am greeted by name with a warm smile. They have expanded their hours, which is a tremendous help for me as a commuter. They have brought on more staff and another doctor and are looking to expand services provided that are unavailable in the area now. I have no doubt my dogs are receiving the highest level of care and compassion here. Read Less

I absolutely love my vet! He has been so awesome with my dogs and my puppy Hank. I can tell he truly cares and loves my dogs. Plus, he is not very expensive. I had a $20 vet follow up with Hank. All the staff there just love on him and make him feel happy! I'm on the Northside and I go to pueblo west to see him. Dr. Crook is the absolute best! He is there during the week! Read Less

I absolutely love Dr. Crook and his team! He is awesome with my dog and affordable. My follow up today was only $20 dollars. I live in the north side and take a special trip just to see him! He is my absolute favorite vet!Read Less

a very affordable place to get your pets health checked. I've taken both my dogs here throughout the years and the vets have always been very friendly and patient with my anxious pups. I have never had to wait more than five minutes to be seen. last time I took my puppy in for a skin scraping, the vet even brought me to view under the microscope what was going on. they honestly care about your pets health and try not to push extra charges on you, they also communicate everything so you're not sitting in the dark on your pets diagnosis. Read Less