They were very caring. They help me make an informed decision about my cat. When we had to put my cat down they gave me a hug and cried with me. Couple weeks later they sent us a very kind card signed by the staff. Read Less

Our pets are like our family and that's exactly how feel when you meet Dr Patti ,,when you and your family visit her you will be so happy to go back and have her care for your family ,she is truely a warm and caring family Doctor,, Veterinarian. Read Less

Outstanding. My dog has been to a fair few vets and I would say that this was my favorite, hands down. The staff were efficient and informative, but more importantly they were friendly and repeatedly told my dog what a handsome boy he is (all true). They filled his prescription onsite and followed up with a call to make sure he was doing alright and healing correctly. All in all, a great experience with people who obviously actually cared. Read Less

My husband and I took our new rescue cat here for the first time as new clients and saw Dr. Jane Rubio.  While I will admit I can be a high-maintenance client for a veterinarian, my husband is not, and he agrees with me that this doctor was one of the most unhelpful and least professional that we have ever dealt with.  We made the mistake of revealing that we had previous experience working as vet techs, and once she heard this, she didn't seem to want to do anything with our cat herself.  Our cat's ears needed cleaning and we were told we should be able to do this at home (never mind the fact that this is a very scared and shy rescue cat who we have not had for long and who we are still trying to build trust with. We didn't want to neglect her treatment until such time as she feels comfortable with us, and that is the whole reason we were bringing her to the vet in the first place- so she could get treated without having to be frightened of US).  We also wanted the doctor to at least attempt to draw some blood for various tests, and we were told that they were simply too busy that day because they were short a technician. (From our previous experience in the field, we know that this describes virtually EVERY day in veterinary medicine, and so we really don't feel that was a valid excuse.)  But the worst part of the experience was the fact that we had wanted our cat dewormed (she'd been having blood in her stool and came from a shelter environment, so we knew that a prophylactic deworming was a good idea) and she was given THE WRONG MEDICATION.  The doctor gave us Droncit, and told us it was a broad spectrum dewormer, which it is NOT.  I felt sure of this at the time it was given, but thought I would give the doctor the benefit of the doubt and verify what I thought I knew online.  Droncit only treats tapeworms and is NOT a broad spectrum dewormer- I believe Rubio was thinking of DronTAL, a similarly named but different medication.  When I brought this issue to the clinic's attention a couple of days after our appointment and asked for a refund on the medication, they gave me a hard time about it and said they would need the doctor's side of the story.  I spoke to her on the phone today and she was defensive bordering on argumentative and never even apologized for the mistake she finally grudgingly admitted she had made. They did give me two doses of an ACTUAL broad spectrum dewormer instead of a refund, but the whole experience has made me really regret that I stressed out my cat with this useless visit, all for nothing.  Rubio was no help at all and noticeably took a dislike to me during the appointment.  I know I'm a crazy cat lady, but a professional veterinarian doesn't TREAT clients as if they're crazy. Read Less

They were very nice and understanding to my dog but I'm upset about the negative comments they made towards me. Such as, "the dog is so nice... much nicer than Ben is. HAHAHAHA." They laughed in my face and were disrespectful to me. I don't appreciate being treated like a child by strangers. We'll be looking elsewhere for a vet. Read Less

20 years ago, before emergency pet services in Pueblo, our chihuahua got sick and needed emergency care on a Friday night. A vet from pets and friends was the only vet in Pueblo willing to meet us after hours at the office. They saved her life. Since then they have cared for all of dogs, and now that I am an adult they care for pups. Read Less

Don't have a review of the care but I called on a Friday to ask if they were accepting new dog patients, they said yes, called back Monday right when they opened at 8am and they said we could get an appointment next week, talked it over with fiance and called back 5 minutes later and all of a sudden not accepting new dog patients. Ridiculous. Read Less

First time going to this Vet. we moved here a year and a half ago and where still taking our dogs to Colorado Springs because we wanted the best care and had not heard very good reviews on places here in Pueblo. Good news though Pet's and Friends is great! The service was fast they answered all of our quetsions and best of all my dog who is usually very timid at the vet was at ease and not stressed in the least. Read Less