The front staff is extremely rude! This emergency hospital is focused on money and have staff that are only there to hustle people. I had taken my puppy into see a vet and he was put on a special diet. At no point in time was I told I needed a prescription. Over the weekend, I called my regular veterinary office and unfortunately this place is who answers the phones on the weekends. The front staff refused to do ANYTHING and gave me an ultimatum of letting my 3.5 lbs puppy starve to death over the weekend, feeding him food that was not recommended and cause him to get sick, or pay them $200 and get the prescription I needed to purchase his food. She wouldn't allow me to speak with anyone else and hung up on me twice. I highly doubt if she cared about animals she would really put an owner in that situation between paying $200 when I had already paid over $500 in vet bills and did not need an exam as he had already been diagnosed. In addition, I highly doubt NO ONE could reach my regular vet or have some other protocol in situations like this. I would never go to a vet's office whose staff is only concerned with stacking their books and charging people for unnecessary exams. Complete lack of compassion for the animals. Read Less

The staff, front desk person, technician, and doctor, are really nice. The facility is pretty new and clean, both outside and inside. There is a waiting area and you can brew coffee for yourself if you like. There is a clean restroom available, and parking spots just at the front entrance. They give you plenty of information about your pet’s situation and tests that they are going to do or have been done and possible developments and further action needed. In case they need to keep your pet, they present you an estimate of possible costs for different treatments your pet needs or might receive. They also ask you to pay part of that estimate when you leave your pet there. I suggest getting health insurance for your pet before using this place, as depending on the treatment needed, it might be pretty expensive. Make sure you check opening and closing times before you drive over there with your pet. I would recommend this pet clinic if your pet is in need of immediate assistance. Read Less

We took our very sick dog here late at night as he was not breathing properly. He was 13 and that is very old for a big guy like him. We ultimately decided to make the compassionate decision to euthanize him. Everyone at this clinic was kind, loving, caring and well informed and made this very difficult night a lot easier. We highly recommend this center to anyone with a pet emergency. Read Less

I am writing this review while waiting in the exam room. It took me 2 hours and 15 minutes to even get in a room after being told it would be a few minutes for a wait. I have now been in the exam room 45 minutes after only seeing a vet tech. The vet tech just now asked us if we wanted a fecal sample after providing it at the beginning of our appointment. The people seem nice enough, but should maybe try being more accommodating to their patients, or at least give them an accurate wait time. Read Less

While the nature of our visit was less than pleasant, Northside couldn't have been more helpful or caring. The provided a very nice box with our Max's cremains. Thank you everyone who helped us through a difficult decision. Read Less

Last Friday I had to run my beautiful Sapphire to an emergency vet, I didn’t know where to go I called my mom and she recommended this place, when we got there they were very focused on Sapphire and doing everything possible for her the Dr. would come out let me know what was going on and what my options where to help her, but unfortunately Sapphire would of had a very long, hard recovery if she would of made it through surgery! I didn’t want to see my baby suffer so I made the decision to let her go, I stayed with her until she went to the rainbow bridge, The stuff was very caring, and kept me informed with everything that was going on! The cremation place included a free paw print and she was placed in a very nice pine box, when I went to pick her up the gentleman working the counter was very apologetic as well! I will highly recommend to friends and family! Thank you for everything! Read Less

I had to take my 13 year old kitty in after she hadn’t eaten in 3 days. She’s been in kidney failure for a year and I ended up having to put her down. I have never been anywhere (let alone a pet emergency room) where there were so many genuine, caring people. They did everything they could and I could tell she was in great care. I’m blown away with this place and it’s people. They sent me TWO apology cards with personal, handwritten letters from the staff. The cremation place they use is also wonderful and they give free clay paw impressions. This was one of the hardest things for me to do especially just moving here and not having any family with me. These people really made the whole experience as comfortable as it could of been. They actually care. I’m so grateful for this staff. Read Less

I take my dog (Anubis) here because, silly him, eats things that he shouldn't. The staff was is very sweet, helpful, and knowledgeable. I would trust them with my puppy's care any day. Customer service is excellent. My cat has also been here due to urinary blockage. He was hospitalized for several days. Patient care is outstanding. Definitely recommend this emergency clinic!! Great staff! 💝 They truly love what they do. Read Less

This review is for the location on 124th NOT Boulder location. I can't seem to pull up the other one on Yelp for some reason. Anyway, we had a great experience here when we brought in our little chi. Dr. Marano was very informative, patient, and answered all of our questions. He even encouraged us to call him should we have any questions or if our chi started acting funny again. What a relief! The other staff seemed friendly and accommodating. We aren't fans of emergency vet bills but this one wasn't as traumatic as some other places we have been to. We always pick apart what is recommended so we only pay for what makes the MOST sense and Dr. Marano worked with us and was still patient too. We would take any of our 3 dogs back to that location but hopefully we won't need to! Read Less

They said the wait was 45 minutes but almost two hours later we finally found someone to look at our dog. They also brought her to the back room to look at her then said they couldn't get a proper diagnosis because she was upset with them touching her. Well duh, you could have examined her in the exam room with us and you would have been able to do better.Read Less

I want to thank all the doctors and everyone else for helping us today with our little black Pug, Yum yum. It is never easy to help a furry child cross over the Rainbow Bridge. She loved us unconditionally for 17 years and we will miss her so much. Her rumble won't be the same without her. Thank you so very much for all the help you all have been to us over the years. Best to you all, Rachael Coombes parents. Read Less

These guys took our dog in the second we arrived and worked on her for three hours. We are so grateful to have them so close and so good at what they do. We also had to go back because of some fur that ended up getting in some stitches and they cleaned it for free. Dr Marano was amazing and very loving towards our sweet lil pup. Read Less

May be the most ineptly run place I've ever been to. Been waiting an hour to see an emergency vet and still no sign of one arriving to see us. These absolute idiots have a doorbell that rings every time someone comes through the door. A great way for them to know if someone is here; a horrible way to try to keep dogs calm. A doorbell has made every dog here go bonkers every time someone comes in the front door. When I arrived, they had the grim reaper working the front desk. I don't think I could have paid this woman to go slower than she was. I finally had to wave my hand at her to move faster while my dog laid on the floor shaking and screaming. I can't believe my home vet recommended us here. Read Less

No one want's to spend Christmas eve at the Vet, but instead of gouging us on Christmas, North side was really fast, helpful and charged what I thought was a reasonable amount for the services on a holiday. Very up front about cost, and did not pressure us to take one treatment over another. Read Less

If I could give this place no stars I would. Brought my dog in for a vaginal prolapse and we waited 3 hours in the room mean while my dog was bleeding a lot and then receptionist came in and said sorry for the wait he had some emergencies come in. Like my dogs condition wasn't an emergency. Dont bother waisting your time with this place. I asked for my money back and took my dog to another Vet down the street where she got the care she needed. Read Less

This place is absolutely incredible. We have 3 visits now between our 2 cats. We seem to always have something happen on a holiday unfortunately. They have seen our cats for congestion and sneezing, limping of the hind leg, and putting an additional staple in a surgery incision. They blew me away with our last visit. My cat had surgery for a broken femur. He decided to chew a staple out while I was sleeping. I rushed him over right away, they checked out his incision and answered some questions I had, put a new staple in, and had us on our way in no time. They are incredibly caring, attentive, and knowledgeable. In fact, when we took our cat in for his limp, which led to surgery, the doctor knew what it was before she took an x-ray. I absolutely love this place, and am very happy to have somewhere to take my furbabies when our primary vet isn't open.Read Less

Took my dog here for overnight observation after surgery at another facility.  Very first thing they did after taking my pet into the back room was to come out and tell me he had fleas and they had dusted him for a $75 charge.  Neither of my dogs has ever had fleas, so I was immediately angry at an obvious scam, one i might add that I see echoed by another poster here.  Then when we went over the charges for the night, they were significantly higher than I was told they would be by my regular vet.  When I pointed this out, Dr. Bernt sarcastically told me "Well, that's THEIR problem" to which I explained to her that it was HER problem because I was not going to leave my dog there overnight!  She stormed into the back room to bring my dog back out whilst making rude and sarcastic comments about me to one of the techs.  After a couple of minutes, she came back out and asked if I would leave the dog if she took the $75 flea dusting charge off the bill.  Since my dog was in pain from his surgery and I didn't want to subject him to further distress, I chose to leave him there for the night.  NEVER AGAIN!  When I mentioned my problems with Northside to the staff at my regular vet, the owner called me to apologize for the poor treatment I had received at a facility they had recommended.  He said that he used to work with Dr Bernt and that she is a good vet, but she definitely has poor social skills.Conclusion; I can't comment on their vet skills since my dog didn't really need any, but their human interaction skills are VERY POOR and I, like other posters, believe they try to scam you for whatever money they think they can get out of you.Like another poster mentioned, if you need emergency vet service, go to Community Pet Hospital at 123rd and Washington. I've taken both of my dogs there multiple times for emergency services.  They aren't cheap, but their staff is competent, professional and I never felt I was being scammed for bogus services. Read Less

Truly genuine staff! We had to come in for an emergency euthanasia for our dog. We got there about 5 minutes before they were closing and they didn't say a word or try to hurry us along. The vet and tech on duty were very sympathetic and respectful of our time with him before and after the procedure. Even the room they put us in was nicely furnished and decorated. It wasn't your typical smelly vet exam room. When it was all said and done, we got the private cremation for a VERY affordable price which included returned ashes in a beautiful cedar box with his name etched in the top as well as a clay paw print. Also, to our surprise, we received a sympathy card in the mail that the entire staff had signed for us. Euthanasia isn't something you want to have to do, especially at a crowded vets office, but if I had to do it all over again, I would definitely come back to this place. Thank you Northside for everything you did for us on that difficult day. Read Less

My dog was transported here last Friday evening from another vet to stay overnight being on monitored supported care for a rattlesnake bite. The techs and docs are fantastic! The vet reviewed everything with me and communicated regularly and proactively. They encouraged me to call for an update before going to bed. They know their stuff and I felt well cared for along with my dog. I don't live North but would definitely come here again if needed. If you're at Westminster dog park and need emergency services, I highly recommend Northside. They don't open until 530 pm on weekdays. Read Less

It was an early Sunday morning, a few weeks back, that I knew I had to lay my little dog of 16 years down. My husband and I took her to Northside Emergency Pet Clinic and from the moment we walked in the door, every staff member was so attentive and comforting. Even as I held on to my little dog as she took her last breathe, the physician was right there holding my hand and comforting me and I was comforting her. What really made this entire experience amazing (if it can be)? I just received a condolence card in the mail with hand-written messages from each staff member , even using my little dog's name as if they had known her all of her life! I will highly recommend this clinic to anyone that has pets. Their compassion and caring for animals (and owners!) goes way above and beyond anything I have ever experienced! Read Less

I took in a wild cottontail rabbit who had been hit by a car and was clearly suffering (upon picking him up I saw he had a broken leg). I was overcome with compassion and was not going to leave the rabbit in the road only to get hit again. I asked if they would show mercy and euthanize him, which they did (for free). I really, really appreciated their willingness to do that. Read Less

Three days ago, Apr 15 at 6:30, AM my 12 year old best friend, the most beautiful, bravest black German Shepherd Dog in the world, suddenly collapsed without warning. She lay there dazed while I stood over her shocked and wondering, is this serious? Was it the fish oil pill last night? If I made her rice, went to work and came back she'd probably be feeling fine like always, right? About 5 minutes later I woke up and realized, hell yes, it's serious. I carried her to the car and drove to two different emergency clinics that were technically open, but without a veterinarian in yet. Finally, I found Northside. Dr. Berndt and a tech (I'm sorry I do not remember her name) were the only ones on staff; they got my girl in on a gurney and worked like mad women to save her. I was brought back to stand over my dog and I saw these women literally running back and forth across the room in the process of diagnosing and stabilizing her. I was so touched at the way Dr. Berndt loudly complained, several times, that the other waiting customers could shove it if they got impatient that a dog with an abdominal hemorrhage had priority over everything.Apparently my always invincible best friend had a spleen tumor that had ruptured, and there was 90% chance it was cancerous (hemangiosarcoma). There was a surgery but even if she survived that it might give her only 3 extra months. I could not believe it, it was so devastating, she had seemed great and had just been to the vet a few weeks ago. Dr. Berndt kindly but firmly explained to me how poor a prognosis this was but that she, personally, would do the surgery. She advised me to make some calls and decide. In the end, my husband and I chose to do the surgery, and Dr. Berndt and her assistant again flew all over the place to get my dog ready to be moved to another clinic for surgery. My dog died in surgery because the tumor had grown into an artery, so she never had a chance, but I am so glad we chose to do it, because she deserved everything I had to give.I really just want to thank Dr. Berndt and Northside for trying so hard to save my dog. You never know when you're going to have an emergency, and chances are you've never looked up what emergency options there are around you until you need one ASAP. I didn't have the time to find the "best" emergency clinic and most clinics were not even open given the time of morning. But Northside really came through and did their absolute best. You don't have to look very hard in a time of crisis to find a clinic that will take care of you, it's this one. Read Less

The staff at this emergency clinic are so caring and nice :) I had to take my dog in for a vaccine reaction, she had hives and swelling all over her body, and they took such great care of her and she liked them too!For a er vet it wasn't that expensive at all and they were very quick with treatment. I hope I never have to go back but if I do I know they will take care of my baby! Read Less

We recently took our lab in for a dog bite and this clinic was great! We got to the clinic and they were professional and quick to help. They explained the options and we were grateful they were so great to Dolly. They answer questions and are honest about cost and needs. Thank yall very much! Read Less

Very unprofessional. Took forever. I think the admin needs an assistant. My dog was bleeding but she didn't seem to care. A dog came in after us and got seen priority since foot was bleeding, so was my dog. I would not recommend them unless they get fully stuffed up front. We left since we did not seem important to the admin lady. I will wait from now on emergency or not!!! Not worth the drive unfortunate for you dog. Read Less

Completely garbage. This place totally sucks. It took an hour to see a doctor. Then another hour for them to tell us what's going on and let us go. I would never come back here. If u want a place that's good, go to community pet hospital. Read Less

I would give this place 0 stars if I could. Upon arrival, I had to great the receptionist, instead of her greeting me. We sat back in our waiting room for about 15 minutes before someone came in (nurse). Once the vet came in, not only was she rude to us but showed ZERO interest in our dog. Not once did she pet him, comfort him, or even look at him. After poorly explaining what was wrong with our dog is when they tried to take advantage of us. $85 to walk in the building, $200 for blood work, $1100 to keep him overnight. I promise I will NEVER be back to this joke of an office that cares more about the money then the well being of my dog. Read Less

My beloved rescue cat fell ill on a three day weekend. He suddenly seemed to go downhill quickly and would not move. We rushed him to Northside. He was taken back immediately and assessed. Dr. Marano came out quickly and went over what was happening. Although it was very urgent, he remained calmed and thoroughly explained what needed to be done to stabilize my cat. He also explained the costs as well as the first steps we needed to take. After our discussion, he went to work. Butters had a urinary blockage and his bladder was so full that his kidneys were backing up. He was very near death. Dr. Marano was able to stabilize Butters, kept me informed, kept my cat comfortable and prepared me for what would be needed over the next few days. Although Dr. Marano had a few other emergencies, the staff and doctor worked quickly on everyone and kept everything under control. Butters is now home and doing fine. Dr. Marano has called to follow up on him and see how we are doing. I highly recommend this clinic. I cannot say enough good things about it. They were wonderful! Read Less

My dog, a poodle mix had a bad vaccine reaction when my regular pet clinic was closed. A friend recommended the Boulder location since I live closer to there.Dr. Berndt was great. I only had a short wait as it was not very busy and my dog had no trouble breathing.   She administered the meds and my dog recovered well.  The staff was wonderful.Yes it cost MORE than my regular vet clinic. I knew this as it's an emergency pet clinic.  I figured I'd have to pay more.  It was not outrageous and Dr. Berndt made sure I understood what the charges were for an had my permission to administer any meds, etc.  Emergency pet care is not free (to those that gave negative reviews)  If you can't afford to treat your animal then reconsider being a pet owner. I hope I don't have to come back there any time soon - because that means something bad has happened to one of my dogs or cats :-( ! But if it does, THIS is the place I will come to! Read Less

This clinic is wonderful. They are kind, compassionate and professional. They took the time to explain to us what was needed. They did an excellent job of triage. The wait time was discussed prior and reasonable.   The cost was also reasonable considering emergency care. Thank you! Thank you! Thank you! Read Less

If I could give 0 stars I would, If you love your pet, DO NOT COME HERE!.... The only thing they are concerned about is money and not saving an animal. I took my dog in at 3am on a Saturday nite for vomiting and bleeding out her rectum.  The quickly admitted her and got her on IV and did an xray to try and find out where bleeding was coming from.  That is where their "care" ended.  They gave her antibiotics and said that was all they could do.  They said they could keep her until Monday am, at which time they closed but called on Sunday evening and said, she's fine if you want to come get her now (you will pay the same amount as tomorrow am) so you might as well get her now.  So I quickly picked her up and found nothing had changed, she was still bleeding internally and she was not OK.  After a long nite I took to Wheat Ridge Animal hospital (who mirrored my questions as to what EXACTLY had Northside done).   The response was not much.  After a few days at Wheat Ridge she was much better.  DO YOURSELF A FAVOR, DRIVER TO WHEAT RIDGE ANIMAL HOSPITAL IF YOU LOVE YOUR PET.... Read Less

If you have an emergency with your pet, I 100% recommend them to save your pet!Yes, it is costly, and everyone is frantic and rushed.  You wait a long time in between updates...But isn't that true of emergency rooms for people?They do their absolute best to care for our furry family members, and that is what really matters.They saved my family's dying kitty (Floof), and were honest, kind, and caring the entire way. My family is eternally grateful for the care you gave our sweet kitty, thank you! Read Less

We took our dog yesterday night for emergency surgery. Everyone was amazing with us, showed that they cared and took good care of our dog right away although they were busy. The Dr. took the time to talk to us before and after the surgery, and the techs were wonderful as well. I recommend this place 100%. Read Less

They are absolutely wonderful at Northside!! I had to take my sick pup into them last night thinking it would be a quick and easy trip. I ended up having to leave her unexpectedly overnight and they were so wonderful to her and to me! Dr. Marano was incredibly informative of my options as well as helpful and supportive to make the best decision possible for my pup's recovery. I also watched him interact with others as they came in and out of the clinic and he truly took care of everyone so incredibly. I am so thankful for them and Dr. Marano!! I was so scared to take her in as I am very protective over her but would easily recommend this clinic to anyone in need!! Read Less

I was sent to Northside Emergency Clinic when Banfield refused to help my dog Charlie when he was in distress. When I arrived I was asked to fill out a brief form and then Charlie was whisked away. They considered him a "code red" I wasn't asked a lot of questions at the time...all focus was on Charlie. Tests were run and we were told what was wrong with Charlie and how much it would cost. I was also told they couldn't promise the outcome because of how sick he was or I could put him down now and end the suffering. Unfortunately the cost was too high so we had to lose Charlie that day. It was the worst day of my life, but I was allowed to spend as much time with him as I wanted until the end and then he was treated with the utmost care. I was also given a nice box for his ashes and a paw print of Charlie's when I returned. Days later I received a Sympathy Card from the entire staff. Although this day did not end how I hoped I believe I was treated fairly with respect and given the truth in diagnose. I am only giving 4 stars because well how could I really love anything that happened that day. I also want to say that I believe that vet costs are too high regardless of the place. There should be a better way to handle these costs for families trying to save a family member. I have read the negative remarks that have been left and I don't think that they don't want to help, they just don't have alternatives to the cost for people. However the staff was considerate and sympathetic to my loss and grief and did their best to let me come to terms that day on my own without pressure. If I ever need emergency medical help I will go there immediately. I just know if I ever get another dog I will be purchasing pet insurance immediately Read Less

I brought my very sick kitty in recently, and although the clinic was busy, they took him back right away to take vitals and triage him. I then met with Dr. Marano, who was just fantastic. He answered every question, gave me all of the information I needed, and was very straightforward with options and costs.Ultimately, my kitty ended up staying overnight on an IV but didn't show much improvement after 24 hours. Blood work showed some pretty bad stuff, and after a lot of discussion (and asking Dr. Marano many questions), I decided to put him down. Dr. Marano performed the euthanasia and was so compassionate and wonderful with both of us. I was so glad to get someone who was so exemplary at his work.The clinic also gave me a clay pawprint afterward, which was a really nice gesture. I was impressed. Read Less

Dr Marano was very nice and explained everything to me in detail as well as the cost involved.  The staff was also friendly and seemed to really care about my sick dog.  He was well taken care of.  The office was clean and I was so happy I didn't live too far to be driving so late at night when you have a pet  emergency. Read Less

I just brought my very sick pet to the vet in the middle of the night. I was extremely worried and was also preparing to spend a very pretty penny. The last thing I wanted was to deal with a very rude and unprofessional vet. She started with no introduction and left me in tears. Dr. Burnt at Northside Pet Emergency shouldn't be allowed to handle dogs. After a very long list of annoyances from no introduction, refering to us as "irresponsible pet owners", raising her voice, laughing at us after being asked to speak with a supervisor, and overhearing her speak badly of us through the door, I would highly suggest that you don't bring your pets to Northside if you want to avoid an experience like mine. Read Less

After seeing some pretty off-putting online reviews, we had no choice but to visit at 1AM with our dog one night. I was very pleasantly surprised in every respect. Freshly cleaned facility, prices were fair, treatment options were clearly explained and the most expensive one was not pushed on us (not even a little bit), and the staff was great.I don't know if we got lucky or there are new employees there, but our sole visit here so far was as good as it could have been. We will be FAR less hesitant about returning should something come up in the future.(Yes this is a copy/paste of my Google review. No, I'm not a bot.) Read Less

The only reason I took my pup here was because it was an emergency (*hence the name) and his regular vet had a 2 hour wait because they had just gone into surgery =(The vet was unimpressive, didn't really seem sure of what he was talking about. One positive is that when  I asked a million annoying questions, he at least tried to answer them. The front desk staff is less than exemplary. Their bed-side/table-side manner is in the pits. I may be reviewing them too harshly because I was distraught at the time and NO ONE wants to take their pet to the emergency room, but I was PISSED on top of upset the whole time I was there. I'd recommend the Community Pet Hospital on 123rd and Washington instead.P.S. NO ONE is happy when they're at an emergency vet clinic. The staff would not shut up with the laughing and having a good time. I'm not saying you have to hate your job, but be aware that your clients/customers/patients are not enjoying themselves and to have some discretion with your fun-having. Seriously. Read Less