They were very good spent a lot of time with my dog and Dr Gillett is such a great guy and a great vet and they are very affordable and caring and there office is very clean and nice my dog likes it there Read Less

They have always been so great to us and our dogs. They’ve cared and loved all of our pets. And helped us transition one of our beloved pets when she passed. Nothing but nice things to say about this office. Read Less

My dog's regular vet could not see him, I was very concerned about his issue so I needed for him to be seen that day. They scheduled an appointment for the same day and all was good. Dr. Gillette was very good w/him, I just might be switching vets. I felt the staff was good as well. Read Less

Today was my first time here and we will definitely come here for all future visits to see Laurie! The ladies at the front desk are very nice and gave my dog treats when we came in. I did have to wait about 30 minutes longer than my appointment time but that's to be expected, but the staff made sure to come and give my dog treats while we were waiting. When they gave my dog her shots they were very sweet and giving her loving and not just holding her down and sticking her. Very reasonable prices and a nice big waiting room so aggressive dogs aren't crammed next to others. Clean too!👍🏻 Read Less

My 8yr old cat mason recently had a urinary obstruction which meant he couldn't pee, like at all. So we took him to an emergency vet who charged up the wazoo. Well it hasn't been quite 2 weeks and he is obstructed again! This time I took him to this Vet which took great care of him and the prices are soooo reasonable and way less than my regular vet. They worked with me when it came to money and were so caring and loving to my fur baby who was scared and in pain. They genuinely care about animals and are wonderful to work with. I would recommend all family and friends to go there!! Read Less

Vet tech Daniel is the best technician I have ever come across. I can honestly say I could leave my pets in his capable hands without any doubt or worry. Dr. Gillett has always been helpful and very knowledgeable. Just a bit pricey...Read Less

My dog Jackson that I bought from a pet store seemed completely fine, ended up having parvo. He was about 4 months old and I had just fell in love with him. Suddenly he started getting sick, I rushed him to Gillett and they saved his life, he was at the clinic for about a week. They were more than happy to help me with the financial aspect of his care. I have and will bring every one of my pets here! I love this vet and thank them every day for saving my boy!! Read Less

Don't know where to start, so Ill start here....My daughter brought her 4yr old cat in on Saturday, Feb 4th, to have his mouth checked because of really bad breath. He was otherwise healthy. She had him at the office once before with no problems. This time though, he went into respiratory distress when she was brought into the exam room. She got him out of the crate only find him wheezing and hardly breathing. The vet that came in, was a floating vet that is not normally there. He felt his lungs sounded bad and brought him out for X-rays and bloodwork. Never did they administer any oxygen to help the cat. They gave him an injection of depo medrol, a steroid. The X-ray showed some fluid in his lungs and his heart abnormal. He was in obvious severe distress. HE COULDN'T BREATH! They said maybe asthma. Told her to take him home and give this asthma med and if he gets worse, take him to the emergency vet. Well of course he got worse! She got home and his tongue turned purple and she rushed him to the ER. He proceeded to collapse in her arms on the way in. The ER vets tried to resuscitate him but he died. Diagnosis....congestive heart failure. Gilletts office didn't see that!? How can you release an animal with severe distress and say go home! I am beyond angry that my daughter had to go through this for nothing! Im hoping Dr Gillett, whom I hear is very nice, goes out of his way to check on the vets he's bringing in. Because as far as I'm concerned he has failed his clients. Totally disgusted. And no, this office deserves no stars. Read Less

I cannot give this establishment not even one star. This review is not about me being the mom to a daughter so distraught about the unfortunate death of her cat today. This is about the neglect of the veterinarian that treated my daughters cat today with such disregard that I'm sick to my stomach about it.  She brings her cat in for an 11AM apt. For very bad breath. Concerned he's having teeth problems. He, within minutes of arriving, is having severe breathing issues. They take X-rays and draw blood.  The vet says his lungs aren't sounding good and his heart has an abnormal shape to it. They are concerned. He is in severe respiratory distress. They send her home with two meds. She arrived home to only have him in severe distress. His tongue is purple. She goes to the emergency vet being  the vet she was sent home from is now closed. As she rushes him in, he dies in her arms. The staff in the emergency vet, for 10 minutes tries to revive him. He has died. He died from congestive heart failure. Seriously, how DARE the Gillette vets send him home knowing he was in distress. What is wrong with you people! Because you were closing at 12, you couldn't keep him for evaluation and treatment? How dare you do this to the cat and the human!I hope anyone reading this, realize the consequences when you bring your beloved animal in for care. I'm sick about this! Know that I had to give one damn star so I could post this review Read Less

the past, I've received a high level of care for my pets. but we've seen a different vet the last 3 visits. This last (and my final) visit, my dog was unable to receive care, but I was still charged $40 for an office visit. I left with a business card for dog training, and an Rx for human antidepressant/sedative for my dog, even though they lectured me about my friend administering baby aspirin. My dog hasn't been eating, which could be from separation anxiety, but nonetheless I  wanted to rule out tooth problems, tumor (there's a tiny lump near her ear). Plus she injured her leg this weekend chasing a pack of coyotes in the mountains, and the vet tech suggested a Lepto immunization. My dog was fine when the vet tech was with us. When the vet came in with her assistant, dogs were barking at both sides of the office. The vet seemed anxious about looking at her teeth. She said there was something in the notes about a muzzle in the past (I think for immunizations). I'm not sure why she didn't check her ear and leg before anyone tried to (unsuccessfully) muzzle her. Being cornered by anxious staff while dogs were barking all around only compounded her fear from the weekend's coyote incident. I've been slowly becoming more unhappy. Now, I'll definitely be looking for another vet. My dog will remember coming here. I'm not sedating her for a ptsd vet experience. Read Less

I was absolutely terrified to walk in to this place after reading all their terrible reviews here. But I decided to give it a try and I'm so glad I did! The front staff was so friendly and helpful. The nurse alone with doctor and other employees loved my puppy and treated her like she was their own! They have a few cats roaming free and I was worried they and my puppy wouldn't get along so we had a face to face interaction in the private room and they loved each other! The nurse and Doctor who helped were very professional and informative Wien it came to explaining everything to me. They gave her an amazing goodie bag that had cookies, coupons, a calendar, adorable scrapbook, and a medical record book! They also gave us a complimentary heart work pill and told us the day to give it to her. Unless I just went on a good day or what I wouldn't trust the reviews! I'd try it for yourself before deciding like I did! Anytime my baby girl needs to go to the vet I will be taking her there! Read Less

We were given wrongful medication advice of a patient of theirs that we just took over ownership of. This led to the dog going to the ER with a dosage of the OVER THE COUNTER HUMAN MEDICATION suggested to us that was 3 parts over the lethal limit. This resulted in a medical bill of nearly $1,000. We called in for over a month trying to speak with a manager with little help from the front desk staff Karen and Keri. Finally we were able to get Jodi the phone who has a certification from HSUS partners circle for animal protection advocate and self described "The biggest animal lover you will ever find. She will go out of her way to save any animal, she will even stop traffic just to save any animal. She is the most gracious person you will ever meet." who initially blamed me for my dog landing in the ER. She was very combative, and screaming at myself through the phone which cause me to get upset. My fiancé got on the phone and after a lengthy conversation Jodi agreed to file a claim with her insurance company (we were asking for reimbursement of the ER bill). Had not heard a thing until early April when we were finally able to contact Jodi after several calls. The only answer we got was, "You need to contact my insurance, there's nothing I can do for you anymore." After contacting their insurance we found out the claim was "denied for non coverage." Again it took us several calls to get ahold of Jodi and again, "well, if insurance isn't covering it, I can no longer do anything." We finally decided to reach out to Dr. Gillett himself. Still waiting on his response and it's been almost a month. At this point we are drafting a letter of demand for payment. If that is not received we will proceed a legal route to get our money back. Also, comments and reviews left on their facebook have gone unanswered, though their facebook has been plenty active. Read Less

It's sad to write this review, I have been going here for over 5 years. Since Dr Gillett has been out this office has gone down hill. The dr I saw yesterday was not the best and not what I would expect from a doctor! When I asked questions she didn't know the answers and seemed to get upset when I pushed for an answer. At one point she had to go look up the answer in a book? Sorry Dr Gillett, if you come back maybe I will come back but at this point I have moved to a new vet.Read Less

Having three dogs, we have frequented this vet several times just because of its proximity to our house and nearly every time leave there very unsatisfied. First off, the ladies working the front desk are unpleasant to say the least. I requested a refill for my dogs prescription and was told she was overdue for vaccines, schedule an appointment for her only to find out that her vaccines were good for two more years. Concerns I bring up to the vet are most never addressed (incontince in and older dog, allergies in another) We did have to put one dog down there and the vet and vet techs were all more than compassionate and caring--which is the only reason I gave two stars instead of one Read Less

Wow! The women that work at the front desk must really hate their job because every single time I have been in she just acts so angry & miserable. She's just beyond rude & unaccomidating. I have given this place so many chances it's ridiculous! Done! Will never be back. These people at the front are the face of the business & it's sad that they act so rude Read Less

It was a sad day today. I had to bring in my 3 year old white golden because of cancer. The attention to detail and my situation was just what I needed. We have been gong through this for the past three weeks. This was my first time having to cremate a furry family member and they were just perfect.  It was extremely difficult but their compassion was just what I needed. Thanks for making this as easy as possible, I didn't think, at the time, I could do this. Read Less

My friend of mine wrote this one Facebook I would like to share this "I put my cat down on Friday paid for a private cremation and they didn't do it.  I am now not getting my cats ashes back and the are acting like it is no big deal.  Might not be to them but it is to us. This is horrible service Please don't take your animals there Read Less

Dr Gillette is a outstanding veterinarian!!! I love his bedside manner , his patients, understanding, empathy and his ability to educate on whatever situation may be happening weather it be illness or shots medication. He is thorough and always ask at the end of every visit if I have any other questions or concerns and to call him within a certain amount of days to let him know how my pet is doing . He is an outstanding dr and human being ! I will not go anywhere else! All of the techs I have interacted with have been kind and helpful . On some occasions my visit have been more "rushed" but they may be extremely busy playing catch up from a emergency walk in and still trying to see there appointments . I will never complain because if your dog or cat were dying or in need of serious attention wouldn't you want them to service you first ! Karen is busier then you think . She may not always jump out of her chair to greet every person who walks in. But her role there is just as important . She is not mean or rude she's busy running the front end of a very busy practice. I have lost pets and cried and everyone there has cried with me or offered support and sympathy . I have never felt bad about a visit. Good Drs good techs good front end staff good people who actually care! I love this office and recommend them to any pet parents I know!Read Less

The front desk staff (especially the older of the two) could not be more rude if she tried. She acts like you are a huge inconvience to her. She won't even stand up to greet you..She just stays in her seat and points her finger and barks orders from behind the counter. Didn't even look up from her computer to answer a question of mine! A little advice for you Doc...there are plenty of happy, kind, and respectful people who I'm sure could do a better job for you! Find someone who doesn't hate their job and just ooze unpleasantness!Read Less

I usually don't give a review unless I really feel that the business deserves it and in this case I feel it's my duty to warn all about the care your pet will receive at this facility...My opinion and also from my experience in bringing my pet a.k.a. family member in for immediate care for a kidney disease... I noticed right away on my first visit that the vet did not even touch my cat during the whole time I actually had to ask him to feel his kidneys to see the enlargement in one of them that should've been my first Red flag... I could tell right away that there wasn't something quite right... But me being who I am decided to give them a chance... And it was the biggest mistake I ever made ....the lack of care and the lack of communication ..ended did my kitties life...For a week straight I tried to get a hold of the vet asking him to call me back and never once did I receive a call ....so I decided to come in and they set me up with a student vet tec who asked me to take home a urinary samples and told me to bring it back never said there would be a charge nor did they hear my urgency that my cat needed something more for him... I could go on forever on the lack of care that they had for my cat but I'm just here to warn you that this vet hospital does not really care for your pet this is one of the worst places I have ever been to... I don't blame them for the death of my cat but I do blame them for the lack of care and urgency not returning my calls and not putting him on a regimen ... I was a new client there and let me tell you I am not impressed .. I could not wait any longer so I took him to another facility which had a wonderful ratings let me tell you 100% better care I had two vets take a look at him and they did all the necessary things that was needed to help this little kitty but unfortunately it was too late my kitty was too far sick I've never had such loving doctors and so much support I will never go to another place other than Aspen Arbor vet hospital !! Read Less

Terrible service all around. My dog had a botfly larvae in his back and the tech told us to come in and removal would be simple. We went in, they took Willis back and brought him out a few minutes later bleeding, telling us that the larvae must have crawled out on our way over because they couldn't find it. My sister and I took Willis back to the car and sat for a few minutes and could still clearly see that this bug was still in there. I took him back in and asked them to please, please double check. The vet told me that they pushed and pushed, like you would when popping a pimple and that should have gotten the bug out. She told me with upmost confidence that it was 100% out and that I was seeing things. I paid my money and left. We got Willis home about 10 minutes later and I sat in the bathroom with tweezers waiting for the larvae to poke it's head out again and sure enough, he was in there and I pulled him out. When I brought the little sucker back to the vet to show them I wasn't crazy and they were wrong, they shrugged their shoulders and told me good job. Either these vets are completely incompetent or they need their vision tested. I'm very thankful I didn't have to take my pets there for a major procedure. Read Less

I have been told by two veterinarians that my cat is the most difficult cat they have ever dealt with. One wouldn't even see my cat, that is how wild he is. Dr. Gillett and his staff welcome the challenge and have always found a way to do what needs to be done with as little stress as possible to my beloved feline. My favorite staff member is Sean. He kind of looks like James Hetfield from Metallica. Anyways, he is so calm with Max and always treats us like our difficult cat is no different from anyone else. Their prices are reasonable and my cat is always well taken care of. I highly recommend this clinic. Read Less

I just moved here from Missouri a couple months ago and the time has come for our little beagle to have her annual check up!I haven't been this impressed with a small animal vet in a very long time. They made sure Penny was comfortable with them before handling her. Dr. Osborne was our vet that offered so much advice to help us. Their vet tech was gentle with Penny and wanted to make sure all of our questions were answered. This vet clinic really cares for their patients as if they were humans walking in their doors. The front desk help was very welcoming and personable. I really enjoyed the atmosphere and how the office doesn't push medicine. The price was right for the high level of care at this facility. Read Less

For general veterinary services I would give this practice five stars, but for specialist issues two, hence my overall grade of three.I have two dogs.As a general veterinary practice they are great. For shots and general care I have no complaints. I have never been kept waiting (unless an emergency came in), and have always found the staff to be helpful and friendly. On two separate occasions my dog was bitten and needed emergency wound treatment. On both occasions I couldn't have been happier with the treatment. We were whisked straight in, my dog was stitched and treated and on the road to recovery in no time.Dr Gillette is a genuine animal lover and always takes the time to talk and get to know the pet.My mixed feelings come from taking my labrador and repeatedly expressing concern about his legs because of the way he ran (a very lopsided, bow legged gait).  Dr Gillette  and other vets at the practice examined him many times and always assured me that there was nothing wrong,  Eventually he became lame in his back leg and after x-rays  they determined that it looked like he had an ACL tear that would need surgery. Upon taking him to the surgeon he noticed immediately that there was something wrong with my dog's front legs as well, just from the way he walked. He ended up needing surgery for bone spurs in both front knees and the ACL tear turned out to be a large cancerous tumor! (And no, this was not a surgeon just trying to make money off us as he is a family friend).  I don't blame Dr Gillette for not catching the bone spurs, but the fact that I brought it up to them at almost every visit should have made them think twice. I just wish that they had referred me to a specialist sooner.Unfortunately my lab did not survive his cancer and we took him to Gillette Vet to be euthanised. I cannot express how sympathetic and caring they were on such a sad occasion.  They made the worst experience a pet owner can go through much easier and I will always be grateful for their empathatic approach.I still take my pets to  this practice and just registered my new puppy there Read Less

Jessyca, Jody and the rest of the staff took great care of my dog after he was hit by a car. They were very busy but tended to my dog immediately. When the owner and doctor cry over the well being of your dog you know they truly care. If it wasn't for them, I'm not sure if my dog would have survived. Read Less

We adopted a dog a few months back, and we paid for pet insurance. Upon noticing one day that blood was coming out my dogs mouth, we booked an appointment with the closest Vet... Gillett.  The visit was fine, but when it came time to pay, we were confused over the insurance piece as this was new to us... and for those of you who know, its not comparable to a humans insurance!! LOL.  They weren't super helpful to clear up our confusion, but the visit didn't cost us too much so it was ok.Then we were getting ready to kennel our dog for a night and needed a shot that was expired, we called them, confirmed the price and did a walk in.  It was pretty busy, but they still got us in an out in about 30 minutes.  Sure better than going to the ER for us, huh? LOL. They were pretty pleasant outside the minor billing issue.  We'll probably stick to them while we are in the neighborhood. Read Less

I love this clinic! Dr Gillett is an amazing and compassionate person. Not stuck up and rude like alot of vets that I have met. I first went to his clinic with my foster dog when she was having health problems. They let me bring in the foster for an exam and medication for her couch and billed the rescue so that they could pay it later. Second time I went to the clinic, I took my friend there because her puppy came down with parvo. Dr. Gillett did an amazing job and the vet techs were super nice and knowledgable. They saved my friend's dogs life!! And they worked with them on paying for the treatment because parvo can be really expensive to treat. Read Less

Dr. Gillett takes care of my two dogs, my mothers dog and my nieces 3 mongrels.  I have a difficult time getting along with most vets because few seem to understand these bundles of kinky hair are my children.  I have zero tolerance for unkempt waiting rooms, non-attentive receptionist, or vets that do not listen to my concerns.  Gillett is really a pet person at heart.  Has a sincere and talented staff.  My dogs do not wet themselves when they walk in the door.  They must sense it's a safe place. After one experience with Alameda east, I know what they are about.  Separating me from my wallet. Any fool can see they didn't build that opulent property because they are judicious with procedures.  I have to drive 15 miles to get to Gillett vet clinic and it's worth it. Read Less

Sorry to say I cannot recommend. My sweet ferret, Lazlo had surgery for an adrenal tumor at Gillett Vet Clinic on 4/18 and we lost him 2 days later. The emergency vet we took him to (Gillett was not open the morning his condition turned critical) said they did not think this was related to the surgery but more related to the pain meds he was given causing ulcers to bleed; regardless  I was dismayed that after Gillett was notified that Lazlo was in critical condition for about 10 hrs, they never called us to see what was happening. They also did not call us to offer condolences after we made the difficult decision to end Lazlo's suffering. Zero follow  through for an animal that left their care and never recovered. Very disappointing. A couple other points: When Lazlo had his initial appointment, we were told the estimate we were given would be less b/c the charges were for a dog. We were charged the full estimate and when we questioned it we were told the dr is not supposed to say that b/c he doesn't know how they do it. Both of our invoices for the intial consultation and the surgery had the word "ferret" spelled incorrectly. Rest in peace, Lazlo! Read Less

I had a good experience here.I had both my dogs, 1spade and 1nuetered, done here. They were friendly and my dogs had no ill effects or signs of any pain after the proceedure was done. The prices at Gillett were FAR more reasonable than at other places. For some reason vets are very expensive in the Denver area. The same proceedure is literally a 1/3 the cost in Des Moines as they are here, but I wasn't going to be back there for awhile and my dogs needed to get in.Trust me, if anyone were to hurt my Jappers and Jillers, that person would feel the same pain 10 fold. Read Less

this veterinary is really clean and they are really careful. The people from the main office they rea really friendly, the doctors answer all the quetions you have and they treat the dogs with lotz of love and care. Also they are not that expensive. i love this vet and i have 2 chihuhuas that go there to get shots adn when they're sick they go there too i love this vet Read Less