Very disappointed with the follow up response. I was due test results on a Saturday and received no call. If they did not have the results they should have called to let me know. I had to call Monday AM and was told the Vet was out of the office and results were emailed directly to her so they were unable to give them to me. She was working on Tuesday am and I WAS TOLD TO CALL the West Hartford location where she is working. 3 calls during the day and still no response as to the blood work results from Saturday. Maybe I should have held my payment til I received the results and see how that would have gone over with them. DO NOT RECOMMEND and will find another local Vet who cares about the animals and their humans! Read Less

Let me start by saying we are not patients... I drove by today and saw two young dogs loose in the parking lot of the vet. They were dangerously close to the road. I immediately called to let them know they had two pups that may have gotten out and that they were in danger. The woman who answered told me it wasn't her problem and to call animal control. Really? You're a veterinarian with two young dogs in YOUR parking lot and you can't be bothered to make sure they are safe? I certainly wouldn't trust them to care for my pet. Disgraceful. I believe the woman who works there should make an immediate career change.Read Less

Make it short the little kitten was put to sleep, after he broke his leg few days ago. First visit, emergency room pay but didn't even take x-ray, just told me that his leg is like that because he possibly has diahheria because his rectum was out, because kitty probably has worms Are you kidding me. That is supposed to be a DOCTOR with experience. I mean she looked young but c'monn KITTEN had broken rear LEG. How can you miss it. Today was my second visit. I couldnt believe myself. I mean I am not a doctor and I could tell his leg was broken, therefore today i asked to have xray taken and my fears were assured. It was a broken rear leg, had to put kitty to sleep Either way they should reinburse me my first emergency visit where they didn't do anything but gave me two meds to take home, and the first doctor i seen should get laid off.I can't speak for every doctor there but i guess its time to shop around. BTW I went to Kensington office. Also their surgeon is out so I asked if they have substitute, answer NO. you have to wait or go to some other clinic such is their 24h emergency service. Now if it comes to giving vaccinations, defleaing and grooming, Every clinic can do that. I mean it doesn't have to be the doctor. But all these veterinary so called hospitals all they do is give shots and defleaing. If it comes down to serious care, and real emergency. these fools wouldnt know what to do but they advertise as emergency clinic. So what is the emergency for them? defleacing? or dewarming? because if surgeon out for next two weeks, and no substitute surgeon even exists. how you gonna handle reall emergency, like car accident like in my kitty. I paid emergency fee for having my cat dewarmed. and I can go on and go on.Read Less