Bethany Veterinary Hospital

My family has had many dogs and cats over the years and we have been to a handful of veterinary hospitals depending on location/circumstances. Bethany Veterinary Hospital is hands down the best. They are patient and empathetic with the animals, and take the time to give thorough explanations and answer any questions. The entire staff is wonderful! Read Less

Years ago I took my parents dog for his annual check-up, I was so impressed I moved both my dog and cat here for care. Dr. Jackson and the rest of the staff are knowledgeable, accommodating, and genuinely care about their patients and their families. Read Less

We have always had dogs and have lived in several cities along the way so encountered many veterinarians.  Dr. Katherine Jackson at Bethany Vet. Hospital is probably the best one we have ever had.  She tended our two big dogs as they faced the ends of their long lives with tenacity and kindness to ensure they got as much time as possible while maintaining comfort and dignity.  Her and members of her staff showed us immense compassion during these trying times.  She is confident enough to send you to a specialist, if she believes that is best for an animal and not afraid of getting a second opinion.  We are so fortunate to have found her and this practice.  She is now in charge of the health of our current dog so I know he, too will have a great life. Read Less

We have always had dogs and have lived in several cities along the way so encountered many veterinarians.  Dr. Katherine Jackson at Bethany Vet. Hospital is probably the best one we have ever had.  She tended our two big dogs as they faced the ends of their long lives with tenacity and kindness to ensure they got as much time as possible while maintaining comfort and dignity.  Her and members of her staff showed us immense compassion during these trying times.  She is confident enough to send you to a specialist, if she believes that is best for an animal and not afraid of getting a second opinion.  We are so fortunate to have found her and this practice.  She is now in charge of the health of our current dog so I know he, too will have a great life. Read Less

I'm a new client here and so far I have a good feeling about it. The veterinarians in the vet techs are very polite, the rooms are big and they have great customer service. The office itself is clean and well maintained. I feel like this is a large improvement from my last vet.Read Less

Awesome clinic. Quickly got an appointment, short wait in a very large and clean waiting room, staff were friendly and very patient with the patient. Though, I think my dog has learned if should looks pathetic and gives puppy eyes she gets more treats; total con artist my pup. Additionally, hands down the most reasonably priced clinic in the area [Love my dog, I do not love a $80+ vet visit fee some others in the area charge]. Read Less

I would like to thank Dr. Jackson and her staff. We had to say goodbye to our boy "Riggs" today. Dr. Jackson was amazing. She was warm, caring, compassionate, gentle and honest. We can't thank her enough for her gentle guidance through our toughest and most heartbreaking decision we have ever had to face. Read Less

Dr. Cary was gentle and compassionate with my cat, but the front desk staff is very cold and incompetent. On 2 occasions, I was left standing at the desk with my meowing cat waiting to pay my bill, but the receptionist was on hold with a pharmacy and we had to wait. Apparently they cannot do 2 things at the same time. Even though I liked Dr. Cary, I will not go back. Read Less

I took my old cat there to see Dr. Katherine Jackson. Had numerous issues with their service. My cat was ultimately diagnosed with cancer. When I asked the front desk about the fees for cremation they told me the fee only but never said it included the urn or even bothered to show me the urns. I learned after I bought an urn that  the fee included an urn. They cost me extra money.When I needed antiobiotic Dr.Jackson said I can drive to Bristol, Ct to pick up the medicine because they had none on hand and the pharmacy they use is in Bristol. No offer to ship it to my home or get it to their office. Turns out the antibiotic made zero difference with cancer.  More wasted money and inconvenience.They charged $16.00 to simply cut the cats nails. On a prior visit it was $10.00When I needed a food supplement the price literally doubled. They said it went from $38.00 to $63.00 for the same, exact, medicine.  amazon.com charges $20.00Judy at the front desk said well, we gave you a discount last month and now it's $63.00.  I said this is the very first time you are telling me Dr.Jackson is saying she gave us a discount. How does medicine go from $38.00 to $63.00 overnight?  Then Judy was indignant well, well, we did give you a discount. I said no, you did not. You are lying and this is stealing.   I am not paying $63.00 for medicine that costs $38.00When the ultrasound was done they did not have anyone in house to do it. The on call person they bring in the front desk could not say when the specialist would be available. They would have to get back to me. Lousy service. I don't care attitude. It's your problem, not mine, is their attitude. Just pay what we tell you.I resolved this by calling around and finding an even more qualified ultrasound specialist ( Dr.Jackson told me I had found a more highly qualified Dr. Than they were using - can you imagine being told that? What kind of crappy service are they providing if it is not the best available around? ).     My hand picked specialist did the ultrasound and be advised the person doing the test makes a difference. Cost $350. Done wrong and you can not use the results. Be aware because they do not tell the public this information. Then you are forced to repeat the test. The icing on the cake. When I asked Dr.Jackson what can I expect about the cats future with cancer? Things to look for? How long? She repeatedly said it is hard to say. Gave us NO hope. NO Answers except well, call if something changes.it was I'm sorry he has cancer make him comfortable until the end. Click.   He has lived for 1 year now.  Still ALIVE.   So much for her diagnostic skills.Needless to say we changed vets and right off the bat they have been more helpful in 5 minutes on the phone. Before seeing the cat than Bethany ever was. DR.Jackson spent 5 minutes telling me my cat had cancer And it was terminal, sorry over the phone and got off the phone. After all it was a Friday night so her shift was over. Had more important things to do.She drops the bomb and got off the phone.The family was crushed. We thought she meant it is over now like in days. Again no explanation. My cat is 18 and a miracle but she wrote him off at. 17. He has lived almost 1 full year after she wrote him off.Don't ever use this place.  They want $$$  the office is never full. Appt book is mostly open, no waiting, wonder why?  Now everyone knows.   If I could take legal action for how much pain, inconvenience, lying, they did between Judy and Jackson -I would. Read Less

I have never felt passionately enough about any business to take the time to write an online review until now.  I had taken my two dogs to Bethany for 5 years.  Although I was never overly impressed with them (the place is dingy and rundown, often smells a bit of urine, cranky staff, long wait even though you have a scheduled apt, not warned by Dr. Wayland that my 13 lb dachshund could have a reaction to the amt of drugs given during an apt to cause him to limp and not be able to walk up and down stairs for 24 hours, infection after neutering, non-responsive to my calls when concerned about those things until 3 follow up phone calls) We felt as a family that our dogs were healthy and as long as we kept on top of the vet and cared for our dogs well on our own they would be fine and did not bother to find another vet.  During hurricane Irene we noticed that our Corgi, Sadie was acting strangely - originally thought it was the storm and then noticed that she seemed to have trouble swallowing and it turned out that she had a small lump in her throat.  We took her in for emergency care at another vet that was opened and were informed after many tests that our beloved 3 year old dog had cancer.  All of her lymph nodes were swollen and she may have 6 - 8 weeks.  I wanted our own vet to provide an opinion.  Sadie had just been in for her yearly exam 4 months prior.  The emergency care vet explained that our vet was not negligent - and that cancer can spread very rapidly.  I was encouraged to think about euthanizing her because she would deteriorate quickly, and if chemo is not an option for us financially and steroids didn't work she would suffer a lot in the coming weeks.  I waited anyway, and took Sadie to Bethany on Monday morning.  I was informed by Judy in reception that the vets were there caring for two other dogs, but could not see Sadie because there was no power.  I asked if they could at least visually examine her to and tell me if they agree that all of her lymph nodes were swollen, and was told sorry there is no power.  Last time I checked you can look at a dog at 10 AM in a parking lot without power.  I was told to take her back to the emergency care facility.  Judy used my cell phone to speak with the receptionist at the emergency care vet in Cheshire and asked to be kept informed of Sadie's progress as well as all of the other animals that they were sending over there due to the power outage.  Sadie was put down while I held her later that afternoon.  In the coming days I received a sympathy card personally from the vet that had to put her down and a phone call from the staff inquiring about how we were doing and how our other dog (that they had never met before) was dealing with the stress of losing his friend.  I double checked that Bethany Vet hospital was informed of what happened to Sadie and was told that they had.  I never heard anything from them.  I waited a few weeks and then called Bethany.  Again I talked to Judy and told her I would like Bosco's records sent to another office because I was disgusted that no one bothered to check to see what happened to Sadie.  She told me that there must be some mistake because Bosco was still listed as active in her computer.  Well thanks Judy for being so insensitive that you would refer to a dog's life status as ACTIVE OR INACTIVE, but obviously Bosco is active in your system he is still alive.  SADIE however is no longer ACTIVE, as she died in my arms 3 weeks ago.  She offered to have Dr. Cary call me the next day as he was not in the office.  I never got a phone call and don't expect to.  We saw every vet in that place, every one of them was fine I guess, but in a time of real emergency they are complacent, insensitive and just plain mediocre.  If you have taken the time to read this, you must be concerned about where to take your pets enough that I hope this encourages you to NOT GO HERE.  If I could give zero stars I would Read Less

My wife and I have had a 13 year relationship with Dr. Cary and the staff at Bethany Veterinary Hospital. They have provided the highest quality pet care for our two Vizslas. Our experience started when our dogs were puppies and continued through to their last days on earth. Whether our dogs needed annual checkups, emergency care or we had a quick question, Dr. Cary was professional, compassionate, and always had time for us. Each health care issue that arose was explained in detail and I liked that we were always offered options on how to treat the problem. When you look at the big picture, their charges are in line for quality pet care. My wife and I were extremely comforted when end of life care was needed for our much loved dogs. As far as I'm concerned, Dr Cary and his staff are the most compassionate people in the world. I wouldn't go anywhere else for pet care. Read Less