this place is all about the money. if you care about your animals, this is not the place to go. go to branford veterinary, much better staff all unlike tough guy don. vets at millpond are untrustworthy. terrible place to bring your animals. recommend any other place before this hospital. Read Less

For the past 13 years, we have brought our pets to MPVH with Doc Yarrow and Donnie. We had 2 mini schnauzers and a cat. They have seen us through some trying times, Lily with Cancer and chemo and eventually her dying this past year and they always were kind and compassionate. Now my 12 year old Murphy is slowly dying with diabetes and blindness for the last 6 months. We have chosen to keep him comfortable and not do any heroic measures. We have been testing his urine at home and giving him insulin twice a day, i have bought the insulin from MPVH monthly without any problems. Well this week ( which is thanksgiving week) i called to order another vial and was told by Sherry in the office that i could not get insulin for murphy without first having blood work done. So i thought she was mistaken and i told her that we are not doing blood work we just need the insulin to keep murphy going. She said she would check with the doctor.  A little while later she called and said "Sorry we cannot give you the insulin without first seeing murphy." I was taken back by this as we have consistently gotten his meds monthly without any problem. So i asked her to have Doc Yarrow call me at her convenience. Well Doc Ray called and he was adamant about not giving us the insulin until we brought him in. I asked if we could get the insulin and make an appt for 2 weeks out as this is very busy week, and i only had 3 days left of insulin. You guessed it 'NO'.  I was so upset as this dog just to get him in the car and to the vet is so upsetting to him, he shakes the whole way there and if you know anything about diabetes then anxiety can increase blood sugars. I still could not believe this was happening so i placed another call to doc yarrow and the girls said she would call after she was done with her patient she was with. OK fine. Well she never called, Doc Ray called me this time and he was very matter of fact and said "No we need to see murphy and do blood work to give you the insulin because we need to know we are doing right by him" . Well I understand this thinking but with end of life care we do not do extra testing or blood draws that are not necessary.  I could not get my point across and i was told to get my records and that maybe another vet would be better for me. Well i still can't believe it but i will never recommend this practice to anyone ever again. They disgust me and the lack of ethics is so poor. This is how they treat a patient they've had for 13 years? Would they want to die from a diabetic coma or diabetic ketoacidosis. Well by withholding this med from my dog then they are the ones killing him.carol d. Read Less

These guys are great! My poor dog had a bad ear infection and some other issues due to allergies, they not only had him feeling better by the time I drove home but managed to keep the costs down for me and I also left with samples. Can’t say enough good things, they have been our entire families vet for at least 9 years now and wouldn’t go anyplace else. They do truly care, and become very familiar with “your dog and his history” thank you doctors and staff!! Read Less

I have been bringing my kitties here for many years. They are awesome! If you want the best care with compassion and caring this is the place to go! My kitties are part of their family and treated as such! Read Less

Someone in these reviews was complaining that they had to wait this morning to get their cats nails clipped because two emergencies came in. I'm very sorry that you had to wait but my dog was one of those emergencies and I am so grateful that he was looked at immediately because he was in serious distress with intense pain. I understand that no one wants to wait when they have a scheduled appointment but emergencies are unplanned and you never know when they will happen. I am very thankful to Dr Yarrow for taking such good care of my poor sick puppy this morning. Everyone one of the doctors and techs have been so caring and loving to my puppy and cats over the years. Read Less

Mill Pond Veterinaries scheduling policy is ridiculous. Just left this morning after being told they were behind schedule for my 9:30 appt., when they opened at 9:00. This is the 3rd time this has occurred in the past year. When I asked how long the wait, not one of 3 employees were able to give me an approx. wait time. Prior appt. wait times ranged from 45 mins. to 1 1/2 hrs. I explained that I could not keep my 3 cats crated for an unlimited amount of time. I was told 2 emergencies came in, and I understand that. But I had an appointment. If they are going to act as an emergency facility AND a standard vets practice, they should be staffed to do so. The real kicker though, is they bill themselves as a certified Cat Friendly Practice. This is totally false. Having to keep ones cat in a carrier for an hour or longer doesn't seem like a positive pet experience to me. On one visit, the Techs told me my cat was so tense because he'd waited in his carrier so long. Also, we've had appts. in exam rooms adjacent to rooms with barking dogs. Not exactly calm inducing for cats. Actually, a few times we've had to wait in the waiting room with dogs. So call it what they want, it's really just a Vets office as far as this Cat Friendly Practice label. As said before, either be an emergency pet hospital or a regular practice. Or if you want to do both, then be staffed AND set up to handle both. For us and our 3 cats..... we are off to a new practice. And Good-Bye to Dr. Wray. We will miss you. Read Less

My best friend I could have ever had was put down here. I will not be going back there, they were unprofessional and asked dumb questions as my dog was being put down. They were in and out more times then I could count and did not seem to be at all coordinated with each other during this horrible time for my family and I. Never again! Read Less

I can’t say enough how helpful and efficient all of the staff here are! I had a very stressful situation today with our dog miles, and the experience we had here was amazing. The visit was very affordable and they immediately accommodated our situation by seeing miles right away. I am so happy and thankful that miles has this place to rely on. Thank you Dr.Yarrow, Laura Read Less

On Sunday my usual vet is closed, and I looked for the closest vet, as my Cat has major anxiety in the carrier and car. I called Mill Pond, only did they take me in for an appointment, they called me and had me come in even earlier!  Dr. Markleski and staff were fabulous, they knew right away something was not right,and after x rays they sent him to Cheshire VCA animal Hospital where he was able to get the care he needed.   Thank you Dr. Markleski and staff for your kind care to my boy! Read Less

The results of Dr. Moore's acupuncture and cold laser treatments have been remarkable for Sophie, our 15-year-old Brittany. Sophie has arthritis in her back that caused her pain. She almost never wagged her tail. Now, after several rounds of acupuncture/laser treatments, we can touch her back without her cringing, and she even wags her tail again. We are very grateful to Dr. Moore. Read Less

This is THE hospital for excellent pet care! We started with Dr. Yarrow way back when she was still doing mobile vet work and making house calls. That old fashioned care is still a hallmark of their practice today. The staff of Doctors, Techs and office administrators are all focused and the same thing. They are all focused on the well being of your pet! Or in our case, our pets. And Donny, Dr. Yarrow's husband, not only fabulous with your pets, he is a great guitarist. Be sure to catch one of his shows! Read Less

Awesome people!!! They really love our princess!!! Why they are the best? Is not just the quality of materials or products, is not just the excellent quality of people, is not just they have excelentes professionals there, but because they are like your family, they really are!!! Before I got Sophie when I was searching for a pet they took the time to answer all my question, I wasn't their patient I didn't have a pet yet, and thank to them we chose the best puppy ever. Sophie is our princess, she loves to go the vet, she already knows when we are driving there or close... when we go there she just wants to jump out of the car!!! We had tough moments with this little peanut but God Bless Mill Pond Vet Hospital because they made everything to help us! And that is why We love them! Read Less

Best staff EVER!! Started going here with Little Batman when they were across the street. (he is no longer here) Now I take my girls (Robin and Julie) and they are not always the best patients but they work with us and always know just what to do. I would not take my girls anywhere else!! Always recommend them. Read Less

Horrible overpriced and unprofessional !! I understand that vets need to revenue and profit but this place takes the cake. They started out fair and honest but they got larger, starting offering 7 day service which is nice , but they jacked up there prices . I was switched to a more affordable local vet, but will still go there for supplement for my dog who is very old and picky about what he can keep down. After selling it to me several times over a years time they said they would not Sell it to me unless I brought him in to get checked out . I explained that these are just vitimens and even told them my current vet could send them any documents they needed to show he was up to date on everything , they refused . DONT BE FOOLED BY THESE JERKS. Go anywhere else !!!!! Read Less

on 9-17-16 (@ 4 pm ) we went to falmouth,ma to attend a dog show . we had called falmouth pet smart to ask about the self grooming rooms they rent. we decided to groom there . when we entered, the groomer stated we could not use the service unless we presented a rabbi's vaccination report. i was not told that when i called for information. we were in trouble. we called mill pond vet , spoke with 'jennifer'. we told her of our problem- she e-mailed copies of our rabbi's program. w/in minutes. jennifer saved the day. thank you. we bathed and groomed 'cavan' - ,awarded best of winners. Read Less

My family and I have been bringing our animals to Mill Pond for the last 16 years. Never have I had an issue with the practice or questioned the care that was being provided. When our family dog had gotten sick and we had to put him down, Don and Dr. Yarrow were there to provide emotional support to our family. The practice has always gone above and beyond for our pets and I will never go to another vet because of the quality care that Mill Pond provides. Read Less

Words just can't express the care, and compassion our fur babies have received over the years at Millpond. Over twenty years we have been blessed to have you in our lives. Over that time ....we have laughed,cried and hugged, but always we have been guided to what has been the best for our pups.Our Ernie gets so excited when he hears..... You want to go to Dr. Yarrow's??? . for all you do for the EMan ,We considered each of you "Family" Read Less

Dr yarrow and her staff are incredible,we took my family dog to her when she was in desperate need and ended up having Addison's disease the animal emergency hospital said she wouldn't make it through the night due to being so sick,but dr yarrow took on the job and saved our babygirl and treated her as if she was one of her own! we LOVE it here she is wonderful ! Excellent excellent! Read Less

For the longest time I would rant and rave over Mill pond because I truly believed their cared for their pets, customers and took their line of work more importantly than money. My dog became sick about 4 months ago. We immediately contacted the vet truly trusting in them. She started having diahrea. The vet prescribed multiple different meds which none of them helped. They seemed to continue to change them up, never return phone calls promptly and seemed to care less that my dog was getting sicker and sicker. They did blood work, fecal exams everything. After 2 and a half months and 2,000 dollars spent at Mill pond and direct advice from the owner doctor yarrow. My fiance and I took to the internet and gave our dog a bland diet which worked.. why something so simple wasn't recommend to us in the first place is ridiculous. Unfortunately, her symptoms came back after three weeks after re introducing regular food. The vet automatically prescribed a high dosage of predinose which led us to her losing even more weight  (mind you she lost a total of 25 all together ) blood in her stool, vomiting and she wouldn't eat or drink. When I tried to call doctor yarrow I got no call back. So I took her to the office and demanded she be seen because she was so sick. After that dose of predinose we ended up with my dog hooked up to an iv. For an overnight stay at an emergency vet ! Another 2,000 later and mill pond never called to check on her. They basically said we should see a specialist and then sent us a letter in the mail saying they no longer want us in the office. They are money hungry , rude and could care less about the animals they serve. I would never recommend this vet to ANYONE ! 4,000 DOLLARS LATER and they only made my dog sicker. Don't waste your time or money. There's plenty of other vets who care about the animals they serve! Read Less

I brought my dog here for an emergency.  We hadn't been to a vet since Hurricane Sandy because we've been moving around so often.  My dog had bloody diarrhea and I took him to the only place that was open at 7 am.  I'm so so so glad I did.  They had an appointment for him straight away, and although I knew that this was likely to be expensive, they asked several times about the cost of a particular procedure before they did it. I knew they were going to take blood, so they offered a genetic test that could both identify any potential problems for his breed and age.  I was sure he needed surgery for the bleeding problem, but after Dr. DaCosta examined him, she was clear that there was nothing stuck in him.  They sent me a postcard reminder, as well as an email, to come in for a follow-up,but then when I called for an appointment, they said if the bleeding had stopped I didn't need to come in.  Just pick up his Nextguard and Heartguard and I was good to go!I'm so happy.  so happy. Read Less

I'm a true crazy cat lady, with only one pampered feline at a time... was a bit nervous about bringing my semi-feral nugget to a new vet, but all went smooth.  Didn't have to wait in waiting room, was attended to pretty promptly, and my cat was a true trooper, due to the professional handling and attention she received.  I'll be back next year for her annual.  Good job Mill Pond Vet Hospital. Read Less

I have been a client since Mill Pond first opened and think very,very highly of Dr. Yarrow and staff. Over the years they have picked up things other vets have missed. In an emergency, they are incredibly thorough and responsive. Without hesitation I would highly recommend Dr. Yarrow and Mill Pond Vet.Read Less

I've been going to MPV for about 12 years now. I've moved 5 times and no matter where I end up living, I travel to MP for all the vet care I need for my pets. They are by far the most personable, professional, understanding, knowledgeable and compassionate practice my furbabies have had the pleasure of being a patient of. Read Less

The Vets and staff at Mill Pond are awesome. Our dogs, guinea pig and foster kittens have all received wonderful care at their facility. We had to put two dogs down recently and the compassion towards us and our pets was genuine and memorable. One of our dogs had long term dermatological issues and the vet was tenacious in bringing closure to the problem. Today I discovered I needed a health certificate to travel with my dog. I showed up at their door and walked away in 10 minutes with the needed form. Thanks Mill Pond! Read Less

MPVH's staff is the absolute best!  From the minute you and your pet arrive, until you leave, you are made to feel welcome and we'll cared for ( shout out to Sherri)!  About 3 years ago, we adopted two pitiful Chihuahua brothers from Tennessee.  Unbeknownst to us, the smaller of the two had mange.  It took weekly lime dip visits for what seemed like forever, but today he is fully cured and as healthy as can be.  I highly recommend Dr. Wray - he is a kind, gentle soul who takes what ever amount of time you need during an office visit to feel comfortable with your pet's needs.  All of the vet techs are really personable (Heather), and knowledgable as well.  Nothing but great things to say about MPVH! Read Less

I recently moved from Colorado and Mill Pond was recommended by my last vet. They took great care of my dogs, spending a lot of time with each one during their check-ups, and answering any questions I had. The vet called me herself with lab results a few days after the appointment. One of my dogs needed a dental cleaning and the staff did a wonderful job. The anesthetic they used seemed to have less post-operative effects than previous ones I've seen. Some of their pricing seems a bit expensive, but they're worth the trip from New Haven. Read Less

I recently transferred the care of our young pup to Mill Pond Veterinary Hospital from another local establishment and am delighted with the care and follow-up he now receives from Doctor Deb Yarrow, Chief Technician Don and the rest of their personable and well-trained staff. Our pup's condition was expertly diagnosed in the course of a 90 minute initial office visit, he was given all of the correct medications for a course of treatment and was given them for the right duration to resolve his issues. He started to demonstrate signs of significant improvement within 24 hours. Today, a week later, he is fully cured and has never looked better or seemed as lively and happy.This was not just a happy coincidence or result of our pup just clearing his system on his own from a mysterious ailment. Deb and Don immediately knew what his problems were from their thorough clinical examination, and from taking the time to ask detailed questions, which they revised as they went along to account for my previous answers. Through this collaborative--and time-intensive--process of obtaining every needed piece of diagnostic information, they arrived at an accurate diagnosis and effective treatment plan which combined their expertise with my own in depth knowledge of our pup's history and seeming reaction to various environmental and dietary factors. Together, we got things right for him, on the first go-round. But that only happens with that kind of engagement and clinical experience.Their attention to detail was evident at that first meeting, as well. Deb had a staffer check to see that our pup's implanted microchip was not only properly activated and working, but also to determine if it were properly registered to his breeder, as I had been told it had been. It had not. So we had it registered to MPVH, at Deb's suggestion, so that we all could rest assured that if our pup ever became separated from us he would be taken to a safe and secure location like MPVH until we could be reunited with him. I like that kind of thoughtfulness and concern for an animal's safety and welfare.Similarly, Deb and Don provided us with helpful training suggestions, based on their observations of my interaction with our pup and their long history of expertise in animal training techniques. Their practical and focused suggestions proved immediately applicable and helpful. Don brings a similar focus to everything he does at MPVH, right down to personally installing the steel support structures for the practice's heavy overhead surgical lighting equipment, so that there is no danger of it ever falling on your anesthetized pet in surgery. Who even thinks of something like that? And when we took a tour of the facilities at their recent open house, we were impressed by their spotlessness, from the front reception area to the smallest food storage closet in the rear. Deb and Don truly bring a hands-on approach to their practice and i shows in all these details. Their staff is similarly well-trained and personable, which reflects the time and care they have devoted to hiring and training thoroughly and well.Finally, I can only say from my own experience, that the advice and recommendations of current clients is the gold standard, and in that regard Deb and Don and MPVH were enthusiastically recommended by all of our pet-owning friends, none of whom know each other. I still went ahead and read every review that is posted online before deciding to transfer our pup's care to MPVH because I try to be thorough in my own care decisions for our pet. And I can only say that the positive reviews I read perfectly line up with my own experience at MPVH and I cannot recommend them highly enough. We have had some great vets in the past, But we have never had the combination of skills, talent and passion for top-quality pet care that we have seen at MPVH which is an extraordinary practice created by two very passionate and superb clinicians on the model of personal attention, rigorous scientific analysis, and unparalleled, hands-on care for your animal member of your family. FIVE stars, without the slightest reservation. Read Less

You will never find a facility as knowledgeable and caring as Mill Pond. The doctors and staff here will always see to it that your beloved pet has first rate care. I have been with Dr. Yarrow since she started her practice and wouldn't dream of going anywhere else. Read Less

Dr Yarrow saved my four year old chihuahua's life.  My dog was diagnosed with a rare and deadly autoimmune disease that ulcerated all of her mucus membranes leaving her nose, paws, and mouth bloody and raw.  Dr Yarrow recognized the symptoms immediately, performed a biopsy, and began treatment right away.  Without her proactive response, my baby would not be alive and well today. Thank you to her and the staff for treating us like we were their only patients! Read Less

We have been bringing our baby kitten here for almost a year now and we have nothing but great things to say. From her first shots to nail clippings, the vets and assistants take great care of each animal and make you feel like yours is just the cutest (well I mean, she is pretty cute). After her shots, the doctor will call us at home to make sure she is doing OK as well as after any surgery or procedure. We have also felt comfortable calling and asking questions to them if something doesn't seem right. They send birthday emails every year and postcards when your pet is due for their next appointment. I would recommend this Vet to anyone in the area, they are great. Read Less

Rather than bore you with a long sob pet story, let me save you some time. All this place cares about is money. I'm out $2000 and my dog still can't walk on all fours, despite the PROMISES Dr. Yarrow and her vet techs made. How would you feel if your doctor insisted on a $50 office visit payment when you brought your pet in because something was wrong following their surgical procedures....on CHRISTMAS EVE!!!! And that's just the beginning of the shakedown. Go to Branford Veterinary Hospital instead, which is only a block away from this awful place. Read Less