Took my 16 year old tiger cat there yesterday on the advise of our regular vet because they thought he needed surgery for a bad medical issue. Turned out he passed whatever was creating the medical issue. The facility was extremely busy because they are an emergency clinic, so they evaluate each situation and took the animals in depending on its situation but what I saw was every animal taken care of immediately. The staff is wonderful and kind. I can't say as much for the some clients but as a pet owner I understood some clients handle stress in different ways and they do as well. I saw nothing but professional, kind and loving staff members Read Less

TLDR: This place is a massive scam. Will lie to take your money. DO NOT GO. I went there with my dog who swallowed an ibuprofen pill. I immediately got her to throw it up but was concerned so I rushed to the VCA. I quickly realized this place is full of crooks. I was young so I assume that is why they assumed they could scare me by saying multiple times "if you do not let us take your dog into surgery, she will die". The way they were speaking to me gave me a strong feeling they were being dishonest. Especially because I spoke to a pet poison helpline and they told me that I could go to an animal hospital for safe measure. Then they came back into the room after lying about my dog supposed forthcoming death with a $2,500 bill saying this is what it will cost to save her. I told them I won't go through with it and this is where they became very irritated. They continued saying they will not be responsible for my dogs death and repeatedly tried to coerce me into going through with the surgery. I refused and they told me to sign their paperwork to acknowledge that it is not on them when my dog does not make it through the night. Wen't to the Vet in the morning and was told she threw up the pill so she is fine but they wanted to give her an IV. $80 in total at the Vet. All in all, my dog was fine, and they were terrible people trying to take advantage of a kid who is concerned about his dog. Read Less

Usually I’d say I love this place because I had the best experience with my dog when she got sick, surgery and stayed for a week... but I was pet sitting 2 pits that got into a horrific fight, it was a bloody mess and they were hurt. We rushed them to Cheshire later at night, the dogs were responsive and could walk but desperately needed to be seen for cuts, bruises, and possible breaks with one. The younger female wasn’t that bad, she just needed to be checked out and cuts cleaned, she started the fight over shoveling snow. The older male was in bad shape tho, bleeding more, his front leg was most likely broken, and he was dizzy. I told them how bad the fight was and they were pretty messed up, probably worse then they looked, we cleaned off a lot of the blood before coming to the vets. They said they were going to look them over, clean them up, blood tests, and x-rays while they stayed the night, and unless they were worse, they could go home the next morning. After awhile, they were stable, so we went back to the house to clean up the mess and I had other obligations I had to get to the next day because that was supposed to be my last day pet sitting but I kept my phone on to hear any news from the owners. The dogs were sent home, which the female was fine, she ended up being okay and is completely healed now. But the male, later the next day or the day after, couldn’t walk at all. I’m not sure if they ever did the X-ray on his definitely broken leg but he ended up aspirating blood in his lungs and dying slowly until he was brought to the vet and put down... that dog should of never been sent home early the next morning. He needed to be watched because he was in horrible shape. They just didn’t want to deal with 2 pit bulls that just fought. The female was fine, they had every right to send her home, but the male died 100% because of them. He was in bad shape but I believe possibly saveable. I’m not a vet and obviously they never checked his insides so I don’t know how bad he really was, but they could of looked!! They could of either saved him or put him out of his misery sooner. NEVER going back to them again. Ever. I’m not usually one to bash a place but I loved that dog and he didn’t deserve that, he was a sweet boy, and the fight wasn’t even his fault, the female attacked him and he died and couldn’t even have been given the change to live. Read Less

The people were nice. The vet was sweet. But I waited for an hour in the waiting area to be seen. The vet was with my cat for 20 minutes. Then I waited again in the waiting area for meds and a cone for 40+ more minutes. It’s expensive as well. Unfortunately it was the only place open at the time. I hate coming here. Read Less

I have 4 cats and I like to think I provide them with excellent care. As part of their routine care I use VCA Cheshire Animal Hospital. When thinking about the staff there the words amazing warm, compassionate, courteous, honest, skilled, bright, and diligent spring to mind. My first experience with VCA was as an urgent walk-in client a few years ago. Unfortunately the doctor’s swift diagnosis/test results indicated my cat was at end-stage kidney failure and I lost her after 1 short week. However, my entire experience there moved me in such a way that I immediately made VCA Cheshire my primary vet for all of my cats’ routine care. Unfortunately, I lost another pet (due to old age) 1 month later and I had the entire staff at VCA to lean on during that terrible time. Their compassion was remarkable. This brings me to present day. My youngest cat, an eleven month old kitten, had surgery there last week. I was anxious as the polyp being removed was at the base of my cat’s inner ear and there were plenty of potentially serious side effects. Before the operation I was fully apprised of any possible side effects, short and long term, and presented with two different treatment plans. The staff kept me looped in with daily phone calls, frequent texts/picture updates before and after the surgery, took my neurotic midnight phone calls to check on her. The follow up contact and care were also wonderful. I cannot thank Dr. Stern enough for her skilled care and compassion; as well as the rest of the staff at VCA Cheshire Animal Hospital. Thank you for taking care of my fur babies as if they were your own, I cannot express my gratitude enough. Read Less

Brought my puppy here over the holiday weekend because of diarrhea and was told he had one of two bone/joint disorders before any testing was done! His upset stomach was brushed aside instead they focused on telling us he was in pain for something totally different and unrelated to his stomach and sent us into a panic thinking something was seriously wrong with him. The only instructions for his stomach we were given were to have him on a bland diet which we had already been doing. We left there $530 later and with a puppy that was still sick and unable to hold anything in his stomach. We got him through he remainder of the weekend and took him to his regular vet who gave him medicine for his stomach and he is now back to his normal self. DO NOT bring your pets here! They take advantage of people who are worried for their fur babies! Read Less

Absolutely most overpriced vet in the state. ended up paying over $1000 and only ended up receiving a medication that cost $35 for a cold. Complete rip off. none of the tests that they forced me to do were necessary. Don't go here, they only care about money, not the dogs Read Less

Worst experience. My 9 month older puppy was having troubles walking and didn't want to do anything but lay down. We took her here and suggested that we thought she had Lyme. She wouldn't put weight on front paw and her back legs were shaking. The vet brushed us off and suggested X-rays for her front paw thinking it was fractured. We declined the X-rays at about $300 and just took the prescriptions for the pain with us. The next day she was worse not eating or even getting up. We brought her to another vet and they were not only much more reasonable on price but listened to our concerns and tested her for Lyme. The test came back positive for Lyme and Another tick borne disease. She is finally on the right medication after waisting $200 on a visit and medicine. When I called to tell them she was getting worse they suggested I bring her to a regular vet then because they didn't know what to do. I asked about doing blood work and they said they could but don't know if it was necessary because she didn't have much of a fever and wanted over $100 to test for Lyme. Read Less

Despite what other people have said, I had nothing but a positive experience here. I was impressed with how helpful the staff was, even on a Sunday afternoon. I will definitely be back if I have any problems in the future. I was amazed with how quickly we were seen and how much hands on experience we had with the staff. They were very accommodating. The level of care shown was impressive. They handled everything professionally and kept us informed the whole time, taking calls whenever we wanted to hear an update. This animal hospital is on par with most, and sometimes better than hospitals for people. Read Less

We went there for an emergency visit and unfortunately doing what we could for our 4 legged baby we had to put her down. It was devastating for our family to say the least. We decided to get her cremated. After waiting 2 LONG weeks I called to follow up on her remains and they informed me she has been back for a couple days but the photo cover that we requested for her box was on backorder so they were waiting for it to come in. ARE YOU SERIOUS!?!?! Our family has been waiting for 2 weeks to bring her home to be with us and they had her just sitting in the office. I was/am SO upset. How dare they! At least a call to inform us of the situation and let us make the decision to let her stay there or not (which obviously would have been NOT)......... So uncaring! Read Less

Our dog was transferred from our primary care vet to VCA on Friday night. She was in ICU. The entire staff was amazing, loving and kept in constant touch with me. I cannot express more gratitude and thanks for the exceptional attention and loving care given to her. Yesterday I feared the WORST. Tonight she is a new dog, home and happy. Had the feared outcome taken place I would still feel the same but they got her in the clear so my heart dances tonight. Expensive, but worth it. They do nothing to jack a bill ever. Read Less

I will never bring another dog or cat to this vet hospital again. Even if I have to treat them myself. My dog was elderly with a heart condition and on multiple medications. He was having a heart problem when I rushed him in. They took him into the back room for treatment an I was waiting to hear he was going to be ok. When they came in the room I could tell the news was bad, very bad. He was suffering and he wasn't going to make it. My heart was (and still is) broken. My problem is when I went to get my wife and bring her back they were going to try and charge me before I left to get her. Then, when we got back we held him when they gave him the shots. She never told us it would be instantly over and he would go gently to sleep. He gave a small yelp when his heart stoped. He was in pain! The final straw was the vet tech mishandled him and he bit her before they brought him to us. Remember, he's an elderly dog in distress, scared in a strange environment. The tech didn't call me, didn't put on gloves and reached into the cage. The heartbreak was losing him but they made it infinitely worse because after he was gone they said they could not release him to me. Because the vet tech mishandled him and he bit her they had to "send some nerve tissue in for rabies testing". They were reluctant to tell me what or how much tissue we were talking about. They finally told me they had to decapitate my dog (my friend and family) and talk out his whole brain !!! I think they are money first then dog - I think you should look somewhere else for the sake of your loved ones ! Read Less

Whats the worst time in my life then to be faced with the decision to put down someone that I love? My dog meant the world to me. She was the sweetest, most loveable pet I could ever ask for. After I was given the information that Nahla was terminal, I had to make the choice to put her down. I spent over an hour in the room with her mulling over what the options were before deciding. I did not want to remember her with ashes; I wanted her paw print. I even asked if the staff had a stamp pad to take a print home with me that same day. Unfortunately, there was not one available, however I was reassured that I could receive her paw print in clay. After a TWO WEEK wait I had to make a call to see what the delay was. I was furious to find out that during the paperwork, and double checking of that paperwork, a clerical error had occurred and the clay print was never ordered. How can this be possible? I feel disrespected, as if losing my best friend wasnt enough, I didnt even get a phone call. I was the one who had to reach out. I am completely disgusted with the handling of my worst day by VCA Cheshire Animal Hospital. I hope that no one has to feel the same way I do after losing a pet, and I will never return there! Read Less

I am not one to leave reviews or complain outwardly but my husband and I are so upset with the way this place handle my dogs situation My dog is just under 4 years old, perfectly healthy and fit black lab. Shes basically our child (we don't have kids) and have always considered her a HUGE part of our family. The other night she was acting very strange. Very anti-social and was clearly not feeling well. She began dry-heaving and drooling constantly along with a very rapid heart beat, Seeing that it was 9:30pm we called Cheshire Emergency for help. They advised us that it sounded like bloat and we needed to rush her in so we did. Upon arriving they took her into another room and wouldn't allow us to be with her which I wasn't happy with but could deal with it if it meant they'd help her. We waited for about 10 mins when the Dr came in and told us she needed X-rays, fluids and a plethora of tests badly and that it would cost roughly $500. We asked questions in concern like what she thought the issue could be and if it was indeed bloat from what she has seen in dogs before, she responded very sharply with "your dog needs care do you want us to proceed?" Excuse me but no SH*T she needs care why do you think we're here at 10:00 at night? We asked if we could pay with a check as we always do at our normal vet. Her response sharply again was "I don't handle the money aspects you're talking to the wrong person" and left the room. My husband and I looked at each other completely shocked with the lack of sympathy she had. SO aggressive and rude. About 5 mins later another person came in (maybe a tech?) and told us we were looking at her needing fluids and X-rays which we already new but now all of a sudden it was going to be upwards of $700.. How did it go up in a matter of 5 min when they hadn't even started running tests? We still had no clue what possible issues the vet was concerned about. I felt completely in the dark and just kept having dollar values thrown in my face. We then agreed to proceed with xrays.. Then a DIFFERENT tech came in with a credit application for a care credit card because they wouldn't accept our check unless they could run it through right then and there. I explained that we didn't have $700 in our checking account but that I would transfer money first thing when the bank opened to cover whatever the cost. Granted we should have been more prepared for an emergency situation but I never thought in a million yrs they would deny us emergency care now at 10:30 at night with a check in hand or at least let us pay partial that night and then the remaining in a check. At this point we didn't have any other options so they ran my credit.. Whatever we needed to do at this point because my poor dog has now been suffering in the other room for over an hr because of this money crap. I got approved and they went on to explain it would be over $1K for all of the tests!! Now my husband and I are beginning to feel taken advantage of.. I asked to see my dog, I wanted to feel out if she was still acting the same or had calmed down. They brought her into the room and she ran straight to me and was clearly very nervous. After a few she seemed much calmer and almost normal. I asked what other options we had to see if there really is a problem. Money isn't an issue if their is a situation but I felt $1,000 was insane considering she seemed to improve. The Dr cont'd in her rude way that we needed to make a decision and that she was going to make us sign a form that we didn't want care given.. I would cut off my own leg for my dog I just felt they were only about money and didn't care about us or my dog. Long story short: They ran the x-rays and nothing showed up. Gave her fluids and meds to help her stomach. We went home and brought her to our vet that morning. She had a simple stomach ache. This place is only about money and they make you feel like a crappy owner if you dont jump the second they say all these crazy things are needed without explaining anything to you. BEWARE OWNERS - never again Read Less

We adopted a puppy over a month ago. And unfortunately he was attacked by our next door neighbors dog, whom broke 3 bones in his leg. I myself was not even left unscathed, but immediately rushed my puppy to this hospital. They took him in as soon as we got there. He ended up needing surgery. Over the last month they have taken great care of him and it is clear that they care because they are excited every time they see him and he's always running towards the door when we have to go for check-ups. I would recommend them in a emergency, and for follow-up visits. I highly recommend Dr. Stern for surgical procedures because she did an amazing job.Read Less

My cat got into something today that burned his nose (I still can't figure out what). It was literally a peeling blister and I was literally a sobby mess with worry when I came through the doors of VCA Cheshire. The folks at VCA not only took excellent care of my little one, but took excellent care of me, too. They didn't make me feel silly for being that upset, and treated me with dignity and respect through the whole process. I have nothing but nice things to say and I'm glad that they were there for us in our time of crisis. Read Less

My dog is a regular patient here. The routine care here is fine and I cannot say anything bad about that. I am a physician myself so I definitely know when people are sick and animals are not all that different. I knew my dog had something wrong with his stomach one night. I watched him for a while and he did not get better. It was a Friday evening. I finally took him to VCA around 9pm and the vet was sure he had "back pain" and wanted to send him home with pain meds. I asked what she would do if it were her dog and she said I can't say, I have no recommendations for you. Was naming many expensive tests. I thought he may have a stomach bug because he had had diarrhea before and asked if he can have something for that but she said not. I took him home with no treatment and the visit cost arond $90 for nothing. I took him home and he looked worse in the night so at 2am I was back. This time I asked if he could have a stomach x-ray because I was worried his bowel was obstructed. He was trying to poop but could not all night. We did this x-ray and then right after he had diarrhea in the lobby of the vet. Visit cost me another $400 that night on top of the $90 earlier. This particular vet was not good at all and I should have formally called and complained but I did not. Read Less