This place has been amazing in the care of our dog. From responding immediately from digestion of poison to the annoyance of our dog not like being touched. Great people. They once were an emergency facility open 24 hours but recently change course and don't offer that service. It was a selling point for us but this departure hasn't deterred up from continuing to use them. Read Less

Awesome veterinarian office !! I have been going there for many years and very compassionate towards my pets in which I have two cats and two dogs and they are my family and I have trust in the people I see that treat my pets overwhelming at times but if you love your pets so much you would make sure everything is completely checked out even if it seems mild better safe and early detection is a better outcome on the medical issue being treated.I believe  in Pet insurance and even if you don't have pet insurance there are other ways and I also would like to say that Essex office is further away for me and I live in Middletown and they are associated with Pieper Olson in Middletown in which I do go there once in awhile but it isn't like Essex and the middletown office is good for my emergency situations and Pieper Memorial I can't say enough on how they are so good on treating emergencies but not good on separating from pets that have been in the hospital for a couple of days and ready to go home and have to wait along with the emergencies for a very long time for me one day.There really should be an area just for pick-ups of pets in the hospital.It was like waiting for ever and you are already have high anxiety because you were away from your family member for a long time. Read Less

We took our cat there, and after a surgery, and multiple exams, they gave up, and referred us to Tufts U. Of course, Tufts did the same tests over, and the end result was our beloved Kitty died. Just too many operations. They should have let her go there much sooner. Read Less

Oh where to begin? I ended my relationship with this vet after two pretty disturbing mistakes.1. Vet pointed out flaking skin on my cats back, and said he was too fat and not properly grooming. I said that she was mistaken, that I see my cat groom that area often, and yes he is on a diet. She stated that I was wrong, that he was fat, resulting in bad grooming. She made no suggestions about food, diet or exercise. Two days later I found fleas on kitty which were missed at the vet! That is why his skin was irritated. 2. He had a bump on his forehead which looked odd so I opted to have it sampled and tested. I was told it would be sent to a lab and I'd get results in a week. After more than a week with no notice from the vet I called. After much shuffling paper, putting me on hold, and muffled voices, I was told that I must have misunderstood. They had looked at the sample under a microscope while I was still at the vet. It was fine. So, um, what are the "tests" I paid for and why did I have to wait a nervous week? Turns out that this was another irritation from the fleas. Other yucky-ness. There was another vet whom I loved and the reason I had switched vets to this place to begin with. I was told he had moved to one of their other locations, more than an hour away. This was not the case. Turns out he left their practice completely. Also, they don't advise patients to get the new yearly rabies vaccine made for cats. The old vaccine is a three year, and has been seen to cause cancer. Done Read Less

We live in Taftville, CT. Late yesterday afternoon upon arriving home, we found our 11 1/2 year old chocolate Labrador in distress. He had stopped eating last Sunday and was having difficulty walking yesterday. We didn't know what to do and knew in our hearts he wasn't going to make it through the night. We called Veterinary Emergency Treatment Services in Montville and found out that they are no longer there. My Aunt located you and came to pick us up to bring Liam to you. We put him on his favorite blanket and carried him out to my Aunt's car. It was the hardest thing we've ever had to do. I wasn't able to go but my husband was with him as you helped him cross the Rainbow Bridge. While it hurts so very much, I want to thank you for being there for us. We know he isn't suffering any more. Read Less

I can't say enough about how we were treated last night. Our dog of 10 years passed away unexpectedly. Our regular vet suggested we put him in an ice freezer out behind their clinic. We were horrified. When we called Essex they were awesome. And from the minute we walked in felt like they really cared... Even though we had never been to their office before. From the receptionist to the vet they made a really hard situation easier. I thought it would be a big bill for late night emergency service. But we were only charged $61. I am still in disbelief by that. I wish we lived closer and they would be our regular vet. So appreciative they offer the services they do and gave us a chance to say goodbye to our guy and not be left with the only option to just drop him off in an ice freezer. Read Less