Advanced Veterinary Care

They basically killed my husbands 16 month old lab. Took him in at least 4 or 5 times with his stomach issues diarrhea and vomiting. Took a blood sample once or twice. Said there was nothing wrong with him. Kept switching food. Never got better. Finally so bad we took him in and they FINALLY suggested an x-ray. Told my husband to take him to emergency vet right away. (About to close?). Needless to say if his disease had been caught earlier he might....just might still be alive. Switching vets immediately for the other pups. Read Less

Used my dog as collateral...The staff kept my dog in the back locked in a cage so we couldnt see her after surgery until we paid them every dime we owed them.Even though we already gave them more than half down before the surgery 1000$... 😒 The staff could be a little more considerate of the owners feelings and the companions emotions. So quick to jump to payment and signing forms without making sure they ask for all paperwork on the pet for vaccs and updated health info from other dr appts. The actual doctor was awesome. Overall attitude of staff was ok but didnt greet my pet when we walked in just threw paperwork in my face and sent me to a room to sign off on a list of items that my dog already had prior to this visit but wanted to make sure i paid them for it again so they make the extra buck. Dr. Chase was great but needs to weed through his staff. Read Less

Affordable, professional, caring, and polite. The vet went above and beyond to make sure our concerns were heard. they made sure to take care of our cat Max and went above and beyond explaining everything to great detail. Not to mention they were extremely affordable I went in for a check up with a rabies shot and the cost was $100 that’s very affordable. Read Less

Affordable, professional, caring, and polite. The vet went above and beyond to make sure our concerns were heard. they made sure to take care of our cat Max and went above and beyond explaining everything to great detail.Not to mention they were extremely affordable I went in for a check up with a rabies shot and the cost was $100 that's very affordable. Read Less

We wanted to extend our appreciation to all the Doctors, and the Staff for the loving hand you provided for our girl Bella during her last visit. As pet owners, we all know the day will come when we will have to say "so long" to our good friends. However, nothing can ever prepare you for that day. As we struggled to find a way to keep Bella with us and selfishly avoid our heartache, we realized her recovery from whatever she was fighting, was possibly fading and the time we ...all fear may be approaching. A special thanks to you all for your professionalism and the needed comfort given to us to accept our decision. Thank you for your emotional assistance during those last few minutes with Bella. She was an amazing companion that we will always cherish! We also want to thank you all for the wonderful sympathy card that was not only signed, but had messages written from each staff member. You all have been amazing, and we are forever grateful for all of you. Sincerely, The Siracusa / Lockery Family See more Read Less

They should be ASHAMED for their service AND their pricing. This is going to be a long one. We'd been using Advanced Veterinary Care for our three critters for years before moving to Seattle for a time, but never again. We have a dog with severe food allergies, and ear infections are a common occurrence if he manages to get into something he shouldn't, like any common protein or grain. It's old news, it's always the same event - ear swab, oral antibiotics, and an ointment. We brought him in at 5:30 one evening, admittedly without an appointment, after leaving as early as possible from work and knowing that their hours were until 6pm. We were greeted with annoyance and a clear feeling that we were imposing by asking them to do their jobs until the actual time of close. The tech at the desk told us they were through with appointments for the day, and that MAYBE the vet MIGHT agree to see us, but it would constitute an emergency visit. There was no chance of getting in for their meager 4 hour availability on Saturday (8am-12pm) and we certainly couldn't leave our dog in that kind of pain until Monday, so we agreed. The actual interaction with the doctor and another tech was fine, but the "Emergency Visit" fee costs and additional $115 dollars on top of the regular exam fee. $115! For as previously stated, an ear swab and a few common prescriptions, our bill totaled $186. The real kicker is the time stamp on our printed receipt was 6:01pm. ONE MINUTE PAST CLOSE. The veterinary clinic we used in Seattle, by contrast, was simply incredible. Urban Animal was open from 8am-8pm every day, walk-ins every bit as welcome as appointments, and beyond reasonable pricing. There, it would have been a quick 20 minute stop for less than $60 with medication. While we don't expect to find that level of cost effectiveness and convenience in small-town Connecticut, it is clearly possible to achieve with the right business model. Making this last visit - and it is our LAST - a very, very bitter pill to swallow indeed. It certainly doesn't feel like Advanced Animal Care has anyone's animals' best interest in mind with their business practices - unless you have cash to burn and a totally flexible schedule, go somewhere else. Read Less

They should be ASHAMED for their service AND their pricing. This is going to be a long one. We'd been using Advanced Veterinary Care for our three critters for years before moving to Seattle for a time, but never again. We have a dog with severe food allergies, and ear infections are a common occurrence if he manages to get into something he shouldn't, like any common protein or grain. It's old news, it's always the same event - ear swab, oral antibiotics, and an ointment. We brought him in at 5:30 one evening, admittedly without an appointment, after leaving as early as possible from work and knowing that their hours were until 6pm. We were greeted with annoyance and a clear feeling that we were imposing by asking them to do their jobs until the actual time of close. The tech at the desk told us they were through with appointments for the day, and that MAYBE the vet MIGHT agree to see us, but it would constitute an emergency visit. There was no chance of getting in for their meager 4 hour availability on Saturday (8am-12pm) and we certainly couldn't leave our dog in that kind of pain until Monday, so we agreed. The actual interaction with the doctor and another tech was fine, but the "Emergency Visit" fee costs and additional $115 dollars on top of the regular exam fee. $115! For as previously stated, an ear swab and a few common prescriptions, our bill totaled $186. The real kicker is the time stamp on our printed receipt was 6:01pm. ONE MINUTE PAST CLOSE. The veterinary clinic we used in Seattle, by contrast, was simply incredible. Urban Animal was open from 8am-8pm every day, walk-ins every bit as welcome as appointments, and beyond reasonable pricing. There, it would have been a quick 20 minute stop for less than $60 with medication. While we don't expect to find that level of cost effectiveness and convenience in small-town Connecticut, it is clearly possible to achieve with the right business model. Making this last visit - and it is our LAST - a very, very bitter pill to swallow indeed. It certainly doesn't feel like Advanced Animal Care has anyone's animals' best interest in mind with their business practices - unless you have cash to burn and a totally flexible schedule, go somewhere else. Read Less

They should be ASHAMED for their service AND their pricing.This is going to be a long one.We'd been using Advanced Veterinary Care for our three critters for years before moving to Seattle for a time, but never again. We have a dog with severe food allergies, and ear infections are a common occurrence if he manages to get into something he shouldn't, like any common protein or grain. It's old news, it's always the same event - ear swab, oral antibiotics, and an ointment. We brought him in at 5:30 one evening, admittedly without an appointment, after leaving as early as possible from work and knowing that their hours were until 6pm. We were greeted with annoyance and a clear feeling that we were imposing by asking them to do their jobs until the actual time of close. The tech at the desk told us they were through with appointments for the day, and that MAYBE the vet MIGHT agree to see us, but it would constitute an emergency visit. There was no chance of getting in for their meager 4 hour availability on Saturday (8am-12pm) and we certainly couldn't leave our dog in that kind of pain until Monday, so we agreed.The actual interaction with the doctor and another tech was fine, but the "Emergency Visit" fee costs and additional $115 dollars on top of the regular exam fee. $115! For as previously stated, an ear swab and a few common prescriptions, our bill totaled $186. The real kicker is the time stamp on our printed receipt was 6:01pm. ONE MINUTE PAST CLOSE.The veterinary clinic we used in Seattle, by contrast, was simply incredible. Urban Animal was open from 8am-8pm every day, walk-ins every bit as welcome as appointments, and beyond reasonable pricing. There, it would have been a quick 20 minute stop for less than $60 with medication. While we don't expect to find that level of cost effectiveness and convenience in small-town Connecticut, it is clearly possible to achieve with the right business model.Making this last visit - and it is our LAST - a very, very bitter pill to swallow indeed. It certainly doesn't feel like Advanced Animal Care has anyone's animals' best interest in mind with their business practices - unless you have cash to burn and a totally flexible schedule, go somewhere else. Read Less

I had heard good things about this clinic from my husband who has taken his dog here for years,but was extremely disappointed in both their staff and their practices when I took her there about an incontinence issue. I was told to bring in a urinary sample, but when I asked how much the visit would cost I was only told $63 which is the cost of the consultation. They did not inform me having the urine tested would be another $63 dollars. Thus the total cost of the visit was $126 not the $63 I was quoted. I would understand had I not specifically asked about cost, but their response that I should have just known that the urine sample would be an addition cost to what I was quoted is poor business practice. A vet should be transparent about what they do, why they do it, and what they charge. Don't expect this vet to bother with any of these things. The lack of caring and information continued throughout the visit. As mentioned before my husband had brought the dog here for over 10 years and yet the staff did not seem to know her at all. She has a history of Lyme disease and thyroid problems but neither of these issues were brought up by the staff during the visit even though thyroid imbalances can cause incontinence. Perhaps they again assumed that I just knew that these are things they would be testing when they recommended I get blood diagnostics and thus did not have to bother with explaining any connections or possibilities with me. I even asked about her past thyroid medication use and Megan, the tech, told me that they had never prescribed her thyroid medication. I inquired about it several more times but Megan only bothered to look at her most recent visit and blood work in which her thyroid levels were on the cusp but within normal, and thus medication was not prescribed. Later, however, when I asked my husband, he assured me that years ago the dog had had thyroid problems and had gone on medication for awhile.For the amount of money this vet charges I would except them to take the time to know the pets that they see, especially when they have seen them for over a decade. I would expect the staff to take the time to fully disclose their policies, prices, and thought process when it comes to treatments and possible diagnosis. Again the staff at this vet just couldn't be bothered. My overall impression is that at one point maybe they were the "mom and pop" business Megan claims they are, but now the service is no longer personable and it is not worth what they charge. Read Less

I have three dwarf hamsters and one rabbit. All exotic pets, which means I can't just take them to any old vet. It took some research on my end to make sure my babies got the best care and Advanced Veterinary Care did not disappoint! It was easy to find, on RT 6 next to Joey Garlics. Nice quiet location. Upon entering the place was VERY clean and inviting. We were promptly greeted by Cynthia, who was so kind and caring. She promptly put us in a room and said she'd be right with us, about 10 minutes later she came in and greeted my Russian white dwarf by name, Coco. I was really nervous because Coco had a lump on her side and this was my first vet visit, but thanks to Cynthia's kindness and care I was instantly put at ease. She took her weight, asked me about Coco's diet, and we went over the symptoms. Not too long after Dr. Chace came in. We went over the symptoms again, he picked her up and examined her. I'm glad Coco was corporative. He quickly came to the conclusion that Coco has a hernia, which isn't life threatening since she is still doing everything that a hamster should. I was very impressed with his expertise, looking at and diagnosing my dwarf was very second nature to him. He went into great detail on what to look for in Coco's behavior and demeanor that would require surgery. He said it's not worth it because of the price and because she's still behaving normally, but advised me to bring her in if it gets worse so we can discuss surgery. Also mentioned that if she kept scratching at her face to come back so he can treat her. I love that they didn't brush my baby off because she's a small animal and not a dog or cat. I went to check out and pay for the visit. The staff up front were more than friendly. While cashing out, they held and played with Coco and I think she made a few new friends. The visit was only $68 and I mentioned how I have a rabbit and Cynthia gave me a book on rabbits and we discussed my Bun's diet. Because of the care, attention to detail, putting this mama at ease, and the strong knowledge they have for exotic pets, I will bring all of my pets here and recommend them to anyone needing care for their pets. I couldn't be more grateful for the outcome and overall the experience from start to end was prime. Read Less

Dr. Chace and his staff are absolutely incredible. I bring all my animals to them; however, my most stand-out experience with them was with a gecko I once had. This little gecko was particularly prone to eye abscesses. I brought her in to have the abscess drained. It continued to fill about four-five times after the initial draining. Each subsequent time it reoccurred, Dr. Chase completed the surgery for free. These people truly care about the health and well being of the patients that they treat, rather than just making money. They go above and beyond to not only make your animals comfortable, happy and healthy, but to also make fur moms and dads comfortable and well informed. I can not recommend this office enough. Read Less

Dr. Kelley and the staff at AVC are phenomenal. They have supported me as the owner of a very spirited rescue schnauzer named Wesley. They helped me give him the best possible healthcare, and offered knowledgeable and kind words in the final days of his life. It is never easy to lose a pet, and this was my first time losing a dog, but you made it a easier through your understanding and gentle demeanor. I will never forget it. I will always recommend pet owners to you. Thank you so much. Read Less

I made an appointment the morning of because my guinea pig got extremely sick over night. Dr. Chase and Laura spent 3 hours with us checking him out, running tests and making sure I fully understood his treatment process. They were happy to spend the extra time answering all my questions. Just one day after antibiotics and critical care diet he already seems to be acting better, if it weren't for them I don't think I'd still have a guinea pig anymore, I can't thank them enough for everything they did Read Less

The staff was so excited to see our pet Rocky. He is an Axolotl. Was hard to find a place that was able to take care of him but Dr. Kelley was very knowledgeable about Axolotls. Thank you for all of your help. Read Less

Worst experience ever.. Not from Farmington and I got referred here and I'm sorry I ever came. Poor service, dishonest and I had to take my pet to a different hospital to follow up. After spending $1,100 for a nightmare experience at this place. Reached out to owner to express my dissatisfaction and he was rude and uncompromising and not willing to make right on his wrong. Read Less

Not great. All the rooms are really dirty and covered in hair (like loads of hair). When I go to the Dr. I don't want to lay in someone else's table sheet and I certainly don't want my dog to either. The staff are less than helpful. My first time there I was instructed to put my dog on the scale and it was off by 20 lbs. They just entered her weight into the system that way anyhow. They also charged me for someone else's fecal sample. The vet there didn't even put my dog on the table and I was there for a check up as I had just adopted her. I called to get an appointment and they couldn't get me in for a full week. Farmington Animal Hospital is WAY better. The vet there spends time with you and actually takes the history and listens. The staff are also really nice and the place is clean. Read Less

I accidentally threw out my dogs cholesterol meds I have almost a full bottle.  I had called the pharmacy to see if I had a refill and I didn't and it was over the Labor Day Holiday.  I told the pharmacy that I would call them today when they opened.  I received a call from the Advanced Vet and called them back to explain what had happened. The response was they haven't see the dog since May of 2015.  I said No that is not correct the were both in for some shots in May of 2016  Oh but not for a physical....  So I said can we make an appt for him to be seen but in the interim can you call in a script to the pharmacy for his Gemfirborsol (Lopid). Appt. made for 9 days from  I asked for some to tide me over.  She said she would call me back,  She said when she called back script was faxed over to Walgreen's.  JUst prior to her calling I called the Pharmacy and was told that I normally pay $15.00 for 60 pills and for the 6 pills it would cost me the same.  So when Vet person called back and I told her what the pharmacy and could they just fill it for the full 60 pills to save me some $$.  She then throws in that it is against the law for us to dispense medication without seeing the patient for a year.  Well she is dispensing the 6 pills so that must also be against the law?????  BS...  I then say can you please have the vet call me.  Not more than 5 minutes later same person calls and said I spoke with the Vet and she is not willing to jeopardize her license. She was  condescending little snot bag and I have to say as soon as I can find another vet then I will be switching.  I drop at least $350. bucks when I visit and that is for well visits.  I will continue my story.  You know the saying tell a friend tell a friend tell a friend! Read Less

Been bringing my cats Joey and Dave for years.  Everyone knows us and they treat you like family.  Dr. Chase and his staff love animals.  There is no better place to bring your pets for care. They have a hard job and they do it well.  Highly recommended. Read Less

I adore this place! When we first got ferrets we were super skeptical on taking them to certain vets because most vets aren't knowledgeable about "exotics". We were super blessed to have our first appointment with Lily go beautifully and had a super amazing and intelligent vet that knew exactly how to handle our issue. We have since brought her cage mate Jackson in for an operation (amputation) of his front leg and it went so so well, the costs weren't outrageous, and the ladies there took such amazing care of him! I couldn't thank you all enough!!! We love this place, love the doctors, the staff! Very very highly recommended place to go for just about anything! Thank you all so much for all that you do! <3 Read Less

Would not recommend. My rabbit, Khloe, needed surgery to remove an abscess on her face and they quoted it as costing $875 ($1200 if we wanted to spay her too). Brought her to Chippens Hill Vet and they quoted me $400 ($700 with a spay) for the same procedure. That's a pretty big difference, especially when Chippens Hill is known to be more costly in general. We won't be looking at AVC for Khloe again. Read Less

I can not say enough AMAZING things about Dr. Kelley - I don't know what I would have done without her kindness/support/and extra love she has giving to my Diesel. He has gone through a rough few months with cancer/heart problems, eye ulcer - everything all at once. A very scary time - Dr. Kelley pulled all her resources and helped us both through this difficult time. Thank you, thank you, thank you to Dr. Kelley and ALL of the staff at Advanced Veterinary!!!! Lots of Love from both myself and Diesel Read Less

I'll preface this review with the fact that the 2-star rating is based on a single experience we had recently at Advanced Veterinary Care. We rescued our dog about a year ago and have taken her to Advanced Veterinary Care since she was a puppy. Overall, we've had pretty positive experiences with Dr. Kelly and rest of the staff at Advanced until yesterday. Our dog has had chronic stomach issues and we've put her on a diet specific to dogs with sensitive stomachs as well as a probiotic from time to time. Over the weekend our dog had diarrhea and we contacted Advanced to get a probiotic for her. I tried to pick up the medicine just before the office closed at 6pm but the door was locked around 5:58 (despite several cars still in the parking lot). I called the front desk to see if they would let me pick up the medicine since I was in the parking lot and was told I had to come back tomorrow at 8am when they opened because they were already closed. I then asked if they could make an exception this one time for a sick animal and was told blatantly "No" by the person working the front desk. Veterinary care is already expensive as it is so I can give my money to somebody else that values me as a customer and my dog as a patient (since we all know our pets are like family). If you're looking for a new vet I'd be weary of a place unwilling to help when you're in need. I think great customer service goes a long way and Advanced Veterinary Care has lost us as clients because of a lack of it.Read Less

I'll preface this review with the fact that the 2-star rating is based on a single experience we had recently at Advanced Veterinary Care. We rescued our dog about a year ago and have taken her to Advanced Veterinary Care since she was a puppy. Overall, we've had pretty positive experiences with Dr. Kelly and rest of the staff at Advanced until yesterday. Our dog has had chronic stomach issues and we've put her on a diet specific to dogs with sensitive stomachs as well as a probiotic from time to time. Over the weekend our dog had diarrhea and we contacted Advanced to get a probiotic for her. I tried to pick up the medicine just before the office closed at 6pm but the door was locked around 5:58 (despite several cars still in the parking lot). I called the front desk to see if they would let me pick up the medicine since I was in the parking lot and was told I had to come back tomorrow at 8am when they opened because they were already closed. I then asked if they could make an exception this one time for a sick animal and was told blatantly "No" by the person working the front desk. Veterinary care is already expensive as it is so I can give my money to somebody else that values me as a customer and my dog as a patient (since we all know our pets are like family). If you're looking for a new vet I'd be weary of a place unwilling to help when you're in need. I think great customer service goes a long way and Advanced Veterinary Care has lost us as clients because of a lack of it. Read Less

We bring both of our cats to Dr. Chace, they love him and we trust him with our babies. He has been an excellent doctor, very thorough, goes over everything with us. He saved one of our babies from dying once and we are forever grateful to him for saving her(Marble Giza, in case you are looking doc).Thank you Advanced Veterinary Care!!!!Read Less

I can't say enough great things about Advanced Veterinary Care and the staff; they consistently provide beyond exceptional care. Every staff member truly cares about each animal that walks through their doors and treats them like their own. They have treated our "special needs" dog since he was an 8 week old puppy through numerous ailments, surgeries, and persistent medical issues and I couldn't rave more about the level of service they provide, their knowledge, and their willingness to go above and beyond to understand and provide exactly what our dog needs! We wouldn't dream of going anywhere else and are lucky to have found such a wonderful team! Read Less

I read the above review from Johnny and had to comment. It couldn't be further from the truth. My boyfriend and I adopted a dog and I had called and spoke with the cheeriest of girls. They were able to fit him in right away and now we will never take him anywhere else. I honestly have no idea what made him say all those things, but fromwhat I've dealt with, it couldn't be more wrong. Read Less

I had my beautiful female rabbit, Shyloh, checked out and spayed here. Unfortunately their prices are more than average, however, it is for good reasons. She came out perfectly, was only sore for a couple of days and is very healthy. They are awesome.Read Less

Brought my dog here yesterday, after she had an allergic reaction to a bug bite.  We hadnt yet been to this vet, yet they took us NO questions asked, were friendly, helpful, and knowledgeable.  Not to mention a great price for what probably could have been classified as an emergency visit.  Looks like we have a new vet..!!  Thank you for a great experience!!! Read Less

I've been here several times now and I won't go anywhere else! I thought the staff was really helpful and compassionate. They made an effort to accomodate my erratic schedule on more than one occasion by letting me drop my pets off to be looked at sometime during the day instead of having to go for an appointment and instead of taking my money for an emergency visit, they explained that my cat probably needed overnight care and should start at the emergency clinic instead of paying for their visit and then again at the emergency place. Even better- In the five years I've had my bunny, she's been seen by three different vets for her urine problems. She's been on all kinds of medications, but the problem kept coming back. Dr. Chase and his staff were the first people who seemed like they knew about bunnies and told me that my problem was the diet I was feeding her! I could have fixed this problem years ago by just changing her veggies! I'm so glad I found Dr. Chase!! Read Less

I have been coming to Dr. Chace for several years now and will never, ever consider going to another vet for my guinea pigs. His depth of knowledge and caring personality make it a comforting experience to go there; even in times of great stress, such as when a pet is ill. He understands the sensitivity of their digestive tracts and knows which antibiotics they can and cannot tolerate. He and his staff are always so friendly and are visibly passionate animal lovers. I recommend him to every small-animal owner I meet! Read Less

NEVER go to advanced veterinay care. The staff seems miserable and is unprofessional and rude! It seems to be getting worse and worse each time I go! The 1st visit was nice. 2 very nice gals were at the front counter, one of them was very friendly and seemed to really care about me and my pets! Unfortunately, I don't see her ther anymore. The 3rd and LAST vist I was NOT greeted upon my arrival and 2 of the most rude people I have ever met( a LARGE blonde with glasses who was worse than miserable and rude and a LARGE dark haired lady with glasses who seemed even more miserable than the 1st one!) were at the front desk, they were supposed to be "greeting" people but talked among themselves and ignored not only me but my pet!I also want to warn you of one of the Dr's there. She is a young blonde with yet another disgusting, rude, arrogant personality with no bed-side manner. She made me feel like I was harming my animal.I don't know what kind of business they are running there, but they better think about re-staffing! No one is going to want to go back there and spend the kind of $$$ they charge, so the DISGUSTING, RUDE employees can just keep treating the clients badly! Word of mouth is spreading and I am hearing more and more about the lack of customer service, and the $$$$ they charge for a 5 MINUTE appointment.The economy is bad, and people are really watching where their $ is going. Clients want a safe, FRIENDLY vet practice to bring their animals.A word of advice: You NEED to look HARD at your staff, maybe you really don't realize just how rude they are. You are losing clients left and right because of their bad attitudes. Word is getting out and spreading about just how bad the employees are there. When you realize the lack of customer service and down right rudeness, you might want to consider hiring NICE, compassionate people! Or the business will just stop coming. It is very unfortunate, the practice is beautiful and Dr Chace is good, but the staff just is horrible!. Read Less

I switched to Advanced because my former vet was more than a half hour drive, not bad with my dog....but my cat hated it. I thought they were okay, but after my last visit with them I have changed my mind. I went in because my dog had an ear infection and the visit ended up costing me $285! They charged me $10 for a small bottle of saline, which is essentially salt water. $54 for a comprehensive exam which took less than 5 minutes, miscellaneous fees for other things, and the antibiotic was $96!!!! I was in shock and looked up the antibiotic online (same med and same mg) and found that they marked it up over 50% compared to the online pet medication websites $47.70. That is a rip off. My other vet's office never had a huge mark up on things and I think the quality of care there was much better. Trust me you can do much better and not be ripped off too. I'm switching back to my old vet. Read Less

I looked for a vet for my dogs, cats and birds for a long time. It was hard to find a vet that would see birds and I wasn't always happy with my experience. Dr. Chace and his staff are friendly and knowledgable and spent time with me discussing my questions and concerns. After a few visits I know all of the girls there and they recognize me and my dogs when we come in. On my first visit they gave me a tour of their hospital with no prior notice and the place was beautiful. Even my "bad dog" behaved himself on his visit. The staff went slowly with him and he didn't need a muzzle for the first time ever, I couldn't believe it! I am really happy with AVC and I would recommend it to anyone! Read Less