East Brook Animal Hospital

Awesome place to bring your animals! Good service, staff are friendly. They will LOVE your pets! Appointments are needed, but the place is tricky to find. (Right before big Y if you're traveling from Uconn campus) Read Less

I absolutely love all the techs and doctors here. they do everything in their power to accommodate you and your pet. They let me drop off my cat when they didn't have appointment space and they took care of him inbetween clients. They are very timely when it comes to calling and updating you. You can tell how much the techs love and care for your animal while they have them. Any questions I had they answered and I even was able to come say goodnight when they needed to keep him overnight. Highly recommend for any of your furry family members. Read Less

My name is Heather Chadbourne and I was a client of East Brook and found the vets there to be very caring and competent. The vets are wonderful, the other staff at East Brook was a whole other story. My cat has digestive problems and had very bad diarrhea. I took her to see a vet at East Brook. When I got home, I realized they had forgotten to give me the medication to stop my cat's diarrhea. I called them but they were closed. I have worked in jobs where I had to deal with the public and I have also worked in administrative jobs where I had to speak to people on the phone. I know that it can be difficult at times, so I go out of my way to be kind to people who do these jobs. I called them at 9am to tell them I forgot to get the medication and asked if I could pick it up. They said they would call back in an hour when it was ready. Two hours later, no call. I called back and talked to a second receptionist. She had no idea what I was talking about, so I had to explain things all over again. It was frustrating, but mistakes happen, right? I explained myself again. They said they would call back in an hour when the medication was ready. Two hours went by with no call. I called again. I talked to a third person. She also had no idea what I was talking about. I explained the situation and told her I had already called twice and spoke to two other people. She said she couldn't find anything and there was nothing in my cat's chart. I was quite frustrated but still doing my best to be patient. I have been told a few times by veterinarians that diarrhea in cats is very dangerous. Cats dehydrate very, very quickly. If a cat has diarrhea, you need to get them treated right away. I explained this to the woman on the phone. She didn't care. She told me they were about to have a three-day weekend and asked me if I could wait until Tuesday evening to get the meds. That would have been a total of five days with diarrhea. By Tuesday, my cat would have been dead. No. I could not wait until Tuesday evening. The receptionist got mad at me and told me she would call back in an hour when the medication was ready. You guessed it, two hours and no call. I called them back and asked them if they would give me the medication or not. If I couldn't get it, I needed to get my cat to another vet ASAP. The receptionist was very rude. (the same receptionist who asked me to wait until Tuesday.) She told me that in order to get the prescription ready, she would have to walk into an exam room and interrupt another animal's appointment. She tried to make me feel guilty. Why on earth would she have to interrupt another appointment? Couldn't she just catch the vet when he or she was walking to another exam room between appointments? I told her I didn't really care, she had all day to get the medication ready, was she going to do it or not? She said she would call back in an hour. Screw that! I put my cat in a carrier and brought her to the office and waited right there for the medication. The receptionist was NASTY and rude! At this point, I was in tears because I was so afraid my cat would die. My cat was very lethargic and severely dehydrated at that point. No sympathy from the receptionist at all. She was very mad that I had actually shown up instead of waiting for a call that was obviously never going to happen. I was told that I had ruined the entire staff's weekend. She told me they were looking forward to the weekend and that they wanted to have "an easy day" that day and I ruined it. WHAT???? I hate to say this, but I was actually nice to her. I apologized for my insistence on the medication and repeated what I had heard from vets about diarrhea being lethal to cats. She was nasty again. I have no idea why I was so nice after being so horribly mistreated. She really deserved to be torn a new one. I guess it's just not in my nature to be a jerk. In short, if you go to this vet, know that the life of your pet is not as important as a three day weekend. The vets are great, but the receptionists are monsters. I'll never go there again. Read Less

East Brook Animal Hospital is by far one of the best in the state! They have been taking great care of our dogs for 20 years or so and we love them. Yesterday they treated Mr. Sullivan like the prince he is when he got neutered. Their care and concern is par excellence!! We are loyal patrons and will continue to be!! Thank you to everyone at East Brook! You are simply the BEST!! Read Less

I have been a client of this animal hospital for over 15 years and I highly recommend this place to anyone in the area. They have great staff and friendly doctors that truly care about your pets. They go the extra mile for the needs of your senior dogs and are always willing to work with you. Read Less

If you wanna go to a place where your pets are truly important and they will be treated as part of the family, this is your place. They are truly so caring and helpful not to mention easy on the pocket and are more than willing to work with you. They aren't all about money like some other places are. I wanna say thank you eastbrook animal hospital for taking care of my little piccolo and now my little kitten bella. You guys are truly awesome.!!!!€€€€ Read Less

everyone there was super nice, and I'm so happy with my visit! It was my first time and my cats first time to the vet, so everyone was very accommodating when explaining what was going on and helping me out. I'm so happy I ended up there with my little fur baby! Read Less

I have been a client at East Brook for so many years. What I love about this place is that the doctors really care. This was evidenced when I had to have my dog euthanized. Actually, I have lost two of my furry kids. I will never forget the heartfelt response from my vet, Dr. Fischer. When it was all over she said to me, "You just gave your dog the best gift". Wow, she really knew what to say. It was a hard thing to do, but if you really love your pet, you let them go and spare suffering. I think too often this step is avoided because the owner does not want to, or cannot do it. I didn't want my dog to linger and suffer so I had to gather some strength and do what I knew was best for my dog. Hard? You bet. Would I do it again? Yes. Every staff person I encountered during that stressful time was amazing, kind and so sympathetic. I feel my dogs are in good hands and I trust the facility with my beloved dogs.Read Less

My family can not say enough good about east brook. Thanks to everyone there for everything they do for all of our pets, but a very special thank you for taking care of not only our sweet girl today but also us as we let her move onto her next great journey. The most incredible vet ever. Read Less

Update to original: I decided to break up with East Brook because some of the receptionists are intolerable, specifically Daisy. Their escalation procedures are subpar when someone has a very sick pet. It's a shame because the doctors are incredible. Anyway, its not worth the hassle when the majority of time you have to interface with an idiot who can't help you, so I've switched to Bolton, where my pet was immediately accommodated and treated like a priority. --- East Brook is filled to the brim with devoted and caring staff. I've been taking my cats there for ten years- even though I've been living in Vernon for about 9 of those years, they are worth the drive! They approach you and your pet with empathy and care, a level of investment and attentiveness that is far from the assembly line feeling I've got from other vets. Some of my animals have had chronic issues requiring overnight stays, near death experiences because of those issues, and the doctors and nurses treat your animals like a precious loved one. They keep you well informed and go out of their way to build confidence and rapport. They remember your pets, they answer all of your questions (and boy have I had quite a few) and I trust them implicitly with the care of my animals. The cost is also very reasonable, by comparison to some other vets. They don't try to sell you unnecessary tests- they are up front about fees and the value of each test and procedure. Read Less

Exceptional experience. Professional friendly staff. Caring doctors who LISTEN to the pet parents and spend time with them. NOT assembly line vet care by people in it for the buck. Thanks Eastbrook for taking pride in your work and really caring about our pets. Read Less

We brought our new puppy for his first checkup and a follow up visit. The staff is very friendly and caring, and the veterinarian left the most positive impression. She took extra time to talk to us about our puppy and explained in detail what she was doing and why. We asked quite a few questions and she was happy to answer them all. She even showed us how to clip the nails. Lastly, Rudi loved the treats! :-) Read Less