I used to love this vet. I went there for over 20 years, for 3 different dogs. The staff is amazing. The doctors, the techs, the receptionists, are all really friendly and compassionate. Management seems determined to milk it dry and ruin it, though. As time goes on the practice seems more and more interested in simply making money, the handouts, the suggestions, the upsells. The last straw was after my most recent appointment. I started getting ads from a pet insurance company I've never heard of, in both my email and text messages . When I called NVH to ask about it, they insisted they had actually done me a favor, and I should just ignore the ads if I wasn't interested. No apology, just attitude. They refused to give me a copy of their privacy policy. I doubt they even have one. Safeguarding their customer's personal information seems to be a much lower priority than pushing products and services from their various "partners". If I can't even trust them to safeguard my email address, how can I possibly trust them with my dog's health? How am I to know if their suggestions are actually in my dog's best interest or if they're just recommending whatever management ordered them to push this week? It's a shame, this was a wonderful place and I'm going to miss it. Read Less

Let me start this review with a warning. If you take anything from this review, take this advice: DO NOT LISTEN TO THESE PEOPLE WHEN IT COMES TO DENTAL HEALTH OF YOUR PETS UNDER ANY CIRCUMSTANCE! THEY LIE WITHOUT HESITATION, A COORDINATED DECEPTION THAT IS NOT LIMITED TO ANY SPECIFIC MEMBER OF STAFF, ALL IN AN EFFORT TO MAKE SURE THEIR PATIENTS DON'T GO TO ANOTHER VET... EVEN IF IT MIGHT PUT YOUR CAT'S HEALTH AT RISK! When it comes to toothaches in cats, this facility's staff will say that they want to extract extract extract, and before they do, they say that you will have to agree (sign a contract) to let them potentially extract ALL of your pet's teeth, justifying this with "don't worry, that's only a precaution, in case we see problems elsewhere when we put them under and take a look. most likely we will only take out a few. we make everyone sign off on the most major extraction package, but we only charge you based on how many we take out." In hindsight I would be willing to bet they'd look at my cat's mouth like a blank check and take an "extract first, ask questions later" approach.They spread this lie about extractions being all they can do as a result of their inability to offer any form of dental maintenance or service for cats outside of these extractions, that I know they charge a fortune for. The vets at this animal hospital had the audacity to swear to me that cats have no options available for cleanings anywhere in the world with current medicine and technology in the field of animal dentistry, lying and saying that no vets offer cleanings anywhere, saying "no one does cleanings for cats. you just give the cat occasional dental treats and then you have to pull any teeth that cause problems."I was lucky to learn this was a blatant lie before it was too late, a lie told all because they don't have any service in place for feline teeth cleaning at their facility. Any responsible, caring, ethical medical professional would be honest and open, explaining "we don't do that but you can find someone who does" instead of risk my cat's health all for the slight chance that I may start visiting another vet if I learn that there ARE vets who will regularly clean a cat's teeth. So for the sake of a potential loss in money, they considered that to be more important than my cat's health and comfort. I will never forgive that.Extractions and teeth aside, my cat's first 5 or 6 visits seemed fine, but that was because I chose to trust the staff here and give them the benefit of the doubt without doing any research on my own. It was also because my cat didn't have any major health problems during those visits... Unfortunately once he started having health issues, I wasted a fortune at this animal hospital only to hear lies and / or speculation. When my cat became allergic to dry food, we had to find out on our own, even after paying $1100 for tests and visits and screenings and meds. They said nothing was wrong and theorized that if we kept seeing them and did the "senior care screenings" that he'd be fine. I did some research online and found out that older cats will sometimes become allergic to dry food, and as soon as we switched to wet food only to see if it helped, he got better.This was after weeks of him throwing up though, because they didn't suggest the dry food might be a problem. and throwing up over such a long period of time started to give him tooth pain, and had we been directed to switched his food immediately, it's likely he'd have never had any problems with his teeth.I figured that vets can't be right all of the time, and decided not to point fingers when they failed to diagnose his allergy. so when my cat started having tooth problems, that's when I went through the nightmare described in my warning.thank god I'm a big talker though because when I was telling a coworker how unfortunate it is that you can't clean a cat's teeth, he quickly corrected me and pointed out numerous vets that handle routine teeth cleanings for cats. I was floored and went straight to another vet that my coworker suggested, and this vet not only confirmed that I had been lied to by the Naugatuck hospital, but he showed me that extractions are very likely unnecessary for my cat, because if he could clean the calculus off my cat's teeth, that might sort out the issue with his tooth pain symptoms. I was still worried about putting my cat under (he's older) and this vet said "I understand. look I am willing to clean them right now, while he is awake, and if it doesn't work out, we can make another plan. let's try to save his teeth to try and preserve his quality of life." and sure enough he was able to clean my cat's teeth while I held him down, and that fixed everything. all pain symptoms subsided and now my cat is doing much better all because I stopped visiting Naugatuck Vet Hospital. Read Less

In general, I have had a good experience at this Vet. The only thing I would caution you about is making sure you stay in contact with them with regard to the results of any tests, etc. I had my puggle in there last year and they tested for Lyme disease since he wasn’t feeling well. So, we left and my dog seemed to get better. Then, he got quite ill again this past winter. I took him in to be seen, and the long and short of it is that the Lyme test had come back positive that they performed last year. They said that they tried to reach me but for whatever reason, they were unable to reach me so nothing was done to treat him. He then either never got well or got sick again. The Lyme had gotten so bad that it became very hard to get him well. He slept all the time and wouldn’t eat, etc. He was put on medication and did recover eventually but in the meantime I had to spend a lot more money with more tests, etc. and my dog suffered needlessly. I am disabled and on a fixed income so it will be a while before I get the balance paid off. Just be proactive when your animal gets sick and tests are run, etc. When they couldn’t reach me by phone, they should have sent me a letter. Would you agree?? Read Less

Vet Tech Ashley demonstrated a high degree of care and consideration for our cat Jenny Dilts. We very much appreciated her kind and thoughtful regard. She was patient and forthcoming in addressing all of our post surgery questions. She is truly an asset to your practice! Read Less

I have taken my animals here since I got my first cat over 15 years ago. They always take great care of my fur babies and my dogs especially love their fear free initiative. My pugs can be a bit of scaredy cats but when they are greeted with pets and treats they barely even notice where they are and that they are getting their shots. Everyone in the office is kind and attentive, I wouldn't take my babies anywhere else as long as I live in Connecticut. Read Less

My Mom is 86 and brought her Cats there paid for flea meds not cheap, did not have enough to give her and  told her to come back to get the rest, I know it's over one year the meds were not picked up so they said they can't dispense it now and I asked for a refund but they said they will get back to me. they did get back and gave a credit for the doses they did not have. Read Less

Dr. Berlinski and the staff at Naugatuck Veterinary Hospital are great. Dr. Berlinski is kind and caring. She always takes the time to explain and help me understand what is going on with my dog’s health. She is patient and non-judgmental. Read Less

Took our sick kitty to them today. Very compassionate staff ! Not only compassionate for their patients but also the owners. I would highly highly highly recommend them to anyone and everyone! Best veterinary office we have been to! Read Less

Thanks to the staff and Dr. Dallas, their time and care is much appreciated!! Was able to wait in the car with Chase, while we had a buzzer telling us when the doctor would be ready for us. We were able to get it and our appointment was for an abnormal growth I wanted to get checked. She was able to take some samples and the next day I received my results. Everyone here is friendly and always willing to help you out! Thanks NVH!!! Read Less

Thank you to Dr. Dallas for dealing with my multitude of questions regarding my two dogs. I'm continually impressed with her knowledge and recommendations regarding their health. It brings peace of mind knowing that everyone at NVH cares about them. Thank you Read Less

The staff was very helpful, informative, and they took care of my boyfriend & I’s puppy really well especially since he was having surgery and some blood work done the same day. They care a lot about pets and I love going here!! I really appreciated that one of the staff members followed up with me to check on how Loki is doing. Thank you so much! I recommend every and anyone to come to Naugatuck Veterinary Hospital ~ they really care about you and your pets! :) your in amazing hands! Read Less

I actually found this veterinary practice back in 2005 when I had this crazy cat who could not be calmed down for a grooming session anywhere. This practice had a unique calming effect on animals that has continued even today. My current cat, Bunny, is an 18 year old tuxedo feline who is going through some physical challenges in his golden years (kidney failure, high blood pressure, and some digestive issues). I have the utmost faith in Dr. Berlinski and everyone there with my pal Bunny. Her diligence in thinking out of the box on trying to improve the quality of his life is outstanding. Innovation is in her DNA on thinking on how to do things in a wonderful manner is very impressive. This entire organization is truly outstanding !!! Bunny and I thank each and every person there !! Read Less

Unfortunately I have to give 1 star and they don't deserve it. Dr Kozol is the worst vet around. She gave my dog the wrong medicine in the poll bottle then when it didn't do what It was supposed to she increased the dose. I told her I didn't have enough for the next visit so she gave me the correct pills at a higher dose.  When I gave I.T to my dog he went into ventricular tachycardia and developed a murmur. Every time I said it happened after I gave him the medicine she kept telling me it was highly unlikely.  The last time we saw her that night she told us our pup might die that night. She walked out of the room and never came back in. 2 more hours there and only the techs would come in. They sent my dog home to die possibly that die. Thank goodness he didn't. When I confronted Dr. Kozol the next morning at my dogs follow up and showed her the medicine mix up she immediately refused to talk to me any further and referred me to the office manager. Jennifer made excuses for Dr. Kozol when I spoke to her. Never took my dogs back to them and never will. Now I just found out that Dr. Kozol gave my friends dog medicine that caused her to have seizures. They never called this person to tell her, they waited until she got to the office and told her they had to keep the dog longer because of the seizure. Again sent the dog home later not knowing if she was going to be ok. Pet owner beware!!! Dr. Kozol should not be allowed to practice let alone prescribe medicine. Read Less

My dog, Ruggles, a cockapoo, has been groomed all of his life with no problem but now that he is in his 16th year, he has started to show great anxiety during the grooming process. I was recently told that the Naugatuck Vet Hospital  has a special grooming unit which specializes in difficult-to-groom dogs. I took Ruggles there today for the first time and was absolutely thrilled with the results. Gary,the groomer, was gentle and kind and spent a great deal of time with my dog resulting in a beautiful cut at a very reasonable price. My highest recommendation goes to this fine organization! Read Less

I should have learned the first time one of my pets died on the table, when the vet seemed to be enjoying my grief. I have never had another person watch me intently as I tried to deal with a horrible loss, becoming more and more excited as my eyes teared up at the sudden death of a loved companion. I must have been mistaken, I told myself, even after the person with me noticed the same sadistic behavior I figured my despair had gotten the better of me. Months later, our 16 year old cat was acting sickly, so we took him here for an exam. Noticing he was due for a rabies vaccine, the vet decided to inject him without asking. Diagnosing our pet with arthritis, we were sold some herbal garbage that I could have bought online for half the cost. A few days later he began going into convulsions, making the most horrible noises imaginable, so we took him to another vet for a second opinion. Our cat died a few days later. The cause: A rabies shot administered to an animal that already had a very weakened immune system.He was sick with a virus when we visited Naugatuck Vet. We knew our cat had arthritis, he was 16! This place murdered our pet through gross incompetence. I will never go near this place again. Stay away!! Read Less

Was worried I was going to have to put my dog down.  The office staff was super nice on the phone and in person.  Tech was sweet and helpful.  Vet was awesome.  Made me feel comfortable and confident.  Pricing was not bad. I got to take my dog home with great care, suggestions for supplements for my senior dog and confident he will be with me for as long as we can keep him healthy. Read Less

Very friendly and knowledgable staff. I can really tell they care about our pets. We've been bringing our dog and ferrets here for 3 plus years and am always happy with the treatment and cost is reasonable. Read Less

The Dr. called me at 8pm to check on my dog. She understood that he's older and has bad anxiety when we come into the office so she prescribed him the meds he needed until we could get him there. Fantastic service and followups. It took 3 staff to hold my dog down to get blood work, I was so amazed by everyone one of them for their understanding of my old man. After they were done he was passing kisses around to them as they wiped the sweat off their smiling faces. Read Less

The Dr. called me at 8pm to check on my dog. She understood that he's older and has bad anxiety when we come into the office so she prescribed him the meds he needed until we could get him there. Fantastic service and followups. It took 3 staff to hold my dog down to get blood work, I was so amazed by everyone one of them for their understanding of my old man. After they were done he was passing kisses around to them as they wiped the sweat off their smiling faces. Read Less

My dog, Max, was deathly ill recently, Dr Dan and staff could not have been more attentive, compassionate and knowledgeable. Max was diagnosed with a chronic condition but he is doing well and has bounced back. When I come in to weigh Max, which Dr Dan recommended so we keep a good eye on his recovery, everyone greets him enthusiastically. His weight is put in the record and I hear back from Dr Dan quickly if he has any concerns.  Love NVH! Read Less

We love Dr. Dallas but sometimes wonder if they are telling us everything or if they are just adding on extras to make more money. My dog got a bad case of fleas after leaving there. When you walk in this place you walk out with an empty wallet for about a months salary. Even the cost of office visit does not include anything and you get hit with a heart attack at check out. Also the girls that answer the phone sound so annoying and weird. Just answer the phone like a normal person. Read Less

I would like to express my thanks to the staff at Naugatuck Veterinary Hospital for the excellent care they take of my beloved animal family members. The staff there is compassionate and caring. When one of my animals is sick I take comfort in knowing they are receiving the best care possible. Each and every staff member becomes acquainted with the patients that have to stay in the hospital as well as those who are coming for a wellness check up. They know who they are and why they are there. The communication among the staff ongoing daily with continual updates on the patients. I would highly recommend Naugatuck Veterinary Hospital for all your animal's needs! Read Less

Yesterday was our first visit at NVH. Staff was warm and welcoming. Dr. Dan was AWESOME! Our dog was treated very compassionately by every staff member. His skin issue was identified and treated appropriately. We were given detailed instructions for continued home care. We will be back!Read Less

I love this place. So accommodating. I got my puppy from a breeder and I had to reschedule my puppies appointment due to changes in his arrival home. Today we went to the vet for his first wellness exam. Everyone went out of their way to make my family feel comfortable even though I brought both my children. They were crabby but they understood I wanted my fiance to be there as I was nervous for our first visit. They walked me through their puppy plan I was already planning on purchasing, which is an amazing deal and you can pay it in 2 installments.  Can't wait to go back for our next shots and to schedule a grooming appointment. Read Less

I'm really surprised by some of the reviews on here--I've had nothing but excellent experiences at this office. Everyone I've encountered, from the receptionists, the vet techs, and the vets themselves, are incredibly friendly and compassionate. I have a 9-pound dog and he's terrified of the vet, but everyone does their best to accommodate to him and treat him like a prince. Everyone has been so helpful in answering my questions, and they're always happy to address my concerns as a pet mom. The office visits are also fairly priced, as well as my dog's neutering procedure. If you want to complain about prices, go elseswhere! I lived in Fairfield County and the vets are significantly more expensive there. I'm sure I will stick with this practice for as long as I'm in Connecticut. Read Less

Wow..... I couldn't believe those negative reviews.   And definitely cannot accept them.   I have gone thru the route of uncaring and inefficient vets over my many years.   Sometimes liking One doctor at the facility and always getting 'stuck' with the other ones.  :(((  At Naugatuck Vet -- I LOVE all the doctors and the staff.   Everyone is awesome and caring.   They never rush you, explain things carefully and give you options.  The love they show my pets is apparent as if they were the ONE and only pet (even my incredibly vicious cat ~~ they showed nothing but patience and kindness).I could never say enough good things about this group.Lilly V. Read Less

If I could put zero stars I would. This vet put a dog down without their owner there or aware of her dog even being at the vet! The owner learned of the loss of her dog in the worse possible way. There was no concern expressed on the vets part of where the dog's owner was and why she didn't know someone else was bringing the dog to her to be out down. She now has to live with the loss of her sweet pup with no condolences from the vet what so ever. This vet murdered her dog :( this story was so disturbing and wrong. It made me so sick I can't even stand it. Do not bring your sweet animals here! Read Less

This is one of the most incredible group of veterinary professionals we have worked with over the past 14 years we had had our girls in our lives. I can't say enough about how talented, compassionate, and knowledgeable the MDs (such as Dr. Stacey Dallas) and staff are in helping our family. We have worked with NVH for the past 4 years and they have helped us with the most difficult choices and situations we have had to make as a family in caring for our black Labradors. Also, the new facility is amazing and I can't say enough about the responsiveness, friendliness, and understanding of each person on staff. Please do not believe the earlier comments as they are outdated since there has been a change in staff since they were written. If you want the best experience in veterinary care, I would highly consider checking them out. Read Less

Awful service and downright rude. After a thousand dollars and one vet appointment a week for over a month I questioned their methods for curing my rescued puppy of a parasite. I was asked what I did for a living (by the head doctor) and when I explained I was in the restaurant business I was told "that's not really a career choice". Their concern is not for helping your pet but rather helping their bank account. Avoid at all costs and tell friends and family to do the same Read Less