New Haven Veterinary Associates
New Haven, Connecticut
Reviews
Alison T.
7 Mar 2019
REPORT
Honestly, we didn't have a great experience. Our puppy had intermittent diarrhea but was NOT acutely ill by any means... so we went to the vet to get a stool sample. We were sold a doggy probiotic, em...
Honestly, we didn't have a great experience. Our puppy had intermittent diarrhea but was NOT acutely ill by any means... so we went to the vet to get a stool sample. We were sold a doggy probiotic, empiric treatment for heart worm, empiric treatment for fleas (??) and charged for a stool sample [valid]. Our vet told us not to start anything until we heard that the stool sample was negative. We never received a phone call (I had to follow up with them), and he was negative for everything. I found it weird that we were offered/charged for an empiric treatment for heart worm (and fleas?!) without even knowing whether he had any of these things (and were never notified that he didn't). As a medical person, I guess I should have known better than to agree to the vets plan - knowing that the ~$70 for heart worm and ~$70 for flea treatment was probably unnecessary. But in hindsight, I think the vet should NOT empirically offer these treatments (unless the dog is acutely ill and unstable) and wait until the stool studies have been returned. Thats bad practice.
tamanna r.
24 Jan 2019
REPORT
We took our dog here for the first time last night and had SUCH a wonderful experience. We had been going to another vet for the last few years but we will definitely be bringing our other pets here n...
We took our dog here for the first time last night and had SUCH a wonderful experience. We had been going to another vet for the last few years but we will definitely be bringing our other pets here now too. Dr. Morgan was so thorough, put our dog at ease, and explained everything he was doing so we could learn what to watch for in our pup. Our last vet always seemed in a rush, seemed annoyed when asked questions, and gave me vague answers without explaining any of the evidence behind treatments. It was so refreshing to see a vet who was clearly up to date on treatment guidelines. We really appreciated how clearly he explained recommendations and answered all our questions patiently though we were the last late-night appointment and I'm sure he was tired. He took his time with the exam too - as a medical provider, I would be super happy if humans were treated this well!!
Eric N.
13 Nov 2018
REPORT
Let me first say that I completely trust the care my pets get here and find Dr.MacKay to be a great vet and very personable. That is what prevents this from being a negative review. However, I've rece...
Let me first say that I completely trust the care my pets get here and find Dr.MacKay to be a great vet and very personable. That is what prevents this from being a negative review. However, I've recently had some customer service issues that bring this place down for me and have me thinking about getting a new vet.First, the company changed their policy about "2-in-1" visits without notifying their customers (or me, at least). When I scheduled my first appointment in late 2017, the scheduler told me that they offer discounts to multi-pet visits. Indeed, my first visit for both dogs had a discount applied for the second dog. One year later, I discover that I no longer receive a discount for the second dog. I was never notified of this change and with veterinary care not being cheap, I appreciated the little bit of savings they offered. The staff just told me the policy was changed awhile ago and I would need to speak with the owner about it. Great.Second, the office has an awful policy for providing prescriptions directly to online pharmacies. I purchased a prescription through Allivet, which is a website/pharmacy approved by the National Association of Boards of Pharmacy. The pharmacy notified me that the office refused to provide a prescription when they called, telling them that they don't work with online pharmacies. I asked the office staff about it when I went in to drop off a lab specimen and was told that they only provide prescriptions directly to one e-pharmacy, Vets First Choice (with whom they have a hosted e-store), because they can't verify that any other online pharmacies are selling a legitimate product and they are looking out for my dog's health. I'm free, however, to take the hand-written prescription and provide it myself to any online pharmacy and get the medication. Seems really odd, right? Let's say you use CVS as your pharmacy. Can you imagine your physician telling you he won't call in a prescription to CVS because his preferred/trusted pharmacy is Walgreens? Why should it be different for pets?Additionally, the staff said that it is an inconvenience for them to send prescriptions to online pharmacies because the fax # may be busy, they'll have to call back 2-3 times, or it will otherwise be a chore to get it done. As an RN (I know I know, taking care of people, not animals), I can't imagine telling my patients that, even when I'm on the clock, I value my own convenience over theirs. I guess this is not an issue if you don't mind sending your prescription by mail and prolonging the turn-around time until you get your pet's meds.So yeah, even though I'm happy with the care, I'm not happy feeling like my time and money are not valued.
Krista B.
25 Oct 2018
REPORT
I have had nothing but great experiences with these vets. Right down to desk staff. Always helpful... Even in my chaotic phoje calls of panic. We generally use dr Morgan McKay but have seen dr Li...
I have had nothing but great experiences with these vets. Right down to desk staff. Always helpful... Even in my chaotic phoje calls of panic. We generally use dr Morgan McKay but have seen dr Lisa and the many techs. I have also been blessed when send to emergency on their referral. We had a very emotional day of ending one of our pets lives in office. The WHOLE staff was compassionate and caring. Dr lisa even got on the floor with us. They gave us ample time and space to grieve. We will be staying with them through the future.
Courtney K.
9 Oct 2018
REPORT
Everyone was super friendly. Reviewed my old records, seemed super thorough in the exam, and explained everything fully. They all did great with my cat so we'll be coming back with our new kitten as w...
Everyone was super friendly. Reviewed my old records, seemed super thorough in the exam, and explained everything fully. They all did great with my cat so we'll be coming back with our new kitten as well! They also made recommendations without pressuring me which was nice
Robinr R.
18 Sep 2018
REPORT
Our cats get excellent treatment at the Wellness Center. Dr. McKay is really good without difficult cat. The staff are great and always helpful in getting our boys in and lit
Shilps H.
15 Aug 2018
REPORT
Be prepared to wait 30-45 min for your appointment to begin. 30 min! Even if you have the first appointment of the day which by the way is at 9! I've never been taken in right away, and once I waited ...
Be prepared to wait 30-45 min for your appointment to begin. 30 min! Even if you have the first appointment of the day which by the way is at 9! I've never been taken in right away, and once I waited another 25 min inside the room. I'm a physician and I don't make human patients wait this long. Otherwise their demeanor is nice, their place is clean, and my dog loves them! But just book less patients!! It's so disrespectful to my time that I'm switching vets bc of it!I'm sitting in their office right now. 29 mins and counting. I understand emergencies happen but every single time I come here? That's a systems problem, and it's completely disrespectful!
Susan Wiehler
11 Jul 2018
REPORT
Wonderful group of caring Doctors. Highly recommended. My 2 poms have seen Dr. Christine Crocker, Dr. Lisa MacKay, and Dr. Morgan MacKay. They are the best. Friendly and helpful office staff. They ar...
Wonderful group of caring Doctors. Highly recommended. My 2 poms have seen Dr. Christine Crocker, Dr. Lisa MacKay, and Dr. Morgan MacKay. They are the best. Friendly and helpful office staff. They are patient and loving with your pet. A special thank you to Dr. Morgan MacKay , who did surgery to save our loved Turbos life. I thank you all at Veterinary Wellmess Center.
Olga Castro
20 Jun 2018
REPORT
Wonderful staff, experienced pet centered vet, up to date facilities and lots of options in pricing to meet your budget. I was very satisfied with the service my Beagle received. No complaints.
Jeannette Faber
29 May 2018
REPORT
The folks who work here are total professionals. They are wonderful with animals. I completely trust them with our dog.
E. Kirsten Dahl
29 May 2018
REPORT
The Veterinary Wellness Center of New Haven has been a great experience for me and my small dog. The staff is always friendly, very available and so caring. Excellent medical care!
Sunny T.
27 May 2018
REPORT
Special thanks to Dr. Morgan and Magda at VWC! They helped us get our furry son Simon approved to fly out of the country with only 1 1/2 days to get stamped by approval by the USDA! It was a very stre...
Special thanks to Dr. Morgan and Magda at VWC! They helped us get our furry son Simon approved to fly out of the country with only 1 1/2 days to get stamped by approval by the USDA! It was a very stressful unexpected series of events but Dr. Morgan and Magda were very helpful and effective! Dr. Morgan got on the phone and called the USDA pet travel cert. office to see what our chances were on things getting approved if we overnighted the paperwork, which thank God were relatively good, and Magda, the sweet pet angel made sure all of his paperwork was done right so it was approved! Now, it was a pretty expensive vet visit, about $200 more than we were expecting to get his travel paperwork in order, but they helped us get our little guy approved to leave the country with us and we are grateful!*Dr. Morgan also taught us a great trick how to give a cat pills easily! :)
JenniferXO
13 May 2018
REPORT
Great service, very attentive staff and the cost is also good as well. I’ve brought my dog here twice for 2 different reasons and recieved good service.
Mack Mama
3 May 2018
REPORT
The Service was great and the Vet was amazing. My Shih Tzu was totally in love. She was enamored by all the great vibes. These people are dog whisperers.
Angela LaConte
1 May 2018
REPORT
I love Veterinary wellness! From start to finish the staff is kind and courteous!
Both of the McKay doctors have helped my cat out tremendously! I trust their opinions! I would highly recommend them!
Lynne Santos
17 Apr 2018
REPORT
Wonderful vets, we have been bringing our dogs to them for over 12 years. We are a 30-35 minute drive from them but having peace of mind with the care they provide is well worth the drive.
Jeff Wolcheski
23 Mar 2018
REPORT
I've been bringing my cats to the Wellness Center since they first opened. Dr. Christine Crocker is our primary and we couldn't ask for a more caring, attentive and compassionate Doctor. We've also ...
I've been bringing my cats to the Wellness Center since they first opened. Dr. Christine Crocker is our primary and we couldn't ask for a more caring, attentive and compassionate Doctor. We've also visited Dr. Morgan Mackay on a few occasions and he's been great as well. All of the staff is friendly, professional and give the highest level of care. I highly recommend the Veterinary Wellness Center to anyone in the New Haven area.
T. E.
22 Jan 2018
REPORT
If you care about your pets, take them somewhere else. The staff are very disorganized and constantly forget to call in prescriptions. The veterinarians themselves seem to lack training and refuse to ...
If you care about your pets, take them somewhere else. The staff are very disorganized and constantly forget to call in prescriptions. The veterinarians themselves seem to lack training and refuse to provide common treatments. They would rather sell you overpriced homeopathy than diagnosis and subsequently treat real medical issues. All in all, the end result is poor customer service and an utter lack of care for the health and well being of your pet.
Mary Snyder
9 Jan 2018
REPORT
The doctors McKay are two of the kindest, most compassionate people we have had the privilege of having look after our cats. Their amazing staff help to make sure our Grace is being comforted wheneve...
The doctors McKay are two of the kindest, most compassionate people we have had the privilege of having look after our cats. Their amazing staff help to make sure our Grace is being comforted whenever she needs a visit. I highly recommend them to anyone looking for a couple of wonderful professionals!
Jess L.
28 Dec 2017
REPORT
Three of my pets have been seen by Dr. Morgan MacKay, and we've appreciated his care and thoroughness with each visit. We first saw Dr. MacKay during what ended up being a stressful situation with our...
Three of my pets have been seen by Dr. Morgan MacKay, and we've appreciated his care and thoroughness with each visit. We first saw Dr. MacKay during what ended up being a stressful situation with our sick cat, whom we eventually had to put down. During this ordeal, Dr. MacKay made sure we were being taken care of with the hospital (separate from this facility) and helped us understand our options every step of the way. Other than this context, Dr. MacKay has been thorough with my other cat and dog. Even though I'm sure he's busy, he'll take the time to answer questions and give his advice. I do have to dock a star because every appointment we've had is significantly behind schedule. I know things happen, but at this point, I budget an extra half hour because I assume everyone is running late.
Gina C.
31 Jul 2017
REPORT
I have brought my elderly cat here for routine veterinary care (check ups, shots) as well as surgery and teeth cleaning. The techs and people who work at the front desk as so incredibly lovely and hel...
I have brought my elderly cat here for routine veterinary care (check ups, shots) as well as surgery and teeth cleaning. The techs and people who work at the front desk as so incredibly lovely and helpful. My cat had an "accident" in her carrier on the way in once, and the tech cleaned up the mess for me and even gave me a new blanket to line the bottom of the carrier with.Dr. Morgan Mackay is so incredible with the animals, and truly goes the extra mile. He removed a mass from my cat's tail, and texted me an update (with picture!) on her recovery from his personal cell phone. They are a little bit expensive, but I trust them 100% with my pet. I've just recently moved out of the area, and will really miss them!
Clara R.
22 Apr 2017
REPORT
All the vets here are great! Dr Morgan McKay is my favorite for my two dogs and cat. Great place for our fur babies thank you!
Christie Lambert
18 Feb 2017
REPORT
I would definitely recommend NH Veterinary Associates. All the doctors that I have seen there have always taken great care of my dog. During routine visits, they are always kind and take plenty of t...
I would definitely recommend NH Veterinary Associates. All the doctors that I have seen there have always taken great care of my dog. During routine visits, they are always kind and take plenty of time to examine her and answer all my questions. When we had an issue with some abnormal blood work, Dr. McKay made sure to explain all our options thoroughly and even called us in the evenings a few times when results were back. My dog is my baby and I would only take her someplace that I really trust!
Kat Fiedler
18 Feb 2017
REPORT
I had a wonderful experience here! I was able to get an appointment within an hour (my pup had an irritated eye). My dog is very shy with men, but due to a busy day at the office, we ended up with bot...
I had a wonderful experience here! I was able to get an appointment within an hour (my pup had an irritated eye). My dog is very shy with men, but due to a busy day at the office, we ended up with both a male vet tech and vet (Dr. Morgan MacKay). They were wonderful with her - they moved slowly and patiently, showed her all of the tools they were using before they took them out of view for use, and they spoke calmly. They never got frustrated, even though I am sure the exam took much longer than with a more courageous dog. Given what can be a challenging experience, they took the time to make the experience as easy as it could be for my dog and I. The vet took the time to talk with me after the exam about options to ease the stress of vet visits for my dog and warmly welcomed us to stop in for biscuits any time so as to make the office an enjoyable place.
vonya wilson
15 Feb 2017
REPORT
The entire experience from the first phone call to the most recent aftercare visit has been excellent! I've trusted them with my beautiful fur babies for years and without fail, they've always made us...
The entire experience from the first phone call to the most recent aftercare visit has been excellent! I've trusted them with my beautiful fur babies for years and without fail, they've always made us feel 100% comfortable. It's so nice to feel like they genuinely care and not be treated like a number.
Patricia Hopkins
15 Feb 2017
REPORT
My daughter and I have been bringing our dog Katie to the Veterinary Wellness Center for approximately
four years. Katie is a diabetic, must have prescription food, and has allergies and she needs a p...
My daughter and I have been bringing our dog Katie to the Veterinary Wellness Center for approximately
four years. Katie is a diabetic, must have prescription food, and has allergies and she needs a pill
daily.
Whenever we call we are always treated in a friendly manner. The doctors are remarkable and I can't
think what we would do without them.
We first found out about the Wellness Office when Katie had to have surgery and was operated on
by Dr. Morgan. Karrie and I decided we must go to their place after talking to Dr. Morgan. He is an
amazing doctor, as well as a remarkable person. He makes people feel comfortable in his presence
Recently we met Dr. Crocker for the first time. Katie had an eye problem. She was wonderful,
caring and made us feel comfortable as well.
If you love your pet as much as we do, you will place your cherished pet in the hands of the
Veterinary Wellness Center.
Sincerely.
Patricia M. Hopkins
Bridget Sweeney
14 Feb 2017
REPORT
I have been taking my corgi to the Veterinary Wellness Center of New Haven for over 3 years now and I trust them completely with her care. The staff is so sweet and knowledgeable and I always feel she...
I have been taking my corgi to the Veterinary Wellness Center of New Haven for over 3 years now and I trust them completely with her care. The staff is so sweet and knowledgeable and I always feel she is well taken care of when she is there! I recently moved to a new town about 15 minutes away and I can't even bring myself to find a new vet, so we go back to New Haven to the Veterinary Wellness center, whenever she is scheduled for a check up. I would recommend them to anyone in the New Haven area looking for a great team of veterinary associates.
Jeff M.
4 Oct 2016
REPORT
They were very friendly, professional, and were able to get me a same day appointment. Every person I interacted with here was great and they treated my pet very well. New Haven is a small town and th...
They were very friendly, professional, and were able to get me a same day appointment. Every person I interacted with here was great and they treated my pet very well. New Haven is a small town and there are several vets here. I'll definitely be back to this one.
Emily Nix
17 Sep 2016
REPORT
Exceptional care. The entire staff is wonderful. I saw Dr. Crocker who was so great with my dog Franklin and so knowledgeable. Very thoughtful and helped keep Franklin healthy for the past 3 years Fra...
Exceptional care. The entire staff is wonderful. I saw Dr. Crocker who was so great with my dog Franklin and so knowledgeable. Very thoughtful and helped keep Franklin healthy for the past 3 years Franklin and I lived in New Haven. We just moved to London and will miss the staff and excellent care provided here.
Elsa H.
13 May 2016
REPORT
I have been taking my cats to Veterinary Wellness Center of New Haven for several months now. My first cat passed away of old age shortly after I moved to New Haven. The folks at Veterinary Wellness w...
I have been taking my cats to Veterinary Wellness Center of New Haven for several months now. My first cat passed away of old age shortly after I moved to New Haven. The folks at Veterinary Wellness were very sympathetic and attentive, and helped me with all of the sad and uncomfortable logistics associated with dealing with a deceased animal. Since then, I have brought my new kitty, Lemon, in for a few visits. I'm always able to get an appointment that works with my schedule, and we are always seen quickly. The first vet we saw reported that Lemon has a slight heart murmur, which sounded scary, but she was able to clearly explain the causes and risks, and came up with a plan to monitor the murmur. Everyone we have seen has taken their time with my kitties and truly seems to love spending time with animals. It's also helpful that there is free parking in the lot next door, but there are always spots available in front of the office when I have been.
Jess Mendez DelaRa
22 Feb 2016
REPORT
buena atencion y de la mas alta calidad para mis bebes, los Doctores y trabajadores son amables y muy atentos, la verdad una de las mejores veterinarias en New Haven.
Heather Kieslich
26 Jan 2016
REPORT
Superior care - the entire staff is kind and courteous, the doctors are knowledgable and gentle, and their prices fair. There are no high-pressure sales to push you towards expensive diagnostic tests,...
Superior care - the entire staff is kind and courteous, the doctors are knowledgable and gentle, and their prices fair. There are no high-pressure sales to push you towards expensive diagnostic tests, but rather thoughtful consideration and consultations with pet parents to discuss the best way to treat your furry friend cost-efficiently without sacrificing the proper care. I can't sing their praises enough - such a lovely practice.
Krista Boss
29 Dec 2015
REPORT
3 weeks have passed since I had to walk through the doors and say good bye to my very best friend. During thebworst experience of my life, I could not have asked for a better, more loving group of p...
3 weeks have passed since I had to walk through the doors and say good bye to my very best friend. During thebworst experience of my life, I could not have asked for a better, more loving group of people. Dr Lisa let me know i was making the best decision I could. They let us take our time, actually encouraging us to do so. Walked us through everything. Sat with us until she was gone. We have used dr Morgan multiple times and adored him as well.
Deb Mcdonald
19 Oct 2015
REPORT
Every one is nice and caring, happy with the Vets and the Staff.
Susan B.
12 Oct 2015
REPORT
All of the doctors and techs here are so good. Knowledgable, patient and compassionate. So glad they are there!
Delaney J.
1 Oct 2015
REPORT
This place is the best and the staff is amazing. I feel very confident with the care my dog receives at veterinary wellness center.
Suzanne S.
1 Jul 2015
REPORT
There are amazing staff and vets at this center! they are prompt, organized clean and knew how to handle my cat very well. both the vet and the nurse. i was very happy with the service and the visit!
Tyrone Copper
8 Jun 2015
REPORT
These people are not to be trusted. They wanted to charge me $245.00 dollars to have a sick cat euthanasia after being told that it would be no more than $60.00 dollars by their emergency service.
Andrea Mancuso
5 Mar 2015
REPORT
They are the best veterinarian practice I have ever come in contact with. Kind, compassionate and knowledgeable, they treated us like family. Highly, highly recommended!
Toral K.
19 Jan 2015
REPORT
I brought my kitten here for her first check up and I'm really glad I did. Everyone was super friendly and helpful. They even give you starter kit for kittens and puppies.
Christine G.
4 Nov 2014
REPORT
I was happy with the service here. The techs were really nice and friendly and loved my dog. The vet seemed good and pretty thorough. I was doing a standard check up with a few small issues. Everyone ...
I was happy with the service here. The techs were really nice and friendly and loved my dog. The vet seemed good and pretty thorough. I was doing a standard check up with a few small issues. Everyone seemed knowledgeable. They gave me a "puppy packet" since I had a new pet with lots of helpful stuff.
Martine B.
27 Sep 2014
REPORT
My husband and I have been bringing our new puppy for the past few months, and we couldn't be happier with the service and quality of care provided here. Dr. Crocker is excellent--very knowledgeable ...
My husband and I have been bringing our new puppy for the past few months, and we couldn't be happier with the service and quality of care provided here. Dr. Crocker is excellent--very knowledgeable and you can tell that she truly cares about animals. The staff here is fabulous as well. While the monetary cost of owning a puppy (in general) is expensive, the money we spend here is well worth the cost since we know our pup is getting the best care possible!
Emily N.
7 Sep 2014
REPORT
I've been very impressed with Veterinary Wellness. My mom is actually a vet, but down in New Orleans so I go to Veterinary Wellness up here. I had two non-routine visits recently with my dog Franklin ...
I've been very impressed with Veterinary Wellness. My mom is actually a vet, but down in New Orleans so I go to Veterinary Wellness up here. I had two non-routine visits recently with my dog Franklin and in both cases they did exactly what my mom said she would recommend (and I already know my mom is an excellent vet - it's nice to always have her as a second opinion!) so I'm confident my dog is getting the optimal care here. They are also just very friendly and accommodating. Highly recommend.
Jenny Daley
31 Jul 2014
REPORT
Love all the docs and the staff at the Veterinary Wellness Center. They are kind, caring and compassionate. They are so kind to my dogs, and always are so attentive and give us all the time we need ...
Love all the docs and the staff at the Veterinary Wellness Center. They are kind, caring and compassionate. They are so kind to my dogs, and always are so attentive and give us all the time we need for questions. Dr. Morgan MacKay was so helpful when our Lucy was diagnosed with cancer and diabetes last summer. I would not take my dogs anywhere else!
Zonnebloem G.
22 Mar 2014
REPORT
The Drs McKay and Vet Tech Larissa are terrific. Otherwise - it's a factory. Little time is spent on the visit with the Techs conducting most of the intake, not the doctor. So what am I paying $$ for...
The Drs McKay and Vet Tech Larissa are terrific. Otherwise - it's a factory. Little time is spent on the visit with the Techs conducting most of the intake, not the doctor. So what am I paying $$ for?? A lot of time is spent waiting especially if they are busy. They don't know you :: they don't know your dog/cat :: appointment availability times can be limited :: even if you request a specific Vet, they are often not "available" when you arrive. In essence, little chance for them to get to know you or your cat/dog. The front desk staff is courteous but by no means friendly. Having a great Vet is like a finding a wonderful Pediatrician - take the time to do your research.......and go somewhere else.
Zonne B.
22 Mar 2014
REPORT
The Drs McKay and Vet Tech Larissa are terrific. Otherwise - it's a factory. Little time is spent on the visit with the Techs conducting most of the intake, not the doctor. So what am I paying $$ for...
The Drs McKay and Vet Tech Larissa are terrific. Otherwise - it's a factory. Little time is spent on the visit with the Techs conducting most of the intake, not the doctor. So what am I paying $$ for?? A lot of time is spent waiting especially if they are busy. They don't know you :: they don't know your dog/cat :: appointment availability times can be limited :: even if you request a specific Vet, they are often not "available" when you arrive. In essence, little chance for them to get to know you or your cat/dog. The front desk staff is courteous but by no means friendly. Having a great Vet is like a finding a wonderful Pediatrician - take the time to do your research.......and go somewhere else.
Dianne P.
11 Mar 2014
REPORT
One of my dogs is a relatively new patient of Dr. Morgan McKay at Veterinary Wellness Center. (My other dog, who I co-own, has been a patient there since birth and Dr. Crocker identified a joint birt...
One of my dogs is a relatively new patient of Dr. Morgan McKay at Veterinary Wellness Center. (My other dog, who I co-own, has been a patient there since birth and Dr. Crocker identified a joint birth defect of which I was unaware, that caused him a lot of pain). I am writing because I am extremely impressed with the thoroughness and sensitivity of Dr. McKay. He is very gentle and loving with the dogs (as are his tech assistants) When I went recently for an ear infection he actually took the time to double-check all the problems my viszla had had in the last year to make sure there was no evidence of recurring problems. Then he let me look into my dog's ear to see the difference between a healthy and infected ear (one was OK; one was infected). He always gives me complete information and also shares information about issues that might arise. I have never written a review before but felt compelled this time since most people feel the way I do about their "canine/feline kids" and want excellent care.
Andy H.
3 Mar 2014
REPORT
I only brought my dog to VW a few times since we arrived in New Haven from Michigan in January 2014; I am sad to say I had him euthanized today. The vets and staff at VW were always kind and profess...
I only brought my dog to VW a few times since we arrived in New Haven from Michigan in January 2014; I am sad to say I had him euthanized today. The vets and staff at VW were always kind and professional, and they were especially compassionate when I asked them to perform the euthanasia. Just as importantly, they gently emphasized the need to explore other options like surrender to a rescue organization before making the decision. I would not hesitate to recommend their services.
Toy L.
8 Jan 2014
REPORT
I made an appointment with Veterinary Wellness Center for a second opinion. My regular vet is at a different facility located in a pet store and I didn't feel like I was getting enough information wi...
I made an appointment with Veterinary Wellness Center for a second opinion. My regular vet is at a different facility located in a pet store and I didn't feel like I was getting enough information with regard to a growth my Pug puppy had on her lip. Dr. Crocker at the Veterinary Wellness Center was fantastic. Not only did she give me detailed medical information, she showed me pictures and assured me that it wasn't anything to be worried about just yet. My regular facility just went straight to surgery as an answer. I wish they had a monthly plan that covered all visits and vaccinations. I believe each visit is around $54 plus any other costs incurred at the time of visit. I need to do a cost comparison because I would really like my puppy to start going here as a regular patient.
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(203) 867-5181
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Popular Hours
Closed on Sunday
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New Haven Veterinary Associates
New Haven, Connecticut
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
Closed on Sunday
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Reviews
Alison T.
7 Mar 2019
Honestly, we didn't have a great experience. Our puppy had intermittent diarrhea but was NOT acutely ill by any means... so we went to the vet to get a stool sample. We were sold a doggy probiotic, em...
Honestly, we didn't have a great experience. Our puppy had intermittent diarrhea but was NOT acutely ill by any means... so we went to the vet to get a stool sample. We were sold a doggy probiotic, empiric treatment for heart worm, empiric treatment for fleas (??) and charged for a stool sample [valid]. Our vet told us not to start anything until we heard that the stool sample was negative. We never received a phone call (I had to follow up with them), and he was negative for everything. I found it weird that we were offered/charged for an empiric treatment for heart worm (and fleas?!) without even knowing whether he had any of these things (and were never notified that he didn't). As a medical person, I guess I should have known better than to agree to the vets plan - knowing that the ~$70 for heart worm and ~$70 for flea treatment was probably unnecessary. But in hindsight, I think the vet should NOT empirically offer these treatments (unless the dog is acutely ill and unstable) and wait until the stool studies have been returned. Thats bad practice.
tamanna r.
24 Jan 2019
We took our dog here for the first time last night and had SUCH a wonderful experience. We had been going to another vet for the last few years but we will definitely be bringing our other pets here n...
We took our dog here for the first time last night and had SUCH a wonderful experience. We had been going to another vet for the last few years but we will definitely be bringing our other pets here now too. Dr. Morgan was so thorough, put our dog at ease, and explained everything he was doing so we could learn what to watch for in our pup. Our last vet always seemed in a rush, seemed annoyed when asked questions, and gave me vague answers without explaining any of the evidence behind treatments. It was so refreshing to see a vet who was clearly up to date on treatment guidelines. We really appreciated how clearly he explained recommendations and answered all our questions patiently though we were the last late-night appointment and I'm sure he was tired. He took his time with the exam too - as a medical provider, I would be super happy if humans were treated this well!!
Eric N.
13 Nov 2018
Let me first say that I completely trust the care my pets get here and find Dr.MacKay to be a great vet and very personable. That is what prevents this from being a negative review. However, I've rece...
Let me first say that I completely trust the care my pets get here and find Dr.MacKay to be a great vet and very personable. That is what prevents this from being a negative review. However, I've recently had some customer service issues that bring this place down for me and have me thinking about getting a new vet.First, the company changed their policy about "2-in-1" visits without notifying their customers (or me, at least). When I scheduled my first appointment in late 2017, the scheduler told me that they offer discounts to multi-pet visits. Indeed, my first visit for both dogs had a discount applied for the second dog. One year later, I discover that I no longer receive a discount for the second dog. I was never notified of this change and with veterinary care not being cheap, I appreciated the little bit of savings they offered. The staff just told me the policy was changed awhile ago and I would need to speak with the owner about it. Great.Second, the office has an awful policy for providing prescriptions directly to online pharmacies. I purchased a prescription through Allivet, which is a website/pharmacy approved by the National Association of Boards of Pharmacy. The pharmacy notified me that the office refused to provide a prescription when they called, telling them that they don't work with online pharmacies. I asked the office staff about it when I went in to drop off a lab specimen and was told that they only provide prescriptions directly to one e-pharmacy, Vets First Choice (with whom they have a hosted e-store), because they can't verify that any other online pharmacies are selling a legitimate product and they are looking out for my dog's health. I'm free, however, to take the hand-written prescription and provide it myself to any online pharmacy and get the medication. Seems really odd, right? Let's say you use CVS as your pharmacy. Can you imagine your physician telling you he won't call in a prescription to CVS because his preferred/trusted pharmacy is Walgreens? Why should it be different for pets?Additionally, the staff said that it is an inconvenience for them to send prescriptions to online pharmacies because the fax # may be busy, they'll have to call back 2-3 times, or it will otherwise be a chore to get it done. As an RN (I know I know, taking care of people, not animals), I can't imagine telling my patients that, even when I'm on the clock, I value my own convenience over theirs. I guess this is not an issue if you don't mind sending your prescription by mail and prolonging the turn-around time until you get your pet's meds.So yeah, even though I'm happy with the care, I'm not happy feeling like my time and money are not valued.
Krista B.
25 Oct 2018
I have had nothing but great experiences with these vets. Right down to desk staff. Always helpful... Even in my chaotic phoje calls of panic. We generally use dr Morgan McKay but have seen dr Li...
I have had nothing but great experiences with these vets. Right down to desk staff. Always helpful... Even in my chaotic phoje calls of panic. We generally use dr Morgan McKay but have seen dr Lisa and the many techs. I have also been blessed when send to emergency on their referral. We had a very emotional day of ending one of our pets lives in office. The WHOLE staff was compassionate and caring. Dr lisa even got on the floor with us. They gave us ample time and space to grieve. We will be staying with them through the future.
Courtney K.
9 Oct 2018
Everyone was super friendly. Reviewed my old records, seemed super thorough in the exam, and explained everything fully. They all did great with my cat so we'll be coming back with our new kitten as w...
Everyone was super friendly. Reviewed my old records, seemed super thorough in the exam, and explained everything fully. They all did great with my cat so we'll be coming back with our new kitten as well! They also made recommendations without pressuring me which was nice
Robinr R.
18 Sep 2018
Our cats get excellent treatment at the Wellness Center. Dr. McKay is really good without difficult cat. The staff are great and always helpful in getting our boys in and lit
Shilps H.
15 Aug 2018
Be prepared to wait 30-45 min for your appointment to begin. 30 min! Even if you have the first appointment of the day which by the way is at 9! I've never been taken in right away, and once I waited ...
Be prepared to wait 30-45 min for your appointment to begin. 30 min! Even if you have the first appointment of the day which by the way is at 9! I've never been taken in right away, and once I waited another 25 min inside the room. I'm a physician and I don't make human patients wait this long. Otherwise their demeanor is nice, their place is clean, and my dog loves them! But just book less patients!! It's so disrespectful to my time that I'm switching vets bc of it!I'm sitting in their office right now. 29 mins and counting. I understand emergencies happen but every single time I come here? That's a systems problem, and it's completely disrespectful!
Susan Wiehler
11 Jul 2018
Wonderful group of caring Doctors. Highly recommended. My 2 poms have seen Dr. Christine Crocker, Dr. Lisa MacKay, and Dr. Morgan MacKay. They are the best. Friendly and helpful office staff. They ar...
Wonderful group of caring Doctors. Highly recommended. My 2 poms have seen Dr. Christine Crocker, Dr. Lisa MacKay, and Dr. Morgan MacKay. They are the best. Friendly and helpful office staff. They are patient and loving with your pet. A special thank you to Dr. Morgan MacKay , who did surgery to save our loved Turbos life. I thank you all at Veterinary Wellmess Center.
Olga Castro
20 Jun 2018
Wonderful staff, experienced pet centered vet, up to date facilities and lots of options in pricing to meet your budget. I was very satisfied with the service my Beagle received. No complaints.
Jeannette Faber
29 May 2018
The folks who work here are total professionals. They are wonderful with animals. I completely trust them with our dog.
E. Kirsten Dahl
29 May 2018
The Veterinary Wellness Center of New Haven has been a great experience for me and my small dog. The staff is always friendly, very available and so caring. Excellent medical care!
Sunny T.
27 May 2018
Special thanks to Dr. Morgan and Magda at VWC! They helped us get our furry son Simon approved to fly out of the country with only 1 1/2 days to get stamped by approval by the USDA! It was a very stre...
Special thanks to Dr. Morgan and Magda at VWC! They helped us get our furry son Simon approved to fly out of the country with only 1 1/2 days to get stamped by approval by the USDA! It was a very stressful unexpected series of events but Dr. Morgan and Magda were very helpful and effective! Dr. Morgan got on the phone and called the USDA pet travel cert. office to see what our chances were on things getting approved if we overnighted the paperwork, which thank God were relatively good, and Magda, the sweet pet angel made sure all of his paperwork was done right so it was approved! Now, it was a pretty expensive vet visit, about $200 more than we were expecting to get his travel paperwork in order, but they helped us get our little guy approved to leave the country with us and we are grateful!*Dr. Morgan also taught us a great trick how to give a cat pills easily! :)
JenniferXO
13 May 2018
Great service, very attentive staff and the cost is also good as well. I’ve brought my dog here twice for 2 different reasons and recieved good service.
Mack Mama
3 May 2018
The Service was great and the Vet was amazing. My Shih Tzu was totally in love. She was enamored by all the great vibes. These people are dog whisperers.
Angela LaConte
1 May 2018
I love Veterinary wellness! From start to finish the staff is kind and courteous!
Both of the McKay doctors have helped my cat out tremendously! I trust their opinions! I would highly recommend them!
Lynne Santos
17 Apr 2018
Wonderful vets, we have been bringing our dogs to them for over 12 years. We are a 30-35 minute drive from them but having peace of mind with the care they provide is well worth the drive.
Jeff Wolcheski
23 Mar 2018
I've been bringing my cats to the Wellness Center since they first opened. Dr. Christine Crocker is our primary and we couldn't ask for a more caring, attentive and compassionate Doctor. We've also ...
I've been bringing my cats to the Wellness Center since they first opened. Dr. Christine Crocker is our primary and we couldn't ask for a more caring, attentive and compassionate Doctor. We've also visited Dr. Morgan Mackay on a few occasions and he's been great as well. All of the staff is friendly, professional and give the highest level of care. I highly recommend the Veterinary Wellness Center to anyone in the New Haven area.
T. E.
22 Jan 2018
If you care about your pets, take them somewhere else. The staff are very disorganized and constantly forget to call in prescriptions. The veterinarians themselves seem to lack training and refuse to ...
If you care about your pets, take them somewhere else. The staff are very disorganized and constantly forget to call in prescriptions. The veterinarians themselves seem to lack training and refuse to provide common treatments. They would rather sell you overpriced homeopathy than diagnosis and subsequently treat real medical issues. All in all, the end result is poor customer service and an utter lack of care for the health and well being of your pet.
Mary Snyder
9 Jan 2018
The doctors McKay are two of the kindest, most compassionate people we have had the privilege of having look after our cats. Their amazing staff help to make sure our Grace is being comforted wheneve...
The doctors McKay are two of the kindest, most compassionate people we have had the privilege of having look after our cats. Their amazing staff help to make sure our Grace is being comforted whenever she needs a visit. I highly recommend them to anyone looking for a couple of wonderful professionals!
Jess L.
28 Dec 2017
Three of my pets have been seen by Dr. Morgan MacKay, and we've appreciated his care and thoroughness with each visit. We first saw Dr. MacKay during what ended up being a stressful situation with our...
Three of my pets have been seen by Dr. Morgan MacKay, and we've appreciated his care and thoroughness with each visit. We first saw Dr. MacKay during what ended up being a stressful situation with our sick cat, whom we eventually had to put down. During this ordeal, Dr. MacKay made sure we were being taken care of with the hospital (separate from this facility) and helped us understand our options every step of the way. Other than this context, Dr. MacKay has been thorough with my other cat and dog. Even though I'm sure he's busy, he'll take the time to answer questions and give his advice. I do have to dock a star because every appointment we've had is significantly behind schedule. I know things happen, but at this point, I budget an extra half hour because I assume everyone is running late.
Gina C.
31 Jul 2017
I have brought my elderly cat here for routine veterinary care (check ups, shots) as well as surgery and teeth cleaning. The techs and people who work at the front desk as so incredibly lovely and hel...
I have brought my elderly cat here for routine veterinary care (check ups, shots) as well as surgery and teeth cleaning. The techs and people who work at the front desk as so incredibly lovely and helpful. My cat had an "accident" in her carrier on the way in once, and the tech cleaned up the mess for me and even gave me a new blanket to line the bottom of the carrier with.Dr. Morgan Mackay is so incredible with the animals, and truly goes the extra mile. He removed a mass from my cat's tail, and texted me an update (with picture!) on her recovery from his personal cell phone. They are a little bit expensive, but I trust them 100% with my pet. I've just recently moved out of the area, and will really miss them!
Clara R.
22 Apr 2017
All the vets here are great! Dr Morgan McKay is my favorite for my two dogs and cat. Great place for our fur babies thank you!
Christie Lambert
18 Feb 2017
I would definitely recommend NH Veterinary Associates. All the doctors that I have seen there have always taken great care of my dog. During routine visits, they are always kind and take plenty of t...
I would definitely recommend NH Veterinary Associates. All the doctors that I have seen there have always taken great care of my dog. During routine visits, they are always kind and take plenty of time to examine her and answer all my questions. When we had an issue with some abnormal blood work, Dr. McKay made sure to explain all our options thoroughly and even called us in the evenings a few times when results were back. My dog is my baby and I would only take her someplace that I really trust!
Kat Fiedler
18 Feb 2017
I had a wonderful experience here! I was able to get an appointment within an hour (my pup had an irritated eye). My dog is very shy with men, but due to a busy day at the office, we ended up with bot...
I had a wonderful experience here! I was able to get an appointment within an hour (my pup had an irritated eye). My dog is very shy with men, but due to a busy day at the office, we ended up with both a male vet tech and vet (Dr. Morgan MacKay). They were wonderful with her - they moved slowly and patiently, showed her all of the tools they were using before they took them out of view for use, and they spoke calmly. They never got frustrated, even though I am sure the exam took much longer than with a more courageous dog. Given what can be a challenging experience, they took the time to make the experience as easy as it could be for my dog and I. The vet took the time to talk with me after the exam about options to ease the stress of vet visits for my dog and warmly welcomed us to stop in for biscuits any time so as to make the office an enjoyable place.
vonya wilson
15 Feb 2017
The entire experience from the first phone call to the most recent aftercare visit has been excellent! I've trusted them with my beautiful fur babies for years and without fail, they've always made us...
The entire experience from the first phone call to the most recent aftercare visit has been excellent! I've trusted them with my beautiful fur babies for years and without fail, they've always made us feel 100% comfortable. It's so nice to feel like they genuinely care and not be treated like a number.
Patricia Hopkins
15 Feb 2017
My daughter and I have been bringing our dog Katie to the Veterinary Wellness Center for approximately
four years. Katie is a diabetic, must have prescription food, and has allergies and she needs a p...
My daughter and I have been bringing our dog Katie to the Veterinary Wellness Center for approximately
four years. Katie is a diabetic, must have prescription food, and has allergies and she needs a pill
daily.
Whenever we call we are always treated in a friendly manner. The doctors are remarkable and I can't
think what we would do without them.
We first found out about the Wellness Office when Katie had to have surgery and was operated on
by Dr. Morgan. Karrie and I decided we must go to their place after talking to Dr. Morgan. He is an
amazing doctor, as well as a remarkable person. He makes people feel comfortable in his presence
Recently we met Dr. Crocker for the first time. Katie had an eye problem. She was wonderful,
caring and made us feel comfortable as well.
If you love your pet as much as we do, you will place your cherished pet in the hands of the
Veterinary Wellness Center.
Sincerely.
Patricia M. Hopkins
Bridget Sweeney
14 Feb 2017
I have been taking my corgi to the Veterinary Wellness Center of New Haven for over 3 years now and I trust them completely with her care. The staff is so sweet and knowledgeable and I always feel she...
I have been taking my corgi to the Veterinary Wellness Center of New Haven for over 3 years now and I trust them completely with her care. The staff is so sweet and knowledgeable and I always feel she is well taken care of when she is there! I recently moved to a new town about 15 minutes away and I can't even bring myself to find a new vet, so we go back to New Haven to the Veterinary Wellness center, whenever she is scheduled for a check up. I would recommend them to anyone in the New Haven area looking for a great team of veterinary associates.
Jeff M.
4 Oct 2016
They were very friendly, professional, and were able to get me a same day appointment. Every person I interacted with here was great and they treated my pet very well. New Haven is a small town and th...
They were very friendly, professional, and were able to get me a same day appointment. Every person I interacted with here was great and they treated my pet very well. New Haven is a small town and there are several vets here. I'll definitely be back to this one.
Emily Nix
17 Sep 2016
Exceptional care. The entire staff is wonderful. I saw Dr. Crocker who was so great with my dog Franklin and so knowledgeable. Very thoughtful and helped keep Franklin healthy for the past 3 years Fra...
Exceptional care. The entire staff is wonderful. I saw Dr. Crocker who was so great with my dog Franklin and so knowledgeable. Very thoughtful and helped keep Franklin healthy for the past 3 years Franklin and I lived in New Haven. We just moved to London and will miss the staff and excellent care provided here.
Elsa H.
13 May 2016
I have been taking my cats to Veterinary Wellness Center of New Haven for several months now. My first cat passed away of old age shortly after I moved to New Haven. The folks at Veterinary Wellness w...
I have been taking my cats to Veterinary Wellness Center of New Haven for several months now. My first cat passed away of old age shortly after I moved to New Haven. The folks at Veterinary Wellness were very sympathetic and attentive, and helped me with all of the sad and uncomfortable logistics associated with dealing with a deceased animal. Since then, I have brought my new kitty, Lemon, in for a few visits. I'm always able to get an appointment that works with my schedule, and we are always seen quickly. The first vet we saw reported that Lemon has a slight heart murmur, which sounded scary, but she was able to clearly explain the causes and risks, and came up with a plan to monitor the murmur. Everyone we have seen has taken their time with my kitties and truly seems to love spending time with animals. It's also helpful that there is free parking in the lot next door, but there are always spots available in front of the office when I have been.
Jess Mendez DelaRa
22 Feb 2016
buena atencion y de la mas alta calidad para mis bebes, los Doctores y trabajadores son amables y muy atentos, la verdad una de las mejores veterinarias en New Haven.
Heather Kieslich
26 Jan 2016
Superior care - the entire staff is kind and courteous, the doctors are knowledgable and gentle, and their prices fair. There are no high-pressure sales to push you towards expensive diagnostic tests,...
Superior care - the entire staff is kind and courteous, the doctors are knowledgable and gentle, and their prices fair. There are no high-pressure sales to push you towards expensive diagnostic tests, but rather thoughtful consideration and consultations with pet parents to discuss the best way to treat your furry friend cost-efficiently without sacrificing the proper care. I can't sing their praises enough - such a lovely practice.
Krista Boss
29 Dec 2015
3 weeks have passed since I had to walk through the doors and say good bye to my very best friend. During thebworst experience of my life, I could not have asked for a better, more loving group of p...
3 weeks have passed since I had to walk through the doors and say good bye to my very best friend. During thebworst experience of my life, I could not have asked for a better, more loving group of people. Dr Lisa let me know i was making the best decision I could. They let us take our time, actually encouraging us to do so. Walked us through everything. Sat with us until she was gone. We have used dr Morgan multiple times and adored him as well.
Deb Mcdonald
19 Oct 2015
Every one is nice and caring, happy with the Vets and the Staff.
Susan B.
12 Oct 2015
All of the doctors and techs here are so good. Knowledgable, patient and compassionate. So glad they are there!
Delaney J.
1 Oct 2015
This place is the best and the staff is amazing. I feel very confident with the care my dog receives at veterinary wellness center.
Suzanne S.
1 Jul 2015
There are amazing staff and vets at this center! they are prompt, organized clean and knew how to handle my cat very well. both the vet and the nurse. i was very happy with the service and the visit!
Tyrone Copper
8 Jun 2015
These people are not to be trusted. They wanted to charge me $245.00 dollars to have a sick cat euthanasia after being told that it would be no more than $60.00 dollars by their emergency service.
Andrea Mancuso
5 Mar 2015
They are the best veterinarian practice I have ever come in contact with. Kind, compassionate and knowledgeable, they treated us like family. Highly, highly recommended!
Toral K.
19 Jan 2015
I brought my kitten here for her first check up and I'm really glad I did. Everyone was super friendly and helpful. They even give you starter kit for kittens and puppies.
Christine G.
4 Nov 2014
I was happy with the service here. The techs were really nice and friendly and loved my dog. The vet seemed good and pretty thorough. I was doing a standard check up with a few small issues. Everyone ...
I was happy with the service here. The techs were really nice and friendly and loved my dog. The vet seemed good and pretty thorough. I was doing a standard check up with a few small issues. Everyone seemed knowledgeable. They gave me a "puppy packet" since I had a new pet with lots of helpful stuff.
Martine B.
27 Sep 2014
My husband and I have been bringing our new puppy for the past few months, and we couldn't be happier with the service and quality of care provided here. Dr. Crocker is excellent--very knowledgeable ...
My husband and I have been bringing our new puppy for the past few months, and we couldn't be happier with the service and quality of care provided here. Dr. Crocker is excellent--very knowledgeable and you can tell that she truly cares about animals. The staff here is fabulous as well. While the monetary cost of owning a puppy (in general) is expensive, the money we spend here is well worth the cost since we know our pup is getting the best care possible!
Emily N.
7 Sep 2014
I've been very impressed with Veterinary Wellness. My mom is actually a vet, but down in New Orleans so I go to Veterinary Wellness up here. I had two non-routine visits recently with my dog Franklin ...
I've been very impressed with Veterinary Wellness. My mom is actually a vet, but down in New Orleans so I go to Veterinary Wellness up here. I had two non-routine visits recently with my dog Franklin and in both cases they did exactly what my mom said she would recommend (and I already know my mom is an excellent vet - it's nice to always have her as a second opinion!) so I'm confident my dog is getting the optimal care here. They are also just very friendly and accommodating. Highly recommend.
Jenny Daley
31 Jul 2014
Love all the docs and the staff at the Veterinary Wellness Center. They are kind, caring and compassionate. They are so kind to my dogs, and always are so attentive and give us all the time we need ...
Love all the docs and the staff at the Veterinary Wellness Center. They are kind, caring and compassionate. They are so kind to my dogs, and always are so attentive and give us all the time we need for questions. Dr. Morgan MacKay was so helpful when our Lucy was diagnosed with cancer and diabetes last summer. I would not take my dogs anywhere else!
Zonnebloem G.
22 Mar 2014
The Drs McKay and Vet Tech Larissa are terrific. Otherwise - it's a factory. Little time is spent on the visit with the Techs conducting most of the intake, not the doctor. So what am I paying $$ for...
The Drs McKay and Vet Tech Larissa are terrific. Otherwise - it's a factory. Little time is spent on the visit with the Techs conducting most of the intake, not the doctor. So what am I paying $$ for?? A lot of time is spent waiting especially if they are busy. They don't know you :: they don't know your dog/cat :: appointment availability times can be limited :: even if you request a specific Vet, they are often not "available" when you arrive. In essence, little chance for them to get to know you or your cat/dog. The front desk staff is courteous but by no means friendly. Having a great Vet is like a finding a wonderful Pediatrician - take the time to do your research.......and go somewhere else.
Zonne B.
22 Mar 2014
The Drs McKay and Vet Tech Larissa are terrific. Otherwise - it's a factory. Little time is spent on the visit with the Techs conducting most of the intake, not the doctor. So what am I paying $$ for...
The Drs McKay and Vet Tech Larissa are terrific. Otherwise - it's a factory. Little time is spent on the visit with the Techs conducting most of the intake, not the doctor. So what am I paying $$ for?? A lot of time is spent waiting especially if they are busy. They don't know you :: they don't know your dog/cat :: appointment availability times can be limited :: even if you request a specific Vet, they are often not "available" when you arrive. In essence, little chance for them to get to know you or your cat/dog. The front desk staff is courteous but by no means friendly. Having a great Vet is like a finding a wonderful Pediatrician - take the time to do your research.......and go somewhere else.
Dianne P.
11 Mar 2014
One of my dogs is a relatively new patient of Dr. Morgan McKay at Veterinary Wellness Center. (My other dog, who I co-own, has been a patient there since birth and Dr. Crocker identified a joint birt...
One of my dogs is a relatively new patient of Dr. Morgan McKay at Veterinary Wellness Center. (My other dog, who I co-own, has been a patient there since birth and Dr. Crocker identified a joint birth defect of which I was unaware, that caused him a lot of pain). I am writing because I am extremely impressed with the thoroughness and sensitivity of Dr. McKay. He is very gentle and loving with the dogs (as are his tech assistants) When I went recently for an ear infection he actually took the time to double-check all the problems my viszla had had in the last year to make sure there was no evidence of recurring problems. Then he let me look into my dog's ear to see the difference between a healthy and infected ear (one was OK; one was infected). He always gives me complete information and also shares information about issues that might arise. I have never written a review before but felt compelled this time since most people feel the way I do about their "canine/feline kids" and want excellent care.
Andy H.
3 Mar 2014
I only brought my dog to VW a few times since we arrived in New Haven from Michigan in January 2014; I am sad to say I had him euthanized today. The vets and staff at VW were always kind and profess...
I only brought my dog to VW a few times since we arrived in New Haven from Michigan in January 2014; I am sad to say I had him euthanized today. The vets and staff at VW were always kind and professional, and they were especially compassionate when I asked them to perform the euthanasia. Just as importantly, they gently emphasized the need to explore other options like surrender to a rescue organization before making the decision. I would not hesitate to recommend their services.
Toy L.
8 Jan 2014
I made an appointment with Veterinary Wellness Center for a second opinion. My regular vet is at a different facility located in a pet store and I didn't feel like I was getting enough information wi...
I made an appointment with Veterinary Wellness Center for a second opinion. My regular vet is at a different facility located in a pet store and I didn't feel like I was getting enough information with regard to a growth my Pug puppy had on her lip. Dr. Crocker at the Veterinary Wellness Center was fantastic. Not only did she give me detailed medical information, she showed me pictures and assured me that it wasn't anything to be worried about just yet. My regular facility just went straight to surgery as an answer. I wish they had a monthly plan that covered all visits and vaccinations. I believe each visit is around $54 plus any other costs incurred at the time of visit. I need to do a cost comparison because I would really like my puppy to start going here as a regular patient.
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