I just got off the phone with a woman from Fox Clinic. My dog has been in there frequently for ear infections due to allergies when he gets in the garbage. A death in the family THIS past Tuesday caused me to forget to keep the garbage out of his reach which I explained. No because of them knowing his situation they have allowed me to call in a prescription if and when it happens the last time it happened was last year and it happened again this past Tuesday. It is now Friday as I'm calling in for a prescription I was told by the woman that I have to make an appointment which will take about 3 weeks and could be less than that if an appointment opens up but I can't just jump for them I'm a single woman paying for my own apartment. So thank you fox clinic for making my dog wait weeks while his ears are bleeding. Read Less

beforewarded. they are becoming just like every other fullservice vet...out for buck and numbers. dr cara ahn, took my dog away to examine him, kept coming in and asking ng canwe do this....etc. no prices. insisted on extra heartworm even though he was heartworm negative.   he has lyme, so i get the need to test that,but never disclosed 140.00 blood test inclusive of manythings. dont go to cara ahn. i hope they have better doctors there.  my dog needs meds for. arthritisand lyme disease. and a woulnd infection.cara ahn insisted on the most ecpensive arthritis med... over 100$ a month. there are alternatives. i keep getting screwedover by the vet industry in ct, because that is what it is here,a vet industry.not cara ahn, she took unncesary tests, failed to disclose costs, failed to explain why two different antibiotics for wound and lyme disease,..i takedoxyxycline for a dermatological reason, so i know it will heal. and, she only, changed to the clavamax when i expressed that i would not buy the do ycyclyine there.is there a honest, decent, not overpriced vet anywhere in ct?  if there are, they are not at fox memorial or vet specs of ct. Read Less

All nice inti they took my elderly dog to cut her nail when they brought her back she had shot herself and couldn't walk they gave her a Meloxican shot witch is not for pain, took me 3 hours to get her to the car not only we didn't get to take care of our problem but I had to pay for what they done !!'70$ this ita an absurd I want to sue them if I can. The vet told me to calm down..... my animals are part of the family! Don't try to save ur money it's not worth it now my dog has a urinary infection from the stress and pees blood. I spent 70$ and now will spend over 500$ for the emergency if I'm lucky! What a disappointment Read Less

I made an appointment for my dog to go for a check up prior to being neutered I made the appointment in November and since they were booked he couldn't get a check up until may. So less than a week before his physical they call me to tell me that they are canceling his appt due to them being overbooked for surgery way into November ! I feel like they wasted my time waiting all these months and only letting me know less than a week before his appt they need a better system now I have to search for another place and hopefully it isn't a waiting game ! Read Less

Redefining the term "Bait and switch" on the veterinarian level. The automated phone directory states "WALK IN AVAILABLE ON WEDNESDAYS". When you walk in: "We stop doing walk in services, you have to fill out an emergency service form." I've heard the SAME pre-recorded directory for 4 years. Doesnt anyone there think its time to fix that instead of baiting pet owners to bring their animal in need there only to switch it on them and force them into an emergency form? Save your pet the trip, go some where else. Read Less

They have the WORST phone call system ever, I can never get connected with a live person, I end up getting transferred to the front desk of the humane society, and they put me on hold to connect me right back where i started. I end up getting so fed up that I just drive up there to speak to one of the girls at the front desk. Read Less

Today I had to put down one of my best friends. My girl Effie was a 20 year old feisty, tuxedo cat that we rescued when she was three months old. This morning she just didn't look right and after years of dealing with multiple upper respiratory infections we decided it was time. I was not in my right mind, I was beside myself and the staff at Fox Memorial Clinic were so kind and careful with not only Effie but also they were so kind to me. I don't think I've ever dealt with a team as good as this one, from the woman at the front desk to the vets. I have no plans to ever get another pet but if I do I will be bringing them to Fox Memorial, they are an amazing group of people! Read Less

Fox Memorial Clinic treated my dog Harley, and myself with the upmost care. They are wonderful people, the staff was fabulous. Dr. Frost, is the best that ever! I wish I could go to them for myself, that's how awesome they are! My dog Harley means the world to me and I don't trust him with anyone, I would trust them again was my dog Harley and a heartbeat. They did a fabulous job on his surgery. I have one more surgery to go for his other leg, and they will be doing that surgery as well. Again they are fabulous people. Harley and Julie AmeroRead Less

Adopt don't shop! I adopted my dog Lady at CHS Newington in 2014 and she is the best thing that has ever happened to me. I've never had a dog before and the team there went out of their way to help match me with the perfect one. There are so many pups there that need loving homes and they are bringing in new ones constantly. If you are looking for a family pet I would highly recommend checking this place out!Read Less

On February 4 2017 I brought my 2 adorable cat's there for adoption purposes. I no longer can care for them and am moving to new location. They are very friendly and courtesy and very well trained. They were referred to me from my friends that are rescuers. Poooh and Bear will soon find another home and I appreciate this place to the fullest. The cat's are brothers and they are bonded so I know in my heart they find a great home Read Less

Brought my kitten in to be spayed today. She's doing great. It was nice to be able to pick her up early in the day. Also, it is clear that all of the staff at Fox Memorial Clinic are doing a great job. The seem to care and enjoy their job. Very pleased. Thanks so much!Read Less

We had a wonderful experience here. We adopted a mix breed dog, Bonnie, from Waterford and the people were very nice, took the time to ensure we were a good fit for Bonnie, and made the process smooth and easy. We couldn't be happier and absolutely love the newest member of our family! Read Less

On the 29th of Nov my husband Eric Brochu Sr. And I took our kitten to the clinic to be fixed .. When we returned to pick him up..we took a little trip to the adoption center... Where my husband saw Spanky..a 12 yr old with dental issues..who's mommy had passed leaving him homeless.. He asked me to take a look at him..so I did. We signed papers to get to see Spanky..and fell in love with him...we left promising we would come back with our kitten after he healed for a few days.. We came back on sat...they met..no hissing. .no hitting..so we adopted Spanky!! We took him home and after about an hour this sweet boy has adopted us fully!!! We could not be happier..and pig pen, our kitten now has a friend. Older cats can be the most loving and yet most over looked animals in a shelter...but we would do this all over again in a heart beat. ..Read Less

Thanking the staff for waiting for us to pick up Jackie (cat) she had surgery done ...she had a miscarriage.. And a couple is other little things going on inside her stomach....glad everything was removed...so there was a lot of traffic to pick her up and we was late by 10 mins. We got to the office and the doctor and staff was still there... being a Friday I know everyone wants to leave...but no...not this wonderful staff...they did not rush us....Thank you very much Jackie is resting now... Read Less

I am so thankful for my beautiful boy. I got my first dog from my mom's friend who no longer wanted him. Was a bit of work but is an amazing dog. Last February my boyfriend and I decided to get him a friend. He was the last puppy left when we arrived and I am so thankful for that. Amazing dog we are forever gratefulRead Less

From the several pups I have adopted from the CT Humane Society they have all been a Godsend. The people at the Humane Society screen you, your family, your other pets and ask about what type of housing you have so the pet will be adaptable to your situation and you to theirs. Keep up the good work! Read Less

I drove an hour to Newington, and arrived an hour and five minutes before closing time. We wanted to adopt a dog tonight. Instead, we waited around for an hour waiting on a staff member to help us out, while watching about 8 different staff members walk by us. Once that hour of wait time was over, we were rudely asked to leave as the building was closed. What a terrible waste of three hours. Read Less

Two years ago, my family wanted to adopt a companion cat for our (then) two-year-old. After looking at cats of all ages, we were introduced to Marseille. The Newington staff were so nice in letting us interact with him before we ended up adopting him. Since then, we refer to him as Obi. He loves when you rub his back, and enjoys a little belly rub. (We sometimes catch him with his "brother", while they're in the middle of giving each other little licks to the top of the head.) Thank you, Newington staff! Read Less

Fox Memorial Clinic has some of the nicest veterinary staff around. They are kind, friendly and patient with difficult animals. Fox is housed in the same building as the Connecticut Humane Society. They do good work and I would encourage everyone to support both organizations through charitable giving. Their mission is very important! Read Less

I dont have a bad thing to say about this place. I was quoted over $1000 dollars to have a growth removed from my dogs face from my vet and Fox removed it for less then $400. They were extremely helpful and timely. My dog healed quickly and has been healthy since. The vets took plenty of time to answer my questions and made me feel at ease. The procedures to speak to someone over the phone and make appointments aren't as convenient as the vets office but well worth the money you will save. They were more thorough then my prior vet who is located in Bolton and well known.  I only turn to Fox with my animals since. Read Less

I brought 2 cats here to get fixed, after realizing what a huge difference in price it was between  my normal vet and this location. I was a bit nervous to bring them to this type of clinic, and it was difficult to get an appointment (we had to book pretty far out), but I was glad I did. The waiting room is dingy and it's more hectic and less organized than I'm used to, but the workers seem to truly care about the animals. The procedures went great and both cats are doing well, and I saved quite a bit of money going this route, so I'm glad I did. Read Less

Stay away from this hell hole. If i could give negative 5 stars I would. My  poor dog who was a patient at Fox was turned away with a bloody infected ear and told to come back to the drop in emergency clinic held on Wednesday mornings a week away.  I was also told be there early because she might not even get seen. Needless to say I took her elsewhere and she was seen the SAME day. While we were waiting to be seen Fox ignored the new vets requests to transfer my dogs records. Nice.  Real nice. Turns out she had such a badly infected ear that she needed ear drops, antibiotics and a steroid for THREE WEEKS.  Don't think that because they are next to The Humane Society in Newington that they are compassionate because that is the farthest thing from the truth. That place is going to hell in a hand basket. Steer clear!!! Read Less

the day before yesterday i had called the clinic to make an appointment for my dog whom has blood in his urine, the girl told me to come in tomorrow before 12pm because they are seeing animals without appointments in the morning. I got there coming all the way from Shelton at 11:15am. The girl at the desk said they cannot help me that they are full for the day and gave me an appointment for May 31st. She didn't even lift herself off the chair to ask the doctors in the back if they can see my little guy. i told him her problem and she said well I'm sorry can't do it... So much for the caring loving place you can adopt and get medical attention for your dogs and cats. .I give this place not even one star because of the person who helped me at the window. Read Less

I had a great experience with getting my dog neutered. Not only was it significantly cheaper than my vet ($300 cheaper), I got a photo of him texted to me shortly after he woke up to tell me he was ok. They called me a few days later to check on him and see if I had any questions and to see how he was doing. I would definitely go back! Read Less

Nothing bad to say ... it was cheaper here than going any where else and when I had to pick up hazel my cat up after getting fix ,the veterinarian explained what to do and was very sweet and answered all our questions an they called to check up on him which was nice . Would definitely come back and will be letting my friends and family know where to goRead Less

I called to cancel and reschedule my appointment , but as usual no one picks up the phone. Let message to cancel and asked for a call back to reschedule, Never got a call back. I had to call back and reschedule when I did i was told i had to pay to hold my appointment because i misses one!! What a joke I called given them plenty of time. This place is a joke !!! Read Less

Not worth the "lower" price. I brought my cat in for a check-up because she wasn't eating as much as she used to. I scheduled an appointment several days in advance and the woman on the phone was helpful and cordial. My appointment was for 12:15 on a Thursday. I arrived at the clinic at 12:00 because I expected there to be paperwork to be filled out. I was told to sign in. I waited about 20 minutes before I was even called to start filling out paperwork. I was slightly annoyed, but figured we'd see a doctor soon after.... I was completely wrong. The women that had brought in 3 cats AFTER me were seen and left before I was called in to see the doctor. It's now 1:15, an hour AFTER my appointment time. I tell a receptionist that if I'm not seen in the next ten minutes, I'm going to be leaving (although I recognize that it's not necessarily her fault.) 20 minutes pass (I decide to stay for the sake of my animal who is meowing furiously) and it's 1:35.... an hour and 20 minutes after the appointment .. I'm finally called in to see the doctor. At this point I was livid, but I tried to hold it back. The doctor and nurse were apologetic, and were also very kind. They answered all my questions and my cat was treated with dignity and respect. I was on my way in about 10 minutes. Was it worth the hour and 20 minute wait? No. Had it been a walk-in, I would have understood, but I had scheduled an appointment that should have been honored. They should have been staffed to keep my appointment. Worse part is, there were several families with dogs that came in right as I was being called into see the doctor, and when I came out they were being seen (which means they waited less than 10 minutes.) I will not be going back to the clinic. Read Less

I brought my 4 yr old pit bull into be spayed a month ago. Being a first time dog owner I don't have much to compare it to. But I felt it went as I expected. The staff were helpful, some were friendlier than others, the ones that I wouldn't say were friendly were just matter of fact and it was more personality, I don't feel anyone was rude. I do feel I had ask a lot of questions that they didn't anticipate my questions and give me answers, but in the end I got the info I needed, again I think it was personality. When I had an issue and had to call the direct line almost 2 weeks after the spaying I was called back by a vet and since I didn't get to my phone he had someone call me back the next business day. I always found I had to leave a message and someone would call me back in the evening. This didn't bother me that it worked differently than normal businesses. The spaying and other things my dog had done were 1/2 the price it would have been locally. I traveled an hour to get there. I am going back to do the vaccine clinic b/c I can't find anything local that can compare to their prices. Read Less

I went to the Fox Memorial Clinc and saw Dr Levy for my Cat. He was very compassionate to her and my family. After seeing Dr Levy, I only had a couple more weeks with my sweet longtime companion. Because of his assurance and care, she lived out her comfortable last days. FMC can have a little wait to see them but it was worth it. They seemed to do the best they can to get you in. The prices are very reasonable too! Read Less

This is a PRIVATE vet clinic that only has affiliation with the CT Humane Society beciase it is next door. Do not be fooled! The Fox Memorial Clinic is a very unprofessional and mismanaged facility that is up and running because people need "cheap" vet care. But, are you putting your pet's life on the line based on poor customer service? I would say yes. No matter how educated the vet's may be you must remember...poor customer service it just the beginning for poor service altogether. Save your money....GO ELSEWHERE! Read Less

I have taken my healthy cats to be vaccinated and spayed at the Fox clinic over the last 7 years. I found the vet techs friendly and warm, and the vets understanding and practical. They don't try to sell you fancier food and expensive tests or treatments - I truly appreciate that! They are very busy - I'll concede, and it is very hard to get to talk to a real live person at the desk! When I tried to make my most recent appointment last week, I ended up playing phone tag with the reception. It seemed easier just to visit them (when I was in the neighborhood) to make the appointment! Otherwise, they are a fine team of vets, and the front desk folks work hard to keep up their good cheer and humor through their busy day! Read Less

I was referred to Fox by an animal shelter I know. My cat has a tumor on her belly and the vets were charging tons of money to get it removed and tested for cancer. When I called Fox, I left a message explaining my situation. They called back within a few hours, were attentive and understanding, and offered various options for much less money. So far I'm very pleased with them! Read Less

Don't do it! After you consider your time and frustration, plus all of the additional costs you are MUCH BETTER OFF AT YOUR REGULAR VET! I'm too upset to go into the rest of the story right now. What happened today was ridiculous. No, I am not over reacting. Read Less

There is a website for Fox .M. Clinic offering services and encouraging people to call to bring in their pets for quality affordable service, however When you call there is an answering machine where you leave a message, I left an urgent message that our little dog had a small-(quarter sized) bleeding wound from a ruptured cyst and needed to be seen-I never received a call back, I kept calling them over-and-over finally someone picked up, after I explained the urgency of the matter they said they were booked & told me to go to my previous vet-(almost 2 hours away)--but since we moved Fox Clinic is local to us and I dont understand why on their website they seem helpful, but at least in our case they were not willing to be helpful at all. They should not have turned us away and they need to start answering the phone. Read Less

I went to fox memorial looking for help for my dog charlie and what I found was;very dissapointing.the receptionist was rude,and willing to engage into a fight attitude and honestly who needs that.that is a place I will not return under any circumstance.I drove 1hour and 45 minutes to get there and once I was there I could not get out of there fast enought..........................the reason is the people in charge ,dont have the fist clue on how to treat the costumer.please look for another job. Read Less

Made an appointment for our dog who has bad allergies. The lady told me 30 something dollars on the phone and when i get there its 40 something because its a skin problem diagnosis. I was not only told fale information but they never even looked at our dog !!! Plus the Receptionist was rude and very unconcerned about the welfare of our dog and just seemed like she hated her job. Then do us a favor and find a new job! Now our dog has to suffer longer because of this ""LOW income pet care"". Its total Bull!!!!They had the audacity to have ANIMAL PLANET HoUSTON on the TV..And its a pure contridiction in what service they are providing..in the end my quote of 30 plus dollars turned to $60 and that doesnt include any meds that might be needed...such lack of concern and compassion for animals...they should be closed down for animal cruelty!!!! Read Less

you pay for what you get... If you want quality care go somewhere else! sometimes the cheaper prices are not worth it and this is that kinda place... seems all they can do is basic things such as exams and spays and neuters and forget about xrays you have to schedule those on a separate day! hmm... you mean I came all this way and I have to come back? whatever! ill pay the higher prices for higher level of care Read Less

My dog was diagnosed with kidney stones 2 years ago and received surgery to remove them. I recently noticed that she was showing symptoms of having the kidney stones again and contacted Fox Memorial Clinic because the surgery for kidney stones is very expensive and my vet informed me that their prices were significantly less than the average vet . I had to leave 3 messages over a two week period of time just to get someone to call me back for an appointment. It's next to impossible to get someone live when you call in, nine times out of ten you talk to an answering machine. When I finally got a call back, I explained to the receptionist the problem that my dog was having in detail and she set up a time for us to come in. I live an hour away from the Fox Memorial Clinic but I felt that it was worth the drive due to the significant difference in cost for surgical procedures, x-rays, etc... At the appointment, they charged me $37.00, took a quick look at my dog and told me that the kidney stones needed to be diagnosed by taking x-rays and we would have to make another appointment for that. They said that the first appointment is normally an evaluation. Huh??? I asked if they had anyone in house that could do the x-rays and they confirmed that they did but they said that was not their normal procedure. I explained that I live an hour away and it would make more sense to get a diagnosis right then and there and they would not accommodate that. The told me that if I felt it were an emergenct, I should take my dog to an emergency clinic!!! So basically, I drove an hour and paid $37.00 for someone to tell me that my dog needs an x-ray that will probably take me another 10 calls to schedule 4 weeks from now. Let me also mention that they aren't the friendliest people I've ever talked to. With that said, my dog is going to her normal vet tomorrow where she will get an evaluation and x-rays in one appointment. The hassle and aggravation isn't worth the lower prices.... Read Less

I can't understand how people have had problems using the Fox clinic? Anytime I have called, they have returned my phone call the same day. Furthermore, we all need to slow down and realize this is a service offered at a much lower cost then your ""friendly"" neighborhood vet, save the complaining for them, they rob us blind using our love for our animals. No matter how good something is, there will always be someone who has had a bad experience, whether it be because the person themselves is having a bad day or the Dr or Nurses may be having a bad day, it happens to all of us. I would suggest giving them another opportunity, I do ot believe for a second that any of the staff is mean to any animal, I own a large breed myself, I would not be offended if they wanted to muzzle her, these dogs can crush bones in the blink of an eye, and even though you know your ""Fido"" is sweet, you never know what he/she will do to protect themselves or you when scared! I would like to thank all the stff at Fox for the love and devotion to these animals and their families, without all of you, many of these pets would not be able to get the medical treatment they need. God Bless all of you! Read Less

This past Monday, I called and left a voicemail message about wanting to bring my kitten in for neutering. They called me back in a few hours and said that I need to get an exam release form from my current vet. I printed out the form from the website and faxed it over to my doctor. It is now Friday and after leaving 3 messages, no one has called me back yet. I know that they have good prices ($59 vs $100+ for neutering), but comon! In one of my messages, I also asked them if they did physicals for guinea pigs (since they sell them, right?). No answer yet. I'm still waiting. Read Less

I adopted a kitten through them and when I called numerous times about the kitten possibly having an upper respiratory infection (which was supposed to be medically covered by them) my calls were never returned which forced me to have to go to another vet. Also, I called (much later on) due to my senior rottie having possibly a urinary tact infection and was told they were booked until months later and they would not be willing to see her. Read Less

I was told from my local veterinarian that it would cost me $350 to have my female chihuahua spayed. I called Fox Memorial Clinic and had it done for $103. BIG DIFFERENCE. She was still able to stay overnight and got excellent care. They even clipped her nails. When she came out of surgery they called me to tell me that she was OK and had drank a little water and was doing fine. The office is clean. The staff is friendly and I will use their services again. Read Less

I also have a BITPULL, and the first time I visited the Fox Memorial Clinic it was OK. The nurse was better with my dog than the Doctor. The nurse spoke to him and made him feel welcome. The Doctor would not even go close to him without a mussel on him. I put the mussel on himt but I was not to happy about it. I went in two more times and this time it was worse. My dog have not been check throughly. The Doctor just looked at him checked his heart beat and said he was ok. I change Doctors. I rather pay more than to put up with the staff being so afraid of a Bitbull. My Dog is trained and he did not show agressiness. Just because he is a PitBull they treat him cold. I DO NOT RECOMMED THIS CLINIC FOR PEOPLE THAT HAVE PITBULLS I FOUND A NEW VET. Read Less

THEY HAVE LOW COST VET SERVICES BOTH OF MY MALE CATS NEUTERED & SHOTS FOR 150.00 HAD NO PROBLEMS.I DECIDED TO GO BACK TO THEM W MY 7 MONTH OLD PUPPY FOR A CHECK UP AND ROUTINE VACS.SHE WAS EXCITED TO BE IN A NEW PLACE AND WANTS TO BE EVERYONES FRIEND. WHEN I GOT INTO THE EXAM ROOM THE THE VET ASSISTANT WAS VERY RUDE DID NOT SHOW ANY KIND OF COMPASSION FOR MY DOG DIDNT PET HER OR LET MY DOG SMELL HER HAND. THEN TELLS ME SHES GOING TO TAKE HER INTO THE BACK TO DO BLOODWORK MY DOG WAS UNCOMFORTABLE AND DIDNT WANT TO GO W HER..SHE THEN DRAGGED MY DOG INTO THE ROOM I WATCHED HER STRADLE MY DOG AND TRY TO PUT A MUSSEL ON HER..MY DOG WAS SCARED AND TRIED TO GET AWAY FROM HER THERE WAS NO REASON FOR HER TO DO THAT TO MY DOG SHE IS NOT AGGRESSIVE AT ALL....WHEN THEY BROUGHT HER BACK INTO THE EXAM ROOM THEY TOLD ME I HAD TO PUT THE MUSSEL ON HER..SO I TOLD MY DOG TO SIT AND I PUT IN ON HER SHE DIDNT LIKE IT AT ALL AND WAS TRYING TO TAKE IT OFF THE VET ASSISTANT STARTED TO YELL AT ME TELLING ME I HAD TO FORCE MY DOG TO WALK SO SHE COULDNT GET IT OFF I TOLD HER SHE UNCOMFORTABLE AND SHE NEEDS REASSURANCE THAT ITS OK SHE DIDNT WANT TO HEAR THAT AND CONTINUED TO YELL AT ME TO FORCE MY DOG TO WALK INSTEAD OF PET HER AND REASSURE HER.BOTH THE VET AND ASSISTANT SHOWED ABSOLUTELY NO COMPASSION FOR MY DOG AT ALL.THE VET DIDNT EVEN EXAMIN MY DOG THOROUGHLY..YET THERE WAS A VERY AGGRESSSIVE 2 TIMES THE SIZE OF MY DOG GROWLING AND BARKING AT OTHER PEOPLE AND ANIMALS AND THE STAFF DIDNT MAKE THAT DOG WEAR A MUSSEL.THEY WORK WITH DOGS EVERY DAY AND SHOULD KNOW WHEN A DOG IS AGGRESSIVE OR NOT..SCARY THAT THESE IGNORANT BREED DISCRIMINATING PEOPLE WORK AT THIS PLACE..I DONT WANNA KNOW HOW THEY TREAT PITBULLS AT THE SHELTER..WHEN I ASKED FOR MY DOGS TEST RESULTS I WAS RUDELY YELLED AT THAT I HAD TO WAIT A FEW MORE MINS. Read Less