Outstanding, "above and beyond" level of care given here! I have been bringing my 4 1/2 year old pug to this vet office since he was a pup, and have been very satisfied with the level of care and ser... Read More
Outstanding, "above and beyond" level of care given here! I have been bringing my 4 1/2 year old pug to this vet office since he was a pup, and have been very satisfied with the level of care and service we have received. But recently, something happened that resulted in Redding Vet providing us with care that truly did go above and beyond what could be expected.My pug had a very bad, negative reaction to a routine vaccination (which, in the past, had caused no problems whatsoever). I rushed him back to the office, where Dr. Block, Sara, and the rest of the team assessed and monitored him, and treated him with a medication/antibiotic regime. They kept all related billing to an absolute minimum, because they felt bad that my pug's negative reaction had occurred. They basically only billed me for medications, and did not charge me for staff or labor-related costs.Also, while I took my pug home and gave him meds for several weeks to treat the situation, June at Redding Vet reported the incident to the pharmaceutical company that makes the vaccination. They also asked for and received compensation for costs associated with my pug's recovery. And then, they passed the compensation onto me, in the form of a check for several hundred dollars.I consider this to be an example of care that really goes above and beyond what could be reasonably expected. I truly appreciate them going out of their way to compensate me for this unfortunate incident. And they managed to re-instate my faith in big, faceless pharmaceutical companies, which is an amazing feat, actually.I wholeheartedly recommend Redding Vet. For thorough, compassionate, knowledgeable, fair and honest care that goes above and beyond, this is where you want to be. Read Less