Somers Veterinary Hospital

I almost took away one star for the waiting that inevitably occurs. But realized it's a doctors office. Humans, animals, you never know who is going to need more time on a given day. My appointments with our adopted labraheeler are never rushed, and always thorough. Just try to get a sitter if you have little ones as my daughter got into EVERYTHING 😞 Read Less

Came here for a second opinion (after a bad experience at another local vet) and I'm glad i did. The vet took the time to sit down and explain to me what was going on with my dog when I wasn't understanding. This vet truly cared about my dog and me by taking the time to make sure I understood what was going on and wasn't overwhelmed by everything. Read Less

I recently moved to the area and was looking for a new vet. When I came across somers vet online they had alot of great reviews but there were some I wasnt so sure about, I decided to try them anyways and im so glad I did!! The vet and staff here are amazing! They took the time to explain everything to me and answer all my questions. I never once felt rushed or like i was taking all their time. When i wasnt sure what I wanted to do they took the time to get up estimates for me and go over them. I never once felt pressured to do anything by the vet or her staff. I dont understand what some of these people are complaining about, maybe they just dont listen to what is said to them? I guess there will always be some bad apples in the bunch, none the less I will continue to bring my pets to somers vet hospital. Read Less

This vet is very money hungry, we adopted a dog 2 months ago he had a slight  cough she said he is  fine, he was scratching his ear, looked at it said nothing  was wrong. The first trip was 400.00 for shots and office visit.Less than 2 weeks later we bring back for cough oh he must ha a respitory infection..here is antibiotics  and a 350.00 later..amd his ears are ok..2 weeks later we bring him back for his ears oh he has an ear yeast infection oh he might have alergys 4 meds and an allergy  med and 350.00 moreNow I realize that it's a business... but it seams like she is milking the customers knowing that your gonna be back. Or orders unnecessary tests..so buyer beware.. but she was professional and the office staff is nice..just very VERY poor practices Read Less

Dr. Hensen is the most caring vet I have ever met. This is the first vet's office that I have ever taken my pet to that did repeated follow-up calls to check on the status of my pet. Was unbelievably sympathetic and caring when I had to have a prior beloved pet put to sleep. I highly recommend Dr. Hensen. Read Less

Everyone at the office is very nice and caring. Dr. Hensen is very thorough and is happy to take the time to explain in detail and answer all my questions which I appreciate very much. She doesn't make me feel hurried, which I have experienced at other offices. When I was out of work, they let me make payments even though they don't typically do that. Very helpful! They will cut my cats nails during an office visit without charging extra when I ask them. About a year ago, I had to put one of my beloved cats to sleep. They were very supportive and kind. They made the whole terrible ordeal much easier to deal with. The only thing I disagree with is that they charge for an exam every time, regardless of what you're there for. For example, one time I had just spent quite a bit of money on a check up, shots, etc. for my cat. The whole workup. I had to return 3 weeks later for a booster shot and was charged for another whole exam even though my cat had just had a thorough examination three weeks earlier. In that situation, I just don't think that is fair. But that is the only negative comment I have, overall they are a great veterinary office and worth five stars. Read Less

We came to Somers with a very sick cat, looking for a second opinion. We didn't feel that the vet he'd been seeing was treating him with a lot of love and he was our baby. Sadly, the diagnosis was bad and we had to have him out down shortly thereafter. But in that small window of time, he was treated with the utmost care. On the day we said goodbye, the staff was accommodating and caring, even crying alongside us. The next day, they sent us flowers, which was so thoughtful (and they'd made him a lovely coffin so we could bury him). We have been back with our other cat and our recently adopted new addition. They're very considerate and understanding, especially the vet. I feel like she truly has our cats' interests in mind and she knows how important they are to us. I'm so grateful we were able to find Somers for the last days of our little boy's life. Read Less

Very caring and compassionate staff. It seems like a lot for one vet to handle but they are truly interested in your pets and their well-being. One of the only accredited hospitals in the area. They definitely are focused on long term relationships and not just making you pay for a lot of tests and services. They get to know you and your pets. Read Less

Somers Veterinary Hospital was so caring and so compassionate for our cat, Joey. We just moved to the area and our escape artist found a way out and learned the hard way that there are other not so friendly animals hanging around our property. The staff at Somers Veterinary Hospital were so kind and gentle. They really cared about Joeys well-being. I appreciate their understanding and judgement-free attitude. Thank you so much Somers Veterinary Hospital!! Read Less

Dr. Hensen and staff are animal lovers and carers to the max! My appreciation for her and her staff is on the exotic end of her field. There are not many types of vets around here who have that expertise. Very grateful for our small furry friends! Read Less

We have been going to these folks for several years. They are caring and always look out for our pets. Over the years we have had as many as 7 cats, not counting foster cats and they have greatly benefited from the Somers Vet Hospital. I highly recommend them to anyone wanting quality care for any pet. Read Less

We have been taking out two knucklehead dogs to Dr. Hensen for years.  I had previously taken our dogs to another local Vet, however, they ownership changed hands and the practice, as wonderful as it was, was bought out by a very large company.  Many changes were made and I felt like it lost the personalized service it had previously.  Although very sad to leave, Dr. Hensen was highly recommended by a close friend, and we decided to give it a shot.  What a great decision!  Dr. Hensen and staff are extremely accommodating and I feel like the personalization is what is their strong suit.  I honestly cannot say enough good things.  We are very happy with the care they give our family members.  Thank you! Read Less

Dr. Hensen is down to earth and professional. She understands that every family and animal's needs are unique and treats us as individuals. Her prices are reasonable, and she is mindful to do what is necessary and important but doesn't throw in every possible test and procedure under the sun just for the sake of doing it. We trust her and will come to her exclusively from now on. Read Less

Three years ago my bearded dragon was having major health issues. I called the hospital and they got me in right away! Most importantly, Dr. Hensen answered all of my questions and explained in detail what needed to be done to get my pet food over his health hurdle. Her guidance, and the staff's phone calls to check in on his progress made me realize I had found the best vet! I now take my dog and cat to Somers and am so pleased to call them "my vet"!! Read Less

We have been bringing our cats and dogs to Somers Veterinary Hospital for a several years now. I have never found a more kind, caring and knowledgeable group of people. Dr. Hensen goes out of her way to be sure that you understand all of the options available for treatment of your pet. She has never hesitated to answer my questions . Her staff does their best to make you and you pet feel welcome, comfortable and safe in their care. Read Less

When I moved back to this area of CT I brought my boxer to Dr. Hensen!! Cassius fell in love with the staff and Dr. Hensen very quickly (he is a shy boy so this was fantastic!) Everyone at Somers veterinary has treated my pets as if they are their own and Dr. Hensen is always willing to take the time to talk and explain various things to me! Great staff, great facility!!!! Read Less

We brought our two cats and a dog to this vet a little over one year ago after losing our previous vet. We dealt most with a vet tech and a vet tech in-training. There were very few questions asked and then we were told a list of vaccinations all of our animals needed. As they had not been to the vet in a few years, and it feels weird to say no to med care for your beloved animals, we agreed to SOME of the vaccinations given. We were pressed to purchase worming meds and more from the practice as well. Once home with the itemized bill ($630.00 for 3 animals) I was shocked. They had given our 10 pound dog 9 vaccinations/meds in one visit. Including vacs and meds that we had NOT given our approval for. I immediately called the office when we got home to express my shock and displeasure. I gave at least two examples of meds I know that we did not approve to have our dog receive and the vet tech insisted that we agreed to all of them. My mom bred boxers and I know what Bordatella and Giardia are and I never would have said yes to these just based on my general knowledge. They insisted that we agreed to all of it and became snippy. They charged us the full consultation fee for each of our animals {no multi-pet discount] and also $10.95 for each of our animals, so almost $30, for a "new patient record set-up fee". I hung up the phone feeling so upset after the tech would not admit they had made a mistake and given our dog meds we did not ask for. I knew I would never take one of our animals there again.When one of our cats got sick a few weeks after this visit, we brought her to a new vet River Road in Willington. I asked if there was a new patient fee and the tech said, "a what?" no they didn't charge for new patients. And they did give multi-pet discounts if you brought them in together. We were happy with the care there and promptly asked Somers to transfer all of our records to River Road. There is a long story with the record transfer too but let's just say multiple phone calls were needed to get all of the records transferred. Skip to today, when we brought our animals for their very first annual check up at River Road. I brought the itemized print out from Somers as I was never going to be caught unaware of vacs/meds again. I had researched them all after the horrible experience last year so I knew what each were and if we needed them for the animals. I was kind of preparing for an argument from our new vet. Once we were all on the same page and caught up on the history {She saw the list from Somers} my new vet was shocked that Somers gave so many vacs/meds to our little dog in one visit. She said she would never give so many at one time. She came in with our dog's record ready to talk US out of giving so many vaccines!! She also felt some of the meds given to our cats were unnecessary. After one year I finally felt vindicated that my gut feeling that this practice was slightly deceitful {or at least unwilling to admit mistakes were made} and more concerned about money than animals was spot on. The positive that I took away from this experience was EDUCATE yourself on your pets' vaccines and medications. Don't feel guilty or weird about asking questions and take the time to figure out if your pet needs what the vet wants to give. Read Less

I'm not disputing the level of care at this facility but my family has had a very negative experience with the staff.  We switched to Somers Veterinary Hospital solely based on location when we moved to our new home.  My dog's first annual visit was simply ok and we left the appointment feeling conflicted (and really missing Tolland Veterinary Hospital!).  We then get the reminder card a year later for our dog's rabies shot (4 days before she was due!)  and quickly made an appointment.  We were a little concerned that we received the reminder card only 4 days prior to the expiration of her vaccination... what if we were out of town and weren't able to bring her in so abruptly?  We were immediately suspicious that this was done on purpose so we would possibly have to return a year later rather than three for the next vaccination, but we overlooked it.  At the appointment the staff listed off several shots/etc. our dog was due for and my husband (who was overwhelmed) ok'd all of it.  Included in that list of items was a de-worming medication that they were prescribing as a preventative prior to receiving any test results.  The problem/confusion stemmed from the fact that they didn't ask my husband if he would like a preventative de-wormer (like they had the year prior - which we declined), but simply told him she was due to have it.  I don't understand the need to give a de-wormer to a dog that doesn't have worms and have made the personal decision to not give my dog any unnecessary medications.  In fact, the drug fact sheet for the medication prescribed actually states that the presence of parasites should be confirmed prior to administering the medication which only reinforced my decision.  I spoke to one individual two separate times and both times was spoken to in a condescending and rude manner.  My feelings and views were never taken into consideration and I was continuously being told to just give my dog the medication.  When I stated that I was considering switching vets based on this experience, the woman couldn't have cared less and told me I could pick up my dog's records.  They apparently didn't care enough about my family's business which leads me to believe that my animals would not get the best care at this facility.  A customer/client should never walk away from a conversation and feel belittled and be brought to tears but unfortunately that was how our experience with Somers Veterinary Hospital ended.  We will not be returning and will never recommend this facility to friends and family solely based on our interactions with one staff member. Read Less

Dr. Hensen is the most competent and caring vet that we have had for our pets,  I am very glad that we found her,  I believe she has been key to extending their life and health.  We trust her judgment and know that she is always available to answer our questions and discuss our concerns. Read Less

My beautiful 11 year old yellow lab is now on his death bed with mast cell cancer because of this place.  2 years ago he developed a cough that was asked about several times within the 2 years as it got worse.  Dr Hensen insisted it was "old age" every time with no further concern, suggestions, or options to rule anything else out.  Within the past couple of weeks, he had strange swelling on his paws, ears, violent vomiting, no appetite, and diarrhea.  Every test imaginable was done with no abnormal results, and several trips back and fourth totaling well over $1,000.00 just within the past couple of weeks. Not once were x-rays suggested. We were given several different medications. One that if you can believe it, made him worse.  He had every side effect of this medication. So we took him off to get it out of his system.  Brought him back and she was insistant on keeping him on these meds that made him even more violently ill. No way.  After 2 weeks and well over $1,000.00 later with 0 progress, we woke up to find that he deficated on himself while laying on the floor.  We finally brought him to a vet in West Hartford where we told them the symtoms and they knew almost immediatly just from describing the symtoms.  X-rays were taken and it was determined within an hour that he had mast cell cancer in his spleen that had spread to his chest.  We are so devestated.  As soon as I found out what it was I googled it.  Seems that a cough is part of the spleen cancer.  If we had caught this 2 years ago, he wouldn't be in this position today.  All I had to do was google the diagnosis to find out that a cough is one of the signs of this cancer.  You would think a vet would have a clue since it is extremely common in labs. The amount of money that was given to this vet to basically send our dog to his death bed sickens me. On top of all of this, the meds that were given that had absolutly nothing to do with his sickness.  He is well and comfortable for now, but there is no way to tell how much time we have left with him, and it sucks. Read Less