Town and Country Veterinary Associates
Vernon, Connecticut
Reviews
Joe
14 Apr 2022
REPORT
Very money oriented. I was bringing my 12 yr old dog in for end of life decisions. All I can remember is Dr. Block (I think that was her name) saying THREE TIMES to make sure I pay at the front door...
Very money oriented. I was bringing my 12 yr old dog in for end of life decisions. All I can remember is Dr. Block (I think that was her name) saying THREE TIMES to make sure I pay at the front door. I get it…people are emotional and forget to pay but…REALLY????
Harry E.
15 Mar 2019
REPORT
Great people, great doctors. Just fantastic all the way around. They don't make you wait, the facilities are spotless. The staff is friendly, knowledgeable and their love of animals is evident. Prici...
Great people, great doctors. Just fantastic all the way around. They don't make you wait, the facilities are spotless. The staff is friendly, knowledgeable and their love of animals is evident. Pricing is reasonable.
Ayla F.
24 Feb 2019
REPORT
Awful money hungry office . No compassion for your pet. Pepper had never been to a vets office. She was nervous . I told the vet tech and vet beforehand that she goes on walks but has never been insid...
Awful money hungry office . No compassion for your pet. Pepper had never been to a vets office. She was nervous . I told the vet tech and vet beforehand that she goes on walks but has never been inside someone else's home let alone a vet office smelling a bunch of other dog smells. They held her down to the point where she had broken blood vessels in her eyes. The vet made a condescending remark about getting my dog some training classes which I told her she is perfectly well behaved at home she's just scared and she just rattled off a bunch of other unnecessary things for Pepper when I went in there just to ask about having her spayed. She also told me to get pet insurance because it's only going to get worse. This visit cost over 200$ for my dog to be traumatized and her eyes a bloody mess for over a week. Then I receive a other bill for 20$ in the mail. I emailed them saying they made an error I paid for everything done day of. I also expressed I was unhappy with my visit. They asked why I felt that way so I emailed them that I felt my dog was handled improperly. Never received an email back they then sent my 20$ bill to collections?? Absolutely absurd. If you forgot to add French fries on a bill at a restaurant you wouldn't bill their credit card a month later for them. Horrible experience and insanely over priced. Quoted near 300$ for the spay and got it done at East Hartford clinic for 140$ and the vet tech sat on the floor with Pepper and pet her until she was calm. Dr Anderson at Vernon Town and country does not belong in her practice. On top of that they ran my card for an extra 3$ for no reason.
Delanea D.
26 Nov 2018
REPORT
I've been coming to this vet for 20+ years and love the doctors and staff. They are compassionate and experts in their field. Highly recommend! They treat your fur babies like family!
Nanette T.
8 Sep 2018
REPORT
Thank you Town and Country Vet. Your care and help with my aging pet was exemplar. Everyone in this office cares about and treats with respect. Some of the hardest moments ever, saying good bye to my ...
Thank you Town and Country Vet. Your care and help with my aging pet was exemplar. Everyone in this office cares about and treats with respect. Some of the hardest moments ever, saying good bye to my best friend, we're spent here and I can't say it enough- thank you. Ask questions- this practice will work with you.
Cyndi Smith
23 Jun 2018
REPORT
My friend was fostering my dog roxy and boy she stole them from me took them to amy anderson and she had there shots done and my roxy fixed whos a show dog with out proof of ownership. Now im going af...
My friend was fostering my dog roxy and boy she stole them from me took them to amy anderson and she had there shots done and my roxy fixed whos a show dog with out proof of ownership. Now im going after te vet in court for fixing my show dachshund i had my right to have my dog not be fixed taken from me and that isnt right i wouldnt send a gold fish to you i will see you in court
Christine Fournier
21 Jun 2018
REPORT
Wonderful Doctors and support staff. The entire team is knowledgeable, pleasant and truly care about your furry family member. Highly recommend!
Eli Bowman
21 Jun 2018
REPORT
Great place to take your pets. We've been taking ours here for years. Everyone is always friendly and very knowledgeable. Highly recommend.
Susan H.
26 May 2018
REPORT
We were very happy in the past 10 years bringing our pets to this veterinary, but not so much now. We would see Dr DeRosa. She was very knowledgable and great with our cat. But since she left things h...
We were very happy in the past 10 years bringing our pets to this veterinary, but not so much now. We would see Dr DeRosa. She was very knowledgable and great with our cat. But since she left things have changed. The tech they have does not know how to take blood. Last visit it took her 2 times and this visit it took her three times to draw blood for a test. We are considering looking for another vet, even considering traveling to Dr DeRosa in Newington.
Edward Reilly
10 Apr 2018
REPORT
Dr. Block and her staff are the best. I think she was named Vet of the year in Connecticut. Very professional and compassionate.
Jen Churchill
8 Mar 2018
REPORT
Wonderful from walking through the door to leaving. Wonderful attention and caring place!
2016r6 860
5 Mar 2018
REPORT
Best vet around I been going here for over 10years now. Staff is allways nice. The d.rs are Very knowledgeable and helpful and gives you the best advice and dose the best treatment they can
Vin Kowalczyk
28 Feb 2018
REPORT
Incredibly caring and competent staff. I've been taking my pets since I've moved to Vernon (a little over 5 years) and have had nothing but wonderful experiences. They are attentive, organized, and ev...
Incredibly caring and competent staff. I've been taking my pets since I've moved to Vernon (a little over 5 years) and have had nothing but wonderful experiences. They are attentive, organized, and every last one is friendly and sweet. I can't recommend Town & Country enough.
Joy Parrott
20 Feb 2018
REPORT
So many people posting 5 stars haha. This is a BUSINESS. I took my dog in with a skin mass that was actively bleeding and the vet tried to pull it off thinking it was a tick. My dog has never had a ti...
So many people posting 5 stars haha. This is a BUSINESS. I took my dog in with a skin mass that was actively bleeding and the vet tried to pull it off thinking it was a tick. My dog has never had a tick,ever. The other dog in my home would not leave the cyst alone,I knew in my mind that it was more than just a growth. Took him took bolton vet and wasn't charged for them removing it (this vet was going to charge 300+ dollars) turns out it was stage 2 melanoma by biopsy. Had to have surgery around cyst to make sure surrounding skin was healthy.
I told the vet at town&country he gets a highly effective flea,misquito and tick pill,yet she tried pulling it anyway..which bled all over my carpet. Took to bolton next day,they took great care of him and I'll stick with Bolton vet.
Kathleen Glidden
24 Jul 2017
REPORT
I am new to this facility But I can truly say in The few times that I have taken my pets there, I have received the best quality care , My pets have received good care from other places but this o...
I am new to this facility But I can truly say in The few times that I have taken my pets there, I have received the best quality care , My pets have received good care from other places but this one is a step above Them all ♥️ Thank you to all the staff 🐾
Hope Fargis
4 Jul 2017
REPORT
Came here with our 14yr old Cockapoo. The staff, techs and veterinarians were all super helpful and very nice. They took good care of our poochie.
Kerry C.
8 Jun 2017
REPORT
I sent an email requesting an appox cost for checkup and xray and have not heard from anyone, also looking for a new vet, guess they lost my business.
Shari Thibeault Worthington
18 Apr 2017
REPORT
I've been bringing my pets to Town & Country for over 15 years. Their dog and cat care is wonderful. A very clean facility, with kind, knowledgable, wonderful staff and doctors. All our pets have been...
I've been bringing my pets to Town & Country for over 15 years. Their dog and cat care is wonderful. A very clean facility, with kind, knowledgable, wonderful staff and doctors. All our pets have been very happy here.
Amy R.
25 Mar 2017
REPORT
We have had pets as patients of this practice for 19 years. Through the loss of one pet to keeping our 19 year old cat feeling like a spring....well, maybe summer.....chicken, they've been by our sid...
We have had pets as patients of this practice for 19 years. Through the loss of one pet to keeping our 19 year old cat feeling like a spring....well, maybe summer.....chicken, they've been by our side in a caring, compassionate, professional manner.
Tracey Bruyette
4 Mar 2017
REPORT
Even though we had to visit for a heartbreaking reason, Dr DeRosa and staff were the best. I will always take my fur family here. I can't thank them enough for their kind treatment and sincere love th...
Even though we had to visit for a heartbreaking reason, Dr DeRosa and staff were the best. I will always take my fur family here. I can't thank them enough for their kind treatment and sincere love they showed our baby, Harley.
Talea Cornelius
18 Feb 2017
REPORT
This is hands down the best experience I have ever had with a veterinary office. It is affordable, the staff is helpful and kind, and I can always get an appointment if needed. They are responsive whe...
This is hands down the best experience I have ever had with a veterinary office. It is affordable, the staff is helpful and kind, and I can always get an appointment if needed. They are responsive when I call with concerns, and go out of their way to call back the next day and check in. 100% recommend.
Jess L.
18 Feb 2017
REPORT
I have been going to Town and Country for about two years. Care is extremely affordable, the hours are flexible and convenient, and they always seem to find space in an emergency. There is always a ve...
I have been going to Town and Country for about two years. Care is extremely affordable, the hours are flexible and convenient, and they always seem to find space in an emergency. There is always a vet on call to answer questions, and the staff is extremely caring. They always make sure to call back the next day if you call in with a concern just to make sure everything is ok. This is hands down the best experience I have ever had with a veterinary office.
Ken Bosse
1 Feb 2017
REPORT
They always take the best care of our little pup. They also do great laser treatments for when she tore her ACL
elizabeth g. ferrell
30 Jan 2017
REPORT
they were very kind to pick my dog up from home and take him to be fixed thank to all staff
Suzanne Johnson
24 Jan 2017
REPORT
I've been bringing my dogs here for years. It's a far ride but I won't go anywhere else. All of the doctors are great and very patient. Extremely happy with Town & Country!!
Melonie Philbrick Byrnes
13 Jan 2017
REPORT
Never have had a complaint with the care our fur family of 3 , in the 15+ years we have been going here.Very attentive staff,caring and knowledgeable ! The whole family uses them for their fur friend...
Never have had a complaint with the care our fur family of 3 , in the 15+ years we have been going here.Very attentive staff,caring and knowledgeable ! The whole family uses them for their fur friends!
Carl Mandell
23 Dec 2016
REPORT
Dr. Block and staff provide a warm and friendly environment. We also appreciate that because of their size, Town And Country staff are able to know you as the owner and, of course, your pet. We appr...
Dr. Block and staff provide a warm and friendly environment. We also appreciate that because of their size, Town And Country staff are able to know you as the owner and, of course, your pet. We appreciate the the individualized service.
Kristin Labar-Slocki
12 Dec 2016
REPORT
Soo happy to be back at the practice (& Dr. Lisa) that took such great care of our "Stroodle" for years. He has been gone now for almost two years and we decided to add to our family buy rescuing "P...
Soo happy to be back at the practice (& Dr. Lisa) that took such great care of our "Stroodle" for years. He has been gone now for almost two years and we decided to add to our family buy rescuing "Peabody" - wouldn't have taken him anywhere else. Every single person in this office is spectacular.. they make you feel at home & respect your pet, as they would their own!
Jennifer Boucher
29 Nov 2016
REPORT
Everyone is always so nice to deal with. I have a Golden and a small mixed breed. They make time to get them in and fix whatever is going on. Over that past few weeks my mix has had multiple sick visi...
Everyone is always so nice to deal with. I have a Golden and a small mixed breed. They make time to get them in and fix whatever is going on. Over that past few weeks my mix has had multiple sick visits and they have been AWESOME with him. He's scared and they are so patient and sweet. Always recommend them when asked who the boys see. Thank you for keeping my guys happy and healthy.
Cathy Masse Michaud
26 Nov 2016
REPORT
I have been going here many years now. I met Dr Block through rescuing my english mastiff. He was in very bad shape but with her help and guidance we got him healthy. During this time I had 2 other do...
I have been going here many years now. I met Dr Block through rescuing my english mastiff. He was in very bad shape but with her help and guidance we got him healthy. During this time I had 2 other dogs and moved them to this vet location also because I could alway count on them . I have since moved about 45 mins to an hour away with traffic but alway so worth it . I always leave there with such a good feeling . They take their time and explain things and always answer all my questions (which sometimes can be a little crazy). While I would always see Dr block occasionally I would see one of the other vets, I now feel so comfortable seeing any of them . From the minute I walk in with the girls at the desk I feel kind of like family . I always recommend this place as it is the best around . Take a chance if you need a place because you certainty wont be disappointed. Cathy Michaud
Marah Block
30 Aug 2016
REPORT
Can't say enough good things about Dr. Block and her staff. They consistently go above and beyond. I wouldn't trust my fur baby with anyone else.
Eileen Sullivan
26 Aug 2016
REPORT
It is wonderful Ive most often see Dr. Block for my dogs, but they are all very sweet and thorough. They have the best interests of their patients in mind ! I'd recommend this office to any/everyone I...
It is wonderful Ive most often see Dr. Block for my dogs, but they are all very sweet and thorough. They have the best interests of their patients in mind ! I'd recommend this office to any/everyone I know. Eileen S.
Sean R.
11 Aug 2016
REPORT
Our family's dogs have gone here for the past decade or so, and we would highly recommend Dr. Block to anyone. The staff is kind and professional, and we enjoy the peace of mind that comes with confid...
Our family's dogs have gone here for the past decade or so, and we would highly recommend Dr. Block to anyone. The staff is kind and professional, and we enjoy the peace of mind that comes with confidence that our dogs get the best care possible, whether dealing with curable illnesses or managing chronic conditions.
Wolfsbane
2 Jul 2016
REPORT
Both my dog and I were very happy with the veterinarian and techs. They were honest and genuinely cared for the well being of my husky.
Tracy Z.
28 Jun 2016
REPORT
Town and Country offers the best veterinary services in the area. I have been coming here for 15 years. They are a caring and knowledgable team. I have had to call them for emergencies with both of my...
Town and Country offers the best veterinary services in the area. I have been coming here for 15 years. They are a caring and knowledgable team. I have had to call them for emergencies with both of my dogs. They immediately returned my calls and found services for me after hours that were tailored to my dogs needs. From puppy stage to end of life cycle, they provide amazing care for your animals. I would highly recommend Town and Country.
Nanette Tummers
11 May 2016
REPORT
They make time for you. I was able to get in without waiting when there was an emergency. They call you back right away. The Vet calls you with information. I have never had to wait for an appointment...
They make time for you. I was able to get in without waiting when there was an emergency. They call you back right away. The Vet calls you with information. I have never had to wait for an appointment. The staff is caring and professional. Thanks T&C
Christina S.
6 Apr 2016
REPORT
If you want to pay more for a la carte add ons without being told costs you will incur beforehand, this is the vet for you! Veterinary staff is knowledgeable and kind but billing and front office staf...
If you want to pay more for a la carte add ons without being told costs you will incur beforehand, this is the vet for you! Veterinary staff is knowledgeable and kind but billing and front office staff are rude and unapologetic for their poor communication with regard to cost. We called prior to a visit to inquire about price and were charged nearly double for what the vet decided to do above and beyond the exam WITHOUT mentioning that we were incurring costs with every add-on she decided we needed. NEVER AGAIN! When we called to politely explain that it would have been nice to know what additional procedures cost before the vet decided to do them without our knowledge, the office staff person was very rude and asked what we wanted her to do about it. We never asked for any compensation or even a partial refund and were just trying to provide helpful feedback. I can't stand it when businesses treat customers like they are a dime a dozen. Hope this review reaches the dozens that also don't like to be swindled and lied to!
Kathy B.
15 Feb 2016
REPORT
I have been going to Town and Country Vet Associates for over 14 years with all of my fur kids. The staff is always friendly. Willing to go the extra mile to help me. Dr. Block is a compassionate and...
I have been going to Town and Country Vet Associates for over 14 years with all of my fur kids. The staff is always friendly. Willing to go the extra mile to help me. Dr. Block is a compassionate and skilled vet. They have seen my kids through puppyhood to senior age- dealing with any illness from shots, diets up to cancer. Their primary concerns were always the welfare of my fur kids no matter what time of day or day of the week.Having these professional and compassionate people taking care of my brood makes pet ownership so much easier.
Kelly Breslin
5 Feb 2016
REPORT
I have been with this vet for years. Dr Derosa is by a mile the best vet i have ever met. She explains everything shots and why we need them and works with you. I have never waited in the waiting roo...
I have been with this vet for years. Dr Derosa is by a mile the best vet i have ever met. She explains everything shots and why we need them and works with you. I have never waited in the waiting room more then 2 minutes. I have even started my own personal journey into veterinary medicine because of not only my love for animals but how happy this staff is to help and even just see my children. (My pets). I cant wait to be that happy at my job. As an accredited Veterinary assistant now and still continuing my education people ask where to go for the best veterinary care the answer is always Town and Country veterinary associates!
Mandy Fisher
26 Jan 2016
REPORT
Dr. Block and the entire staff at Town & Country are truly wonderful. I have been seeing Dr. Block with my dog, Mika, for the past 14 years. I can't imagine going anywhere else. Everyone there show...
Dr. Block and the entire staff at Town & Country are truly wonderful. I have been seeing Dr. Block with my dog, Mika, for the past 14 years. I can't imagine going anywhere else. Everyone there shows true compassion, are complete animal lovers and provide the best in customer service. I highly recommend them for your pets/furry family members!
Mandy F.
26 Jan 2016
REPORT
Dr. Block and the entire staff at Town & Country are truly wonderful. I have been seeing Dr. Block with my dog, Mika, for the past 14 years. They are always there - good times and challenging times,...
Dr. Block and the entire staff at Town & Country are truly wonderful. I have been seeing Dr. Block with my dog, Mika, for the past 14 years. They are always there - good times and challenging times, injuries and routine check-ups. I can't imagine going anywhere else. Everyone there shows true compassion, are complete animal lovers and provide the best in customer service. I highly recommend them for your pets/furry family members!
Jessica B
21 Jan 2016
REPORT
The staff here is very friendly and welcoming. Dr. Lamontagne is excellent, and very knowledgeable. I'm so glad I chose this veterinary clinic.
Jen Dillon
2 Nov 2015
REPORT
I called for an appointment for a stray kitten I had found. The receptionist was friendly and understanding and booked me a same day appointment when no other office would. Check in was efficient and...
I called for an appointment for a stray kitten I had found. The receptionist was friendly and understanding and booked me a same day appointment when no other office would. Check in was efficient and my wait time was next to nothing. From the receptionist to the vet techs and the doctor they were very knowledgeable, friendly and addressed any and all concerns I had. Check out was quick, all medications were fully explained and gone over, and the total cost was totally reasonable. I will be here again and refer all of my friends and family to as well.
Jennifer Dillon
2 Nov 2015
REPORT
I called for an appointment for a stray kitten I had found. The receptionist was friendly and understanding and booked me a same day appointment when no other office would. Check in was efficient and...
I called for an appointment for a stray kitten I had found. The receptionist was friendly and understanding and booked me a same day appointment when no other office would. Check in was efficient and my wait time was next to nothing. From the receptionist to the vet techs and the doctor they were very knowledgeable, friendly and addressed any and all concerns I had. Check out was quick, all medications were fully explained and gone over, and the total cost was totally reasonable. I will be here again and refer all of my friends and family to as well.
Kara Sabatella
7 Sep 2015
REPORT
doctors kind and thorough.... never have to wait long to get care.... always make room for an appt if its needed right away
Cassie Perrett
7 Aug 2015
REPORT
We have had 3 dogs as patients here. One has passed on due to old age and they were so caring and loving with him. We have 2 dogs currently under their care and I will never go anywhere else! They ...
We have had 3 dogs as patients here. One has passed on due to old age and they were so caring and loving with him. We have 2 dogs currently under their care and I will never go anywhere else! They care about their patients and their humans. They answer all our questions (even ridiculous ones) and they take the time to make sure your pets are getting the best care.
Wendy Weiss Videll
23 Apr 2015
REPORT
We wanted to say thank you to Dr Ludlow and the entire staff. You really showed what compassionate care is all about. We were there today for an emergency with our 5 year old puggle, Milo. He was seiz...
We wanted to say thank you to Dr Ludlow and the entire staff. You really showed what compassionate care is all about. We were there today for an emergency with our 5 year old puggle, Milo. He was seizing and you took care of him and did the best you could. Words cannot express our gratitude to you. While our hearts are broken, you helped us to know we made the right decision
Gordon H.
9 Dec 2014
REPORT
Our dog required immediate attention and was given an appointment thirty minutes after call. We were brought in with zero wait. Dr was very knowledgeable and took time going over all options. This wa...
Our dog required immediate attention and was given an appointment thirty minutes after call. We were brought in with zero wait. Dr was very knowledgeable and took time going over all options. This was a first rate practice that should be copied by human medical practices.
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(860) 645-1700
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
07:30AM-18:00PM
Wednesday
Wed
07:30AM-18:00PM
Thursday
Thu
08:00AM-19:00PM
Friday
Fri
07:30AM-18:00PM
Saturday
Sat
08:00AM-12:00PM
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Town and Country Veterinary Associates
Vernon, Connecticut
Business Hours
Monday
08:00AM-18:00PM
Tuesday
07:30AM-18:00PM
Wednesday
07:30AM-18:00PM
Thursday
08:00AM-19:00PM
Friday
07:30AM-18:00PM
Saturday
08:00AM-12:00PM
Popular Hours
Closed on Sunday
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Reviews
Joe
14 Apr 2022
Very money oriented. I was bringing my 12 yr old dog in for end of life decisions. All I can remember is Dr. Block (I think that was her name) saying THREE TIMES to make sure I pay at the front door...
Very money oriented. I was bringing my 12 yr old dog in for end of life decisions. All I can remember is Dr. Block (I think that was her name) saying THREE TIMES to make sure I pay at the front door. I get it…people are emotional and forget to pay but…REALLY????
Harry E.
15 Mar 2019
Great people, great doctors. Just fantastic all the way around. They don't make you wait, the facilities are spotless. The staff is friendly, knowledgeable and their love of animals is evident. Prici...
Great people, great doctors. Just fantastic all the way around. They don't make you wait, the facilities are spotless. The staff is friendly, knowledgeable and their love of animals is evident. Pricing is reasonable.
Ayla F.
24 Feb 2019
Awful money hungry office . No compassion for your pet. Pepper had never been to a vets office. She was nervous . I told the vet tech and vet beforehand that she goes on walks but has never been insid...
Awful money hungry office . No compassion for your pet. Pepper had never been to a vets office. She was nervous . I told the vet tech and vet beforehand that she goes on walks but has never been inside someone else's home let alone a vet office smelling a bunch of other dog smells. They held her down to the point where she had broken blood vessels in her eyes. The vet made a condescending remark about getting my dog some training classes which I told her she is perfectly well behaved at home she's just scared and she just rattled off a bunch of other unnecessary things for Pepper when I went in there just to ask about having her spayed. She also told me to get pet insurance because it's only going to get worse. This visit cost over 200$ for my dog to be traumatized and her eyes a bloody mess for over a week. Then I receive a other bill for 20$ in the mail. I emailed them saying they made an error I paid for everything done day of. I also expressed I was unhappy with my visit. They asked why I felt that way so I emailed them that I felt my dog was handled improperly. Never received an email back they then sent my 20$ bill to collections?? Absolutely absurd. If you forgot to add French fries on a bill at a restaurant you wouldn't bill their credit card a month later for them. Horrible experience and insanely over priced. Quoted near 300$ for the spay and got it done at East Hartford clinic for 140$ and the vet tech sat on the floor with Pepper and pet her until she was calm. Dr Anderson at Vernon Town and country does not belong in her practice. On top of that they ran my card for an extra 3$ for no reason.
Delanea D.
26 Nov 2018
I've been coming to this vet for 20+ years and love the doctors and staff. They are compassionate and experts in their field. Highly recommend! They treat your fur babies like family!
Nanette T.
8 Sep 2018
Thank you Town and Country Vet. Your care and help with my aging pet was exemplar. Everyone in this office cares about and treats with respect. Some of the hardest moments ever, saying good bye to my ...
Thank you Town and Country Vet. Your care and help with my aging pet was exemplar. Everyone in this office cares about and treats with respect. Some of the hardest moments ever, saying good bye to my best friend, we're spent here and I can't say it enough- thank you. Ask questions- this practice will work with you.
Cyndi Smith
23 Jun 2018
My friend was fostering my dog roxy and boy she stole them from me took them to amy anderson and she had there shots done and my roxy fixed whos a show dog with out proof of ownership. Now im going af...
My friend was fostering my dog roxy and boy she stole them from me took them to amy anderson and she had there shots done and my roxy fixed whos a show dog with out proof of ownership. Now im going after te vet in court for fixing my show dachshund i had my right to have my dog not be fixed taken from me and that isnt right i wouldnt send a gold fish to you i will see you in court
Christine Fournier
21 Jun 2018
Wonderful Doctors and support staff. The entire team is knowledgeable, pleasant and truly care about your furry family member. Highly recommend!
Eli Bowman
21 Jun 2018
Great place to take your pets. We've been taking ours here for years. Everyone is always friendly and very knowledgeable. Highly recommend.
Susan H.
26 May 2018
We were very happy in the past 10 years bringing our pets to this veterinary, but not so much now. We would see Dr DeRosa. She was very knowledgable and great with our cat. But since she left things h...
We were very happy in the past 10 years bringing our pets to this veterinary, but not so much now. We would see Dr DeRosa. She was very knowledgable and great with our cat. But since she left things have changed. The tech they have does not know how to take blood. Last visit it took her 2 times and this visit it took her three times to draw blood for a test. We are considering looking for another vet, even considering traveling to Dr DeRosa in Newington.
Edward Reilly
10 Apr 2018
Dr. Block and her staff are the best. I think she was named Vet of the year in Connecticut. Very professional and compassionate.
Jen Churchill
8 Mar 2018
Wonderful from walking through the door to leaving. Wonderful attention and caring place!
2016r6 860
5 Mar 2018
Best vet around I been going here for over 10years now. Staff is allways nice. The d.rs are Very knowledgeable and helpful and gives you the best advice and dose the best treatment they can
Vin Kowalczyk
28 Feb 2018
Incredibly caring and competent staff. I've been taking my pets since I've moved to Vernon (a little over 5 years) and have had nothing but wonderful experiences. They are attentive, organized, and ev...
Incredibly caring and competent staff. I've been taking my pets since I've moved to Vernon (a little over 5 years) and have had nothing but wonderful experiences. They are attentive, organized, and every last one is friendly and sweet. I can't recommend Town & Country enough.
Joy Parrott
20 Feb 2018
So many people posting 5 stars haha. This is a BUSINESS. I took my dog in with a skin mass that was actively bleeding and the vet tried to pull it off thinking it was a tick. My dog has never had a ti...
So many people posting 5 stars haha. This is a BUSINESS. I took my dog in with a skin mass that was actively bleeding and the vet tried to pull it off thinking it was a tick. My dog has never had a tick,ever. The other dog in my home would not leave the cyst alone,I knew in my mind that it was more than just a growth. Took him took bolton vet and wasn't charged for them removing it (this vet was going to charge 300+ dollars) turns out it was stage 2 melanoma by biopsy. Had to have surgery around cyst to make sure surrounding skin was healthy.
I told the vet at town&country he gets a highly effective flea,misquito and tick pill,yet she tried pulling it anyway..which bled all over my carpet. Took to bolton next day,they took great care of him and I'll stick with Bolton vet.
Kathleen Glidden
24 Jul 2017
I am new to this facility But I can truly say in The few times that I have taken my pets there, I have received the best quality care , My pets have received good care from other places but this o...
I am new to this facility But I can truly say in The few times that I have taken my pets there, I have received the best quality care , My pets have received good care from other places but this one is a step above Them all ♥️ Thank you to all the staff 🐾
Hope Fargis
4 Jul 2017
Came here with our 14yr old Cockapoo. The staff, techs and veterinarians were all super helpful and very nice. They took good care of our poochie.
Kerry C.
8 Jun 2017
I sent an email requesting an appox cost for checkup and xray and have not heard from anyone, also looking for a new vet, guess they lost my business.
Shari Thibeault Worthington
18 Apr 2017
I've been bringing my pets to Town & Country for over 15 years. Their dog and cat care is wonderful. A very clean facility, with kind, knowledgable, wonderful staff and doctors. All our pets have been...
I've been bringing my pets to Town & Country for over 15 years. Their dog and cat care is wonderful. A very clean facility, with kind, knowledgable, wonderful staff and doctors. All our pets have been very happy here.
Amy R.
25 Mar 2017
We have had pets as patients of this practice for 19 years. Through the loss of one pet to keeping our 19 year old cat feeling like a spring....well, maybe summer.....chicken, they've been by our sid...
We have had pets as patients of this practice for 19 years. Through the loss of one pet to keeping our 19 year old cat feeling like a spring....well, maybe summer.....chicken, they've been by our side in a caring, compassionate, professional manner.
Tracey Bruyette
4 Mar 2017
Even though we had to visit for a heartbreaking reason, Dr DeRosa and staff were the best. I will always take my fur family here. I can't thank them enough for their kind treatment and sincere love th...
Even though we had to visit for a heartbreaking reason, Dr DeRosa and staff were the best. I will always take my fur family here. I can't thank them enough for their kind treatment and sincere love they showed our baby, Harley.
Talea Cornelius
18 Feb 2017
This is hands down the best experience I have ever had with a veterinary office. It is affordable, the staff is helpful and kind, and I can always get an appointment if needed. They are responsive whe...
This is hands down the best experience I have ever had with a veterinary office. It is affordable, the staff is helpful and kind, and I can always get an appointment if needed. They are responsive when I call with concerns, and go out of their way to call back the next day and check in. 100% recommend.
Jess L.
18 Feb 2017
I have been going to Town and Country for about two years. Care is extremely affordable, the hours are flexible and convenient, and they always seem to find space in an emergency. There is always a ve...
I have been going to Town and Country for about two years. Care is extremely affordable, the hours are flexible and convenient, and they always seem to find space in an emergency. There is always a vet on call to answer questions, and the staff is extremely caring. They always make sure to call back the next day if you call in with a concern just to make sure everything is ok. This is hands down the best experience I have ever had with a veterinary office.
Ken Bosse
1 Feb 2017
They always take the best care of our little pup. They also do great laser treatments for when she tore her ACL
elizabeth g. ferrell
30 Jan 2017
they were very kind to pick my dog up from home and take him to be fixed thank to all staff
Suzanne Johnson
24 Jan 2017
I've been bringing my dogs here for years. It's a far ride but I won't go anywhere else. All of the doctors are great and very patient. Extremely happy with Town & Country!!
Melonie Philbrick Byrnes
13 Jan 2017
Never have had a complaint with the care our fur family of 3 , in the 15+ years we have been going here.Very attentive staff,caring and knowledgeable ! The whole family uses them for their fur friend...
Never have had a complaint with the care our fur family of 3 , in the 15+ years we have been going here.Very attentive staff,caring and knowledgeable ! The whole family uses them for their fur friends!
Carl Mandell
23 Dec 2016
Dr. Block and staff provide a warm and friendly environment. We also appreciate that because of their size, Town And Country staff are able to know you as the owner and, of course, your pet. We appr...
Dr. Block and staff provide a warm and friendly environment. We also appreciate that because of their size, Town And Country staff are able to know you as the owner and, of course, your pet. We appreciate the the individualized service.
Kristin Labar-Slocki
12 Dec 2016
Soo happy to be back at the practice (& Dr. Lisa) that took such great care of our "Stroodle" for years. He has been gone now for almost two years and we decided to add to our family buy rescuing "P...
Soo happy to be back at the practice (& Dr. Lisa) that took such great care of our "Stroodle" for years. He has been gone now for almost two years and we decided to add to our family buy rescuing "Peabody" - wouldn't have taken him anywhere else. Every single person in this office is spectacular.. they make you feel at home & respect your pet, as they would their own!
Jennifer Boucher
29 Nov 2016
Everyone is always so nice to deal with. I have a Golden and a small mixed breed. They make time to get them in and fix whatever is going on. Over that past few weeks my mix has had multiple sick visi...
Everyone is always so nice to deal with. I have a Golden and a small mixed breed. They make time to get them in and fix whatever is going on. Over that past few weeks my mix has had multiple sick visits and they have been AWESOME with him. He's scared and they are so patient and sweet. Always recommend them when asked who the boys see. Thank you for keeping my guys happy and healthy.
Cathy Masse Michaud
26 Nov 2016
I have been going here many years now. I met Dr Block through rescuing my english mastiff. He was in very bad shape but with her help and guidance we got him healthy. During this time I had 2 other do...
I have been going here many years now. I met Dr Block through rescuing my english mastiff. He was in very bad shape but with her help and guidance we got him healthy. During this time I had 2 other dogs and moved them to this vet location also because I could alway count on them . I have since moved about 45 mins to an hour away with traffic but alway so worth it . I always leave there with such a good feeling . They take their time and explain things and always answer all my questions (which sometimes can be a little crazy). While I would always see Dr block occasionally I would see one of the other vets, I now feel so comfortable seeing any of them . From the minute I walk in with the girls at the desk I feel kind of like family . I always recommend this place as it is the best around . Take a chance if you need a place because you certainty wont be disappointed. Cathy Michaud
Marah Block
30 Aug 2016
Can't say enough good things about Dr. Block and her staff. They consistently go above and beyond. I wouldn't trust my fur baby with anyone else.
Eileen Sullivan
26 Aug 2016
It is wonderful Ive most often see Dr. Block for my dogs, but they are all very sweet and thorough. They have the best interests of their patients in mind ! I'd recommend this office to any/everyone I...
It is wonderful Ive most often see Dr. Block for my dogs, but they are all very sweet and thorough. They have the best interests of their patients in mind ! I'd recommend this office to any/everyone I know. Eileen S.
Sean R.
11 Aug 2016
Our family's dogs have gone here for the past decade or so, and we would highly recommend Dr. Block to anyone. The staff is kind and professional, and we enjoy the peace of mind that comes with confid...
Our family's dogs have gone here for the past decade or so, and we would highly recommend Dr. Block to anyone. The staff is kind and professional, and we enjoy the peace of mind that comes with confidence that our dogs get the best care possible, whether dealing with curable illnesses or managing chronic conditions.
Wolfsbane
2 Jul 2016
Both my dog and I were very happy with the veterinarian and techs. They were honest and genuinely cared for the well being of my husky.
Tracy Z.
28 Jun 2016
Town and Country offers the best veterinary services in the area. I have been coming here for 15 years. They are a caring and knowledgable team. I have had to call them for emergencies with both of my...
Town and Country offers the best veterinary services in the area. I have been coming here for 15 years. They are a caring and knowledgable team. I have had to call them for emergencies with both of my dogs. They immediately returned my calls and found services for me after hours that were tailored to my dogs needs. From puppy stage to end of life cycle, they provide amazing care for your animals. I would highly recommend Town and Country.
Nanette Tummers
11 May 2016
They make time for you. I was able to get in without waiting when there was an emergency. They call you back right away. The Vet calls you with information. I have never had to wait for an appointment...
They make time for you. I was able to get in without waiting when there was an emergency. They call you back right away. The Vet calls you with information. I have never had to wait for an appointment. The staff is caring and professional. Thanks T&C
Christina S.
6 Apr 2016
If you want to pay more for a la carte add ons without being told costs you will incur beforehand, this is the vet for you! Veterinary staff is knowledgeable and kind but billing and front office staf...
If you want to pay more for a la carte add ons without being told costs you will incur beforehand, this is the vet for you! Veterinary staff is knowledgeable and kind but billing and front office staff are rude and unapologetic for their poor communication with regard to cost. We called prior to a visit to inquire about price and were charged nearly double for what the vet decided to do above and beyond the exam WITHOUT mentioning that we were incurring costs with every add-on she decided we needed. NEVER AGAIN! When we called to politely explain that it would have been nice to know what additional procedures cost before the vet decided to do them without our knowledge, the office staff person was very rude and asked what we wanted her to do about it. We never asked for any compensation or even a partial refund and were just trying to provide helpful feedback. I can't stand it when businesses treat customers like they are a dime a dozen. Hope this review reaches the dozens that also don't like to be swindled and lied to!
Kathy B.
15 Feb 2016
I have been going to Town and Country Vet Associates for over 14 years with all of my fur kids. The staff is always friendly. Willing to go the extra mile to help me. Dr. Block is a compassionate and...
I have been going to Town and Country Vet Associates for over 14 years with all of my fur kids. The staff is always friendly. Willing to go the extra mile to help me. Dr. Block is a compassionate and skilled vet. They have seen my kids through puppyhood to senior age- dealing with any illness from shots, diets up to cancer. Their primary concerns were always the welfare of my fur kids no matter what time of day or day of the week.Having these professional and compassionate people taking care of my brood makes pet ownership so much easier.
Kelly Breslin
5 Feb 2016
I have been with this vet for years. Dr Derosa is by a mile the best vet i have ever met. She explains everything shots and why we need them and works with you. I have never waited in the waiting roo...
I have been with this vet for years. Dr Derosa is by a mile the best vet i have ever met. She explains everything shots and why we need them and works with you. I have never waited in the waiting room more then 2 minutes. I have even started my own personal journey into veterinary medicine because of not only my love for animals but how happy this staff is to help and even just see my children. (My pets). I cant wait to be that happy at my job. As an accredited Veterinary assistant now and still continuing my education people ask where to go for the best veterinary care the answer is always Town and Country veterinary associates!
Mandy Fisher
26 Jan 2016
Dr. Block and the entire staff at Town & Country are truly wonderful. I have been seeing Dr. Block with my dog, Mika, for the past 14 years. I can't imagine going anywhere else. Everyone there show...
Dr. Block and the entire staff at Town & Country are truly wonderful. I have been seeing Dr. Block with my dog, Mika, for the past 14 years. I can't imagine going anywhere else. Everyone there shows true compassion, are complete animal lovers and provide the best in customer service. I highly recommend them for your pets/furry family members!
Mandy F.
26 Jan 2016
Dr. Block and the entire staff at Town & Country are truly wonderful. I have been seeing Dr. Block with my dog, Mika, for the past 14 years. They are always there - good times and challenging times,...
Dr. Block and the entire staff at Town & Country are truly wonderful. I have been seeing Dr. Block with my dog, Mika, for the past 14 years. They are always there - good times and challenging times, injuries and routine check-ups. I can't imagine going anywhere else. Everyone there shows true compassion, are complete animal lovers and provide the best in customer service. I highly recommend them for your pets/furry family members!
Jessica B
21 Jan 2016
The staff here is very friendly and welcoming. Dr. Lamontagne is excellent, and very knowledgeable. I'm so glad I chose this veterinary clinic.
Jen Dillon
2 Nov 2015
I called for an appointment for a stray kitten I had found. The receptionist was friendly and understanding and booked me a same day appointment when no other office would. Check in was efficient and...
I called for an appointment for a stray kitten I had found. The receptionist was friendly and understanding and booked me a same day appointment when no other office would. Check in was efficient and my wait time was next to nothing. From the receptionist to the vet techs and the doctor they were very knowledgeable, friendly and addressed any and all concerns I had. Check out was quick, all medications were fully explained and gone over, and the total cost was totally reasonable. I will be here again and refer all of my friends and family to as well.
Jennifer Dillon
2 Nov 2015
I called for an appointment for a stray kitten I had found. The receptionist was friendly and understanding and booked me a same day appointment when no other office would. Check in was efficient and...
I called for an appointment for a stray kitten I had found. The receptionist was friendly and understanding and booked me a same day appointment when no other office would. Check in was efficient and my wait time was next to nothing. From the receptionist to the vet techs and the doctor they were very knowledgeable, friendly and addressed any and all concerns I had. Check out was quick, all medications were fully explained and gone over, and the total cost was totally reasonable. I will be here again and refer all of my friends and family to as well.
Kara Sabatella
7 Sep 2015
doctors kind and thorough.... never have to wait long to get care.... always make room for an appt if its needed right away
Cassie Perrett
7 Aug 2015
We have had 3 dogs as patients here. One has passed on due to old age and they were so caring and loving with him. We have 2 dogs currently under their care and I will never go anywhere else! They ...
We have had 3 dogs as patients here. One has passed on due to old age and they were so caring and loving with him. We have 2 dogs currently under their care and I will never go anywhere else! They care about their patients and their humans. They answer all our questions (even ridiculous ones) and they take the time to make sure your pets are getting the best care.
Wendy Weiss Videll
23 Apr 2015
We wanted to say thank you to Dr Ludlow and the entire staff. You really showed what compassionate care is all about. We were there today for an emergency with our 5 year old puggle, Milo. He was seiz...
We wanted to say thank you to Dr Ludlow and the entire staff. You really showed what compassionate care is all about. We were there today for an emergency with our 5 year old puggle, Milo. He was seizing and you took care of him and did the best you could. Words cannot express our gratitude to you. While our hearts are broken, you helped us to know we made the right decision
Gordon H.
9 Dec 2014
Our dog required immediate attention and was given an appointment thirty minutes after call. We were brought in with zero wait. Dr was very knowledgeable and took time going over all options. This wa...
Our dog required immediate attention and was given an appointment thirty minutes after call. We were brought in with zero wait. Dr was very knowledgeable and took time going over all options. This was a first rate practice that should be copied by human medical practices.
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