Yalesville Veterinary Hospital

Found a baby bird maybe 3 days old, and I called soooo many places that wouldn't take the poor thing in, until I finally was referred here and after asking if they had someone there to rehab the baby, they told me yes and to come right in. So grateful that there's still people who care enough, even if it's just for a small baby bird. Read Less

Our dog was attacked by a pit bull and we brought her to the hospital. She was attended to immediately.  Her care team were accessible and routinely updated us. She was referred to New Haven hospital for an ophthalmologist consult due to her eye protruding out of the socket. I was grateful to all there for their compassion and attention to our Minnie. Read Less

Without a Doubt the best experience I've ever had in my life I've had two of my dogs come here and have been treated fantastically they have tremendous customer service and they're fantastic with my dogs and that's the best part and on two occasions I had emergencies which they fully came in all geared up ready to rock and roll like I just went into the emergency room at a human hospital and they took care of my dogs and they worked with me they're fantastic I love them thank you very much to them I've been coming here by the way for about 10 years and I couldn't imagine ever going to another place in my lifetime for any reason in fact if they ever closed up I would feel completely lost when it came to where I would go or what I would do with medical care to my animals Read Less

They have a very pleasant there ,it's very clean, animals are treated with respect and so are you. The cats were well taken care of. And even when my cat died last year they had great sympathy and they gave a paw print of my cat I still have. Read Less

They didn’t find the ear mites in my kitten, which I pointed out and was dismissed. They also didn’t pick up on the fact that my female kitten had a tape worm. They said she weighed 2lbs less than her brother (same age) and we gave them fecal samples. Which apparently they didn’t bother to run tests on. We brought them to traits every animal matters cat truck for neutering and spade (significantly cheaper and great service!) about a month later and they found both these problems! If I bring my kittens to a vet for a health check up I expect them to actually check the health of my kittens! Not to mention that their services weren’t cheap for not even diagnosing their problems. I have no other animals so I’m certain the problems did not occur between the two vet visits. I will not be returning. Read Less

If you have financial hardships do not come here. Very little compassion for those who don't have thousands to spend on their animal. Tried to work something out with the hospital manager and was told prices are what they are. Too many options for a more affordable price out there. Read Less

I think that Yalesville veterinary hospital is the best. They take wonderful care of my six-year-old German Shepherd. She just went for her annual physical and they demonstrated efficiency, professionalism and genuine care and concern for both my dog and me. Dr. Saravis is especially sensitive to my dogs past history of trauma. Her calm and gentle demeanor go along way! Read Less

I have been coming here on and off for the last 15 years and 5 or so dogs. The doctors are caring and their end of life service is excellent. They are not inexpensive though and it's important to be aware of that. But this is a case of getting what you pay for, definitely. Read Less

Yalesville Veterinary Hospital is a wonderful place to bring your pets.  The Vets, Techs and staff are all great people and I always feel welcomed when I go there.  They provide the highest level of care I've seen in quite some time.  Just remember, folks, you get what you pay for I'm the type of person that'll do anything for my furry companions and that means doing the 'right' thing.  My pets are my family and I want to provide my pets with the same level of care I want for myself, and that's why I take them to Yalesville Veterinary Hospital. Read Less

Just called for the very first time to see how much all the important shots that a 2yr dog would need and the woman that answered the phone had no idea what i was saying!!!!! Really?!?!? You work at a veterinary hospital and you do not know what the important shots are?!?! Rabies and Distemper shots are usaully really important for dogs to have and she had no clue Read Less

I love the staff here! Peanut was groomed there on Tuesday. He looks fabulous! Thank you for the wonderful job. He won't be going anywhere else to be groomed again, not only do they excel in veterinary care, but also in grooming. Read Less

I have had several Vets in my years of having a pet. But by far this place is the best. My Dog is not always easy but everyone there helps and calms her down. Dr. Lisa you are amazing with Darla Steve and I thank-you for taking her on as your patient. And all the Tech's thank-you for caring and loving Miss Darla D. Read Less

I switched to Yalesville when I adopted my new puppy last year because they came highly recommended by several friends. Paid $75 for "free" shots for life then realized that the covered shots were only a few dollars so $75 would most likely be more than paying per shot. The next visit I waited 1 hour and 45 minutes to be seen because the secretary forgot to mark that I had arrived in the computer. Then they gave me weight based medication based on an outdated weight for my pup, I didn't realize this until I got home and went to dose him thankfully I read the entire panthlet before I gave it to him. The final straw was when I had discussed with the Doctor that because we were getting his required shot free for life I would like to pay for all other vaccinations available. Several months later I went to enroll him in a doggie daycare that requires k9 influenza vaccinations but the paperwork faxed over didn't show that he had been given a flu shot. Both the girl who answered the phone and the manager on duty when a called were rude and unapologetic. They promised another manager would call me then next day to make it right but that was 3 days ago now. Never Again! Read Less

I switched to Yalesville when I adopted my new puppy last year because they came highly recommended by several friends. Paid $75 for "free" shots for life then realized that the covered shots were only a few dollars so $75 would most likely be more than paying per shot. The next visit I waited 1 hour and 45 minutes to be seen because the secretary forgot to mark that I had arrived in the computer. Then they gave me weight based medication based on an outdated weight for my pup, I didn't realize this until I got home and went to dose him thankfully I read the entire panthlet before I gave it to him. The final straw was when I had discussed with the Doctor that because we were getting his required shot free for life I would like to pay for all other vaccinations available. Several months later I went to enroll him in a doggie daycare that requires k9 influenza vaccinations but the paperwork faxed over didn't show that he had been given a flu shot. Both the girl who answered the phone and the manager on duty when a called were rude and unapologetic. They promised another manager would call me then next day to make it right but that was 3 days ago now. Never Again!Read Less

Love the vets and the techs that our dogs have seen and we've talked to. I cannot say the same about the receptionists. It's completely frustrating and annoying to be given a date/time then receive phone calls or texts as reminders for the wrong date and time. And then when we try to go at the original or even the new date/time appointment, they can't find us because it's yet under a totally different date and time. I just don't understand what the problem is... it's almost 2017 people. This has happened literally every single time we make an appointment, and it's more often than I would like.Recently, our dog needed surgery and we went to drop off at 7:30am before work, and so did a ton of other people already lined up to drop their animal off. Didn't leave until almost 8, especially just for a drop off. Not okay... Probably because of their scheduling.I almost don't even want to come back because of this annoyance. I wouldn't accept it from my own doctor why would I my vet? Read Less

Thank you for being there for me and my family on this Sunday afternoon. My precious cat fluffy passed away early this morning. I called up and the girl which I talked to on the phone was so very nice, and caring. I am so greatful for them in a time of need. Our pets are family! Read Less

We are very impressed with the veterinary hospital staff, facilities and professional care. As soon as we had our first visit I posted a review on my Facebook page and told all of our family and friends to come here....Great experience, Great staff...we would never change or go anywhere else! Read Less

We have been going here for over 20 yrs. Through out the years we have brought in 4 dogs and 2 cats.  Our first 2 dogs was Pebbles and Razzler.  Pebbles at age 14 became very ill very fast from cancer.  A few years later Razzler also became very sick very fast from cancer.  Razzler will always be remembered by the staff and vets there because he was such a goofy, clumsy puppy. One time Dr. Kostolitz saw him and he played so hard he broke the dr's glasses, lol.  Then a few years later our cat Tina became very ill and we had to say goodbye.  much more recently we had to say goodbye to my 21 year old cat Tinker.  Dr Seravjis was so wonderful and helpful during this time and all the other times as well.  I was never rushed, ignored, poached for money quickly as I was grieving.  They new and understood and some even felt our pain.     There are a few doctors there that I refuse to see again because of the way they treated me and my babies.  I will only see Dr. Seravjis.  She is absolutely so compassionate and gentle and caring.  She takes all the time she needs to help you through whatever your going through.  She listens to us and helps us in any way she can.  I have had no problems with the staff either.  Since we have been going there they have always been so helpful in making payment arrangements with us, weather it is $50 or $3,000.     There are some issue's there, but that is everywhere. No company or person are perfect.  For me though, I believe some of the vets need to learn some serious bed side manors. I won't specify, this is why I only see Dr. Seravijs, (who's name I am probably butchering).  My biggest issue/concern is the cost.  When the office was just a little house the prices were lower and comparable to other vets.  Now that it is so large the prices have gone up significantly. My most recent visit with both of my dogs, one for her yearly visit and shots (she is in the plan for free shots for life), and my other dog needed to get bloodwork to make sure the meds she is on isn't causing any problems with her organs, and just a quick checkup to make sure her surgery on her knee was good and her other knee was fine. She did find that her hips now have issue's, more than likely arthritis as she has that in her back already.  I almost fell over when I went to pay. $345.00!!  I'm sorry Yalesville but that price was insane.  I know you had to up the prices to pay for all the new stuff and building you guys have now but at what cost to your patients.  I can tell you right now that if my dogs need to get their yearly exam I push it off as long as I can due to finances.  I was blind sided this last time.  We really like our vet, and the people that work there, but if my husband or I lost our job we would have to call other vets and check out the prices.  I have been paying this high cost only because we love Dr. Seravjis, if she left we probably would to. Read Less

Just took my cat Gypsy here. The staff were all so good. They helped soothe her in the waiting room. Allowed us to see the vet quickly. The veterinary staff were fantastic with her. And they gave me all the information I needed. Thank you so much again and I will recommend you to pet owners in the future. Read Less

I have had nothing but good experiences with the doctors and the care of my two dogs. My older dog started having incontinence problems after some blood work and X-rays it was found she had stomach cancer. My doctor told me they have operated in the past p, but would not recommend it as it does not have a good success rate. She could have told me to do it and I would have,but she was honest, and did not try to put the dog through something that would not help. When she passed this vet was very kind to me and my family. She also that's my other dog that has a lot of medical problems. During her initial treatment she would call me every day to check up on her.  As far as care is concerned. I am very happy with the vets and staff. My only complaint is that the appointments are so expensive. Read Less

My beloved Depeche passed away early Sunday morning. She had osteosarcoma, an evil bone cancer. Her pain was out of control; she would have had but a few horrible days had we not agreed with the emergency vet's recommendation to euthanise. I stopped by Yalesville Animal Hosp Monday to donate a couple of items that another dog owner can use post amputation. The love and care every-single person working there has shown to Depeche, Alevie, Piccolina, our other dogs, and now to me, and my daughter has been incredible. Depeche's vet, Dr Lisa Saravis, called me early this morning. She said that she loved Depeche, and that we made the right decision. That if she was her dog, she'd have done the same thing. That we have nothing about which to feel guilty, and she knows how much we love our dogs. The receptionist came out and hugged me when I arrived. She had tears in her eyes. We cannot adequately express our gratitude. If I were to name each person who'd gone out of his/ her way, if have to name every-single one there. I don't know how we'd have made it through this summer workout their love and support. This practice doesn't just care for pets; they care for the owners of those pets, too.Read Less

Yalesville Veterinary Hospital lacks compassion for our furry loved ones. In my experience, they also care more about taking your money than taking care of your pet. My cat developed acute pancreatitis (three months after switching to a prescription food *they* recommended) and I literally spent nearly $2,500 attempting to keep her alive; saying yes to every recommendation because they gave me hope. Sadly, her organs were failing and I had to put her down because she was in pain. I was asked if I wanted her cremated THREE times *right in front of my dying cat* before she was put down. Is this appropriate while the pet is alive and the owner is crying? To add frosting to the cake, I recently went to a shelter to adopt a new cat. They shelter contacted YVH to approve me as an appropriate owner. YVH gave me a bad recommendation because I didn't give my previous cat her rabies shot this year (she was indoor only, not exposed to other cats AND had other health concerns during the two times I took her in 6 months).I ended up being approved from all my other positive recommendations and previous veterinary office (I only switched to YVH because I moved two hours away), but needless to say I'm never going back there with my new precious cat. Read Less

I'm bitterly disappointed. I called requesting help with my elderly cat that is at the end of life. I was put on hold for an incredibly long time without anyone picking up the phone. I was finally transferred to a voice mail box. I left my name and number but never received a call back. Worse yet, I'm a customer!  If an animal hospitals staff can't handle an end of life call then in my estimation they are not a place I want to take my pets. Read Less

I really have mixed reviews about Yalesville. I have several pets, and my 8 yr old GSD was going to Yalesville simply out of convenience. My parents are elderly and my mother weighs literally 100 lbs. My 120 lb GSD drags her everywhere and get's excited, so I need to take him to all apts. He is a big boy. We did enroll in their "vaccinations for life program" which actually is a decent 1 time price for each year's injections. Some are not covered, but nonetheless decent. I have seen several vet's in the practice, and none of them wow'ed me was Dr. Frank Kostolitz. Every time we went for an exam, he took the time and patience to help us through any issues my dog was having. He even took out a book once, and showed us different type of skin infections (which my dog had at the time) and which my dog had and which others there were. We ended up never having any issues w/ Dr. K and he was always pleasant.I agree w/ other posters that say this place is like a car dealership. They do massive quantities of appointments, and they end up making you wait FOREVER to be seen. Every time I go, I wait at least 10 minutes in the waiting room, and another 20 in the room itself for the dr to come in after the vet tech is finished. I also do not like how they do not secure their computers after each use. I know this is not HIPPA for humans, but a little discretion and privacy for other pet owners is important. They leave the screen on and you can see the owners name, the pets name, and what time they are there. I could have rummaged through everything on there if I wanted to (this is just an observation.)My main concern came a few years ago when I rescued my 5 yr old Lab/Boxer mix named Flash. He was rescued from Tennessee and came w/ a very bad cough after only having him for 2 days. He was only 12 weeks old. We took him to Yalesville since they did not yet remodel and I at this point never had an issue w/ them before. We get there and they tell us that he was very sick, and not looking well for chances of survival. They did not call me to update me while he was there, and when I did call it felt like I was inconveniencing them to check up on him. We go from "dire straights" and that he was "hour by hour" and he was on a machine to help his breathing. We end up being so concerned and worried our brand new pup was going to die.The next day, we get a call early in the morning that Flash was doing better, and good enough to take home. I do not know where a dog goes from "critical" to "hey come pick him up" only 8 hours later. I guess that really put me off. Made me feel like they told me he was sicker than he was, in order to get an overnight stay out of it (and my credit card). The bill was over $800. I do not care about the money it costs to get my baby healthy, but it was very off putting to me.I am much happier at my new vet (I won't mention that here but you can look in my reviews) and I have brought my GSD to a new vet. Read Less

Incredibly expensive and rude. I took my sick puppy there twice and both times it was all about the money. They took my dog to the back because he was dehydrated and wouldn't drink water and came back out with a list of expenses and methods for payments without even telling me what was wrong with my dog. If there was a closer better option I would not hesitate to make a change. Read Less

Yalesville Veterinary Hospital saved my kitty! I moved into the area recently and did not have a vet yet, and my kitty had a medical emergency. After taking him right in after we came in the door, the doctors and staff called me 3x a day with updates, and even let me come visit every day. They never made me feel like it was a hassle that I was checking up on my kitty and they remembered who we were the moment we came in the door. They were very open to any questions we had about tests and treatment and encouraged us to call them at any time with questions no matter how small. My kitty is making a great recovery thanks to their expert facility and care! The facility is clean and up to date. The staff was very friendly and knowledgeable. Highly recommend! Read Less

I have nothing against the vets there, but the front end policies are ridiculous.  I left this vet a few years ago because of the difficulty of getting an appointment for my sick pet.  I called at 8:10am and was told that all the sick appointment slots for the day had been taken.  I could be seen if I payed a hefty additional emergency visit charge.  It wasn't an emergency so I said can I just make an appointment for the next day.  I was told no and that I had to call back the following morning to try to get one of the sick appointment slots.  I found it utterly ridiculous that I couldn't make a simple appointment for my sick cat without jumping through hoops.  She said to call at 8:00am.... I had called at 8:10 that morning and all the slots were already filled?!  I was furious and felt they were just trying to milk the emergency charge.  I wrote an email to the office expressing my disgust of the lack of regard for the patient, the owner's time and schedule, etc and got no response.  Needless to say we switched vets to one that graciously made us an appointment ASAP for my sick cat, without us even being a current client.  The way it should be.  Yes, I'm still irritated about this experience 2 years later.***Really hoping they have changed this since then.  Just an FYI if considering this office.  Again, nothing against the vets.  They were fine. Read Less

These people care more about money than the animals.  I've called other vets in the past and they were able to tell me at home information that I can use to help my dog.  My beagle got into chocolate and just to speak to a vet about it they wanted 65 dollars plus another charge for another consult.   I contacted another vet and they told me with the weight of the dog and the amount of chocolate consumed it was only mild risk.  They also told me what to look out for and how to feed her all over the phone for free.  We are switching veterinarians. Read Less

Yalesville Veterinary Hospital's entire staff, technicians and doctors are by far the most compassionate, caring, and knowledgeable group of professionals I have ever met Mere words cannot express my sincere gratitude to all who comforted, listened tirelessly to my endless questions and concerns when my best friend BooBoo was diagnosed with an incurable throat tumor. Dr. O'Neil was my cat's doctor. She was an amazing woman as well as a Veterinarian. I will forever be indebted to her. When BooBoo's journey to move on Over The Rainbow, Dr . O'Neil requested special permission to allow the process to be performed in the comfort of our home, in my arms while I sang him his favorite songs. Thank you all for loving my best friend as if he were your own Read Less

My vet (Meriden Wallingford) recently merged with Yalesville so when I had an emergency with my cat, I brought her there. We waited over 30 minutes to be seen for the initial exam. Then, when reviewing my cat's x-ray with Dr. Anderson, she referred to my female cat as a male a number of times, even after I corrected her twice. I was told that if the x-ray was clear, they would do blood work and if the x-ray was not clear, they would do an ultrasound. The x-ray was clear so they did blood work. Dr. Anderson told me the results would be ready the following morning. I called on Friday afternoon and was told Dr. A does not work Fridays and that blood work takes two days so I would hear on Saturday.This morning I get a call from Dr. Anderson and she tells me that the blood work was "surprisingly" normal (she sounded truly disappointed that it was normal) and that HE now needs an ultrasound. I interrupted her and said "I corrected you a number of times on Thursday that my cat is a FEMALE. Please do not call her a "him" again." and she said "I'm so sorry, I'm not a morning person." I told her I didn't care. I also told her I was disappointed because she had told me on Thursday that the results would be ready on Friday. She said "Well, I didn't work yesterday and came in this morning to a note that the blood wasn't sent to the lab until yesterday morning." I said, "That's funny, because the doctor I spoke with yesterday told me the blood work takes two days." She said there was a trace of blood in the urine even though there were no white cells so they want to do an ultrasound. I said "You told me on Thursday that if the x-ray and blood work were normal, you would not need to do an ultrasound." and she said "Well since there was a trace of blood in HIS urine..." and I cut her off again. I said "HER urine. HER. Please send me HER x-ray and HER blood work results and I will be bringing her elsewhere for a second opinion." She wanted to know why and I said "Well, first of all, you have referred to HER as a MALE even with me correcting you multiple times, you told me the blood work was going to be ready Friday morning and either you lied to me or the other doctor did, and finally, you want me to get an ultrasound because everything else came back normal and you aren't even discussing how we're going to fix her mouth. I want to go to a different doctor." I know Yalesville has a good reputation but my first (and only) experience has been extremely negative. She is focused on my cat's kidneys and/or possible cancer (even though all signs point to normal) and ignoring the fact that she has an infection in her mouth and can't eat. So we're off to another vet. Read Less

I have been a loyal customer since 2008. This is the best vet for your pets, the stuff is very nice and helpful they are open late and on weekends!!. I been taking my dog here for all his vaccines and routine checks. I recommend Dr. Kostolitz he has been seen my dog "CMOS" since he was a puppy. I'm happy to say that this will continue to be my vet of choice for many years to come... :) Read Less

I have Been a loyal customer of Yalesville Veterinary Hospital since 1986 as I started with my canine Crystal & to date 2014 I still entrust my two best buddies Dakota & Tank in the care of Yalesville Vet. I highly recommend Dr. Lisa Saravis I always feel like she has my dogs best interest at heart, and that is what keeps me going to the Yalesville Vet.Read Less

They diagnosed my cat with stomach cancer when two other vets told me that she was vomiting due to "lack of hairball control." They were wonderful and supportive right up until the very last minutes of her life. After her passing we got a paw print impression from my cat along with a hand written condolences card. Their kind and caring staff made a painful time a bit easier.Our other cat, dog and even our parrot all see vets at Yalesville. I have always been impressed with their modern facilities, great staff and knowledgable and caring vets. Read Less

I have worked with Yalesville Vet for over 10 years. They have always been wonderful to me and my pets. I have gone through many routine checks as well as surgeries. They always take the time to ask questions an listen to my feedback. I never feel rushed out of the appointment. If its your first time there ask for Dr. Lisa Saravis she's wonderful!!! Read Less