Just moved to area & I'm so glad we chose this veterinary hospital. They made us feel so comfortable & truly loved our pets. Very professional, great hours. Would highly recommend this place to everyone! Princess & Gizmo can't wait for their next appointments! Read Less

Horrible administrative practices. No follow-up, no call backs, extremely hard to make an appointment. Each time I called to make an appointment they told me they did not make the schedule for the following week yet. I can't deal with unorganized business practices, and this is clearly an unorganized facility. Read Less

Love this vet hospital!! We've been going here for years. Today, our dog was suddenly very ill (vomiting and listless). We totally panicked. They told us to bring him right in. I know we made people with appointments have to wait which I feel badly about. But he's only 8 lbs and I swear he threw up twice his weight :(. They stabilized him and did tests. We won't know until tomorrow when the bloodwork and such comes back what caused this. But we walked out of there with him seeming to be 100% better. I can't thank them enough!' ❤️ Read Less

It was great my dog had horrible back pain was whining and in so much pain couldn't walk well bark and wasn't eating until we brought her here and then she was fixed in prob'ly 5-6 hours of her treatment Read Less

At first I believed this vet was amazing because the service was fast and they were very friendly. That changed as soon as they over medicated my puppy with vaccinations. The vet told me if anything seemed wrong to call them and come back. A couple of days after my visit with them, my puppy turned from active to lying down not being able to move and crying. I called them immediately to tell them what's happening and they told me to come to them. My dog was critical it looked like every minute that passes by he was leaving us. When I arrived at the vet, they were so irresponsible that they were speaking to me through a closed door saying sorry they can't take me in. I was furious and was showing my lifeless dog to them when they finally allowed me to come in. A waste of money and the vet should go back to school because she's obviously incapable of doing her job right. They took forever just to tell me he's a diabetic and he just needs "a regular packet of sugar on his tongue". They handed me my dog lifeless crying AND Charged me for that which didn't even help at all. I panicked because I was sure as hell not leaving my dog in that condition and I went to Cheshire animal hospital and they did their JOB right. I went in with a lifeless dog and I came out with my dog healthy. Oh and guess what, he did not have diabetes he was in a COMA. The vet from Cheshire said I was lucky to bring him in so fast because he was in critical condition and they were 90% sure he was gonna pass away. Read Less

I JUST WANTED TO START OFF BY SAYING THIS VET IS BY FAR THE BEST THAT I HAVE BEEN TO IN A LONG TIME I OWN A HUSKY HE ENDED UP GETTING A EAR INFECTION THEY SEEN HIM NOT ONLY AS A NEW PATIET BUT THEY ALSO TREATED HIS EAR. My dog normal is afraid the vets office but last night he was giving kisses an wagging his tail :) I might have to switch to this vet as my normal vet I forget the doctor name but she was excellent she new what she was talking about prices are very low an reasonable if I took my dog to his normal vet they would of charged me close to 200$ So paying 76$ at Waterbury vet hospital put a smile on my face I think when I go back in two weeks to get a recheck I might switch to them as my normal vetRead Less

I JUST WANTED TO START OFF BY SAYING THIS VET IS BY FAR THE BEST THAT I HAVE BEEN TO IN A LONG TIME I OWN A HUSKY HE ENDED UP GETTING A EAR INFECTION THEY SEEN HIM NOT ONLY AS A NEW PATIET BUT THEY ALSO TREATED HIS EAR. My dog normal is afraid the vets office but last night he was giving kisses an wagging his tail :) I might have to switch to this vet as my normal vet I forget the doctor name but she was excellent she new what she was talking about prices are very low an reasonable if I took my dog to his normal vet they would of charged me close to 200$ So paying 76$ at Waterbury vet hospital put a smile on my face I think when I go back in two weeks to get a recheck I might switch to them as my normal vetRead Less

Great experience with this vet. Our dog got very sick suddenly for no apparent reason. The vet suggested a bunch of tests (after stabilizing him) to figure out what was wrong. It was just before Christmas and I was concerned about how much it would cost (although whatever it was going to cost, I was going to find a way to come up with). The vet was fantastic taking time to explain which tests were most critical. They also explained the Care Credit which I applied for and got, A lifesaver...literally! Very very compassionate staff. Have brought our cats in since for check ups. They are the best!!!! Read Less

I'm really shocked and upset with how Waterbury Animal Hospital treated me when I took my dog in to be seen. Ally has horrible allergies, this time of year always brings on some uncomfortable eat infections. This year's was worse than usual, and wouldn't go away with the routine antibiotics or penicillin. This year I also took out a line of credit that worked specifically for dental and vet trips. So this morning I choose one of the veterinarians in network, and confirmed they took took that particular line of credit. They confirmed it with me and I booked the appointment, We went in for 5 and were seen pretty quickly. Ally's ear infection was going to be pricey but I was okay with it because my dog was in pain, and I wanted to make it stop. I gave over my information and credit card, when the receptionist told me she never really used one of "these" before. "These" being the CareCredit card I had called earlier in the morning to confirm they used. The veterinarian went into a back room and said she was warming the medicine to be put in Ally's ear. She cane back to get ally, but was stopped by reception. The staff pretended to "warm up" ally's medicine for close to an hour while they tried to figure out how to use my card. I was even told at one point that they would just charge my debit card, that I had given to them as a second form of identification. I told them no, run the care credit. I was then told that they were having issues with their terminal, or my card, and couldn't figure out what was wrong. I called the CareCredit myself, and got a representative to tell them there was nothing wrong with my card or account, and they would run the transaction for them. The Veterinarian refused to get on the phone with the company. I begged the veterinarian to please treat my dog. Id leave the card with them so when their terminal worked again they could run it. But I had to leave with my dog untreated. I am furious that my dog has to go another night in pain because these morons wasted my time this evening, so every other veterinarian was closed by the time I left. Horrible. Just about the worst experience I've ever had with a vet Read Less

We have been bringing our dog to waterbury veterinary hospital since we brought him home 7 years ago. The staff is caring and considerate. Our dog loves going there and is treated like he was their own dog. A couple times we dropped him off for observation before his actual appointment and he acts like he is their mascot! I recommend this vet to friends and will continue to bring our pets to see them. Read Less

I took my cat to Waterbury Vet Hospital and it was actually a really peasant experience. The waiting area was clean and the staff were friendly. I usually take my cat to Banfield, but have been really disappointed with them in most areas- especially customer service. The woman that saw my cat, I think her name was Mary, was very friendly and compassionate. I felt like she really cared about her job and enjoyed doing it- an experience I haven't had with other vet hospitals in the area. The prices were reasonable and overall I would recommend waterbury vet- I'll be going back for sure.Read Less