Good veterinary office. Friendly and informative staff. If there is something they do not know they are happy to find out. Vet is great with animals, confident, caring also informative. Facility is clean. They are a bit pricey, I have found quite a few of their services provided for cheaper elsewhere. Read Less

We have been clients of VCA New London for years. They are like extended family. We trust them completely with the care of our pets. From the front desk 2 the boarding kennels and everything in between we love VCA New London Read Less

First off, my cat is one of the hardest cats to handle at the vet. As soon as anyone other than me or my boyfriend touches her, she'll go into what I call "death mode". That being said, we've had bad experiences with other vets that have tried to pin her down in uncomfortable positions, some even hurting her. Dr. Mosel and Melissa (the technician) were unbelievable kind and patient with our cat. They knew going into it that we've had trouble before, and instead of trying to rush through the process of everything, they took their time and let our cat explore the room, smell each of them, and eat a ton of treats. When our cat began to become overwhelmed, they stopped and let her eat some treats and cool off before trying to do the next thing. By far one of the best vets I've ever met. I would highly recommend this vet to anyone in the area. Read Less

ABSOLUTELY HORRIBLE. My mother took our dog Homer to this veterinarian, and it has so far costed her $900 and all she's gotten is a tube of ointment the size of a penny. I was being very friendly with the staff there and laughing, and all around being 'chipper'... Not one of them smiled, they were VERY RUDE. Not one smile from any person there, including the veterinarian herself. She was VERY impatient with Homer when he didn't understand to sit still on the scale. It was all around uncomfortable, a complete waste of money and our dog STILL HAS HIS MAJOR INFECTION IN HIS EYES, EARS, NOSE AND RASH ON HIS STOMACH. Maybe she wants us to come back a 3rd time so that she'll make $1400. Um how about NO. Plus she was about 30 years old, not judging her age, but I'm 26 and I think I could've cured his infections better than her without the veterinarian degree. I SUGGEST AN OLDER VETERINARIAN, WHO IS *EXPERIENCED* and therefore can save you A LOT OF MONEY by only having to take your pet to them one time. Plus they already have made money. So they are not TRYING TO PAY BACK THEIR STUDENT LOANS *cough cough* Read Less

This place is very expensive. I received a quote to get my dog's teeth clean for $1300 which included two teeth extraction. I went to Banfield Hospital instead and got her teeth done for $500 which included two teeth extraction. Be careful and do your research, you don't have to spend that kind of money to get you dogs teeth clean. Read Less

I brought my cat here and they went on and on about needing medication for Feline Heart Worm disease, which is Extremely RARE in cats and common in dogs. My male cat , after much expensive testing was diagnosed with feline lower urinary tract disease after they suggested i only feed him DRY FOOD. I learned that male cats often get feline urinary tract disease and i should have been advised to feed him wet food. They want your money and they are well aware that males commonly get this disease but they make no mention of it because there is no medication they can sell you to prevent it. Not warning me against it , telling me to feed him only dry food was my cats downfall to this painful and often deadly disease! DO NOT GO HERE! Read Less

(A while back...) Thanks to New London Animal Hospital...at 4 pm we noticed an open wound in our cat from an unknown source, and after two vet places in Norwich didn't have any availability (well...one did, but not last minute for non-clients), New London Animal Hospital squeezed an appointment in even though we weren't prior clients and they stopped appointments in general at 5 pm. They said if we were concerned, they'd find a time. So thanks for the help. Read Less