You'll wait for your appointment at Connecticut Vet Center in West Hartford.  I don't think I have ever been seen within 15 minutes of my appointed time.  So, why 5 stars? The reason why you are waiting is because the Doctors and Vet techs spend a extra amount of time focusing on each animal so they get the best treatment possible.  Dr. Hopkinson (Dr. Hoppy) has seen my dog, Rosie, multiple times and I have been impressed with his detailed examinations and explicit hand written notes for us not only on any medical problems, but general dog ownership comments as well.  I have been to the West Hartford Branch many times, and have no problem waiting for the extraordinary treatment.  I have also been to the Windsor office, and not waited at all.  As for the office staff, I have never had a problem with them being rude, uncaring, or disorganized.  Ever time I've encountered them I've been impressed with their thoughtfulness and expediency. Read Less

Incompetent staff. They do not take the time to explain charges, but have no problem asking for money. They even forgot to record immunizations on my dog's chart then tried to give him the shots again- complete train wreck of a practice! Read Less

If this site allowed me to give a review of zero stars I would’ve done that. To be brief, my 9 year old dog was brought to the West Hartford facility to be examined for a stomach problem. None was found. Seven days later she developed kennel cough, which is a terrible illness. Given that our dog has zero interaction with other dogs it is reasonable to trace her catching this from the facility’s lack of cleanliness or the taking of appropriate measures to prevent such an occurrence. If you are considering this facility, I suggest you’re best to look for a different option. Read Less

Horrible, took my 5 month old puppy in the emergency room for a broken paw! He was In horrible pain. They didn't not help ! To set up any payment plan. They did not help us in any way. She was very rough with his paw and you could hear him yelping as soon as she took him to the back room. She handed him back very carelessly. Telling me there's nothing they can do unless we pay $100 before he look at his paw. Take your pets to Middletown animal hospital they we're very helpful and they let us start a payment plan and gave him x-rays and cast him up and gave us medication! DO NOT BRING YOUR PETS HERE!!!! THEY DO NOT CARE FOR YOUR ANIMAL THEY JUST WANT YOUR MONEY. Don't work with pets if you don't love your job!!! Read Less

We took our dog here for 8 years before finally leaving for another practice. In the last year we were CVC clients, we connected with Dr. Cox, who we liked. My two star review is not a reflection of him - he's the reason this place gets any stars at all. Overall, the other vets dropped the ball, over and over, for 8 years. The final straw came when we brought our dog in to have a skin lump checked. Dr. Cox was not available for a few days, so we saw a male veterinarian whose name unfortunately I can't remember now. He dismissed the skin lump as being "a pimple". No tests were done, and we were sent on our way. The lump disappeared about a week later and I figured the vet must have been right about it being a pimple - until it came back 2 months later. We saw Dr. Cox around that time for my dog's annual physical and I mentioned it to him. He immediately did a biopsy and it was mast cell cancer. Dr. Cox surgically removed it, but we left the practice afterward because I just couldn't trust them anymore. My dog unfortunately had two recurrences after that and just died last week from the cancer. I cannot help but wonder if things would have turned out differently if we hadn't lost two months of potential treatment. That's two months his cancer was allowed to spread, because a vet at this practice didn't know that he might have been looking at a tumor. Please do not use CVC. Read Less

I first brought my dog Lucy to this vet center when she sustained a corneal ulcer on Thanksgiving of 2017. The emergency vet saw her right away (ended up seeing Dr Kubis). She was very nice to her, and after a couple follow up visits where we just watched things, Dr Kubis finally did scrape the ulcer, and it healed. The decision making took a little longer than I wanted, but after all was said and done, it healed. All better. Fantastic.Lucy went on to receive regular vet care there. It isn't cheap, but I have never been to a vet that is. It's also dingy inside, a little old or dirty or both, and the front desk is not always very charming, but I never had a reason to dislike the place until I found a bump on my dog's leg...So, I'm sitting on my couch on a Friday night. I look over and see a raised scabby bump on my dog's leg. Obviously I was concerned, so I brought her in for an emergency visit to see Dr Kubis the very next day. Dr Kubis mentioned it could be a folliculitis and that we should give the dog antibiotics and just watch it. Now, I'm not a DVM, but a large, painless, scabbed, freely movable lump is not folliculitis. I insisted the lesion be biopsied, so a FNA was performed at that visit. Total cost of over $500 but then again.. having a dog isn't cheap. The biopsy results came back a few days later with the result of a round cell tumor. Dr Kubis called to explain that it was good news, these were benign, and that we could have it removed as soon as the next couple days and that she would put me on the schedule. Overall, the phone call lasted about 5 minutes.Here's where all hell broke loose. After getting off the phone with Dr Kubis, I did research of my own online, knowing full well that "round cell tumors" are not always benign. And of course I found that in dogs, just like in people, they aren't. I called back to discuss the biopsy results again with the doc, but the rudest person I have ever talked to on the phone (the receptionist) explained to me that their doctors are "very busy" and no one could talk to me. I left a message. No response. I called again the next day. Same rudeness, same message, and no callback. So I wait until the day of my dog's surgical consult appointment, but I call ahead a time to confirm the time and the same rude receptionist informed me that it had been scheduled for TWO WEEKS FROM THEN. Outraged, I asked again if I could speak to someone besides this heinous beast of a human being, and again I was denied. I was incredibly worried about my dog, hadn't had an opportunity to thoroughly discuss her tumor with a single vet professional, and now I was delayed treatment for weeks. I was miserable. So I did what a lot of people would do in my shoes -- I called around. And I ended up thankfully calling into Vet Specialists of CT, where a kind lady on the phone was able to talk to the greatest medical professional (human or animal) I have ever met (Dr Currao) on my behalf and squeeze me in for an appointment. Dr Currao saw Lucy within 1 hour of my phone call, answered all my 400 questions with grace and patience, and performed her surgery all on the same day for the same fee I was quoted by CVC. She sent the biopsy STAT to a lab in new york, where I got results in 48 hours. She and her vet nurse Sarah are among the greatest and kindest people I've ever met, not to mention incredibly qualified and intelligent. I will never return to Connecticut Vet Center because of how I was treated, the misinformation I was given, and the mistakes that were made. I sincerely hope the horrible person answering the phones gets fired in the very least. She shouldn't be allowed anywhere near dogs or people, in my opinion. I believe that Dr Kubis never got my messages I was leaving, and she did call eventually to apologize, but I had already gone elsewhere. Overall, I'm happy things worked out the way they did. I do not recommend this place in the slightest. Read Less

This is not a review of the practice, I am only reviewing Dr. Lauren Deltosta. KEEP YOUR ANIMALS FAR AWAY FROM DR. DELTOSTA!!! I recently saw Dr. Deltosta at the CT Vet Center in West Hartford where she put my dog's life in danger with her negligence. She left the CT Vet Center very shortly after this incident and has joined the Animal Hospital of Rocky Hill. I came into the CT Vet Center worried that there was something stuck in my dogs throat, it was obvious that I was going to have to do x-rays, however Dr. Deltosta did the x-rays and assured me that based off the x-rays there is nothing in her throat. It wasn't until the next day when my dog had developed a lump on her throat and I took her back to the vet (meeting with a different doctor) that they informed me that Dr. Deltosta had only x-rayed my dogs abdomen before lying to me that there was nothing in her throat based off the x-rays. When they did a second set of x-rays the next day, they showed there was actually a sewing needle lodged in my dog's throat and she needed emergency surgery to remove it. Dr. Deltosta put me and my dog through an extra 24 hours of pain and suffering and if it hadn't been for the other amazing doctors at the CT Vet Center that saved her life, my dog may not have been here today due to my encounter with "Dr." Deltosta. Read Less

I have been taking my dog here since we adopted him in 2010. Am so disappointed and horrified at recent treatment. My dog had a VERY large skin tag which I wanted removed. Was told by Dr. Valipe - at multiple visits and requests - that only serious surgery was an option. Moved to Massachusetts less than two weeks after seeing Dr. Valipe. In that time, the skin tag turned necrotic, requiring emergency treatment to bandage it ( it was leaking blood and pus everywhere) and start him on antibiotics. Two days later a local vet gave my dog a local, removed the reeking growth, put in a couple of staples and charged us less than $200.00. This was exactly what I asked Dr. Valipe to do, more than once, and was told was not an option. Why? I emailed the CT Vet Center in early July. No response. Sent a certified letter that was signed for on July 18th. No response. Called today, was unfortunately directed to a Sharon, who snottily informed me she had just received the letter. Really? She said she would prefer to send me a letter rather than speak to me on the phone. Why? She said the clinic had done nothing objectionable, and acted "in the best interest of the pet." Apparently denying him a simple procedure to solve a skin tag issue BEFORE it became infected and necrotic because of its size and location is acting in my dog's best interest. The charming Sharon then told me she was going to hang up on me because I was becoming hostile. Yep. I was. Don't go here. Don't submit your pet to incompetent people who care more about money than about proper care of your pet. Read Less

I usually never write reviews for anything but this needed to be done. The staff here was the LEAST compassionate staff I have come into contact with. The reviews about them being money hungry are right, they’ll charge you for “miscellaneous” things and not even tell you what that means, you just get the run around. They don’t care about your well being and barely for your pets. I was in a moment of panic with my dog otherwise after my experience, i would never bring my dog back here ever again. One of the worst experiences. Read Less

My German Shepherd choked on a kong ball and it lodged in the back of his throat ...we drove as fast as we could to get here to save him ..we walked in and the techs and the vet jumped right on it ..I called ahead of time and they took him right in the back and went to work on him . They kept me updated along the way ..I was frantic in the waiting room and the staff was beyond amazing ..after 2 long hours they came out and bounced me his ball and said he was going to be fine...they sent over all info to my regular vet right then and there so they would know what was going on . They are very reasonable with their fees ..I was impressed ..considering it was an ER..on a Saturday evening ..I was expecting a huge bill..thank you to everyone here for saving my Blaze' s life Read Less

Redoing this post from two stars to four. The Doctor was quick in her response and was patient with my anxiety about my new kitten. Office staff and management still has a lot of work to do with training their staff appropriately with customer service, but my Doctor saved the day. Will be seeing her again. Read Less

We were faced with the unfortunate situation to put to sleep our 23 year old family calico cat Cooper. We knew that the cat was ready to go in peace and Connecticut Vetinary Center was one of the few places open on Mothers Day. They were also by far less expensive compared to the other alternatives and understood the situation. Upon arrival we were immediately greeted by friendly staff and explained to us the options as well as the procedure. We were then asked to come into the examining room once Cooper was prepared for the procedure. Dr. Donald Cox immediately greeted us and was extremely understandable and friendly. He explained and reasured us that given her current condition, that euthanasia was the best decision. He was extremely comforting and nurturing and stayed with us to the very last second. I could hear the Vet Techs in the background asking if he was still in there (our examing room) and although he heard them as clearly as we did, it didn't matter. He waited there till the very last second to make sure we were 100% ready and fully consoled. He genuinely cared about our family pet and us and I will never forget his demenor and gentle heart. Thank you Dr. Donald Cox and the Connecicut Veterinary Center WH staff for being in the right field that demands genuine care and comfort with our family pets that we love with all our hearts. Read Less

We were faced with the unfortunate situation to put to sleep our 23 year old family calico cat Cooper.We knew that the cat was ready to go in peace and Connecticut Vetinary Center was one of the few places open on Mothers Day.They were also by far less expensive compared to the other alternatives and understood the situation.Upon arrival we were immediately greeted by friendly staff and explained to us the options as well as the procedure. We were then asked to come into the examining room once Cooper was prepared for the procedure.Dr. Donald Cox immediately greeted us and was extremely understandable and friendly.He explained and reasured us that given her current condition, that euthanasia was the best decision.He was extremely comforting and nurturing and stayed with us to the very last second.I could hear the Vet Techs in the background asking if he was still in there (our examing room) and although he heard them as clearly as we did, it didn't matter. He waited there till the very last second to make sure we were 100% ready and fully consoled.He genuinely cared about our family pet and us and I will never forget his demenor and gentle heart.Thank you Dr. Donald Cox and the Connecicut Veterinary Center WH staff for being in the right field that demands genuine care and comfort with our family pets that we love with all our hearts. Read Less

The manager was rude, she told me I need to inform them that my dog is dog aggressive, which she has NEVER been before, I have other dogs! They proceeded to muzzle her which she’s never had to be muzzled before, she never has any problems at her regular vet. She was in pain, scared, and unsure of her surroundings. The manager was insistent that she’s dog aggressive, like she knows my dog at all! After we saw the doctor, he told me he was going to get medication for my dog, and then I waited in the room for 20 minutes and no one came in to tell me the medication was ready and that I could check out. The only reason why I found out the medication was ready is because I left the room.. Unprofessional and unorganized. Read Less

The only reason I'm writing this review is because i saw there were so many negative ones, and I don't think they're deserved. What people need to understand is that this vet costs more because they are a 24 hour emergency service. The staff was extremely polite and caring to me, my family and my cat. Every single staff member there expressed that they were sorry for our loss after having to put my cat down. The doctor did a great job diagnosing my cat and making him comfortable. The procedure that my cat would have needed was expensive because it just is an expensive procedure not because they have outrageous prices here. Ultimately it was kinder to my cat to put him down, and the vet made sure that choice was as comfortable as possible for all of us. They also sent us a card which everyone at their office signed for our cat, which was a really sweet extra step to do. The only thing I would dock a star for was that they didn't bake my cat's paw print for us and I had to do it myself, but I think that could have been because i went to pick it up early. I take my pets to a different vet for regular care. But on a Sunday in an emergency, I would recommend this veterinary service to anyone. They're just trying to do their job, and sometimes they have to give bad news and high prices. That just comes with the territory unfortunately. Everything else was a very positive experience despite the nature of our visit. Read Less

Went there twice with my dog and cat. Saw dr. Cox. Friendly guy, but boy does he like to talk. And half of what he says is technical medicalJargon you have to be a vet to understand. My cat needed to be tested and have surgery and we were quoted one price that we agreed to, only to be charged an insanely higher amount at checkout. We didn't like being lied to like that. Read Less

I first brought my cat to the West Hartford clinic almost 3 years ago and he was diagnosed with renal disease and IBD. His vet Dr Puscar was great and until recently he was doing ok. The facility in general is disorganized but I overlooked this because my cat in general had a good result. I brought him back today and the vet never reviewed his chart, he is noticeably weak and in stage 4 renal failure. They suggested bloodwork and a 2 night stay for $1400. I refused and they gave him fluids and an appetite stimulant. 2 hours later he had a seizure and can barely walk. I am aware he is close to death and was prepared to put him down today but they gave me false hope and made me feel guilty. I will never go to this vet again. All they care about is money. No one bothered to call me to follow up on my cats progress. I took him home an he had a seizure. I ended up taking my cat to another Vet to have him put down. I did not want him dying in such a cold heartless place. Read Less

I had brought my childhood dog here decades ago, so when my current pup needed medical attention late at night, I thought of this place as it is open 24-hours. There was plenty of parking in the lot and there were signs on the doors indicating which way to go in for emergencies/after hours. I rang the bell and someone let me in right away. The staff working here were super friendly. The woman at the front desk was very personable and made conversation with me while I waited for my pup while he was being examined. She put me in a private examination room, and the vet then came in shortly after to let me know how the examination went. He came up with some pain medicine/anti inflammatories for my fur baby, and then I went back to the front desk to check out. They had let me know up-front in advance that to be seen cost $99.50, which is pricey but worth it if you really want peace of mind after hours, which is what I wanted. The medicine itself was inexpensive, so my total was about $117. They gave me the instructions on giving him half a tablet twice a day, and even cut the tablets in half for me so I wouldn't have to do that. They also faxed everything over to my regular vet so that I could follow up with them the next day. I gave my pup the medicine as instructed and he got better and now seems to be doing just fine. No complaints here. Read Less

HORRIBLE PLACE. I have worked in rescue for almost 10 years. I have been to every vet around. This is by FAR the worst. I called them at 9 pm on a Wednesday night and asked them if I could come in with an emergency case. I had just picked up a puppy from Hartford who was dying and needed medical attention ASAP. When I arrived they place me in a room where I waited for about 30 minutes before they even came in to get my information. As this 8 week old 3 lb puppy lay lethargic and vomiting on the table I asked how much longer until the DR came in. Joseph informed me that the DR was with someone else right now and he would find out how much longer. Never let me know and never came back in again. After an hour of waited I decided I that if this puppy went any longer w.o medical attention that she wasn’t going to make it. I was very worried about PARVO. I informed Joseph that she could not wait any longer and I was going to need to go somewhere else. He didn’t bat an eye and was not bothered one bit at the fact that this puppy was dying. I went down the road to Veterinary Specialists of CT where they met me at the door and took her back immediately. She tested positive for parvo and would have been dead within the hour. Not only will I NEVER go back here but I will continue to spread the word about how heartless and compassion lacking they are. If you don’t care about animals, don’t work with them. Absolutely disgusted and I wish such a horrible experience upon no one. Do not EVER bring your fur baby here if it’s an emergency that’s for sure. Read Less

I don’t know what to say! I’m glad my princess is ok after surgery, but they give me a hard time with the price of the procedure. When I was getting my dog ready for surgery I ask more than twice to more than two employees in different occasions they agreed in one price, but when I when to pick her up it was something different. I show them prove and they make the change, but I could feel the attitude towards me and even other clients there. And it was not the doctors or people caring for my dog inside the hospital, it was the office people awful, no empathy and rude and I have the feeling that when I left they would talk about me. I don’t feel welcome and then I noticed my dog have her nose red and with a bump. They didn’t tell me anything I have to call them and ask what happened with her they couldn’t give me a clear answer they jus said “most dogs try to open the crate and that’s probably what happened with her “ Read Less

While I appreciate the care the facility provides to my dog, it is poorly managed. I booked an appointment for a 6am visit with Dr. Hopkins and was not seen until 7:20am. I had to be at work and no one could give me updates while I waited. I felt very unappreciated as a customer. There are plenty of other vets in Connecticut -- I will likely take my business somewhere else. Read Less

If I can give the place -5 stars I would. DO NOT BRING YOUR PETS TO THIS PLACE!!!!!!!!!! I just received a puppy for my bday and the same day I received her she started to vomit her dog food. Being a new pet owner I freaked out and rushed her here. (I googled here and it was the closest) they are money HUNGRY THEIVES who stole my puppy!! Once I arrived with her they rushed her in and about an hour with no clear answer proceeded to tell me she was really really sick and she wouldn't make it through the night. And even if she would they would have to put her down because that's how bad off she "was". After they give me a $985 bill and say u have to pay this in full asap and u can take your sick dog home, with prescriptions and treatments that woulda cost me money I couldn't afford. They then tell me another option is to sign my ownership rights over to them because it would be pointless to take her home because she woulda "died that night" is what they told me, I was soo hurt so I signed my rights over just so she can have a fighting chance because for one I couldn't afford an almost $1,000 bill that I had to pay that night and they said she was tooo sick to even survive the night. So I signed her over distraught and went home. The next morning I called to check up on her and they TOLD ME SHE WAS HEALTHY AND DOING GOOD!!!!!!!!!!!!! and they couldnt give me any information because I "signed over rights and no longer have ownership" I'm sooooooo upset right now, they basically stole my puppy and lied to me about her health. DO NOT BRING YOUR ANIMALS TO THIS AWFUL PLACE Read Less

WARNING!!!! DO NOT BRING YOUR BELOVED FUR BABY HERE!!! If you live in the Hartford area and have a pet, whatever you do, DO NOT BRING THEM TO Connecticut Veterinary Center in West Hartford because you may end up leaving with your pet's ashes. My fur baby yorkie Oliver was only 4 years old and got gravely sick from something he contracted so we brought him to this place. At first they misdiagnosed him with Lyme Disease and after several days of treating him for that with no improvements, we brought him back and he had to to be admitted for several days when we were told he probably has something else. Although he was in grave condition, he was making small improvements and doing okay... UNTIL the night shift took over on a Sunday night and completely dropped the ball with their level of care. We were told that Oliver died of cardiac arrest even though hours before he was fine and his heart was completely normal (we SPECIFICALLY asked the vet about his heart, blood pressure, etc. and we were told they were perfectly fine, nothing to worry about). The staff treated us with zero empathy and even said "stuff like this just happens" and literally just not giving a shit. We are 100% sure Oliver's death was caused by the staff members' neglect and lack of care. The very next day, the primary doctor treating him didn't even have the courtesy to check in with us or try to offer an explanation. We didn't even trust this place to cremate his body so, we brought him to a place in Manchester that was completely professional and caring. If nothing else, I just don't want this to happen to anyone else, DO NOT BRING YOUR PETS HERE!!! Read Less

Dr. Cox was extremely courteous, compassionate, and informative when we brought our cat in there after being bitten by a dog on a Sunday. All the staff was understanding and helped us. We have stayed there ever since there and have been beyond satisfied Read Less

THIS PLACES HOLDS YOUR PET HOSTAGE UNTIL THEY GET THEIR MONEY....(all because We questioned their billing process and NEVER felt that we got a straight answer; we paid $600, but did not want to pay the $1000) They tell you they need to take pet back to remove sutures. Then I don't get her back until they have credit card receipt in their hands for remaining balance. (and they never removed the sutures) This place is all about taking your money. There may be a Dr or two there that actually cares about your pets well being, but the Support Staff is going to ruin your credibility and reputation. Read Less

This place is horrible. The Doctor literally talked to me for 2 mins when I brought in my cat and told me that I had two options, it was either get my baby into surgery for over 5000 dollars or put her down. We never seen the Doc after that she has absolutely no care for the well being of the animal she just kept sending the assistant to "Rush" us on making a decision. Please avoid this place and look for other places who genuinely will care and treat your fur baby with love and care..... These Money Hungry Thieves aren't worth it Read Less

I do NOT recommend this place for emergencies. They're far more concerned about the money than they are saving or helping the pet. Had the worst expirence of my life in this place, with my pet & personally! Keep looking and don't ever give up on your pet. Read Less

Been a regular here for years, both emergency and routine health check up. I find everyone to be great and friendly. Vet care is expensive and I don't expect treatment for peanuts so I think their pricing is fair for the amount amd quality of services they offer. Comparable to the Vet we started off with years ago until that office closed. I went here originally for an emergency situation and figured it would be easiest to have their regular visits here too when the aforementioned office closed. Thanks CT Veterinary Center! Read Less

We  give 5 stars to Dr Hopkinson at the Kensington and Windsor Office. He genuinely loves each and every one of our pets past and present. He is kind and respectful.  West Hartford Vet Office Staff are rude and disrespectful. They are about money. they wanted to charge us $80 for diet food when Hopkinson said feel the dogs carrots and broccoli.  Our dog lost weight and is healthy. Read Less

Worst place ever! Care about animals my ass! I took my dog the other day because she was in pain didn't give me a diagnosis but wanted a shit ton of money. I was charged $200 for a shot a medicine which was not even good for her at all because I got a second opinion. Also when I got her back from when they took her to the back she had another animal urine and feces on her. EVERYONE NOT WORTH THE TRIP LOOK FOR ANOTHER VET AROUND YOU BECAUSE THEY SIMPLY DON'T CARE. Read Less

My cat was hit by a car in the middle of the night, and the closest (and open) place I could bring him to was this place. The staff was very helpful and patient with me, as I was bawling my eyes out over my cat. They quickly took us in and checked him out immediately. He was very badly injured, with head trauma that caused his eyes to dilate differently from one another, as well as a broken jaw and ribcage. They informed me that they could perform surgery, however it would have been $3000 upwards. He would also have to be monitored constantly and would not live a normal life. I couldn't afford the surgeries and didn't want him to suffer an abnormal lifestyle, so I had to put him down. It was so hard to make the decision, and they knew I was extremely devastated. They were so kind and waived the initial checkup fee, as well as euthanization, because they knew I loved him so much and wanted to save him. They even sent me a card a week later, which was super sweet of them. Read Less

My beautiful kitty Dutchess the Diva was hit by a car tonight and we couldn't afford a hospital stay so we had her put down. It was the hardest thing I've done but the staff was very supportive through this process. They were very compassionate about my feelings and her plight. I just want to say thank you for your help through this difficult time. MY ELEGANT LADY IS IN A BETTER PLACERead Less

Horrible customer service ! Horrible staff. I brought my cat in for not eating for 3 days and I left with my cat having a broken leg! They do the animal visit in a private area where we can't see what is happening . She must have felt of the table and when they brought her back to me she couldn't stand on her feet or walk. They took no responsibility of this but charged me $250 for the visit. When I asked the vet he said "I have nothing to do with this " they are careless and don't care about animals! Never bring your pet there please Read Less

My cat got fatty liver, and I took her there at sometime in october last year. Basically what they did was telling me that the cat would definitely die if I wouldn't pay them four thousands dollars upfront (and they added that that is the bare minimum they charge and the feel will go up to about eight thousands) and that that was the only way to save my cat. Being a student, I could not come up with the money right away, so I started crying not knowing what to do. These people working there all saw me crying my heart out, and they did nothing. So very nice of them.  Only half an hour or so later, this person came to me and asked me if I'd like to try another way. By then I cried so much I was starting to feel dizzy and drained and dehydrated. They made it sound like I was making a bad choice for my cat for settling for an alternative I could afford, and hinted here and there that she would probably die and I really should pay them several thousands dollars if I really loved my cat. They are horrible, morally bankrupt people. Go to this place only if you like being emotionally abused. (p.s. more than 6 months later, my cat is alive and doing great.) Read Less

I don't understand the people commenting about this vet being "money hungry" unless they meant to review VCA. This vet has been nothing but kind, compassionate, and understanding. We couldn't afford to save our cat's life, but money was of the least concern to them, and she's almost fully recovered now. I'm sure she would have died anywhere else, especially VCA. I seriously don't know what the people here are talking about, and Dr. Hop is the best vet and person in the world. He's still checking in with us constantly to be sure she's improving. Wouldn't take my cats anywhere else! Been taking them here for even a while before this. Read Less

My experience with this business is the following: Their biggest concerns is on how you intend to pay for the bill and with that being said. You walk out of there without a clear diagnose on what is really going with your pet. On my 1st visit which was exactly on 03/30/16, I really didn't get a diagnose of what my pet had, but yes I was billed nearly $400 for sedation, and other few things done where it didn't make any sense nor did the math add up on the procedure and care my pet received. When I asked why I was being charged so much and the amount, I was told, "That's what it is" I feel the consumer should get a full explanation on what we're facing before hand instead of trying to rush off the customer with a bill and leave it at that. The Vet Tech managed to reduce about 29.99 from the bill because it was an administrative fee that didn't make any sense what so ever. I am still puzzled with the idea on how this place manages to stay in business and not shut down for possible fraudulent charges and fees collected from each customer. Business like these should be really looked at to see if they are really following state laws and following a chart on how much they are allowed to charge a customer for certain services to our pets. I feel they charge way to much for what they do and they get a bit abrasive when asked questions. Read Less

I brought my cat here to the emergency room in the middle of the night. They were very good to him, and they were able to figure out what the problem was and get us back home in a few hours. Prices were reasonable, compared with similar charges at our regular vet. Read Less

I want to thank the horrible "Doctors" for killing my dog because they refused to help him without payment first. Went in one day was told that my dogs symptoms were non life threatening I paid $550 and no solution or even a reason for my dog being so sick. They told me that I should take him home....24 hours later brought the same dog they wouldn't treat him unless I gave them money I asked for a few hours to try to get someone to help me they rushed me and told me that it would be Inhumane to keep him alive. The manager told me that she had a similar situation and that it was best to put him down. They did accept a payment arrangement to euthanize him. If I wanted the ashes though they couldn't make the payment arrangement. Finally they put him down. The next day my other dog started to experience the same symptoms as my other dog. They wanted to charge $200 more for the SAME EXACT treatment they did for my other dog....why or how the prices were higher I don't know. But nonetheless I finally realized this place is not the place to bring my dog I paid another $100 to got y dog out of there and took her to another location needless to say money wasn't even discussed until after they started treating her. And a payment arrangement was made. My dog was saved....this place is where unless you have $4000 sitting around for pet emergencies your pet will be put down... I lost one dog but saved another.... Screw this place and the disgusting staff... Read Less

Took my dog here for a minor treatment (expressing glands - common issue amongst beagles). When I came in, I asked the receptionist if the vet could check her glands, and if need be, express them. The receptionist advised that the vet could do that, and advised she would take my dog in back while we got checked in. Being told that this was to get my dog checked in, I allowed the receptionist to bring my dog in back. When she showed me to the room, I requested that she bring my dog in with me. Only then was I told that my dog was getting a physical examination completed by the vet. I immediately objected revieiwing what I requested for my dog's treatment, and advised I had never been told that she would be getting examed. At that time, both receptionists interjected saying that the office has always done this. Years ago when I brought another dog in for treatnent, they never separated me from the dog, and forced a physical exam to take place. When I told the receptionists this, they objected saying that the office policy has always been that way. I demanded my dog and left before I anything else could happen. Never have I felt so set up or tricked. This veterinary office should be ashamed of their business practices; not to mention, of their ill-informing staff. Extremely disappointed and disturbed.Read Less

We love our vet, but we have to wait FOREVER in the waiting room. I don't think it's always that "there was an emergency", and after a while it just feels disrespectful. The fees are high, too, although I think they provide excellent care. But the experience of just sitting while so many of the staff are visiting in the front office seems callous.  On this, most likely our last, visit we sat in the waiting room for an hour. Finally I got up and asked when we'd be seen and was told our vet would be another hour late. One of the staff could have come over and informed us on their own, but as friendly as they are when you first come in, they just seem to forget you and socialize away the time. I think it is important to say that it is probably less the office staff we dealt with that is accountable than the people who manage the office. Sadly, even though we think the world of our vet, "Hoppy", the indifferent way that the office is run has ultimately driven us away. Read Less

I wish that I didn't have so many experiences here, but I do. Last year, my 14 year old cat had several issues that required emergency visits and a total of 6 days of overnight care. This place, as any, has its positives and negatives. Three of the vets that treated my little guy were wonderful and kept me informed throughout the process. I will always be grateful to Dr. Serrano for his candor about my cat's condition- he helped prepare me for the inevitable, though my cat pulled through that time.  While I've had mixed experiences with the staff, the day I put my cat down they were very empathetic and kind. The vet that put my cat down was pretty heartless. She had not reviewed his chart before coming in and asked me if I had done certain things, which I had. Nonetheless, it made me feel awful. I know that it is emergency care, but the prices are sky high. I will be paying off those bills for a long time. I also now wonder if certain treatments they gave my cat were even necessary, but who knows.  At least they made him comfortable, which is why I give them 3 stars instead of 2. Go here as a last resort- it's not a happy place- and keep your fingers crossed that you get the good vets. There are some good people that work here, but the unkind ones are truly awful. Read Less

It's tough to assign a rating to a place that seems totally disorganized and incompetent 90% of the time, but the other 10% they're saving pets lives. Including mine.The most positive thing about the CT Vet Center is that they are a 24 hour emergency facility. Since I've had to put down two cats in the last year (boyfriend's cats, really), I appreciate the convenience and efficiency of handling emergency walk-ins, despite how upsetting it is. After adopting another cat in June, I recently had to take him in at 10pm the night before a huge snowstorm because he was suddenly very sick and I didn't want to risk us being snowed in. We ended up paying $1,200 for his treatment and overnight stay even though they never determined what was wrong with him (a vague explanation of an internal infection). When we came to pick him up the next day, ALL of the computers were down in the entire reception area - not for lack of electricity but because they decided to do hour long updates on every computer at the same time. So they had to write out our bill, DIDN'T KNOW what kind of medication our cat needed (because it was in the computer) and all sorts of other lunacy.Two weeks ago, I brought him in again because he's an asthmatic lil' thing, and I wanted to get him checked out to make sure his lungs were okay. The vets are all nice enough but the administrative staff is pretty atrocious - rude, unprofessional, and all around pretty clueless. I was given some prednisone tablets to give the cat and after two days I gave up on the pills and asked for liquid (since other vets work with compound pharmacies and have fish/meat flavored liquid meds). They told me to pick it up in an hour, so I arrived promptly. Turns out, the prescription was never put in, no one knew who was responsible, and 20 minutes of waiting, they give me CHERRY flavored prednisone. FOR MY CAT.Anyway, overall it's just kind of a mess here but I can't justify a 1 star rating for a place that helps animals. Read Less