We have taken all of our dogs to Double A over the years. We recently had to put our dog down because he had a brain tumor. Dr. Pina could not have been kinder or more compassionate . They made the pr... Read More
We have taken all of our dogs to Double A over the years. We recently had to put our dog down because he had a brain tumor. Dr. Pina could not have been kinder or more compassionate . They made the process as peaceful as possible. Then we received a beautiful card from the staff. Today in the mail I received an acknowledgement from the Tufts School of Veterinary Medicine that Double A made a gift in our dogs honor. I was so overwhelmed by their kindness and am so filled with gratitude for the level of care they provided. I would recommend them as highly as possible Read Less
Stephanie P.
23 Mar 2019
REPORT
Amazing, friendly staff who really care about your pets. The doctors are knowledgeable and very informative giving all available options for your dogs treatment. Plus, they don't overcharge like most ... Read More
Amazing, friendly staff who really care about your pets. The doctors are knowledgeable and very informative giving all available options for your dogs treatment. Plus, they don't overcharge like most other vets do. Great veterinary hospital! Read Less
Janice Pickens
12 Jun 2018
REPORT
Awesome place. Love everyone there and so does my Maggie. Make you feel like you are important and you and your pet are special.
sue vogt
20 May 2018
REPORT
I am grateful to have Double A Veterinary Hospital for my dog Bella. The practice is owned by Andrea Autorino, dvm.
She and her staff of veterinarians, techs and assistants are all pet lovers and wor... Read More
I am grateful to have Double A Veterinary Hospital for my dog Bella. The practice is owned by Andrea Autorino, dvm.
She and her staff of veterinarians, techs and assistants are all pet lovers and work with clients to deal quickly with the needs of their pets. They also board cats and dogs. Their kindness is so profound that Bella looks forward to visits. She runs in with her tails wagging happily. That reinforces my good feelings about this practice. Read Less
Erin Viscusi
6 May 2018
REPORT
I love this place they are amazing and great with my 2 dogs and in expensive as well!!!
Kayla B.
3 Apr 2018
REPORT
I stumbled upon this practice during a medical emergency with my cat (saddle thrombus), where I was 45 minutes away and my roommate had to bring him to the closest vet that would take him in. I ended ... Read More
I stumbled upon this practice during a medical emergency with my cat (saddle thrombus), where I was 45 minutes away and my roommate had to bring him to the closest vet that would take him in. I ended up losing my best friend that day but I was blown away by the compassion and care that the vet (I believe it was Dr. Lavery) and staff showed towards my cat, my roommate, and myself. I was in shock and frankly a mess (this was all very abrupt) and Dr. Lavery's manner was a tremendous comfort while she laid out his grim prognosis and options to me. The other members of the staff that helped me were equally helpful and empathetic. It was a huge comfort to have such wonderful people, who clearly care so much about their work and the animals in their care (and even the sobbing, inconsolable humans!) treating my pet in his final hour. When I'm ready for another pet I will absolutely be coming back here. Read Less
SR Vogt
30 Mar 2018
REPORT
A calm and professional team that works seamlessly to provide top notch care. They provide tremendous care for cats and dogs. They have an integrated hospital and provide boarding. All of the Vets a... Read More
A calm and professional team that works seamlessly to provide top notch care. They provide tremendous care for cats and dogs. They have an integrated hospital and provide boarding. All of the Vets are top notch. Read Less
Lefty R.
20 Mar 2018
REPORT
I like this place a lot. They are very friendly and responsive. The place is clean and their prices are completely reasonable compared to other vet offices.
Jane Beard
9 Mar 2018
REPORT
I've entrusted the care of my beloved animals to Dr. Autorino since before there was a Double A. She's seen my dogs, cats, rabbits and my horses once upon a time. The staff is knowledgeable, compassio... Read More
I've entrusted the care of my beloved animals to Dr. Autorino since before there was a Double A. She's seen my dogs, cats, rabbits and my horses once upon a time. The staff is knowledgeable, compassionate and caring for patients and pet parents alike. I have referred many people there and will continue to do so as, in my experience, there is no place better for "fur kids". Read Less
Adam
28 Feb 2018
REPORT
They are awesome. Other Vet offices should be more like them. In my opinion I think they care more about the owner and their pets more then their bottom line. They listen more then they talk. Like I s... Read More
They are awesome. Other Vet offices should be more like them. In my opinion I think they care more about the owner and their pets more then their bottom line. They listen more then they talk. Like I said awesome Read Less
Mark Rafferty
21 Feb 2018
REPORT
I cannot say enough great things about this vet practice. Dr Andrea. Autorino and her staff are the best. I have been bringing my four-legged son - Haze (a pitbull-mix) here for years. Dr. A and h... Read More
I cannot say enough great things about this vet practice. Dr Andrea. Autorino and her staff are the best. I have been bringing my four-legged son - Haze (a pitbull-mix) here for years. Dr. A and her staff are truly passionate about their work and it shows. The practice has a loyal following of clients who entrust this vet practice to taking the best care of their family members (the ones covered in fur) and for good reason. Staff are always friendly and the office is always spotlessly clean. I appreciate that they remember Haze and me each time we visit. They are also sensitive to the fact that Haze does not care for other dogs are always accommodating by letting us use the side entrance. Haze goes Double A for all of his care including his annual physical, nail trimmings, etc. and has even been boarded here when I have gone away. How many people can say that their dog looks forward to going to the vet (he loves the staff). The clinic is conveniently located and there is always plenty of parking. The building is modern and since their remodel a few years ago they now have more space including a special waiting room area designated just for cats. I feel very fortunate that we have such as wonderful and caring vet practice so close to home. I like the fact that they are independent and not affiliated with any of the large corporate vet practices - services is very personal. Please keep up the good work!!! Read Less
Allison Coons
13 Apr 2017
REPORT
They really care about your pets and treat them like family
Ivette Vaughn
3 Apr 2017
REPORT
Thank you so much,, for helping me when I needed to put my Sasha to sleep, I was so happy to find her actual paw print with her ashes, it was a hard decision but you all where there for me, thank you!... Read More
Thank you so much,, for helping me when I needed to put my Sasha to sleep, I was so happy to find her actual paw print with her ashes, it was a hard decision but you all where there for me, thank you!!Read Less
Irene Poinelli
30 Jan 2017
REPORT
Great at getting you in for last-minute urgent needs. Very kind and helpful staff. Reasonably priced.
Derek Manes
13 Jan 2017
REPORT
Very friendly and knowledgeable vet. But they can be very busy and emergency appointments can be hard to get.
Karen R
1 Sep 2016
REPORT
I have been bringing my beloved dog there for the past 9 years. I have made numerous calls and a few visits during the past 6 months because my aging dog has some issues with her health that are conc... Read More
I have been bringing my beloved dog there for the past 9 years. I have made numerous calls and a few visits during the past 6 months because my aging dog has some issues with her health that are concerning to me. Every single vet tech is very patient with me and well informed and has given me accurate information on the phone whenever i have a question. They also run my questions by the Vet and get back to me promptly with answers. The Vets are compassionate and always discuss different options on how to provide the best quality of life for my dog. The treat my very senior dog like she is part of their family. I highly recommend this hospital as they truly love animals and their fees are reasonable. Keep up the wonderful work you do Double A. Read Less
Aaron Lafcadio
6 Jul 2016
REPORT
Andrea and the Techs - Are wonderful!! (I can't speak to other Vets)...When my cat Little Girl was 18 and very ill, they were so good to both of us.
I can't recommend Andrea enough.
Aaron
Melissa Miller
5 Jul 2016
REPORT
We absolutely love Double A and their entire staff. I wouldn't go anywhere else. They greet us by name when we walk in and have taken such great care of our girl Kemba. They have made our first tim... Read More
We absolutely love Double A and their entire staff. I wouldn't go anywhere else. They greet us by name when we walk in and have taken such great care of our girl Kemba. They have made our first time pet ownership so much easier. Read Less
Caitlin Kostelis
13 May 2016
REPORT
I don't know about these poor reviews but I have witnessed first hand the staff respond to a emergency before payment was even in place . She heals and rehabilitates dogs and then finds new homes for ... Read More
I don't know about these poor reviews but I have witnessed first hand the staff respond to a emergency before payment was even in place . She heals and rehabilitates dogs and then finds new homes for them when their owners abandon them when they are sick! The best vet ever!Read Less
Owen
19 Dec 2015
REPORT
I'm not sure what's up with the nasty and harsh reviews lately. I suspect the they are from the same family or refering to the same case? I strongly disagree with these folks who forgot to take their ... Read More
I'm not sure what's up with the nasty and harsh reviews lately. I suspect the they are from the same family or refering to the same case? I strongly disagree with these folks who forgot to take their grumpy pants off! The staff is extremely knowlageble, friendly, and always seem to be working very hard! It's nice to walk into a busness and be treated like family. My dogs have gotten the best care from Double A, including the many suguries that they have gone in for!
Disgusting? Animal abuse? That's a joke, now stop it.Read Less
Mark Dallas
17 Dec 2015
REPORT
Gross, insensitive excuse for veterinarians. DO NOT bring your animals there. They will never know what to do if there is a real emergency.
Brittany Ward
13 Dec 2015
REPORT
Disgusting excuse for a vet. They care more about money than actually helping animals. If I could give it zero stars I would. Dr. Andrea Autorino leaves animals in pain instead of actually helping the... Read More
Disgusting excuse for a vet. They care more about money than actually helping animals. If I could give it zero stars I would. Dr. Andrea Autorino leaves animals in pain instead of actually helping them or at the very least making them comfortable - even with the owners consent to do what they needed to help the animal. Total Animal Abuse! Read Less
Justin Clark
25 Nov 2015
REPORT
Nothing but wonderful things to say about Double A. I've been taking my dogs here since they opened and it's been simply amazing. The staff are always in a good mood, helpful, and willing to explain s... Read More
Nothing but wonderful things to say about Double A. I've been taking my dogs here since they opened and it's been simply amazing. The staff are always in a good mood, helpful, and willing to explain something to you if you're interested or confused. The staff at Double A will genuinely care about your pets.Read Less
Kimberly A.
5 Apr 2014
REPORT
We have been taking our dogs to Double A for many years. They are always friendly and helpful, and Dr. Andrea helped us through the emotional time of putting our dog down 3 1/2 years ago. We just rece... Read More
We have been taking our dogs to Double A for many years. They are always friendly and helpful, and Dr. Andrea helped us through the emotional time of putting our dog down 3 1/2 years ago. We just recently got a new puppy and have brought him to double A as well. Our visits recently have been great - the staff is so loving, friendly and knowledgeable when you are there in the office, and we have never felt as though we were rushed through an appointment. There is grass, trash bags and a garbage as you walk from the parking lot to the building for any pets that have to go on the way In. We love the spacious waiting room, there is always plenty of room for families and their pets, big or small. At times it can be difficult to get a hold of them over the phone, and there have been some instances over the years where we have walked to an empty waiting room and are left waiting for a short period of time before someone comes to help us. Hopefully these things will improve, but hey don't deter us from returning either. Read Less
Christopher M.
30 Jun 2013
REPORT
Location - located on a side street off the Silas Deane highway. Quiet neighborhood. Parking lot has adequate parking though it seems small. I've never had any trouble parking when I had appointmen... Read More
Location - located on a side street off the Silas Deane highway. Quiet neighborhood. Parking lot has adequate parking though it seems small. I've never had any trouble parking when I had appointments there. Aesthetics - Small grassy area just before you enter in case the pooch has a sniff of the grass and wants to go. There's available bags outside in case you didn't bring any with you and there's a trash can there as well (though you shouldn't take my word for it and still bring your own poop bags as sometimes there aren't any available). Upon entering the office,the waiting area is fairly big in case you have a large breed dog and lots of seating as well. There's a large scale for weighing your pet while you wait if you're brave enough to operate it (usually your pet gets weighed when they're inside meeting with the vet. Sometimes when you enter, there's no bell or buzzer to tell staff that someone has entered the building so sometimes you can be waiting there for more than a couple minutes for someone to check you in. (-1)Service - Although staff are super friendly over the phone and when you visit the office, the falter when you have to call to make an appointment. If you must call to make an appointment, their phone can be busy for a long time, and if you do get through, you are usually asked to hold also for a long period of time. (-1)Rating - 3/5. I only come here because the two vets that respectively take care of my dog and cat. I wouldn't dream of having anyone else take care of them as the two vets do; however if it wasn't for their sloppy office management skills, e.g. not answering the phone, putting clients on interminable holds, and not checking clients in promptly upon their arrival the place would've garnered a 5-star rating from me. Read Less
We have taken all of our dogs to Double A over the years. We recently had to put our dog down because he had a brain tumor. Dr. Pina could not have been kinder or more compassionate . They made the pr... Read More
We have taken all of our dogs to Double A over the years. We recently had to put our dog down because he had a brain tumor. Dr. Pina could not have been kinder or more compassionate . They made the process as peaceful as possible. Then we received a beautiful card from the staff. Today in the mail I received an acknowledgement from the Tufts School of Veterinary Medicine that Double A made a gift in our dogs honor. I was so overwhelmed by their kindness and am so filled with gratitude for the level of care they provided. I would recommend them as highly as possible Read Less
Stephanie P.
23 Mar 2019
REPORT
☆☆☆☆☆
REPORT
Amazing, friendly staff who really care about your pets. The doctors are knowledgeable and very informative giving all available options for your dogs treatment. Plus, they don't overcharge like most ... Read More
Amazing, friendly staff who really care about your pets. The doctors are knowledgeable and very informative giving all available options for your dogs treatment. Plus, they don't overcharge like most other vets do. Great veterinary hospital! Read Less
Janice Pickens
12 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Awesome place. Love everyone there and so does my Maggie. Make you feel like you are important and you and your pet are special.
sue vogt
20 May 2018
REPORT
☆☆☆☆☆
REPORT
I am grateful to have Double A Veterinary Hospital for my dog Bella. The practice is owned by Andrea Autorino, dvm.
She and her staff of veterinarians, techs and assistants are all pet lovers and wor... Read More
I am grateful to have Double A Veterinary Hospital for my dog Bella. The practice is owned by Andrea Autorino, dvm.
She and her staff of veterinarians, techs and assistants are all pet lovers and work with clients to deal quickly with the needs of their pets. They also board cats and dogs. Their kindness is so profound that Bella looks forward to visits. She runs in with her tails wagging happily. That reinforces my good feelings about this practice. Read Less
Erin Viscusi
6 May 2018
REPORT
☆☆☆☆☆
REPORT
I love this place they are amazing and great with my 2 dogs and in expensive as well!!!
Kayla B.
3 Apr 2018
REPORT
☆☆☆☆☆
REPORT
I stumbled upon this practice during a medical emergency with my cat (saddle thrombus), where I was 45 minutes away and my roommate had to bring him to the closest vet that would take him in. I ended ... Read More
I stumbled upon this practice during a medical emergency with my cat (saddle thrombus), where I was 45 minutes away and my roommate had to bring him to the closest vet that would take him in. I ended up losing my best friend that day but I was blown away by the compassion and care that the vet (I believe it was Dr. Lavery) and staff showed towards my cat, my roommate, and myself. I was in shock and frankly a mess (this was all very abrupt) and Dr. Lavery's manner was a tremendous comfort while she laid out his grim prognosis and options to me. The other members of the staff that helped me were equally helpful and empathetic. It was a huge comfort to have such wonderful people, who clearly care so much about their work and the animals in their care (and even the sobbing, inconsolable humans!) treating my pet in his final hour. When I'm ready for another pet I will absolutely be coming back here. Read Less
SR Vogt
30 Mar 2018
REPORT
☆☆☆☆☆
REPORT
A calm and professional team that works seamlessly to provide top notch care. They provide tremendous care for cats and dogs. They have an integrated hospital and provide boarding. All of the Vets a... Read More
A calm and professional team that works seamlessly to provide top notch care. They provide tremendous care for cats and dogs. They have an integrated hospital and provide boarding. All of the Vets are top notch. Read Less
Lefty R.
20 Mar 2018
REPORT
☆☆☆☆☆
REPORT
I like this place a lot. They are very friendly and responsive. The place is clean and their prices are completely reasonable compared to other vet offices.
Jane Beard
9 Mar 2018
REPORT
☆☆☆☆☆
REPORT
I've entrusted the care of my beloved animals to Dr. Autorino since before there was a Double A. She's seen my dogs, cats, rabbits and my horses once upon a time. The staff is knowledgeable, compassio... Read More
I've entrusted the care of my beloved animals to Dr. Autorino since before there was a Double A. She's seen my dogs, cats, rabbits and my horses once upon a time. The staff is knowledgeable, compassionate and caring for patients and pet parents alike. I have referred many people there and will continue to do so as, in my experience, there is no place better for "fur kids". Read Less
Adam
28 Feb 2018
REPORT
☆☆☆☆☆
REPORT
They are awesome. Other Vet offices should be more like them. In my opinion I think they care more about the owner and their pets more then their bottom line. They listen more then they talk. Like I s... Read More
They are awesome. Other Vet offices should be more like them. In my opinion I think they care more about the owner and their pets more then their bottom line. They listen more then they talk. Like I said awesome Read Less
Mark Rafferty
21 Feb 2018
REPORT
☆☆☆☆☆
REPORT
I cannot say enough great things about this vet practice. Dr Andrea. Autorino and her staff are the best. I have been bringing my four-legged son - Haze (a pitbull-mix) here for years. Dr. A and h... Read More
I cannot say enough great things about this vet practice. Dr Andrea. Autorino and her staff are the best. I have been bringing my four-legged son - Haze (a pitbull-mix) here for years. Dr. A and her staff are truly passionate about their work and it shows. The practice has a loyal following of clients who entrust this vet practice to taking the best care of their family members (the ones covered in fur) and for good reason. Staff are always friendly and the office is always spotlessly clean. I appreciate that they remember Haze and me each time we visit. They are also sensitive to the fact that Haze does not care for other dogs are always accommodating by letting us use the side entrance. Haze goes Double A for all of his care including his annual physical, nail trimmings, etc. and has even been boarded here when I have gone away. How many people can say that their dog looks forward to going to the vet (he loves the staff). The clinic is conveniently located and there is always plenty of parking. The building is modern and since their remodel a few years ago they now have more space including a special waiting room area designated just for cats. I feel very fortunate that we have such as wonderful and caring vet practice so close to home. I like the fact that they are independent and not affiliated with any of the large corporate vet practices - services is very personal. Please keep up the good work!!! Read Less
Allison Coons
13 Apr 2017
REPORT
☆☆☆☆☆
REPORT
They really care about your pets and treat them like family
Ivette Vaughn
3 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Thank you so much,, for helping me when I needed to put my Sasha to sleep, I was so happy to find her actual paw print with her ashes, it was a hard decision but you all where there for me, thank you!... Read More
Thank you so much,, for helping me when I needed to put my Sasha to sleep, I was so happy to find her actual paw print with her ashes, it was a hard decision but you all where there for me, thank you!!Read Less
Irene Poinelli
30 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Great at getting you in for last-minute urgent needs. Very kind and helpful staff. Reasonably priced.
Derek Manes
13 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Very friendly and knowledgeable vet. But they can be very busy and emergency appointments can be hard to get.
Karen R
1 Sep 2016
REPORT
☆☆☆☆☆
REPORT
I have been bringing my beloved dog there for the past 9 years. I have made numerous calls and a few visits during the past 6 months because my aging dog has some issues with her health that are conc... Read More
I have been bringing my beloved dog there for the past 9 years. I have made numerous calls and a few visits during the past 6 months because my aging dog has some issues with her health that are concerning to me. Every single vet tech is very patient with me and well informed and has given me accurate information on the phone whenever i have a question. They also run my questions by the Vet and get back to me promptly with answers. The Vets are compassionate and always discuss different options on how to provide the best quality of life for my dog. The treat my very senior dog like she is part of their family. I highly recommend this hospital as they truly love animals and their fees are reasonable. Keep up the wonderful work you do Double A. Read Less
Aaron Lafcadio
6 Jul 2016
REPORT
☆☆☆☆☆
REPORT
Andrea and the Techs - Are wonderful!! (I can't speak to other Vets)...When my cat Little Girl was 18 and very ill, they were so good to both of us.
I can't recommend Andrea enough.
Aaron
Melissa Miller
5 Jul 2016
REPORT
☆☆☆☆☆
REPORT
We absolutely love Double A and their entire staff. I wouldn't go anywhere else. They greet us by name when we walk in and have taken such great care of our girl Kemba. They have made our first tim... Read More
We absolutely love Double A and their entire staff. I wouldn't go anywhere else. They greet us by name when we walk in and have taken such great care of our girl Kemba. They have made our first time pet ownership so much easier. Read Less
Caitlin Kostelis
13 May 2016
REPORT
☆☆☆☆☆
REPORT
I don't know about these poor reviews but I have witnessed first hand the staff respond to a emergency before payment was even in place . She heals and rehabilitates dogs and then finds new homes for ... Read More
I don't know about these poor reviews but I have witnessed first hand the staff respond to a emergency before payment was even in place . She heals and rehabilitates dogs and then finds new homes for them when their owners abandon them when they are sick! The best vet ever!Read Less
Owen
19 Dec 2015
REPORT
☆☆☆☆☆
REPORT
I'm not sure what's up with the nasty and harsh reviews lately. I suspect the they are from the same family or refering to the same case? I strongly disagree with these folks who forgot to take their ... Read More
I'm not sure what's up with the nasty and harsh reviews lately. I suspect the they are from the same family or refering to the same case? I strongly disagree with these folks who forgot to take their grumpy pants off! The staff is extremely knowlageble, friendly, and always seem to be working very hard! It's nice to walk into a busness and be treated like family. My dogs have gotten the best care from Double A, including the many suguries that they have gone in for!
Disgusting? Animal abuse? That's a joke, now stop it.Read Less
Mark Dallas
17 Dec 2015
REPORT
☆☆☆☆☆
REPORT
Gross, insensitive excuse for veterinarians. DO NOT bring your animals there. They will never know what to do if there is a real emergency.
Brittany Ward
13 Dec 2015
REPORT
☆☆☆☆☆
REPORT
Disgusting excuse for a vet. They care more about money than actually helping animals. If I could give it zero stars I would. Dr. Andrea Autorino leaves animals in pain instead of actually helping the... Read More
Disgusting excuse for a vet. They care more about money than actually helping animals. If I could give it zero stars I would. Dr. Andrea Autorino leaves animals in pain instead of actually helping them or at the very least making them comfortable - even with the owners consent to do what they needed to help the animal. Total Animal Abuse! Read Less
Justin Clark
25 Nov 2015
REPORT
☆☆☆☆☆
REPORT
Nothing but wonderful things to say about Double A. I've been taking my dogs here since they opened and it's been simply amazing. The staff are always in a good mood, helpful, and willing to explain s... Read More
Nothing but wonderful things to say about Double A. I've been taking my dogs here since they opened and it's been simply amazing. The staff are always in a good mood, helpful, and willing to explain something to you if you're interested or confused. The staff at Double A will genuinely care about your pets.Read Less
Kimberly A.
5 Apr 2014
REPORT
☆☆☆☆☆
REPORT
We have been taking our dogs to Double A for many years. They are always friendly and helpful, and Dr. Andrea helped us through the emotional time of putting our dog down 3 1/2 years ago. We just rece... Read More
We have been taking our dogs to Double A for many years. They are always friendly and helpful, and Dr. Andrea helped us through the emotional time of putting our dog down 3 1/2 years ago. We just recently got a new puppy and have brought him to double A as well. Our visits recently have been great - the staff is so loving, friendly and knowledgeable when you are there in the office, and we have never felt as though we were rushed through an appointment. There is grass, trash bags and a garbage as you walk from the parking lot to the building for any pets that have to go on the way In. We love the spacious waiting room, there is always plenty of room for families and their pets, big or small. At times it can be difficult to get a hold of them over the phone, and there have been some instances over the years where we have walked to an empty waiting room and are left waiting for a short period of time before someone comes to help us. Hopefully these things will improve, but hey don't deter us from returning either. Read Less
Christopher M.
30 Jun 2013
REPORT
☆☆☆☆☆
REPORT
Location - located on a side street off the Silas Deane highway. Quiet neighborhood. Parking lot has adequate parking though it seems small. I've never had any trouble parking when I had appointmen... Read More
Location - located on a side street off the Silas Deane highway. Quiet neighborhood. Parking lot has adequate parking though it seems small. I've never had any trouble parking when I had appointments there. Aesthetics - Small grassy area just before you enter in case the pooch has a sniff of the grass and wants to go. There's available bags outside in case you didn't bring any with you and there's a trash can there as well (though you shouldn't take my word for it and still bring your own poop bags as sometimes there aren't any available). Upon entering the office,the waiting area is fairly big in case you have a large breed dog and lots of seating as well. There's a large scale for weighing your pet while you wait if you're brave enough to operate it (usually your pet gets weighed when they're inside meeting with the vet. Sometimes when you enter, there's no bell or buzzer to tell staff that someone has entered the building so sometimes you can be waiting there for more than a couple minutes for someone to check you in. (-1)Service - Although staff are super friendly over the phone and when you visit the office, the falter when you have to call to make an appointment. If you must call to make an appointment, their phone can be busy for a long time, and if you do get through, you are usually asked to hold also for a long period of time. (-1)Rating - 3/5. I only come here because the two vets that respectively take care of my dog and cat. I wouldn't dream of having anyone else take care of them as the two vets do; however if it wasn't for their sloppy office management skills, e.g. not answering the phone, putting clients on interminable holds, and not checking clients in promptly upon their arrival the place would've garnered a 5-star rating from me. Read Less