New England Veterinary Center and Cancer Care
Windsor, Connecticut
Reviews
David Amaral
1 May 2022
REPORT
At first treatment was great, staff was great, but when my dog really needed it - I.e his diagnosis of Addison disease (a serious life threatening disease that could cause my dog to go into shock at a...
At first treatment was great, staff was great, but when my dog really needed it - I.e his diagnosis of Addison disease (a serious life threatening disease that could cause my dog to go into shock at any moment) it’s took almost 24-36 hours to hear back despite calling the doctors 3 times. I will never be back for this reason alone. Not to mention I spent about 3000$
Joell Rybczyk
28 Apr 2022
REPORT
This facility is awful. My dog was falsely diagnosed by their IM with Addison’s. She was placed on long term steroids, and the IM refused to reduce the dose. I ended up tapering the dose down on my ow...
This facility is awful. My dog was falsely diagnosed by their IM with Addison’s. She was placed on long term steroids, and the IM refused to reduce the dose. I ended up tapering the dose down on my own, as I knew how bad the use of steroids can be. As predicted, my dog developed diabetes from the steroid use. The IM handled the diabetes completely wrong. My dog then ended up with pancreatitis due to the food the vet prescribed (a prescription food too high in fat for diabetics, which leads to pancreatitis). After another stay at the ER, and multiple visits (weekly) I finally asked the IM to use the treatment plan for diabetes according to the guidelines of veterinarian care. She refused and then informed me she was leaving the country for good in 2 weeks (no notice). That was the best thing that ever happened to my dog, as our new IM took 1 look at the records and knew the Addison’s was false and helped me get my dog stabilized.
My dog then ruptured her CCL and needed surgery to repair it. I stupidly went back to NEVCC for the procedure, as they are very close and convenient. The surgery itself went well. I picked my dog up the next day and she hadn’t eaten yet, was lethargic, incontinent and coughing. When I called the surgeon (I only got to speak with the tech) she told me it was normal. I called back the next day and was told to stop the antibiotics. I called back on the next day and was told to bring her to the ER for bloodwork and a chest X-ray. The surgeon apparently didn’t care enough to do any of her own follow up. Another day at the ER (another $1500), to be told she ‘may have aspiration pneumonia’. And I should have a feeding tube place (another surgery)! He didn’t want to give antibiotics, as it could upset her stomach with her not eating. He said he would leave one for me to pick up if the cough got worse. He also sent out labs for $300, and would get the results back in a few days. The cough got worse. I called to pick up the antibiotics, and no one knew anything about it (it was clearly written on the discharge paperwork). It took 48 hours and 6 phone calls for me to get them to fill it. The receptionist actually told me to come back into the ER so the doctor on duty could write the script! I have yet to hear about the bloodwork, but I know from past experience (urine cultures came back positive, no one ever called, and it was 2 weeks before I called them and found out) it could show something. She is still coughing, she still won’t eat consistently. No one there has followed up to check on her. I go for our 2 week post op appointment today. Once she is cleared, I will NEVER step foot in this facility again.
All they care about is the money, nothing else. It is so heartbreaking
CAROLYN T GELINEAU
12 Dec 2020
REPORT
If waiting around for hours on end while getting zero communication from the staff is for you- then this is your place! I, on the other hand, will be going to another hospital in West Hartford or Can...
If waiting around for hours on end while getting zero communication from the staff is for you- then this is your place! I, on the other hand, will be going to another hospital in West Hartford or Canton. As I sat in my car for 4 hours- I googled other possible options for the future. I will not be going back! Terrible disregarding staff.
Anonymous
7 Apr 2020
REPORT
Sadly, this place is all about the money. The staff (receptionist and technicians) are extremely cold-hearted.
I filed a complaint with the BBB regarding my most recent horrifying experience by a te...
Sadly, this place is all about the money. The staff (receptionist and technicians) are extremely cold-hearted.
I filed a complaint with the BBB regarding my most recent horrifying experience by a technician.
The technician behaviors was a poor representation of the team. The technician failed to abide by her duties and obligations to provide quality care.
The technician behavior needs to be further investigated. Hence, why I filed a complaint regarding her behaviors.
I do not recommend this place, it’s extremely overpriced —- top priority is breaking people’s pocket —— bipolar behaviors by staff —— do not welcome inquiries concerning pets health ——— etc. the list goes on.
Stay away.
Jane P.
1 Jul 2019
REPORT
Our HAVENESSE puppy started with diarrhea, vomiting, then bloody diarrhea on a Sunday early evening . Our regular vet was closed. I carefully monitored our "baby's " condition and deducted at 11:00:PM...
Our HAVENESSE puppy started with diarrhea, vomiting, then bloody diarrhea on a Sunday early evening . Our regular vet was closed. I carefully monitored our "baby's " condition and deducted at 11:00:PM she needed to be seen! I called here and spoke with Judith, who was wonderful. She asked all the appropriate questions and was very upfront about the estimated cost of the care. At 12:15 AM I walked in with my very ill puppy. The staff immediately started their exam, blood work, and kept me informed. The lady doctor, I apologize, I didn't hear her name, she explained all of the results of the blood work and of her exam. Furthermore, she went over what they did- - hydration and injections to stop the nausea, etc. All the instructions to follow up at home were printed out and Judith verbally went over them with me to assure I understood. Our baby looked much better when they brought her out and is doing much, much better today.In addition, they faxed over all the paperwork to my regular Vet, who called us early this morning.I have one more comment regarding Judith; when I was leaving, she noticed a strange car had pulled into the parking lot. She accompanied me and my baby to my car, thus assuring our safety.This facility was very clean. The staff extremely friendly, helpful, and knowledgeable. I was afraid that our beloved puppy would not make it through the night, but thanks to the staff here, she is doing so much better.
Ashwin S.
7 Jun 2019
REPORT
STAY AWAY from this place if you really want your fur baby to be safe and if you care for their well being. I came to New England Vet Center to get an opinion for surgery for my fur baby. Here are my ...
STAY AWAY from this place if you really want your fur baby to be safe and if you care for their well being. I came to New England Vet Center to get an opinion for surgery for my fur baby. Here are my observations and recommendations to pet parents:1. Walking to the front desk, you don't get the comfortable feel. The staff at the front desk are not friendly or welcoming. 2. The surgeon and his assistant who I met, OMG, had no flipping clue of what they are talking or suggesting. My dog had an ear infection and surgery was the only solution based on other feedback that I had gotten prior to coming here. The surgeon here recommended the same as well, but insisted I also do a CT Scan for $1,600 prior to the surgery. In my head I had trouble understanding why CT Scan and then I had the dumbest justification by the surgeon. He told me, if I do the CT Scan my pet would live for 1-2 years and if not his life span will be less than a year. I was horrified with the justification given to me and got me wondering what would happen when they have my dog under the knife. Then he also wanted to do another test for $350 for god knows what. The surgeon left the room to get prepped for this test and I was confused. So I asked the surgeons assistant to clarify the procedure and he told me that he has no clue of what the test is and only the surgeon knows about it. I literally picked my baby and walked out of there.3. All that these guys want are your money and lots of that. Outside of the $150 I paid for the consultation, the cost of surgery was the most expensive here.Please Please Please stay away from this hospital. I am not way coming back here and will not recommend this to any of my family or friends.
Carolyn R.
4 Apr 2019
REPORT
Added 2019: I was called to see if I was going to pick up meds they are holding at the desk. My dog passed a month before. I received a condolence card from the staff about 6 months later.I don't know...
Added 2019: I was called to see if I was going to pick up meds they are holding at the desk. My dog passed a month before. I received a condolence card from the staff about 6 months later.I don't know what happened to the long review that I posted after my poor dog died of cancer July 2017 after undergoing radiation here.It pretty much said the same as all the rest. Cold, money-grubbing, the staff don't remember your animal, they don't seem to keep medical records because they insist on over testing and having repeat evals if your usual vet is not available....and Debbi O'Keeffe ... there are no words to describe her rudeness, coldness, unprofessional behavior. It's a malpractice suit waiting to happen. Don't ever put your sweet pet through radiation. Enjoy the final months/years with them. It does not work. As pet owners, we depend on professionals to take the high road and treat our pets and us with respect and practice excellent medicine. This does not happen here. Dr O'Keffee's brain and communication skills are very scrambled and unclear.
Diane R.
17 Mar 2019
REPORT
I am the new mom to a French Bulldog puppy and a bit rusty because it's been about 13 years since I had a puppy. I had an incident last week and I was panicking. I gave a call and Blake answered and s...
I am the new mom to a French Bulldog puppy and a bit rusty because it's been about 13 years since I had a puppy. I had an incident last week and I was panicking. I gave a call and Blake answered and suggested I bring my baby boy in. Turned out to be something he took care of in a jiffy. He was friendly, helpful, and totally put me at ease. Even though they are not our primary care vet, I am grateful to have them so close to home if there is a medical emergency. I highly recommend them!
Kelly S.
14 Dec 2018
REPORT
Agree with the other reviewers. This place is all about the money and takes advantage of trusting pet owners while providing substandard care. I was overcharged $100 on my first visit to the Opthamolo...
Agree with the other reviewers. This place is all about the money and takes advantage of trusting pet owners while providing substandard care. I was overcharged $100 on my first visit to the Opthamologist (who has since left) and I challenged it. The office manager never spoke to me or returned my calls and they spoke to me only via the front office staff. My dog was discharged still under strong anesthesia and was not fully recovered. I had to take three trips there after her procedure because the Elizabethan collar was too large and she was unable to eat, and the $100 contact lens fell out twice. I continued to see the Opthamologist because she was great and very conservative but the entire place is a scam. Sometimes there is no other option and this place darn well knows that and takes advantage of emotional pet owners who will pay anything to save their beloved pets.
S Elizabeth R.
19 Aug 2018
REPORT
I can't say enough about the staff we met at New England Veternary Center. I spoke with Nigel on the phone before brining my cat in to have him examined. Both Chris and Dr. Beach were beyond empatheti...
I can't say enough about the staff we met at New England Veternary Center. I spoke with Nigel on the phone before brining my cat in to have him examined. Both Chris and Dr. Beach were beyond empathetic and compassionate during this difficult time. Sadly I had to put my Buddy down. Again, they were both so thoughtful and consoling. Regardless of the outcome I would always bring my pet back to them. They were professional, kind, and heartfelt.
Rose Johnson
12 Jul 2018
REPORT
I took my dog here for an ultrasound yesterday. The receptionist was very nice and helpful. I was very upset when I went in because I was told by another vet my dog had a large mass in her body.
The...
I took my dog here for an ultrasound yesterday. The receptionist was very nice and helpful. I was very upset when I went in because I was told by another vet my dog had a large mass in her body.
The girls came out and took my dog. A short while later they came out with her and told me there was no mass. They even took a pic of her with her silly grin on the ultrasound table so I knew she was fine.
My experience here was wonderful.
Randolph Lee
2 Jul 2018
REPORT
NEVCC is a superb facility. They dealt with my last pet who had a terminal intestinal tumor with kindness, compassion, understanding and incredible professionalism blended with warmth and caring. No...
NEVCC is a superb facility. They dealt with my last pet who had a terminal intestinal tumor with kindness, compassion, understanding and incredible professionalism blended with warmth and caring. Now my new puppy is their patient and I continue to get the same patience, thoroughness, and compassionate skilled attention to his "well-puppy" needs. Coupled with the fact that they are there 24/7, this is an incredible veterinary center. Very pleased and recommended highly.
[] ChaoticFireTV []
13 Jun 2018
REPORT
My cat had urinary blockage over the weekend and I had to bring him in since this was the only 24 hr care in my area. As a pet owner, you have to go into this knowing that it's a possibility to be a l...
My cat had urinary blockage over the weekend and I had to bring him in since this was the only 24 hr care in my area. As a pet owner, you have to go into this knowing that it's a possibility to be a lot of money. Especially emergency services and life threatening. They are really just doing their job and I base my review on how it was presented to me and customer service etc. And having been through a situation like this with past pets ... it was easier as I knew what to expect. With that said, the staff were very friendly with me with initial greeting and meeting with doctor and going over what exactly was wrong with my cat and all of my options. We ended up going with the procedure to unblock him and they were there every step of the way as he had to stay 3 days. They called me with updates and I visited and overall was a pleasant experience. I really did feel like they cared for my pet and to me that's all that matters in the end. Thank you!
[] ConMan42 []
13 Jun 2018
REPORT
My cat had urinary blockage over the weekend and I had to bring him in since this was the only 24 hr care in my area. As a pet owner, you have to go into this knowing that it's a possibility to be a l...
My cat had urinary blockage over the weekend and I had to bring him in since this was the only 24 hr care in my area. As a pet owner, you have to go into this knowing that it's a possibility to be a lot of money. Especially emergency services and life threatening. They are really just doing their job and I base my review on how it was presented to me and customer service etc. And having been through a situation like this with past pets ... it was easier as I knew what to expect. With that said, the staff were very friendly with me with initial greeting and meeting with doctor and going over what exactly was wrong with my cat and all of my options. We ended up going with the procedure to unblock him and they were there every step of the way as he had to stay 3 days. They called me with updates and I visited and overall was a pleasant experience. I really did feel like they cared for my pet and to me that's all that matters in the end. Thank you!
Eric L.
13 Jun 2018
REPORT
Similar to the other reviews, I have had an experience with this clinic where what I was told (and what was financially-agreed upon) became a different story once we arrived in the waiting room. The ...
Similar to the other reviews, I have had an experience with this clinic where what I was told (and what was financially-agreed upon) became a different story once we arrived in the waiting room. The practice manager does not keep her word - if fact, didn't even remember her words! From a medical standpoint, we've had a good previous experience; but from a business standpoint, our experiences have been "ok" and "horrible" (we actually had to walk out!)... and that's not the kind of place I would recommend.
ddavis
25 May 2018
REPORT
I stop heart guard in the winter, so I called up and asked how much it would be if i came in for the test, before I starting giving it again. They quoted me a price and i made an appointment for only...
I stop heart guard in the winter, so I called up and asked how much it would be if i came in for the test, before I starting giving it again. They quoted me a price and i made an appointment for only that test. The doc comes in and does an exam, that i wasn't aware of, and i was charged for it. 2 months later i'm still being charged. They are just out to make $$$$ obviously and it's high time i find a new vet. Donna Davis Windsor CT
Thedutch4 H.
23 Apr 2018
REPORT
First of all, we have a vet in Bloomfield; however, we purchased a puppy and live in close proximity to NEV...so we decided to give them a shot with the newbie. Made an appointment for a check up just...
First of all, we have a vet in Bloomfield; however, we purchased a puppy and live in close proximity to NEV...so we decided to give them a shot with the newbie. Made an appointment for a check up just to evaluate our new puppy that we had for about a week. Puppy is 3 months old. (Dr.) comes in, no introduction of her name, picks up our puppy, squeezes her tummy, looks at her and says she needs a bordetella shot (wasn't ready for her next distemper shot...which we knew). They give her this as a liquid in her nose, tells us to get her tick, worm etc...recommended some products and we decided on Revolution which they said covers EVERYTHING..we later found out it doesn't cover EVERYTHING...Dr. was not in with us 3 minutes...get to front desk and visit was $123. Office visit was $75 and bordetella was $48...we made a follow up appointment for her distemper (2 weeks). I went home and immediately went online to order revolution, online company sent it to their office because it's a prescription. About 8 days went by and we received an email from the online company stating they haven't received the fax from the dr. Office. I called the office and the receptionist states...we sent this, I know just who you are with a negative tone...I simply said well they sent an email that they haven't received, would you mind calling them? Fast forward...after thinking about their lack of service, we decided to send our puppy to our current vet (where our older dog has gone all his life). We called them, they received our paperwork from NEV and we were surprised to learn that they 'gave our puppy HALF a bordetella shot/liquid...is that right?but you charged us full price, never said anything to us about it being a half shot AND more importantly...our 3 month old puppy didn't need a bordetella shot at this time...but, since it was just a office visit they figured they would hit us up for money since they knew it wasn't time for a distemper shot. AND when we took our puppy to our current vet, he checked her ears, mouth, cut her nails for free, groomed some of the hair on her face, gave us tons of pamphlets and info that he went over thoroughly. Our visit was well over an hour...Shame on us for thinking this NEV which looked so nice from the outside would be so low on the inside. State of the art usually means the facility...not necessarily the people.#NotMyMoney#BeingNiceIsFree
Barbara Arnold
20 Apr 2018
REPORT
Our cats have been regular patients here and when one of our senior cats developed Bladder Stones and cancer--the service and treatment could not have been better. A great team of doctors and they he...
Our cats have been regular patients here and when one of our senior cats developed Bladder Stones and cancer--the service and treatment could not have been better. A great team of doctors and they help you make the decisions that are right for your family and your pet. My cat is responding to well to treatment and we could not be more pleased!
Tacey T.
16 Apr 2018
REPORT
The staff at this facility are amazing. The doctors and nurses kept in contact with us and were up front and honest about everything going on with our little pug. This is a specialty hospital . So yes...
The staff at this facility are amazing. The doctors and nurses kept in contact with us and were up front and honest about everything going on with our little pug. This is a specialty hospital . So yes, it was expensive, our dog had a ruptured gallbladder , and had to stay almost a week. and because of the skilled staff , they were able save her. We're very grateful and fortunate to have a facility in our area such as this.
Shane Helmick
9 Apr 2018
REPORT
If you need av dog optometrist, this is probably where you'll end up. They do have a lot of specialists which is nice.
The desk folks are pretty useless here, though, kind of like you're always talki...
If you need av dog optometrist, this is probably where you'll end up. They do have a lot of specialists which is nice.
The desk folks are pretty useless here, though, kind of like you're always talking to someone who just started working their, even though I've seen them over and over.
If you have an eye emergency, don't listen to the desk, they have a 24 hour dr on staff, just go and don't wait for the three months they'll try to wait to schedule you out. If you ask when whatever doctor you're trying to see arrives, also, they can give you an estimate of when will be a good time to walk in, but you have to know that's what you want.
Good luck!
Gil Reid
26 Mar 2018
REPORT
Highly recommended by our regular veterinarian who we fully trust. From reception through specialized surgical and rehabilitation service and process all features of our experience met and exceeded ...
Highly recommended by our regular veterinarian who we fully trust. From reception through specialized surgical and rehabilitation service and process all features of our experience met and exceeded our expectations. Our furry family member/patient is well as predicted by our surgeon... No surprises and delivered as promised.
Thanks to all we met, each of you demonstrated competence, understanding, and caring.
Best wishes to you and your leadership.
The Reid's.
Kelly DeDonato
24 Feb 2018
REPORT
No one in the waiting room and we waited for an hour, vet tech came in didn't introduce himself, then told us our dog was most likely sick from "this" but didn't talk to us or ask questions. We were 1...
No one in the waiting room and we waited for an hour, vet tech came in didn't introduce himself, then told us our dog was most likely sick from "this" but didn't talk to us or ask questions. We were 100% positive that it wasn't what he said. Then he leaves and we wait another 35 for the vet. She comes in so agitated and scowling at us. Cold and unfriendly following right in suit with the vet tech. My husband and I continue to explain she most definitely didn't get into any toxins. She leaves and comes back with a bill for 1,850 for observation, urine analysis, and blood panel. We left and kept a close eye on her. She was fine after a few hours. We followed up with our vet the next morning and he was extremely disturbed by our experience and their behavior. He also said that it's not the first time he's heard negative things.
Emily Hodsdon
17 Feb 2018
REPORT
Brought my dog in for an unknown cough (emergency visit) was placed in a room immediately. The people here were very kind, and very honest with me. Gave me an estimate before running tests. Appoitment...
Brought my dog in for an unknown cough (emergency visit) was placed in a room immediately. The people here were very kind, and very honest with me. Gave me an estimate before running tests. Appoitment for next week and medication for my dog meanwhile. These people are great and will definitely come back and refer them.
Kim D.
6 Feb 2018
REPORT
Too bad they don't have negative rating selections. A horrible situation occurred this weekend for a family in the community who lost their home and everything they own. 2 of the rescued dogs were bro...
Too bad they don't have negative rating selections. A horrible situation occurred this weekend for a family in the community who lost their home and everything they own. 2 of the rescued dogs were brought to this veterinary facility for care (not of their choosing) and this veterinary office charged this family what was described as an insane amount of money for them to be able to get their 2 babies back. While I don't know all of the details, and I appreciate that businesses have to cover their operating costs, I fail to understand the apparent lack of empathy and coldness that it takes to put money ahead of basic empathy for others. Perhaps a payment plan?... maybe a discount to offset some of the incredible hardship that has already been inflicted on this devastated and grief-stricken family? While friends, co-workers, neighbors and even complete strangers pull together to do what they can, I guess there will always be those in our world who lack basic kindness and compassion. Prayers going out to this family. Very very sad indeed.
Traci S.
5 Jan 2018
REPORT
Please read all the reviews of this facility and you will see a common thread ; lack of empathy, coldness and rudeness. I have owned no less than 3 dogs my entire life, they are my family and consider...
Please read all the reviews of this facility and you will see a common thread ; lack of empathy, coldness and rudeness. I have owned no less than 3 dogs my entire life, they are my family and considered my children. I was referred to Dr. Debi O'Keefe because my sweet girl was diagnosed with cancer. She begins by entering the room, not introducing herself and just immediately turning her back to us and our dog and reading the chart, it was very odd. The entire visit she was condescending and extremely non caring and cold to me and my dog. When asked if she could draw blood with my dog in the room with me ( she was very sick and needed comfort), as opposed to in their back room, Dr. O'Keefe flipped out and managed to become ever ruder and colder ( I didn't think it was possible). There are a lot of cancer vets in CT, so you don't need one like this, please search elsewhere for one that cares!
Stacy M.
4 Nov 2017
REPORT
Went there for emergency visit for my 15 year old cat that suddenly wasn't walking properly. I arrived and was the only car in the parking lot and we were put in a treatment room immediately. That i...
Went there for emergency visit for my 15 year old cat that suddenly wasn't walking properly. I arrived and was the only car in the parking lot and we were put in a treatment room immediately. That is where we sat for half an hour before the tech came in. She took a quick history and left. About 30 min later the Doc came in. Recommended WAY too many tests and was going to have tech bring me the treatment estimate. Again I wait 30 min, she shows me estimate, I tell her just x-rays for now and she takes the cat in the back. Almost an hour later I went to the desk and asked to have my cat back! I'm stunned they didn't have the courtesy to check in with me throughout the hour. (During my time in the room I overheard one guy walkout because he was left in a room 45 minutes without the doctor coming in and then a woman was upset because her dog with a high fever was brought in back and after an hour no one had given her any updates). Bottom line for me is that they lack customer service and I prefer to support business that appreciate and not take advantage of their customers.
Becki S.
9 Sep 2017
REPORT
It is my understanding that this vet has been euthanizing animals picked up by the City of Hartford ACO which have not been held the amount of time required BY LAW , these animals have not been advert...
It is my understanding that this vet has been euthanizing animals picked up by the City of Hartford ACO which have not been held the amount of time required BY LAW , these animals have not been advertised as is required BY LAW and their owners have been no chance to reclaim these animals, over 30 in July alone. Obviously this vet practice has not asked for any kind of proof on these animals and only cares for the money they make. Think how you would feel if it was your pet.....SHAME ON THEM - they are supposed to help the animals not kill perfectly wonderful animals. Only gave them a star because it won't let you post without it
David H.
25 Jul 2017
REPORT
Unfortunately, your pet is not top priority here; your money is. I brought my cat in to have her eyes checked as they were irritated. Before I made the appointment, I called to discuss pricing and w...
Unfortunately, your pet is not top priority here; your money is. I brought my cat in to have her eyes checked as they were irritated. Before I made the appointment, I called to discuss pricing and was told it would be $100. The doctor examined my cat, told me she had an ingrown eyelash which would require a half-hour surgery that would cost $2,500! I told her I'd think about it and went to check out. To my surprise, the bill came to almost $300--almost triple what I had been told. Even the eye lubricant, it turns out, was overpriced. I could have bought it for a fraction online. It makes me wonder if this practice cares about animals at all. This is not compassion. This is greed.
Gus Roussi
2 Jun 2017
REPORT
They were very professional. I'm glad to know I have these emergency facilities for my pet relatively nearby.
K. M.
10 Apr 2017
REPORT
I have been to this vet many times with my foster dogs. My last foster had heartworm and all of his treatment was done at NEVCCC. They have always treated me and my foster animals with the utmost re...
I have been to this vet many times with my foster dogs. My last foster had heartworm and all of his treatment was done at NEVCCC. They have always treated me and my foster animals with the utmost respect. I am sure it is difficult to assess animals that are lacking almost any historical health information, yet they always get the job done. They have been consistently upfront about costs and treatment options. I can assure that the staff here is very caring and responsive, and have gone above and beyond to help animals in need. Last night I rescued two stray huskies from the streets of Hartford and the police were unable to help for many hours. Not knowing where else to turn, I brought them to NEVCCC. Without missing a beat they brought out bowls of food and water for the dogs and inspected one of the dog's eyes that was infected. The police were still unresponsive, so they agreed to keep the dogs overnight until the police could come get them. Special thank you to Taylor and India for all of their assistance in cutting the red tape last night!
Lisa B.
8 Mar 2017
REPORT
On February 9th CT was in the middle of being hit with a big snowstorm and our beautiful 12 year old golden retriever, Lola, found herself unable to stand and it was obvious she was in some sort of di...
On February 9th CT was in the middle of being hit with a big snowstorm and our beautiful 12 year old golden retriever, Lola, found herself unable to stand and it was obvious she was in some sort of distress. We called our veterinarian and he suggested that we call NEVC, as he was concerned that she would need an emergency procedure and was short staffed due to the storm. I called NEVC and they told us to come in. They were fully staffed and operating as usual. I called them a few minutes before we arrived so they would have staff on hand to help me unload Lola from my car. The 6 inches of snow that was piled up in their parking lot and blizzard like conditions didn't stop them from running outside to greet us as soon as we pulled into their parking lot. One of their technicians along with Dr. McGrath greeted our Lola with warm hellos and gentle rubs. They loaded Lola onto the gurney and wheeled her into their clinic. After they spent a few minutes with Lola, Dr. McGrath informed us that she was experiencing pericardial effusion, which was affecting the function of her heart and that they needed to perform a pericardial tap asap! Right after the tap Lola had instant relief and quite literally her life was saved. After many tests she has been diagnosed with a right atrial tumor, most likely hemangiosarcoma. Devastating news to say the least, but a diagnosis that we are ready to face head on with the guidance of NEVC. During Lola's overnight stay, Dr. O'Keefe, NEVC's oncologist, reviewed Lola's test results, including her echocardiogram from MA Veterinary Cardiology and presented us with a few treatment options. After doing our own research and reaching out to a some universities who had been conducting studies related to hemangiosarcoma, we decided to start Lola on adriamycin (chemotherapy), Yunnan-Baiyao (Chinese herb for bleeding dog cancers) and I'm Yunnity (mushroom supplement). We were happy to see that Dr. O'Keefe supported an integrative approach. Lola has received two doses of chemotherapy and has responded very well to it. She is taking her supplements daily and according to her test results yesterday her bleeding has stopped! Great news! We realize that her treatment isn't a cure all, but it makes it so Lola's life will go on for a few more weeks, months or maybe even a year, while giving her quality of life. No words can express and no act of gratitude can represent what NEVC's support and guidance has meant to our family. Lola is a beloved family member who has given us so much over the past 12 years and we will do all that we can to show her just how much she is loved and appreciated.
Tizzi Torsiello
23 Feb 2017
REPORT
Had to bring my dog (lab/pit mix) in for a ripped off nail. She can be quite a handful when stressed or hurt, and we had never been there before. They were great with her...especially the nice vet ass...
Had to bring my dog (lab/pit mix) in for a ripped off nail. She can be quite a handful when stressed or hurt, and we had never been there before. They were great with her...especially the nice vet assistant who had to bear hug her for 10 or 15 minutes! I dealt with 4 people total, and they were all so nice!!! Thank you for taking care of Molly!
Mark W.
13 Jan 2017
REPORT
From my limited experience they saved our cat so far. We had to get him a feeding tube for Pancreatitis and Fatty Liver because he wasn't eating. They were very informative, and patient with our quest...
From my limited experience they saved our cat so far. We had to get him a feeding tube for Pancreatitis and Fatty Liver because he wasn't eating. They were very informative, and patient with our questions. No pun intended, and helped save our beloved pet kitty.They demonstrated everything we needed to know, and took time to find out where we needed to have his medication liquefied.
I do recommend them from my experience if you love your pet.
Christine Church
30 Dec 2016
REPORT
Awesome place, extremely knowledgeable vets. They've been great to our cat, who has an infection behind his eye. They even took us early!
Connie Bancroft
29 Dec 2016
REPORT
What a wonderful hospital! The Doctors were great, the assistants were wonderful, and the reception desk personnel were the best. From the time I brought my Sophia (dog) in until the time I was able...
What a wonderful hospital! The Doctors were great, the assistants were wonderful, and the reception desk personnel were the best. From the time I brought my Sophia (dog) in until the time I was able to bring her home she received the best care. I was very impressed by the professional and caring atmosphere at NEVCCC. I was allowed to visit with Sophie which made me feel more comfortable with her care. Again they were wonderful!, highly recommended. Thank you NEVCCC for taking good care of my Sophia.
Aj S.
3 Dec 2016
REPORT
I'll keep this short. People who usually go into this line of work are caring, responsive and sensitive. These 3 attributes are nowhere to be found within this organization. Not only did they break th...
I'll keep this short. People who usually go into this line of work are caring, responsive and sensitive. These 3 attributes are nowhere to be found within this organization. Not only did they break their promise to tell us costs prior to treatment and failed to respond to a letter about that specific problem, they completely misdiagnosed our dog's ailment and, 2 days ago, we had to put her down. So, for $550 to address dehydration instead of the large mass in her abdomen, our dog is gone.
Andy Allen
17 Nov 2016
REPORT
This place is a joke. Emergency for our dog. They take you right into the room. they check normal vitals and let you sit in the room for over an hour others have said they've waited 3 hrs..
Jeannine Fleury
9 Nov 2016
REPORT
I want to thank each member of this hospital. The doctors are very skilled and treated my pom with the best care Jack has had so many problems. Not to mention painful issues. Each problem was address...
I want to thank each member of this hospital. The doctors are very skilled and treated my pom with the best care Jack has had so many problems. Not to mention painful issues. Each problem was addressed and given the best treatment and care. Thank you for helping Jack 100%. The healing process has begun.
Anna Gallo
4 Nov 2016
REPORT
I've reviewed this office before, but have to echo my sentiments after my experience today. I have not received such excellent care for my pets anywhere else. I recently moved to Middletown, so this o...
I've reviewed this office before, but have to echo my sentiments after my experience today. I have not received such excellent care for my pets anywhere else. I recently moved to Middletown, so this office is a considerable drive for me, but my pets have been seeing some of the doctors at this practice for thirteen years and I trust them completely. In the middle of the night, my beagle mix ingested a large quantity of memory foam from his bed and starting vomiting repeatedly. Afraid that he'd developed a dangerous obstruction, I rushed him to another animal emergency hospital closer to me. The doctor there kept him comfortable, but told me that surgery was the only option they had to safely help him. They told me he'd have a minimum of two weeks recovery, multiple abdominal incisions, and quoted me a minimum price of $4,000. I was afraid for my dog's life and agreed to let them do the surgery there. It just so happened that the scheduling person realized the only available surgeon at that office was booked all day, so they told me to take my dog to his regular vet. When I got there, Dr. Masloski performed X-rays to confirm that there was no material in my dog's intestines, and then administered a medication to induce vomiting while I waited in the waiting room. My dog vomited a massive pile of foam pieces, and then she repeated the X-rays. She told me his stomach was now empty and that I could take him home; all within ninety minutes. I'm so glad that things worked out the way they did and that I did not needlessly put my dog through such a traumatic surgery (and spend at least $3,400 more than I had to). I cannot recommend Dr. Masloski enough; she has done right by my pets over and over. It's true that NEVCC is a large and sometimes-busy group, and that the prices are higher than those at other offices. However, the saying that you get what you pay for is very true.
Sherry Skinner
30 Oct 2016
REPORT
I am very happy to say New England vet is very clean and caring hospital. My dog was very ill and passed way in my because my other vet didn't want to take her in. But New England Vet was on top of ev...
I am very happy to say New England vet is very clean and caring hospital. My dog was very ill and passed way in my because my other vet didn't want to take her in. But New England Vet was on top of everything when it came to my dog. Help us as much as they can but it was too late my poor baby passed in the car. I just want to say I will be transferring to them asap from my experience on Oct 25,2016. Thank you New England Vet again
Mark Hensel
9 Oct 2016
REPORT
The doctors and staff are so compassionate and are genuinely concerned unlike my old vet. It's a little expensive there but to me it's worth it. They work with you to try to get appointments depending...
The doctors and staff are so compassionate and are genuinely concerned unlike my old vet. It's a little expensive there but to me it's worth it. They work with you to try to get appointments depending on severity.
Jeanne Dunne
11 Sep 2016
REPORT
My sister had to bring my yorkie Oscar in on an emergency visit for an eye concern. ( I was on vacation) The entire staff was very nice and helped them right away! Thank you very much
David Motherwell
10 Sep 2016
REPORT
Horrible heart they have. They sent me away with my Badley injured cat because I did not have the minimum down $$$, to treat him. He died in my kids arm on the way to another vet.
I will not ever go ...
Horrible heart they have. They sent me away with my Badley injured cat because I did not have the minimum down $$$, to treat him. He died in my kids arm on the way to another vet.
I will not ever go to a heartless place as that, ever!
Lorin LeBlanc-DeLucia
5 Sep 2016
REPORT
I love the care we received on Saturday night. My 13 year old min pin stopped eating I brought her to be looked at. Ended up with a diagnosis by Dr. Meenan of liver disease. Not once did she ever ment...
I love the care we received on Saturday night. My 13 year old min pin stopped eating I brought her to be looked at. Ended up with a diagnosis by Dr. Meenan of liver disease. Not once did she ever mention that we had to put her down because of her age. She was not ruling my little girl out of the running yet. Thank you
Higworld
1 Sep 2016
REPORT
We were out of town and our pet sitter had to bring our dog here for emergency surgery when she broke her leg. They were fantastic. Stayed in touch with us and reassured that everything was going fi...
We were out of town and our pet sitter had to bring our dog here for emergency surgery when she broke her leg. They were fantastic. Stayed in touch with us and reassured that everything was going fine until we could get to her. Dr. Alsop is wonderful and the follow up has been excellent too. Would return here for emergency services again if needed!
Jaime Rappaport
5 Aug 2016
REPORT
I was shown to a room right away and a tech took my dog's vital signs. I was told the doctor would be in shortly. I waited over an hour and finally checked with the receptionist. I believe they had...
I was shown to a room right away and a tech took my dog's vital signs. I was told the doctor would be in shortly. I waited over an hour and finally checked with the receptionist. I believe they had never entered my dog's information into the computer because I was asked the dog's name and then the last name and then why we were there. I was rudely told that the facility was an emergency one and had to put emergencies as a priority. I understood that but the hour plus wait and lack of information about the dog led me to believe that someone forgot we were in a room waiting. Even if the emergency situation were true, wouldn't you think that common courtesy would have sent someone into the room and tell me about the delay? She then asked me if I were going to keep waiting and she would find out how soon someone could see the dog. Of course, I said she had enough stress pacing the room for over an hour and I left. I never saw a doctor but I can say what I experienced was awful. NO STARS.
Justine M.
29 Jul 2016
REPORT
This place should be ashamed of itself. I've come in on the overnight three times with my partners foster cats. First time great, then the next FIVE times were awful. I've been to 2 other ERs since an...
This place should be ashamed of itself. I've come in on the overnight three times with my partners foster cats. First time great, then the next FIVE times were awful. I've been to 2 other ERs since and when i mentioned my service here, tbey told me this placr has tkns of drama too! The 1st time overnight the blonde Dr and skinny tattooed nurse were amazing. So we continued coming. (We foster lots of pets and our home service vet can't come for sick visits) the next two times at night, (both this summer) the 2 brown hairs nurses acted like my being there was a bother to them. Like I were inconveniencing them, even though they were emergencies and that's what they are there for! I even heard them in the hallway saying they were mad they had to pause their MOVIE! So I thought it was maybe just those nurses, and the next time came during the day, and my mom also came twice during the day with her sick dog. 3 blonde nurses. One was a total ditz, one smelled like WEED (like, stunk of it) and the other smelled like she just smoked a pack of Marlboros and gave me awful attitude. And the Dr with glasses...forget it. They used to be better. My partner told them she was unhappy and asked what days the sweet Dr and her nurse work and they say they are gone. Well. I'd like to know where they went, so I could go too. Come on. If you're there for the animals, then don't act like they are your LAST priority! Even your reputation at other hospitals is bad!
Kaitlin DeSanti
10 Jul 2016
REPORT
My poor toy poodle had a very large tick hidden in her fur on her nose ! I was brushing her and decided to trim her face a little and found it!!! I wasn't sure what else to do so jumped in my car and ...
My poor toy poodle had a very large tick hidden in her fur on her nose ! I was brushing her and decided to trim her face a little and found it!!! I wasn't sure what else to do so jumped in my car and came to the animal hospital! They took Bella right in and removed her tick, they also told me I had no balance and it was their pleasure to help!!!! Most animal hospitals charge just to walk through the doors! You can tell they genuinely care about each pet that walks in! I've only ever brought my dogs here and will continue to!
Kim G.
3 Jul 2016
REPORT
Our dog was diagnosed with cancer a month ago and she passed away yesterday. I wish that this vet showed more empathy and sympathy. It is something that is really lacking. We had a vet from another ...
Our dog was diagnosed with cancer a month ago and she passed away yesterday. I wish that this vet showed more empathy and sympathy. It is something that is really lacking. We had a vet from another service come to the house to put our dog down. We knew her for a half hour and she hugged us and showed more empathy than this vet every showed. Unfortunately, it's too late for you to show empathy towards us but PLEASE show it to your future clients.
Jim Peronto
2 May 2016
REPORT
Sister in law took in their Yorkie Brodie for an emergency visit Friday evening. We suspected that he ingested something bad. They were able to get him to throw up and it contained something plastic...
Sister in law took in their Yorkie Brodie for an emergency visit Friday evening. We suspected that he ingested something bad. They were able to get him to throw up and it contained something plastic. After blood tests, they treated him for ingesting a toxin and tremors that he started to have. They gave him an anticonvulsant and sedative and put him on IV fluids. Also treated him with carbon/charcoal to remove toxins from his stomach. We were able to see him Sunday and he was doing better but not able to walk - very groggy likely due to residual sedative. However, he did eat some canned food that we fed him which was a great sign. Went to see him Monday morning and he was nearly fully recovered. Able to walk and very alert. Also, has a good appetite. We were able to take him home today, Monday. The bill was around $2200, however, it was emergency treatment over the weekend and he stayed there 3 nights. Dr. Porter and nurse Nicole did a great job and we really appreciate their treatment and care of Brodie and the outcome.
Bobbie Taravella
26 Apr 2016
REPORT
I brought my cat there because he wasn't eating and kept his head between his paws. He was laying like this all day. I brought him in and the vet examined him. He said he would keep him there overnigh...
I brought my cat there because he wasn't eating and kept his head between his paws. He was laying like this all day. I brought him in and the vet examined him. He said he would keep him there overnight and give him fluids. The next day the staff called and told me I could pick him up. I arrived to pick him up and inquired about his health. I was told he was walking around and playing. I had brought a friend with me. I asked about the bill. They then told me the total was 2,300.00. I said $2,300.00 for an IV? Then they told me that they had run many test's on him. I asked what they would do if I left without paying the bill. They said then you can't have your cat back. I didn't have $2,300.00 . luckily my friend had the money and paid them. The cat was brought out to me and looked worse than she had been before I brought her to the vet. I questioned the staff and was told just bring him home and he will start playing. Reluctantly I brought him home. Upon getting home I noticed he still had an IV in his paw. I put him down and he just laid there and wouldn't pick up his head. I waited 1 hour. Then I noticed a large purple/yellow area on his side. I immediately brought him back to the vets. I was sobbing. The vet examined him and said he " was near death." I asked why he had released my cat and why the staff said he was playing. He said he didn't know why I was told that. He said the most humane thing to do was to put him down. I agreed. He put him down. As I left the exam room to talk to the staff about his remains they told me it would be another$180.00 for cremation. If I wanted him back I would have to pay. My friend paid the bill once again. That vet trip should have only cost me between $200.00-$300.00. The only thing I authorized was an IV to rehydrate him. I did not authorize any test's. DO NOT BRING YOUR PETS THERE.ALL I RECEIVED FROM THEM WAS A DEAD CAT
Ike L.
17 Feb 2016
REPORT
I initially came to this veterinary office for an emergency care for my dog that wasn't doing well and approaching to his death-- this was on a weekend when they had the emergency/weekend vets on call...
I initially came to this veterinary office for an emergency care for my dog that wasn't doing well and approaching to his death-- this was on a weekend when they had the emergency/weekend vets on call. I was truly impressed with their compassion and easiness to work with-- it convinced me to resume my business with them for the two remaining dogs that I have.However after going there three times for routine care/vaccinations-- it became very clear that the weekend/regular vets were two different species-- the regular vets were terrible, inconsiderate, rushed through everything and making unnecessarily (and very expensive) recommendations. I became displeased with this office (and I've been to variety of vet offices over the year- I've never been dissatisfied with any of them until this one)This are two examples of many mores of why to not to go to this clinic:** one of my dog got serious allergic reaction to several vaccinations-- had to rush her to their emergency care at midnight-- the office had the nerve to ask me what was causing those allergy reactions and what type of vaccinations she got-- this was only 7 hours after they saw her and everything was on file.** recently when I went to pick up the files for both of my dogs to be transferred to another vet office (which absolutely rocks and totally made me at peace about my pets care-- Veterinary Specialists of CT in West Hartford CT)-- they only gave me three sheets of my dogs cares in the past 7 years-- I'm one of those people who keep meticulous records and I asked them about the other paperworks that I gave to them.... They were incrediby rude and said that everything is scanned in the system-- I asked for the hard copy folder and they replied.. We don't do that any more-- once they're scanned-- they're destroyed. I'm just glad that I have the originals with me at my place-- but if a vet office doesn't have seven years of medical history for my pet on their file-- that's a concern!As I've mentioned-- their weekend emergency care team are great but it's unfortunate that the week regular staff are terrible and inconsiderate... Please please choose other wonderful vet offices in the area instead of this office!** This is a duplicated post because I noticed that NEVCC has two different YELP review sites**
Maryann deSteph
25 Jan 2016
REPORT
My vet misdiagnosed my golden retriever and she almost died! I took her into New England Vet Hospital and within 3 minutes, they correctly diagnosed a massive infection and had her on IV fluids and a...
My vet misdiagnosed my golden retriever and she almost died! I took her into New England Vet Hospital and within 3 minutes, they correctly diagnosed a massive infection and had her on IV fluids and antibiotics within minutes and saved her life! They were wonderful and I wouldn't go anywhere else! My tremendous thanks to all there, especially Dr. Maslosky.
Chris L.
22 Dec 2015
REPORT
My cat suffered an embolism that paralyzed his hindquarters on a Sunday night and this was the only facility nearby that was able to treat him. On a Sunday night, they had a doctor available and save...
My cat suffered an embolism that paralyzed his hindquarters on a Sunday night and this was the only facility nearby that was able to treat him. On a Sunday night, they had a doctor available and saved his life. My cat was there for two days and received exemplary care. They performed comprehensive tests that led to an accurate prognosis and made the decision not to euthanize at the time clear. In addition, the staff was very accommodating when I stopped by during those two days and brought him to me in a private exam room for visits. They gave me detailed instructions for his care when I brought him home and supplied the medications on site. Today, my cat has regained almost complete use of his hindquarters and I attribute that entirely to the care he received here. Both Dr. Porter (who received my cat during the emergency visit) and Dr. Berkwitt (who supervised his follow-up care) were extremely professional and had good bedside manner. The staff were also able to refer me to a pharmacy that mixes suspensions of his medications in tuna and chicken broth (because anyone who has tried to feed a cat a pill knows that's not a battle you're going to win). In addition, the follow-up visits were free of charge and Dr. Porter took time out of his schedule to come see my cat during his last checkup with Dr. Berkwitt, which really showed that the staff is invested in caring for your pet.I won't even complain about the cost because they were upfront with the estimate, and quite frankly, the total I paid was significantly less than the high end estimate I received. It wasn't cheap, but for care of this quality, it's worth the price.
yvonne dobre
2 Dec 2015
REPORT
I am not even comfortable with giving this place one star! They seem to be more about the money than the pet or customer service. I was recommended to this place for cancer care of my dog, the vet I d...
I am not even comfortable with giving this place one star! They seem to be more about the money than the pet or customer service. I was recommended to this place for cancer care of my dog, the vet I dealt with Dr. O'Keefe is the most unprofessional to the point almost sarcastic vet I have ever dealt with. I went there at three different times to talk about the cancer treatment and when I decided on an option and went back in to meet the surgeon whom I never met they decided to discuss the case out back without me ( like I wouldn't have questions!) I was told that option may not even work and still a chance the cancer could return then why was I given that as an option to begin with when we sat down to discuss options. She kept bringing up radiation because that was the most expensive option when I was going with chemo beads which in my first visit was told that would be a good option for his cancer treatment. Then at my 2nd and 3rd visit I was very rushed like she was annoyed at answering my questions even got told she had another animal waiting so if she had to answer more questions I'd have to wait until she got back from her next appointment! you would think they would allow enough time for questions but I guess the more patients she sees the more money she makes because she certainly isn't about the animal. My last appointment was supposed to be to meet the surgeon and for him to determine the amount of beads he needed which I find out they already ordered prior to appointment even though once again she said probably wouldn't work anyway! and do chest X-Ray before surgery which they said they couldn't get. At the second visit she told me I browsed his report but haven't really read it fully but felt ok to give me options on the first visit without really fully understanding the case! They're pricing also changed at each visit to be higher each time.
Fredrika Ballard
28 Nov 2015
REPORT
Dr. Porter & his team took excellent care of our critically injured Boxer, Ginger. I would recommend NEVCC to anyone in the community. We spoke twice daily while she was critical and open communicatio...
Dr. Porter & his team took excellent care of our critically injured Boxer, Ginger. I would recommend NEVCC to anyone in the community. We spoke twice daily while she was critical and open communication continued throughout her extended stay at the facility. She is doing quite well today largely due to their efforts.
Nancy B.
28 Sep 2015
REPORT
This is our regular vet for my dog and I am finally at the point that we have to change facilities due to their lack of responsiveness and all over treatment of patients. I had to call today for a pr...
This is our regular vet for my dog and I am finally at the point that we have to change facilities due to their lack of responsiveness and all over treatment of patients. I had to call today for a prescription for my dog and was told at 9am that the vet would call me back in an hour, I then called back at 2pm and had to leave another voicemail and when I called again at 4:30pm I was told that the vet was gone for the day. Unfortunately, this is common practice at their office and after 3 years I'm fed up with their lack of caring. It is so upsetting that a vet's office would treat their clients this way. My dog is part of my family and I need a vet and office that truly cares and knows me and my dog. At this office I feel like just another number... Would not recommend this office to others!
Joe B.
27 Sep 2015
REPORT
This is our regular vet for my dog and I am finally at the point that we have to change facilities due to their lack of responsiveness and all over treatment of patients. I had to call today for a pr...
This is our regular vet for my dog and I am finally at the point that we have to change facilities due to their lack of responsiveness and all over treatment of patients. I had to call today for a prescription for my dog and was told at 9am that the vet would call me back in an hour, I then called back at 2pm and had to leave another voicemail and when I called again at 4:30pm I was told that the vet was gone for the day. Unfortunately, this is common practice at their office and after 3 years I'm fed up with their lack of caring. It is so upsetting that a vet's office would treat their clients this way. My dog is part of my family and I need a vet and office that truly cares and knows me and my dog. At this office I feel like just another number... Would not recommend this office to others!
Nicholas S.
24 Jul 2015
REPORT
After our family cat came down with cancer we found this place. Dr Masloski was the lead on our little buddy's case. The only negative was I was miss quoted the procedure originally and being a sale...
After our family cat came down with cancer we found this place. Dr Masloski was the lead on our little buddy's case. The only negative was I was miss quoted the procedure originally and being a sales professional that was a bit of a problem for me. We were able to work something out in the end on the price of the very expensive exploratory surgery. We got another 6 months with our furry friend before the cancer came back and claimed his life. We had such a positive overall experience that we bring all our animals to this facility for regular care. With includes 3 cats and two rescue dogs. The level of care is top notch, and the facility is always extremely clean. They have 24hour emergency care, they do take walk ins but you will pay the emergency price. I have yet to be disappointed with any service I have received.
Jen P.
17 Jan 2015
REPORT
We brought our cat here for their emergency services. We were able to get in quickly, however we did sit and wait once in an exam room for about 45 minutes before finally asking if we had been forgot...
We brought our cat here for their emergency services. We were able to get in quickly, however we did sit and wait once in an exam room for about 45 minutes before finally asking if we had been forgotten. We were helped shortly after that. All of the staff members that we worked with were very nice, I can't remember the name of the vet who we saw, but she was extraordinarily compassionate when explaining what was wrong with our cat and when we made the heartbreaking decision to put her down she was so nice and gave us all the time we needed before moving forward. The situation was still horrible, but the vet we saw made it a little more bearable. I think they were a tad more expensive that other places, but when you need emergency care you're going to pay for it.
Sarah S.
17 Sep 2014
REPORT
My dog, Uisce, is a patient of an animal hospital in the Boston area. My husband and I relocated to the CT area and have been looking for places to transfer his care. Unfortunately, Uisce had acute ne...
My dog, Uisce, is a patient of an animal hospital in the Boston area. My husband and I relocated to the CT area and have been looking for places to transfer his care. Unfortunately, Uisce had acute neck pain, was crying/yelping in the middle of the night, and could not wait the 1-2 weeks to schedule a "new patient" appointment. I found New England Veterinary Center & Cancer Care, had his records faxed to them, and called prior to coming in for an emergency visit. The receptionist and assistants/vet techs I spoke with were professional and friendly. The vet who examined my dog was the complete opposite. She walked into the exam room and (before introducing herself) said, "what brings you to this Emergency visit, an emergency I would hope." I began to explain Uisce's past medical history and more recent events, and said that his neck pain was getting worse. She looked at me and said, "I'm not sure worser is a word." She proceeded to examine Uisce in an unorganized manner, startling him and then jumping backwards every time he moved (which made him even more nervous). I offered to help hold him. When she went to examine his neck, he tolerated her flexing and extending but started yelping when she rotated side-to-side. She then said, "it looks like the muzzle is bothering him more than anything." All in all, the facility is beautiful and the assistants are professional. The vet provided appropriate care and was obviously an intelligent provider. Her bedside manner left me feeling disappointed and bad about bringing Uisce in. I will not be coming back here because of this.
Marcia G.
16 Aug 2014
REPORT
80 hours, 4000 miles, 20 days later, and our Kobi is celebrating his 13th birthday today feeling fine, and looking forward to being cancer free! We cannot say enough about the dedication of the staff...
80 hours, 4000 miles, 20 days later, and our Kobi is celebrating his 13th birthday today feeling fine, and looking forward to being cancer free! We cannot say enough about the dedication of the staff and doctors. The Radiation Techs are angels. It wasn't cheap, but well worth it. At this time there are only two options for radiation in Connecticut if your pet has cancer - here, and The Veterinary Cancer Center in Norwalk, (also a terrific facility with terrific staff and doctors). Logistics steered us to Windsor, where Kobi met his guardian angel, LuAnn. We will be forever grateful to her, Ashley, Kathryn Ann, Melanie, and everyone else there who helped make a trying time more bearable.
Jennifer M.
24 Jul 2014
REPORT
We found this Vet at 2300 in a bit of a panic. Our beloved pet had, just that day, been discharged from another Veterinary Clinic presumably doing ok only to become VERY sick. We found them based on o...
We found this Vet at 2300 in a bit of a panic. Our beloved pet had, just that day, been discharged from another Veterinary Clinic presumably doing ok only to become VERY sick. We found them based on our previous vet's suggested posting on their site. I have to say, I personally, was very pleased with the care and concern of both Vets that saw our pet. We had numerous tests and eventually procedures performed on our dog. We were called with the lab results that night that were emergently drawn, and following a second set of X-rays for her that day, we were called with the results of them as well. They kept her as comfortable as possible and were...open and as gently honest as can be regarding her condition at all times. When she took a turn for the worse, they were quick to notify us and Dr Mizlowski was beyond kind in explaining to us the options available. We were allowed to spend whatever time we needed with her prior to having her put down.Days later we got the sweetest most heartfelt card from Dr Mizlowski offering condolences. I was very pleased with the service we got from this Center and would use them again for emergent care without hesitation and highly recommend them. I can only vouch for those services, but would imagine that the other services they provide would be comprable.
John L.
5 Sep 2013
REPORT
We found a very young stray cat and he did very well for three days. He then became very lethargic and felt very warm. We took him to the closes emergency veterinary clinic which was New England Veter...
We found a very young stray cat and he did very well for three days. He then became very lethargic and felt very warm. We took him to the closes emergency veterinary clinic which was New England Veterinary Center and Cancer Care. Our new kitten was running a temp of 104 and not doing well. They took us right in and placed our kitten on antibiotics and IV fluids. He stayed for three days and returned to us with antibiotics to give at home. He recovered completely and the charges were reasonable for the amount of care he received. I would recommend NEVCCC to any pet owner that needed emergency care.VEL
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New England Veterinary Center and Cancer Care
Windsor, Connecticut
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
Closed on Sunday
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Reviews
David Amaral
1 May 2022
At first treatment was great, staff was great, but when my dog really needed it - I.e his diagnosis of Addison disease (a serious life threatening disease that could cause my dog to go into shock at a...
At first treatment was great, staff was great, but when my dog really needed it - I.e his diagnosis of Addison disease (a serious life threatening disease that could cause my dog to go into shock at any moment) it’s took almost 24-36 hours to hear back despite calling the doctors 3 times. I will never be back for this reason alone. Not to mention I spent about 3000$
Joell Rybczyk
28 Apr 2022
This facility is awful. My dog was falsely diagnosed by their IM with Addison’s. She was placed on long term steroids, and the IM refused to reduce the dose. I ended up tapering the dose down on my ow...
This facility is awful. My dog was falsely diagnosed by their IM with Addison’s. She was placed on long term steroids, and the IM refused to reduce the dose. I ended up tapering the dose down on my own, as I knew how bad the use of steroids can be. As predicted, my dog developed diabetes from the steroid use. The IM handled the diabetes completely wrong. My dog then ended up with pancreatitis due to the food the vet prescribed (a prescription food too high in fat for diabetics, which leads to pancreatitis). After another stay at the ER, and multiple visits (weekly) I finally asked the IM to use the treatment plan for diabetes according to the guidelines of veterinarian care. She refused and then informed me she was leaving the country for good in 2 weeks (no notice). That was the best thing that ever happened to my dog, as our new IM took 1 look at the records and knew the Addison’s was false and helped me get my dog stabilized.
My dog then ruptured her CCL and needed surgery to repair it. I stupidly went back to NEVCC for the procedure, as they are very close and convenient. The surgery itself went well. I picked my dog up the next day and she hadn’t eaten yet, was lethargic, incontinent and coughing. When I called the surgeon (I only got to speak with the tech) she told me it was normal. I called back the next day and was told to stop the antibiotics. I called back on the next day and was told to bring her to the ER for bloodwork and a chest X-ray. The surgeon apparently didn’t care enough to do any of her own follow up. Another day at the ER (another $1500), to be told she ‘may have aspiration pneumonia’. And I should have a feeding tube place (another surgery)! He didn’t want to give antibiotics, as it could upset her stomach with her not eating. He said he would leave one for me to pick up if the cough got worse. He also sent out labs for $300, and would get the results back in a few days. The cough got worse. I called to pick up the antibiotics, and no one knew anything about it (it was clearly written on the discharge paperwork). It took 48 hours and 6 phone calls for me to get them to fill it. The receptionist actually told me to come back into the ER so the doctor on duty could write the script! I have yet to hear about the bloodwork, but I know from past experience (urine cultures came back positive, no one ever called, and it was 2 weeks before I called them and found out) it could show something. She is still coughing, she still won’t eat consistently. No one there has followed up to check on her. I go for our 2 week post op appointment today. Once she is cleared, I will NEVER step foot in this facility again.
All they care about is the money, nothing else. It is so heartbreaking
CAROLYN T GELINEAU
12 Dec 2020
If waiting around for hours on end while getting zero communication from the staff is for you- then this is your place! I, on the other hand, will be going to another hospital in West Hartford or Can...
If waiting around for hours on end while getting zero communication from the staff is for you- then this is your place! I, on the other hand, will be going to another hospital in West Hartford or Canton. As I sat in my car for 4 hours- I googled other possible options for the future. I will not be going back! Terrible disregarding staff.
Anonymous
7 Apr 2020
Sadly, this place is all about the money. The staff (receptionist and technicians) are extremely cold-hearted.
I filed a complaint with the BBB regarding my most recent horrifying experience by a te...
Sadly, this place is all about the money. The staff (receptionist and technicians) are extremely cold-hearted.
I filed a complaint with the BBB regarding my most recent horrifying experience by a technician.
The technician behaviors was a poor representation of the team. The technician failed to abide by her duties and obligations to provide quality care.
The technician behavior needs to be further investigated. Hence, why I filed a complaint regarding her behaviors.
I do not recommend this place, it’s extremely overpriced —- top priority is breaking people’s pocket —— bipolar behaviors by staff —— do not welcome inquiries concerning pets health ——— etc. the list goes on.
Stay away.
Jane P.
1 Jul 2019
Our HAVENESSE puppy started with diarrhea, vomiting, then bloody diarrhea on a Sunday early evening . Our regular vet was closed. I carefully monitored our "baby's " condition and deducted at 11:00:PM...
Our HAVENESSE puppy started with diarrhea, vomiting, then bloody diarrhea on a Sunday early evening . Our regular vet was closed. I carefully monitored our "baby's " condition and deducted at 11:00:PM she needed to be seen! I called here and spoke with Judith, who was wonderful. She asked all the appropriate questions and was very upfront about the estimated cost of the care. At 12:15 AM I walked in with my very ill puppy. The staff immediately started their exam, blood work, and kept me informed. The lady doctor, I apologize, I didn't hear her name, she explained all of the results of the blood work and of her exam. Furthermore, she went over what they did- - hydration and injections to stop the nausea, etc. All the instructions to follow up at home were printed out and Judith verbally went over them with me to assure I understood. Our baby looked much better when they brought her out and is doing much, much better today.In addition, they faxed over all the paperwork to my regular Vet, who called us early this morning.I have one more comment regarding Judith; when I was leaving, she noticed a strange car had pulled into the parking lot. She accompanied me and my baby to my car, thus assuring our safety.This facility was very clean. The staff extremely friendly, helpful, and knowledgeable. I was afraid that our beloved puppy would not make it through the night, but thanks to the staff here, she is doing so much better.
Ashwin S.
7 Jun 2019
STAY AWAY from this place if you really want your fur baby to be safe and if you care for their well being. I came to New England Vet Center to get an opinion for surgery for my fur baby. Here are my ...
STAY AWAY from this place if you really want your fur baby to be safe and if you care for their well being. I came to New England Vet Center to get an opinion for surgery for my fur baby. Here are my observations and recommendations to pet parents:1. Walking to the front desk, you don't get the comfortable feel. The staff at the front desk are not friendly or welcoming. 2. The surgeon and his assistant who I met, OMG, had no flipping clue of what they are talking or suggesting. My dog had an ear infection and surgery was the only solution based on other feedback that I had gotten prior to coming here. The surgeon here recommended the same as well, but insisted I also do a CT Scan for $1,600 prior to the surgery. In my head I had trouble understanding why CT Scan and then I had the dumbest justification by the surgeon. He told me, if I do the CT Scan my pet would live for 1-2 years and if not his life span will be less than a year. I was horrified with the justification given to me and got me wondering what would happen when they have my dog under the knife. Then he also wanted to do another test for $350 for god knows what. The surgeon left the room to get prepped for this test and I was confused. So I asked the surgeons assistant to clarify the procedure and he told me that he has no clue of what the test is and only the surgeon knows about it. I literally picked my baby and walked out of there.3. All that these guys want are your money and lots of that. Outside of the $150 I paid for the consultation, the cost of surgery was the most expensive here.Please Please Please stay away from this hospital. I am not way coming back here and will not recommend this to any of my family or friends.
Carolyn R.
4 Apr 2019
Added 2019: I was called to see if I was going to pick up meds they are holding at the desk. My dog passed a month before. I received a condolence card from the staff about 6 months later.I don't know...
Added 2019: I was called to see if I was going to pick up meds they are holding at the desk. My dog passed a month before. I received a condolence card from the staff about 6 months later.I don't know what happened to the long review that I posted after my poor dog died of cancer July 2017 after undergoing radiation here.It pretty much said the same as all the rest. Cold, money-grubbing, the staff don't remember your animal, they don't seem to keep medical records because they insist on over testing and having repeat evals if your usual vet is not available....and Debbi O'Keeffe ... there are no words to describe her rudeness, coldness, unprofessional behavior. It's a malpractice suit waiting to happen. Don't ever put your sweet pet through radiation. Enjoy the final months/years with them. It does not work. As pet owners, we depend on professionals to take the high road and treat our pets and us with respect and practice excellent medicine. This does not happen here. Dr O'Keffee's brain and communication skills are very scrambled and unclear.
Diane R.
17 Mar 2019
I am the new mom to a French Bulldog puppy and a bit rusty because it's been about 13 years since I had a puppy. I had an incident last week and I was panicking. I gave a call and Blake answered and s...
I am the new mom to a French Bulldog puppy and a bit rusty because it's been about 13 years since I had a puppy. I had an incident last week and I was panicking. I gave a call and Blake answered and suggested I bring my baby boy in. Turned out to be something he took care of in a jiffy. He was friendly, helpful, and totally put me at ease. Even though they are not our primary care vet, I am grateful to have them so close to home if there is a medical emergency. I highly recommend them!
Kelly S.
14 Dec 2018
Agree with the other reviewers. This place is all about the money and takes advantage of trusting pet owners while providing substandard care. I was overcharged $100 on my first visit to the Opthamolo...
Agree with the other reviewers. This place is all about the money and takes advantage of trusting pet owners while providing substandard care. I was overcharged $100 on my first visit to the Opthamologist (who has since left) and I challenged it. The office manager never spoke to me or returned my calls and they spoke to me only via the front office staff. My dog was discharged still under strong anesthesia and was not fully recovered. I had to take three trips there after her procedure because the Elizabethan collar was too large and she was unable to eat, and the $100 contact lens fell out twice. I continued to see the Opthamologist because she was great and very conservative but the entire place is a scam. Sometimes there is no other option and this place darn well knows that and takes advantage of emotional pet owners who will pay anything to save their beloved pets.
S Elizabeth R.
19 Aug 2018
I can't say enough about the staff we met at New England Veternary Center. I spoke with Nigel on the phone before brining my cat in to have him examined. Both Chris and Dr. Beach were beyond empatheti...
I can't say enough about the staff we met at New England Veternary Center. I spoke with Nigel on the phone before brining my cat in to have him examined. Both Chris and Dr. Beach were beyond empathetic and compassionate during this difficult time. Sadly I had to put my Buddy down. Again, they were both so thoughtful and consoling. Regardless of the outcome I would always bring my pet back to them. They were professional, kind, and heartfelt.
Rose Johnson
12 Jul 2018
I took my dog here for an ultrasound yesterday. The receptionist was very nice and helpful. I was very upset when I went in because I was told by another vet my dog had a large mass in her body.
The...
I took my dog here for an ultrasound yesterday. The receptionist was very nice and helpful. I was very upset when I went in because I was told by another vet my dog had a large mass in her body.
The girls came out and took my dog. A short while later they came out with her and told me there was no mass. They even took a pic of her with her silly grin on the ultrasound table so I knew she was fine.
My experience here was wonderful.
Randolph Lee
2 Jul 2018
NEVCC is a superb facility. They dealt with my last pet who had a terminal intestinal tumor with kindness, compassion, understanding and incredible professionalism blended with warmth and caring. No...
NEVCC is a superb facility. They dealt with my last pet who had a terminal intestinal tumor with kindness, compassion, understanding and incredible professionalism blended with warmth and caring. Now my new puppy is their patient and I continue to get the same patience, thoroughness, and compassionate skilled attention to his "well-puppy" needs. Coupled with the fact that they are there 24/7, this is an incredible veterinary center. Very pleased and recommended highly.
[] ChaoticFireTV []
13 Jun 2018
My cat had urinary blockage over the weekend and I had to bring him in since this was the only 24 hr care in my area. As a pet owner, you have to go into this knowing that it's a possibility to be a l...
My cat had urinary blockage over the weekend and I had to bring him in since this was the only 24 hr care in my area. As a pet owner, you have to go into this knowing that it's a possibility to be a lot of money. Especially emergency services and life threatening. They are really just doing their job and I base my review on how it was presented to me and customer service etc. And having been through a situation like this with past pets ... it was easier as I knew what to expect. With that said, the staff were very friendly with me with initial greeting and meeting with doctor and going over what exactly was wrong with my cat and all of my options. We ended up going with the procedure to unblock him and they were there every step of the way as he had to stay 3 days. They called me with updates and I visited and overall was a pleasant experience. I really did feel like they cared for my pet and to me that's all that matters in the end. Thank you!
[] ConMan42 []
13 Jun 2018
My cat had urinary blockage over the weekend and I had to bring him in since this was the only 24 hr care in my area. As a pet owner, you have to go into this knowing that it's a possibility to be a l...
My cat had urinary blockage over the weekend and I had to bring him in since this was the only 24 hr care in my area. As a pet owner, you have to go into this knowing that it's a possibility to be a lot of money. Especially emergency services and life threatening. They are really just doing their job and I base my review on how it was presented to me and customer service etc. And having been through a situation like this with past pets ... it was easier as I knew what to expect. With that said, the staff were very friendly with me with initial greeting and meeting with doctor and going over what exactly was wrong with my cat and all of my options. We ended up going with the procedure to unblock him and they were there every step of the way as he had to stay 3 days. They called me with updates and I visited and overall was a pleasant experience. I really did feel like they cared for my pet and to me that's all that matters in the end. Thank you!
Eric L.
13 Jun 2018
Similar to the other reviews, I have had an experience with this clinic where what I was told (and what was financially-agreed upon) became a different story once we arrived in the waiting room. The ...
Similar to the other reviews, I have had an experience with this clinic where what I was told (and what was financially-agreed upon) became a different story once we arrived in the waiting room. The practice manager does not keep her word - if fact, didn't even remember her words! From a medical standpoint, we've had a good previous experience; but from a business standpoint, our experiences have been "ok" and "horrible" (we actually had to walk out!)... and that's not the kind of place I would recommend.
ddavis
25 May 2018
I stop heart guard in the winter, so I called up and asked how much it would be if i came in for the test, before I starting giving it again. They quoted me a price and i made an appointment for only...
I stop heart guard in the winter, so I called up and asked how much it would be if i came in for the test, before I starting giving it again. They quoted me a price and i made an appointment for only that test. The doc comes in and does an exam, that i wasn't aware of, and i was charged for it. 2 months later i'm still being charged. They are just out to make $$$$ obviously and it's high time i find a new vet. Donna Davis Windsor CT
Thedutch4 H.
23 Apr 2018
First of all, we have a vet in Bloomfield; however, we purchased a puppy and live in close proximity to NEV...so we decided to give them a shot with the newbie. Made an appointment for a check up just...
First of all, we have a vet in Bloomfield; however, we purchased a puppy and live in close proximity to NEV...so we decided to give them a shot with the newbie. Made an appointment for a check up just to evaluate our new puppy that we had for about a week. Puppy is 3 months old. (Dr.) comes in, no introduction of her name, picks up our puppy, squeezes her tummy, looks at her and says she needs a bordetella shot (wasn't ready for her next distemper shot...which we knew). They give her this as a liquid in her nose, tells us to get her tick, worm etc...recommended some products and we decided on Revolution which they said covers EVERYTHING..we later found out it doesn't cover EVERYTHING...Dr. was not in with us 3 minutes...get to front desk and visit was $123. Office visit was $75 and bordetella was $48...we made a follow up appointment for her distemper (2 weeks). I went home and immediately went online to order revolution, online company sent it to their office because it's a prescription. About 8 days went by and we received an email from the online company stating they haven't received the fax from the dr. Office. I called the office and the receptionist states...we sent this, I know just who you are with a negative tone...I simply said well they sent an email that they haven't received, would you mind calling them? Fast forward...after thinking about their lack of service, we decided to send our puppy to our current vet (where our older dog has gone all his life). We called them, they received our paperwork from NEV and we were surprised to learn that they 'gave our puppy HALF a bordetella shot/liquid...is that right?but you charged us full price, never said anything to us about it being a half shot AND more importantly...our 3 month old puppy didn't need a bordetella shot at this time...but, since it was just a office visit they figured they would hit us up for money since they knew it wasn't time for a distemper shot. AND when we took our puppy to our current vet, he checked her ears, mouth, cut her nails for free, groomed some of the hair on her face, gave us tons of pamphlets and info that he went over thoroughly. Our visit was well over an hour...Shame on us for thinking this NEV which looked so nice from the outside would be so low on the inside. State of the art usually means the facility...not necessarily the people.#NotMyMoney#BeingNiceIsFree
Barbara Arnold
20 Apr 2018
Our cats have been regular patients here and when one of our senior cats developed Bladder Stones and cancer--the service and treatment could not have been better. A great team of doctors and they he...
Our cats have been regular patients here and when one of our senior cats developed Bladder Stones and cancer--the service and treatment could not have been better. A great team of doctors and they help you make the decisions that are right for your family and your pet. My cat is responding to well to treatment and we could not be more pleased!
Tacey T.
16 Apr 2018
The staff at this facility are amazing. The doctors and nurses kept in contact with us and were up front and honest about everything going on with our little pug. This is a specialty hospital . So yes...
The staff at this facility are amazing. The doctors and nurses kept in contact with us and were up front and honest about everything going on with our little pug. This is a specialty hospital . So yes, it was expensive, our dog had a ruptured gallbladder , and had to stay almost a week. and because of the skilled staff , they were able save her. We're very grateful and fortunate to have a facility in our area such as this.
Shane Helmick
9 Apr 2018
If you need av dog optometrist, this is probably where you'll end up. They do have a lot of specialists which is nice.
The desk folks are pretty useless here, though, kind of like you're always talki...
If you need av dog optometrist, this is probably where you'll end up. They do have a lot of specialists which is nice.
The desk folks are pretty useless here, though, kind of like you're always talking to someone who just started working their, even though I've seen them over and over.
If you have an eye emergency, don't listen to the desk, they have a 24 hour dr on staff, just go and don't wait for the three months they'll try to wait to schedule you out. If you ask when whatever doctor you're trying to see arrives, also, they can give you an estimate of when will be a good time to walk in, but you have to know that's what you want.
Good luck!
Gil Reid
26 Mar 2018
Highly recommended by our regular veterinarian who we fully trust. From reception through specialized surgical and rehabilitation service and process all features of our experience met and exceeded ...
Highly recommended by our regular veterinarian who we fully trust. From reception through specialized surgical and rehabilitation service and process all features of our experience met and exceeded our expectations. Our furry family member/patient is well as predicted by our surgeon... No surprises and delivered as promised.
Thanks to all we met, each of you demonstrated competence, understanding, and caring.
Best wishes to you and your leadership.
The Reid's.
Kelly DeDonato
24 Feb 2018
No one in the waiting room and we waited for an hour, vet tech came in didn't introduce himself, then told us our dog was most likely sick from "this" but didn't talk to us or ask questions. We were 1...
No one in the waiting room and we waited for an hour, vet tech came in didn't introduce himself, then told us our dog was most likely sick from "this" but didn't talk to us or ask questions. We were 100% positive that it wasn't what he said. Then he leaves and we wait another 35 for the vet. She comes in so agitated and scowling at us. Cold and unfriendly following right in suit with the vet tech. My husband and I continue to explain she most definitely didn't get into any toxins. She leaves and comes back with a bill for 1,850 for observation, urine analysis, and blood panel. We left and kept a close eye on her. She was fine after a few hours. We followed up with our vet the next morning and he was extremely disturbed by our experience and their behavior. He also said that it's not the first time he's heard negative things.
Emily Hodsdon
17 Feb 2018
Brought my dog in for an unknown cough (emergency visit) was placed in a room immediately. The people here were very kind, and very honest with me. Gave me an estimate before running tests. Appoitment...
Brought my dog in for an unknown cough (emergency visit) was placed in a room immediately. The people here were very kind, and very honest with me. Gave me an estimate before running tests. Appoitment for next week and medication for my dog meanwhile. These people are great and will definitely come back and refer them.
Kim D.
6 Feb 2018
Too bad they don't have negative rating selections. A horrible situation occurred this weekend for a family in the community who lost their home and everything they own. 2 of the rescued dogs were bro...
Too bad they don't have negative rating selections. A horrible situation occurred this weekend for a family in the community who lost their home and everything they own. 2 of the rescued dogs were brought to this veterinary facility for care (not of their choosing) and this veterinary office charged this family what was described as an insane amount of money for them to be able to get their 2 babies back. While I don't know all of the details, and I appreciate that businesses have to cover their operating costs, I fail to understand the apparent lack of empathy and coldness that it takes to put money ahead of basic empathy for others. Perhaps a payment plan?... maybe a discount to offset some of the incredible hardship that has already been inflicted on this devastated and grief-stricken family? While friends, co-workers, neighbors and even complete strangers pull together to do what they can, I guess there will always be those in our world who lack basic kindness and compassion. Prayers going out to this family. Very very sad indeed.
Traci S.
5 Jan 2018
Please read all the reviews of this facility and you will see a common thread ; lack of empathy, coldness and rudeness. I have owned no less than 3 dogs my entire life, they are my family and consider...
Please read all the reviews of this facility and you will see a common thread ; lack of empathy, coldness and rudeness. I have owned no less than 3 dogs my entire life, they are my family and considered my children. I was referred to Dr. Debi O'Keefe because my sweet girl was diagnosed with cancer. She begins by entering the room, not introducing herself and just immediately turning her back to us and our dog and reading the chart, it was very odd. The entire visit she was condescending and extremely non caring and cold to me and my dog. When asked if she could draw blood with my dog in the room with me ( she was very sick and needed comfort), as opposed to in their back room, Dr. O'Keefe flipped out and managed to become ever ruder and colder ( I didn't think it was possible). There are a lot of cancer vets in CT, so you don't need one like this, please search elsewhere for one that cares!
Stacy M.
4 Nov 2017
Went there for emergency visit for my 15 year old cat that suddenly wasn't walking properly. I arrived and was the only car in the parking lot and we were put in a treatment room immediately. That i...
Went there for emergency visit for my 15 year old cat that suddenly wasn't walking properly. I arrived and was the only car in the parking lot and we were put in a treatment room immediately. That is where we sat for half an hour before the tech came in. She took a quick history and left. About 30 min later the Doc came in. Recommended WAY too many tests and was going to have tech bring me the treatment estimate. Again I wait 30 min, she shows me estimate, I tell her just x-rays for now and she takes the cat in the back. Almost an hour later I went to the desk and asked to have my cat back! I'm stunned they didn't have the courtesy to check in with me throughout the hour. (During my time in the room I overheard one guy walkout because he was left in a room 45 minutes without the doctor coming in and then a woman was upset because her dog with a high fever was brought in back and after an hour no one had given her any updates). Bottom line for me is that they lack customer service and I prefer to support business that appreciate and not take advantage of their customers.
Becki S.
9 Sep 2017
It is my understanding that this vet has been euthanizing animals picked up by the City of Hartford ACO which have not been held the amount of time required BY LAW , these animals have not been advert...
It is my understanding that this vet has been euthanizing animals picked up by the City of Hartford ACO which have not been held the amount of time required BY LAW , these animals have not been advertised as is required BY LAW and their owners have been no chance to reclaim these animals, over 30 in July alone. Obviously this vet practice has not asked for any kind of proof on these animals and only cares for the money they make. Think how you would feel if it was your pet.....SHAME ON THEM - they are supposed to help the animals not kill perfectly wonderful animals. Only gave them a star because it won't let you post without it
David H.
25 Jul 2017
Unfortunately, your pet is not top priority here; your money is. I brought my cat in to have her eyes checked as they were irritated. Before I made the appointment, I called to discuss pricing and w...
Unfortunately, your pet is not top priority here; your money is. I brought my cat in to have her eyes checked as they were irritated. Before I made the appointment, I called to discuss pricing and was told it would be $100. The doctor examined my cat, told me she had an ingrown eyelash which would require a half-hour surgery that would cost $2,500! I told her I'd think about it and went to check out. To my surprise, the bill came to almost $300--almost triple what I had been told. Even the eye lubricant, it turns out, was overpriced. I could have bought it for a fraction online. It makes me wonder if this practice cares about animals at all. This is not compassion. This is greed.
Gus Roussi
2 Jun 2017
They were very professional. I'm glad to know I have these emergency facilities for my pet relatively nearby.
K. M.
10 Apr 2017
I have been to this vet many times with my foster dogs. My last foster had heartworm and all of his treatment was done at NEVCCC. They have always treated me and my foster animals with the utmost re...
I have been to this vet many times with my foster dogs. My last foster had heartworm and all of his treatment was done at NEVCCC. They have always treated me and my foster animals with the utmost respect. I am sure it is difficult to assess animals that are lacking almost any historical health information, yet they always get the job done. They have been consistently upfront about costs and treatment options. I can assure that the staff here is very caring and responsive, and have gone above and beyond to help animals in need. Last night I rescued two stray huskies from the streets of Hartford and the police were unable to help for many hours. Not knowing where else to turn, I brought them to NEVCCC. Without missing a beat they brought out bowls of food and water for the dogs and inspected one of the dog's eyes that was infected. The police were still unresponsive, so they agreed to keep the dogs overnight until the police could come get them. Special thank you to Taylor and India for all of their assistance in cutting the red tape last night!
Lisa B.
8 Mar 2017
On February 9th CT was in the middle of being hit with a big snowstorm and our beautiful 12 year old golden retriever, Lola, found herself unable to stand and it was obvious she was in some sort of di...
On February 9th CT was in the middle of being hit with a big snowstorm and our beautiful 12 year old golden retriever, Lola, found herself unable to stand and it was obvious she was in some sort of distress. We called our veterinarian and he suggested that we call NEVC, as he was concerned that she would need an emergency procedure and was short staffed due to the storm. I called NEVC and they told us to come in. They were fully staffed and operating as usual. I called them a few minutes before we arrived so they would have staff on hand to help me unload Lola from my car. The 6 inches of snow that was piled up in their parking lot and blizzard like conditions didn't stop them from running outside to greet us as soon as we pulled into their parking lot. One of their technicians along with Dr. McGrath greeted our Lola with warm hellos and gentle rubs. They loaded Lola onto the gurney and wheeled her into their clinic. After they spent a few minutes with Lola, Dr. McGrath informed us that she was experiencing pericardial effusion, which was affecting the function of her heart and that they needed to perform a pericardial tap asap! Right after the tap Lola had instant relief and quite literally her life was saved. After many tests she has been diagnosed with a right atrial tumor, most likely hemangiosarcoma. Devastating news to say the least, but a diagnosis that we are ready to face head on with the guidance of NEVC. During Lola's overnight stay, Dr. O'Keefe, NEVC's oncologist, reviewed Lola's test results, including her echocardiogram from MA Veterinary Cardiology and presented us with a few treatment options. After doing our own research and reaching out to a some universities who had been conducting studies related to hemangiosarcoma, we decided to start Lola on adriamycin (chemotherapy), Yunnan-Baiyao (Chinese herb for bleeding dog cancers) and I'm Yunnity (mushroom supplement). We were happy to see that Dr. O'Keefe supported an integrative approach. Lola has received two doses of chemotherapy and has responded very well to it. She is taking her supplements daily and according to her test results yesterday her bleeding has stopped! Great news! We realize that her treatment isn't a cure all, but it makes it so Lola's life will go on for a few more weeks, months or maybe even a year, while giving her quality of life. No words can express and no act of gratitude can represent what NEVC's support and guidance has meant to our family. Lola is a beloved family member who has given us so much over the past 12 years and we will do all that we can to show her just how much she is loved and appreciated.
Tizzi Torsiello
23 Feb 2017
Had to bring my dog (lab/pit mix) in for a ripped off nail. She can be quite a handful when stressed or hurt, and we had never been there before. They were great with her...especially the nice vet ass...
Had to bring my dog (lab/pit mix) in for a ripped off nail. She can be quite a handful when stressed or hurt, and we had never been there before. They were great with her...especially the nice vet assistant who had to bear hug her for 10 or 15 minutes! I dealt with 4 people total, and they were all so nice!!! Thank you for taking care of Molly!
Mark W.
13 Jan 2017
From my limited experience they saved our cat so far. We had to get him a feeding tube for Pancreatitis and Fatty Liver because he wasn't eating. They were very informative, and patient with our quest...
From my limited experience they saved our cat so far. We had to get him a feeding tube for Pancreatitis and Fatty Liver because he wasn't eating. They were very informative, and patient with our questions. No pun intended, and helped save our beloved pet kitty.They demonstrated everything we needed to know, and took time to find out where we needed to have his medication liquefied.
I do recommend them from my experience if you love your pet.
Christine Church
30 Dec 2016
Awesome place, extremely knowledgeable vets. They've been great to our cat, who has an infection behind his eye. They even took us early!
Connie Bancroft
29 Dec 2016
What a wonderful hospital! The Doctors were great, the assistants were wonderful, and the reception desk personnel were the best. From the time I brought my Sophia (dog) in until the time I was able...
What a wonderful hospital! The Doctors were great, the assistants were wonderful, and the reception desk personnel were the best. From the time I brought my Sophia (dog) in until the time I was able to bring her home she received the best care. I was very impressed by the professional and caring atmosphere at NEVCCC. I was allowed to visit with Sophie which made me feel more comfortable with her care. Again they were wonderful!, highly recommended. Thank you NEVCCC for taking good care of my Sophia.
Aj S.
3 Dec 2016
I'll keep this short. People who usually go into this line of work are caring, responsive and sensitive. These 3 attributes are nowhere to be found within this organization. Not only did they break th...
I'll keep this short. People who usually go into this line of work are caring, responsive and sensitive. These 3 attributes are nowhere to be found within this organization. Not only did they break their promise to tell us costs prior to treatment and failed to respond to a letter about that specific problem, they completely misdiagnosed our dog's ailment and, 2 days ago, we had to put her down. So, for $550 to address dehydration instead of the large mass in her abdomen, our dog is gone.
Andy Allen
17 Nov 2016
This place is a joke. Emergency for our dog. They take you right into the room. they check normal vitals and let you sit in the room for over an hour others have said they've waited 3 hrs..
Jeannine Fleury
9 Nov 2016
I want to thank each member of this hospital. The doctors are very skilled and treated my pom with the best care Jack has had so many problems. Not to mention painful issues. Each problem was address...
I want to thank each member of this hospital. The doctors are very skilled and treated my pom with the best care Jack has had so many problems. Not to mention painful issues. Each problem was addressed and given the best treatment and care. Thank you for helping Jack 100%. The healing process has begun.
Anna Gallo
4 Nov 2016
I've reviewed this office before, but have to echo my sentiments after my experience today. I have not received such excellent care for my pets anywhere else. I recently moved to Middletown, so this o...
I've reviewed this office before, but have to echo my sentiments after my experience today. I have not received such excellent care for my pets anywhere else. I recently moved to Middletown, so this office is a considerable drive for me, but my pets have been seeing some of the doctors at this practice for thirteen years and I trust them completely. In the middle of the night, my beagle mix ingested a large quantity of memory foam from his bed and starting vomiting repeatedly. Afraid that he'd developed a dangerous obstruction, I rushed him to another animal emergency hospital closer to me. The doctor there kept him comfortable, but told me that surgery was the only option they had to safely help him. They told me he'd have a minimum of two weeks recovery, multiple abdominal incisions, and quoted me a minimum price of $4,000. I was afraid for my dog's life and agreed to let them do the surgery there. It just so happened that the scheduling person realized the only available surgeon at that office was booked all day, so they told me to take my dog to his regular vet. When I got there, Dr. Masloski performed X-rays to confirm that there was no material in my dog's intestines, and then administered a medication to induce vomiting while I waited in the waiting room. My dog vomited a massive pile of foam pieces, and then she repeated the X-rays. She told me his stomach was now empty and that I could take him home; all within ninety minutes. I'm so glad that things worked out the way they did and that I did not needlessly put my dog through such a traumatic surgery (and spend at least $3,400 more than I had to). I cannot recommend Dr. Masloski enough; she has done right by my pets over and over. It's true that NEVCC is a large and sometimes-busy group, and that the prices are higher than those at other offices. However, the saying that you get what you pay for is very true.
Sherry Skinner
30 Oct 2016
I am very happy to say New England vet is very clean and caring hospital. My dog was very ill and passed way in my because my other vet didn't want to take her in. But New England Vet was on top of ev...
I am very happy to say New England vet is very clean and caring hospital. My dog was very ill and passed way in my because my other vet didn't want to take her in. But New England Vet was on top of everything when it came to my dog. Help us as much as they can but it was too late my poor baby passed in the car. I just want to say I will be transferring to them asap from my experience on Oct 25,2016. Thank you New England Vet again
Mark Hensel
9 Oct 2016
The doctors and staff are so compassionate and are genuinely concerned unlike my old vet. It's a little expensive there but to me it's worth it. They work with you to try to get appointments depending...
The doctors and staff are so compassionate and are genuinely concerned unlike my old vet. It's a little expensive there but to me it's worth it. They work with you to try to get appointments depending on severity.
Jeanne Dunne
11 Sep 2016
My sister had to bring my yorkie Oscar in on an emergency visit for an eye concern. ( I was on vacation) The entire staff was very nice and helped them right away! Thank you very much
David Motherwell
10 Sep 2016
Horrible heart they have. They sent me away with my Badley injured cat because I did not have the minimum down $$$, to treat him. He died in my kids arm on the way to another vet.
I will not ever go ...
Horrible heart they have. They sent me away with my Badley injured cat because I did not have the minimum down $$$, to treat him. He died in my kids arm on the way to another vet.
I will not ever go to a heartless place as that, ever!
Lorin LeBlanc-DeLucia
5 Sep 2016
I love the care we received on Saturday night. My 13 year old min pin stopped eating I brought her to be looked at. Ended up with a diagnosis by Dr. Meenan of liver disease. Not once did she ever ment...
I love the care we received on Saturday night. My 13 year old min pin stopped eating I brought her to be looked at. Ended up with a diagnosis by Dr. Meenan of liver disease. Not once did she ever mention that we had to put her down because of her age. She was not ruling my little girl out of the running yet. Thank you
Higworld
1 Sep 2016
We were out of town and our pet sitter had to bring our dog here for emergency surgery when she broke her leg. They were fantastic. Stayed in touch with us and reassured that everything was going fi...
We were out of town and our pet sitter had to bring our dog here for emergency surgery when she broke her leg. They were fantastic. Stayed in touch with us and reassured that everything was going fine until we could get to her. Dr. Alsop is wonderful and the follow up has been excellent too. Would return here for emergency services again if needed!
Jaime Rappaport
5 Aug 2016
I was shown to a room right away and a tech took my dog's vital signs. I was told the doctor would be in shortly. I waited over an hour and finally checked with the receptionist. I believe they had...
I was shown to a room right away and a tech took my dog's vital signs. I was told the doctor would be in shortly. I waited over an hour and finally checked with the receptionist. I believe they had never entered my dog's information into the computer because I was asked the dog's name and then the last name and then why we were there. I was rudely told that the facility was an emergency one and had to put emergencies as a priority. I understood that but the hour plus wait and lack of information about the dog led me to believe that someone forgot we were in a room waiting. Even if the emergency situation were true, wouldn't you think that common courtesy would have sent someone into the room and tell me about the delay? She then asked me if I were going to keep waiting and she would find out how soon someone could see the dog. Of course, I said she had enough stress pacing the room for over an hour and I left. I never saw a doctor but I can say what I experienced was awful. NO STARS.
Justine M.
29 Jul 2016
This place should be ashamed of itself. I've come in on the overnight three times with my partners foster cats. First time great, then the next FIVE times were awful. I've been to 2 other ERs since an...
This place should be ashamed of itself. I've come in on the overnight three times with my partners foster cats. First time great, then the next FIVE times were awful. I've been to 2 other ERs since and when i mentioned my service here, tbey told me this placr has tkns of drama too! The 1st time overnight the blonde Dr and skinny tattooed nurse were amazing. So we continued coming. (We foster lots of pets and our home service vet can't come for sick visits) the next two times at night, (both this summer) the 2 brown hairs nurses acted like my being there was a bother to them. Like I were inconveniencing them, even though they were emergencies and that's what they are there for! I even heard them in the hallway saying they were mad they had to pause their MOVIE! So I thought it was maybe just those nurses, and the next time came during the day, and my mom also came twice during the day with her sick dog. 3 blonde nurses. One was a total ditz, one smelled like WEED (like, stunk of it) and the other smelled like she just smoked a pack of Marlboros and gave me awful attitude. And the Dr with glasses...forget it. They used to be better. My partner told them she was unhappy and asked what days the sweet Dr and her nurse work and they say they are gone. Well. I'd like to know where they went, so I could go too. Come on. If you're there for the animals, then don't act like they are your LAST priority! Even your reputation at other hospitals is bad!
Kaitlin DeSanti
10 Jul 2016
My poor toy poodle had a very large tick hidden in her fur on her nose ! I was brushing her and decided to trim her face a little and found it!!! I wasn't sure what else to do so jumped in my car and ...
My poor toy poodle had a very large tick hidden in her fur on her nose ! I was brushing her and decided to trim her face a little and found it!!! I wasn't sure what else to do so jumped in my car and came to the animal hospital! They took Bella right in and removed her tick, they also told me I had no balance and it was their pleasure to help!!!! Most animal hospitals charge just to walk through the doors! You can tell they genuinely care about each pet that walks in! I've only ever brought my dogs here and will continue to!
Kim G.
3 Jul 2016
Our dog was diagnosed with cancer a month ago and she passed away yesterday. I wish that this vet showed more empathy and sympathy. It is something that is really lacking. We had a vet from another ...
Our dog was diagnosed with cancer a month ago and she passed away yesterday. I wish that this vet showed more empathy and sympathy. It is something that is really lacking. We had a vet from another service come to the house to put our dog down. We knew her for a half hour and she hugged us and showed more empathy than this vet every showed. Unfortunately, it's too late for you to show empathy towards us but PLEASE show it to your future clients.
Jim Peronto
2 May 2016
Sister in law took in their Yorkie Brodie for an emergency visit Friday evening. We suspected that he ingested something bad. They were able to get him to throw up and it contained something plastic...
Sister in law took in their Yorkie Brodie for an emergency visit Friday evening. We suspected that he ingested something bad. They were able to get him to throw up and it contained something plastic. After blood tests, they treated him for ingesting a toxin and tremors that he started to have. They gave him an anticonvulsant and sedative and put him on IV fluids. Also treated him with carbon/charcoal to remove toxins from his stomach. We were able to see him Sunday and he was doing better but not able to walk - very groggy likely due to residual sedative. However, he did eat some canned food that we fed him which was a great sign. Went to see him Monday morning and he was nearly fully recovered. Able to walk and very alert. Also, has a good appetite. We were able to take him home today, Monday. The bill was around $2200, however, it was emergency treatment over the weekend and he stayed there 3 nights. Dr. Porter and nurse Nicole did a great job and we really appreciate their treatment and care of Brodie and the outcome.
Bobbie Taravella
26 Apr 2016
I brought my cat there because he wasn't eating and kept his head between his paws. He was laying like this all day. I brought him in and the vet examined him. He said he would keep him there overnigh...
I brought my cat there because he wasn't eating and kept his head between his paws. He was laying like this all day. I brought him in and the vet examined him. He said he would keep him there overnight and give him fluids. The next day the staff called and told me I could pick him up. I arrived to pick him up and inquired about his health. I was told he was walking around and playing. I had brought a friend with me. I asked about the bill. They then told me the total was 2,300.00. I said $2,300.00 for an IV? Then they told me that they had run many test's on him. I asked what they would do if I left without paying the bill. They said then you can't have your cat back. I didn't have $2,300.00 . luckily my friend had the money and paid them. The cat was brought out to me and looked worse than she had been before I brought her to the vet. I questioned the staff and was told just bring him home and he will start playing. Reluctantly I brought him home. Upon getting home I noticed he still had an IV in his paw. I put him down and he just laid there and wouldn't pick up his head. I waited 1 hour. Then I noticed a large purple/yellow area on his side. I immediately brought him back to the vets. I was sobbing. The vet examined him and said he " was near death." I asked why he had released my cat and why the staff said he was playing. He said he didn't know why I was told that. He said the most humane thing to do was to put him down. I agreed. He put him down. As I left the exam room to talk to the staff about his remains they told me it would be another$180.00 for cremation. If I wanted him back I would have to pay. My friend paid the bill once again. That vet trip should have only cost me between $200.00-$300.00. The only thing I authorized was an IV to rehydrate him. I did not authorize any test's. DO NOT BRING YOUR PETS THERE.ALL I RECEIVED FROM THEM WAS A DEAD CAT
Ike L.
17 Feb 2016
I initially came to this veterinary office for an emergency care for my dog that wasn't doing well and approaching to his death-- this was on a weekend when they had the emergency/weekend vets on call...
I initially came to this veterinary office for an emergency care for my dog that wasn't doing well and approaching to his death-- this was on a weekend when they had the emergency/weekend vets on call. I was truly impressed with their compassion and easiness to work with-- it convinced me to resume my business with them for the two remaining dogs that I have.However after going there three times for routine care/vaccinations-- it became very clear that the weekend/regular vets were two different species-- the regular vets were terrible, inconsiderate, rushed through everything and making unnecessarily (and very expensive) recommendations. I became displeased with this office (and I've been to variety of vet offices over the year- I've never been dissatisfied with any of them until this one)This are two examples of many mores of why to not to go to this clinic:** one of my dog got serious allergic reaction to several vaccinations-- had to rush her to their emergency care at midnight-- the office had the nerve to ask me what was causing those allergy reactions and what type of vaccinations she got-- this was only 7 hours after they saw her and everything was on file.** recently when I went to pick up the files for both of my dogs to be transferred to another vet office (which absolutely rocks and totally made me at peace about my pets care-- Veterinary Specialists of CT in West Hartford CT)-- they only gave me three sheets of my dogs cares in the past 7 years-- I'm one of those people who keep meticulous records and I asked them about the other paperworks that I gave to them.... They were incrediby rude and said that everything is scanned in the system-- I asked for the hard copy folder and they replied.. We don't do that any more-- once they're scanned-- they're destroyed. I'm just glad that I have the originals with me at my place-- but if a vet office doesn't have seven years of medical history for my pet on their file-- that's a concern!As I've mentioned-- their weekend emergency care team are great but it's unfortunate that the week regular staff are terrible and inconsiderate... Please please choose other wonderful vet offices in the area instead of this office!** This is a duplicated post because I noticed that NEVCC has two different YELP review sites**
Maryann deSteph
25 Jan 2016
My vet misdiagnosed my golden retriever and she almost died! I took her into New England Vet Hospital and within 3 minutes, they correctly diagnosed a massive infection and had her on IV fluids and a...
My vet misdiagnosed my golden retriever and she almost died! I took her into New England Vet Hospital and within 3 minutes, they correctly diagnosed a massive infection and had her on IV fluids and antibiotics within minutes and saved her life! They were wonderful and I wouldn't go anywhere else! My tremendous thanks to all there, especially Dr. Maslosky.
Chris L.
22 Dec 2015
My cat suffered an embolism that paralyzed his hindquarters on a Sunday night and this was the only facility nearby that was able to treat him. On a Sunday night, they had a doctor available and save...
My cat suffered an embolism that paralyzed his hindquarters on a Sunday night and this was the only facility nearby that was able to treat him. On a Sunday night, they had a doctor available and saved his life. My cat was there for two days and received exemplary care. They performed comprehensive tests that led to an accurate prognosis and made the decision not to euthanize at the time clear. In addition, the staff was very accommodating when I stopped by during those two days and brought him to me in a private exam room for visits. They gave me detailed instructions for his care when I brought him home and supplied the medications on site. Today, my cat has regained almost complete use of his hindquarters and I attribute that entirely to the care he received here. Both Dr. Porter (who received my cat during the emergency visit) and Dr. Berkwitt (who supervised his follow-up care) were extremely professional and had good bedside manner. The staff were also able to refer me to a pharmacy that mixes suspensions of his medications in tuna and chicken broth (because anyone who has tried to feed a cat a pill knows that's not a battle you're going to win). In addition, the follow-up visits were free of charge and Dr. Porter took time out of his schedule to come see my cat during his last checkup with Dr. Berkwitt, which really showed that the staff is invested in caring for your pet.I won't even complain about the cost because they were upfront with the estimate, and quite frankly, the total I paid was significantly less than the high end estimate I received. It wasn't cheap, but for care of this quality, it's worth the price.
yvonne dobre
2 Dec 2015
I am not even comfortable with giving this place one star! They seem to be more about the money than the pet or customer service. I was recommended to this place for cancer care of my dog, the vet I d...
I am not even comfortable with giving this place one star! They seem to be more about the money than the pet or customer service. I was recommended to this place for cancer care of my dog, the vet I dealt with Dr. O'Keefe is the most unprofessional to the point almost sarcastic vet I have ever dealt with. I went there at three different times to talk about the cancer treatment and when I decided on an option and went back in to meet the surgeon whom I never met they decided to discuss the case out back without me ( like I wouldn't have questions!) I was told that option may not even work and still a chance the cancer could return then why was I given that as an option to begin with when we sat down to discuss options. She kept bringing up radiation because that was the most expensive option when I was going with chemo beads which in my first visit was told that would be a good option for his cancer treatment. Then at my 2nd and 3rd visit I was very rushed like she was annoyed at answering my questions even got told she had another animal waiting so if she had to answer more questions I'd have to wait until she got back from her next appointment! you would think they would allow enough time for questions but I guess the more patients she sees the more money she makes because she certainly isn't about the animal. My last appointment was supposed to be to meet the surgeon and for him to determine the amount of beads he needed which I find out they already ordered prior to appointment even though once again she said probably wouldn't work anyway! and do chest X-Ray before surgery which they said they couldn't get. At the second visit she told me I browsed his report but haven't really read it fully but felt ok to give me options on the first visit without really fully understanding the case! They're pricing also changed at each visit to be higher each time.
Fredrika Ballard
28 Nov 2015
Dr. Porter & his team took excellent care of our critically injured Boxer, Ginger. I would recommend NEVCC to anyone in the community. We spoke twice daily while she was critical and open communicatio...
Dr. Porter & his team took excellent care of our critically injured Boxer, Ginger. I would recommend NEVCC to anyone in the community. We spoke twice daily while she was critical and open communication continued throughout her extended stay at the facility. She is doing quite well today largely due to their efforts.
Nancy B.
28 Sep 2015
This is our regular vet for my dog and I am finally at the point that we have to change facilities due to their lack of responsiveness and all over treatment of patients. I had to call today for a pr...
This is our regular vet for my dog and I am finally at the point that we have to change facilities due to their lack of responsiveness and all over treatment of patients. I had to call today for a prescription for my dog and was told at 9am that the vet would call me back in an hour, I then called back at 2pm and had to leave another voicemail and when I called again at 4:30pm I was told that the vet was gone for the day. Unfortunately, this is common practice at their office and after 3 years I'm fed up with their lack of caring. It is so upsetting that a vet's office would treat their clients this way. My dog is part of my family and I need a vet and office that truly cares and knows me and my dog. At this office I feel like just another number... Would not recommend this office to others!
Joe B.
27 Sep 2015
This is our regular vet for my dog and I am finally at the point that we have to change facilities due to their lack of responsiveness and all over treatment of patients. I had to call today for a pr...
This is our regular vet for my dog and I am finally at the point that we have to change facilities due to their lack of responsiveness and all over treatment of patients. I had to call today for a prescription for my dog and was told at 9am that the vet would call me back in an hour, I then called back at 2pm and had to leave another voicemail and when I called again at 4:30pm I was told that the vet was gone for the day. Unfortunately, this is common practice at their office and after 3 years I'm fed up with their lack of caring. It is so upsetting that a vet's office would treat their clients this way. My dog is part of my family and I need a vet and office that truly cares and knows me and my dog. At this office I feel like just another number... Would not recommend this office to others!
Nicholas S.
24 Jul 2015
After our family cat came down with cancer we found this place. Dr Masloski was the lead on our little buddy's case. The only negative was I was miss quoted the procedure originally and being a sale...
After our family cat came down with cancer we found this place. Dr Masloski was the lead on our little buddy's case. The only negative was I was miss quoted the procedure originally and being a sales professional that was a bit of a problem for me. We were able to work something out in the end on the price of the very expensive exploratory surgery. We got another 6 months with our furry friend before the cancer came back and claimed his life. We had such a positive overall experience that we bring all our animals to this facility for regular care. With includes 3 cats and two rescue dogs. The level of care is top notch, and the facility is always extremely clean. They have 24hour emergency care, they do take walk ins but you will pay the emergency price. I have yet to be disappointed with any service I have received.
Jen P.
17 Jan 2015
We brought our cat here for their emergency services. We were able to get in quickly, however we did sit and wait once in an exam room for about 45 minutes before finally asking if we had been forgot...
We brought our cat here for their emergency services. We were able to get in quickly, however we did sit and wait once in an exam room for about 45 minutes before finally asking if we had been forgotten. We were helped shortly after that. All of the staff members that we worked with were very nice, I can't remember the name of the vet who we saw, but she was extraordinarily compassionate when explaining what was wrong with our cat and when we made the heartbreaking decision to put her down she was so nice and gave us all the time we needed before moving forward. The situation was still horrible, but the vet we saw made it a little more bearable. I think they were a tad more expensive that other places, but when you need emergency care you're going to pay for it.
Sarah S.
17 Sep 2014
My dog, Uisce, is a patient of an animal hospital in the Boston area. My husband and I relocated to the CT area and have been looking for places to transfer his care. Unfortunately, Uisce had acute ne...
My dog, Uisce, is a patient of an animal hospital in the Boston area. My husband and I relocated to the CT area and have been looking for places to transfer his care. Unfortunately, Uisce had acute neck pain, was crying/yelping in the middle of the night, and could not wait the 1-2 weeks to schedule a "new patient" appointment. I found New England Veterinary Center & Cancer Care, had his records faxed to them, and called prior to coming in for an emergency visit. The receptionist and assistants/vet techs I spoke with were professional and friendly. The vet who examined my dog was the complete opposite. She walked into the exam room and (before introducing herself) said, "what brings you to this Emergency visit, an emergency I would hope." I began to explain Uisce's past medical history and more recent events, and said that his neck pain was getting worse. She looked at me and said, "I'm not sure worser is a word." She proceeded to examine Uisce in an unorganized manner, startling him and then jumping backwards every time he moved (which made him even more nervous). I offered to help hold him. When she went to examine his neck, he tolerated her flexing and extending but started yelping when she rotated side-to-side. She then said, "it looks like the muzzle is bothering him more than anything." All in all, the facility is beautiful and the assistants are professional. The vet provided appropriate care and was obviously an intelligent provider. Her bedside manner left me feeling disappointed and bad about bringing Uisce in. I will not be coming back here because of this.
Marcia G.
16 Aug 2014
80 hours, 4000 miles, 20 days later, and our Kobi is celebrating his 13th birthday today feeling fine, and looking forward to being cancer free! We cannot say enough about the dedication of the staff...
80 hours, 4000 miles, 20 days later, and our Kobi is celebrating his 13th birthday today feeling fine, and looking forward to being cancer free! We cannot say enough about the dedication of the staff and doctors. The Radiation Techs are angels. It wasn't cheap, but well worth it. At this time there are only two options for radiation in Connecticut if your pet has cancer - here, and The Veterinary Cancer Center in Norwalk, (also a terrific facility with terrific staff and doctors). Logistics steered us to Windsor, where Kobi met his guardian angel, LuAnn. We will be forever grateful to her, Ashley, Kathryn Ann, Melanie, and everyone else there who helped make a trying time more bearable.
Jennifer M.
24 Jul 2014
We found this Vet at 2300 in a bit of a panic. Our beloved pet had, just that day, been discharged from another Veterinary Clinic presumably doing ok only to become VERY sick. We found them based on o...
We found this Vet at 2300 in a bit of a panic. Our beloved pet had, just that day, been discharged from another Veterinary Clinic presumably doing ok only to become VERY sick. We found them based on our previous vet's suggested posting on their site. I have to say, I personally, was very pleased with the care and concern of both Vets that saw our pet. We had numerous tests and eventually procedures performed on our dog. We were called with the lab results that night that were emergently drawn, and following a second set of X-rays for her that day, we were called with the results of them as well. They kept her as comfortable as possible and were...open and as gently honest as can be regarding her condition at all times. When she took a turn for the worse, they were quick to notify us and Dr Mizlowski was beyond kind in explaining to us the options available. We were allowed to spend whatever time we needed with her prior to having her put down.Days later we got the sweetest most heartfelt card from Dr Mizlowski offering condolences. I was very pleased with the service we got from this Center and would use them again for emergent care without hesitation and highly recommend them. I can only vouch for those services, but would imagine that the other services they provide would be comprable.
John L.
5 Sep 2013
We found a very young stray cat and he did very well for three days. He then became very lethargic and felt very warm. We took him to the closes emergency veterinary clinic which was New England Veter...
We found a very young stray cat and he did very well for three days. He then became very lethargic and felt very warm. We took him to the closes emergency veterinary clinic which was New England Veterinary Center and Cancer Care. Our new kitten was running a temp of 104 and not doing well. They took us right in and placed our kitten on antibiotics and IV fluids. He stayed for three days and returned to us with antibiotics to give at home. He recovered completely and the charges were reasonable for the amount of care he received. I would recommend NEVCCC to any pet owner that needed emergency care.VEL
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