At first treatment was great, staff was great, but when my dog really needed it - I.e his diagnosis of Addison disease (a serious life threatening disease that could cause my dog to go into shock at any moment) it’s took almost 24-36 hours to hear back despite calling the doctors 3 times. I will never be back for this reason alone. Not to mention I spent about 3000$ Read Less

This facility is awful. My dog was falsely diagnosed by their IM with Addison’s. She was placed on long term steroids, and the IM refused to reduce the dose. I ended up tapering the dose down on my own, as I knew how bad the use of steroids can be. As predicted, my dog developed diabetes from the steroid use. The IM handled the diabetes completely wrong. My dog then ended up with pancreatitis due to the food the vet prescribed (a prescription food too high in fat for diabetics, which leads to pancreatitis). After another stay at the ER, and multiple visits (weekly) I finally asked the IM to use the treatment plan for diabetes according to the guidelines of veterinarian care. She refused and then informed me she was leaving the country for good in 2 weeks (no notice). That was the best thing that ever happened to my dog, as our new IM took 1 look at the records and knew the Addison’s was false and helped me get my dog stabilized. My dog then ruptured her CCL and needed surgery to repair it. I stupidly went back to NEVCC for the procedure, as they are very close and convenient. The surgery itself went well. I picked my dog up the next day and she hadn’t eaten yet, was lethargic, incontinent and coughing. When I called the surgeon (I only got to speak with the tech) she told me it was normal. I called back the next day and was told to stop the antibiotics. I called back on the next day and was told to bring her to the ER for bloodwork and a chest X-ray. The surgeon apparently didn’t care enough to do any of her own follow up. Another day at the ER (another $1500), to be told she ‘may have aspiration pneumonia’. And I should have a feeding tube place (another surgery)! He didn’t want to give antibiotics, as it could upset her stomach with her not eating. He said he would leave one for me to pick up if the cough got worse. He also sent out labs for $300, and would get the results back in a few days. The cough got worse. I called to pick up the antibiotics, and no one knew anything about it (it was clearly written on the discharge paperwork). It took 48 hours and 6 phone calls for me to get them to fill it. The receptionist actually told me to come back into the ER so the doctor on duty could write the script! I have yet to hear about the bloodwork, but I know from past experience (urine cultures came back positive, no one ever called, and it was 2 weeks before I called them and found out) it could show something. She is still coughing, she still won’t eat consistently. No one there has followed up to check on her. I go for our 2 week post op appointment today. Once she is cleared, I will NEVER step foot in this facility again. All they care about is the money, nothing else. It is so heartbreaking Read Less

If waiting around for hours on end while getting zero communication from the staff is for you- then this is your place! I, on the other hand, will be going to another hospital in West Hartford or Canton. As I sat in my car for 4 hours- I googled other possible options for the future. I will not be going back! Terrible disregarding staff. Read Less