Important Clinic Policy Update from Dr. Larry Pennington, Windsor Animal Clinic Owner: COVID-19 has changed our world and certainly how we offer veterinary care at the Windsor Animal Clinic. I wish to address some of the changes that are now considered the new “norm” in pet care and emphasize that our policies are all about Insuring the public’s, our pets’ and my staff’s safety. All of our pet visits are now through curbside service which is now the standard of care nationwide where clients remain in the parking lots. Most clients have been accepting of this policy change and understand why this social distancing extreme has been taken. Unfortunately that’s met some disapproval by a few who also often don’t bring cell phones which we absolutely require. We then have no way to communicate with the person in the car, can’t get a history or the pet’s info, or credit card information. Sending hand written notes back and forth to the car is way too time consuming and not fair to other clients. We presently only take credit cards over the phone and don’t accept cash or checks. This has on occasion presented a problem. Sanitation is important in our practice and limiting what we handle like plastic and money Is essential to our safety. Complaints of an hour long wait at our clinic are many times a result of adjustments we have to make on the communications end with our clients. Phone calls don’t always get picked up after multiple attempts to the client in the car, the quality of the audio isn’t always ideal, and some people just aren’t use to the cell phone technology. All of which slows down our efficiency. Our efficiency in speed at running to the car, bringing the pet in, diagnosing and treating the patient and finalizing the transaction with the payment information is about 80% with an average visit time per pet of 20-25 minutes. Many practices are still operating at 60%. We are doing better than most and I want to thank my staff for their hard work, dedication, willingness to work through lunch hours and being in shape. The physical toll of a day’s work is exhausting when we may see 40-50 patients in a day. Our phone calls since COVID have tripled with about 3 calls coming in every 5 minutes. Clients are more talkative than ever these days, all of which ties up all of our phone lines. I hope you now understand how demanding it is working inside. We wish to care for your pets in the best way, and appreciate everyone that follows our rules and policies. We have posted the list on our website if you are unfamiliar with our requirements. Our ability to offer the best veterinary medicine possible is to encourage everyone to follow our protocols. Telemedicine has also helped ease our burden, and many cases can be effectively handled this way which is a service we offer on Thursday mornings. We wish to thank you for allowing us to care for your precious fur babies and choosing us as your provider. Like you, I can’t wait until the smoke clears with the pandemic and we can allow you back inside. We miss your smiling faces and our interactions with your pets in your presence. Stay safe! Warm regards, Dr. Larry Pennington Windsor Animal Clinic Owner Read Less

AVOID! While the vet himself is very nice, you'll be forced to interact with his incredibly incompetent office staff. Expect scheduling issues, expect to be misquoted and nickle and dimed for everything imaginable, my last visit was nearly double the quote. Expect to wait, and wait, then wait some more. My last trip for a simple vaccine, I waited for an hour and 15 mins before being seen. If you're quoted for anything, expect that price is double. If you question the price you were quoted the staff will tell you you're not welcome there anymore. I had been a client for over 10 years putting up with these issues. the VERY first time I complain about the wait time and the mis-quoting I'm told I have a 'bad attitude' and that I'm not welcome there anymore. I strongly suggest you take your business elsewhere. Read Less