I've been going to Davis for years and I've bounced around with a couple of different vets in the practice. My mom, swears by Dr. Davis and prefers him over the others. Myself, I could care less becau... Read More
I've been going to Davis for years and I've bounced around with a couple of different vets in the practice. My mom, swears by Dr. Davis and prefers him over the others. Myself, I could care less because I don't want to wait to get into Dr. Davis, and as long as the other vets do a good job then I'm happy.
Recently, our dog became really sick (we knew he had diabetes but something else had begun to take ahold of him) and we knew it was going to a place of no return. I called up Davis because her vet a) wanted an extraordinary amount of money to put the dog down ($500+) and b) didn't really seem to care to answer questions/know the answers.
We obviously wanted him checked before we went thru this decision and as hard as that phone call was to make the customer service we received was amazing. Not only did they talk us thru absolutely everything, nd didn't treat us like we were wrong in our decision but they also got him in next day. The price for the procedure was literally 1/3 of what the other vet wanted to charge and he was going to be examined before the decision was made. Unfortunately, during that exam, we found out that what Petco (Banfield Animal Hospital) had told us to do in regards to the insulin being given, when to do/ how to do it and etc. was completely wrong!
In the end, the day went as we expected but, at least, the vet was honest with his opinion on what to do and what could be expected. It wasn't "ugly" and the staff was great towards us. I took care of the payment and they did everything quickly and as discreetly as possible. Obviously, no one really wants to pay when the procedure is done. When his ashes came in they still gave us the same respect. This experiences really opened my eyes to how much they do for their customers and for their customer's family members. Great place... I won't pick a different vet! Read Less