I was informed I My FREE CHECK UP APPT WAS CANCLLED . RIPLEY HAD KNEE SURGERY 2 WEEKS AGO.. BLUE PEARL WHO decision was it to cancel my 10:45 appointment tomorrow's schedule.. If Dr. Made that decision, I am now forced to file civil suit, not following up care after you cut into him... replacing parts of torn knee.. if blue Pearl made this decision, not only my voicing my concerns of the integrity of blue Pearl, but also blocking a doctor to care for Ripley Read Less

I want to take this opportunity to sincerely thank all the staff at Blue Pearl for the care and compassion they gave to my little rescue dog named Daphne. On Dec 16, 2020 she was referred to Blue Pearl by my regular vet for noisy nasal breathing. Since her physical exam there was basically normal, conservative treatment with oral antibiotics and Zyrtec was prescribed thinking it might be allergies. On Dec 20 she experienced a serious nasal hemorrhage from her Rt nostril which was stopped at home, but her nasal breathing still had not improved so I once again brought her in to Blue Pearl at 6am on Dec. 22 for further evaluation. IV antibiotics and a medication to control bleeding were administered. I agreed to a CAT scan of her head and chest and the result was that she had a cancerous tumor in her Rt nasal cavity that was causing her bleeding/breathing issues. The options for treatment were only palliative at best, and I decided to euthanize her on Dec 23. Much compassion was shown to both myself and Daphne during that process by a very caring vet. It was peaceful, and I got to spend time with Daphne and hold her to the end. Yes the care there was quite expensive, but to me it was worth it. I feel I did the best I could for a little rescue dog that had given me such joy and companionship. It was money well spent. My only suggestion is that Blue Pearl soon be able to offer rhinoscopy nasal procedures if necessary. If that had been a consideration regarding diagnosing what was wrong, I would have had to travel to the Blue Pearl facility in Philadelphia to have had it done which would have been quite a trek for me. Read Less

just now-Edit HORRIBLE experience for a 6 times more price than our primary vet! My wife and I took our 14yr dog to with neck and back issues to get a second opinion at VSCD. The vet was nice, but in testing our dogs range of motion she put her in significantly more pain by cranking her neck as far as she could. She is still recovering 2 days later. Then we were charged without being given an itemized receipt, after looking at the bill we were charged $164 for a medication that our primary vet charges $30 - and they wouldn't let us return it. They may have been a good vet before they were purchased by Blue Pearl, but they are Corporate now. Do yourself a favor and look elsewhere - we won't ever go back. Read Less

3 minutes ago My dog was sent there because his kidney values were high. As soon as we got there they want to see if we could afford his stay there. They were more concerned about getting paid than they were about my dog. He was admitted on the 11 and on the 15th he was put down. He was given IV fluids but no catheter was put in to drain the fluids out from the kidneys. So after 4 days of heavy fluids his stomach was filling up with fluid. They had to drain the fluids but after they drained the fluids an X-ray was never done. So after we got home with him he started breathing short and fast like he couldn’t catch his breath. We took him back to find out that his lungs were full of fluid and he had to be put down. They never did an ultrasound and when asked why we got 2 different answer. The first one was we couldn’t afford it and the second one was we didn’t want it done. Mind you this is after paying over 6000.00 for his stay there. These people don’t have a .... clue. Also while he was there he hurt his paw and we were told that because of his disc disease he scraped it while walking. Then we were told that because of his kidney disease that it fell off. His has had the disc disease for over 6 years and never did he hurt his paws. They killed my dog and charged me 6100.00 for it. NEVER use these people if you want your animal to live. Go to Penn animal hospital in Philly if you want the best care for your animal. Oh by the way this all happened within 2 weeks from going to running around to having kidney disease to being put down. My animals are my kids and I should have taken him to Penn from the beginning. I have so much anger toward these people that I can’t see straight. I trusted them to take care of my baby and they didn’t. My heart is breaking and my baby is gone. So please people think twice about using these guys. You owe it to your pet to give them the best of care and it’s not with these people. My name is Mason if you want more info on this please call me 302-293-4527. Anything I can do to keep your pet safe from these people I’ll do Read Less

My little old lady, Sophie, was in very bad shape when she arrived at VSC, She had not eaten in 5 days, had Pancreatis, undersized Kidneys and a Urinary Tract Infection. I thought for sure I would lose my best friend. These people were amazing. They not only made a very seriously ill and scared cat feel comfortable but within 24 hours they had turned her health around and she is on the road to recovery. Wonderful and truly caring staff. Thank you! Read Less

Dr. Lorna and team were so professional and helpful during this difficult time. I thought my dog had a stomach bug, here it was kidney failure and we had to make the tough decision. The doctor was so good at explaining things that the non medical expert could understand. Natalie and the other staff members were warm, caring and understanding through the process. I cannot thank them enough. There is so much heartache with the loss of our dog and they made the experience as best as it could be. If you read these, Kenny and I thank you for taking such good care of Roman until the end and beyond. Read Less

My dog had swollen neck and just not himself. I called the nearest vet by our place and was told they didn't have any openings. So, the vet referred me to come this place. Biggest mistake! As soon as we walked in, we were told there's going to be an hour or two hours wait. Thats fine. It's been 4 hours and we are still waiting! And No one is giving us updates on the status of my dog! This is absolutely the worst place! Please do not take your pets to this place! The worst pet hospital I've ever been to! I regret taking my pet here and all they did was giving him benadryl. Such a waste of money! Read Less

I had an emergency situation on a Saturday with my cat having a possible intestinal blockage. My regular vet  who had examined my cat recommended VSC. When I called regarding the need for an emergency ultrasound I was told that they don't do them on weekends! No alternative clinics contact information was given and I was told that I'd need to "call around".  Lovely emergency service!  For any future needs I'll just go to Malvern. The same thing happened to my friend with her dog. Read Less

If I could give no stars, I would.  DO NOT WASTE YOUR TIME OR MONEY by going to this sham of a business.  They are liars and do not give a damn about animals.  They only care about money.  They should be ashamed of calling themselves an emergency veterinary clinic.  They should never be considered for emergency or any other care.  I will also be reporting them to the Delaware board of veterinary medicine. Read Less

VSCD was able to help my lovely 12-year old boy Tucker on an emergency visit where we ultimately found out he was in heart failure.  I am confident in the care he received and would like to thank Dr. Miller, Kimmi Whitehead, and Lorna Culver and the rest of the team for saving his life.  They were also nice enough to send a sympathy card when they heard of his passing which was greatly appreciated at the time.  CareCredit can be used here which lifts a huge financial burden.  Thank you so much VSCD, I appreciate you. Read Less

My daughter submitted her review, now I will submit mine based on my contact with this "emergency" service.  First of all I should mention that my husband was a practicing veterinarian for over 40 years (retired now) and I was the manager of the animal hospital for over 10 years.  I am more than familiar with the operations of animal hospitals and what happens when we were to refer clients to emergency clinics.  Never in my entire life have I heard of an emergency clinic turning someone away because "It's Christmas Eve and we don't have any surgeons here."  It started out when her cat "Benny" ate a lot of things he shouldn't and he became blocked.  We got him into his regular vet ASAP who took an X ray and said he needed surgery.  But we'd have to take him to an emergency clinic for the surgery. The vet we normally use wasn't there and this was a "fill in vet". So he couldn't do the surgery.  He recommended this one and I called from the waiting room of our vet to let them know we were on our way and to give whatever info they might need before we got there.  I have a screen shot of the phone number, time, duration and date of my call.  I called.  I didn't hallucinate it. I didn't call the wrong number. I was told it was $135.00 for the consult, to bring the X ray, and she needed my daughters name, cats name, breed, age and what exactly the problem was.  I explained he was blocked and needed surgery to clear the blockage.  She then informed me it was a 2-3 hour wait at that point in time.  We immediately headed over.  I walked in to find my daughter beside herself because she was being told "There aren't any doctors to do surgery today.  It's Christmas Eve."  What??????  Oh, and it was our doctors fault for referring us there and he should have called himself. Which she repeated several times. And no one ever called them to say we heading there. That is untrue. I have the proof.  I couldn't believe what I was hearing.  NEVER have I ever heard of an emergency clinic that wouldn't do surgery because they didn't have a surgeon.  First of all, my husband had preformed this type of surgery with me assisting more times than I care to remember.  It just takes a knowledgable veterinarian who knows where the organs are to do it.  Even if it were in the bowel, which makes it more difficult, a competent, licensed veterinarian should be able to do this without any problems.  This was only in his abdomen.  It was too big to pass into the bowel.  I could not believe we were turned away on Christmas Eve by a so called "emergency" clinic.  I can understand if he needed an MRI or a scope.  Not every place has that. Yes, I would fully expect in that case to be referred to Penn.  But I would certainly expect an emergency clinic to have a licensed veterinarian capable of performing surgeries such as intestinal blockages, urinary blockages, infected uteruses, and other surgeries regularly preformed by your regular veterinarian.  This is the most ridiculous and infuriating thing I can remember ever happening regarding an emergency with an animal. And NEVER in all the time we were in business and someone was referred to our emergency clinic after hours or on holidays were we told they were turned away for a surgery. I've heard that surgery was done, but they had to pick their animal up in the morning and transport it to their regular vet because they were only open during hours that veterinarians were closed.  That's reasonable. But this?  It was a damn good thing he wasn't on deaths door and couldn't wait for surgery as we had to leave and find someplace else to go. All the while stressing an already sick and terrified cat out even more. When I moved to Delaware one of the first things I did was look up emergency clinics in case I needed to take my cats somewhere after hours.  I saw the reviews for this one and figured this would be the place I'd take them.  After this horrible experience I will be taking my pets to Keystone Veterinary Emergency on West Chester Pike in Haverstown, PA.  I'm stunned. Read Less

Zero stars. My cat ate something. I took him to my normal vet. The vet did an X-ray and said he needed surgery they couldn't perform. I asked if he knew of a surgical center and he said this place did good work. WE CALLED THEM IN ADVANCE OF DEPARTING MY VET'S OFFICE and gave them the information we had - that he had a blockage and needed a surgery my vet could not perform. They said it was fine, to come down, it it'd be about a 2-3 hour wait. So I left my vet's office, drove 40 minutes south (away from my home) to come here, and when I got there the two receptionists had no knowledge of who I was even though we had just called. I told them what was going on and they had me fill out paperwork and wait.Eventually emergency triage comes out and the first thing I'm told is that they don't have any surgeons and why did I come? And I'm like ...for real? We called! Your told us to come! And all this woman could keep saying was that really my VET should have called, and she kept basically blaming him for my current situation when they TOLD US TO COME knowing damn well he needed surgery!!!!In their waiting room I looked up another emergency vet center and then kicked rocks on outta there. What a disorganized mess! Read Less

If I could give this place zero stars I would. We took our English Bulldog here after a night of pure distress for her, she was experiencing seizures throughout the night which caused her heart to beat at a very high pace. We put her in the car to transport her to the 24 hour animal hospital where she then died in the car. There is a nurse name Marie that work there- she is the most rude, incompassionate nurse or whatever she consider herself!! I just lost my dog and she was very short with us- she didn't want to hear the story, she immediately cut me off when trying to explain what happened. Save your money and time and do not go to this place at all!!!! Horrible!! Marie- find a new job like McDonalds, scrubbing toilets and wiping windows. Your not even worth flipping the burgers. Read Less

One of the doctors at this location was absolutely rude and essentially told me to put my animal to sleep because she assumed he had rabies. Come to find out from a different vet, the animal has a broken leg. If this vet would have taken the time to x-ray his leg she would have easily seen he was limping for that exact reason. She clearly has no heart for strays and has no interest in helping animals with actual needs other than charging people for unnecessary costs. Needless to say, I am very disappointed. The cat is now 100% normal, unchanged by any of her choices or recommendations. Very glad I got a second opinion. Read Less

I was recently here with my very ill cat, the vet Dr. Laura Pell was very very rude and impersonal. She made smart ass remarks and was just very unpleasant. My family and I were already devastated & distraught over our sick pet that we’ve had for 14 years. She almost took away from the final moments we got to spend with our pet because of how she was. Which made us even more upset. I understand she is a vet and has to stay strong and can’t get attached to animals but she gave us nothing. I wish we would’ve went somewhere else Read Less

Our family dog needed emergency surgery.  Our vet performed the surgery but felt like the dog should receive overnight care before being sent home the next morning. Since our vet does not have overnight care, we were referred here.  Our vet called a head to ensure they had all the details.  I also asked them for a price quote and we were given a rough range of about $600 for an overnight stay.Upon arriving with our pet who was still very heavily sedated and hooked up to an IV, we had to wait for an hour before someone took the dog back to be cared for.  We then waited for our paperwork...you can imagine our shock when they came in with paperwork for $1400.  I was shocked at the difference.  We bulked at the price and were able to negotiate a lower price.  This was our second experience here as I took a pet there about a year ago and had a much better experience. I will be looking for a new emergency care facility for our furry family members. Read Less

Everyone was pleasant and helpful from the 0545 am phone call in, to the final checkout. Went in very worried about our older female cat with unknown injury, and the staff, and Dr. were very helpful, especially seeing as though we got there early in the morning. Only complaint was that it took almost 3 hours, but when you're dealing with friendly, thorough people, it's hard to complain about that. Read Less

We did not have a good experience with the oncologist here. We love our dog a lot, and wanted to explore the options for her aggressive mast cell cancer. It really bothered us that the oncologist, Dr. Gaeta, acted as though the only reasons one might choose not put their dog through unproven and aggressive treatments for cancer is (A) lack of financial means, or (B) lack of concern for the animal. Our bigger concern was our dog's remaining quality of life, and the protocol she described did not meet that. My wife left in tears and I wasn't doing much better. This was a difficult emotional time, and I don't believe it was handled well by the staff at VSCD. When we got back to the car, we commented that all the people and animals we saw there looked miserable and decided we made the right choice to focus on palliative care with our normal vet. (I should mention, as an aside, that Dr. Gaeta's attitude towards our normal vet seemed condescending and it made a pretty awful impression). Six months later, our dog is still happy and healthy, and while we know the cancer is likely to kill her, we're glad that we chose for her remaining time to be pleasant rather than a regiment of chemotherapy, radiation (including being boarded away from home a huge fraction of the time), checkups, and sadness. I recognize there's no good answer in these situations, but maybe focus more on bedside manner and recognize that these decisions are very personal and difficult. A little compassion goes a long way, and we didn't feel we got any here. Read Less

Just called them at 5:40 p.m. on 06/11/18 - if you have never been here before - they will give you nothing other than to come in and be seen - walk in the door - $135. Everything else is extra. The woman on the phone was unsympathetic, curt, and careless. HORRIBLE phone person for the emergency side that answered the phone. Person in distress on the phone about their pet, she could have a little bit more empathy. Read Less

I'll go into more detail since I initially only posted 5-stars. My fiancee and I had never been here until New Year's Day 2018 when our husky experienced 3 significant seizures despite being medicated for epilepsy. Since it was 3am when the third seizure occurred our options were limited but Veterinary Specialty Center of Delaware was open and told us to come. They were wonderful and spent a lot of time talking to us about our options long-term and prescribing and providing in-house a new medication. Unfortunately this April our husky fell incredibly ill and, after two vet visits at out normal vet, he declined rapidly on a Saturday night and once again we were left with few options. We took him here again and, while it wasn't the news we were hoping for, they were able to examine him, conduct blood-work in-house, and really break-down our options and the potential cost. Due to his medical history and and likelihood of recovery, we had to make the tough decision to put him down and the staff was beyond compassionate and understanding and ensured that they were silver lining in an obviously terrible situation. While I wish we had to come here for normal check-ups, I will forever be grateful for their expertise, compassion, time, and willingness to go the extra mile. Read Less

Brought my dog to see Dr.Bowersox (ophthalmologist) as a referral from my vet for possible glaucoma. Dr. Bowersox, the techs and front desk staff were very nice accommodating and helpful. They provided me with optional care and answered all of my questions. I hope to follow up in the future. Thank you VSCD! 😀 Read Less

I will never take my dog here again. They told me very little information on what was wrong with my dog and basically said the only way he would get better was to hospitalize him and if I couldn't do that then he should be put down. Knowing I couldnt afford to hospitalize him I took him home to see if things got worse the next day he was acting normal and started eating again. Read Less

My dog vomited blood the other night, and we decided to take him to the local 24/7 vet clinic, VCA, to be checked out. When we arrived, we read the note on the door that informed us they were no longer 24/7 and would be opening in the morning, and they listed the Veterinary Specialty Center on the sheet as an alternative. We drove over, were seen right away, and everyone was super friendly. The nurse triaged him and was very gentle with him. The doctor, Danika Sorenson, took the time to explain what was going on, what our options were, and what we could do. She answered all our questions, and was very easy to talk to about his issues. The facility was very clean, our dog was treated very well, and I'm happy to report that Spartacus has a clean bill of health. Read Less

I brought my dog in to the center on a Friday night for a dog bite and they were phenomenal from start to finish. The front desk girls were pleasant and helpful, the check in process was quick and my dog was seen in a reasonable time. Even though the bite was not serious my dog needed staples, medication, as well as take home medication. Going off of what I have paid in the past for just a routine visit to my regular vet I was expecting a bill well over $500 but to my surprise the bill didn't even exceed $300 and they even offered to let my dog stay the night at no extra charge. I was so relieved that I was able to give my dog the proper treatment he needed without feeling stressed about the financial burden. Thank you so much for making me and my dog feel at ease during such a stressful time. Read Less

We were referred to Dr. Roberts at Veterinary Specialists Center of Delaware by our vet for TPLO surgery.  We live in PA and drove to Delaware for a board certified orthopedic surgeon and we got the best care, from front desk, surgery staff and Dr. Roberts. Highly recommended Dr. Roberts and VSCD for any of your pets needs. If I could give 10 stars would definitely give them this honor as they really are amazing! Thanks again for all did for Baci during her ACL/meniscus injury and surgery.          Baci Read Less

The doctors and all of the staff here are beyond nice and genuinely care about your pet. Our dog Bella had to have a FHO ( femoral head osteotomy) and Dr. Roberts was so helpful and optimistic for our baby girl. I also believe that Dr. Roberts would have not recommended the surgery if he didn't believe our dog would have benefited from it. I would recommend this place to anyone! Read Less

I'm a veterinarian and my sister recently had a tragic death of their young dog on Thanksgiving day. They were at a rest stop in traveling to family and she she heard a noise and came loose from her harness. They tried to retrieve her but she was so scared she jumped a barrier and was hit by a car in front of them and their children. They were able to make it to VSEC with her and I spoke to everyone from the receptionist to the critical care specialist while they tried to save her. Unfortunately, her injuries were too severe to save her. However, the compassion, professionalism, and effort from the entire staff was something I'm very grateful for. From a veterinarians prospective, they did everything they could to save her. I could feel the compassion and genuine hope from everyone on staff. Her family is devastated and feel terrible, but the kindness they were fortunate enough stumble onto will not be forgotten. I can't think how stressful and emotionally exhausting that job can be - but they haven't lost their compassion for others. I never got the names of the people I spoke to, but I want them to know they are doing a wonderful job. Read Less

I brought my precious Weimaraner here because my regular Vet,who I much respect, seemed unsure about the large swellingunder my dog's eye. I was frightened. I then went to VSCD and saw their dentist, Dr. Raleigh. He examined my fur baby and he immediatelysaw the broken molar and root tooth abscess, explained and 'taught' me about how this could happen. Then, after the surgery, he reassured me that my dog did well. He also explained a host of other dentalproblems (which he fixed) and I learned that big dogscan get serious dental problems by chewing big hard bones! SadI had to learn the hard way.  My experience with Dr.Raleigh, hisassistant Tara and the staff in general was wonderful! Expensive,yes, worth it, yes because the specialist knew to look for other related issues in the teeth that could have gone undetected andcost more in the long run! I highly recommend VSCD! Read Less

First experience with ER Vet.  Very impressed with VSC's caring, kind and considerate staff.  Always available to answer questions/concerns.  One concern re. triage., my pup ingested an RX that could damage kidneys. Poison Control "you have to get to the vet now for IV fluids to prevent kidney damage".  I was told since her VS were normal and she was acting normal she would not be bumped up.  The other pets were not in immediate danger.  After discussing the situation, my pup was eventually bumped up and did very well. Thank You VSC! Read Less

I was referred to VSCD after my regular veterinarian took x-rays of my dog and noticed something was off. When I arrived, they were already ready with the information from my referring vet and took my dog and I to an exam room. They immediately took my dog back and started him on fluids. VSCD determined that they needed to do immediate exploratory surgery to find out what was going on. Not only were they able to do surgery immediately, they called in a board certified surgeon due to the nature of the surgery. I had asked that they call me post-surgery regardless of what time it was. The surgeon called me at 2am when he finished up. He was able to save my dog's life. Not only that, but while he had him open, he performed a gastroplexy to prevent future issues. The staff was kind enough to let me come visit my dog the next evening, bring him chicken, and hang out in an exam room for as long as I wanted. I can't thank the staff at VSCD enough for saving my dog's life. They acted swiftly, compassionately, and made sure that I was constantly updated throughout the process. The total bill at the end of everything even came in less then what we expected! I highly recommend this emergency vet! Read Less

High cost and fortunately we had 3,000+ on credit card approved when checking in otherwise they wouldn't have even helped us out. Price of course was at high end without discussion along way when charging accumulated. Expensive life lesson during a emotional time of seeking help. Read Less

They saved my Caleb's life, they are very costly, but I could not put a price on the life of my beloved faithful and loyal companion and friend. Thank you for giving me more time with my precious Caleb. Read Less

You must have thick wallets to get your pet emergency surgery and if not, they will put you in front of a computer to apply for any credit you can get your hands on during an emotional  straining event and them telling you that your pet / Best Friend will be euthanized unless you retrieve the $4000-$6000 needed for the surgery every hour on the hour. The one very grateful occurrence was that the veterinarian at VSCD  helped me to find a surgeon who would do the same surgery for five (5) times less and my 2 yr German Shephard survived and is doing extremely well. So, I must thank her for Saving Ryder ! Read Less

I love the visit i got today. I brought my 2 month old puppy in for an emergency visit and was extremely nervous about the whole visit and making sure my puppy was ok. The staff are nice, very educated, and calmed me down when i was nervous. Very detailed about everything asked about everything to ensure my puppy is doing everything normal. Fortunately he's ok. Im happy that he's ok and everything turned out well. I highly recommend coming to this location for anything and everything for your pets needs.Read Less

I cannot say enough about VSC. Our vet was on vacation and the other vet was already overwhelmed w emergency calls. They recommend I call VSC. The care and professionalism I experienced with my pet was amazing. They answered all my questioned, called me back and did not hesitate to tell me to bring my dog back in. Thank goodness for 24/7 and weekend hours. Thank you again for all your concern for Sadie, greatly appreciated ! Read Less

Woof out a doubt the best care ever for our mini schnauzer.  Both eyes developed cornea ulcers and our new local vet recommended immediate treatment from this facility.  After only 10 days our baby has 60% improved and probably does not need surgery.  Yes they are a bit expensive and we had to drive 2 1/2 hours one way but our mini is the baby after all and she deserves excellent care and received it from a compassionate staff.  Thanks! Read Less

Woof out a doubt the best care ever for our mini schnauzer.  Both eyes developed cornea ulcers and our new local vet recommended immediate treatment from this facility.  After only 10 days our baby has 60% improved and probably does not need surgery.  Yes they are a bit expensive and we had to drive 2 1/2 hours one way but our mini is the baby after all and she deserves excellent care and received it from a compassionate staff.  Thanks! Read Less

I have been here on 2 occasions; once for a friend's dog and once for my cat; and both times i must say the care, compassion of the staff, and quality of service excels!it was close to 2am & our cat had been attacked by a family member's dog and his jaw was broken/ripped off and hanging; his mouth wasn't able to shut and we thought his whole bottom part was ripped off. We rushed him here and buzzed us in. They immediately took him back and asked if we wanted to do everything possible and we said yes. After filling out some papers, and what felt like forever we were placed in a room and asked some questions and told what they were going to do for us. They did some x-rays to see the extent of the damage and she explained what the worst could be and what it may not be but she was honest and upfront and yet hopeful. There he was stabilized and kept comfortable on pain meds and on some antibiotics. He needed surgery and it was something they couldn't provide here so they spent alot of time looking for surgeons that could do the work ASAP. They found UPennVet in Philly and contacted them of our transfer. During the time they had him, they sent us home for sleep and had him in their ICU, the dr called us with updates. We were called when to pick him up for transfer, he was prepped and all his x-rays and antibiotics were packed in a bag they even printed out directions for us to get to UPennVet. The staff and Dr's here are amazing. Everyone here were there for us during out time of crisis and this is what they do everyday. We owe them everything. Read Less

I have had several dogs treated at VSC over the years --- two of my dogs needed specialized ophthalmology care, another needed cardiac care and one, sadly, had to have emergency surgery. Every experience, even the hardest, has been made easier by the caring staff and the wonderful doctors. Everyone there is so nice and truly cares about their patients. Excellent all around. I would not hesitate to return. We are fortunate to have such high quality care available here in Delaware! Read Less

Our dog was initially diagnosed with arthritis and started on a series of medications that caused profound GI upset, leading to bloody diarrhea, vomiting and weakness. Despite it being a Saturday night at 10:00 pm the staff were attentive, made sure to explain everything and admitted out beloved dog.  We were able to visit him, make frequent calls and receive updates.  They also correctly diagnosed the condition and helped us to identify follow up.  They are simply wonderful, and I'm so glad I decided to turn to them. Read Less

My ex husband had our dog there for various tests at a cost of close to $6,000.00. Our boy is still very sick, and when my ex called this morning telling these people that he had the same symptoms as he did 6 months ago and seemed to be in a lot of pain, they were rather unsympathetic and said that they could see him in 10 days. 10 days to be in pain? Or, he could bring him to the emergency center for $150 per hour. We realize that they need to make some money, but after spending 6 grand or more, they still were all about the money. It is sad these days, how many veterinary centers have gone corporate, and to them it is a business and nothing more. While this place may not be, i don't know as i live in pennsylvania, this center is apparently only loving and caring as long as there is money to be made. My big boy and his dad are quite a bit financially worse off, and timber is still as sick as he was back then.Read Less

Thank you VSCD for caring for Cheeks and Aimee after an emergency situation occurred with them while we were out of town. I felt comfort knowing they were getting excellent care and appreciate everything you did for them when this unexpected emergency occurred. We are grateful for the services you provide and equally grateful for the comfort this gave us. Thank you! Read Less

I have had several experiences over the years at this Specialty Center and am so grateful for the compassionate care my pets have received. They are beyond professional and caring. It started with my cat Jango needing to spend several days there with a urinary tract issue. We thought we were going to lose him, but they stabilized him and he is a happy healthy cat today. The vet called me every day to update me and someone was available every time I called to check on him. The compassion I received when I had to put 2 of our beloved cats to sleep was so comforting. Losing pets is never easy, and losing Tugger and Magoo was heartbreaking. They were professional and so helpful. Dori spent a night there and got wonderful treatment. I am so glad they are so close to home and available when I need them! Read Less

Great place I've been twice with my dog the over night crew is just amazing nice friendly sweet understanding work fast and treats your pet like one of there own am grateful for the people there thank you all much Read Less

Awful experience. My cat was admitted and when I went to visit, they bought him out with his bottom soaking wet. In addition to the illness he was admitted for, he ended up getting pneumonia. I asked why was his bottom soaking wet and the technician said he likes to sit in the litter box. I then asked why was the litter box not clean and she looked at me with a big question mark on her face??? She really didn't get it. The technician wrapped a small blanket around the kittie who was dripping soaking wet and presented him in that condition for the owner to visit without even attempting to clean him or dry him. How humiliating, not to mention how outrageously neglecting in the care of a sick kittie requiring hospitalization. Wouldn't common sense tell you to at least dry kittie before bringing him to the owner for visitation. Incredibly the technician didn't see anything wrong with the kittie being soaking wet, shivering, and very upset that he was not clean and dry. And just imagine what goes on not in front of the owner. Disgusting! Read Less

Thank you Dr. Herrmann and the staff at Vet Specialty for your kindness and compassion in the care of my girl Diamond yesterday. Dr. Herrmann, especially, thank you. The way you sat with me explaining what was going on with Diamond was one of the most genuine moments I've ever experienced with any doctor. You are truly one of the best. My heart was breaking as I had to say goodbye to my beautiful girl. She is off to Rainbow Bridge to be with her sister who took her journey less than 2 months ago. I can't express my gratitude enough for having you there for us yesterday. Sincerely, Linda & Darrell Putnam Read Less

I have 3 scottish terriers and all 3 have been to the specialty center. I feel so fortunate to have this facility for my pups. I have worked with several doctors, nurses, staff, etc. and I would rank higher than the 5 stars we have. They are so caring, professional, helpful, knowledgeable and I could go on. As I told Dr. Jankowski, the surgeon that just operated on my Scotties's torn ACL that I love going there, even though I would prefer my pups stay healthy. If your doggie needs a specialist or any type of physical therapy I recommend this center. It is the best Read Less

Dt Bowersox explained everything about our Lulu's eye problems to us. Caring. Techs were kind and friendly to us and our Lulu. Total staff seems to respect each other and have good relationships. My vet is very partial to this vet center. I can see why! Read Less

If i could leave a negative star review for them I would. We took our dog which had an open cut under her eye to be treated. She was leading and obviously in pain. It took them one hour to admit her and then 7 hours later she still wasn't treated fully for her injury. Their excuse, we are busy. What kind of doctor leaves an animal untreated for that long. And it top of it we had to call them to find out about what is going on with our dog. One of the worst places I have ever seen. A small cut that would require one stich if at all would not take more than 30 minutes. I am so extremely upset at this place. Awefull!!!  My advice is unless your animal requires life saving services go somewhere else. Your animal will not be well taken care of there!!!!!! Read Less

Thank you so much to Dr Roberts and the staff at the Veterinary Specialty Center! Our little Midnight suffered a fracture in her growth plate and they were quick to get us in and her surgery done same day! We were pleasantly surprised when our bill came in $300 under low estimate. It felt so nice to know our little girl had such amazing, caring and attentive staff looking after her. Our community is so lucky to have such amazing care available to us and our fur babies! Read Less

I couldn't possibly say enough nice things about this facility. The staff is just amazing. I wish this was a regular animal hospital where I could take the animals for check-ups and shots, and not just the big stuff like injuries and cancer. One thing that really stands out about the staff here is that they don't try to pressure you into expensive testing and labs. They are obviously not sales-driven and will tell you if a particular test is absolutely necessary or not. A+ facility. Thank you so much!! Read Less

I am in awe of everyone at VSCD! I first came here when my puppy Rosie needed major open heart surgery to fix a genetic defect that she was born with. Dr. Jankowski performed the surgery. What a wonderful man!! He kept me informed throughout and saved my little girls life! Rosie is a regular dog now and is thriving. She's growing up to be a beautiful girl. This past week I had to rush in my 14 yr. old cat, Abby, because she was in a diabetic coma. Again, the Drs. and staff were so wonderful! They immediately treated her, and after a stay overnight, Abby is back home with us! Emergencies are always stressful, but your staff calmed my fears. I just wish we knew of VSCD 3 years ago when I lost my cat Gus to a diabetic coma. We took him to another emergency hospital and they couldn't help him. I will forever tell everyone how wonderful you are! Thank you!!Read Less

There really aren't enough words to express our thanks and gratitude for the exceptional care that was given to our gentle giant Tank! Our poor Tank had one heck of a surgery to remove tons of foreign material at his home hospital, and your emergency team came running to help him as soon as I pulled into your hospital. Tank is such a special part of our family and we are so thankful to be bringing him back home. Dr. Laura, Kelly, Laura, Kim, Dr. Dougherty, Dr. Sorensen, Dr. Gonzalez, Dr. Gregory, and anyone else I may not have mentioned, thank you from the bottom of our hearts!Read Less

I had to bring my cat Shadow in for a hiatal hernia surgery and from triage to discharge I was nothing but floored by the amazing staff, the quality of the facility, the surgeons, even my cats incision is beautiful. He has made a rapid and healthy recovery and I owe the most of that to the Vet Specialty Center! Special thanks to Tara, Angela, Dr. Jankiowski, all the staff I came in contact with. Love you all dearly and so grateful to have you in our community! Read Less

Today is a sad day in the Ringgold household. Our beloved Drego "Old Man Dog" passed away. I want to thank the wonderful, careing staff at Veterinary Specialty Center Of Delaware and the very compassionate Dr. Sorensen, who sat and cried with us as Drego took his last breath. Drego is missed by all who knew him, but now he is playing with his brother Loki and sister Nala in heaven getting belly rubs from god and the angels. Read Less

Thank you VSCD, Dr Scott Roberts, and staff.  Our dog, Travis, arrived at VSCD in severe respiratory distress, he could not get air!  He was immediately taken to the back and put on oxygen.  On Exam, it was determined that he had laryngeal paralysis, requiring immediate, emergency surgery.  We were so worried. Dr. Roberts did the surgical procedure and called to tell us that Travis was recovering nicely.  We picked Travis up the next day and he was his happy, bouncing self!  He could breathe!  He has done so well since surgery!  We can not thank Dr. Roberts and the wonderful staff at VSCD enough, they saved our boys life!  My husband and I are so grateful and appreciative for everything you did for Travis, and us!  Thanks again! Read Less

Our dog needed surgery for a tumor on his face. We found the Veterinary Specialty Center of Delaware online and it turned out to be the best thing we could have done.We were able to get an appointment and start treatment quickly. The facility is great and the staff top notch. We met with Dr Roberts and he was both knowledgeable and informative. He gave us all the information to make a decision and we felt that our dog was under the best care possible. After the surgery Dr Roberts called us and spoke at length about how everything went. It is clear that he not only cares about doing the job well, but he cares about his patients and their families.I would highly recommend the Veterinary Specialty Center of Delaware. Read Less

As an owner of multiple senior dogs, My various experiences with contacts at VSC over the past five years vary from acute emergency care to long term care involving chronic conditions. I lived in NJ most of my life and can sincrrely say that I've never before encountered as professional and considerate staff members as I've experienced here at the VSC in New Castle. Read Less

There are not enough words to express the appreciation that I have for the vets and staff at the Veterinary Specialty Center. Over the past 10 years we have had 3 dogs require the excellent care of Dr. Diroff and most recently Dr. Bowersox. They are two of the most incredibly caring vets I have ever met. I would rather take my dogs to the specialty center than to the regular vet. Is it expensive? You pay for the fantastic care that you receive. My dogs could not have been in better hands. My family is extremely grateful for their work. Read Less

Dr. Bowersox and staff have been great from the beginning with our Gracie's eye surgery and follow ups (still a work in progress). Every question we've had, Dr. Bowersox has taken the time to answer to our satisfaction. Even if it's a short recheck visit, he still spends as much time as needed to make sure we have enough info to go on. This is our second experience with VSC, having a dog with an auto immune disease treated at their former place going on 10+ years ago. They were absolutely wonderful then and continue to be. We are thankful that they have appointments in Dover also, so the down state people don't have to travel as far for follow ups. The staff at their old place, the present place in New Castle and those in Dover are always friendly and helpful. My Gracie loves Miss Brooke! Read Less

2/29/16 my dog Fred was hit by a car.  He had a punctured lung and broken hip.  He was transferred from another Emergency vet Bc the vet recommended it Bc of his fracture.  I will say the whole experience was amazing. They treated my dog like a person.  The techs, front desk, and docs. Dr Whitehead called me everyday he was in ICU. The cost even was cheaper than estimated.  All vet bills are $$$ but I expected at least as much as the quote.  This place treated my dog better than some local hospitals treat people ! Read Less

I've been going to this place for years. They are so convenient with their 24 hour service. The employees there are very nice.  I took my dog here today for an emergency.  I go here alot for private rabbit creamations.  They lose  a star due to expensive prices but for a specialty center I guess that's expected Read Less

My golden had knee surgery a year and a half ago.  Dr. Roberts was through, pleasant, and clearly knew his business.  The staff was awesome.  I wish I could go there for regular vet procedures.  But need a good surgeon?  This is the place. Read Less

My experience here with Radiocat was exceptional thanks to the caring of Erika. She admitted my cat and cared for him while he was there for treatment. She called every day to update me, and answered all my questions (including, could you cuddle him? to which she said yes, I already have). It was very difficult to leave my beloved pet for 4 days with no visitation allowed due to the procedure. It would have been much more difficult if not for Erika's care and attention. I would recommend Radiocat here to anyone. BTW, I live in Pennsylvania and came here instead of a treatment center in Allentown. This facility charged 500$ less for the procedure, was good at keeping in touch for the preparation (not so when I was contacting Allentown), had availability one week sooner for the procedure, and let me take my cat home 3 days sooner. I give my highest recommendation.Read Less

These people are A-MAY-ZING.  They gave my baby an additional 10 months that I would not have had otherwise.  Dr. Diroff and Alana were awesome every step of the way, and when her time came the entire staff sent me their condolences.While I hope no one has to go through what me and my baby did, itscomforting to know they are there if needed.  I had just moved here from out of state and was so lucky I found these people! Read Less

Just had my dog there recently for emergency surgery and while the doctors and vet techs were very kind and took good care of my dog, their business practices STINK!!!!While distraught over the condition of my dog, before they would perform life saving surgery they required 75% of the estimate up front and made it clear they have no payments plans so the balance would be due when I pick my dog up. I think this is terrible. Not everyone has an extra couple of grand laying around. Fortunately I was able to borrow the deposit required in order to save my dog's life.I also witnessed another person who drove an hour and a half to get to this place to save his dog's life that had been shot twice by a cop (mistakingly). The dog survived the 90 minute ride but his owner did not have enough money on him for the "deposit" so the dog had to wait til the owner could go back and get his wallet/credit cards, etc. before they would perform his life saving surgery. The dog ended up dying. Seeing this dog fighting for his life broke my heart. But these cold hearted money grubbing morons, left him on the floor in the surgery room waiting to die all because they did not get payment first! I witnessed this first hand.I understand that the practice needs to have their payment for services rendered, but requiring it up front prior to administering critical emergency care is WRONG. These tactics reflect no compassion for the animals but rather a mentality of greed for the almighty dollar. Since they can prove services were provided, they could take you to court if you chose not to pay them so with this as an option why on earth should a pet's life not be more important than the dollar?I might also add that upon bringing my dog home and attempting to give her the antibiotic, I noticed that they had broken her front tooth. It was in half and there were signs of recently clotted blood. Upon taking her right back to report this - they said they could not determine if it was done there - WHAT?????? WELL I DIDN'T BREAK MY DOGS TOOTH within the the few hours she came home and slept (still being drowsy from the pain meds). They would not do anything to fix it nor give me any concession towards the bill. Unbelievable! I should sue them! Additionally, the hematoma on my dog's ear that was there when I brought her in was not brought to my attention to have fixed while she was sedated and so now it is much larger and she is going to need to be sedated again to have this surgery when it could have been done at the same time and saved me money.Unless you have deep pockets, or want to go in debt to save your pet's life, I suggest staying clear of this place! There are other practices out there I am finding, that are more compassionate, do not require payment up front and/or have payment plans. Read Less

Took excellent emergency care of our cat, who was feeling very ill and urinating blood. Not only were they very forthcoming over the phone about the expected wait time and the examination fee, we received a very detailed follow-up by email with care instructions and recommended steps for our cat's future. My husband was especially impressed with the range of services offered at this vet (which we have not needed, thank goodness) including physical therapy and hydrotherapy. He found the practice to be very clean, and it was great that our cat did not have to spend time with dogs, especially when he was already under stress. Great place, and we feel lucky to have them available to us. Read Less

Being new to the area and a retired veterinary technician, I was very happy with my experience at this hospital. My 14 year-old dog was seen and hospitalized there on an emergency basis, and the staff and doctor were very kind and patient with both her and myself (she moves very slowly due to age/arthritis, and I am very involved in her medical care) and made me feel as comfortable as I could during her stay there. We also went for an acupuncture appointment and that doctor was very kind and I always appreciate a doctor who still sees the beauty in an older dog, gets down on the floor with her and gives her the attention many do only on bouncing puppies. Eventually we came back to this hospital for the passing of my dog, and they gave my husband and myself all of the time we needed and compassion possible when a family goes through the loss of a beloved pet. I never thought I could be as comfortable with a veterinary clinic as one that I personally was employed at, but they came as close as I imagine any could. Read Less

Polite front desk, large waiting areas (great for those with big dogs), kind, informative nurses, and knowledgeable doctors with great bedside manner.  What more could a pet owner need when their friend is ill? Read Less