Everyone here are very friendly. They take good care of your pets. Sevices are a bit pricey. One thing that I really liked is if you buy food for your pet it is 100% guaranteed, so if your pet doesn't like it or for any reason it doesn't work for you they will exchange or refund your money. Read Less

I take my cat here for her yearly, so I can only review from that standpoint. (not for a sick visit, walk in, or any other room then the cat room). With that said, I love this place. The cat room doesn't have nooks and crannies the cats can hide in, therefore making it hard to get the cat for the exam, yet it has chairs and overhangs for the cats to feel comfortable. They even plug in an odorless to us cat smell to try to help the cats feel at ease. The service is fantastic, their prices are reasonable.. What more could you ask for? Read Less

I have belonged to VCA Kirkwood Animal Hospital for nearly 10yrs now and had no prior complaints with this organization. Dr. DeMarco has always been extremely knowledgeable and compassionate on every visit. The front desk staff go above and beyond. I was always willing to pay the higher fees compared to other local vets because I was satisfied with the care my dogs received. My experience with this organization all changed on April 11. My 3yr old Doberman became ill and vomited several times throughout the day. The following morning I took her to VCA to be examined. The vomiting had resolved at that point but she still remained weak. She was seen by a new vet I wasn't familiar with, Dr Ashley Roper. During my dog's assessment everything appeared normal. Vital signs were stable. Labs were all normal minus a slight increase in her WBC's. Dr Roper suggested an X-ray of her abdomen to r/o an obstruction. As she was going over the results with me she didn't seem overly concerned. But requested I waited until she spoke with Radiologist to confirm. After speaking with Radiologist she came in the room and says, "It's not looking good". She proceeded to tell me that my dog needed exploratory surgery to r/o 1 of 3 causes due to pockets gas in her stomach. She told me the exploratory surgery alone would cost me $4,000 (needed within the next 24hrs) on top of corrective surgery and recovery time in ICU. End result could be $10-15,000 and there is a good chance my dog would not survive the extensive surgery. I questioned myself where I was going to come up with that kind of money, and she told me if my dog didn't have surgery she would need to be euthanized because it would be a "true miracle" if she survived the night. I asked what her odds of survival were without the surgery and she stated, "like winning the Powerball". She then said "I will give you A COUPLE OF MINUTES to think about it" and left me in the room heart broken and crying. I couldn't sense an ounce of compassion from this woman. I also couldn't justify euthanizing my dog because she appeared to be in good health, minus vomiting less than 24hrs prior. I told Dr Roper I had to think about all this and was taking my dog home with me. She then made me sign a waiver because I was going against her medical advice, even sent me home with a cremation package and told me their last apt for the evening was 7:30pm. I got home that night. My dog ate dinner. Pooped. Didn't vomit. Even went outside chasing squirrels. The next morning she woke up and was 100% back to her happy energetic self. It's been nearly a week now, and I can't help but wonder how many animals and owners had to suffer because of carelessness like this. I am so grateful I listened to my heart and not Dr Roper. Me and my miracle dog will be going elsewhere from here on out! Read Less

Love this animal hospital! It's clean, everyone is friendly. The veterinarians are amazing and the vet techs are just as great! Also, they were so compassionate when I had to put my 16 yr old yorkie down. Amazing hospital! Read Less

We have had a long term great relationship with VCA Kirkwood. The support staff have been very good. They respond quickly, treat us with respect, and show interest in our pets. Dr. Herrman has treated our dog for almost 14 years. She has done an outstanding job. She always delivers the right diagnosis and treatment. To her credit she puts the dog first. She recommends treatments that provide quality of life. She doesn't push treatments that would make us feel better and are expensive if they are not going to improve the pet's quality of life. I would recommend her to anyone. She a great vet and has become a professional that we admire and respect. Read Less

They handled my cats emergency visit with our an appointment and the staff are friendly and seem to love all of the fur babies.the boarding facilities are great to with a report card on your pets stay.. Read Less

Worst boarding facility in Delaware my dog came out of the facility with a bloody Paw,a cut on her nose. She was to have a bath but when I picked her up she reek of urine. When boarding your pet this is part of your family and they're supposed to take care of them which in my case they did not take care of my dog. They never apologize and said it was the dog's fault, finally her weight going into the boarding facility was 41 pounds when I picked her up she weight 38 pounds. Read Less

As a first time dog owner, I was filled with questions and anxiety and needed help! From my first contact with VCA Kirkwood Animal Hospital, a great partnership was born. Thinking my 8-week old Bichon puppy was in distress, I called for an emergency appt and within 15 minutes, I was in the office and my Gizzy was seen (thanks Ashley for getting me in so quickly!). When Dr. DeMarco walked in, I immediately knew Gizzy was in good hands. Dr. DeMarco immediately began to ease both Gizzy's (and my) nervousness. She answered a pleather of questions, armed me with knowledge and became my partner and Gizzy's advocate on this journey of doggy ownership. Her rapport and approachability was calming and I'm so thankful that Gizzy has a great doctor! And me a great advisor! I walked out feeling empowered and confident. Thanks Dr. DeMarco for everything... You've. Made. A. Difference . And to Terry and Jo in the reception area, thanks for entertaining and answering my second round of questions with patience and a smile !! Read Less

VERY pricey. I went in for an annual check-up for my 2yr old dog and wound up getting billed $240. You have to go there knowing exactly what you want and what you don't want. The staff was very friendly and the ambiance is nice, but I didn't feel there could be an open discussion about vaccinations and tests. I think $140 for a fecal test and heartworm test is WAY overpriced and unnecessary, especially since my dog has been on heartworm medication since forever and it was completely unnecessary. I should have come to the clinic knowing that. I'll probably look elsewhere for next time. I feel like VCA is too big a corporation and because of that, only care about the $$. I plan on looking for a vet that's more practical and open and not trying to pry as much $$ out of me as possible. Read Less

I can never thank this business enough for what they have done for us. One of my dogs became ill. We called to tell them her symptoms and they told us to come in within the hour. They gave us some treatment options which included prices. We decided together what the best option was. The next day she still was not feeling well so we brought her back. They ran tests and took excellent care of our baby. We were able to bring her home that day. Sadly, she passed away a few days later. They took such excellent care of our feelings and of our angel. They said they would check her out to see what caused her death for free. We decided to creamate her and bring her ashes home. They gave us a plaque of her paw print, some fur and a very sweet card. Even though the worst happened to us they made the entire process so manageable. I strongly recommend these kind hearted people to anyone. Read Less

My cat Drift has had excellent care here. He suffered from constant urinary blockages, and was lucky enough to get Dr. Lawrie. She has been a savior and champion for Drift. I wouldn't recommend anyone else but her when it comes to cats. She consistently checked up on Drift throughout the process and even after he was better. The front desk staff and nurses are excellent as well, and they always remember me and ask about Drift every time I come in to get food for him. It feels good to know you not only have a very competent Dr. but also are very caring and competent staff. Thank you all so much for everything!! Read Less

I have an older dog that was having pain issues that I thought was arthritis, I was able to get an appointment quickly even though I was not a regular patient. They were very attentive and concerned and prescribed meds for him there main concern is to keep him pain free. He is doing so much better now Read Less

Highly recommend! The staff were super friendly, educated and the exam and shots took less than 40 mins! They explained everything and even showed me multiple invoices so I could make the best decision. Read Less

We never brought our pet here while she was living, but did once she passed for her cremation. The staff were so kind and helpful, and the business they used for the cremation did a wonderful job. If we get another pet, we will only ever go here.Read Less